VOL.26 NO. 5
H
O
M
E
THE MAGAZINE OF THE CANADIAN HOME BUILDERS’ ASSOCIATION
Heritage Window Restoration Tool Talk: Keeping Up With Technology Structures & Strategies to Maximize Income & Minimize Tax Builder Profile: John Meinen, Pinnacle Quality Homes Ontario: Preparing for Changing Demographics Customer Satisfaction: Online Reputation & Customer Reviews
Canada Post Contract #40065212
Building Hybrids
Visit us online at HomeBuilderCanada.com
September 2013
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Jason Welikoklad Executive Home Building Centre Red Deer, AB
HOME OWNERS HELP BUILD RELATIONSHIPS AND COMMUNITIES In more than 500 communities across Canada, independent Home Hardware Building Centre Owners build rewarding relationships with contractors like Cory Kaun of Larkaun Homes. He first started working with Jason Welikoklad of Executive Home Building Centre 10 years ago when he noticed all their signs at other contractors’ job sites. Their exceptional service, quality materials and over 35 years of experience have helped Cory build his business and win the 2013 Builder of the Year (Small Volume) award. Together, they’re also helping build their community through projects like the Kinsmen Club of Red Deer’s 2013 Dream Home Lottery Grand Prize. With massive buying power, job site deliveries, credit services, project packages and home and cottage plans, Home Owners like Jason are well-equipped to continue building successful relationships and thriving communities with builders like Cory.
contents
Columns
18
BUILDER PROFILE: John Meinen, Pinnacle Quality Homes
Economics 9 Building Science
12
Common Cents Construction
14
Community Development
16
Customer Satisfaction
28
Tool Talk
10
BUILDING SCIENCE: Fires in Multi-Suite Residential Buildings Fire researchers at NRC Construction have completed a six-year study that provides a better understanding of how fires develop and spread in multi-suite residential buildings of lightweight frame construction.
Departments 6
News
Association 8 33
CHBA Report
12
Renovation 34
COMMON CENTS CONSTRUCTION: Structures and Strategies to Maximize Income and Minimize Tax
Information 36 37
Industry News
Calendar 37 37
Advertisers Index
All Canadian businesses should take advantage of corporate structures and tax strategies that maximize income and minimize tax, but those in the construction industry can add a number of unique opportunities to the list.
Products 38
COVER
14
Paul Denys installing an interior storm window at Alexander Taché House. Photo by Gordon King, Gordon King Photography.
COMMUNITY DEVELOPMENT: Building Hybrids
Home BUILDER Magazine is published by Work-4 Projects Ltd. six times a year. Editorial/Advertising: 4819 St. Charles Boulevard, Pierrefonds, Quebec, Canada, H9H 3C7. Tel.: 514-620-2200, E-mail: homebuilder@work4.ca. Entire contents copyright September 2013 by Work-4 Projects Ltd. Reprints only by written permission. Opinions expressed are those of the authors or persons quoted and not necessarily those of the publisher or any other organization. The occasional appearance of photographs depicting safety violation does not represent an endorsement of the practice by the publisher or any other organization. Subscription rates in Canada: $30* a year, $50* for two years, $65* for three years. U.S. and foreign subscriptions payable in U.S. funds only. ISSN No. 0840-4348. Legal deposit — The National Library of Canada and Bibliothèque et Archives Nationales du Québec, 2007. Canada Post Permit #0295647. *Plus applicable taxes. GST/HST registration #R105741383 • Date of mailing: September 2013
NEXT ISSUE
Lafs Professional Photography
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The lines of housing hybrids keep expanding, from the well-used residential tower on top of a commercial ground floor, to shopping malls with libraries or universi ties, and to multi-storey parking structures with at-grade commercial uses.
16
CUSTOMER SATISFACTION: Online Reputation & Customer Reviews The online research conducted by today’s home buyers creates both tremendous opportunities and intimidating challenges for home builders.
Talk to John Meinen, the charismatic owner/president of Pinnacle Quality Homes in Stratford, Ont., and you immediately get the impression that this is one very handson guy.
22
MARKET REPORT: Ontario: Preparing for Changing Demographics Joe Vaccaro, C.O.O., Ontario Home Builders’ Association, discusses the opportunities and challenges facing Ontario’s residential housing industry.
24
HERITAGE WINDOW RESTORATION With clean up and $80 of weatherstripping and air sealing, a heritage window is surpassing the CSA air tightness standards for new vinyl windows in actual blower door testing. Jon Eakes talks to Paul Denys to find out how it’s done.
28
TOOL TALK: Keeping Up with Technology Do you know what’s changed in that tool you’re about to replace?
November / December Industry Leaders Speak / Technology & Trends
The News, The Facts The Stories...
A selection of the latest opinions and advice to our readers— direct from top builders and industry professionals. Integrating technology and communications into home design and decor, plus energy efficient trends, programs and solutions.
To book your premium ad space, homeBUILDERcanada.com call 514-620-2200 or e-mail sales@work4.ca
Home BUILDER September/October 2013
5
NEWS
Canadian Construction Growth Remains Strong WASHINGTON — Canadian construction activity remains strong
Large infrastructure projects are still driving the construction mar-
according to the initial RICS Canada Construction Market Survey with
ket, including the sanctioning of LNG and oil pipelines to the coast and
nearly all the sectors covered registering increases in activity during Q2.
through the US. This is predicted to significantly increase output and
Meanwhile, forward-looking indicators on workloads, employment, and
returns in the region. www.rics.org.
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profit margins suggest this positive trend will persist over the balance of this year and into 2014. Total workloads at the headline level increased during Q2 where an unweighted average of all of the sectors (in net balance terms) covered in the survey registered a positive reading, with 20 per cent more respondents experiencing increasing rather than decreasing workloads during the latest quarter.
BMO First-Time Home Buyer's Report: One-Third Expect Interest Rates to Remain the Same Over the Next Five Years TORONTO — According to BMO's First-Time Home Buyer's Report, one-third of first-time buyers (31 per cent) expect interest rates to stay
The survey indicates this positive trend is broad based across the
the same over the next five years.
industry’s sub-sectors, with all except one sector (public housing) indi-
However, these first-time buyers may need to reconsider their out-
cating activity growth. The strongest performing sub-sectors during Q2,
look. BMO Economics projects the Bank of Canada will raise its overnight
in terms of momentum, were public non-housing, private industrial and
lending rate in the second half of 2014.
private commercial.
“The Bank of Canada has made no changes to its policy bias,” said
Weakest performers (compared with the preceding quarter) were the
Doug Porter, Chief Economist, BMO Capital Markets. “With Canadians’
public and private house building sectors. The results show that respon-
debt-to-income ratio poised to stabilize in the months ahead and the
dents, on average, forecast over the next 12 months total workloads to
housing sector cooling, we continue to look for a rate hike during the
increase by 5.6 per cent, headcounts to increase by 3.3 per cent and profit
second half of 2014. Even so, other interest rates, such as longer-term
margins to widen by 2.5 percentage points.
mortgage rates, can rise well ahead of the Bank of Canada.” Frances Hinojosa, Mortgage Expert, BMO Bank of Montreal, noted
2nd Quarter Workloads
that the current projections indicate the cost of borrowing to own a home will gradually increase, and buyers should take note when planning their purchase. “It remains vital for Canadian— particularly homeowners—to be prepared for the inevitable rise in interest rates.” Those living in Ontario are the most likely (34 per cent) to expect interest rates to stay steady over the next five years, whereas those in the Prairies are the least likely (27 per cent).
RICS Canadian Construction Market Survey
The report also showed that, while the timing of the rise in rates may be different, Canadians are taking the right steps: 76 per cent plan to “stress-test” their mortgage against a higher interest rate to ensure they can afford their home over the long term. Ontarians are the most likely (80 per cent) to stress-test their mortgage, while Atlantic Canadians are the least likely (62 per cent).
CMHC Housing Report
Other key findings include: One-in-three (32 per cent) first-time buyers are unsure The Magazine of the Canadian Home Builders’ Association Vol. 26 No. 5 September/October 2013 Publisher A Nachmi W O R K - 4 P R O JArtzy E C T S LT D . P U B L I C AT I O N pub@work4.ca Contributors: Tim Bailey Dr. Alex Bwalya Jon Eakes Fanis Grammenos Bo Mocherniak Peter Norman Joe Vaccaro
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Production Manager Kelvin Chan production@ homebuildercanada.com Sales Coordinator Polly Ma coordinator@work4.ca Accounting Patricia Fleurent accounting@work4.ca Circulation Manager mail@work4.ca
Home BUILDER September/October 2013
Editor Judy Penz Sheluk editor@work4.ca Published by Work-4 Projects Ltd. Advertising/Editorial: 4819 St. Charles Blvd. Pierrefonds, Quebec Canada, H9H 3C7 Phone: 514-620-2200 www.homebuildercanada.com
how long they will live in their first house. Two-in-three (68 per cent) consider their first home to be only a “starter home.” Six-in-ten (63 per cent) have made cutbacks to their lifestyle to save for their first home, while one-in-four (27 per cent) expect their parents or other family members to help them pay for their first home.
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CMHC’s 3rd Quarter Housing Market Outlook Report now available for download at www. cmhc.ca.
