Contents Introduction Practical Information Informing You Standards Education Volunteers Other Ways of Getting Involved
Funding Frequently Asked Questions
Front cover: Bath Chronicle.
Induction Task Our History Our Galleries Staff Volunteer Policy Contact Us
Introduction
The Holburne Museum isn’t just a collection of objects in a building; it’s also a community of people. The Holburne Museum relies on volunteers for a wide range of tasks, from stewarding galleries and welcoming visitors to assisting in the shop to stewarding for our event programme. We believe enjoyment of the arts changes people's lives. Our aim is to encourage this enjoyment by:
Caring for, understanding, enhancing, displaying and interpreting our
collection, our building and our unrivalled site
Reaching as wide a public as possible by providing a welcoming, intimate
experience of the arts for people of all ages and abilities.
Staging exhibitions, events and educational activities of outstanding quality
and imagination
Being confident, adventurous and innovative
The roles undertaken by volunteers here at the Museum are considered some of the most important across the organisation and we ask that all our volunteers are committed to ensuring the best Service Standards for all of our visitors. The role a volunteer undertakes allows us to offer the highest quality of visitor experience whilst involving the local community in our work. Without the support of volunteers the Museum would not be able to deliver the range of events, exhibitions, education workshops and care for our collection that we produce. Whether you are able to offer a few hours a month or a day or two a week it is your time and energy that makes the Holburne Museum one of the most exciting, Innovative and engaging museums in the country.
Spencer Hancock Visitor Service & Volunteer Manager , 2013.
Practical Information Opening Times 10.00 – 17.00 Monday – Saturday 11.00 – 17.00 Sunday and Bank Holidays The Museum is also open during the evening for special events and the Holburne Concert/Lecture programme: times are published on an individual basis
Contact Information Spencer Hancock, Visitor Service & Volunteer Manager Tel: 01225 388560 (out of hours message service is available) Email: s.hancock@bath.ac.uk
Duty Managers: Supervision/Support There are three Duty Managers, one of whom is always on duty during opening hours; all shifts are supervised by the Visitor Service Manager and/or a Duty Manager If you have any issues with the building, visitors or volunteering problems, please contact the Duty Manager using the radio provided on each floor during your shift, or at the Information Desk or the Visitor Service Manager in the Haskell Office on the ground floor opposite the disabled toilets
Rota The rota is issued monthly and can be accessed on the Holburne Volunteer Blogspot; www.holburnevolunteers.blogspot.co.uk. If you do not have access to a computer it can be posted directly to you, please inform a Duty Manager if this is the case.
Illness/Cancelation of Commitment The Visitor Service Manager requires at least 48 hours’ notice if are unable to attend a shift, although in the event of illness this may not always be possible; please contact the Museum using the volunteer email volunteers@holburne.org, or alternatively on 01225 388569; we do ask that if you cancel a shift you nominate an alternative shift in its place
Briefings A briefing is given by the Duty Manager 15 minutes prior to each shift at the Information/ticket Desk; it is imperative that you arrive on time as there is much to go through: 09.45 Monday – Saturday, 10.45 Sunday for morning shifts; 13.15 Monday – Saturday, 13.45 Sunday for afternoon shifts It also very important that you are in place in the Galleries when the Museum opens to ensure the safety of the Museum’s collection and temporary exhibitions
Fire Alarm You must sign in at the Information Desk every time you come into the Museum for your shift, and sign out when you leave, to ensure the Duty Manager knows where you are if there is a fire alarm You will be told the Fire Alarm drill and location of Fire Exits and Meeting Points in your Induction; if you are in any doubt, please ask your Duty Manager at the pre-shift briefing
Dress Code The Museum would prefer that you wear clean smart/casual clothing during your shift; no jeans, trainers or shirts with slogans. For evening events we insist that you wear smart dark clothing
Volunteer Badge You will be given a Volunteer badge on your first shift, which can be left at the Information Desk in between commitments; please ensure you wear it when you are working in the Museum or a Museum event; please ensure it is visible to both members of the public and Museum staff
Breaks Break times will be issued to you during your pre-shift briefing to ensure sufficient cover throughout the Museum at all times If you need to leave your designated post at any other time, please inform the Duty Manager to ensure full cover at all times Your break is 20 minutes; if you are with us all day you will also be issued a 1 hour lunch break Volunteers have their own break out space: the Tea House is situated on the right hand side of the building and is fully stocked with refreshments. It also has a kitchen with fridge and microwave should you wish to bring something from home Volunteers are also welcome to use the Garden CafĂŠ but will be responsible for payment out of their own pocket. Please keep in mind that during busy periods that the cafĂŠ may not be able to serve you within your 20 minute break period
Volunteer Gallery Guides Gallery guides are available for all areas of the Museum; they contain lots of useful information for you to pass on to our visitors. You should ensure that you have these with you when you go up to the galleries. Copies are available to borrow should you wish to study them at home; please ask your Duty Manager
Using the radios There is a radio on each floor; please use these to contact the Duty Manager when you are on duty. One radio is to be kept with a steward in all of the Galleries and Temporary Exhibition spaces To use the radio, press and hold the button on the left side whilst speaking into the radio; release the button and await a response, if there is none, try again; please avoid pressing the ‘call’ button
Problems If a visitor approaches you with a complaint, please do not feel you have to handle it by yourself Be polite and listen to the grievance, and if necessary, ask a Duty Manager or the Visitor Service Manager to speak with the visitor
Security Remain vigilant and alert at all times; whilst we wish visitors to enjoy the Museum and its contents we all have a responsibility to our collection If anything gives you cause for concern, always ask for assistance; never put yourself or a member of the public at risk
Travel expenses/parking The Holburne Museum promotes the use of public transport rather than driving to and from the Museum Volunteers may claim reimbursement of travel expenses outside the B&NES area, as agreed with the Visitor Service Manager, and other reasonable out-of-pocket expenses, subject to the production of appropriate receipts Volunteers may use the car park at the Museum free of charge; a Car Park Pass must be obtained from the Information Desk at the beginning of their shift and displayed in the car
Volunteer Discounts To say thank you to our Volunteers for all their hard work, we provide the Volunteer Discount Card which entitles you to a 10% discount in the museum shop and 20% in the cafĂŠ, which includes a selection of snacks, hot drinks and novelty items
The Shop/Information Desk We are building a team of trained Stewards who will work primarily in these areas as there is much to learn; if you are interested in working in the Shop or on the Information Desk please talk to a Duty Manager or contact the Visitor Service Manager who will advise you and organise training The Duty Manager is usually based at the Information/ticket desk with a Steward at the Information/ticket Desk, visitors can buy guidebooks and exhibition tickets, find information about and sign up for Holburne membership schemes and book events The Shop sells books, postcards and gifts for a variety of budgets
Change for Tills Whilst in the Temporary Exhibition space, Shop or on the Information/ticket Desk, it is likely that at some point the cashbox and tills will need more change; please contact your Duty Manager as soon as possible who will replenish it
Informing You As part of the Holburne Volunteer Community, you will be supplied with information about upcoming events, lectures, and volunteer evenings, as well as general news about the museum, its collection and exhibitions. This information is delivered in a number of ways; for those of you with internet access our monthly newsletter as well as the current volunteer rota are available on the out Holburne Volunteer Blog. The blog contains all the information you will need regarding your shifts, as well as all information related to volunteering at the Holburne. http://holburnevolunteers.blogspot.co.uk/ As a museum we encourage the use of the Holburne Volunteer Blog so as to reduce our carbon footprint. However we do understand that come volunteers do not have internet access. In this case, please inform a Duty Manager or the Volunteer Manager and we will ensure that a paper copy is given to you.
