A day in the life of... Reena Chander Development Project Manager RHP
Employee since: 2009 Location, location, location: Teddington
Getting ready for the day 09:30 Each day kicks off with what we like to call a ‘Team Huddle’ with the rest of the development team. Due to RHP’s flexible working programme – ‘Your Work, Your Way’ – we’re often all dialing in from different locations, whether that be from home, the office, or even out on site. It’s not all business, though, and we get to have a bit of a social catch up too. This morning we were talking about the latest Strictly result! 11:00
Onto the on-site visits I’m now going to visit a variety of our developments, which are project managed by me in Kingston and Surbiton, as part of my regular site visits. Here I meet with the relating site manager and the technical manager from RHP. We talk about a variety of things ranging from what’s going well, looking out for any potential health and safety risks, and check how many people are on site (this gives us a feel of how the scheme is progressing and is an indicator of any upcoming or current risks we may have that would hinder a timely handover!)
14:30
Reporting the risks Now I’m back in the office. I make sure I log all the things I’ve seen so that I’m ready for our monthly site review meetings. I also prepare a risk review of sites report to go alongside this. These reports will then go onto our head of development, who utilises these details to further report on the scheme progress to our executive group and the board.
16:00
Partnerships benefit everyone Next up I’m attending a catch-up with members of our home maintenance team. It’s important to know, whatever systems and accessories we put in, our new homes are a good standard, and ensure they’re both good for our customers and easy to maintain. An example of collaborative working is at our South Place development. We worked with Kingston Council from early doors to make sure the homes are designed in a way that fits the needs of the target audience they’ve profiled. This saves money as we’re My perfect day future proofing the home, and the customer feels rewarded too. I love to start the day with a workout in the park – ideally the sun will Tackling defects and ensuring happy endings! be shining! I’m part of a group where we I’m in contact with customers from previous coach and empower women in different ways, developments which I’ve project managed that everything from confidence to financial literacy are in the defects period. Today, I’m speaking matters. Recently, we put on a fashion show for to a customer whose heating isn’t working. As charity and it was a huge success! Now we’re looking it’s a communal heating system, I contacted the to do workshops on aromatherapy, health and management company who confirmed that they wellness, and mindfulness – so I look forward to had issues in the plant and engineers were on site. arranging a retreat for these women who will They assured us that the system would be up again also learn a lot and get pampered! Who in the next hour. It’s nice to finish the day with a great doesn’t like that? So a perfect day is outcome for them! looking ahead to this and planning for it.
17:00
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HOUSING QUALITY MAGAZINE JANUARY 2022
