Booking Conditions & Trading Charter - Pages 78

Days You are responsible for ensuring you are at the correct departure point, at the correct time and with the correct documents. Parrys International reserve the right to modify itineraries to conform with requests from competent authorities both within the UK and abroad.

Excursions which are included in the cost of your booking are detailed on the brochure page and refunds will not be made for excursions not taken. Optional excursions booked and paid for in resort do not form part of your booking. Admission fees to buildings may not be included in the price of the holiday, please check.

SPECIAL REQUESTS

All special needs and requests, if agreed, should be included in the confirmation of the holiday. These cannot be guaranteed except where confirmed as part of our holiday commitment to you and are detailed on your holiday booking confirmation. We are keen to ensure that we plan the arrangements for your holiday so that special needs and requests can be accommodated as far as possible. If you will need assistance, or may be unable to fully enjoy all aspects of your holiday you must tell us in advance so that we can maximise your enjoyment of the holiday.

We will need to know if you will need special facilities in the hotel, taking part in the excursions or have difficulty boarding and travelling on the coach or other means of transport. Before booking your holiday, you should be sure that you and your party are both physically and mentally capable of completing the itinerary. If you need advice or further information either you or your booking agent should contact our Reservations Team.

If you will require a special diet please tell us at the time of booking, or as soon as you are medically advised, together with a copy of the diet. We are pleased to pass on all requests to hotels and agents, however please note that they are not guaranteed. All requests must be made with Parrys International and never with the Hotel direct.

PASSENGERS WITH DISABILITIES

Please Note our tours are not suitable for clients with health conditions or walking difficulties.

We want everyone to enjoy our travel arrangements. We are happy to advise and assist you in choosing a suitable holiday. But, as some of the accommodation and resorts featured may not cater for even minor disabilities, it is important that, when booking, you advise us of any disability, specific need or complex need you may have and any special requirements that will make sure the holiday is suitable. If a passenger requires personal assistance (for example, assistance with feeding, dressing, toileting, mobilising) then this passenger must travel with an able-bodied companion or carer and written confirmation that such assistance will be provided for the entirety of the holiday is required at the time of booking. Coach Drivers/Tour Managers are unable to provide such assistance.

IMPORTANT

You must tell us if you have any existing medical condition, disability or complex need that may affect your holiday or other group members’ enjoyment of it, before you book your holiday. We reserve the right to request a doctor’s certificate confirming the passenger is fit to travel. If, in our reasonable opinion, your chosen holiday is not suitable for your medical condition or disability, we reserve the right to refuse your booking. You are responsible for bringing with you the proper clothing and equipment, which we advise you about in our printed trip information. We want you to enjoy your holiday and will help you select an appropriate trip.

There is very limited availability for wheelchairs. Request for carriage must be made at the time of reservation. We are unable to carry Electric Wheelchairs or Scooters.

FOOD

You cannot take food products into The EU, however there are some exceptions for medical reasons. Please check the rules on the European Commission website.

PASSENGER BEHAVIOUR

We want all our customers to have a happy and carefree holiday. You are responsible for your behaviour and hygiene and the effect it may have on others. If you or any member of your party is abusive, disruptive or behaves in a way that could cause damage or injury to others or affect their enjoyment of their holiday or which could damage property, we have the right to terminate your contract with us and we will have no further liability or obligation to you. The coach driver/representative, or authorised official is entitled to refuse you boarding if in their reasonable opinion you are unacceptably under the influence of drink or drugs or you are being violent or disruptive. If you are refused boarding on the outward journey we will regard it as a cancellation by you and we will apply cancellation charges. If on your return journey, we have the right to terminate the contract with you. We ask you to be considerate when using Mobile Devises.

TRAVEL INSURANCE

Travel insurance is compulsory on all European holidays (including Jersey & any tours travelling to the Republic of Ireland). Although not compulsory on UK holidays it is strongly recommended.

MEALS – WHEN INCLUDED

British tours: We normally offer a choice menu on British tours – English Cooked Breakfast is included and Evening Meals are Buffet style or table d’hote with tea or coffee served afterwards unless stated otherwise.

European tours: Breakfast is usually a Continental Buffet, while Dinner is normally a three-course set menu and all drinks including tea and coffee charged as extras.

Some tours require set meal times and individual tables are normally not available. All Hotels request that no items are taken away from the Restaurant.

RESORT DEVELOPMENT

In many resorts improvements and building work take place in the summer months. Changes can happen very quickly and we will try to advise you of work that may take place in your resort destination.