Lectures Alongside our newsletter and Volunteer Blog we also provide regular lectures specifically for volunteers. These lectures are designed to keep volunteers updated in regards to our constantly changing temporary exhibitions as well as lectures on the permanent collection and themes related the museum itself, from information evenings on funding to lectures concerning 18th century Bath. These lectures are run by the Curatorial Team; Matthew Winterbottom and Amina Wright, the Museum Director; Xa Sturgis as well as visiting artists, academics and practitioners. Some examples of these lectures are as follows:
Field of Light with Bruce Munro
Training Tours for Painted Pomp: Art and Fashion in the Age of Shakespeare
Rembrant and his Contemporaries with Dr Alexander Sturgis
Ruby’s Room with Bettina von Zwehl
Ghosts in the Garden with Splash and Ripple
Introducing the Art of Arrangement with Dr. Alexander Sturgis
Displaying the Collections Silver with Matthew Winterbottom
Miniatures with Amina Wright
PRESENCE with Dr. Alexander Sturgis
Education at the Holburne: What? Who? Why? When? With Christina Parker
Security V’s Visitor Service with Amina Wright, Steven kendall, Spencer Hancock and B&NES Community Officer
Secret Splendour Object handling with Matthew Winterbottom
Central Display Collection Gallery
Standards Gallery Steward Standards at the Holburne Museum
To be visible
To acknowledge all visitors on entry with eye contact in a friendly and welcoming way
To inform visitors of what is on display in the gallery you are stationed
To ask open questions to establish needs
Try to be standing when visitors are in the gallery to ensure they recognise that you are there to help (if you need to sit please do so just inside the entry point as to greet visitors so that they are aware that you are there to help)
To promote the exhibitions by asking if they have seen it or perhaps purchased a ticket
Point out the large print labels in the gallery spaces and encourage people to use them as they are walking around
To be vigilant at all times to ensure the safety of the collection and our exhibitions.
Always arrive on time to ensure that the galleries are stewarded when the public arrive.
Always contact a Duty manager should you need help or need to move away from your post – never leave a space unattended unless previously agreed with your Duty Manager
Front Desk Standards at the Holburne Museum
To be visible
To acknowledge all visitors on entry with eye contact in a friendly and welcoming way
To offer all visitors tickets for current exhibitions and a map
To ask open questions to establish needs
To be able to answer questions by having an adequate level of the understanding of the Museum its Collection and Exhibitions/ Events
To promote all museum events
To make children welcome and inform families of activities including the trail, activities in the SACKLAR centre and family Exhibition tickets.
To keep front desk clean and tidy and free of clutter at all times.
Shop Standards at the Holburne Museum
To be visible
To acknowledge all visitors on entry with eye contact in a friendly and welcoming way
If they make obvious buying signs, to ask if customers need help
To ask open questions to establish needs
To be able to answer questions by having an adequate level of product knowledge e.g. why we have the products we have, the history.
To increase the value of purchase by making suggestions
To make children welcome
To keep shelves clean and dust free
Education Volunteers The Holburne Museum prides itself on its varied and extensive education activities. From Meet the Artist to Saturday Art Club, the Education Department strive to provide educational activities suitable for all areas of the local community. As in all areas of the museum, the education department rely on their team of dedicated volunteers. These volunteers hold a number of roles within the department, all of are essential for the continuation and progression of the Holburne Museums educational activities. The following Responsibilities and Person Specifications are general and apply to all available educational volunteer roles, however for more detailed information, please see The Holburne Museum Volunteer Blog. Or alternatively contact Vanessa Wells, Education Administrator (contact information at the back of this handbook).
Responsibilities
To support the staff member or arts practitioner to prepare for the workshop and throughout the session
A willingness to undertake a range of tasks as directed by the staff member or arts practitioner. This may include sharpening pencils, preparing clipboards, cutting out shapes, setting out tables with equipment, making refreshments during the session, preparing materials and ensuring education supplies are tidy and well stocked.
Helping to co-ordinate the activities to ensure the smooth running of the workshop for the duration of the visit
Helping tidy away after the visit has finished as directed by the staff member/arts practitioner
Person Specification
Excellent communication skills
Patience and energy
Enthusiasm for volunteering
Enthusiasm for the arts
Team player
Reliable
Sense of humour
Must enjoy getting messy
Confident, friendly and outgoing
Creative
A willingness to uphold the professional values and ethos of the museum.
Other Ways To Get Involved The volunteers at the Holburne Museum also provide support for all of the Events undertaken by the Museum. Whether it is simply stewarding the galleries during a concert or running the shop throughout a private view, are volunteers are essential. The following are just some events that volunteers provided support for:
Lunchtime concerts
Evening events
Private Views
Family Events
Field of Light
Colourscape
Light Labyrinth
Lantern Parade
Cinema Under The Stars
The Big Draw
...and many, many more!
