BUSINESS CONNECTIONS Houston
Community News & Business Reports
Published By Houston Highlights Publishing, L.L.C. Proudly Serving The Houston Community Since 1998
TSU Dean elected to lead national Historically Black Colleges and Universities’ School’s of Business Summit HOUSTON-Joseph L. Boyd, Ph.D., dean of Texas Southern University’s (TSU) Jesse H. Jones School of Business Boyd (JHJ) has been elected to lead the National Historically Black Colleges and Universities (HBCUs) Schools of Business Summit for 2005-2006. Boyd, who has been Dean of JHJ since 2002, is responsible for setting next year’s agenda for HBCUs. Boyd, who has more than 30 years of experience in academia, held positions as Distinguished Professor of Accounting and Sr. Vice President for Academic Affairs at Benedict College in Columbia, South Carolina, prior to joining TSU. In his new role, Boyd is charged with organizing a threeday summit for HBCU business school deans and representatives from major business and government agencies to discuss strategies and opportunities for strengthening business programs at HBCUs. The Higher Education Act of 1965, defines an HBCU as: “...any historically black college or university that was established prior to 1964, whose principal mission was, and is, the education of black Americans.” In 2002, President Bush signed an Executive Order to establish the White House Initiative on HBCUs, within the U.S. Department of Education’s Office of the Secretary. The HBCU initiative works with some 30 federal agencies to increase the ability of HBCUs to compete for federal grants, contracts or federally sponsored programs. HBCUs enroll 14 percent of all African-American students in higher education, although it constitutes only 3 percent of America’s 4,084 colleges or universities. The majority of the 105 HBCUs are located in the Southeastern states, the District of Columbia and the Virgin Islands.
Texas Conference Of Black Mayors 4th Annual Conference August 18-19, 2005 “Building Stronger Communities While Facing Economic Challenges”
Westin Oaks Hotel 5011 Westheimer Houston, Texas 77056
• Email: news@houstonbusinessconnections.com • AUGUST 2005
INDEX
COMMUNITY SPOTLIGHT
Ford Signs Deal with Funkmaster Flex ….…2 From the Publisher's Desk …………..………2 Homeownership May Be Within Reach …....3 Listing of Houston Area Chambers ………....3 Texas Conference of Black Mayors Info …...4 Church State and Africa………………...……5 Five Points of Good Customer Service ........6 Attire Linked to Professional Image..............8 Issues Threatening Minority Businesses….11 How Far Have We Really Come? ………....11 Rev. Jackson Opposes Bush Nominee ......11 Diversity Is The Key
HARD AT WORK– Leslie Alexander has always believed that sports teams could make a real difference in their communities. He is seen here working in the Houston community.
Committed to Houston Rockets owner Leslie Alexander cares about winning on the court, in the community
Upcoming Events Calendar August 2005 Wednesday, August 3, 2005
hen Leslie Alexander purchased the Houston Rockets on July 30, 1993, he made it clear that he wanted to build the best franchise in professional sports, both on and off the court. His mission was simple: to win championships for Houston and to help Houstonians in need. He has already succeeded on both fronts. In 1994 and 95, the Rockets won back-to-back championships, and after acquiring the Houston Comets, Alexander’s WNBA team brought Houston four consecutive championships from 1997-2000. “I want to do the most we can every year to win championships,” Alexander said. “That’s always our goal and it has
been thrilling to see what this organization has accomplished over the last twelve years.” While Alexander’s teams have been successful on the basketball court, they have also earned championship honors for their off-the-court commitment to the Greater Houston community. In 1997 the Rockets received the Pro Team Community Award given by the World Sports Humanitarian Hall of Fame for outstanding community service. “I’ve always believed that sports teams can make a real difference in their communities,” Alexander said. “When I bought the
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Love mandatory for Codwell certified doctor of podiatric Medicine,” says one Houstonian. Born in Galveston, Texas and raised in Detroit Michigan, Codwell’s desire If you’ve been in to become a podiatrist Houston anytime at all, you developed through a will more than likely recogprocess that began with nize the face of Dr. John an interest in dentistry, Codwell. Chances are, you then pediatrics. Codwell might not know his profesrecalled that he always sion right off, but, his unshakwanted to be a physician Dr. Codwell able love and caring for peoof some sort, but had a ple can’t escape recognition. difficult time deciding in what field. “Dr. Codwell is perhaps one of Houston’s most involved and respected Please see DR. CODWELL, P.15 community leaders, as well as a board
T. D. Jakes Ministries Presents: MegaFest 2005, August 3rd - 6th, in Atlanta is a family affair. Bringing Woman, Thou Art Loosed! (a woman based conference), ManPower (a man based conference), and Entertainment events for the entire family. MegaFest
Please see CALENDAR, P.4
PRODUCTSHOWCASE
. Jarvis
To Place Your Product Here: 832.212.8735
JOHNSON LEADING BY EXAMPLE Houston City Council District B Paid for by Jarvis Johnson Campaign, Velika Hines, Treasurer
Family, patients, community priority one for this Houston area surgeon
As a Father, Husband, Home Owner, Civic Leader, Businessman, and College Graduate, Jarvis Johnson pledges to listen and work with all Residents to make Our Neighborhoods Safer from crime and more Secure from flooding.
Unemployment Rate Drops to 5.1 Percent Employers Continue Adding Jobs AUSTIN — The unemployment rate dropped four-tenths of a percentage point to 5.1 percent in June. Seasonally Adjusted Nonagricultural Employment in Texas grew by 12,700 jobs in
June, the tenth consecutive month of job growth. Texas employers have added 115,500 jobs over the year, for an annual growth rate of 1.2 percent. Eight of nine industry sectors reported
job growth for the year. “The Texas labor market continues to make positive strides with sustained job growth and a significant drop in the unemployment rate,” said Texas
Workforce Commission (TWC) Chair Diane Rath. “In the last two years, employers have Please see JOBS, P.14
AUTOMOTIVE ANNOUNCEMENTS/Publisher’s Page
The Ultimate Driving Machine
Funkmaster Flex Gets Deal With Ford
®
Get Ready for the driving event of a lifetime. BMW invites you to put the all-new 3 Series through its paces on the Performance Driving course. Discover for yourself the exhilaration of its 255-horsepower, aluminum/magnesium composite engine as it races to the 7000-rpm redline; the tenacious grip of its run-flat performance tires through the slalom; the quicker acceleration of the 6-speed transmission; and
HHP
the athletic responsiveness and handling of Active Steering. You’ll truly discover The Ultimate Driving Experience. Reserve your spot for the August 5-7, 2005 event to be held from 8:30a.m. thru 8:00p.m. at Reliant Stadium, One Reliant Park, Houston, TX 77054. ------------------------------------------------------Call to reserve: 1-888-344-4BMW(4269) TM
Ford recently announced a unique marketing partnership with hip hop giant Funkmaster Flex to customize two Ford vehicles – the all new 2006 Ford Fusion and F-150 for a five-city tour and on-line giveaway program. Flex has customized rides for celebrities including Maria Carey, Moby, 2006 Ford Fusion Tyra Banks, Tracy McGrady, Wyclef Jean and John Madden, among others. The 2006 Ford Fusion breathes a fresh attitude into the American mid-size car.
Pictured: James Malone (second from right) Group Account Director, UniWorld Group Inc. Ford Division Account, Steve Ewing (far left) President of Atlanta's Wade Ford dealership, Funkmaster flex (second from left) and Kenard Gibbs (far right), President of VIBE stand in style alongside the Ford Mustang at the Ford booth during the inaugural VIBE Music 2005 Festival.
•••••••••••••••••••••••••••••••••••••••••••••••••••••••••••Support Companies That Support Diversity! A message from Houston Highlights Publishing, L.L.C.
Because You Deserve The BEST! Purchase your next car from Kesa Guest
Houston Highlights Publishing, L.L.C.
The Publisher’s Desk
Mercedes-Benz of Sugarland 15625 South West Freeway Sugarland, Texas 77478
Direct: 281.207.1519 Cell: 713.703.5185 Aubrey R. Taylor, president and CEO of Houston Highlights Publishing, L.L.C., publisher of Houston Business Connections.
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s always, I would like to thank the supporters you’ll find as you flip through the pages of this edition. It’s through their generous support this publication is made possible each month. If you haven’t already heard, black mayors from across the Lone Star State are going to assemble here in Houston for their 4th Annual Conference. The event will be held at the Westin Oaks Hotel located at 5011 Westheimer from August 18-20. On our events page you will find a complete schedule along with information on the keynote speaker. This years conference will be keynoted by our very own U.S. Representative Al Green of the 9th Congressional District of Texas. I would be less than grateful if I didn’t seize this moment to thank and welcome Mike Calvert Toyota, Gulfgate Dodge, The Jarvis Johnson for District B Campaign, Theodore Sims, Jr. Insurance Agency, and Attorney Yemane Clarke for making an informed buying decision and joining our growing list of supporters. The advertisers and supporters you find on our pages are among Houston’s very best in their respective fields. I sincerely ask you to show them your support by wielding your buying power to purchase the goods and services they have to offer. I hope you enjoy this edition!
Kesa Guest
Executive Sales Associate
Star Achiever
Houston Highlights Publishing, L.L.C. Mailing: 957 Nasa Parkway #251 Houston, TX 77058. Connections Line: (832)212-8735 Fax Line: (530)348-6423 Email News & Press Release info to: news@houstonbusinessconnections.com Houston Business Connections is published on a monthly basis by Houston Highlights Publishing, L.L.C. all right reserved. No articles may be copied, rewritten, published, or otherwise distributed without the prior written approval of the publisher. For special requests email: aubrey@houstonbusinessconnections.com
Mercedes-Benz of Sugar Land • 15625 South West Freeway • Sugarland, Texas 77478
2 • AUGUST • Houston Business Connections Monthly •
PUBLISHED BY HOUSTON HIGHLIGHTS PUBLISHING, L.L.C. • 832.212.8735
NEWS & COMMUNITY ANNOUNCEMENTS RESEARCH Baylor, ICC and Gentech, Inc. joins forces Recently Baylor College of Medicine (BCM), the Intercultural Cancer Council (ICC) and Genentech, Inc. joined efforts to improve the participation of minorities and underserved patients in clinical research trials. This strategic alliance is designed to address two critical components - policy and intervention research - in the recruitment and retention of patients in oncology and asthma clinical trials. Genentech is providing $5.5 million over four years to support the program.