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association
CHBA – Calgary Region Members Provide Flood Assistance CALGARY—Flood
waters
ravaged Calgary and Southern Alberta in June, leading to one of the most devastating floods in history. Twenty-six communities in Calgary were evacuated, affecting about 110,000
2013 Chba national sam awards
Calgarians and causing damage
CAll fOr ENTrIES
Premier, Alison Redford, esti-
throughout Alberta. Alberta’s mates repairs will cost in excess of $5 billion. CHBA
–
Calgary
Region
acted as command central for its members, many of whom stepped up before the rain even stopped. The Association was the liaison between the City and its needs, the members and their expertise, equipment and many, many volunteers, and the public and their need. Generous with their time, supplies and expertise, CHBA – Calgary members were there in the front lines pumping water, shovelling mud, hauling debris and donating equipment. Countless volunteer hours were spent helping the residents of the communities its members have spent
2012 Grand SaM award winner albi homes limited, Calgary, ab
their careers building. To date over 100 member companies have lent a helping hand during this difficult time and over $1.6 million was donated to various charities’ and organizations’ flood relief programs.
The CHBA National SAM Awards honour OUTSTANDING new homes, renovations, community development and marketing by CHBA members. Skill, vision and commitment to excellence mark SAM winners as ‘the best of the best’.
CHBA – Calgary is justly proud of its members and would like to thank the members and everyone who helped with the flood relief efforts, including the Calgary Police Service, The Calgary Fire Department, the City of Calgary, and all of the first responders who worked tirelessly to ensure the safety of the public. As rebuilding continues, CHBA – Calgary Region website (www. chbacalgary.com) continues to update members and the general public
Be part of the 2013 CHBA National SAM Awards presentation at the CHBA National conference in Whistler, BC next April. The Call for Entries for the 2013 awards has been issued. Visit our website at www.chba.ca/SAMS for complete information. The deadline for entries is November 8, 2013.
with a full list of donations made by the residential construction industry, updates on flood relief information, tips on hiring a reputable contractor, and more.
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BILD Races for Humanity Toronto GREATER TORONTO — Close to 600 builders, developers, sales and marketing professionals united recently to help the Building Industry and Land Development Association (BILD) raise more than $36,000 for Habitat for Humanity Toronto. BILD members have raised more than $570,000 for the charity since 2003, supporting the construction of 10 homes for 10 families. The funds were collected as part of the Association’s annual Race for Humanity, an award-winning scavenger hunt challenge for industry professionals, including a charity BBQ. “This wonderful partnership is just one example of the industry’s commitment to making the GTA a better place to live through volunteerism, philanthropy and sponsorship,” said BILD President and CEO Bryan Tuckey. “BILD would like to thank all the event sponsors, prize donors, volunteers and guests for all the fundraising support.”
8
Home BUILDER September/October 2013
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economics
Low and Steady Total Canada-wide housing starts increased by 6 per
An important consideration in gauging the health of
rate (SAAR) in the second quarter of 2013, according to
housing markets today is the degree to which Canadian
CMHC. Although the quarter saw a modest improvement
households are managing debt levels. Much attention
from a slow beginning of the year, housing starts year-
has been paid to the high level of household debt accu-
to-date remain some 17 per cent below levels recorded
mulated in the current low interest rate environment and
during the same period in 2012.
the risk this potentially could pose to household finances
Both single-family and apartment units supported the By Peter Norman
Annual sales have been remarkably stable over the past four years.
Debt Management
cent to reach 185,500 units seasonally adjusted at annual
when interest rates rise again.
second quarter increase in housing starts, with apart-
But households may be coming somewhat more
ment units taking the lead. By region, Saskatchewan and
“debt-conscious” and are adjusting their spending behav-
Alberta posted notable increases in total starts for the
iour accordingly, including saving more. Household debt
quarter, while starts softened in most of Atlantic Canada
(defined as consumer credit and mortgage liabilities, as
(other than Newfoundland).
a ratio of personal disposable income) reached a peak
Existing home sales in the first six months of 2013,
in 2012 but has slowly started to stabilize, now growing
at about 440,500 sales SAAR, are also modestly off their
in-line with income growth (See chart). Tighter mortgage
levels from the first half of last year (down about 7 per
rules, such as shorter amortization periods and more
cent) but the pattern appears to be shaping up to be remi-
stringent lending criteria, combined with higher home
niscent of the past few years—larger swings from quarter
prices have helped to slow mortgage debt accumulation.
to quarter, but mostly balancing out at strong levels for
Moreover, households are conscious of their debt
the year as a whole. Annual sales have been remarkably
levels, but not overly concerned. According to the Altus
stable over the past four years (averaging about 457,000
Group’s Spring 2013 FIRM Survey, homeowners with a
units per year), and this year’s performance will likely
mortgage are more concerned about their current level
come very much in line with this recent performance.
of total household debt than other survey respondents,
Despite an increase in the second quarter, 2013 Canada-wide total housing starts are expected to come in
however, a only a minority (about 1 in 10) showed strong concern.
at only about 182,000 units, well below 2012 levels,
The chart also shows an important reason why many
with Alberta still on-course to post the only increase.
Canadian homeowners, even with mortgages, remain
Housing starts are forecast to remain steady for the rest
confident in their financial situation. Despite relatively
of this year, before gradually improving in 2014. Single-
elevated debt levels over recent years, the debt service
family starts will drive growth as apartments moderate
ratio continues to fall and is well below its recent peak
for another year.
at the end of 2007.
Canada-wide total housing starts in 2013 are poised
A historically low debt service ratio means that there
to be well below 2012’s elevated numbers, but the pat-
is considerable room for interest rates to rise without
tern of slowing has most certainly come to an end. Both
widespread undue hardship on homeowners, however,
existing home sales and housing starts cooled consider-
even that remains a hypothetical, as the consensus
ably over the past year, in response to modestly slower
medium-term interest rate forecast remains favourable:
economic growth, as well as evolving conditions in
low and steady rates over the next few years.
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mortgage markets, especially the tighter lending criteria for insured mortgages. An important indicator of market health in recent quarters has been the performance of housing prices. While various media reports and shock commentators
Household Debt Has Leveled Off and Continues to Become More Manageable
continue to suggest that Canadian housing prices are in a bubble, the stability of price performance in recent years tells a very much different story. New housing prices are rising nationally at about 2 per cent annually, which is very modest, but still in positive territory. The variation from coast to coast is remarkably tight, ranging, in the Peter Norman is a member of the CHBA Economic Research Committee and is Chief Economist at Altus Group (formerly Clayton Research), the leading provider of independent real estate consulting and advisory services.
second quarter, from a high of 5.5 per cent year over year in Manitoba to a low of -0.9 per cent in B.C. Resale prices are similarly modest and uniform, averaging just 2.2 per cent nationally year over year, and ranging from dipping slightly into negative territory in Quebec and Atlantic Canada (except in Newfoundland and Labrador) to a high of 5.5 per cent in Saskatchewan.
Sources: Altus Group Economic Consulting based on Statistics Canada data
Home BUILDER September/October 2013
9
BUILDING SCIENCE
Fires in Multi-suite Residential Dwellings
By Dr. Alex Bwalya
Fire researchers at NRC Construction have completed
The one test incorporating a residential sprinkler
a six-year study that provides a better understanding of
system revealed a rapid extinguishment of the fire. The
how fires develop and spread in multi-suite residential
sprinkler activated within 50 seconds and the tempera-
buildings of lightweight frame construction. The results
tures did not exceed 120ºC. A fire starting in a oil-filled
showed that fire development and severity varies within
pot on the stove, in a layout simulating a main floor with a
a residential building owing to differences in fuel load
kitchen and living room, developed much more slowly (9
characteristics, ventilation and geometric dimensions of
minutes to flashover) than one where the fire originated
various living spaces within a dwelling.
in a sofa in the same main floor configuration (3 minutes
The project focused on fires that can occur in apart-
Another main conclusion was that primary bedrooms
secondary suites, and residential care facilities, as these
resulted in the most severe fire conditions since they
have a potentially greater impact on adjacent suites.
contained the greatest amount of combustible materials.
Researchers conducted 14 full-scale tests at the NRC
Researchers completed a detailed analysis of the
burn hall, investigating a variety of realistically furnished
results and identified features of the fires to form the basis
living rooms, bedrooms and kitchens in order to study
of a computation model. Designers and code authorities
the resulting fires. Eleven partners, including six major
can draw upon this huge volume of data to get a bet-
industry associations, supported the work.
ter understanding of the impact of the fires on various
The project was undertaken
The results provided quantitative information on
there is a lack of realistic simulated
combustible contents in residential dwellings, rates of
fire types, known as design fires,
fire growth and duration of the intense period of the
which are required in engineering-
fires. As well, commonly available calculation methods
increasingly used to solve fire-safety problems. A design fire is essentially a quantitative description of the characteristics of a fire, such as rate of release of heat energy, size of the
Primary bedrooms resulted in the most severe fire conditions.
fire and its rate of spread, yield of
for determining variables such as time to flashover,
products of combustion, and hot gas
maximum heat release rate supported by a given window
temperatures. They are based on fire
size, peak temperature and fire duration were evaluated
scenarios that replicate real fires.
against the test data and recommendations were provided where improvements were needed.
Flashover
Researchers will apply the results by working with flashover—a
industry and code authorities to provide guidance and
phenomenon that results in a fire
improved methods of calculating key fire properties,
becoming a conflagration—general-
such as temperature. This project shows how NRC exper-
ly occurred in less than five minutes.
tise and first-class research facilities, combined with
It occurred in as little as 140 seconds
the input of industry and government representatives,
in fires started with a strong flame in highly combustible
can produce authoritative outcomes based on realistic
furnishings, such as sofas and beds. At flashover, all
experiments.
