2 minute read
Paperwork Process Support Directory BC
by HomeSmart
All paperwork must be received within three days of contract acceptance. This includes new listings, sales and leases.
1: Log onto the RealSmart Agent Panel at RealSmartAgent.com.
• Select the Transactions type on the lefthand menu
• Click the Create button
Need Help Creating a Listing?
Select the Education icon, then click on RealSmart Agent Videos.
Hint: To view training videos, select the Education tab then choose RealSmart Agent Videos.
2: Enter Your Transaction.
Once created, you have two different options to submit your paperwork. Browse and upload directly into the transaction, or drag and drop.
To Email Your Paperwork Each transaction has an email address to receive the transaction paperwork. You can view the email address of a specific transaction from the transaction summary page (displayed as “Shareable Email”). All documents emailed to this address will automatically be added to the transaction document inbox.
Getting Down to Business
3: Check Status.
Once submitted, your paperwork takes 5 days to be processed and reviewed by the Broker. To check the status of your paperwork, log back into your SmartPanel within that time frame.
Go to the Transactions tab and click the transaction type to see the statuses of your transactions. Click on the property for detailed information.
TIP: Be sure to check the Current Processing Timeframes section on the right-hand side of the Dashboard screen.
4: Submit Any Additional or Missing Paperwork – Follow the Same Options as Step 2.
Upload directly into Transaction, or email to the transaction email address.
Support Staff
Corporate Main Number: 713.785.6666
Agent Services | 713.338.2224 AgentServicesHOU@HomeSmart.com For on-boarding or website, materials and marketing, or other technology questions as well as access to RealSmartAgent.com
Broker Services | 713.338.2227 BrokerHOU@HomeSmart.com For legal questions and/or specific contract questions.
Career Services | 713.338.2235 CareersHOU@HomeSmart.com Recruiting or new agent hiring information.
Closing Services | 713.338.2241 ClosingHOU@HomeSmart.com Commission instructions, commission checks, referral fees, and general commission questions.
Paperwork | 713.338.2269 PaperworkHOU@HomeSmart.com Online File Status: RealSmartAgent.com. Paperwork submission and additions, pending transaction status, file cancellations and extensions, and general paperwork requirements.
Accounting | 713.338.2223 Billing@HomeSmart.com Statement questions, past due balances, or 1099 questions.
Local Boards
San Antonio Board of REALTORS®
9110 W IH-10, San Antonio, TX 78230 210.593.1200 RealEstate.SABOR.com
Houston Association of REALTORS®
3693 Southwest Freeway, Houston, TX 77027 713.629.1900 www.HAR.com
Austin Board of REALTORS®
4800 Spicewood Springs Rd, Austin, TX 78759 512.454.7636 www.ABOR.com
MLS: NTREIS
1950 N Stemmons Fwy #3018, Dallas, TX 75207 214.800.8420 www.NTREIS.net
National Association of REALTORS® (NAR)
700 11th St NW, Washington, D.C. 20001 1.800.874.6500 www.Realtor.org Headquarters: 430 N Michigan Ave, Chicago, IL 60611 Washington D.C. Office: 500 New Jersey Ave NW, Washington, D.C. 20001
Other
Texas Real Estate Commission (TREC)
512.936.3000 www.TREC.Texas.gov 1700 Congress Ave #400, Austin, TX 78701
Supra
877.699.6787 www.SupraeKey.com
ZipForms
866.693.6767 www.ZipFormPlus.com