TRAVEL British Airways Begins New Route British Airways started flights from London Gatwick to Hassi Messaoud in Algeria recently. There will be two flights each week, on Tuesdays and Thursdays, on a Boeing 737 aircraft. The airline also flies from London Gatwick to the Algerian capital, Algiers, five times each week. Robert Boyle, British Airways’ director of commercial planning, said: “Hassi Messaoud is a centre for oil and gas production and our market research shows that there is a business demand for these services.” The new route is a big oil and gas route. This is the sixth new route to start at London Gatwick this summer. Other new destinations are Bucharest in Romania, Salonika in Greece, Sofia in Bulgaria, Split in Croatia and Vilnius in Lithuania.
Reps. Al Green and Jim Ryun Introduce Bill to ‘Build Homes’ for Our Troops Washington, DC Congressman Al Green (DTX) teamed up with his colleague Representative Jim Ryun (R-KS) to introduce HR 3186, the Build Houses for Our Military’s Enlisted Green Servicemembers (Build HOMES) Act, to provide more access to quality affordable housing for our men and women in uniform. “Our men and women serving in our nation’s armed forces have made an admirable commitment to protecting this country. As servicemembers, they take many risks and make many sacrifices in the protection of liberty both here and abroad. Just as they have made a commitment to us, we should make a commitment to ensuring that their families have a place to R
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call home,” commented Green. Today, many military bases across the country are experiencing severe housing shortages. Currently, the Department Ryun of Housing and Urban Development (HUD) considers military basic allowance for housing (BAH) as income in determining if a person qualifies for low-income housing. However, HUD does not consider Section 8 housing vouchers as income for the same purpose. If enacted, the Build HOMES Act would allow more military personnel to qualify for low-income housing assistance by directing HUD Please see HOMES, P.14
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BUSINESS HP Unveils Targeted Program to Streamline Company, decrease company overhead HP unveiled a targeted program designed to simplify its structure, reduce costs and place greater focus on its customers. The company expects these actions to save $1.9 billion annually, drive growth and increase business performance. The program simplifies HP’s structure by embedding sales and marketing efforts directly into the business units, providing a tighter link with customers. It cuts expenditures by restructuring support functions, eliminating redundancies and modifying HP’s U.S. retirement programs, which will free funds for reinvestment in the business. Additionally, it improves individual accountability and executive focus through a simpler reporting structure with fewer management layers.
GLOBAL New Chevron Advertising Targets Dialogue about Global Energy Issues SAN RAMON, Calif., – Chevron Corporation recently launched a new global advertising campaign to raise awareness and encourage discussion about important issues facing the energy industry, including supply and demand, the role of alternative and renewable energy sources and the promise of technology. The campaign will include print and broadcast in major media, and an innovative website, willyoujoinus.com, that will provide a forum for discussion among a wide range of stakeholders. The site currently offers viewpoints on the future of energy by John Elkington the Chair of Sustain Ability and Jerry Taylor, Director of Natural Resource Studies, The Cato Institute.
FINANCIAL Governor Rick Perry recently announced $50 million Financial Commitment Texas Governor Rick Perry announced the second largest financial commitment from the Texas Enterprise Fund. Lexicon Genetics Incorporated of The Woodlands, Texas A&M University and the Institute of Biosciences and Technology, in Houston, will receive a $50 million award for the advancement of genome medicine. Of that, Lexicon will receive $35 million, Texas A&M will receive $10 million and $5 million will go to the Institute of Biosciences and Technology. In 2003, Texas Instruments was also awarded $50 million through the Texas Enterprise Fund. Overall, for every Texas Enterprise Fund dollar invested, the state and local economy will reap $3 in tax revenue, over the next 20 years.
TRANSIT Congressman Al Green Announces a $1.72 Million Grant to Protect Houston Area Transit from Terrorist Attacks WASHINGTON, DC - In the wake of recent unfortunate bombings in London,Congressman Al Green (TX-9) announced a grant in the amount of $1.72 million to be allocated to Houston’s Metropolitan Transit Authority (METRO) to devise a comprehensive plan to protect area transit from acts of terrorism.
The following is a comprehensive list of Houston area Chambers of Commerce -------------------------Acres Home Citizen Chamber Of Commerce (713) 692-7003 6130 Wheatley St Houston, TX 77091 Arab U.S. Chamber Of Commerce (281) 447-2563 525 N Sam Houston Pkwy E Houston, TX 77060 Arab-us Chamber National (713) 963-4620 1330 Post Oak Blvd Houston, TX 77056 Asian Chamber Of Commerce (713) 782-7222 7457 Harwin Dr Houston, TX 77036 Australian American Chamber Of Commerce (713) 467-2146 11935 Cobblestone Dr Houston, TX 77024 C I S American Chamber Of Commerce (713) 464-4800 8707 Katy Fwy Houston, TX 77024
Owning the home of your dreams doesn’t have to be just a dream any more.
Homeownership May Be Within Reach Opening of Branch with Culturally Themed Décor Part of Wells Fargo’s Approach to Serving Traditionally Underserved Markets ells Fargo Home Mortgage recently announced the grand opening of its newest retail store in Houston, Texas. The opening of the branch is part of Wells Fargo’s approach to better serve traditionally underserved customers in ethnic minority neighborhoods. Located at 12941 North Freeway, Suite 100, the store offers a full spectrum of mortgage products and services. The company has launched a new in-store concept to include culturallythemed décor driven by the location and cultural makeup of the surround-
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ing community. The Houston branch will feature a “gallery” of African American and Latino artwork and colorful interior signage in English. Many of these new Wells Fargo Home Mortgage branches will be in convenient storefront locations for easy access to patrons. “Wells Fargo realizes that our customers in Houston may need tailored mortgage solutions to help them achieve the dream of homeownership,” said Viola Solomon, regional emerging markets Please see RESIDENTS, P.14
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Ralph Alvarez President – McDonald’s North America Ralph Alvarez currently serves as president, McDonald’s North America. In this role, Alvarez is responsible for more than 15,000 McDonald’s restaurants Alvarez in the U.S. and Canada. Before his recent promotion, Ralph Alvarez served as president, McDonald's U.S.A. Prior to being named president, Alvarez was chief operating officer of McDonald’s U.S.A. Before serving as
COO, Alvarez was president, Central Division, for McDonald’s U.S.A. He was responsible for nearly 4,300 restaurants in the central United States. Previously, he served as president of McDonald’s Mexico. Prior to that, Alvarez served as regional director for Chipotle Mexican Grill, one of McDonald’s Partner Brands. Please see ALVAREZ, P.14
For Consideration Email Biography to: news@houstonbusinessconnections.com
PUBLISHED BY HOUSTON HIGHLIGHTS PUBLISHING, L.L.C. • 832.212.8735
Caribbean Chamber Of Commerce (713) 977-8308 7171 Harwin Dr Houston, TX 77036 Chamber Of Commerce North (281) 872-8700 16825 Northchase Dr Houston, TX 77060 Chamber Of Commerce North Channel Area (713) 450-3600 P 9759 Ste Ste 100 Houston, TX 77213 Clear Lake Area Economic Development Foundation (281) 486-5535 2525 Bay Area Blvd Apollo, TX 77058 Clear Lake Shores Chamber Of Commerce (281) 488-7676 1201 Nasa Rd 1 Apollo, TX 77058 Cy-fair Houston Chamber Of Commerce (281) 955-1100 11050 Fm 1960 Rd W Houston, TX 77065 Cy-fair Houston Chamber Of Commerce (281) 765-8888 11050 Fm 1960 Rd W Houston, TX 77065 French American Chamber Of Commerce 5373 West Alabama, #209 Houston, TX 77056 (713) 960-0575 German American Chamber Of Commerce (713) 877-1114 5599 San Felipe St Houston, TX 77056 Please see LISTING, P.5
• Houston Business Connections Monthly • AUGUST • 3
MEETINGS • CHURCH FUNCTIONS • CONVENTIONS • EVENTS TO HAVE YOUR INFORMATION INCLUDED IN THIS SECTION EMAIL INFORMATION TO: news@houstonbusinessconnections.com.
Your Opinion Counts! Houston City Council meetings are conducted each week on Tuesdays at 1:30 p.m. and Wednesdays beginning at 9:00 a.m. Any citizen may speak before Council on a Tuesday beginning at 2:00 p.m. To reserve time to address City Council (up to three minutes), contact the City Secretary's Office (713.247.1840) prior to the commencement of the meeting. All Council meetings are open to the public and held at City Hall located at 900 Bagby, 2nd Floor in Downtown, Houston.