Frequently Asked Questions Q. What are the opening times for the Holburne? A. 10.00 – 17.00 Monday - Saturday 11.00 – 17.00 Sundays and Bank Holidays Q. Are we open on Bank Holidays? A. Yes we open every day of the year except 24, 25, 26 December and New Year’s Day. Q. Do you have a map/ floor plan of the museum? A. Yes, they are available at the Information Desk. Q. How much is the car park? And when is it open? A. Up to 2 hours £ 3.50 2-3 hours £ 5.00 3-4 hours £ 7.00 4-6 hours £ 8.50 6-8 hours £10.50 8-10 hours £12.50 It is free for disabled visitors with a blue badge in their car. It is open between 8am and 6pm every day. It will be open later on evenings with an event. Q. Where do we pay for the car park? A. There is a pay and display machine in the corner of the car park as you enter. You must display a ticket as Bath and North East Somerset Council will patrol the car park regularly. The ticket machine does not give change. Q. Are there buses that run past the Museum? A. Yes, there are a number of different services which run from Great Pulteney Street and Bathwick Hill. We keep a map of bus routes at the Information Desk.
Q. When does the Café open? A. The café maintains the same hours as The Holburne, though service stops at 16.30. Q. Who runs the café? A. A company called Benugo run the café; they also work with many other museums such as the Victoria and Albert Museum in London and the Ashmolean in Oxford. They serve a selection of salads, sandwiches and breakfasts as well as teas, coffees and cakes - all of which are delicious! To contact them please call 01225 388572. Q. Is there a cloakroom? A. Yes, though it is not ticketed and items are left at the owner’s risk. Q. Where are the toilets? A. The disabled toilets are under the arch opposite the Information Desk. All other toilets are in the basement (which is accessible by the lift.) Baby changing facilities are available in both male and female toilets. Q. What is disabled access like? A. We are fully accessible. The car park has disabled spaces and is free to blue badge holders. The front doors have ramped access and open automatically. The lift stops on every floor and is even accessible in the event of a fire. Q. What events are held at the museum? And how can I book a ticket? A. The museum hosts a variety of events from lectures to music though out the year, full listings can be found in our ‘what’s on’ guide and on the museum website: www.holburne.org Tickets can be purchased at the Information Desk. Q. Can I hire the museum space for an event or book a group tour? A. The museum and café are available for hire for various events. All venue hire and tour enquires to Spencer Hancock, Visitor Service & Volunteer Manager: s.hancock@holburne.org
Q. What activities are available for children? A. Children between the ages of 7 and 12 are offered the children’s activity trail. We have clipboards and pencils behind the desk. Once they have completed the trail then they can come back to the Information Desk for a small prize. The Sacklar centre on the 2nd floor also has many free family activities that relate directly to our temporary exhibitions. The education department also run a programme of events. Details can be found in the children's leaflet at the Information Desk or online at www.holburne.org Q. Who was the architect for the new extension? A. Eric Parry. Q. What is the material on the extension? A. Highly glazed ceramic and glass Q. Is there a general leaflet for the exhibition? A. Yes, there is a short description of the exhibition available at the Information Desk. Q. What is the colour of paint in the ballroom? A. It is a Dulux mix from a swatch of silk that the curatorial team were given. The code is 50GG33/071. A list of some colours used in the Museum is in the Duty Manager’s folder at the Information Desk. Q. Can we call people a taxi? A. Yes of course, from the Information Desk. V cars are on 01225 46 46 46. You will need a name and a destination. Q. Where is the Tourist Information office in Bath? A. It is located next to Bath Abbey. There are some tourist maps available at the Information Desk free of charge. Q. Where is the nearest cash point? A. There is a free cash point in McColls on Bathwick Street; turn right out of the Holburne, walk to traffic lights and cross left across the street, walk straight and it is on the left.
Induction Task Welcome Task Getting to know the Holburne Museum As part of your induction to the Holburne Museum we have devised a short task, if you are interested in undertaking this task please contact s.hancock@holburne.org . To help you understand the collection and get the most out of your time with us we have created 2 simple tasks that will help you understand the collection and the importance of how we interact with our visitors. We encourage our volunteers to be as creative as possible. This therefore means that although you can simply submit documents detailing the tasks for, you can also develop new and interesting ways to develop your work. From video diaries to blogs, we accept all forms of submission.
Outcome
An understanding of the Museums Collection
Good level of Visitor Service Skills
Increased confidence
Increased English Language skills
Public Speaking
A greater understanding of the galleries and how the public interact with them
Task 1 Research and Choose three objects from the Collection. Provide 3 interesting facts on your chosen object / painting. (please provide your research sources)
Also include why this is of interest to you and how you would inform a visitor about the object / painting
Submit your entry outlining all of the above no later than 2 weeks after your 1st shift to the Visitor Services and Volunteer Manager Spencer Hancock via email at s.hancock@holburne.org or by handing it in on your shift
Task 2
You will have a further 2 weeks to choose an area of a Gallery (example collection gallery central display or central display in the Ballroom) and design a quick 5 – 10 minute tour of this area that you could deliver to a member of the public.
Research the objects in your chosen area and supply evidence and tour outline. (please supply all sources of your research)
You will be asked to deliver your mini tour to either a Duty Manager or the Visitor Services & Volunteer Manager.
We really hope that through completing these tasks that you will feel more confident in your role at the Holburne Museum.
Our History The heart of the present day Collection was formed by Sir Thomas William Holburne (1793-1874). As a second son, Thomas William (generally known as William) first pursued a naval career. He ultimately inherited the Baronetcy in 1820 following the death of his elder brother, Francis, at the Battle of Bayonne in 1814. From 1830, Sir William lived at 10 Cavendish Crescent in Bath with his three unmarried sisters. We don’t know much detail of the circumstances and pattern of Sir William's collecting, but to some inherited family treasures (Chinese armorial porcelain, silver and portraits) he added seventeenth- and eighteenth-century silver and porcelain, Italian maiolica and bronzes, old master paintings, portrait miniatures, books and furniture and a variety of other smaller items including Roman glass, coins, enamels, seals, gems and snuff boxes. All of these give the Collection its unique character. In 1882 this collection of over 4,000 objects, pictures and books was bequeathed to the people of Bath by Holburne’s sister, Mary Anne Barbara Holburne (1802-1882). From the start, it was intended to form “the nucleus of a Museum of Art for the city of Bath”.
