Mistery Visit We are specialists in the field of customer satisfaction research. Willemsen Hospitality supports companies which: >> wish to improve their bottom line results >> strive to have more satisfied customers >> strive to achieve the highest service levels >> strive to increase sales
Mistery Visit – For who? For all hospitality related businesses such as hotels, resorts, cruise lines, restaurants, conference centers, bars and night clubs, amusement parks etc. Our target is to improve quality and service in your company. Weak points (if any) will clearly surface. In a clear and detailed report we indicate the positives, areas of improvement, attention points and if requested advice on how to improve. By means of a checklist we check the following during our visit: •General appearance of your company (internal and external). This includes maintenance and ambiance •Employee behavior and grooming •Service level •Friendlyness and sales techniques •Cleanliness, logistics
Mistery Visit – The process During a meeting we make an inventory of your wishes and targets We prepare the most ideal checklist We select the qualified Mistery Guest(s) The Mistery Visit takes place and within one week you receive the report as agreed.
Mistery Visit – The reports We can provide you with following reports: 1- Standard Report The checklist which you approved will be graded 2- Report with clarification The checklist which you approved will be graded A comment will be added to every question 3- Extensive management report The checklist which you approved will be graded In a clear and detailed report we indicate the positives, areas of improvement, attention points and if requested advice on how to improve
Mistery Visit – The Cost Mistery Visits are labour intensive and the researches are tailor made which makes it impossible to offer standard fees. Following factors influence the cost: Your specific wishes Length of the visit Length of the checklist Visit with or without purchase in your company Number of visits per years Duration of the agreement Would you like to have a price indication for our Mistery Visit program? Please contact us on: willemsenhospitality@yahoo.com Or by phone: +233 24 1099472