ENTERTAINMENT

Some of our hotels arrange additional entertainment. Where this is part of the package details are given on the respective brochure page. Where it is not specified it may still be available but is at the discretion of the hotel and is not guaranteed. It may be withdrawn if there is a lack of demand or for operational reasons.

EXCURSIONS & FACILITIES

We reserve the right to cancel any optional excursions due to low numbers. Due to regulations governing driving hours it may be necessary to alter the order of excursions or cancel excursions. Optional excursion prices are subject to alteration if costs involved are changed. Please remember that some amenities (e.g. hotel lifts, swimming pools, etc) require servicing and cleaning and may not therefore be available at all times. Some services may be affected by weather conditions and their availability is entirely at the discretion of the provider of the service.

CHILDREN

In our opinion the coach tours featured in our brochure are unsuitable for young children. A reduction maybe applicable to children under 12 and applies when sharing a room with two full fare-paying adults. All child prices are available on request.

PICK UP TIMES

Please note we cannot delay any departure due to late arrivals at pick-up points. Remember there are often long periods of coach travel. Early departures are often required to meet reasonable arrival times. On our 5 day programs, coaches depart early on Friday morning for the return journey often non-stop.

TOUR INFORMATION

Approximately one week prior to your departure you will receive optional excursion prices, pre-printed luggage labels and a travel ticket confirming your pick up time. These are strictly posted to the lead address only.

PARKING

Limited parking spaces are available at our Landywood Green premises, at a supplement of £5.00 per day. Parking must be pre-booked through our Reservations Office.

JOINING POINTS

It is a firm company policy that passengers are set down at their original joining points only.

FEEDER SERVICES

Feeder services are often used to reduce pick up times. These can be operated by other Tour Coaches or small mini Coaches or even Cars. Please be aware that these may be different vehicles and may not have our normal facilities on board.

COACHES

All our fleet of tour coaches have telephone communication. Seat belts are fitted to all seats and our music is licensed by the Performing Rights Society. We reserve the right to sub-contract coaches at any time and the specification and facilities may differ to that detailed in our Brochure or Website. When operating low loaded tours it may be necessary to use smaller vehicles.

Please note due to electrical connections under all seats, bags or bulky items should not be stored under seats or on the floor. Storage is available in the overhead lockers – Size restrictions apply.

DRINKS ON-BOARD

Please note for safety reasons hot drinks should not be brought onto Coaches from services or any other outlet. Our own hot drinks fit into our drop down tables.

CCTV

All our Coaches are fitted with CCTV Cameras. These record both images and sound for the added safety and security of our passengers and crew. These can be used for crime prevention and the prosecution of criminals.

FRONT & CENTRE STEPS

Please be aware that the front and centre steps leading to the toilet and exit are quite steep and protrude into the main gangway. All clients are advised to be extra cautious. Please do not use Coach Toilets unless on a Motorway journey and is safe to do so and never when standing or on normal roads and or manoeuvring.

CONSUMPTION OF ALCOHOLIC BEVERAGES

Parrys International conditions of carriage require that no person may be permitted to drink alcoholic beverages at any time aboard the coach unless served by a member of staff. Failure to comply with this may result in the clients’ holiday being terminated under the same conditions stated in the section ‘Passenger Behaviour’.

DRIVER AND COURIER

Gratuities are not included for your driver and courier. We feel that you would rather deal with this personally, but for good service we would suggest £1 per day from each passenger for each member of your crew.

PERSONAL ITEMS

Please leave any valuables in a safe-deposit box in the hotel, including cash and travellers cheques. Such items are not covered by insurance if stolen from hotel bedrooms. We do not accept liability for any personal items left at the hotel or on board our Coaches.

THEATRE TICKET ALLOCATION

Passengers should note that we have no direct control over theatre ticket allocation. Theatre seating cannot be pre-selected or guaranteed. Therefore on odd occasions ticket allocation may require parties to be split in the theatre. Please note that Ticket Face Value may be different to prices paid by the Company.

GIFT VOUCHERS

Gift vouchers can be redeemed at Parrys International Office, Landywood Green, Cheslyn Hay, WS6 7QX. They may be exchanged for goods of equal or higher price than the face value of the voucher on payment of the difference. Gift vouchers cannot be refunded or exchanged for cash. Gift vouchers are valid for 24 months from the date of purchase.

If any holiday purchased with a voucher is subsequently exchanged for a holiday of a lower price or refunded, any money owing will be issued in vouchers. Parrys International will not accept liability for lost, stolen or damaged vouchers. Parrys International reserves the right to amend the terms and conditions of vouchers at any time and to take appropriate action, including the cancellation of the voucher, if, in its discretion, it deems such action necessary. This does not affect your legal rights.