Texas Conference of Black Mayors TENTATIVE SCHEDULE OF EVENTS
Thursday, August 18, 2005 Conference Registration The Westin Oaks Hotel 5011 Westheimer @ 9:00 am – 2:00 pm –––––––––––––––––––––––––––––––––– 3rd Annual TCBM/NFBPA DRIVING FOR EXCELLENCE GOLF TOURNAMENT Wild Cat Golf Club 12000 Almeda Road Houston, Texas 77045 * $100 per player & $400 for a team of 4 players
About The Key Note Speaker U.S. Representative Al Green took the oath of office on January 4, 2005 to serve the people of Texas’ 9th Congressional District. As a veteran civil rights advocate, he has dedicated his life to fighting for those in society whose voices, too often, are not heard. Congressman Green’s chief legislative priorities for the 109th Congress are strengthening Medicare and Social Security, increasing access to higher education, and expanding access to healthcare. Within the House of Representatives, Green serves on the Financial Services Committee. As a member of the committee, he’ll continue his fight to eliminate insurance, housing and lender practices that have historically victimized low and moderate income communities. Additionally, Green will work to increase affordable housing and ensure that every American realizes the dream of homeownership. Born in New Orleans, Louisiana, Green’s parents taught him the importance of education and instilled in him the drive and determination to succeed. After attending Florida A&M University in 1971, he went on to attend Tuskegee Institute of Technology. In 1974, Congressman Green earned his law degree from the Thurgood Marshall School of Law at Texas Southern University, where he later served as an instructor. As a student, he earned awards in the areas of Federal Procedure and Conflicts. After graduating from law school, Green cofounded and co-managed the law firm of Green, Wilson, Dewberry and Fitch. In 1977, he was elected Justice of the Peace, Precinct 7, Position 2, where he served for 26 years before retiring in 2004. Throughout his career, Green has earned the respect of his colleagues and a wide cross-section of community leaders who have praised his legal skills, impeccable character and innate ability to communicate skillfully with people of diverse backgrounds. For nearly ten years, Green served as president of the Houston Branch of the National Association for the Advancement of Colored People (NAACP). In an effort to ensure that all Houstonians share in its growing economy, Green created the Houston Fair Share program, which encourages corporations to join with minority firms in joint ventures and to hire minority vendors. Green also co-founded the Black and Brown Coalition with Judge Armando Rodriguez. This organization brings together Houston's African American and Hispanic communities to work on issues of common interest.
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2005 will be one enormous event providing an atmosphere of family bonding, festival excitement, Christian fun and power-packed teaching and preaching sessions for all ages. FOR MORE INFORMATION:1 .877.TDJ.MEGA VISIT: www.tdjakes.org --------------------------------------------------www.houstonbusinessconnections.com
Diversity Related Event For The Month of August
Keynote Speaker
Calendar
–––––––––––––––––––––––––––––––––– Schedule of Events 8:00 am...........................................Check-In 9:00 am.............Shotgun Start – Scramble Event 3:00 pm...............................Awards Ceremony –––––––––––––––––––––––––––––––––– Welcoming Reception 7:30 pm – 9:30 pm Invited Guests Include • Texas Association of Black City Council Members • Texas Legislative Black Caucus • African American Senate Black Caucus • Host of other elected officials • Celebrities and other invited guests
Wednesday, August 3, 2005 “Speaking Español. Club”—PLACE: Don Carlos Cantina Restaurant. 6501 Southwest Fwy. WHEN: August 3 & Every First Wednesday of the Month. TIME: AT 6 – 7:30 PM • TOPIC: Tu VS. Usted. Culture & Traditions. SPEAKER: Margarita Hernandez • PROGRAM COST: $45.00 (includes class, handout & dinner) • RSVP: @ 713-871-0934, 281-536-3927. • Join Us to Discuss, Practice and Have Fun Speaking Español. --------------------------------------------------www.houstonbusinessconnections.com
Sunday, August 07, 2005 THE CONCERT!!! - Come see acclaimed christian recording artists Donnie McClurkin, Michael W. Smith, and Israel Houghton at The Toyota Center on Sunday, August 7. Time: 6:00p.m. Location: The Toyota Center For more info: www.kingdombuilders.com or Phone: 713.723.8187 --------------------------------------------------www.houstonbusinessconnections.com
Wednesday, August 10, 2005 Minority Purchasing Council Event....August 10, 2005 Florida Minority Supplier Development Council "22nd Annual Conference and Trade Fair", Disney's Contemporary Resort, 1675 Buena Vista Drive, Lake Buena Vista, Florida 32830 Contact: Ms. Susan Matuszewski (407) 245-6062 Email: susan@fmsdc.org --------------------------------------------------www.houstonbusinessconnections.com
Thursday, Aug. 11, 2005 Houston Hispanic Chamber of Commerce From 9:00 AM to 10:30 AM : The second Thursday of every month kicks-off the Chamber social calendar with a Membership Orientation. New and renewing members are encouraged to come out and hear what the Chamber has to offer in the way of services and resources. Speakers and sponsors attend the morning gatherings, sharing vital information about how the Chamber has helped them succeed professionally in the business world. Location Address: HHCC Offices o 2900 Woodridge, 2nd Floor • Houston, Texas 77087 • For More Information Phone: 713-644-7070 or www.houstonhispanicchamber.com --------------------------------------------------www.houstonbusinessconnections.com
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Saturday, August 13, 2005
Friday, August 19, 2005
Crossroads for 5th Graders - Parents bring your 5th graders out for fun! Time: 11:30 a.m. - 5:30 p.m. Location: Windsor Village Heatherbrook/Moon Hall For more info: www.kingdombuilders.com or Phone: 713.723.8187
Conference Registration The Westin Oaks Hotel 5011 Westheimer@7:30 am – 10:00 pm –––––––––––––––––––––––––––––––––– 7:30 -8:30am............Continental Breakfast 9:00 am..........................Opening Remarks Honorable Mayor John White TCBM President & Mayor of Ames, TX A Word From the NCBM Honorable Roosevelt Dorn, NCBM President & Mayor of Inglewood, CA. –––––––––––––––––––––––––––––––––– 9:15 am......Mayors Meeting with President 9:45 am..............Affordable Housing Panel 10:45am.....................BREAK (15 minutes) 11:00 am........................Legislative Update 12:00 pm ...........LUNCH ON YOUR OWN 1:30 pm.................Economic Development 2:45 pm.......Corporate Procurement Panel 3:00 pm..................................Infrastructure 4:00 pm....................Workshops Adjourned ––––––––––––––––––––––––––––––––––
Friday, August 19, 2005 Awards Banquet The Westin Oaks Hotel Consort Ballroom 7:00 pm....................................Registration 7:30 pm.....Dinner & Awards Presentations –––––––––––––––––––––––––––––––––– Presentation of Sponsor Awards Honorable John White, President, TCBM Presentation of Scholarships Honorable Frank Jackson Mayor of Prairie View, TX Keynote Speaker The Honorable Al Green U.S. Representative ––––––––––––––––––––––––––––––––––
Texas Conference of Black Mayors
Saturday, August 20, 2005
For more information on the event contact Ms. Brenda White @ (281)862-9394 or by Email: tcbm@worldnet.att.net
8:30 am.....................Continental Breakfast 9:00 am.....Texas Association of Black City Council Members Quarterly Board Meeting
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Wednesday, Aug. 17, 2005 Minority Purchasing Council Event....Tennessee Minority Supplier Development Council "2005 Marketplace of Opportunities", Nashville Convention Center, 601 Commerce Street, Nashville, Tennessee 37203 Contact: Ms. Cheri K. Henderson (615) 2594699 Email: info@tmsdc.net --------------------------------------------------www.houstonbusinessconnections.com
Saturday, August 20, 2005 Houston Area Urban League • First Time Homebuyers Class • The First Time Homebuyers Class is designed to assist low to moderate-income families with the home buying process. Completion of this class entitles qualified families with down payment and closing cost assistance. Classes are in English and Spanish covering. Classes are from 8:30 a.m. - 1:00 p.m. @ 1301 Texas Avenue (Downtown Houston) To Register Call: (713) 393-8738 or (713) 393 8730. For more info: www.haul.org --------------------------------------------------www.houstonbusinessconnections.com
Friday, August 26 - 27, 2005 High Finance Seminar 2005 • Speaker: Dr. I.V. Hilliard@ 7:30pm Location: 1535 Greensmark Dr. Houston, TX 77067 For More Info: 281.875.4448 or www.newlight.org --------------------------------------------------www.houstonbusinessconnections.com
Tuesday, August 30, 2005 Joel Osteen @BJCC Arena @7:30pm 2100 Richard Arrington Blvd, Birmingham, AL 35203 Tickets can be purchased at www.ticketmaster.com
“On behalf of Houston I would like to welcome The Black Mayor’s Conference to our great City. And I would like to thank Waste Management, Inc. and our many supporters and advertisers for making this page possible.”
—Aubrey R. Taylor, President Houston Highlights Publishing, L.L.C.
PUBLISHED BY HOUSTON HIGHLIGHTS PUBLISHING, L.L.C. • 832.212.8735
EDITORIAL
BY: Andrew Young, Former U.S. Ambassador to the U.N. and Chairman of Goodworks International. Bishop T.D. Jakes, Founder and Senior Pastor of the 30,000-member Potter’s House of Dallas
Church, State and Africa We are American Christians of African descent. We have seen the fight for apartheid. We participated in Live Aid concerts and hummed to the melody of “We are the World.” We have witnessed plane after plane, ship after ship carrying manna from heaven – abundant amounts of food for the people of Africa. Together, we share a commitment with millions of missionaries and active sociallyminded groups around the world to “feed the hungry, heal the sick and to get at liberty those who are oppressed.” So, why is it there are still so many admonitions to keep caring for Africa? Didn’t those outreaches work? Couldn’t
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Secretary of State Condoleezza Rice in an effort to continue a long and established bipartisan tradition of church-state cooperation in areas of need and opportunity. President Bush, fortunately, has realized the potential network of faith-based leadership in addressing the needs of the people of Africa. The recent signing of the African Growth and Opportunity Act extension is but one example of his appreciation of Africa’s importance to the U. S. as a trading partner and supplier of strategic minerals. But is it enough? In a word, no. Africa is crying out for more than a
we satisfy the appetite of the people? Recently, we were invited, along with 20 of our esteemed colleagues, to meet with
Please see EDITORIAL, P.15
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“It’s So Easy To Buy A Dodge” at GULFGATE DODGE!
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COME SEE DIANOH!