Sir Thomas William Holburne, miniature portrait by Charles Jagger
Since the Museum opened to the public in 1893, a further 2,500 objects have been acquired. Some of the growth has consisted in filling gaps in the collection: the furniture, for instance, is almost entirely a post-Holburne addition. In some sections of the collection, however, where the original holdings were comprehensive, not much has been added since Holburne's day; this is true of the maiolica, silver and gems. In other sections, growth has taken place by building on what Sir William himself laid as sound if modest foundations. It might involve supplementing what appeared to be under-represented, such as the original tiny group of glass which was greatly enlarged in the 1920s and 1930s by generous gifts from the Blathwayt family and the Holburne Society; similarly, the scope of the oriental ceramics collection has been widened, with earlier pieces bequeathed by the collectors J. Murray Elgar in 1955 and George Warre in 1938. The group of early Meissen porcelain was enormously enriched by a bequest in 1963 from J. MacGregegor Duncan, one of the Trustees of the Museum during the war. A comprehensive collection of English eighteenthcentury porcelain was bequeathed by another Trustee, James Calder in 1944. This complemented the existing collection of Chelsea, Derby and Worcester. Perhaps the most significant acquisitions have been pictures. These have greatly enriched the Museum's collection of British eighteenth- and early nineteenth-century paintings and miniatures. In 1955 the Museum received ten important pictures from the bequest of Ernest E. Cook, grandson of the travel entrepreneur Thomas Cook. This included works by Gainsborough, Stubbs and Turner. Fine mid-eighteenth century portraits of the Sargent family by Allan Ramsay came with the bequest of Sir Orme Sargent in 1962. With few exceptions, new acquisitions were and continue to be made only if in keeping with the character of the original Holburne collection, ensuring its continued coherence.
Our Redevelopment In May 2011 the Holburne Museum completed the most important campaign in its history with the re-opening of it’s beautifully restored Grade I listed building and the opening of a spectacular modern extension designed by Eric Parry Architects (the 2009 winner of the Richard Feilden Architect of the Year award). “The extension and renovation, designed by Eric Parry, is sensational, an architectural tour de force that stands out – even in this country, where a new museum, renovation or extension seems to open every month” Richard Dorment, The Daily Telegraph
This £11.2million project transformed every part of the Holburne: Created the new:
Roper Exhibition Gallery for our major temporary exhibitions.
Wirth Gallery for small exhibitions by contemporary artists and works-on paper
Clore Learning Space that has doubled our capacity for learning
Sackler Discovery Centre for families and people of all ages to explore their own creative responses to the collection and exhibitions
Fletcher and Posnett Decorative Arts Galleries that now hold about 60% of our core collection that had previously been in long term storage
Restored the:
Brownsword Picture Gallery which now houses a stunning collection of eighteenth-century portraits by Gainsborough, Stubbs, Zoffany and Ramsay
Davidson Ballroom Gallery with it’s stunning views over Great Pulteney Street this gallery now sparkles with the best of our silver, renaissance bronzes, maiolica and eighteenth-century dinning ware
Provide our visitors with excellent services from the welcoming Information Desk to the new Garden Café and:
Museum Shop
Vastly improved toilets
And a lift that reaches every floor, making us fully accessible for the first time
Funding The development project was made possible by the Heritage Lottery Fund’s generous grant of £5million. Their support demonstrated the trust they had in our ambition, a trust that was shared by many many trusts, foundations, businesses and people, including The Linbury Trust, The Monument Trust and the Brownsword Charitable Foundation.
Without their help and support the development would not have happened.
Field of Light, Bruce Munro (2011)
Our Galleries: Roper Gallery As part of our on-going program of events we have temporary exhibitions situated all over the museum, from entire shows filling the Roper gallery to small interventions thought the other galleries and even in the Garden Café. Our main temporary exhibition space is The Roper Gallery. Since our re-opening in May 2011 we have welcomed a number of temporary exhibitions dealing with a wide range of subject matter as well as a variety of mediums. All exhibitions situated in the Roper Gallery are ticketed. This cost covers entry as well as any audio/visual guides or accompanying sessions such as handling sessions or mini tours that are included in the exhibition. Not only does this money pay for the temporary exhibition but it also ensures that we are able to continue providing a varied and constantly evolving events program including new and exciting temporary exhibitions and interventions. These prices change depending on a number of circumstances from providing audio-guides to the transportation and design of the exhibition itself. These exhibitions often have sponsors, these companies or individuals have often provided advice, services or goods for the exhibition for a reduced price or for free. Once a visitor has purchased a ticket from the Information Desk or the Exhibition Desk they are free to go in and out of the exhibition as much as they please on the day of purchase. Our temporary exhibition program includes a wide variety of subjects from traditional art exhibitions, Gainsborough’s Landscapes: Themes and Variations; a very popular exhibition exploring Gainsborough’s love of landscape alongside his connection to Bath, to contemporary exhibitions, Presence: The Art of Portrait Sculpture; an equally well attended exhibition based upon a wide variety of both historical and contemporary sculpture.
Gainsborough, Landscape with Travellers returning from Market, c.1770 Š English Heritage Photo Library
Ron Mueck, Mask II, Š Anthony d'Offay
Secret Splendour: the hidden world of Baroque Cabinets (2013), Roper Gallery
As a gallery steward within the Roper Gallery, your main duty will be to ensure the safety of both the items on display as well as our visitors. Each exhibition requires a slightly different approach. Some exhibitions will require two volunteers to be present within the gallery, while other only require a single volunteer to oversee the space. Some exhibitions will also require further involvement, from ensuring our visitors are able to use the audio guides provided, to undertaking handling session with members of the public. Due to each exhibition requiring differing approaches, the Holburne Museum provide training sessions for all volunteers. These session will underline both the content of the exhibition as well as the duties required of our volunteer gallery stewards. These training sessions will also provide any further training required to undertake any extra duties related to any specific exhibition. As with our permanent exhibition spaces, your main duty is to ensure that the items on display are safe, that visitors observe any rules that are indicated and the safety of members of the public.
Left: Karen Wallis: Drawing the Development (2011), Self Portrait. Right: Louis Ghost Chair (2012), Simon Martin, Film Still.
