Findings

Highly collaborative organizations require focused coordination between business units, teams, and individuals to efficiently support overall business goals. A collaborative working relationship is critical for the implementation of new technologies, such as IoT, particularly when those technologies promise transformation with the ability to create new revenue streams or modernize strategic business processes.

How important is IoT to transformation? As businesses shift into the digital realm, IoT sensors collect and provide access to the operational data required to optimize businesses and deliver new products and services that are more aligned to everdemanding consumer needs. When implemented properly, IoT can digitally link the beginning of the supply chain to the customer use and experience, offering the ability to improve everything from product quality and sourcing to predictive maintenance and logistics. When implemented poorly, however, organizations may not realize positive returns or efficiency gains, and may even disrupt the supply chain, customer experience, business processes, and employee satisfaction. Collaboration between IT and OT is one key success factors to implementing successful IoT projects.

Our survey results confirmed a very close operational relationship between information and operational groups. However, the results also highlighted six areas where perception and reality between IT and OT as well as between mid-level and executive management, may not match.