Home. Welcome
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Congratulations on making the Smart Move! This packet contains helpful information that will guide you through starting your career with HomeSmart. Please keep it in a safe place where you will be able to refer to it later. HomeSmart is the leading 100% brokerage in the nation and we continue to grow because of agents like you. Please let us know if you ever need anything, and remember...
It’s a Smart Move with HomeSmart!
RealSmart Agent Panel 4 SmartTools 6 Office 8 Getting Started 9 Paperwork Process 10 Support Directory BC
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RealSmart Agent RealSmart Agent is your tool for business development and resource for information as a HomeSmart agent. You can access RealSmart Agent at RealSmartAgent.com. Your username is the email you provided. The first time you login, your password will be HomeSmart1! (case sensitive). You will be prompted to reset it. You can change it under the My Account button.
Dashboard
Education
The Dashboard is your homepage. It contains
The Education tab enables you to find live training links,
transaction file status, productivity and company
training videos and a link to our Education Calendar where
news as well as links to websites you might use
you can register to reserve your seat in any of our many
on a regular basis. It also lets you check on the
Continuing Education and business courses. Classes are free
current paperwork processing and transaction
to all agents. You can also access the Education Calendar
approval timeframes.
anytime at: HomeSmartCalendar.com.
My Account In My Account, you can manage your contact information. Any time you have a change of information, you will make those changes here to notify HomeSmart. You will also complete your profile to help clients find you on HomeSmart.com, manage your notifications, and schedule your covering agent during vacation time.
Transactions The Transactions tab is where you can create transactions, submit paperwork and manage the status throughout the life cycle of the transaction from pending to close.
Marketing Here you can access our Marketing Design Center where you can customize and order business cards, flyers, postcards, yard signs, listing/buyer presentations and, order promotional items, download and create free marketing and log in to your free personal marketing website. You can also access all of your SmartTools through the Marketing tab.
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Y
our Virtual Office
Office
Calendar
The Office tab has company and industry news. This is
This tab contains an automated transaction
also where you can obtain branch information, reserve
function showing expiration/closing dates for all
conference rooms, or inquire about office space leasing
of your transactions.
opportunities.
Downloads The Downloads tab contains forms, marketing materials and more. You can search per category on the left, or by typing in a keyword on the top right hand side where it says “Search All Downloads.”
FAQs FAQs is populated by our Brokers. It posts frequently asked questions and answers. It’s updated with new Q&As regularly, so check in often for new information. You can search categories on the left, or by typing in a keyword on the top right hand side where it says “Search All Questions.”
Contact Us Find contact information for each department.
RealSmart Agent App Available in the iTunes app store and Google Play, the RealSmart Agent App brings all the ease and features of our end-to-end real estate transaction management platform to the palm of your hand.
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SmartTools At HomeSmart we make it a practice to ensure our agents have the tools they need to be leaders in the real estate industry. SmartTools will enhance your ability to run your business smoothly and efficiently for FREE. You can find SmartTools tutorial videos under the Education tab in the RealSmart Agent tutorial section.
Access these SmartTools under the Marketing tab in RealSmart Agent: SmartTube, SmartFlyers and SmartGallery.
SmartTube
SmartGallery
A YouTube Video of Each Home
Listing Website
SmartTube creates a video set to music from the MLS
SmartGallery provides each HomeSmart listing with
listing you create and submits it to YouTube.
a personalized, custom website. Each site contains property details, a photo gallery, and a contact page to reach the agent.
SmartFlyers Automated Listing Flyers Print-ready flyers are automatically produced for each of your MLS listings.
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The following SmartTools can be accessed through the SmartSite 2.0 tab.
A
ll You Need – In One Place!
SmartTour Custom Buyer Tours in Minutes Create custom website tours for individual homes in minutes. The tour appears on a custom, branded website created with information pulled directly from the Multiple Listing Service.
SmartSites Personal Agent Websites Full IDX-enabled websites that are customizable. They feature a powerful search engine and include many tools which integrate with lead-generating,
SmartSearch
fully automated custom property searches that
Buyer Home Searches Made Easy
showcase your listings.
SmartSearch is a powerful search engine that provides automated and custom searches, local information, satellite photos, street level views, and the ability to create routes to view the properties.
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Branch Office & Support Staff You have access to amenities at your HomeSite location.
HomeSites HomeSmart ICARE Realty – Sacramento 3461 Fair Oaks Blvd, Suite 125 | Sacramento, CA 95864 p: 916.993.8680 x 201 HomeSmart ICARE Realty – Roseville 1891 E. Roseville Parkway, Suite 180 | Roseville, CA 95661 p: 916.993.8680 x 101 HomeSmart ICARE - Elk Grove 9355 E. Stockton Blvd, Suite 170 | Elk Grove, CA 95949 p: 916.993.8680 x 401 HomeSmart ICARE - Grass Valley 10076 Alta Sierra Drive | Grass Valley, CA 95949 p: 916.993.8680 x 301 HomeSmart ICARE - Auburn 948-B Lincoln Way, | Auburn, CA 95603 p: 916.993.8680 x 501
Kisi Access
Conference Room
Kisi gives you 24/7 access to your primary
Conference rooms are available for use at all
HomeSite. Access to other branches is available
branch offices. Reservations are recommended.
during regular business hours.