Our Galleries: Wirth Gallery The Wirth Gallery is our second space specifically designated for temporary exhibitions. The Wirth Gallery is smaller than The Roper Gallery and is situated just next to the Picture gallery. Unlike The Roper Gallery, The Wirth Gallery is not a ticketed gallery and is always free admission. The Wirth gallery has welcomed a number of diverse exhibitions, from commission responses to permanent objects in the collection, responses to the temporary exhibitions in the Roper gallery, to individual artistic retrospectives. Karen Wallis: Drawing the Development, an artistic study of the redevelopment of the museum and Louis Ghost Chair, a video instillation contemplating art and design history, are just two examples of how this small but flexible space has been used previously to enhance visitors experiences. Although this exhibition space is un-stewarded, we ask that our volunteers are fully informed concerning its contents so that they are able to answer any questions members of the public may have.
Sylvia Gosse: Streets of Bath (2013), Wirth Gallery
Our Galleries: Interventions As part of The Holburne Museums continual enthusiasm for interpreting our historic collection in new ways, artists and other practitioners are invited to create pieces of work in response to items in the collection, themes explored by the Museum, and the Collection as a whole. These commissioned pieces, or interventions, are placed in different areas of the Museum, depending on there objectives, one such space is the fantastic display case in the form of the Ballroom Gallery Table Case. This space provides a superb space for artists to interact with the collection. Similarly there are some wonderful spaces within our Garden Café, that can be used as intervention displays. This unique location allows artists to respond to both the museum collection and the beautiful Sydney Gardens. As these pieces are situated all over the Museum they are not ticketed and are simply considered a temporary extension of the free museum spaces. These interventions will become part of your day-to-day gallery stewarding. The majority of these interventions need no further training or special treatment, we just ask that you maintain their safety and the safety of our visitors and are able to answer any questions from the general public much the same as you do in any other gallery. Catherine Gray, Pigeon English, a contemporary sculpture intervention concerning the interaction between Sydney Gardens and the museum, situated in the Garden Café. Folded Beauty: Masterpieces in Linen by Joan Sallas, the world’s leading authority on historic linen folding and a virtuoso folder. Based on meticulous research of court etiquette, he has almost singlehandedly revived the extraordinary art, situated in the Ballroom Gallery Table Case. These are just a few examples of exhibitions and interventions, for further information on these exhibitions, as well as information concerning all of our temporary exhibitions, please visit: http://www.holburne.org/ exhibitions/
Catherine Gray, Pigeon English (2012), Garden CafĂŠ
Folded Beauty: Masterpieces in Linen by Joan Sallas (2013), Ballroom Gallery
Funding Why do we fundraise?
To cover our core costs such as salaries, utilities, cleaning
To deliver activities that achieve our charitable objectives
Engaging with and enjoying great works of art enriches lives and it is our aim to enable and encourage as many people as possible to experience the abiding pleasures that art can bring.
We achieve this mission by:
Caring for, understanding, enhancing, displaying and interpreting our collection, our building and our site (in the UK’s only remaining 18th century pleasure garden)
Reaching as wide a public as possible by providing a welcoming, intimate experience of the arts for people of all ages and abilities
Staging exhibitions, events and educational activities of outstanding quality and imagination
Being confident, adventurous and innovative
We are committed to being free to enter as Bath’s Art Museum for Everyone
As an independent charity we receive no Government or Local Council core funding
So to open the doors every day, we need to secure about £1million pounds a year.
Where Does are Income Come From?
Some more examples are:
Heritage Lottery Fund
Exhibitions – Painted Pomp
Special Projects – Bathwick
Major Projects – Development and Endowment
Arts Council:
Exhibitions – Bouke de Vries
Special Projects – HaHa
Project Funding:
Norie Trust – Special Projects like HaHa
Paul Mellon Centre – support exhibitions: Gainsborough’s Landscapes
Henry Moore Foundation – support exhibitions and catalogues: Presence
Esmée Fairbairn Foundation – conservation grant during development
Salary and Core Funding
Monument Trust – Director’s salary for three years
John Ellerman Foundation – Marketing Salaries for three years
Esmée Fairbairn Foundation – gave core funding grant during the development
Sponsorship
Mogers sponsoring Light Labyrinth
Lowell Libson sponsored Gainsborough’s Landscapes
Corporate Membership In-kind support
First Great Western give us free train tickets for speakers and staff
Great Western Wine give us free and discounted wine for private views
Major Donations
People who gave major donations to the development
Davidson Ballroom Gallery
Brownsword Picture Gallery
Fletcher Collection Gallery
People continue to give large donations for core and project funding
Light Labyrinth is being supported by two anonymous donors
Matthew Winterbottom’s salary is sponsored by a major donor
The new Collections Database has been funded by a major donor
Via campaigns like the Big Give The Annual Fund
Catalyst: Endowment Campaign Quadruple the value of your donation when you give to the Holburne’s Endowment. Thanks to an anonymous donor and the DCMS / Heritage Lottery Fund’s Catalyst: Endowment scheme for every £1 donated towards our Endowment we will receive £4 * This means a donation of £1,000 will be worth £4,000 and is the equivalent of a donating £200 a year forever. With no Government funding the Holburne could not survive without an Endowment Fund. The interest from this fund helps pay for vital running costs, underpinning all that we do and enabling us to extend and enrich our public engagement. Today our Endowment Fund only covers part of these essential costs. Our goal is for an Endowment that will permanently cover all the core costs of the Museum ensuring a secure future but also giving us the freedom to concentrate on raising money to support our many activities – from exhibitions to education and conservation to acquisitions. With this goal in mind we aim to increase our Endowment Fund from £3 to £8million by 2016, when we will celebrate the 100th anniversary of the Holburne's move to Sydney Gardens.
Conservation In 2009, alongside the development project campaign, we set out and succeeded in raising over £100,000 to conserve much of Sir William Holburne’s founding collection and many objects that had been in long-term storage for over 60 years. With the fantastic support of the Esmée Fairbairn Foundation, Pilgrim Trust, Associating of Independent Museums, Woodmansterne Art Conservation Awards, the Leche Trust, Venziana Fund, Clothworkers’ and Drapers’ companies, the Friends of the Holburne Museum and many individual donors we were able to conserve, clean and restore most of Sir William's founding collection and take 60% of the objects out of storage to be displayed in the new galleries in 2011.
