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JANUARY 2015 | 2014 Year-end Review
Volume 2 | ISSUE 1
Building on a Year of Success Continuing momentum in 2015 and beyond page 2
The Power of Purchasing Strategic Sourcing drives hotel savings page 4
Cutting Your Cleaning Costs How hotels will benefit from a new global supplier page 7
02 | 2014 Year-end Review
THOUGHT LEADERSHIP By David P. Berg Chief Operating Officer, Carlson
Building on a Year of Success By focusing on the essentials, expanding on a strong foundation and concentrating on the key initiatives of Vision 20/20, Carlson Rezidor Hotel Group is ready to continue its robust 2014 momentum into the new year.
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he start of a new year brings anticipation for the future, and an opportunity to reflect on the past, the lessons learned and opportunities that lie ahead. In 2014, Carlson Rezidor made strong strides forward. The sale of hotel assets provided us with $146 million, allowing us to invest in the business to help us continue our forward trajectory. Each of our brands demonstrated good progress. We successfully converted the Radisson Plaza VII in downtown Minneapolis to a Radisson Blu®, continuing the growth of our upper-upscale brand in the Americas. Radisson® pushed forward with its dynamic revitalization program, which has literally transformed the brand’s look and feel. The product is better than ever. Expansion of Country Inns & Suites By CarlsonSM continued with our first, new-build Gen4 hotels coming online. This new product targets a wider customer base and has been winning the hearts of our guests. We also
saw growth of our Park Inn® by Radisson portfolio. These brands are our foundation. Getting our core business right helps us develop exciting innovations like Radisson Red and Quorvus Collection, both introduced in 2014. We signed our first Radisson Red in China and, in 2015, will focus on further developing the new, lifestyle-select brand. In the Americas, we saw positive year-to-date R.G.I. growth and the completion of the majority of the brand’s PIPs. You’ve worked hard to make that happen, and the success is having a ripple effect across the brands. Let’s celebrate these accomplishments, and let’s unleash the power of our colleagues to delight our guests, remembering that the customer is at the center of all we do. We can’t do everything or be everything to everyone. It’s important for us to be an efficient enterprise. To keep Carlson Rezidor robust and resilient, we need to focus on a few things, hone in and do those things well. That is the
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VISION 20/20 HOTEL INITIATIVES
1. Accelerate Growth of Country Inns & Suites in the U.S. 2. Execute the Radisson Red Strategy. 3. Be an Agile and Efficient Organization in Serving our Customers and Optimizing Our Business Performance.
4. Increase Presence in Latin America 5. Opportunistically Grow/Optimize Radisson in the U.S.
STRATEGY SPOTLIGHT PLAYING TO WIN Under Vision 20/20, Carlson Rezidor Hotel Group is focusing on five key initiatives for the Americas. Here’s a look at each priority in more detail.
ACCELERATE GROWTH OF COUNTRY INNS & SUITES IN THE U.S. We want Country Inn & Suites to be the #1 upper midscale hotel company to do business with. That means being flexible, nimble and approachable. As part of our growth strategy, we’ll drive development and signings, drive revenue into hotels, maximize economics for franchisees and distinguish the brand by continuing to improve brand quality.
EXECUTE THE RADISSON RED STRATEGY thinking behind our five key Vision 20/20 initiatives for the Americas. The industry outlook for 2015 is encouraging. Experts predict a banner year on all fronts. We’ve replaced cautious optimism with enthusiasm. RevPAR continues to be robust, and U.S. hotels are achieving all-time high occupancy levels. This year, occupancy levels are expected to soar to 65 percent, the highest rate since STR, Inc. began reporting data in 1987! Room rates are expected to make the largest contributions to RevPAR, thanks to elevated occupancy rates. PFK Hospitality Research is forecasting annual average daily rate (ADR) growth of 5.7 percent through 2017. Even though the industry outlook is positive, we cannot rest on our laurels. There is still work to do if we want to remain competitive and engage with our guests through outstanding service. It’s everyone’s responsibility to be focused, to collaborate and to continue working hard. These are the keys to our continued success, and I am confident we can be successful with the right formula: focus, collaborate and win. Thank you for all the great work and results in 2014, and for the momentum continuing into 2015. We will succeed because we care, because we are competitive and because we are committed. We will succeed because we are a strong, collaborative team. Let’s play to win!