During
Dr. Alex Bwalya is a Research Officer with National Research Council – Construction. He can be reached at Alex.Bwalya@nrccnrc.gc.ca.
aspects of a dwelling.
because for these types of buildings
based methods of analysis that are
Five minutes after fire ignition during the multisuite residential fire testing.
to flashover).
ments, semi-detached houses, duplexes, row houses,
testing,
of the exposed surfaces of combustible materials are
This project demonstrates the complexity of planning,
ignited owing to elevated room temperatures exceed-
constructing and carrying out realistic fire experiments in
ing a critical value of about 600ºC. Following flashover,
which so many critical parameters are at play. Research-
the potential for a fire to cause damage and fatalities in
ers began with a survey of combustible furnishings in
adjacent rooms and suites is greatly increased. Tempera-
the dwellings, followed by computer simulations to help
tures as high as 1100ºC to 1200ºC, occurring shortly after
design the experiments and understand the effect of
flashover and lasting for up to 30 minutes, were recorded.
various parameters.
These findings indicate the dangers arising from
A potential next phase of the project is being devel-
rapidly developing fires in buildings that are densely
oped to look at other types of buildings such as high-rise
populated, since occupants cannot survive beyond flash-
apartments, and to quantify the contribution of combus-
over. The fire endurance of assemblies at such elevated
tible structural fuel loads.
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temperatures (1200ºC) can be half the prescribed value that is based on lower temperature profiles prescribed in
This article originally appeared in Construction Innovation,
existing standard tests.
Volume 17, Number 4, December 2012.
10 Home BUILDER September/October 2013
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COMMON CENTS CONSTRUCTION
Structures and Strategies to Maximize Income and Minimize Tax
By Bo Mocherniak
All Canadian businesses should take advantage of
companies eventually see their income increase beyond
corporate structures and tax strategies that maximize
the small business deduction limit, the federal limit is
income and minimize tax, but those in the construction
$500,000 and most provinces also have a $500,000 small
industry can add a number of unique opportunities to
business limit. When this happens, there is planning that
the list. If you’re a growing company, then now might
can be done to create corporate structures that can allow
be the time to start exploring some of the strategies that
for multiple small business deductions. As a bonus, some
companies can use to reduce taxes and preserve wealth.
of these will also help creditor-proof company assets
Joint ventures Joint ventures (JV) are often used for real estate construction projects. Managed effectively, they pool resources and talents to achieve more than each par-
Asset re-classification to maximize capital cost allowances (CCA) How you classify costs and assets can impact how
to more financial capital, shared risk, access to new
you’re taxed. If you have significant capital asset addi-
markets, more equipment, new suppliers, and increased
tions, consider how you’re acquisitions are grouped into
buying power.
the various Capital Cost Allowance (CCA) classes. For
success, be sure you have a clearly articulated business strategy. Be honest about your strengths and weaknesses, and make sure the other joint venturers share a similar strategy and commitment to collaboration.
Partnerships Partnerships are another great
example, a building might be broken down into several classes with various CCA write-off rates: Class 1 (building: 4%), Class 6 (fence, shed: 10%), Class 8 (furniture and certain equipment: 20%), Class 10 (generator: 10%), Class 17 (paving: 8%). Certain equipment can also be re-classified for maximum tax savings. Earth moving equipment, contractor’s move-
way to combine the resources of
able equipment and Manufactur-
two or more separate parties, while
ing and Processing equipment can
at the same time allowing each part-
all be considered for Capital Asset
ner the flexibility to plan for the taxa-
Review. You might also want to look
tion of their ownership portion. For example, it’s normal to see business losses generated in the initial years of operations. Rather than having the losses trapped within a corporation with multiple shareholders, losses
With over 30 years experience with audit, acquisitions, divestitures and valuations, Bo Mocherniak, CA, CBV, provides services to both public and private companies in Canada and the United States. Bo is National Sector Leader for the Real Estate and Construction Group of Grant Thornton Canada, a member of the Grant Thornton International Real Estate Sector Group and past Chair of Grant Thornton LLP. He can be reached at bo.mocherniak@ca.gt.com.
members.
ticipant could do on their own. Benefits include access
In order to give your joint venture the best chance of
How you classify costs and assets can impact how you’re taxed.
and can introduce income-splitting with other family
at how your vehicles are classified. For example, a pickup truck used in operations might qualify for CCA on the full cost base, whereas an extended cab truck used by an executive might be subject to limitations.
within a partnership can be allocated out to the corporate
In a slightly more complicated example, we tell cli-
partners. Then, based on their proportionate ownership,
ents who are constructing a new building (or making
they can use their share of the loss from the partnership
additions to existing buildings) to consider corporate
to offset existing gains in their own corporation. With
structures that allow many of the additions to the build-
the right planning, these losses can also be transferred
ing to be treated as leasehold improvements (Class 13).
elsewhere within a multi-corporate structure.
This plan caries a bit more risk, but essentially involves
Another distinct advantage of a partnership is the
the formation of two companies: one that owns the land
ability to defer tax upon selling (or rolling) land inventory
and builds the shell of the building, and another that
into the partnership. By rolling the land into a partner-
carries on the business operations and incurs leasehold
ship, they can defer tax on the inherent gain that would
improvements to the building. The operations side of the
otherwise have to be realized if the land inventory was
business can then write off leaseholds over an acceler-
transferred into a corporation. When completing such
ated period of time, generating tax savings.
transactions, it’s important to always consider deed transfer tax.
Multiplying the small business deduction (SBD) The small business deduction is an incentive to help companies grow. When it works, successful construction
12 Home BUILDER September/October 2013
These are just a few of the ways you can take advantage of opportunities to reduce taxes. Some of these can get a bit complicated, and you definitely want to make sure they’re done right. Talk to your accountant to see if any of these strategies might work for you.
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© 2013 CertainTeed Gypsum Canada, Inc.
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Community Development
Building Hybrids Our house types lexicon includes standard, familiar
ta, income and life stages, from the young family to the
species such as single detached, semi-detached, town-
retired couple. One more successfully tested hybrid on
houses, walk-ups and apartments. Each of these carries
the repertoire.
a set of images, an identity, and with it, deeply rooted
The lines of housing hybrids keep expanding, from
feelings. “House,” for example, spontaneously evokes
the well-used residential tower on top of a commercial
privacy, independence, tranquility, a garden, and, fre-
ground floor, to shopping malls with libraries or universi-
quently, a happy family and wealth.
ties, and to multi-storey parking structures with at-grade
These stereotypic associations often misjudge speBy Fanis Grammenos
cific samples of homes and places; a “house” can range
But a major fusion has been happening recently
is true for other types. Some past “townhouses,” for
in housing types both in function and in appearance.
example, were homes to prosper-
An extension of the reconfigured
ous citizens and were so exqui-
townhouse is its fusion with the
site that they are now coveted
conventional, and usually plain,
masterpieces of domestic design.
three-and-a-half storey walk-up.
Prominent public figures raised
Walk-ups occupy the top rung of
families in spacious and well-
layout and construction efficiency
appointed “apartments” at the
and, with it, the claim to afford-
Today, select downtown condominiums provide space, ameni-
A hybrid street network: roads fused with landscaped pedestrian paths.
ties and finishes that only few houses can boast about. Yet there is some basis to the typical reaction and
ability. With these two advantages entrenched, the new hybrid blends the merits of the townhouse and
opens up new opportunities for neighbourhood site layout.
rushed judgement by established residents when they
This fusion gives every unit a front door, as in a town-
object to certain “types” in their community. Commonly,
house, and to the units at grade a front patio. The addition
each type of accommodation has been segmented by
of balconies on the upper floors, judiciously placed, gives
district, price range, amenities and, inevitably, by income
the assembly the look of a grand villa with a portico.
or lifestyle groups. Walk-ups, for example, usually have
Finally and crucially the new form acquires urban civility
no common open space or, when they do, it is a leftover,
by putting the cars under the building.
uninviting, unattended area that detracts, rather than
You might call it a triple fusion except that this new
bolsters, overall desirability. Similarly, townhouses are
building allows for a fourth: fusing roads with exclusive
often too narrow for a driveway and a proper entrance,
pedestrian streets. Gone is the asphalt with sidewalk cuts
leaving no space to grow a welcoming tree. These draw-
for access to each townhouse garage. In its place, there is
backs sustain a stained image but are not inevitable; they
a pedestrian bricked path, fully landscaped, free of risk,
can be overcome with ingenuity and innovation.
noise and car fumes.
Functional, Fashionable Fusion
house backyards; they are reborn as a sizeable neigh-
Gone also are the miniscule, almost unusable town-
Breaking the mould and demolishing stereotypes
bourhood park landscaped to accommodate play, rest,
burns creative builders’ candles. Innovators search for
contemplation and casual socializing: a breath of com-
adaptations, combinations and fusions. The typical nar-
munity.
row-front townhouse mould, for example, has been
The new hybrids in building and neighbourhood lay-
broken in at least two ways: by moving the car to the back
out are showing the way to safe, enjoyable and satisfac-
in a laneway or by making the lot wider and shallower;
tory living: a living that also has a lighter carbon footprint:
both increase curb appeal and make economic sense.
the most frequent and pleasant way to move around in
The next adaptation of the townhouse type includes
Fanis Grammenos heads Urban Pattern Associates, a planning consultancy, following a 20-year research career at CMHC. He can be reached at fanis. grammenos@gmail.com and his work viewed at: http://blog. fusedgrid.ca.
ity, street vitality and customer appeal.
from a simple abode to an elaborate estate. The same
city centre close to their offices.
The lines of housing hybrids keep expanding.
commercial uses. All these blends increase project viabil-
such neighbourhoods will be on foot; conveniences will
a fusion and a transformation. It
emerge a short walk away. And
blends one-storey units with two
with parents and kids reappearing
or three-storey units in groups of
in the exclusive pedestrian paths,
six to eight and sheds the end-
the familiar image of a car-packed
less repetition of identical units
street will fade into memory. Blending
in a military row. Each group is
of individuals from different stra-
14 Home BUILDER September/October 2013
build-
streets with common roads, opens
of a unique, large Manor House. This fusion attracts a wider range
traditional
ing types, and fusing pedestrian
crafted to give the appearance A hybrid building: a fusion of the townhouse and walk-up forms.
the hybrid way to efficient and rewarding neighbourhoods.