How you can help The care of the collection is a never ending process. We still have many paintings, frames and decorative art objects that need conservation to ensure that the Museum’s collection is protected. New works are also joining the collection, some given by individuals others acquired with the support of the Art Fund, these acquisitions often need some form of conservation or cleaning before they can be displayed, so it is essential the Holburne maintains a fund to support this work that protects important works of arts for future generations.
Help us conserve our wonderful Collection for future generations. £25 can transform a silverware display £50 can replace the broken glass of a portrait miniature £100 can enable the Museum to secure the stand of a bronze figure £250 can pay for a watercolour to be cleaned, repaired and newly mounted £500 can see the restoration of a piece of maiolica or porcelain £1,000 can restore a piece of furniture or a musical instrument £3,000 can fund the restoration of a clock’s movement and case £5,000 can enable the conservation and restoration of a major painting
Combined Spoon, Fork, Pen, Friedrich Hillebrandt, (1595) Collection Gallery
Kneeling Women Drying Herself, Susini Antonio (1600), Ballroom Gallery
Acquisitions Gifts in Wills The Holburne was founded through a legacy and a gift to the Museum in your Will can help ensure that the Museum continues to be enjoyed well into the future. If you are happy to inform us of your plans, we will be able to ensure your wishes are understood and we will be able to thank you during your lifetime for your support through membership of the Mary-Anne Holburne Group. The Mary-Anne Holburne Group is named after Sir William’s youngest sister who made the bequest of his collection to create the Holburne. To thank you and keep you informed of our work members of the Group are invited to an annual lunch hosted by the Chairman of the Museum. Gifts to the Holburne are acknowledged in the most appropriate manner, be it through our Thank You boards, in our Annual Review or on dedicated object labels. If you wish to be remembered in a specific way, and this is attached to your Gift, then it would be helpful to tell us about it first so that we can advise you.
The Gift of Time…. Since reopening the time Volunteers have given as a group would be worth about £300,000 – so you are all major donors!
Membership Options Our memberships are a great way for people to donate to the Museum whilst getting involved with activity. We have three memberships you can offer. These are:
Friends
Contempories
Patrons
The following leaflet explains the different options:
What is Gift Aid Donations and Gift Aid As you are well aware the Museum is a Charity and receives no local council or government funding. The Museum relies on the kindness of private donors, its memberships and funding applications that are submitted by the head of fundraising Marnie Whiting. Whilst a lot of this work is done behind the scenes in the Museum there are many ways in which we can ask people to donate so that the Holburne can remain FREE to enter. Before the Museum closed for its refurbishment there was an entry charge. We do not want to go back to this and through donations from the public and the hard work and commitment of our Volunteers we are able to keep the doors open. We advise visitors that although we are free to enter we do encourage people to make a suggested donation of ÂŁ3 per person. They can do this immediately in the donation box positioned next to the information desk or perhaps if they enjoyed their visit that they would consider a donation when leaving. We also ask if the visitor is a UK tax payer. If they are their donation is automatically eligible for Gift Aid.
What is Gift Aid? Gift Aid is an easy way to help the Museum maximise the value of its donations. You can reclaim tax from HM Revenue & Customs (HMRC) on the 'gross' equivalent of donations, their value before tax was deducted at the basic rate, currently 20 per cent. You can work out the amount of tax you can reclaim by dividing the amount donated by four. This means that for every ÂŁ1 donated, the Museum can claim an extra 25 pence.
How do we process Gift Aid? The gift aid envelopes are available on the donation box or behind the Information Desk. We have also stapled them inside the Visitor Map / Floor plan as a gentle reminder when they are enjoying the galleries. We also have a donation box that lives on the 1st floor; you will have seen this move around from time to time. This is to ensure that the donation box is visible to visitors depending on the flow in the Museum. For example from the beginning of February the Ballroom was very busy with the Joan Sallas exhibition Folded Beauty. Therefore we moved the donation box to the Ballroom.
Staff Director’s Office Dr Alexander Sturgis Director
Suzannah AngeloSparling PA to the Director Museum Administrator
Curatorial Office Amina Wright Senior Curator
Matthew Winterbottom Curator of Decorative Art
Howard Batho Exhibition Officer
Finance Sally Hutton Financial Controller
Pauline Perrin Finance Officer
Communications Katie Jenkins Marketing & Communications Manager
Shop Mari-Liis Konts Shop Manager
Visitor Services Spencer Hancock Visitor Services Manager
Steven Vodli
Katy Hacket
Faunsia Tucker
Duty Manager
Duty Manager
Steve Kendall Facilities Manager
Duty Manager
Fundraising Marnie Whiting Head of Development
Alison Coleman-Smith Development Officer
Christina Parker Head of Education
Louise Campion Education & Outreach Officer
Simone Holmes Events Manager
Vanessa Wells Education Administrator
Education
Laura Jones Education Assistant
Volunteer Policy The Holburne Museum depends heavily on the goodwill of its visitors, clients and local community; volunteers are an essential element in creating and maintaining this goodwill. We value and appreciate the full worth of all volunteers and this Policy is designed to demonstrate our commitment to volunteering and individual volunteers. The Policy aims to help ensure fairness and consistency across projects and departments ensuring all volunteers are treated consistently, equally and fairly. We believe that volunteering offers benefits to both the Museum and the Volunteer.
