Company servi C es p roperty m anagement esT. 1904 HOMBURG
C ontents You own Homburgpropertytheowntheresponsibility A team approach from our team to you. 10.9.5.7.11.12.15.16.18. Our service promise to you: Our strengths Why Homburg Our MaximisingFocus your return Understanding the financials Management Services Testimonials Our Notesteam
o ur servi C e promise to you:
Offer a designated Trust manager to deliver financial stability.
Designated and experienced Property Manager and Property Assistant for each of your properties that specialises in understanding your asset. Access to comprehensive reporting on your property. Engage highly qualified tradespeople that we trust. We take care of your legal obligations under the Act.
Our team takes the everyday worry out of property investment, whilst maximizing your returns.
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24/7 emergency service to protect your asset.
We listen and communicate transparently. We deliver results through experience and integrity. We create opportunities for service success.
Stable and experienced Property Management team that understand your needs.
A wealth of business experience and qualifications. We pride ourselves on efficient systems and up to date processes to deliver the highest standard to detail. Area that offers comprehensive options and efficiencies. Specialise in using local trades and services of highest standard, to create efficiencies in problem solving. Benefit from the largest data base of active and registered Tenants in the local market place. Our staff live in your community. Real people with great work ethic. We thrive on integrity and our ‘Can-Do’ attitude. Over 100 years of experience in the local market. We take responsibility. Enjoy the peace of mind that comes from engaging the largest and most service orientated property management team in the Barossa region. We listen to your needs.
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Why h omburg Largest Property Management team to support customer outcomes.
Just as every house is different, so too are our Landlords. We understand that each of our landlords has different needs and expectations of Homburg. We pride ourselves on understanding and responding to individuals differences.
o ur Fo C us
Consistently assessing all areas of your property, to achieve the highest maintenance standards, through our proactive attention to detail and industry leading processes in order to prevent rather than to fix problems. w e under S tand w H at you, t H e l andlord want S and need S from t H e management of your property: You want to develop a professional and communicative relationship with your Property Manager. You want access to your Property Manager when needed. You want to minimize your expenses and maximise your financial position. You want to know that your property is being maintained by the tenant under the watchful eye of the property managers intimate knowledge of your property. Absolute discretion in all manners concerning your property. You want to be kept up to date with what is happening with your property. You want to be assured that the rent is being paid according to the requirements of the Agreement. You want to be comfortable in the knowledge that experienced staff are acting within the bounds of the Residential Tenancies Act on your behalf. You want to avoid the day to day issues of Tenancy management. o ur p H ilo S op H ie S are S imple:
To give the highest standard of professionalism in the services we provide. To always act with your best interest in mind. To act with the highest level of honesty and integrity. To provide you with a ‘Can-Do” property management service. To establish and develop mutually beneficial business Relationships. To take responsibility and accountability of our system, process and people. To communicate transparently. 9
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Simply S tated Homburg will protect your inve S tment by:
s impli C ity o F transa C tions Should we organise any maintenance repairs on your behalf, these can also be paid from your rental funds. On the occasion that repairs are major (for example, replacement of a hot water service) and the rental funds held in your trust account will not be enough to cover the cost of repairs, we will in the first instance try to negotiate revision of terms with the service provider prior to approaching you to contribute funds. i n F ormation on d emand Our Trust Account Manager is available during business hours to provide clarity and assist with all financial aspects relating to your investment. Following the closure of each financial year, we will provide a fully itemised summary of all transactions, income and expenditure, in an easy to read format ready to forward to your accountant. 11
Our service is backed by cutting edge technology, allowing instant access to all of your financial data, tenancy history and property data reports at the push of a button. We invest in additional software to assist property managers to capture ingoing and routine inspections to industry leading detail. Our system is maintained and protected for your privacy and security.
u nderstanding the F inan C ial side
aCC ura C y and t ransparen C y
i ndustry p artners
d isbursement p ayments
m aximising your return
Homburg Real estate’s dedicated team of professional residential property manager’s work closely with specialised partners, offering an extensive selection of service extensions to optimise your investment.