C
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Customer satisfaction
Online Reputation & Customer Reviews According to a 2012 study by the National Association
Leading companies embrace online reviews and
net for their home search. This is clear evidence that
social media conversations as opportunities to dem-
home builders need to thoroughly understand today’s
onstrate core values, as well as an important resource
ROBO shoppers—consumers that research online and
to gather critical business intelligence information.
buy offline.
Quite often even a 5-star review will include a valuable
The online research conducted by today’s home buyBy Tim Bailey
ers creates both tremendous opportunities and intimidating challenges for home builders. Leading builders recognize how critical it is to manage and market a
improvement.
Turn the Negative into Positive It is dangerous for home builders to ignore the impact
ers and advance them towards the offline portion of the
of negative online reviews or negative social media
customer experience.
sentiment. It seems reasonable to think that engaging a negative customer might only intensify the online rant, however, allowing that negativity to stand alone and
Online customer reviews are here to stay and increas-
unanswered can prove much more harmful. According
ing every day through sites such as Yelp, Google+, Ripoff
to research conducted by Cone Communications, “four-
Report, Gripe, and others. It has become as simple as
out-of-five consumers have changed their minds about
typing a company name and city into a Google search to
purchasing a recommended product or service based
read or write reviews on that company, right below the
solely on negative information they found online.”
Google Map that appears. Online customer reviews and
Consumers understand that some online reviews may
ratings have become an important part of consumerism
be a customer overreaction; a fake or planted review; or
and shoppers actively seek this information in the deci-
even the work of Internet trolls. Experts have found, how-
sion making process. There is nowhere left to hide and
ever, that about two-thirds of online reviews are genuine
companies need to employ proactive systems
and the power of reviews to dissuade a prospect should
to measure and monitor the customer experi-
never be trivialized. It is seldom beneficial to engage a
ence and focus intensely on creating customer
troll or to chase an enraged customer in a comment-by-
advocates that will share the positive news.
comment battle about their negative review; however,
Consumers Trust Online Reviews A company may spend considerable resources on search engine optimization, social media marketing, pay-per-click
there are prudent strategies to consider when a negative review needs to be addressed.
Dealing with Negative Customer Sentiment Online
AdWords, traditional media advertising
Diligent online monitoring is essential for any suc-
and more. All of that may be for noth-
cessful brand and when occasional negative customer
ing if that same company is showing
sentiment appears online, there are steps that can help
up online with bad reviews. Online
to reduce the impact:
consumer reviews are now the sec-
Don’t delay: Be timely to address the issue
ond most trusted source of brand information, with the most trusted source being recommendations from friends and family. According to the Nielsen Global Trust in Advertising Survey conducted in 2011, 70 per cent of consumers trust online reviews. For companies that have an excellent reputation, it is vital to ensure that the online world is seeing that glowing reputation. For companies Tim Bailey is Division President of Avid Ratings Canada, a leading provider of customer loyalty research and consulting to the home building industry. Through the Avid system, industry-leading clients improve referrals, reduce warranty costs, and strengthen their brand. He can be reached at tim.bailey@ avidratings.ca.
tip from the customer’s perspective to drive business
first-rate reputation online to engage prospective buy-
Transparency is Unavoidable
70% of consumers trust online reviews.
occasional bad review with 8 to 10 good reviews.
of Realtors, 90 per cent of home buyers use the Inter-
that are struggling to earn a first-class reputation, the transparency of today’s wired-world must be a grave
Treat the disease: Look for and resolve the underlying issue Rally ambassadors: Have advocate customers post positive reviews Use a post-back system: Post a link to reviews from other customers Be transparent: Post the resolution attempts that have been offered
concern.
Embrace, Engage and Succeed
The Good News
home builders that have built a reputation for quality,
Today’s wired-world provides a powerful tool for
Thankfully, there is some good news when it comes
service and an exceptional customer experience. The
to online reviews. The majority of online reviews posted
fear of having to manage the occasional online blem-
by consumers are positive reviews. Yelp has reported that
ish should never overshadow the benefit of promoting
67 per cent of its users give businesses 4 or 5 stars out
brand excellence online to engage today’s ROBO home
of a possible 5 stars. It is also possible to battle back the
buyers.
16 Home BUILDER September/October 2013
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builderprofile
John Meinen, Pinnacle Quality Homes By Judy Penz Sheluk
John Meinen (R) talking to project manager, Jeff Cunningham.
Talk to John Meinen, the charismatic owner/president of Pinnacle Quality Homes in Stratford, Ont., and you immediately get the impression that this is one very hands-on guy. Not for him, sitting around in an office
first crack at developing. We had to tear down the school, extend the street and reconstruct other nearby streets; in all we built 38 units (19 semi-detached). At the same time, we commit-
taking care of endless paperwork (a job his wife, Arlene, has been handling
ted to 75 lots in the Jenn/Ann subdivision in the
impeccably well for the past 30 years). Instead,
Homes. “I thought to myself, ‘you know what,
tom singles. We were in a good economy then.”
you’re more likely to find John on a job site,
you’re not getting younger and it’s time to
The Jenn/Ann property turned out to be
whether he’s up on a roof or down on the
try a different direction.’ I decided to test the
a seven-year project. “The timing was good
ground. I managed to track him in his truck
waters by purchasing four lots, and got them
for Pinnacle; by the time we had slowdown in
while he was “catching up on calls.”
up and sold pretty quickly. It was time to go
2008, we were 90 per cent sold. We did have a
out on a limb.”
couple of slow years in 2010 and 2011. It was a
John’s passion for the business—and entre-
southwest side of Stratford, which were all cus-
preneurial enterprise—began early. “I moved
That limb involved buying 10 semi-detached
great break, if I’m to be honest; we were going
from Stratford to Toronto at age 17 and got my
subdivision lots (20 homes) within a planned
full out for years. But we’d had many solid years
start in construction, mostly framing,” said Meinen. “By age 18, I had my own company, general construction with an emphasis on framing.” The city lights dimmed quickly. Meinen moved back to Stratford at 22, got married and started farming, following in his family’s footsteps. The couple decided
“We’ve had most of the same subtrades since the beginning; trade loyalty is key.”
to sell the farm after just two years, and
and were strong financially; we’re very strategic on land acquisition.”
Quality & Loyalty John credits the company’s success with his core business philosophies. “We like to build good quality homes and our focus is on Energy Star for New Homes (ESNH) homes; we pride ourselves on
John started his framing company, Meinen
community. Pinnacle built and sold out within
building a quality product—the goal is to
Construction, shortly thereafter. (Meinen Con-
a year and a half.
always exceed Energy Star standards.”
struction still exists as a general contractor,
“That gave us confidence, so in 2002 we
Nonetheless, John admits that even the
specializing in additions, renovations, and
bought 35 singles within an existing subdivi-
best builders with the best-built houses have
commercial building.)
sion,” said Meinen. “It went so well that even
“issues,” noting that, “Going back to the cus-
before we were done, we bought the Juliette
tomer and resolving those issues is essential.”
Pinnacle Power In 1999, John launched Pinnacle Quality
18 Home BUILDER September/October 2013
School in Stratford at an auction, a 40,000 sq. ft. property on about five acres. It was Pinnacle’s
Loyalty and “treating people right” is also right up there on John’s “must” list. “We’ve had 420
Lafs Professional Photography
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builderprofile
from the organization they’ve
the beginning; trade loyalty is
paid money to; need to know
key. They work well together and
that the organization is work-
all of them understand Energy
ing for them. It’s important to
Lafs Professional Photography
184 most of same subtrades since
Star. Last, but not least, our initiative is to pay our suppliers and trades in a timely fashion. To me, treating people right is just sound business.”
The Meinen Magic John joined the Stratford &
tell members, every month, what you’re doing and what you’ve accomplished. And I tell everyone: ‘Don’t just be a member: get involved, join a committee.’ The CHBA, the local and provincial associations, they fight the hard fights with governments and
Area Home Builders’ Association
Association of the Year.
bureaucracies at all levels. You
(SABA) in 1998 under Meinen Construction,
The next four years saw a decline of mem-
have to help pay the freight to get us there.”
although he admits that, “Originally I didn’t
bership in the SABA, despite the best efforts of
Currently, John is the 2013/14 First Second
see the value in it.” All that changed when he
serving presidents and boards of directors. In
VicePresident of OHBA, and recently spear-
stepped onto the Board of Directors in 2000.
2009, John volunteered to take the helm again,
headed the drive to organize Goderich and
“Being on the Board really gave me an oppor-
and served for two years. The association soon
area as the Bluewater Home Builders’ local,
tunity to see and learn about municipal issues.”
regained the members it lost, remaining the
now officially up to 40 members.
In 2005, John became president of SABA,
largest membership per capita in Ontario. The
What’s next for John Meinen? “I’m in the
growing the membership and raising money
OHBA subsequently awarded Meinen Member
midst of talks for more land acquisition, but I’m
for the United Way and SABA in a project
of the Year, as well as Rooftopper of the Year.
exploring my options with caution. I like where
called “United We Build.” The same year, the
Many refer to this as “Meinen Magic,” but
I am right now. It takes a lot of years to get to
SABA garnered the honour of the Ontario
John says it’s really all about leadership and
where you are, and only one or two to get you
Home Builders’ Association’s (OHBA) Local
hard work. “People expect to get leadership
to where you were.”
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Market report
Ontario Preparing for changing demographics
communities. OHBA will continue to work with the provincial government to ensure that together we are creating healthy solutions for housing affordability and fairness among new and perspective home buyers throughout the province.