For the volunteer, the benefits include:
For young people, a way into the workplace For older people, opportunities to keep active and maintain social contacts Opportunities for all ages to learn new skills and meet new people Participation in much of the Holburne’s innovative and exciting work and the satisfaction of helping to deliver our aims
Volunteering helps us to:
Change lives through the experience of art by helping us achieve our aims for the Museum Use a significant additional resource to deliver services and add value to existing programmes Develop the skills of future employees within the arts sector use the variety of skills, experience and knowledge that volunteers bring
As a volunteer you can expect that:
You will be made to feel welcome by the organisation You will be respected and not discriminated against You will be appreciated and recognised for your contribution to the Holburne Museum You will be provided with a detailed description of your role, what is expected from you and who is responsible to support you Your personal details will remain confidential You will have equality of opportunity You will be given regular opportunities to review what you do with the Volunteer Coordinator You will work in a safe environment You will not be used to replace the work of paid staff You will receive induction and on-going training and support You will have the choice to leave or change the placement You will be assigned a job that is worthwhile using existing skills or developing new ones You will be kept informed about what is going on within the organisation if it affects your role You will be asked for your views on volunteering and your experiences as a Volunteer
The Holburne Museum expects volunteers to:
Represent the Holburne Museum in a professional manner Respect others and work in a team with all staff and Volunteers Offer all our visitors a warm and courteous welcome Provide prompt, informative and helpful responses to all enquiries Ensure that the Museum is a safe and secure environment; report anything suspicious to a member of staff Abide by all rules, regulations, policies and standards set down by the Holburne Museum Agree to a level of commitment and uphold this level; be reliable in attendance Develop skills needed in a volunteering role Maintain confidentiality: you will be trusted with confidential information if it is relevant to the role; any misuse of confidential information will result in you being asked to leave
Adhere to the values and beliefs of the Museum and not make any derogatory
remarks about other local or national organisations in public spaces Inform the Volunteers’ Manager when they are able to volunteer; if they encounter any problems; if they wish to change their hours or to leave the placement
It is understood that Volunteers:
Must not be placed in positions that have been lost through restructures, voluntary redundancies or relocation of existing staff; Must not take up additional work during industrial disputes or shortages of paid Museum staff; Will not be placed in positions which are detrimental to the career path of paid Museum staff; Will not be used in relation to law enforcement or the supervision of paid Museum staff; Will not be given any expectation that volunteering will lead to paid Museum employment; May apply for any vacant positions when advertised externally or internally.
The Volunteer role is a gift relationship, binding only in honour, trust and mutual understanding. Volunteers are not members of staff and it is not intended that they should be. No enforceable obligation, contractual or otherwise, will be imposed on Volunteers; likewise the Museum cannot be compelled to provide regular work, any payment or other benefit for any activity undertaken. The Holburne Museum reserves the right to withdraw an offer of volunteering if any of the above criteria are not fulfilled. This policy will be reviewed annually to ensure that it is still appropriate to the needs of the Holburne Museum and its Volunteers. Volunteers are asked to contribute to this review. Between the annual reviews, everyone who is involved, staff and Volunteers, is expected to monitor its use.
Collection Cleaning Collection Gallery
Volunteer Roles The Holburne Museum is a registered charity and all Volunteer roles are carried out under the supervision and support of the museum staff. Roles Volunteers undertake: Gallery Stewards (Permanent Collection/Exhibitions) Information/Ticket Desk Assistants Shops Assistants Education Assistants Front of House Assistants for Events and Private Views Curatorial/Documentation Assistants Gardening Librarian Conservation Cleaning/Display Case Cleaning Administration and Database Management
Role Profiles Volunteers are entitled to a clear explanation of the responsibilities and tasks they will be undertaking during a project or activity; they will not be expected to commit to an activity until they are clear about their obligations. All core Volunteer roles have a Role Profile with an associated ‘skills’ list. The Role Profiles state whether a CRB check is required. All Volunteers start as Gallery stewards to ensure that they gain a good level of knowledge of the Museum’s collection and activities unless they have applied for a specific advertised role within the Volunteer programme.
Policies and Procedures Application Procedure Prospective Volunteers must complete Information and Availability forms before attending an Induction session which may involve an interview to assess suitability for a particular placement or project: for example, if the role involves young people or vulnerable adults, or handling objects. The induction sessions are generally run as group sessions. Criminal Record Bureau checks are required for all Volunteers working within the Education Department. Some Volunteers may be able to start once the check has been sent to the Bureau, others may not. This is dependent on both the internal and external organisations’ requirements. Volunteer Role Profiles indicate if a CRB check is required. All Volunteers are required to sign the Volunteer Policy Agreement Form which informs the Museum of any criminal convictions. In signing this form, Volunteers agree to adhere to the Holburne’s Child Protection and Vulnerable Adults Policy (a copy of which can be obtained from the Visitor Services Manager or from the Education Department). A criminal conviction will not automatically exclude an individual from becoming a Volunteer; however, a number of convictions may do so. This decision is taken by the members of staff responsible for Human Resources and for the recruitment of Volunteers for that specific activity. If you wish to make a declaration regarding any criminal convictions please speak to the Visitor Services Manager.
Equal Opportunities and Diversity The Holburne Museum’s Equal Opportunities Policy will be adhered to at all times during interactions with Volunteers and service users. This policy can be viewed in the Volunteer Information File at the Information/Ticket Desk or obtained from the Visitor Service Manager in the Haskell Office on the ground floor or from the Education Administrator. The Museum is committed to developing a diverse volunteer body and to making volunteering as accessible and responsive as possible to the different needs of our Volunteers, including those with disabilities. The Volunteer Office will discuss any needs that prospective or existing volunteers may have in order to identify the best volunteering opportunities available and to support their full and safe involvement. Where possible, the Museum will make reasonable adjustments to volunteering roles which allow a Volunteer to achieve the same outcome by means suitable to them, or we may be able to suggest other volunteering opportunities. Furthermore, to make the existing policy of Equal Opportunities more explicit in relation to an individual’s environment, the Holburne operates the following Safe Space Policy: 
Every volunteer has the right to enjoy a safe and comfortable environment free from harassment of any kind or on any grounds
Anyone on the Holburne Museum premises or representing the Museum through activities is subject to this policy. An Equal Opportunities form will be issued to you at your Induction to be completed and returned to the Visitor Service Manager.
Unsuitable Volunteers To the best of the Holburne Museums’ abilities a suitable project or role will be found for every Volunteer. If it becomes apparent that a Volunteer is unsuitable for any role then they will be invited to speak with the Visitor Service Manager where the issues can be discussed and resolved to an extent that is of benefit to the Museum and the individual.
Code of Conduct Whilst working the in Museum or at a Museum event, never campaign for a personal cause (political, religious, etc). Ensure that you do not wear any campaigning badges, stickers or T-shirts, or other such items which may cause offence. Outside the Museum, you must not be seen to be representing the Museum if speaking personally about matters of public concern. Ask the Visitor Service Manager if you have been approached to make a statement.
Induction and Training All Volunteers will receive an induction. This will include:
Introduction to the Museum’s Volunteer Programme Role Profile Health and Safety Fire Evacuation Procedure Copies of relevant policies and Volunteer Handbook First Aid List of all staff Tour of the Museum and introduction to relevant staff Volunteers’ tea room
Holburne staff will ensure Volunteers receive adequate training for the specific tasks they have been asked to perform. Volunteers are expected to attend training and information programmes for their specific activities.