Listing continued from P.3 Houston Hispanic Chambers Of Commerce (713) 644-7215 2900 Woodridge Dr Houston, TX 77087 Houston Northwest Chamber Of Commerce (281) 440-3476 14511 Falling Creek Dr Bammel, TX 77014 Houston Northwest Chamber Of Commerce (281) 440-4160 14511 Falling Creek Dr Houston, TX 77014 Houston West Chamber Of Commerce (713) 785-4922 10777 Westheimer Rd Houston, TX 77042 Houston West Chamber Of Commerce Spring Branch Division (713) 467-9330 8400 Long Point Rd Houston, TX 77055 Indo American Chamber Of Commerce Of Greater Houston (713) 850-1144 1990 Post Oak Blvd Houston, TX 77056 Interamerican Chamber Of Commerce (713) 975-6171 510 Bering Dr Houston, TX 77057 Italy-america Chamber Of Commerce Of Texas Inc. (713) 626-9303 4605 Post Oak Place Dr Houston, TX 77027 Japan Business Association Of Houston (281) 493-1512 14133 Memorial Dr Houston, TX 77079
Dianoh Johnson-Wills
Fleet Manager
281.477.6767
League City Chamber of Commerce (281) 554-5595 P.O. Box 977 League City, Texas 77574
Of Course, It’s Got a HEMI®! The Dodge Charger – one of the biggest names from the muscle car era – powered its way out of its storied past and onto the stage at the 2005 North American International Auto Show in Detroit. The much-anticipated 2006 Dodge Charger is making its way back onto the streets of Houston. Will you be behind the wheel of one?
281.477.6767
Visit GULFGATE DODGE to test drive one today.!
Listen To KWWJ 1360AM From 8-9am
National U.S. Arab Chamber Of Commerce (713) 963-4620 1330 Post Oak Blvd Houston, TX 77056 North Chamber Of Commerce (281) 872-8700 16825 Northchase Dr Houston, TX 77060 North Channel Area Chamber Of Commerce (713) 450-3600 13301 E Fwy Houston, TX 77015
Call Dianoh Johnson-Wills the Fleet Manager at 281.477.6767
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Seabrook Chamber Of Commerce (281) 488-7676 1201 Nasa Rd 1 Apollo, TX 77058
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7 7 0 1 7
Please see LISTING, P.15
• Houston Business Connections Monthly • AUGUST • 5
STOCK MARKET
Five Star Points of Good Customer Service Treat your customer like a star and they will make you shine. By Jaaz Jones Houston Business Connections The way we treat our customers is not nearly as impacting as how our customers perceive we treat them. Good customer service is no accident but rather a well-implemented plan of consistency and continuity. The Five Star Points Of Customer Service are essential for building lasting customer relations and assuring overall customer satisfaction.
PROVIDED BY ARIEL-SCHWAB
Employer Retirement Plans Could Help Close the Gap Between White and Black Stock Market Participation (New York, NY) – For AfricanAmericans, who have historically lagged Whites in stock market participation, employer-sponsored retirement plans have the potential to be an effective entree into the world of investing, according to the 8th Annual Ariel-Schwab Black Investor Survey. The survey finds that AfricanAmericans who are saving primarily for retirement are almost twice as likely to be stock investors as those who are saving for other reasons, such as to pay for education. Whites, however, are equally likely to be investors regardless of their saving and investment goals.
The percentage of higher income Blacks (households earning over $50,000 annually) who own stocks or mutual funds continues to lag behind higher income Whites, with 65% of Blacks vs. 80% of Whites invested in the market. Black investing has fluctuated over the years from a low of 57% in 1998 to a high of 74% in 2002; the corresponding figures for Whites have remained statistically flat, hovering around 80%. Carla A. Foster, a vice president with Charles Schwab Corporation, believes that one way to continue to narrow the Please see STOCK MARKET, P.7
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• Listen • Relate • Respond • Resolve • Follow Through Effective Listening In order to meet a customers needs they must first be heard. Effective listening is the first tool required of any customer service representative whether selling a product or service, fulfilling an agreement or satisfying a complaint. Listening is a skill developed through consistent implementation of a series of steps which fine tune the abilities of a service representative to achieve optimum results in a time efficient manner. Study and apply the steps below to enhance listening skills.
Six Steps to Improve Listening Skills 1) Stop Talking Long Enough To Listen 2) Focus Attention On The Speaker 3) Listen without judgment or assumption 4) Listen for the hidden message 5) Take notes 6) Repeat what has been stated Develop Relationship Customers want and need to be acknowledged. Once they have expressed creating a level of comfort called a “Rapport” you must validate their expressed desires. A positive relationship may be established by: • Showing sincere and courteous interest and use the customers name when speaking with them. • Reflect the style of the customer and monitor a comfortable pace. Respond With Positive Dialogue Positive word choices are the cornerstone for achieving and maintaining Please see SERVICE, P.16
6 • AUGUST • Houston Business Connections Monthly •
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Stock Market continued from P.6 investment gap between Blacks and Whites is through employer-sponsored retirement plans. “We know that retirement planning is a gateway to investing for many individuals, but we learned that it is truly the key driver for AfricanAmericans.” Retirement plans: leveling the playing field
In previous years, the Ariel-Schwab Black Investor Survey has shown differences between Blacks and Whites in their investing habits and attitudes, such as a greater distrust of the stock market by Blacks and a greater familiarity with the market by Whites. However, this year's survey shows that among those who participate in 401(k)s and other employersponsored retirement plans, AfricanAmericans and Whites have some striking similarities. The responsibility that plan participants take in making investing decisions is one example: similar percentages of Blacks and Whites seek help from advisors (36% of Blacks vs. 39% of Whites) or manage their own retirement portfolios (39% vs. 41%). Additionally, 25% of Blacks and 21% of Whites initially choose their retirement investments, but rarely if ever make changes to their portfolio. Ariel Capital Management President Mellody Hobson said, “A lot of us in the African-American community didn't grow up talking about the stock market around the dinner table, but now we are talking about it around the water cooler.”
mation about and help with retirement investing provided by their employers. Among both Blacks and Whites with employer-sponsored retirement plans, three out of four consider automatic payroll deductions to be “very valuable” features of their plans. But significantly more Blacks than Whites (63% vs. 53%) view “communications and tools provided by your employer” and “the ability to invest in company stock” (53% Blacks vs. 40% White) to be “very valuable.” “The financial services industry and employers are really partners in the effort to educate investors,” said Foster. “People turn to their companies for information and they naturally believe their employer will not only support them as they work but will also provide them with a solid foundation for a secure retirement.”
Blacks think home ownership before stock ownership
Foster also said that lower levels of home ownership among Blacks than among Whites (77% for Blacks versus 90% for Whites) partly explains why fewer Blacks invest in stocks. “If you're saving for a more immediate need-like a down payment-it's harder to set aside money for a long-term goal,” she noted. The preference of Blacks for real estate investments continues, though it is down considerably from last year when record-low interest rates and the volatile stock market drove more people to invest in real estate. This year, 54% of Blacks versus 39% of Whites view real estate as the “best investment overall,” ahead of stocks, bonds, mutual funds and insurance. Last year, 61% of Blacks and 51%
of Whites chose real estate as the best investment. In another finding, 61% of Blacks and 55% of Whites view home improvement as a better investment than the stock market; two years ago the corresponding figure was 76% for Blacks and 64% for Whites. “After the Bear market, everyone shifted their preference to real estate, but the bloom is off the rose,” said Hobson. “Still, many high-income Blacks - like their grandparents - still want to invest in something they can see and touch.” The random sample survey of 500 Black and 500 White households earning over $50,000 annually is the eighth for ArielSchwab. It was conducted by telephone between March 18 and April 8, 2005 by Argosy Research. The margin of error is approximately 4.5%.
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Employers are key to increasing retirement savings
Still, there are challenges to relying on employer sponsored retirement plans to close the gap in stock market participation, the survey found. Fewer Blacks than Whites overall (45% vs. 60%) consider retirement their most important goal for saving. Blacks who are investing regularly in retirement accounts contribute an average of $65 per month less than Whites ($210 vs. $275). Additionally, significantly more Black plan participants than White participants have withdrawn money from their accounts prior to retirement (36% vs. 24%); in fact, after controlling for age, income, and other demographic variables, Blacks are 72% more likely to have withdrawn money early from a plan. This year's survey also suggests, however, that employers can play a key role in helping Blacks save more for retirement. The survey found that all else being equal, Blacks who have help from a financial advisor contribute more money on a monthly basis to their retirement plans than do those who go it alone. Additionally, Blacks showed a stronger preference for receiving information on their retirement plans through one-on-one meetings with benefits advisors (49% for Blacks versus 42% for Whites) or in seminars (27% versus 16%.) Fewer Blacks than Whites want information through email (Blacks 28% vs. Whites 37%) or the web (Blacks 28% vs. Whites 34%). Hobson said, “If we can raise the comfort level through more personalized service and stronger communications, we will see a leveling of the playing field.” Furthermore, the survey shows Blacks are particularly receptive to inforPUBLISHED BY HOUSTON HIGHLIGHTS PUBLISHING, L.L.C. • 832.212.8735
• Houston Business Connections Monthly • AUGUST • 7
GUEST COLUMN
PROVIDED BY OFFICE TEAM
DRESSING
THE PART Attire Closely Linked to Professional Image, According to Workers Surveyed
MENLO PARK, CA – Those looking for a promotion may first want to look inside their closets, a survey suggests. Eighty-one percent of employees polled said a person’s work attire affects his or her professional image; nearly half (46 percent) of respondents said wardrobe significantly impacts how someone is perceived on the job. The survey was developed by OfficeTeam, a leading staffing service specializing in highly skilled administrative professionals. It was conducted by an independent research firm and includes responses from 972 men and women 18 years of age or older and employed in professional environments. Survey respondents were asked, “How much does a person’s work attire affect his or her professional image?”