Endangered Species Act nity, choice and affordability for Ontario citi-
OHBA has a long history of advocacy with
zens. The new home, renovation and develop-
respect to the Endangered Species Act (ESA)
ment industry continues to play a key role in
and supports a balanced approach to the envi-
ensuring the prosperity of Ontario. Our indus-
ronmental, social and economic goals of the
try has contributed over $40 billion to the pro-
province to ensure a high quality of life and
vincial economy, employs upward of 322,000
prosperity for Ontario citizens. OHBA was
individuals and contributes over $17 billion
successful in ensuring the province imple-
to communities across Ontario every year.
mented appropriate transition measures for
Housing Affordability Late this summer the provincial govern-
By Joe Vaccaro, C.O.O., Ontario Home Builders’ Association
Ontario Market Overview
ment announced that it intends to launch consultations on Ontario’s land-use planning
new endangered or threatened species listings that respect previous approvals and land designations.
Other Association Advocacy Issues
system (the Planning Act) and growth-related
OHBA continues to be active in its advocacy
infrastructure financing (Development Charg-
work representing our members to municipal,
es Act - DCA). OHBA will be taking this oppor-
provincial and federal governments on a wide
After enjoying a very healthy year in 2012
tunity to present affordability and fairness as
range of issues that impact the industry, includ-
with 76,742 starts in Ontario, this year we are
the cornerstone of Ontario’s planning system.
ing: the Ontario College of Trades, the Under-
experiencing a return to historic averages in housing starts and anticipate about a 20 per cent reduction in starts. Canada Mortgage and Housing Corporation (CMHC) is forecasting 58,600 starts across the province in 2013 with a slight rise to starts 59,400 in 2014. In terms of
Our industry has contributed over $40 billion to the provincial economy.
housing type, we expect single family starts to
ground Economy, Ontario’s Building Code, the Condominium Act and the Implementation of the Growth Plan. OHBA strongly believes that direct engagement with Members of Provincial Parliament at both Queen’s Park and through our network of 30 local associations in their constituencies is critical in our efforts to advo-
stabilize over the next two years as economic
We are seeing new neighbours being forced
cate, inform and educate decision makers on
conditions and employment opportunities
to finance massive infrastructure and urban
public policy impacting housing. OHBA looks
improve in some Ontario communities.
renewal across Ontario. The DCA should be
forward to its continued relationship with the
renamed the “New Neighbour Tax.”
CHBA as well as with other provincial associa-
While intensification continues to be the name of the game in most urban centres in
We choose to see the opening up of both
tions in order to further our efforts of support-
Ontario, we have seen a fairly sudden drop off
Acts as an opportunity to have a fact-based
ing housing affordability, growth and choice
in condominium starts in the Greater Toronto
discussion about how Ontario’s lengthy and
throughout the country.
Area. In fact multiple housing starts are down
complex public planning system is challenging
by 30 per cent this year over last and we expect
housing affordability and adding to the costs of
that to continue into 2014. Federal Finance
new communities for Ontarians. For a num-
Minister Jim Flaherty made changes to the
ber of years, OHBA has expressed concerns
mortgage rules designed to create a soft land-
that increasing government imposed charges
ing for the GTA condo market. However, on
are driving up the cost of housing, negatively
the bright side for consumers, prices for in this
impacting the ability for Ontarians to purchase
sector are stable so while starts have dropped
appropriate housing to suit their needs and
homeowners can feel confident about their
limiting opportunities for economic growth,
investment. In addition, Ontario expects con-
while reducing our competitiveness with other
tinued positive immigration numbers, primar-
jurisdictions. OHBA welcomes the opportu-
ily from out of country, which bodes well for
nity to engage in a meaningful and detailed
housing starts down the road.
conversation on the impact of development
As we prepare for changing demographics,
charges, parkland dedication fees, section 37
OHBA continues to work to improve opportu-
agreements and voluntary charges on new
22 Home BUILDER September/October 2013
(000s)
source: cmhc
Ontario Starts
C
*The point estimate for provincial total housing starts is 58,600 for 2013 and 59,400 for 2014. Economic uncertainty is reflected by the current range of forecasts which varies from 57,000-60,200 units for 2013 and 53,200-65,600 for 2014.
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report
ers makes both paint and age old putty a simple, easy and eco-friendly removal task. Cost effective studies are showing restored heritage windows as outlasting two sets of vinyl windows and costing far less.
By Jon Eakes
statement: “Find me a modern window system that will still perform after 100 years.”
Understanding the Science Understanding that air sealing is more important than insulation allows for mainGordon King, Gordon King Photography.
Heritage Window Restoration
After a few years of actually making it happen, Paul Denys sums it all up with the simple
taining rather than replacing the cable hung counterweights. In the 1980s the very first thing we did in a restoration job was to pull out
The restoration secret is steam. the counterweights and fill the hollow space with insulation. Then we had to router spring
Most of us who have worked in older neighbourhoods have at one time
slots into the sides of the glass frames, which
or another thought about or dabbled in restoring old building components
required having a variety of sizes and lengths
rather than ripping out and installing new product. Generally we only did
of spiral springs on hand. Complete air sealing of the counterweight
it when we had to: such as a small repair that had to match the rest, or a
cavity and cord entry is easy to do once you
client who was willing to pay for the heritage look.
understand its importance. Leaving this wood
Paul Denys from Denys Builds Designs Renovations in Ottawa has discovered a number of developments that have changed
Winter storm windows can now be made with a hard coat Low-E coating.
framed empty space air sealed, although uninsulated, barely reduces the overall window performance. Quality weatherstripping that
Heritage replacement hardware is more
fits the needs of wooden double hung slid-
the whole question:
available today and now includes such ele-
ers does exist and is easy to install: PolyFlex
With clean up and $80 of weatherstrip-
ments as airtight counter balance cord pul-
V-Strips plus stainless steel or Monel staples.
ping and air sealing, a heritage window is surpassing the CSA air tightness standards for new vinyl windows in actual blower door testing.
24 Home BUILDER September/October 2013
ley seals. Double hung chain pulley windows are being manufactured once again. The use of steam and hollow core scrap-
Many double hung heritage windows are already two deep; you can add a Low-E storm window over the top and the triple-glazed window with good glass spacing starts to measure 426
report
Getting Down to Business
I have cracked old glass by trying to use
the rock hard putty gone” without shatter-
old glass putty and glazing points. Denys uses
ing the glass. The restoration secret is steam.
acrylic latex caulking to bed the glass and that
Steam at about 200°F loosens the paint and
is sticky enough to hold it in place without glaz-
penetrates the putty, turning that impossible
ing points at all: no more stress points on that
hard stuff into mush. You can actually just use
old glass. Then he bothers to use Eco-Solve
a commercial laundry steam machine directly
AquaGlaze putty—which stays slightly flex-
on the window, or put the window into a steam
ible—to finish off the glass installation.
box. Stainless steel steam boxes are available, but Gordon King, Gordon King Photography.
Styrofoam,
Paul Denys
ProScraper from www.hotvac.com.
Now we need to get that “old paint off and
aluminium
duct tape and a laundry steam machine work just as well—with a meat ther-
“Find me a modern window system that will still perform after 100 years.” Paul Denys
mometer to monitor what is going on inside the box! One to 3 hours under
You can see Paul Denys work at www.
steam and it is all ready to come off. Denys
denys.ca, and he is generous with links to his
recommends the Jiffy Steamer J-4000 Pro-Line
resources. He really is on a mission to show
commercial Garment Steamer for about $400.
that heritage restorations can be cost effective
And scraping just got easy by using a hollow
for your clients AND profitable, all while set-
vacuum scraper created for boat hulls: the
ting your company apart from the others.
C
244 up to the best of modern windows. Many years ago I had a chart that I used when I delivered window installation courses that indicated that 5/8” spacing between glass was optimal—less than that and conduction allowed heat across from one glazing to the other—more than that and convection currents carried the heat across. I found 1/2” spacing and on the other side, ironically, it was discovered that 3-1/2” spacing was just as good as 1/2”. More than 3-1/2” and efficiency went way down. Because of the use of full-sized 2x4s in old construction, heritage windows commonly have about 3-1/2” between glazings—right up there with modern technology! There is no argon gas in a restored heritage window system, but there are no reductions in R-value with time either.
26 Home BUILDER September/October 2013
Before
After
Gordon King, Gordon King Photography.
was almost as good and cheaper than 5/8”,
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TOOLTalk
Keeping Up With Technology Do you know what’s changed in that tool you’re about to replace? Keeping up with what’s new and improved should be more than just buying into the advertising hyperbole. Understanding what’s changed, why it matters, and how it will make a difference to you, is really what it’s all about. This month, we pay special attention to the “what-why-how.” Enjoy!
Caulking That Stays Warm
stripping the hex fasteners. Traditional hex
I hate to break the news, but cold weather is
drivers matched the shape of the drivers to the
on the way. Fortunately, Canadian Industrial
shape of the fasteners. Lobular means that the
Distributors is going to ease the transition for
fastener is still flat but the socket is curved. So
you. They have brought an insulated 50-watt
how does a less perfect fit do a more perfect
heated caulking and tape pouch to Canada. It
job?
will keep your building materials at 26°C even
More To Confuse You About Batteries We all look for longer and longer runtime
With a perfect
in new batteries, but those who pay the bills
when it is -25°C outside. The heating element
match between sock-
are also looking at “recharge-life.” Excessive
is in the middle of the insulated pouch, sending
et and fastener, most of the
heat can reduce the life of any battery so many
heat to caulking tubes on both sides.
pressure is on the corners of the fas-
batteries are designed to shut down or delay
tener. The excess space in the Lobular corners
charging when things get too hot.
allow for paint or plat-
Junior caulk warmer
The Junior holds about six sealant cartridges and has a belt attachment, while the
The new Bosch 18-volt
ing build-up on the hex
batteries address this
corners avoiding jam-
issue with proprietary
ming— but more impor-
CoolPack technology.
tantly the driving pres-
That red heat sin-like
sure is just off centre of
fin on the outside of the
the flat of the fastener
battery extends inward
but not yet stressing the
and wraps around each cell
corners. There is a lot
to extract heat from within. With its unique
of meat where the curve
conductive properties and rib design, Bosch is
meets the flat. This means no stripped fasten-
the only battery manufacturer to integrate this
ers despite the impact action. www.irwin.com.
particular technology. www.boschtools.com.