Monitoring, Supervision, Support and Recognition The Museum is committed to ensuring that all volunteering experiences are meaningful, enjoyable, rewarding and safe and to provide on-going support for its Volunteers. It is the role of the Visitor Service Manager/Education Administrator to monitor the welfare of Volunteers, either face to face or via regular mail shots and email. Volunteers should contact their supervisor if any issues arise. Annual evaluation questionnaires are given to the Volunteers to complete and return to the relevant supervisor (Visitor Services/Education) which are used to compile reports with conclusions and recommendations for the future. All staff responsible for Volunteer management or supervision are encouraged to ensure appropriate acknowledgement on a regular basis; from a simple ‘thank you’ after every attendance, to planned social events for Volunteers.
Health and Safety The Holburne Museum is committed to providing safe and healthy working conditions, equipment and practices for all Volunteers and to providing the information, training and supervision needed to fulfil this commitment. Volunteers are asked to attend any support, training or supervision sessions necessary in order to meet health and safety requirements. The Museum has a Health and Safety Policy which can be found in the Volunteer Information file at the information/ ticket desk. Volunteers are also advised on the following issues when they begin their first shift:
Risk Assessments Trip Lists Equipment Child Protection Insurance Care of collections eg ‘only touch anything if specifically requested to do so’ Security
It is the responsibility of each Volunteer to act in a safe manner and not to put themselves or others at risk.
Child Welfare and Safety Policy The Holburne Museum wants children to enjoy both their involvement with us and their experience of the arts. They are entitled to feel safe with you and may look up to you as a role model. The Holburne Museum expects the behaviour of everyone who works with us to be above reproach in this respect. While primarily intended to safeguard children and similarly vulnerable people, our Child Welfare Policy is also meant to protect anyone from any false allegation of improper conduct in that regard. Please remember that vulnerable adults should also receive the same level of respect and protection. Please always consider the following Code of Behaviour:
As far as possible, avoid situations that leave you alone with children or vulnerable adults; if necessary, move to a location where you can be seen by colleagues or other adults Be open and friendly, but avoid being over-familiar in word or action Do your best to comfort and reassure a child if they are hurt or distressed Avoid any physical contact or behaviour that could be unwelcome or misconstrued; physical touch should only be in response to a child’s need and should respect their age and individual stage of development; always first explain what you have in mind and ask directly if that is what they want Treat the child’s welfare as paramount if you have to rely on your own judgement; but be aware of how your actions may be interpreted by others Report any behaviour which gives you cause for concern to your supervisor at the earliest opportunity
Insurance All Volunteers are covered by the appropriate Employer’s Liability Insurance and Public Liability Insurance, copies of the Liability Insurance Certificate are located at the information/ticket desk, the Visitor Service Manager’s desk in the Haskell Office on the ground floor and in the Volunteers’ rest area. These policies protect Volunteers in the event that a claim is made against them for damage to people or property that is not a Volunteer or member of staff. They also offer protection to any Volunteer who accidentally causes harm to either another Volunteer or member of staff or another third party, who then sues for damages. Additionally, they cover the Volunteer if they are injured whilst participating in their Volunteering activity. The Holburne Museum will indemnify Volunteers and hold them free from liability for civil liability to any person as the result of personal injury loss or damage arising from the execution or purported execution of tasks assigned to them on any Museum premises. This indemnity will not apply where a volunteer acts negligently, recklessly or in such a way that their actions were wholly incompatible with their duties.
Smoking Smoking is not permitted in the Holburne Museum nor directly outside the premises. If you do smoke, please ask the Visitor Service Manager to direct you to an appropriate place to smoke.
Grievance/ Complaints Procedure Whilst it is hoped that Volunteers will be happy working in their placements, problems can arise. A complaint may be made against a Volunteer, staff member, Sabbatical Officer or a member of the general public. All complaints will be considered carefully and investigated fully following the Holburne Museum Volunteer Grievance Policy:
Grievance against the Holburne Museum:
A grievance arising from work or service conditions should, in the first instance, be discussed between the Volunteer concerned and the Visitor Service Manager or Duty Manager; they will give an oral reply as soon as possible and, in any event, within three days If the Volunteer is not satisfied with this reply, he/she should put the complaint in writing; the Volunteer Coordinator will provide a written reply within seven days If the problem is still not resolved, the Volunteer may put the grievance to the Director in writing who will review the case and respond within fourteen days
Grievance against a Volunteer:
Any complaint against a Volunteer by either a member of the public or Holburne Museum staff, verbal or written, that is received by the Visitor Service Manager will be submitted in writing to the Volunteer within seven days of receipt The Visitor Service Manager will arrange a meeting with the Volunteer to discuss the complaint; if necessary a verbal warning will be given to the Volunteer regarding their conduct
Should a further complaint be received, the Visitor Service Manager will write to the Volunteer outlining the complaints against them, actions taken to date, and the Museum’s grievance procedure; regretfully the Volunteer will be removed from the Volunteer Coordinator’s database If the Volunteer feels they have been unfairly treated, they may put their grievance in writing to the Director who will review the case and respond within fourteen days
A copy of this policy is available as a separate document from the Visitor Service Manager and/or The Education Administrator. It will also be issued to you on your Induction and needs to be completed and returned to the Visitor Service Manager.
Please ensure that after your induction at The Holburne Museum you read through the Volunteer Policy and sign the Volunteer Policy Form as well as the Equal Opportunities Form, which will be handed to you at your induction. These must be completed to ensure that you can carry out your first shift here at the Holburne Museum.
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Contact Us Spencer Hancock Visitor Services and Volunteer Manager T: 01225 388560 E: s.hancock@holburne.org Steven Vodli Duty Manager T: 01225 388569 E: s.vodli@holburne.org
Katy Hacket Duty Manager T: 01225 388569 E: k.hacket@holburne.org
Faunsia Tucker Duty Manager T: 01225 388569 E: f.tucker@holburne.org
Vanessa Wells Education Administrator T: 01225 388568 E: v.wells@holburne.org
Mari-Liis Konts Shop Manager T: 01225 388548 E: m.konts@holburne.org
To amend or cancel shifts please email: volunteers@holburne.org