Their responses: Significantly .....................................................46% Somewhat.........................................................35% Not very much....................................................9% Not at all.............................................................9% Don't know/no answer........................................1% Total 100% “People tend to form immediate impressions of each other,” said Diane Domeyer, executive director of OfficeTeam. “Dressing professionally provides instant credibility and signals to clients, customers and colleagues that they’re working with someone who takes the position seriously.” According to Domeyer, more conservative attire is gaining popularity within many organiza-
tions. “During the economic downturn, professionals began dressing less casually, and this trend continues,” she said. “But this shift may not be reflected in company policies — employees should heed the ‘unofficial dress code’ by observing what their supervisors and other managers within the company are wearing.” Domeyer noted that while company guidelines regarding proper business attire vary, the following faux pas should be avoided in most office environments: *Wearing your heart on your sleeve. Political or cause-related T-shirts and buttons are not appropriate for the office. Even if your dress code is casual, steer clear of items that could potentially offend someone. *Pop-star panache. Not every job requires a business suit, but in very few situations are midriff-baring shirts, low-rise pants and similar attire acceptable. Employees should strive to look professional at all times. *The grunge look. Wrinkled or torn clothing never leaves a good impression. Make sure your shoes are polished, jacket is pressed and appearance is neat. *Heavy metal. Avoid excessive or ornate jewelry and other accessories. Simple items work best in the office. *Overpowering fragrance. Scent should be subtle. Many people are sensitive to perfumes and colognes, so err on the conservative side. ________________________________________ OfficeTeam has more than 300 locations worldwide and offers online job search services at www.officeteam.com.
Photo By Michael Kalil Taylor Pictured is Emmanuel Bernstein: A Texas based Independent Associate with Pre-Paid Legal Services, Inc. which has been serving North America’s Families Since 1972. For information on services offered Bernstein may be contacted at (281)431-4666 or Toll Free: 1-888-280-8363
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8 • AUGUST • Houston Business Connections Monthly •
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NONPROFIT CORNER BY: BERWYN KEMP
Working With Your Board, Staff, Volunteers To Fund Your NonProfit ffectively raising funding for your nonprofit organization require lots of committed, dedicated people working together in a spirit of cooperation and teamwork. Without this, your organization can not achieve the full fundraising success you desire.
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Without enough people your board, staff, and the handful of volunteers you have will be asked to do far more than they are really capable of doing. This will cause them frustration, resentment, and resignations, and of course not enough funds being raised for the needs of your nonprofit organization. Here are some steps you can take to help you avoid these many problems and obtain the funds you seek: 1. Build a good board of directors of 12 to 20 people that represents a good cross section of your community’s business, professional, civic, and religious organizations. Your board of directors must have resources to contribute financially to your organization and lead the way by their example of giving. They must also have the business and professional connections to induce others to support your organization as well. 2. Set up a Central Coordinating Committee, because you can not succeed to your fullest financial success without one. The role of this committee will be to make recommendations on the various fundraising methods to be used, prepare the documents needed for each method, and oversee the progress of all fundraising activities. They will also report regularly to your board on the progress of each fundraising activity being used. 3. Establishing the other committees you’ll need will depend on the make up of your organization. If your organization provides a critically needed service to a broad spectrum of your community, then you’ll have far more committees than a more private kind of nonprofit organization – such as a church or advocacy group with a more select kind of agenda. 4. Set clear and realistic goals for your capital, project, and operating needs. Once your capital objectives are set, then set your program objectives by carefully reviewing each one of your programs with your program coordinators or project leaders. These evaluations should cover the relevance of each program, the cost of each program, and whether or not the program will be continued, merged with other programs, or eliminated all together. Any objectives that can’t be classified as capital or program are operating objectives. 5. Prepare good develop-
ment documents for the fundraising methods you’ll use. Some of the many kinds of documents you will need are development proposals, case statements, fundraising letters, solicitation training manuals, and numerous others. These documents should be clear, concise, and persuasive, and not only detail the importance of your cause to those you serve, but also the benefits those who support your organization will receive either directly or indirectly. 6. Effectively manage and implement your fundraising efforts through your central committee by holding regular meetings. Make sure to take task
action minutes of these meetings so that everyone knows who should be doing what, and by when it needs to be done. These task action minutes should be filed in a Project In Progress Log for each fundraising activity you’re using so that you have a clear record in one place to mon-
itor your progress. This will also aid your organization in the process of taking any needed actions when goals and objective aren’t being met. Yes, to effectively raise the funding you need for your nonprofit organization will require the effort of lots of people. From an effective board of directors who not only take the lead in fundraising matters through their own example of giving, but who also take the lead in getting others to give to your organization as well. And, don’t underestimate the value of capable staff members and scores of well trained highly motivated volunteers.
Finally, when people work together in a spirit of cooperation and teamwork to achieve worthwhile and noble goals there are many great things that can be achieved for the good of those you serve, those that support you, and your community as a whole. __________________________ Berwyn J. Kemp is a development consultant who helps nonprofit organizations obtain funding. For a free subscription to his newsletter Nonprofit Funding Solutions you can write him at 331 E. Central Ave, Toledo OH 43608 or email bkemp@toast.net.
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• Houston Business Connections Monthly • AUGUST • 9
PEOPLE & APPOINTMENTS APPOINTMENT
Paris – A French national with a deep-seated belief in the advantages of a multilateral trading system, has been appointed Secretary General of the International Chamber of Commerce (ICC). Guy Sebban, an ardent supporter of the global economy, assumed the leadership of the world business organization last month. His appointment comes at a time when many of Sebban his countrymen are still debating the merits of globalization. Mr Sebban was officially appointed at IC’s recent World Council meeting, which brought together business members from around the world. The World Council met on the occasion of ICC’s 4th World Chambers Congress in Durban. In accepting his new position Mr Sebban stressed that he shares all the values of ICC: “I am deeply convinced that a rules-based, multilateral trading system is really necessary and has to be promoted for a better world,” he said. Mr Sebban promised to work to advance ICC's primary goals of promoting multilateral, rules-based trade and entrepreneurship.
Alexander continued from P.1 Rockets, that was my dream. I hope to continue to make a difference for the people of Houston, especially for those who are less fortunate.” In 1995, Alexander established the Clutch City Foundation to help Houstonians in need. Through the Foundation, the Houston Rockets and Comets are involved in a multitude of service and charity fundraising programs and have raised many millions of dollars for local charities and community programs. The Foundation is focused on providing grassroots basketball programs, educational initiatives and grassroots community outreach. Since its beginning, the Clutch City Foundation has reached out to tens of thousands of Houstonians by building partnerships with the people and organizations that are already working in the heart of their communities. These community partnerships are an extension of programs such as the Clutch City Classic, the Rockets preseason home opener, where a portion of proceeds are donated to local charities. Funds raised from the Clutch City Classic have revitalized 20 inner-city parks, built a new facility for the Phoenix Outreach Youth Center in the Fifth Ward, purchased “meals on wheels” vans for Kid-Care, Inc., renovated and expanded the House of Tiny Treasures Day Care for homeless children, provided $160,000 for scholarships to high school
A-Rocket Moving & Relocation Services: More than a moving business – it’s a commitment Being the son of business owners, DeAndre Sam grew up in a business environment. Over the years, he developed a dynamite work ethic which has caused him to get up early and stay up late. According to Sam, he is an example that you don’t have to be the smartest guy in the world to run a successful company. “I simply out work other people, and my sweat equity has served me well thus far,” he noted. A-Rocket Moving & Storage was founded in 1959 by Hebert & Irlene Sam and has grown from being a basic apartment and small residential relocation service to a company that can compete effectively and efficiently with some of the nations largest organizations in the moving and storage industry. Since its foundation, A-Rocket has placed great emphasis on providing quality services to the people of Houston. Whether the transportation need is
seniors through the National Association of Colored People (NAACP) and the Association for the Advancement of Mexican-Americans (AAMA) scholarship programs. Clutch City Classic proceeds have also benefited the Twin Towers Fund for victims of 9-11, and a fallen firefighter’s family through the Last Alarm Club of the Houston Fire Department. In an effort to extend the organization’s grassroots community outreach, the Rockets developed the annual Vecinos Unidos, (Neighbors United) a program that provides up to $1000 to Greater Houston area organizations with limited resources. Through Vecinos Unidos, many thousands of dollars has been donated to local neighborhood and school based organizations to improve their communities and promote education. Giving back to the community is the driving force behind the Clutch City Foundation’s Tux & Tennies Charity Gala. Each year, Alexander, players, coaches and business team members come together for an exciting and elegant evening of fun with fans and partners. Tux & Tennies has raised over $3 million dollars for charity. Proceeds have built a new facility for Casa de Esperanza, provided seed money to build the Jack C. Alexander building for Sheltering Arms Senior Services, built barrier free playgrounds for handicapped children served by The Be An Angel Fund and established Kim’s Place at MD Anderson Cancer Center to serve teens and young adults battling cancer. Additionally, Tux & Tennies has raised funds for the revitalization and expansion of Root Memorial
10 • AUGUST • Houston Business Connections Monthly •
DeAndre Sam standing inside the corporate headquarters of A Rocket Moving & Relocation Services, Inc. local, long distance or international, ARocket has the production capacity to meet the small, medium and large demands of its customers. For over 40 years, A-Rocket has maintained a proud legacy and proven track record by providing quality services to some of the nations largest Fortune 500 corporations. Sam has received many awards including, being named a distinguished
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I’ve always believed that sports teams can make a real difference in their communities.