INTERNATIONAL CLUB – ROAD MILES

Parrys International is pleased to offer the ‘2021 International Club’. This is a loyalty scheme available to all travellers who travel on 4 tours or more between the 1st January and 31st December 2021.

We advise customers to take out a travel insurance to cover medical and repatriation costs, personal injury, loss of baggage

and cancellation charges. If you do not have travel insurance cover and require our assistance during your holiday, we reserve the right to reclaim from you any medical repatriation or other expenses which we may incur on your behalf, which would otherwise have been met by an insurer.

Please note that it is your responsibility to be in procession of the correct travel insurance documents when you travel, which should include details of the insurer, the policy number (where applicable) and the name and contact number of the emergency medical assistance service.

LUGGAGE

Please restrict your luggage to a suitcase weighing no more than 18kgs per person. We suggest one large suitcase between two, or two small suitcases plus one small overnight bag. Should you bring over this amount of Luggage, we cannot be held liable should there not be enough room on the Coach. We cannot accept responsibility for loss or damage to luggage unless through our negligence. Please do not leave valuable items in your suitcase when left on the coach.

It is the Client’s responsibility to ensure that luggage is loaded onto all coaches. You must attach issued Luggage Labels to all items. Any Luggage claim should be pursued with your travel insurance provider.

GENERAL DATA PROTECTION REGULATIONS

We comply with the GDPR 2018 Regulations, our data controller is the Reservations Manager and our data protection policy can be found on our website: www.parrys-international.co.uk or you can request a copy from Parrys International, Landywood Green, Cheslyn Hay, Walsall, West Midlands, WS6 7QX.

EMERGENCY CONTACT

In the event of an emergency occurring outside normal office hours please call our 24-Hour emergency telephone number for further assistance and advice – 07831 099988. Remember this number is strictly for emergencies only.

DAY EXCURSIONS

See Separate Conditions.

PUBLICATION DATE

The Brochure was printed in the UK by Hollyhill Design in February 2021.

HOW TO BOOK AND CONFIRMATION OF RESERVATIONS

To make a reservation simply telephone our office to check availability or check our Website online. Read our TRADING CHARTER, FINANCIAL STATEMENT, ITINERARY and send your deposit/full payment. No booking can be confirmed until a deposit is paid. Credit or debit card payment can secure a booking immediately.

PAYMENT BY CHEQUE

When making any payment by Cheque, please write the name of the person and the booking reference number on the back of the Cheque. Cheques should be made payable to ‘Parrys International Tours Ltd’. We do NOT accept postdated cheques.

ACCOMMODATION

Individual hotel details show if facilities include air-conditioning and passenger lifts. Certain items in hotels such as saunas and solariums may incur charges. Some hotels have accommodation in separate buildings to the main hotel complex. Many hotels hold functions that may cause extra noise. Unfortunately, this is beyond our control. Due to traffic restrictions some Hotels cannot be accessed by Coach and a short walk maybe involved i.e. Hotel Sole – Riva Del Garda, Hotel Felsenkeller Rüdesheim. In these circumstances we will normally transfer luggage to the Hotel.

FERRY ACCOMMODATION

Accommodation on Overnight Ferries is normally a 2-Berth inside Cabin with Bunk Beds. All Cabins have Private Facilities.

DOUBLE & TRIPLE ROOMS

Requests may be made for a double-bedded room in preference to a twin room. However, requests are forwarded to the hotels and rooms allocated at the hoteliers discretion. Many ‘twin-bedded’ rooms on the continent have the appearance of being a double. There are in fact one or two mattresses and separate duvets.Triple rooms are limited and normally consist of a double bed and a fold-away bed. We do not advise the reservation of a triple room for three adults. In all Novotel Hotels all rooms have one double bed and one sofa bed.

Holiday Information

Members can collect road miles as follows:

Tours 2- 7 Days: 50 road miles 8 Days and over: 100 road miles

Road Miles are not compatible for Jersey Tours or Day Excursions. These can then be redeemed as a future discount against most of our holidays. Each 50 road miles is valued at £5.00. Other benefits include priority booking, information and late availability special offers.

BROCHURE INFORMATION

The information contained within our brochure was accurate at the time of going to press. However, we would point out that our company cannot be held responsible for changes made by our agents, our Hotels or new government laws, which may affect the tour itinerary. At certain times of the year, some advertised facilities, attractions and services may not be available.

BREXIT

At the time of going to Press, it is unknown about how leaving the EU will affect our Continental and Ireland Tours. In the unlikely event that we are unable to take our own Coaches into EU Member States, then we reserve the right to hire in European Text Coaches & Staff. If we are forced to cancel European Tours then we will refund in full but no compensation will be payable.