Vibration On One End, But Not the Other
When High Tech Goes Square Dancing
standard size can hold 12 standard caulk tubes
A demolition hammer is not a tool you are
It looks like the engineers at Milwaukee
and has a shoulder strap. When you are not
going to buy every day—but if it has been a
finally stumbled over one too many charger
actually using it, you can plug it into the wall or
while since you have replaced yours, then you
cords, like the rest of us. So they decided to
into a cigarette lighter power inverter.
should take note that the technical evolution
build a six-pack charger. But a lot of juice is
They also have warmer jackets for paint
in this tool is centering around reducing vibra-
not always available so they taught this thing to
cans, 2- and 5-gallon pails, cylinders and
tion back to the operator while delivering even
charge one battery at a time in sequence—and
drums. Available at Contractor Supply in Can-
more impact energy to the job. The new Bosch
use lights to tell you which one you can take
ada or on the web at www.CaulkWarmer.com.
BH277OVCD Brute Turbo breaker hammer is a
to get back to work. With six batteries ahead
good example of these improvements. Tests
of you, something will be charged before you
show it delivers 23 per cent more impact to the
come back to the dance. It has integrated hang
Irwin has finally given us a graphic show-
target, while operators report less user fatigue.
holes for vertical mounting, and a pass through
ing how the lobular design of their hex drivers
That translates to a job done faster. www.
plug to conserve outlet space. The new unit will
can use the power of impact wrenches without
boschtools.com.
charge M18 compact batteries in 30 minutes
When The Curve Meets The Flat
28 Home BUILDER September/October 2013
430
24� Euro-Style Collection
GE Wall oven
GE Electric Cooktop
Bake, broil and make a fashion statement. Dual racks and convection capability make this a fully-integrated compact oven.
Seamless style and function. Features four burners and electronic controls, invisible until you need them.
GE Bottom Mount Refrigerator
GE Range Hood
GE Dishwasher
Slim with the largest capacity in its class. 11.5 cu. ft. of storage space without any compromise.
Italian design complements the modern kitchen. With 600CFM this is the most powerful range in the compact market.
Upscale appeal. A panel-ready design allows for a custom appearance.
For more information & products visit gebuilder.ca contact us at ccommercial@mabe.ca or 1-800-361-2500
A perfect fit.
TOOLTalk
and extended
ium Ion platform for its new series of profes-
working. It works with about
capacity
(XC)
sional tools. (20v Max actually means 20 volts
all light bulbs: LED, CFL, INC,
batteries in 60
under no power but 18 volts in action.) Keep
Magnetic Low Voltage, Elec-
minutes. www.
your eye out for a whole range of new cord-
tronic Low Voltage and Fluo-
milwaukeetool.
less “out of the shop” tools from Porter-Cable.
rescent. There is no problem
www.portercable.com.
for the dimmer if you mix bulbs
com.
“Star Wars” Keeps Coming Back, And So Does Porter-Cable
in a multi-bulb fixture, but it
And Finally An Intelligent Light Dimmer
will probably be difficult to get even levels of dimming. It
For those of you who are diehard Porter-
I’ve wanted to write about this for some
states “Permanently installed
Cable shop tool fans, you will be glad to see
time but kept running out of space. Lights are
fixtures only” because if you
them moving out of the shop with new tools like
more and more complex and many do not
power an outlet you could do
their PCCK640LB Lithium Ion impact driver.
function well with dimmers. Some require a
some real damage to a sound
Porter-Cable, like its sister company
kick-start to turn on, then can be dimmed,
system. So although it is universal, stick to light
DeWalt, has moved to a sleek 20v MAX Lith-
while others must not be dimmed too low or
bulbs and stick to one kind in any given fixture.
they will kick out. So Cooper Wiring Devices
www.CooperWiringDevices.com.
has finally made the AL series of dimmers that work with all kinds of lights and include a preset feature to return lights to a previously desired setting. The switch you see here has two adjustment wheels you can see on the side. One wheel sets a kick-start level to get fluorescents to start properly, while the other wheel sets the minimum dimming setting to keep everything
Montreal-based TV broadcaster, author, home renovation and tool expert Jon Eakes provides a tool feature in each edition of Home BUILDER. www.JonEakes.com
CHBA National Awards Across the country, committed industry volunteers are driving our Association forward. The CHBA’s National Awards Program recognizes members who are making things happen through their outstanding service and accomplishments. The CHBA National Awards also recognize the accomplishments of provincial and local HBAs that deliver real value through services to 2012 National Award winners
Recognizing Commitment & Celebrating Excellence
members. Contact your local Home Builders’ Association or visit the Members’ area of www.chba.ca for information. The deadline for entries is
Canadian Home Builders’ Association
Join the celebration of excellence at the Awards Ceremony at the 2014 CHBA National Conference in Whistler, B.C.
30 Home BUILDER September/October 2013
December 31, 2013.
Our Survey Confirms It! Home BUILDER Magazine delivers results like no other magazine in the residential construction industry: C Over 100,000 readers eagerly read every issue in search for advice and contacts C 100% of renovators and contractors found new information or products C 86% of all builders found new information or products C Renovators, contractors and builders all refer to web links, find new suppliers and purchase products as a direct result of Home BUILDER; more than 80% took two or more such actions
Home BUILDER Magazine: Readers, Referrals, Results. For more information on Readership Survey, please contact the publisher of Home Builder Magazine.
More advertising from major manufacturers and suppliers than any Canadian magazine in the business.
Canadian Home Builders’ Association
514-620-2200 • sales@work4.ca • HomeBuilderCanada.com
CHBAreport
A Busy—and Productive—Summer
Deep Shergill President, CHBA
Action to improve affordability is particularly critical for younger Canadians who are increasingly being lockedout of housing markets.
While Association members have been hard at work
am satisfied that the CHBA is making solid progress on
in their businesses over the summer months, the CHBA
this matter. The hard work of Association leaders and
has been pushing ahead in a number of important areas.
members across the country has set the stage for a more
Here’s some highlights of what has been accomplished,
constructive relationship with Canada Post, and my
and what lies ahead, as we enter the Fall season:
thanks go out to everyone involved.
Significant Progress on Canada Post’s Community Mailbox Fee
the coming months.
At the end of July, Kevin Lee, CHBA’s CEO, and I met
President: Deep Shergill, Calgary, AB Immediate Past President: Ron Olson, Saskatoon, SK First Vice-President: Bard Golightly, Edmonton, AB Second Vice-Presidents: Jane Morgan, St. John’s, NL Bob Finnigan, Toronto, ON Treasurer: Carol Oxtoby, Calgary, AB Secretary: Steven Crowell, Kentville, NS Presidential Appointees: Nathan Stone, Langley, BC Bob Deeks, Whistler, BC Mike Martin, Ottawa, ON Urban Council Chair: Don Dessario, Calgary, AB Chief Executive Officer: Kevin Lee, Ottawa, ON CHBA Contact: Michael Gough, CAE, National Office, Ottawa, ON
Federal Pre-Budget Consultations
with Deepak Chopra, President of Canada Post, to discuss
As the federal government begins planning for its
the Association’s objections to the introduction of a new
2014 budget, the CHBA has been invited to submit rec-
$200 Community Mailbox Fee to be paid by developers
ommendations to the House of Commons Standing Com-
starting in January of 2013.
mittee on Finance.
As a result of the concerted and coordinated efforts of
Our pre-Budget input will focus on three key priorities:
all three levels of our Association, Canada Post has rec-
Addressing the ongoing deterioration in housing
ognized our legitimate concerns, and agreed to suspend
affordability, a problem caused largely by costs that
their new fee until January 1, 2014. As a first step, this represents a big “win” for our industry!
governments themselves impose on new home buyers; The need for effective and targeted actions to combat
This suspension will provide time for further discus-
the underground economy in residential construction
sions between Canada Post and the CHBA on the impact
and renovation through establishment of a perma-
of the fee on new home buyers, on the timing and method
nent GST or income-tax based Home Renovation
of any payments, and adjustments to the fee to recognize
Tax Rebate and requirements that all firms in the
the very real costs developers incur in relation to community mailbox installation.
construction sector are GST-registered; Addressing the shortage of skilled trades through
Significantly, Canada Post has committed to making it
the expansion of federal apprenticeship grants and
clear to new home buyers that any fee charged for com-
incentives to cover all provincially-designated resi-
munity mailboxes is being charged by the postal service
dential construction trades.
—not the new home builder or developer.
The CHBA is calling for a national plan to address the
Canada Post will also end its attempts to have munici-
alarming deterioration in housing affordability across
palities collect the fee. These concessions address
the country. Recent data showed that average govern-
CHBA’s concerns that Canada Post wanted to “bury” its
ment-imposed costs on a new single-detached home
fee in the price of a new home and avoid accountability
in Markham, Ontario, total over $149,000, providing
and transparency.
compelling evidence of why this is a crisis in the making.