We are committing to five owned Radisson Red hotels. In 2015, we will actively engage our Red Development team as we clearly define brand concepts, focus on reducing average cost per key and drive franchise growth. This is an exciting opportunity for us, and one where we are leading the way in a new segment.
BE AN AGILE AND EFFICIENT ORGANIZATION IN SERVING OUR CUSTOMERS AND OPTIMIZING OUR BUSINESS PERFORMANCE This is a critical part of our strategy and will make Carlson Rezidor a more efficient enterprise. We will explore consolidation of support functions by identifying and implementing new delivery models or outsourcing to reduce costs and enhance value. We’ll transition to new Finance and Human Resources systems, and identify opportunities to redesign or outsource IT infrastructure, audit and Information Security. We’ll also review digital capabilities and plans to reduce technology costs by leveraging the capabilities of CWT. We will ask crucial questions: What do we absolutely need to continue? What do we need to stop? What do we need to start? What do we need to redesign? As part of this initiative, we’ll develop the vision and implementation plan for commercial applications and work on partner collaboration and management.
INCREASE PRESENCE IN LATIN AMERICA We will take a multi-brand approach and concentrate on increasing growth in the region and driving profitability through RevPAR performance and sales strength. The tactics will include acquiring and securing management contracts, developing regional/cluster synergies, increasing Development resources and developing local management talent and systems.
OPPORTUNISTICALLY GROW/OPTIMIZE RADISSON IN THE U.S. This issue of Hotline Monthly features our Strategic Sourcing department. You’ll see how the department’s team can help you save money and offer your guests a better product and experience. Our teams—including Strategic Sourcing, Revenue Operations, brand specialists and HSSC staff—are all just a phone call or email away. Take advantage of our expertise. We’re here to serve you. —D.B.
We will focus on development initiatives and signings, which will involve building relationships with the investment community and targeting current, multi-unit owners. We will drive corporate business with intensified RevGen monitoring and outstanding operational support. By maintaining a lean structure, managing marketing efforts and funds and driving RevPAR performance of hotels, Carlson Rezidor will maintain its contribution to hotel profitability. Of course, we will continue to focus on becoming the #1 hotel upscale hotel company with which to do business.
04 | 2014 Year-end Review
GLOBAL SOURCING
Strategic Support Through a number of progressive initiatives, Carlson Rezidor Hotel Group’s sourcing department is improving product quality while saving hotels big money.
By Deborah M. Bernstein Director, Corporate Communications, Carlson
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f you change the way you look at things, the things you look at change,” said Wayne Dyer, author and motivational speaker. In this issue of Hotline Online, we turn our focus to Strategic Sourcing and the dynamic changes that can help you improve your bottom line. If you thought you knew everything about what this vibrant department does to help your hotel, you are in for a pleasant surprise. Scott Deibert, vice president, Strategic Sourcing, Americas, has been spearheading a sea of change with actions and initiatives that are not only saving Carlson Rezidor hotels money, but improving efficiency, increasing quality and enhancing the guest experience. It’s part of the Sourcing Value Contribution, or SVC, which is comprised of four elements: 1. Cost avoidance 2. Cost reduction 3. New revenue generation 4. Getting more for the same cost
Traditionally, people may think of the Sourcing department as the go-to guys and gals for spending on things like hotel amenities and bed sets. Well, times have changed! With the launch of a Global Sourcing Council and a revamped and restructured Strategic Sourcing department in the Americas, Carlson Rezidor’s sourcing strength has been bolstered. “Previously, the department was structured with staff handling each brand,” says Deibert. “For example, we’d have three people working on linens. It wasn’t the most efficient way to handle purchasing. Now, we have category leaders. One person leverages the needs of all brands for that category and negotiates. It makes things more effective and efficient, and the new structure helps drive competitive pricing and higher quality. It’s exciting seeing the significant savings.” The journey has been a positive one to-date. In fact, for 2014, Strategic Sourcing drove more than $4.79 million in savings. Through strong collaboration with the Global Sourcing Council, Carlson Rezidor Hotel Group will continue to drive costs down through greater scale volume. The Council, which meets regularly, consists of staff from Carlson headquarters, the Rezidor Hotel Group, Edwardian Hotel Group and Carlson Wagonlit Travel (CWT).
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SOURCING STORIES OF SUCCESS Carlson Rezidor’s Strategic Sourcing teams are delivering results through a number of programs.
By looking at the supply system in new ways, the Strategic Sourcing department is leading initiatives to cut costs and generate revenue for Carlson Rezidor and its hotels.