Contact the front desk for info on how to make
Private Offices We have several offices available for rent. For private office space rates and availability, contact the Operations Manager at: Operations@HSicare.com
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reservations. Conference rooms are equipped with computer access and large projector screen.
Getting Started If at any time you need assistance with getting set up, please contact Agent Services at: 916.993.8680 ext. 700 or AgentServices@HSicare.com.
RealSmartAgent.com Google Chrome is our preferred browser. Although not recommended, other common browsers that can be used are Safari, Mozilla Firefox and Internet Explorer.
To Login to RealSmartAgent.com, enter your username and password.
HomeSmart Calendar Access the calendar by selecting the Education tab in RealSmart Agent. Go to the Class Schedule. Double click on the class you want and select Reserve Spot. Need to cancel a reservation? Access your RealSmart Agent account. Click on Completed Classes to view classes taken or Scheduled Classes to view registered.
Marketing Design Center Access our new Marketing Design Center through the Marketing tab on RealSmart Agent. Customize and order business cards, postcards, flyers, yard signs, listing/buyer presentations and more! Besides customizing and ordering your marketing material, you'll also be able to access a library of free downloads, including marketing slogans, flyers and other branded graphics, as well as fully customizable listing presentation PowerPoint and Keynote files. The Marketing Design Center is also where you'll find promotional items such as shirts, coffee mugs, lapel pins, flash drives, notebooks, pens and more.
December 2021
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Paperwork Process All paperwork must be received within three days of contract acceptance. This includes new listings, sales and leases.
1: Log onto the RealSmart Agent Panel at RealSmartAgent.com. • Select the Transactions type on the lefthand menu
2: Enter Your Transaction. Once created, you have two different options to submit your paperwork. Browse and upload directly into the transaction, or drag and drop.
• Click the Create button
Need Help Creating a Listing? Select the Education icon, then click on RealSmart Agent Videos.
Hint: To view training videos, select the Education tab then choose RealSmart Agent Videos.
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To Email Your Paperwork Each transaction has an email address to receive the transaction paperwork. You can view the email address of a specific transaction from the transaction summary page (displayed as “Shareable Email”). All documents emailed to this address will automatically be added to the transaction document inbox.
G
etting Down to Business
3: Check Status. Once submitted, your paperwork takes 5 days to be processed and reviewed by the Broker. To check the status of your paperwork, log back into your SmartPanel within that time frame.
4: Submit Any Additional or Missing Paperwork – Follow the Same Options as Step 2. Upload directly into Transaction, or email to the transaction email address.
Go to the Transactions tab and click the transaction type to see the statuses of your transactions. Click on the property for detailed information.
TIP: Be sure to check the Current Processing Timeframes section on the right-hand side of the Dashboard screen.
Processing Paperwork: 01/01/2022 Approving Transactions: 01/01/2022
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Support Staff
Local Boards
Corporate Main Number: 916.993.8680
Placer County Association of REALTORS® (PCAR) 270 Technology Way, Suite 100 | Rocklin, CA 95765 916.624.8271 www.pcaor.com
Career Services Bruce Campbell 916.993.8680 ext. 100 | CareerServices@HSicare.com Agent recruiting, recruiting referrals, new hires and questions. Education Valerie Gross 916.993.8680 ext. 1077 | Education@HSicare.com Training and education, mentoring and coaching help. Broker Services Isom Coleman 916.993.8680 ext. 200 | BrokerServices@HSicare.com Escalated legal issues support. Closing & Compliance Felicia Whiteside 916.993.8680 ext. 1289 | Closing@HSicare.com Stephanie French 916.993.8680 ext. 1204 | Compliance@HSicare.com Specific contract questions, contract and paperwork requirements, commission instructions and questions. Operations Edrick Foley 916.993.8680 ext. 204 | Operations@HSicare.com
Sacramento Association of REALTORS® (SAR) 2003 Howe Ave | Sacramento, CA 95825 916.922.7711 www.sacrealtor.org Nevada County Association of REALTORS® 336 Crown Point Circle | Grass Valley, CA 95945 530.272.2627 www.nevadacitychamber.com
Other California Association of REALTORS® (CAR) 915 L St, Suite 1460 | Sacramento, CA 95814 916.492.5200 www.car.org National Association of REALTORS® (NAR) 430 N Michigan Ave | Chicago, IL 60611 1.800.874.6500 www.nar.realtor MetroList PO Box 340340 | Sacramento, CA 95834 916.922.7584 www.metrolistmls.com Supra | 877.699.6787 www.supraekey.com ZipForms 866.693.6767 www.zipformplus.com CalDRE#: 01937943
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