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International Chamber of Commerce appoints new Secretary General
BUSINESS PROFILE
– LES ALEXANDER OWNER, HOUSTON ROCKETS Square, an inner-city park located in downtown Houston and has funded scholarships for the Tomjanovich Foundation. Alexander believes that being part of the community means helping fellow neighbors during times of crisis and citywide emergencies. Over the years, the Clutch City Foundation has completely replenished the food and baby pantries for Star of Hope and purchased air conditioners for the elderly, when during a time of extreme heat in Houston, a public plea was made to help seniors that were living in homes without units. Through donations to the Houston Area American Red Cross, Star of Hope, Shape Community Center, Women Helping Women, Greater Houston Urban Redevelopment (Fifth Ward), and S.E.A.R.C.H., the Rockets have assisted flood victims, Houston’s hungry, disadvantaged elderly, victims of Tropical
Alumnus of Texas Southern University in 1998. Likewise, A-Rocket was recognized as a Houston Business Journal’s 1998 Emerging E-10 Business of the Year and Sam received the Houston Business and Professional Men’s Club Outstanding Achievement Award in 1999. To experience the A-Rocket difference on your next move or relocation call (713)748-6024.
Storm Allison, and the homeless. Perhaps one of the most memorable acts of charity was when Alexander closed the Rockets offices for a day and loaded staff onto two buses to help neighbors in Wharton County clean and remove water logged furniture during floods in October of 1998. From motivational school programs such as Stay in School, Read to Achieve, T.E.A.M. and Power of Preparation – to grassroots basketball programs like Best Shot with the Boys and Girls Clubs of Greater Houston, the 5000 member basketball league with City Parks and Recreation Alexander and the entire Houston Rockets organization supports Houston. The Houston Comets also play a major role in giving back to Houston, partnering with such organizations as the YMCA of Greater Houston, Girls, Inc. and Special Olympics. With initiatives like Breast Health Awareness, Clinics Series, Comets Girls Basketball League, Be Active and Lil’ Sisters, the team has fostered programs to improve personal growth and develop self-esteem in today’s youth. A few years ago, the Comets tipped off the “Hoops for Hope” Charity Luncheon benefiting the DePelchin Children’s Center. Proceeds raised at the inaugural luncheon were used to refurbish a gymnasium at the center. For many years, Alexander, Houston Rockets and Comets and the Clutch City Foundation have worked to make Houston a better place to live for everyone, and will continue to make a difference in the lives of Houstonians for years to come.
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BUSINESS & COMMENTARIES
How Far Have We Really Come? By: Cleo Glenn-Johnson Houston Business Connections Columnist
Issues Threatening Minority Businesses By: E. Mathew Cooper Houston Business Connections Columnist here are many issues facing minority businesses in the second half of this decade. All businesses face the same general issues; however, minority owned and operated businesses are usually reviewed with greater scrutiny when being considered for a contract. The reason this unfair scrutiny exists in many cases is the mindset of the person reviewing the proposals. In several instances, when bidding on a job, I was asked, “Why should we use you.” This initial question gave the impression that the company was already thinking of not using my company. I was expected to provide reasons that the company should use my minority owned business. The company was telling me that I would not be considered based solely on the bid I submitted even if my bid was the lowest. This is a disturbing thought especially when we consider the fact that Affirmative Action is no longer in place to provide protection from discrimination in business. This article could address the traditional issues that all businesses are faced with. The list of traditional issues includes: advertising, banking, credit, insurance and health care. We can find answers to these issues in any public library, but there are not any books that examine and explain how to get into the doors that are never opened when our minority status is realized. I have called companies to request bidding information, had a pleasant conversation with the contact person and collected all of the information needed to submit a bid. I submitted my bid and was given an appointment to discuss my bid with the contact person. When I arrived at the appointment the contact person said, “I thought you were white.” I never heard from the contact person again. My calls and messages were never answered and I was not awarded the contract even though the contact person had informed me over the phone prior to our meeting that my bid was the lowest. It is disturbing to see that these attitudes still exist in the year 2004. Some minorities have been duped into believing that racism and these attitudes of ignorance no longer exist. Can we blame the deer for not thinking there is a hunter out there trying to shoot him? Of course, we can not. The issue at hand is: ‘How do we develop into hunters and stop being deer?’ How can a minority business owner compete on a level playing field? The best form of protection against the devastating effects of racism in the business place is awareness. Research the company you plan to submit a bid to in order to find out if it employs minority contractors. Nothing is more frustrating than spending days preparing and submitting a professional proposal only to be rejected because of the color of your skin. Maintain a working relationship with an attorney. I am not advising an entrepreneur with no employees to rush out and retain Baker Botts. Contact several attorneys to find one with whom you feel comfortable. An attorney can give advice on contract issues and equal opportunity laws. Keep notes of contacts, interactions and submissions. Names and dates can be very important especially if you must take legal action. Get involved with minority business associations. Networking is an effective way to avoid companies that operate as if we are still in the 1940’s. The exchange of information that occurs before, during and after formal meetings is priceless. These associations are also excellent springboards from which to launch class actions. Getting involved with successful people is a proven way to ensure success. The next step is to work hard. Working hard benefits us in two ways. When we work long hours developing our business and our employees we earn money from our efforts. We also benefit because we can not be in the mall spending money if we are at work. Of course our spouses and children can take care of that for us. Planning is essential to success. Include contingencies for
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Please see ISSUES, P.16
non-participant and a non-responsible, well-paid invisible person full of gratitude in spite of our education. This harsh statement contributes directly to the demise of our communities and the future of our youth. Today the business owner’s child has taken their rightful place back in the workplace at 22 years of age with no college degree, oftentimes as your boss; making the money you worked for, for 35 years, as we continue to make the world operate with us as the consumers and not the manufacturer.
s we look at the conditions of Black America today, we must reflect on “how far we’ve really come.” Especially when you look at eras like the 1940s and ‘50s, when we were land and home owners, as well as business developers. And although the majority of our ancestors were employed by someone else, there were many who created their own small businesses, such as yard services (landscaping); shoe shine stands that Looking at Black Johnson became a shoe repair business; proAmerica today fessional housekeepers; and hair stylists. No matter what they were called, we had Knowing the consequences in Black America a business that took care of the family and sent the have been well-documented, we must now deal children off to college. with the reality of the things we have not done to Unfortunately, we went off to college and help change the conditions we are now faced with. never came back to run those businesses that We have fewer businesses, fewer homeowners, afforded us the opportunity to go to college in the fewer landowners who, for the most part have sold first place. Businesses, which we once took pride off any land left by the family. We spend more in, such as working outdoors and construction than the national average with businesses that work, soon started being outsourced. In many don’t want our business. We bank our money cases the items or equipment used to accomplish where we can’t get loans or the bank does not these jobs were invented by our ancestors, either support organizations in our community equal to the process by which the job was done or the our deposits or business. The people who own apparatus to get the job done. We never saw ourland in our community are outside landlords and selves as the manufacturer of these products, only our community has rented with this same landlord the consumer. The reality is that we have helped kill our for several generations, making them rich and us community and the businesses in it. Our education susceptible. Now vandalism, drug dealing, unwanted afforded us the ability to leave. And that’s exactly what we did, not coming back to rebuild or give back to our community. We choose, in many cases Please see JOHNSON, P.16 when we could have done differently, to become a
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GUEST EDITORIAL
Rev. Jesse Jackson Opposes President Bush’s Nominee for the U.S. Supreme Court John G. Roberts, No Friend to Civil Rights CHICAGO – The Rev. Jesse L. Jackson, Sr., cy will be one of turning back the clock to the prefounder and president of the Rainbow PUSH 1954 Supreme Court that gave us Brown vs. Coalition, issued the following statement concern- Board of Education, Roe vs. Wade, and other landing President Bush’s nomination of mark cases involving the protecJohn G. Roberts to the Supreme tion of civil rights and liberties. Court. If confirmed, women every“With President Bush's nomiwhere will have even greater nation of John G. Roberts, the reason to be alarmed. Judge Supreme Court would have one Roberts clearly is a vote to less woman and one less vote to overturn Roe v. Wade. protect women’s constitutional While working under both rights to self determination. A Reagan and Bush, Roberts was a Supreme Court with just one out of radical opponent of affirmative nine justices a female and no action, supporting hard line poliHispanic does not look like cies that opposed affirmative Jackson America. It is an insult. action and efforts to desegregate President Bush is a master of America’s public schools. If conwolves in sheep clothing politics. He gives the firmed, people of color and civil rights will have impression of moderation, but deep within he is plenty to fear. the leader of the radical right wing in our nation. Judge Robert’ law firm was heavily involved With his nomination of Judge Roberts, Bush in the fight over Florida's vote count and played a strikes another blow to America’s public policy major role in the “appointment” of Bush in 2000. position, and he sets off a new phase of our strug- Supporters of voting rights, fair elections and gle for an independent court which upholds the judicial independence have much to fear. Constitution and protects civil rights and civil libThe civil rights gains and the progress this erties. While Sandra Day O’Connor was a swing country has made over the past 55 years are under vote in dozens of cases that came before the court, attack. With his nomination of Judge Roberts, Bush’s nominee demonstrates his desire to swing the court in the most radical rightwing direction Please see JACKSON, P.16 the nation has seen in over 50 years. Bush’s lega-
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• Houston Business Connections Monthly • AUGUST • 11
BUSINESS SHOWCASE & From: Max Messmer Chairman & CEO, Robert Half International