ATM AGREEMENTS Sourcing is investigating ways to generate revenue for hotels through strategic ATM agreements.
PRINTING After an extensive RFP review, printing costs were reduced by 3 percent by selecting Datasource as
FROM REACTIVE TO PROACTIVE Historically, Sourcing was thought of as reactive problem solvers. Today, the team is proactive; they look at what’s happening, how to improve quality and service and lower costs. The team had great success in 2014 and wants the field to be aware of how they are helping them and their business, says Deibert. An ideal opportunity to learn more is just on the horizon. Hotels can discover what is available to them by meeting suppliers at the hotel business conference, which is being held in the Bahamas next month. The conference will offer a great opportunity to get to know suppliers and better understand how they can help the hotels lower costs, the team says.
READY TO HELP Strategic Sourcing is always ready and willing to help hotels. When the department understands key priorities of the hotels, they are better able to go after new opportunities. One example is a pest control contract negotiated by the Radisson Blu Warwick Hotel, Philadelphia. By leveraging the strength of a corporate negotiation with the same company, the hotel not only saved $3,000 a year, but also received a higher level of service for the price.
a print vendor.
CHEMICALS A review of companies providing chemicals to the hotels resulted in a vendor change with Diversey winning a new contract. The deal leveraged an agreement that the Rezidor Hotel Group had with the company, resulting in millions of dollars in savings.
“The new structure helps drive competitive pricing and higher quality. It’s exciting seeing the significant savings.”
FOOD By leveraging scale and volume, and aligning with Source One, a food group purchasing organization that is part of SODEXO, Carlson Rezidor can expect a significant reduction in the cost of food.
TELEPHONE SERVICE Leasing telecom towers is a potential revenue source, and one that the Strategic Sourcing staff is investigating.
VEHICLES Favorable lease and purchase agreements can offer rebates to hotels. Negotiations are underway.
$4.79M SAVINGS
How can Strategic Sourcing help you? Engage the Strategic Sourcing team in discussions. “We’re here to help,” says Deibert. “By helping the department understand key priorities, we are able to go after new opportunities.”
NEW INITIATIVES What does the future hold for Strategic Sourcing? In 2015, the department will concentrate on category targeting. The team is looking at laundry and kitchen equipment, energy management, and repair and maintenance contracts. “One key initiative will be an e-procurement platform,” says Deibert. “We’re collaborating with Rezidor to implement a one source portal tool that will simplify ordering and back-of-house processes. The portal would be a tool for OS& E, FF&E needs, as well as food and beverage.” But that isn’t where things end. Deibert and his team are looking at ways to connect data to drive top-line revenue and room nights. One example is a beverage company where the team hopes to help Global Sales build room nights by leveraging contracts. “We’re looking at the supply system in a different way,” says Deibert. “It’s another way the department is evolving from just contract negotiators to business drivers.”
06 | 2014 Year-end Review
GIVING BACK
Celebrity Surprise Trace Adkins joins Carlson Family Foundation to present $50,000 donation to Wounded Warrior Project.
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ountry music star Trace Adkins recently made a surprise visit to a Country Inns & Suites By CarlsonSM hotel in Nashville for an appearance and performance for guests and hotel staff—all to benefit a good cause. While in town for a December 12 performance for The Christmas Show 2014 Tour, Adkins joined the staff at the Nashville hotel to help during the busy holiday season. While he was there, he checked in guests from behind the front desk and gave a special holiday performance in the lobby. Following Adkins’ surprise holiday performance, he joined Country Inns & Suites By Carlson, in partnership with the Carlson Family Foundation, to present a $50,000 donation to Wounded Warrior Project® to help fund the organization’s Economic Empowerment pillar. The funds will help Wounded Warrior families achieve long-term financial stability through training, education and other employment services. “It’s great to be back in Nashville working with Country Inns & Suites guests, staff and Wounded Warrior Project,” says Adkins. “I’m honored to help present this donation, which will help the Wounded Warrior Project fund efforts to assist heroes in getting back on their feet. It’s an admirable thing, and I’m happy to help.”