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All of the weekly rents are paid into our Homburg trust account and then disbursed to you at the end of each month, (or twice monthly if you require). Each month, you will receive a fully itemised statement via email, your income and any expenditure. A summary of statements, detailing all transactions for the year, will be issued to you at the end of the financial year.
We can pay many third party accounts on your behalf, including Council Rates, SA Water Invoices, Insurance Premiums and Land Tax.
Our aim is to ensure that we have every aspect of your investment growth strategy covered and provide the ability for you as a valued client to sit back and watch your investment grow.
Partnering our team, are Quantity Surveyors and Depreciation Specialists to ensure that you receive the maximum benefit at tax time, Insurance Consultants that specialise in Tenancy and Investment Insurance, Residential Property Debt Collectors, Utility Connection Services, Smoke Alarm Technicians and many more. All of which we have strong professional working relationship.
t e C hnology p artners
We can pay all of your accounts pertaining to your investment property; council rates, water rates, maintenance, etc. Copies are sent to you with your end of month statement.
Routine Inspections are carried out every 16 weeks, a report of the inspection is forwarded to you at the completion of inspection. Additional inspections are initiated by the property manager if the inspection fails to achieve required standard. Any maintenance or other matters of an urgent nature are reported to you immediately to enable us to take the necessary action. m aintenan C e & r epairs We engage the services of qualified and suitably insured Trades People to cover any maintenance that may be required. Insurance Consultants that specialise in Tenancy and Investment Insurance, Residential Property Debt Collectors, Utility Connection Services, Smoke Alarm Technicians and many more. Water r ates Tenants are responsible for all water usage and supply charges. Landlord is responsible for Sewer and any Government Levies.
All staff have been trained across all aspects of the Act and its amendments. Homburg pride themselves on continuing to update Property Managers, to prevent exposure and protect your investment. Your property is in safe hands.
De TAILS OF S e R v IC e S W e PRO v ID e D u RIN g MANA ge M e NT : HOMBURG 13
r esidential t enan C y aC t
Tenants pay rent via several methods into the Homburg trust account. These include, Direct Transfer, Direct Debit or Cash (at either of our offices). Tenants must pay their rent ON TIME, EVERY TIME, inline with the Tenancy agreement to avoid escalation. This is stated transparently to our tenants on signing their lease. s e C urity b ond At the commencement of the Tenancy, a Security Bond of 4 weeks rent is collected (6 weeks if rent is in excess of $251 pw) and lodged with the Tenancies Branch Office of Consumer and Business Affairs. a rrears Rent arrears is checked daily and followed up with appropriate action immediately and consistently until a resolution is achieved.
aCC ounts
i nitial and Final i nspe C tion
m anagement s ervi C es Prevention is always better than a cure, and is achieved by attention to detail from beginning to end. That’s the promise of the team.
An “Initial Inspection” is carried out prior to the tenant taking possession of the property. It consists of a complete written and photographic report on the condition of the property inside and out. The tenants receive a personal copy and sign off their legal responsibility for the continued condition of the property.
a dvertising
Your property will be listed on our Homburg website, in the local newspaper and realestate.com.au plus other mediums to promote your property. The charges for this are passed onto you at cost. Our website accommodates Tenant registration. As part of our “Leasing Fee”, we take photos and detailed notes to create the promotional profile to the market.