BUSINESS SHOWCASE is a monthly inspirational platform sponsored by the businesses showcased. All advertisements are accepted at the discretion of the publisher. Although Houston Highlights Publishing, L.L.C. makes every effort to check the authenticity of our advertisements, we accept no responsibility or liability for the contents therein. The advertiser assures that advertisements will not contain any matter that is libelous or violates any person's right of privacy or constitutes copyright infringement or is otherwise contrary to law. The advertiser assumes all responsibility in connection with the advertisement placed in this publication. Houston Highlights Publishing, L.L.C. shall be held harmless from any claim, loss, damage (including reasonable attorneys' fees) that may be incurred or suffered for any reason including but not limited to a breach of any kind associated with advertisers included in this section. To include your business in this section call 832.212.8735 or email your request to: advertise@houstonbusinessconnections.com
MAXIMUM CARE PHARMACY
W Time For Your Annual Checkup Key Questions for Small Business Owners MENLO PARK, CA— As the weather improves, many people are eager to get outside and in shape, but companies also can benefit from a little conditioning. Robert Half Management Resources has identified 10 key questions for small business owners to address when conducting their annual business checkup, and offers tips for maximizing personnel resources. “Small business owners faced with tight deadlines may put off addressing certain issues, such as updating obsolete accounting systems, but delaying key projects can result in lost time, money and productivity,” said Paul McDonald, executive director of Robert Half Management Resources. “Companies should view slower work periods as an opportunity to evaluate current processes and procedures, identify ways to improve internal controls, and determine if adequate staffing resources are available for upcoming projects.” Robert Half Management Resources is the world’s premier provider of senior-level accounting and finance professionals on a project and interim basis. McDonald, an expert in project and staff management, poses the following 10 questions to small business owners who are interested in maximizing productivity: 1. Is it time to update your financial systems? Outdated financial systems can hinder business performance. Many companies that postponed major systems initiatives in the past are now making them a priority. Before undertaking these tasks, identify a project manager to oversee the budget
Something To Think About
orry is a form of fear, and all forms of fear produce fatigue. A man who has learned not to feel fear will find the fatigue of daily life enormously diminished. — Bertrand Russell
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Senior Loan Officer
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Tel.713.413.4949 14010 S. Post Oak Rd SERVICE OF DISTINCTION E-MAIL:rossmortuary@aol.com
713-223-8071 3618 Lyons Ave. • Houston, Texas 77020
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12 • AUGUST • Houston Business Connections Monthly •
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Tel: 713-655-0335
David and Celestine Edwards
Please see CHECKUP, P.13
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Checkup
BUSINESS SHOWCASE &
Something To Think About
continued from P.12 and timeline, and consider the impact on internal personnel during the implementation, integration and staff training phases. 2. Does your company have a 3-, 5- and 10-year business plan? Short-term planning won’t yield long-term results. Determine if you have the appropriate intellectual capital to drive your company’s future growth. For example, if you are preparing to launch a new product or service or expand into a new market, make sure you have an expert on hand to determine if projected growth plans are attainable. 3. Is your business secure? E-mail viruses, worms, unauthorized systems access and data theft are among the many threats that can leave a company vulnerable. Businesses should have adequate security systems in place and technical support staff available to implement the necessary safeguards. Firms also should regularly update employees on new policies and guidelines for protecting the company’s systems. 4. Are business costs under control? Even with an improving economy, companies are looking to maintain sensible operating budgets. In a recent survey by Robert Half Management Resources, 45 percent of chief financial officers said they anticipate employee healthcare plans to be the biggest cost increase to their companies in 2005. Prior to the annual budget review process, brainstorm ways to help offset rising healthcare and other general business expenses. 5. Are you adhering to current accounting best practices? Consider how your existing financial team can enhance its knowledge of best practices in accounting procedures. Identify key staff members who can benefit from attending industry conferences or training courses. They can learn how your business measures up to similar companies in areas such as financial reporting, tax planning, systems, cost accounting, inventory management, strategic planning, procurement and payroll. 6. Have you experienced another taxing tax season? State and local taxes can be particularly complex when a company operates in multiple jurisdictions. Even when businesses file for tax extensions, they should have qualified accounting and finance professionals in place to identify savings opportunities and make sure all necessary paperwork is in order. Bringing in project professionals to augment fulltime accounting employees can ensure all deadlines are met and help prevent staff burnout. 7. How do you rate on the corporate governance scale? Terms such as “corporate governance” and “internal control” give cause for all businesses to
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o one keeps up his enthusiasm automatically. Enthusiasm must be nourished with new actions, new aspirations, new efforts, new vision. It is one’s own fault if his enthusiasm is gone; he has failed to feed it. —Papyrus
• Employment Law Discrimination Wrongful Termination • Workers Compensation • Family Law Divorce Child Support Child Custody • Personal Injury Auto Accidents Injury at Apartment Complexes • Criminal Law
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1314 Texas Avenue, Ste. 525 Houston, Texas 77002
207 Gray Street • Houston, Texas
The Wunderbar 3124 Old Spanish Trail (Near The Medical Center)
713.522.7009
Nothing Is More Valuable Than A Valuable Employee.... 6601 Savoy Suite #212 • Houston, Tx 77036 A merry heart doeth good like a medicine.— Wisdom from Proverbs 17:22
LINDA D. POPE, M.D. COSMETIC EYE SURGERY Surgery and Diseases of the Eye
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6500 Fannin Suite 1108 • Houston, Texas 77030
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Hunter’s Insurance Agency
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713-937-3320 Bryant Hunter Scott Hunter Auto • Fire • Life
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The Pharmacy “ Yo u r F a m i l y ’s H e a l t h I s O u r C o n c e r n ”
713.266.5425 Victor A. Ehiemua, R.ph.
Please see CHECKUP, P.14
6 6 3 0 S . W. F r e e w a y • ( A t H i l l c r o f t ) • HOURS: Mon - Fri. 9a.m. - 6:30 p.m. • Sat. 9:00 a.m. - 2 p.m.
PUBLISHED BY HOUSTON HIGHLIGHTS PUBLISHING, L.L.C. • 832.212.8735
• Houston Business Connections Monthly • AUGUST • 13
Checkup continued from P.13 determine how they are affected by regulations such as the Sarbanes-Oxley Act of 2002, HIPAA, the USA PATRIOT Act and the Gramm-Leach-Bliley Act. Companies that encourage crossdepartmental cooperation and collaborate with outside advisors are in a better position to effectively address corporate governance issues that may impact their businesses. 8. Are you holding onto your best people? As the economy gains momentum, don’t be surprised if your top performers get other offers. Offering competitive compensation packages, as well as creative benefits, will help your organization recruit and retain the most qualified employees. Recognizing individual and team accomplishments on a regular basis will also help instill staff loyalty. 9. Are you losing market share to the competition? Continually stay abreast of news or developments from similar firms in your local market. Ask clients and business associates how they feel the company measures up to the competition and solicit ideas to improve the firm’s products, services and customer satisfaction ratings. 10. Has your company been a victim of fraud? While small businesses are not required to establish an internal audit function, many bring in internal auditors on a full-time or project basis to work with accounting and other departments companywide. These professionals can implement checks and balances to help firms improve internal controls and better detect and prevent fraud. McDonald added that small business owners should look to their best assets –their employees – to solicit new ideas on how to improve processes, cut costs and increase productivity: “Enlisting your best people in the decisionmaking process enables them to directly contribute to the success of the company and gain fresh perspectives on recurring problems.” ___________________________ Robert Half Management Resources has more than 100 offices throughout North America, Europe and Australia, and offers online job search services at www.rhmr.com.
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Residents
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continued from P.3 not to consider BAH as income when determining a servicemember’s eligibility for housing. As a result, more federal incentives will be available for developers to invest in new housing construction around military bases. “This is an issue of fairness. If we don't consider housing vouchers for civilians as income, then we should not consider equivalent vouchers as income for our servicemembers. This is why it is so important that we revise the current regulations to establish equity in the system and allow our service members to qualify for the housing assistance they need and deserve,” added Green. The bill currently has eleven co-sponsors and has been referred to the House Committee on Financial Services.
manager for Wells Fargo Home Mortgage in Houston. “By reflecting the culture of the communities we serve, Wells Fargo has created a setting that is warm and inviting for our customers. We hope that this location will provide our customers with a friendly venue to learn about the home financing options available to them – something they may have otherwise not have explored.” To further help service the ethnically diverse neighborhood where the new branch is located, Wells Fargo Home Mortgage will employ a diverse staff of home mortgage consultants. The office staff will offer a complete range of home financing options for area residents, including products for low- and moderate-income consumers, and those with non-traditional credit histories. The branch will also offer free homebuyer
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for the Florida Region. While at Wendy’s from 1990-94, he served as both a corporate vice-president and as the division vice president – Florida. Alvarez earned a bachelor’s degree in business administration from the University of Miami in Florida where he graduated cum laude. education classes, designed to provide first-time homebuyers with the knowledge to begin the process of financing their first home. The branch will be open from 9:00 a.m. – 5:00 p.m. Monday through Friday. This new location joins other Wells Fargo Home Mortgage locations in the greater Houston area that offer mortgage options to consumers with a wide range of credit histories to help them build wealth by owning a home as well as lowering the overall cost of their outstanding debt. Wells Fargo Home Mortgage is the nation's No. 1 retail mortgage lender*, the No, 1 lender to low- to moderate-income and ethnic minority customers, and one of the country’s leading servicers of home mortgages. It operates the country’s largest mortgage network from more than 2,300 mortgage and Wells Fargo banking stores and on the Internet. Based in Des Moines, Iowa, it services loans for over 5 million customers nationwide.
THE BUSINESS SHOWCASE ClassifiedClassifiedsClassifieds -----------------------------------------To advertise here call 832.212.8735 or email your advertisement along with your contact information to: advertise@houstonbusinessconnections.com ----------------------------------------------
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Jobs continued from P.1 added almost a quarter of a million jobs and the unemployment rate has fallen to its lowest level since July 2001." Over the year, virtually every industry sector showed job growth. Construction gained 9,200 jobs, representing a 1.7 percent increase over the year. Education & Health Services had the highest annual growth rate of any sector at 2.6 percent with the addition of 29,800 jobs. Employment in Trade, Transportation & Utilities (TTU) expanded by 2,200 jobs in June, extending four straight months of employment growth.