SPECIAL RECOGNITION “The brand is proud to partner with the Carlson Family Foundation to support the Wounded Warrior Project,” says Scott Meyer, senior vice president, Midscale Brands, Carlson Rezidor Hotel Group, Americas. “Country Inns & Suites is all about making guests feel at home and serving them with a kind and caring spirit, and Trace has helped us do that here.” The donation will help make a significant impact on the lives of many veterans and their families, according to Teresa Nichols, manager of Major Gifts at Wounded Warrior Project, who accepted the donation on behalf of the organization. “Last fiscal year, we placed more than 1,900 injured service members in meaningful careers through our Warriors to Work program, and this donation should help us meet our goal of placing 2,500 more warriors this year.” Additionally, the Carlson Family Foundation sponsored Adkins’ on-stage Christmas tree giveaway throughout his Christmas Show 2014 Tour. At each performance, Adkins donated the large Christmas tree from his stage to a local charity.
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STRATEGIC SOURCING
Supplier Savings Diversey lands Carlson Rezidor’s global chemical supplier contract and promises to save hotels both money and time.
By Deborah M. Bernstein Director, Corporate Communications, Carlson
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iversey, a leading provider of commercial cleaning, sanitation and hygiene solutions, is Carlson’s new, global chemical supplier, effective January 1, 2015. The company won the global contract for Carlson Rezidor hotels in November after an extensive request-for-proposal (RFP) process, replacing Ecolab as Carlson’s global chemical supplier. What does this mean to Carlson Rezidor hotels? Savings! Diversey guarantees it can deliver savings of 15 percent, compared to a hotel’s current chemical spend. The new contract will offer a number of benefits to hotels. First, the cost of chemicals will be lowered, thanks to the company’s accurate dispensing equipment that ensures the right amount of chemicals are dispensed. That means housekeeping, laundry, kitchen and floor cleaning products will be dispensed efficiently and hotels won’t use more than needed. There are other benefits, too. Diversey will supply their Taski line of cleaning equipment, vacuums, and floor and carpet cleaners. The carpet cleaner uses a low moisture formulation, which means quicker drying so guest rooms can be turned over for new guests within one to two hours.
GETTING A HEAD START To expedite the transition of your hotel to Diversey, you can reach out directly to Carlson Rezidor’s Diversey project manager, Johann Van Haght, at +1 (954) 235-6489 or email Johann.VanHaght@sealedair.com. Van Haght will set up a meeting to discuss current needs, coordinate the initial delivery of chemicals and dispensing equipment, and set a staff training date. “We believe that you will be pleased by the excellent terms that Diversey will be able to offer hotels,” says Phil McDonald, director, Sourcing Operations. If you are in the process of considering changes to your current chemical program or interested in learning more about the new program and terms, contact McDonald at phil.mcdonald@carlson.com or your Hotel Specialist for more details. Diversey will be a Diamond Sponsor at the Americas Business Conference in the Bahamas.
Johann Van Haght, Project Manager Tel: +1 (954) 235-6489 Email: Johann.VanHaght@sealedair.com Phil McDonald, Director, Sourcing Operations Email: phil.mcdonald@carlson.com
08 | 2014 Year-end Review A Special Gesture
News and views from around the world of Carlson Rezidor Hotel Group
NOTEWORTHY
Making a unique memory Erin Lorberter knows how to brighten up someone’s day. The general manager at the Country Inn & Suites Chippewa Falls, Wisconsin, won “Bright Spot” acclaim for her recent phone interaction with a guest. A Minnesota woman called to inquire about a room and mentioned her mobility concerns. Lorberter, showing compassion and understanding of the guest’s needs, quickly recommended an ideal room for her. But the interaction didn’t stop there. When the guest asked if beers or soft drinks were served with snacks at the hotel, Lorberter replied, “No.” The guest jokingly said, “What? Wisconsin, the beer and cheese state, and no beer with happy hour snacks?” Lorberter knew just what to do to give a guest a memorable experience. On arrival, the guest found a message from the general manager. It said, “Check the fridge in your room.” Two chilled beers were waiting. This gesture led to a letter to headquarters praising Lorberter’s “legendary service.” In just a few minutes, the general manager left a life-long impression on a grateful guest. It’s not difficult. Just one small action can have a ripple effect that spreads across the brand and the company, strengthening Carlson Rezidor’s reputation as a company that truly cares for its guests. These things are not just important, they are brand differentiators. It’s how the company plays to win.