This initial inspection detail is for the “Final Inspection” at the end of the tenancy, to assist in maintaining property standards. The “Final Inspection Guide” and “Initial Inspection” documents are supplied for your information and kept on file for access on demand. We can also undertake a furniture inventory, if the property is furnished (at an extra cost). t enant s ele C tion We have a strict tenant selection process to provide all information requested on our extensive “Application Forms”, along with relevant supporting ID. We phone all referees supplied on the forms as well as past landlords and employers as well as the TICA data base (Australia’s largest tenancies data base). Tenants are considered if the information supplied reaches the standards we require and discussed with you for final approval. Approved Tenants will meet with their property manager to sign the agreement, and to understand the expectations required of them by the landlord. Homburg property manager’s strive to create successful working relationships with all tenants. r ent p ayments
o ngoing m anagement FeeA management fee is charged on all monies collected on your behalf. Management fees cover the day to day running of the property, tenant and landlord liaison, arranging maintenance, site visits, collecting and processing rental payments, rent arrears, etc. r outine i nspe C tions
s andra & p eter
“Integrity is doing the right thing even when no one is watching”
b ev & a lan d onna
Our property was managed by many different Property Managers over the years and we always had great service. We thank you for looking after our properties in such a professional manner.
That’s our guarantee and your peace of mind. t estimonials 15
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service
With Homburg of
you pay no more to benefit from experience and quality
Providing you two or Premium Orange Ribbon” Call Andrew today to discuss your individual needs to become a Homburg Landlord.
with
Your business ran our property since 1995. So what does that tell you? In all the time as far as I know we only had one problem tenant and your business handled that superbly. So we do not have one complaint. Your management team was very professional, curious and friendly.
service option packages “Comprehensive
We were very impressed with our association with Homburgs and would definitely use them in any Real Estate dealings in the Barossa.
After many years in banking & finance Donna returned in 2016 to property management.
R darren
P R o P e RT y Manage sara lo W ke & t amara Jenke M: 0439 080 374 o P e RT y Manage enny p eters & kylie bro W M: 0447 544 807
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With a background in National Customer Service underpinned by a Masters in Business Administration and Diploma of Property Services. Andrew has the business experience and knowledge from a broad service background and he is exceptionally experienced and passionate about achieving positive customer outcomes.
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T R us T Manage R b everly l inke
Penny completed Property Management course in 2015 and prides herself on knowledge of the Tenancy Act. A background in the hospitality industry equips Penny to work with people from diverse backgrounds to achieve outcomes. With strong organisational skill and high standards required to maintain your asset.
Sara journey as a Property Managers started with a genuine interest in Real Estate Market which developed into becoming a Landlord. Sara personal experience as a Landlord drives her understanding of needs to deliver positive results for Landlords whilst balancing those of Tenants.
Equipped with 20 years combined industry experience in Real Estate and Legal offices Beverly’s experience is underpinned with Licenced Conveyancer qualifications. Her attention to detail with strong client focus,integrity and strong communications give our Landlords piece of mind. o P e RT y Manage Carter & d M: 0419 373 442
Kylie worked in a number of industries in administrative roles before joining our team bringing with her a great cross section of skills.
o ur team P R
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Andrew operates with the highest of integrity and commitment to achieving customer outcomes.
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Unique from other agencies, Andrew is the full time Manager of the Property Management Team and also Commercial Leasing Manager.
Business owne R andre W b eadman M: 0407 505 727 Business owne R g uy d raper M: 0417 810 828
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Guy is a well know entity in the Barossa region having worked in the real estate industry for 20 years. guy is recognised for his honest and transparent approach through the process of achieving the best outcome for his clients. Guy actively oversees the Property Management portfolio and integrates this knowledge into sales, should the need arise.
Darren’s prior experience as a landlord has developed his interest in property and lead to him developing a career in property management. Darren strives to deliver exceptional service. His strengths include high attention to detail, clear concise communication skills and a practical approach to problem solving. Together with his admin assistant, Donna Thorpe, they provide a team approach to managing your property investment.
Strong administrative and communication attributes combined with care and diligence is the perfect combination of skills to assist Landlords.
Tamara has been employed at Homburgs as Property Administrator since 2010 previously working in the banking industry. Tamara’s key strength of attention to detail is unquestionable as is her organisation skills. Delivering high customer service levels from the years of experience.
You can be confident in Kylies ability to deliver efficient service to keep all the documentation inline protecting both you and your investment.
onna thorpe
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HOMBURG notes notes
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