YEMANE K. CLARKE Attorney & Counselor at Law 2600 South Loop West Ste. 610 Houston, Texas 77054 Phone: (713)592-8982 • Fax: (713)456-2585
Law@clarkelegal.com Support Our Advertisers
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14 • AUGUST • Houston Business Connections Monthly •
PUBLISHED BY HOUSTON HIGHLIGHTS PUBLISHING, L.L.C. • 832.212.8735
Not Certified By The Texas Board Of Legal Specialization
Dr. Codwell Editorial continued from P.1
continued from P.5
After attaining a Bachelor’s Degree in Psychology from the University of Michigan in 1983, Codwell returned to Houston for post-graduate work in science, at Texas Southern University. “Upon arriving at Texas Southern,” Codwell explained, “I was introduced to the field of Podiatry.” A former Texas Southern University (TSU) student who had gone on to attend the Podiatric Medical School came back to the university to speak to one of Codwell’s science classes. This presentation was what piqued Codwell’s interest in the field. According to Codwell, his parents have played major roles in his life and provided him with a great foundation to be successful. They also instilled the compassion in him for giving back to the community. “I strive to be involved in the community,” Codwell stated, “because our young people need good role models.” Codwell is a member of several medical organizations, including The National Medical Association, the Texas Podiatric Medical Association, the American Podiatric Medical Association and the American Association of Sports Physicians, to name a few. Codwell Family Foot Center, P.A., under the guidance of Dr. Codwell, has also been recognized as one of the top fifty minority-owned businesses in Houston. This distinguished recognition came in 1998 and 1999 from the Houston Citizens Chamber of Commerce and Bank One, sponsor or the Pinnacle Awards. For more information on the Codwell Family Foot Center call (713)526-0600.
place in the international buffet line. Both of us have witnessed the opaque hopelessness throughout most of the continent. Why, in the 21st century, is this still the case? Why after so much assistance do so many African children daily fall victim to starvation, disease and economic despair? Too much grief, not enough care. UNAIDS (The United Nations Assembly for AIDS) research has published a haunting report that concludes more than 80 million people living in Africa could perish by AIDS by 2025 unless concerted actions are taken. Another catastrophe awaits. Why can’t we band together again – now – before so many people die largely as a result of our apathy? In the era of communal globalization, and as a result of the work of the World Trade
Listing
Organization, international trade has more than tripled; nevertheless, the continent’s shared debt has more than quadrupled. Their share of global exports has declined from nearly five percent in 1980 to fewer than two percent today according to the United Nations Economic Commission on Africa. Africa is believed to be the birthplace of all humanity. Its land is unlike any other with millions of acres of sweeping plains and hidden caches of natural resources. Yet, how striking is it that this vast continent is largely overlooked by mass commerce internationally? The world is full of Non-Governmental Organizations (NGOs). They are active and available. They pledged more than $6.9 billion only six months ago. They can and should do it again. Recently, UK Prime Minister, Tony Blair met with President George Bush to unite on a mission to ease the debt of African countries. Together, they brought this cause
to the G8 summit in Scotland and recommend the debt of Africa be cancelled 100 percent – more than $16 billion. [The cancellation was agreed upon.] We agree that this needs to happen. Why worry about what the destitute people of Africa owe and focus on what they want to give – their land, their resources, their lives. The time is now for them to be given a chance to contribute, an opportunity to overcome. No great movement for change has occurred in America without the passion and prophetic voice of people of faith. If we are to put an end to poverty and human suffering at home and abroad, Church and State will require divine inspiration and the cooperation of people of non-Christian faiths and secular idealists alike working together to find multinational, technical and institutional answers to Africa’s most pressing needs. African-Americans and all Americans – it is time to care about Africa.
•••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••Support Companies That Support Diversity! A message from Houston Highlights Publishing, L.L.C.
There’s No Place I Would Rather Be
Than Serving The People of District B.
ELECT JARVIS JOHNSON Leading by Example! As a Husband, Father, Entrepreneur, Activist, Long—Time Homeowner and Life Long Resident of District B, Jarvis Johnson has demonstrated through his continued commitment to be THE ONLY QUALIFIED CHOICE TO REPRESENT DISTRICT B AT CITY HALL. His proven leadership will create a community of choice for all residents in District B.
continued from P.5 South Belt Ellington Chamber Of Commerce (281) 481-5516 11555 Beamer Rd Houston, TX 77089 Swedish American Chamber Of Commerce (281) 990-9944 4130 Pine Crest Trl Apollo, TX 77059
Together We Can Make This Happen. To contribute to the Jarvis Johnson for District B Campaign or to become involved, call 713.957.5113, or email: jarvisjohnson@yahoo.com
Swedish American Chamber Of Commerce (713) 914-0015 Houston, TX 77052 Taylor Lake Village Chamber Of Commerce (281) 488-7676 1201 Nasa Rd 1 Apollo, TX 77058 Texas Israel Chamber Of Commerce Inc (713) 785-8855 2425 Fountain View Dr Houston, TX 77057
Nov. 8, 2005
Tomball Chamber of Commerce 281.351.7222 Women’s Chamber Of Commerce Of Texas In Houston (713) 665-1637 Houston, TX 77052
Early Voting Begins Oct.24 for the Nov. 8, 2005 Election Political ad paid for by the Jarvis Johnson for City Council campaign Velika Hines, Treasurer
SUPPORT JARVIS JOHNSON FOR HOUSTON CITY COUNCIL DISTRICT B PUBLISHED BY HOUSTON HIGHLIGHTS PUBLISHING, L.L.C. • 832.212.8735
• Houston Business Connections Monthly • AUGUST • 15
Service continued from P.6 good customer relationships. Customers are more likely to do business with a company they can trust. Communication should be clear, concise and honest. Use the tips below to create trust with customers by responding attentively to them. “Customer satisfaction can energize the most positive advertising vehicle at our disposal...word of mouth.” Wayne Huizenga Speaking with clarity and confidence assures the customer that you can satisfy their need or at least point them in the
Issues continued from P.11 unexpected problems. My father always says, "If you can beat a man thinking, you can beat that man living." Be prepared for the unfair rejection of those people who are living in the past so you can continue to grow into a successful business owner. The greatest stories are the stories of those who have overcome devastating adversity to become successful. Your success begins with you. Your failures begin with you also. Decide which you will focus on and don't let anyone's negativity stand in the way of your success. Write down a plan for success. Review and update it daily. Stick to your plan, because you control the direction your life will take. Not some hater who reviews contracts for an hourly wage! I look forward to reading your success story some day.
right direction. Focus attention on what can be done and be honest in communicating options, limitations and deliverance. Provide correct answers and solutions. Product knowledge is the #1 element to knowing how to satisfy a customers needs. Next is to know where to get the right answers to their question. Maintain current resources and contact lists to expedite efficient service. Establish Timely Resolutions Time is our most valuable resource. It is important to satisfy customer needs in a timely fashion. Customers don’t
Johnson continued from P.11 births and violence are common practice and have taken charge of the reputation of Black America. Low aspirations, poor education, unemployment, drug addiction, frequent illnesses and early deaths are the norms if one lives in a poor community. And silence gives consent when the one who has position, money, education and access sits on the sideline and allows this sort of misgiving to take
mind waiting for quality goods and services when deliveries have been honestly quoted and challenges effectively communicated. Do not practice avoidance or unconscious shifting of responsibility when customers inquire about service failures and unfulfilled commitments. Be respectful of the customer’s time and update them whenever status changes occur. Follow Through To The Finish Line. Make sure all questions are satisfied and customers needs met by implementing the following steps. The job isn’t over until the customer is satisfied. 1. Recap questions with customers
place. The few that escape account for less than 1% of the total sum of whom we represent in this county. And to that 1% it is important to remember that to those whom much has been given, much is required. Therefore we must become active participants and stop being spectators. We must elect people to represent our needs with integrity and not because someone said they would do a good job. We must offer constructive input and assist with resources and opportunities created by us so we can stop being destructive in our lives and the com-
and make sure all-important points have been written down. 2. Provide step-by-step solutions and make sure the customer is clear about what they can expect. Ask the customer if they are satisfied with the results and what other needs they have that may be met. _________________________________ Footnote: Jaaz Jones is the President of Seeds Of Success, Lifestyle Enrichment Institute. Ms. Jones is a motivational speaker and training facilitator with over 19 years of training, meeting management and presentation experience. To schedule a complete workshop for this course or any other course offered by Seeds Of Success for your company or organization please call 512-632-9384, email us at sosharvest@sbcglobal.net or visit our website at www.seedsofsuccess.net
munity. We must know the consequences of our actions have a far-reaching effect. "How far have we really come?" Not too far in 2004, when poverty is a raging nightmare and unemployment holds us hostage with very little to look forward to. With that in mind, things can look very bleak. However, there is still hope when we allow God to order our steps and allow our faith to guide our presence every day. The battle is far from over. We have another chance to make changes and begin to help ourselves. It’s just up to us to do it.
•••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••Support Companies That Support Diversity! A message from Houston Highlights Publishing, L.L.C.
Jackson continued from P.11 President Bush signals his desire to stack the courts with justices who are anti- civil rights and anti-workers' rights. As the radical rightwing rejoices, there is no good news for those who live in America's margins. There is no good news for advocates of women's right to selfdetermination, for workers and civil rights. America cannot withstand a radical rightwing conservative appointment to the Supreme Court. We want a Supreme Court justice who is fair, upholds the Constitution and defends civil rights and workers rights. We want a Supreme Court that models the leadership demonstrated by the Supreme Court of 1954. I call on Americans of conscience to join us in resisting Judge Roberts' confirmation and bring forth a Justice who will take America forward not backwards." The Rainbow/PUSH Coalition is a progressive organization, which seeks to protect, defend and gain civil rights, even the economic and educational playing fields in all aspects of American life and bring peace to the world. The organization is headquartered at 930 E. 50th St. in Chicago. __________________________ For more information about the Rainbow/PUSH Coalition, please visit the organization's website, www.rainbowpush.org , or telephone (773) 3733366. To interview Rev. Jackson about this topic, please call the numbers listed above.
16 • AUGUST • Houston Business Connections Monthly •
PUBLISHED BY HOUSTON HIGHLIGHTS PUBLISHING, L.L.C. • 832.212.8735