After many months of effort by the CHBA it is good
The federal government can play a pivotal role in
to see a constructive dialogue with Canada Post under-
getting action on this issue—it is a major source of infra-
way. President Chopra clearly recognizes our industry’s
structure financing, it sets the rules for mortgage lending
concerns, and Canada Post is now willing to account for
and it is responsible for safeguarding Canada’s overall
these concerns as it continues to seek to build its delivery
economic health.
network in new communities in a viable manner. CHBA EXECUTIVE BOARD
I am looking forward to reporting more progress in
The next steps in our dialogue with Canada Post will
Homeownership is a cornerstone of a family’s financial wellbeing. Action to improve affordability is particu-
focus on a number of practical issues:
larly critical for younger Canadians who are increasingly
Calculating the hard and soft costs that developers
being locked-out of housing markets in the face of ever
already face in relation to community mailbox instal-
higher prices and diminished employment and income
lation, and determining how these costs should be
opportunities. This is not just a housing issue, it is a
factored into fee calculations.
broad social concern—one governments must recognize
Determining when Canada Post should collect any adjusted fees, how such payments would be handled, and how the administrative and carrying costs for
and address.
National Building Code Developments
new home builders and developers can be minimized.
Later this fall, a number of proposed changes to the
Agreeing on how any future community mailbox
National Building Code—which are usually adopted in
fees should be disclosed to new home buyers, so it
provincial codes—will be released for public comment.
will be crystal clear that this is a Canada Post fee,
Included in this round will be new provisions allowing
not one being charged by the new home builder or
construction of six-storey wood frame residential build-
developer.
ings, and proposed changes to noise separation require-
While important issues must still be worked out, I
ments in multi-family buildings.
Home BUILDER September/October 2013
33
434
CHBAreport
334
Industry volunteers have worked hard to ensure that
As the CHBA moves towards a more digital commu-
all proposed national Code changes make technical and
nications system, members will see a parallel decrease
financial sense, that they are justified, and will deliver
in our reliance on paper-based communications. This
value to our customers. These efforts are supported by
simply makes financial sense, and reflects preferences
CHBA staff who coordinate efforts and carry our neces-
expressed to us by members. It also enables us to deliver
sary research.
information in layers that allow quick reviews or digging
The CHBA also has a “seat at the table” through our
into the details, all at the member’s discretion. Some pub-
direct representation in the code development process—
lications, such as Home BUILDER Magazine will continue,
the only industry Association in this position.
others are being phased out in favour of more effective
It’s also important to note that a great many pro-
Recent data showed that average governmentimposed costs on a new singledetached home in Markham, Ontario total over $149,000.
and cost-efficient digital alternatives.
posed code changes that lacked justification from our
CHBA new home builder, renovator and developer
industry’s perspective have not advanced to the public
members will have already noticed one example of this
comment stage, also due to the efforts of your Associa-
new way of doing business. This year’s CHBA National
tion and industry members working within various Code
SAM Awards call-for-entries took the form of a colourful
committees and working groups. This benefits all CHBA
postcard rather than the large poster used in the past. As
members, and our customers.
all the necessary SAM Award submission material is now
As the public comment process begins, the CHBA will
web-based, it simply makes sense to use simpler method
be advising all new home builder, renovator and devel-
for letting you know that it’s time to start putting your
oper members on how they can review these proposals,
SAM entries together. This is the type of practical change
and what the CHBA’s views on each item are. Having
you will be seeing more of in the future.
industry members provide comments in support of con-
All of these changes reflect one goal: providing our
structive Code changes, and raising concerns over pro-
members with the business information they want, in the
visions that impose additional costs without adequate
most effective and efficient way possible.
benefit, is very important. As these proposed requirement exit the code devel-
These are exciting changes, and I invite your feedback on how we are doing as we move ahead.
opment process in the next year, provinces will begin adopting them. “Getting it right” at the National Building Code level is the most effective way to ensure provincial codes follow suit. Having to “fix things” at the provincial level after national adoption is not only inefficient, it risks creating a patchwork of differing code requirements across the country, inevitably raising the cost of products and materials.
New Anti-Spam Regulations
Exciting Changes at CHBA
by end of 2013. Part of a complex law that governs email,
New Canadian anti-spam regulations are anticipated
While your national leadership team is focused on
text messages, and social media, the regulations will
how best to implement governance recommendations
apply to all Commercial Electronic Messages (CEM).
coming out of CHBA’s organizational review, our Ottawa
Those who send CEM will require consent from the
staff are hard a work reviewing and improving our opera-
receiver beforehand, either by “express consent” (the
tions.
person specifically asks for information), and “implied
Led by CEO Kevin Lee, the staff have been reviewing how business is done at the CHBA, and looking for opportunities to deliver services and value to members in the most cost-efficient and effective manner. The coming months will see a number of changes that will directly benefit members. As our IT infrastructure is
consent” (between organizations and their members, and is the case for HBAs). The CHBA will keep HBAs and members informed as the new regulations are finalized and come into effect.
Beware of Bogus Products
modernized, the CHBA will communicate more directly
According to CSA Group, counterfeit products contin-
with members, and make an enhanced range of business
ue to be a problem for legitimate manufactures; CHBA’s
intelligence and resources available to members. These
members should be aware of the perils, which include
resources will only be available to our members, and
liability issues as well as worker and consumer safety.
only at their request. In parallel, CHBA communications are being refashioned to provide our members, and local and provincial
Counterfeiting volume now amounts to more than $500 billion annually around the world. About 62 per cent of counterfeit products come from China.
associations, with shorter, to-the-point information that
The CHBA monitors CSA Alerts and will continue to
you can scan quickly, with options for getting more detail
issue advisories concerning the dangers of counterfeit
on topics and issues of interest to you in your business.
and non-conforming products.
34 Home BUILDER September/October 2013
renovation
AIC Releases 9 Tips To Choosing “Smart” Home Renovations OTTAWA — Many Canadians are interested in knowing the “smartest” household renovations to make to receive a good return on their investment. Although there are many variables that affect the value of a home, the Appraisal Institute of Canada (AIC) has produced a free, downloadable PDF offering these general tips to Canadian consumers:
Choose improvements with long life expectancy Roofing, energy-efficient heating and cooling systems, and windows can provide homeowners worry-free home improvements for as long as 10 to 15 years. But remember that regular maintenance is as important as the initial investment.
Invest in modern updates in high-traffic areas Update the core rooms of your home such as the kitchen and bathroom. This can be as simple as changing door knobs, resurfacing cabinets, or replacing fixtures and countertops.
TM
Don’t underestimate the value of inexpensive updates A fresh coat of paint, modern lighting fixtures, light landscaping or gardening, or upgraded door handles can give your home an updated look and feel—and it doesn’t have to cost a lot of money!
The New STANDARD in
Consider energy-efficient renovations that have a high return relative to cost
drain water heat recovery
Energy-efficient renovations are considered one of the highest pay-
ThermoDrain™ is the cost effective solution that allows you to meet EnergyStar® or Energuide for New Homes, R2000, LEED®, Built Green® or Passive House energy efficiency requirements while increasing value and comfort for your customers.
backs relative to cost. Energy efficiency translates into reduced operating costs over time.
Be careful about over-improvement Consider your neighbourhood and the expectations of buyers in your area when planning your next renovation project. Investing in an expensive project may be an over-improvement for a home in particular
It is no wonder ThermoDrain™ is the preferred choice among Canadian home builders and plumbing contractors seeking a quality, priced to impress, drain water heat recovery unit with fast and reliable onsite delivery.
market, and the investment may only be partially recognized by home buyers.
Think about your personal needs How much you spend on improvements will depend on how long you plan to live in your home. If you you’re thinking shorter-term, smaller
ThermoDrain™ has been engineered with our exclusive 3/4” single coil providing low pressure drop, ease of installation and outstanding durability.
and less expensive improvements may be your best bet to recover your investment.
Be sure to get a building/renovation permit Take the time to obtain the proper building permits from your municipality or appropriate authority. This is a good step to ensuring that the
ThermoDrain™
renovation work complies with the building codes.
The TD342B is the Energy Star® for New Homes compliance model
Hire a designer, architect, or contractor
3” diameter x 3/4“ coil TD336B 39.2% eff, 1.3psi, 36” TD342B 42.8% eff, 1.6psi, 42” TD348B 46.0% eff, 1.8psi, 48” TD360B 51.5% eff, 2.3psi, 60”
Talk to a professional when you start planning your renovation project. They can help you draw up a plan, provide renovation advice, or assist in the construction. This will add to the quality of the renovation and go a long way in preventing cost overruns.
4” diameter x 3/4“ coil TD442B 46.0% eff, 1.4psi, 42” other models sizes are available
Consider unique features with care Unique designs or improvements that are uncommon for a particular market may impact the resalability of a home. This is where the expert
ThermoDrain™ is CSA 55.1 and 55.2 certified for safety and performance. Numbers shown are CSA certified
advice of a real property appraiser can provide an objective perspective on the marketability of the property. To download the PDF, visit www.AICanada.ca.
C WN 17031
1-888-881-7693
www.THERMODRAIN.ca
PREHEATING THE WATER HEATER’S COLD WATER SUPPLY
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36 Home BUILDER September/October 2013
IndustryNews
Ontario To Introduce Mandatory Qualifications for Condominium Managers TORONTO — Condominiums represent half of all new homes built
corporations.
in Ontario, with about 10 per cent of the province’s population call-
Ontario is now working to introduce mandatory qualifications for
ing a condominium home. Currently, there are approximately 600,000
condominium managers, the first of several anticipated changes from
condominium units in Ontario, represented by 9,000 condominium
the province’s Condominium Act Review to help increase protections for condominium owners, tenants, and buyers.