Say Thanks to the Heroes in Your Life Fundraising with a song Who were your childhood heroes? A teacher, a coach, a friend? Start the new year by saying thank you with a free song—and in seconds you will also help the World Childhood Foundation protect children. “Childhood’s ThankYou campaign is a great way to engage people by providing a way to recognize those who helped contribute to their happy childhood,” says Brenda Schultz, director, Responsible Business, Americas. “Thank a hero from your childhood, or a special friend or colleague, and the Carlson Family Foundation will donate $5 to help protect children around the world from abuse, neglect and exploitation.” ThankYou, a World Childhood Foundation campaign, builds awareness of the sexual abuse of children and raises funds for Childhood programs. The goal of Childhood is to ensure that every child has the opportunity to grow up with memories of a safe
and loving childhood instead of a violent or damaging past. By thanking those who loved and protected us during our childhood, Childhood hopes to inspire people to be there for a child today. Send a ThankYou now to your childhood heroes. It’s easy. Choose someone. Find a song. Then dedicate! Just visit ThankYou.org and make your dedication today.
Helping a Deserving Wish Come True Going above and beyond As part of the Radisson brand’s Spread The Love program, the staff of the Radisson Guatemala thought of a way to make one boy’s dream come true. Christian Lopez, a 12-year-old boy with a brain tumor, had one dream for Christmas, to see his parents. Since he started the
CREATING BRIGHT SPOTS Clockwise, from above: Scott Meyer, senior vice president, Midscale Brands, Carlson Rezidor Hotel Group, Americas, with Erin Lorberter, general manager, Country Inn & Suites Chippewa Falls, Wisconsin; the new 121-room Country Inn & Suites, Bemidji, Minnesota, features a custom design that is modern and comfortable and includes all of the characteristics that the brand is known for.
treatment for his disease, he was away at a hospital. Radisson was contacted by an organization asking for one night of accommodation for Christian and his parents. The Radisson decided to make it special. The hotel staff welcomed Christian with balloons and presents. Staff members decorated his room for him to spend time with his parents in an environment free of stress.
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NEW ON THE SCENE Clockwise, from above: Lobby of the Radisson Hotel Bogotá Airport, Colombia, one of Carlson Rezidor’s newest hotels in South America; Christian Lopez is welcomed with presents and balloons by the staff of the Radisson Guatemala, who made a visit from the boy and his parents extra special; the lobby of the new 138-room Country Inn & Suites, Metairie, Louisiana.
Recent Hotel Openings Country Inn & Suites, Bemidji, Minnesota The newest Country Inns & Suites By CarlsonSM hotel in Minnesota features a custom design that is modern and comfortable. It includes the characteristics the brand is known for, like a welcoming lobby fireplace and outdoor patio where guests can dine on the brand’s complimentary, hot breakfast. The 121room hotel is connected to Bemidji’s popular George W. Neilson Convention Center and the Sanford Events Center. The hotel is operated and managed by Bay Ridge Properties International. “This hotel has so much to offer guests from our location right on the shores of Lake Bemidji,” says General Manager Saundra McLean. “We are excited to offer the warm, caring and welcoming guest service that is noteworthy of the Country Inns & Suites brand.” First opened to guests in October 2014, the hotel
held its official ribbon-cutting ceremony in November with a visit from Trudy Rautio, president and chief executive officer, Carlson. “As a frequent visitor to Bemidji, I am thrilled to be here to welcome this new Country Inns & Suites hotel,” says Rautio. “We know guests of this hotel will be saying, ‘I love this Country!’”
restaurant and bar, Ka!, provides a modern and upbeat atmosphere, and it offers an array of local and international cuisine. The hotel also offers a convention center with a variety of spaces that can accommodate up to 600 people. “This reinforces our commitment to further expand our presence in the region,” says Javier Rosenberg, chief operating officer, Carlson Rezidor Hotel Group, Americas. “We are very excited to partner with AR Hotels to expand the Radisson brand in this key airport location. ” “We chose Radisson as the brand for this hotel because we trust that its global recognition will help us internationalize our products and services. We are confident that the alliance between AR
just minutes from the world headquarters of the multibillion-dollar specialty outdoor retailer Cabela’s, as well as Cabela’s flagship retail store, the Fort Sidney Museum, and Sidney Hill Boot Cemetery, a unique remnant of the Old West. The hotel also features easy access to the region’s airport and meeting space for up to 350 guests.