This Elevator Doesn’t Go All The Way To The Top BENIDORM — Located on the Mediterra-
As part of the review, an expert group representing condominium owners, residents and industry is looking at what mandatory qualifications for condominium managers should be, and how an independent, regulatory authority to oversee licensing and standards would be set up.
nean coast, Benidorm, Spain, is building what
The Ontario Home Builders’ Association (OHBA) has been an active
will be Europe’s tallest residential building. The
stakeholder in the consultations, continuing to advocate on behalf of
InTempo skyscraper is 650 feet tall and archi-
consumers to promote affordability and choice. Through the consulta-
tecturally ambitious: two separate towers are
tive process, OHBA will advocate that blanket regulations that cover
conjoined over 550 feet in the air by an inverted
all types of condos may not be appropriate considering the diversity of
cone which will house a massive garden and
building types in the condominium sector, including consideration for
pool.
smaller, self-managed condominium corporations with more modest
There’s just one problem: InTempo doesn’t have any elevators capable of going all the way
budgets, in addition to builder-led property management of the condominium prior to turnover.
C
to the top. When first conceived, it was to stand only 20 stories tall, but that number quickly shot up to 47, and the elevator plans didn’t change accordingly. The elevator shafts are only spa-
Adver ti sers i n Thi s I s s u e
cious enough for lifts and motor equipment capable of scaling the original, 20 stories. The only viable way of fixing the issue is to erect external elevator shafts. already been sold, although the project’s architect, Roberto Pérez Guerras, told El Mundo that
Do you have an event you want posted on our new Online Calendar? E-mail your listing to editor@work4.ca
September 27-28
Page
Phone
Web site
All Weather Windows Ltd. . . . . . . . . . . . . 38 . . . 800-638-5709 . . . www.allweatherwindows.com
Approximately 45 per cent of the skyscraper’s 269 apartments have
CALENDAR
Advertiser
“sales are going slower now.” C
Arriscraft International . . . . . . . . . . . . . . . 38 . . . 800-265-8123 . . . www.arriscraft.com BlazeMaster, The Lubrizol Corporation . . . 3 . . . 855-735-1431 . . . www.blazemaster.com Canadian Western Bank . . . . . . . . . . . . . 31 . . . 604-443-5118 . . . www.theworkingbank.ca CertainTeed Gypsum Canada, Inc. . . 13, 38 . . . 800-233-8990 . . . www.certainTeed.com/Gypsum CHBA - Conference . . . . . . . . . . . . . . . . 39 . . . 613-230-3060 . . . www.chba.ca CHBA - National Awards . . . . . . . . . . . . 30 . . . 613-230-3060 . . . www.chba.ca
Six-Storey Wood
CHBA - SAM Awards . . . . . . . . . . . . . . . . 8 . . . 613-230-3060 . . . www.chba.ca Delta Faucet . . . . . . . . . . . . . . . . . . . . . . . 11 . . . 800-567-3300 . . . www.deltafaucet.ca
TORONTO — The Ontario
EcoInnovation Technologies Inc. . . . . . . . 35 . . . 888-881-7693 . . . www.ecoinnovation.ca
PASSIVE HOUSE NORTH 2013 Canadian Passive House Institute Vancouver, BC www.passivehouse.ca
building industry is advocating
GAF . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38 . . . 973-872-4300 . . . www.gaf.com
for a change to the Code, through
GE Appliances - Commercial Sales . . . . 29 . . . 800-361-2500 . . . www.geappliances.ca
the appropriate Ontario Building
Home BUILDER Canada . . . . . . . . . . . . . 32 . . . 514-620-2200 . . . www.homebuildercanada.com
Code (OBC) process, to allow for
October 2-4
Home Hardware Stores Limited . . . . . . . . 4 . . . 519-664-2252 . . . www.homehardware.ca
up to six-storey wood frame con-
Intertek . . . . . . . . . . . . . . . . . . . . . . . . . . . 15 . . . 800-967-5352 . . . www.intertek.com
struction. With the inclusion of
JELD-WEN of Canada . . . . . . . . . . . . . . . . 2 . . . 204-510-4745 . . . www.jeld-wen.ca
six-storey wood frame, Ontario
LOGIX Insulated Concrete Forms . . . . . . 20 . . . 888-415-6449 . . . www.logixicf.com
can expect more affordable hous-
Malco Products Inc. . . . . . . . . . . . . . . . . 17 . . . 800-328-3530 . . . www.malcotools.com
ing options for Ontarians with a
Mercedes - Benz Sprinter . . . . . . . . . . . . 40 . . . 800-387-0100 . . . www.thenewsprinter.ca
minimized carbon footprint in
National Class Action Services . . . . . . . . 36 . . . 416-644-3088 . . . www.nationalclassactions.ca
the construction of these build-
Nudura Corporation . . . . . . . . . . . . . . . . .25 . . . 866-468-6299 . . . www.nudura.com
ings, increased job creation and
Owens Corning Canada LP . . . . . . . . . . . 23 . . . 800-438-7465 . . . www.owenscorning.ca
Hardscape North America 2013 Louisville, KY www.hardscapena.com
increased tax revenue from the
PrimeSource Building Products, Inc. . . . 19 . . . 972-999-8500 . . . www.primesourcebp.com
addition of new residences. The
Rinnai . . . . . . . . . . . . . . . . . . . . . . . . . . . 27 . . . 800-621-9419 . . . www.rinnai.ca
changes to the OBC would build
October 28-30
Sage Software, Inc. . . . . . . . . . . . . . . . . . 38 . . . 866-420-7289 . . . www.sagecre.com
from changes made to the British
Simpson Strong-Tie Canada . . . . . . . . 7, 38 . . . 800-999-5099 . . . www.strongtie.com
Columbia Building Code in 2009,
VISA Canada . . . . . . . . . . . . . . . . . . . . . 21 . . . . . . . . . . . . . . . . . www.visa.ca
Innovative Composites Summit Boston, MA www.jeccomposites.com
October 23-24
Garden & Floral Expo 2013 Landscape Ontario Toronto, ON www.loexpo.ca
October 23-25
CanWeld Conference (CWC13) Canadian Welding Association www.cwaevents.org/canweld
which had an immediate impact on the local economy.
C
Home BUILDER September/October 2013
37
////// PRODUCTS 2013 /////////////////////////////////////////// Thin is in!
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GAF Timberline® American Harvest™ Lifetime Shingles
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38 Home BUILDER September/October 2013
Concealed Post Base for Decks
The new Simpson Strong-Tie® CPTZ post tie incorporates a knife plate with a standoff base. It achieves a clean, concealed look while providing a 1” standoff height above concrete. The CPTZ is installed with 1/2” diameter galvanized pins (supplied). The 1” standoff height is code-required when supporting permanent structures that are exposed to weather or water splash, or in basements. The standoff reduces the potential for decay at post or column ends. The anchorage for the CPTZ can be either cast-in-place or retrofit with adhesive or mechanical anchors. It has a ZMAX® finish for outdoor use, such as decks. For more information, visit: www.strongtie.com/newproducts or call 800-999-5099
V-weld — Revolutionary Technology for The Elements
A Window worth looking into — All Weather Windows has the V-weld advantage, with revolutionary technology that brings single-window integrity to multiple-panel applications. V-weld virtually eliminates air and water leaks with gasket and seal-free welded joints, triple weather stripping, a warm edge spacer and a fusion-welded multiple chamber frame. Enjoy major gains in comfort and energy efficiency without sacrificing any of the style and colour options All Weather Windows is famous for. For more information, contact: All Weather Windows Phone: 1-800-638-5709 www.allweatherwindows.com
CertainTeed AirRenew® Essential Indoor Air Quality Drywall
CertainTeed is broadening its indoor air quality (IAQ) gypsum board product line with the addition of AirRenew® Essential. Featuring industry-first VOC-scavenging technology, AirRenew Essential offers a cost-effective solution for healthier interior environments in residential construction and remodeling projects. Through patent-pending technology, AirRenew Essential proactively captures VOCs, specifically formaldehyde and other aldehydes, and converts them into safe, inert compounds. All AirRenew gypsum boards handle the same as regular gypsum boards and do not require special tools to install or finish. For more information, contact: CertainTeed Corporation Phone: 800-233-8990 www.certainteed.com
Job site, meet insight.
Now you can empower your project teams with the most business-aware, peopleconnected applications for specialty and general contractors. Every year, more than 40,000 construction and real estate firms, including well over half of the ENR 400, rely on Sage solutions to manage more than 400,000 jobs and 5.7 million subcontracts. Join them and start getting job-ready today. Learn about Sage solutions for construction and real estate: SageCRE.com/insight
THRIVING In a business world where the ‘new normal’ means no normal at all, only true entrepreneurs will THRIVE. Today, THRIVING in the home building business means innovation. It means challenging the conventional and building business models and alliances that are driven by change. It means driving something new – and better – to your customer. THRIVING is the domain of the professional entrepreneur, and the focus of the 2014 CHBA National Conference. The Fairmont Chateau Whistler will host CHBA’s 71st National Conference from April 3rd to 5th, 2014. This outstanding location provides the ideal Conference setting, offering excellent facilities, amenities and service with full access to all that Whistler Village and the Whistler/Blackcomb resort offers.
Hear Canada’s Most Insightful Speakers on THRIVING in Today’s Business World
Hayley Wickenheiser Gold-medal Olympian and accomplished business woman.
Mark Bowden Psychologist and world-renowned communications trainer.
Terry O’Reilly Dr. Brian Little Noted expert on Internationally the business, craft, and recognized personality impact of advertising psychologist and expert and promotion. in personality dynamics.
Andrew Coyne Business and political journalist and commentator.
FOR MORE INFORMATION AND TO REGISTER: WWW.CHBA.CA/CONFERENCE
They said it couldn’t be done. So, we did it. The All-New 2014 Sprinter. Expect something unexpected. See it first at TheNewSprinter.ca.