Country Inn & Suites, Metairie, Louisiana
Radisson Hotel Bogotá Airport, Colombia Radisson® welcomed another hotel in South America with the Radisson Hotel Bogotá Airport. The hotel is located a few minutes away from the Bogotá El Dorado international airport in the business district of El Salitre in Bogotá. The hotel offers 199 guest rooms with a variety of configurations, including suites with kitchens for extended stays, modern furnishings and soundproof windows. The hotel features a spa and hair salon, ar Spa, as well as a fitness center and business center. The hotel’s onsite
guest rooms and suites with spa-like bathrooms. Opening the hotel is general manager, Andy Khorasani. “We are excited to enter into this partnership with Carlson Rezidor Hotel Group,” says L. S. Multani, managing member, Trophy Hotels, LLC. “Country Inns & Suites is known for providing a caring, comfortable and consistent experience for guests, all delivered with a touch of home, and with that service philosophy, we are confident this hotel will be a great success.”
Hoteles and Radisson will prove successful,” says Carlos Agudelo Restrepo, president, GRUPO AR.
Country Inn & Suites, Sidney, Nebraska This hotel’s convenient location in Sidney, Nebraska, is
Country Inn & Suites, Enid, Oklahoma This new-construction, 77-room hotel features the brand’s latest design, which includes modern interiors, comfortable and stylish furnishings, and spacious
This 138-room Country Inn & Suites hotel is conveniently located near the businesses, restaurants and iconic attractions of New Orleans, including the French Quarter and the Louisiana Superdome. With its proximity to the Port of New Orleans, the hotel location is also convenient for visitors in town to board a cruise. The property is less than nine miles from the Louis Armstrong New Orleans International Airport. Among other amenities, the hotel offers free airport shuttle service, modern rooms, and a saltwater pool.
10 | 2014 Year-end Review
THOUGHT LEADERSHIP
2014: Growth in the Americas As we look back on last year, development proves to be just one of our many bright spots. By Javier Rosenberg Chief Operating Officer, Carlson Rezidor Hotel Group, Americas
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here is snow and sub-zero temperatures in Minneapolis, but as we transition from 2014 to 2015, I am enthusiastic about our future. Last year was a busy one in the Americas, one with strong, continued momentum. Personally, I think one of the most exciting developments of 2014 was the addition of two new brands: Radisson Red and the Quorvus Collection. We are putting a strong focus on Radisson Red brand development opportunities in the Americas. Another key initiative is to strengthen and grow Country Inns & Suites By CarlsonSM in the Americas and, with the unveiling of the first dozen, new-build Gen4 properties, we are making strong headway. In 2014, we added hotels in Arizona, Florida, Iowa, Louisiana, Maryland, Montana, Minnesota, Nebraska, Oklahoma, Tennessee and Texas. Renovations of existing properties are well underway, with more than 178 Property Improvement Plans (PIPs) delivered and many renovations well underway. Radisson® continued to strengthen its position in the upscale segment with a record number of new signings. In the U.S., we signed new properties in Arizona, California, Illinois, Louisiana, Michigan, North Carolina, Ohio and Texas. We also added Brazil, Canada, Chile, Colombia and Trinidad hotels to the Radisson family. Park Inn® by Radisson continues expansion in the Canada, Latin America and the U.S. The portfolio expanded in 2014 with additions in Bogotá, Colombia; Toronto, Canada; and Beaver Falls, Pennsylvania. We also signed new Park Inn by Radisson hotels in three Pennsylvania cities: Clarion, Indiana and Uniontown, and signed four properties in Latin America: Lima, Peru; Salvador, Brazil; Barrancabermejo, Colombia; and Puerto Varas, Chile, which opened Jan. 2. We can’t forget about the kudos we earned last year. Eleven Carlson Rezidor hotels were named to the 2014 Expedia® Insiders’ Select™ list, five earned 2014 Condé Nast Traveler Readers’ Choice Awards, and Radisson ended the year on a high note after The Telegraph Travel Awards 2014 named our upscale brands to its prestigious list of “Top 10 Best Hotel Groups.”
We are excited to continue building on our momentum in 2015. For one, we are looking forward to our annual business conference, which will be held at the Atlantis, Paradise Island, Bahamas, on Feb. 23–26, 2015. We have a very strong program planned this year and look forward to seeing you there! As we welcome the new year, I’d like to thank you for being part of the Carlson Rezidor family. I, and the entire team at Carlson Rezidor would like to wish you and your family a happy, healthy and prosperous 2015 filled with many blessings.
Send a free song today at ThankYou.org
$5 will go to help children at risk.
THANKYOU BY