HRM Awards 2015 Commemorative Guide by HRM Asia

COMMEMORATIVE GUIDE

AWARDS The Ritz-Carlton, Millenia Singapore | 6 March

www.hrmawards.com

HRM Awards 2015:

Grand spectacle for all to see!

COMMEMORATIVE GUIDE 2015

HRM Awards 2015 was a resounding success, with more than 800 professionals from Singapore’s HR community coming together to commemorate the profession’s most spectacular achievements by Shalini Shukla-Pandey

his year’s HRM Awards was truly a spectacle for all to see. Over 800 HR and business leaders turned up at the pre-eminent HR event at The Ritz Carlton on March 6 to celebrate and reward the best in HR over the past year. Living up to its reputation as “the Oscars” of the local HR industry – as lauded by The Straits Times and even some winners on the night – the event was the biggest and most spectacular one yet. The 12th Annual HRM Awards was not just glitz and glamour. A record 231 finalists from 87 companies vied for the top spots in 24 categories. That competition was extremely fierce with finalists like DBS Bank, McDonald’s Restaurants and the JUMBO Group of Restaurants all vying for top honours.

817 guests

came to ‘Celebrate Great HR’

The evening began with much pomp and splendour, with guests welcomed into the ballroom by the beat of Japanese percussion instruments. The native Japanese Hibikiya troupe mesmerised everyone with their professional Taiko performance. Celebrity host, radio deejay and comedian Hossan Leong then came on stage and brought the house down with his witty jibes

COMMEMORATIVE GUIDE 2015

and quips. Guests were also entertained by a visually-enticing LED dance performance by LuMen, one of the only wirelessly controlled, fully programmable Electro-Luminescent Wire Dance Performances on the planet.

To further recognise our finalists for their efforts and exemplary HR practices, HRM Awards this year introduced a series of Special Recognition awards. To top it all off, guests had lots of Check out pages 44 and 45 for laughs at the irreverent, no-holds barred details. antics of stand-up comedian Fakkah Fuzz.

General Hospital, Singtel Group, Yahoo! Asia Pacific and Unilever Asia were also among the organisations that garnered more than one prize at the 2015 HRM Awards. The lifetime achievement award for HR, the Frazer Jones Award for Outstanding Contribution to HR, was afforded to Pauline Chua, General Manager, Human Capital and Corporate Social Responsibility of Fuji Xerox Singapore.

Winners galore

With an impressive career spanning 20 years in HR, Chua has deftly and successfully executed a variety of leading roles across a range of industries, including in consulting, leisure, and technology.

Ashleigh Russell, Senior Business Director, Hays Singapore, said the recruiter was delighted to be the title sponsor for the Employer of Choice Award for the fifth year running.

Many thanks!

With nearly 90 finalist organisations competing across 24 award categories, the competition was fierce. In the end, DBS Bank came out tops to scoop up the top prize – the Hays Award for Employer of Choice.

“We’d like to say thank you very much to the HRM Awards for such a fantastic evening and also extend our congratulations to the winners, and we are looking forward to seeing their progress over the next year,” she said. DBS Bank also scooped up two other awards: retaining their crown in the Best Reward & Recognition Strategies prize and also adding the Towers Watson Award for Best Work-Life Balance. “This is the second year that we have won this,” said Cheong Meng Foong, Managing Director and Group Head – Rewards, DBS Bank. “We are really very proud to be the winner and feel honoured to be selected again.” The Public Service Division, Prime Minister’s Office, McDonald’s Restaurants, Keppel Offshore & Marine, Singapore

COMMEMORATIVE GUIDE 2015

For more than a decade, HR has congregated each year to celebrate the best of the best, and have a deserved fun night. HRM thanks you for embracing the awards all these years. “As we move into Singapore’s 50th year of independence, we give due credit to the people who have strived to make the country work,” said Emma Dean, Events Director, HRM Asia. “HR was a big part of that effort, managing the workforce in the best way possible towards national success.” “A big thank you to all finalists and congratulations to all winners,” she added. “I’d like to also give special thanks to our panel of esteemed judges who gave their valuable time to evaluate these awards.” “To all our partners and title sponsor Hays, who recognise best HR people and practices through their on-going support of HRM Awards, we could not have done it without you.” Till we see you again next year…

Even more winners! For the first time, HRM Asia and its 14 award category partners gave out prizes in a large prize draw segment. Prizes ranged from cruise getaways to Malacca and Kuala Lumpur to an iPad Mini 3 and a two-hour spa package. For instance, Richard Lau, senior Vice President and head of Group Marketing & Corporate Communications of Certis Cisco won a one-night weekend stay for two at Ritz Carlton, Millenia Singapore, courtesy of Hays. Also, Vineet Gambhir, Vice President of HR, Yahoo! AsiaPacific, can look forward to a relaxing time at Ikeda Spa upon winning a two-hour exclusive spa package that includes treatment with the latest ionisation technology, anti-ageing scrub and Zen candle massage. Hay Group decided to also give a gift of knowledge. Nicole Poon, Vice President – People Operations, MatchMove, won executive development options from the global management consulting firm.

HRM Awards 2015 Honour Roll STJobs Award for Best Employer Branding McDonald’s Restaurants Special Recognition: Public Service Division, Prime Minister’s Office Hay Group Award for Best Diversity & Inclusion Strategies Barclays Bank Special Recognition: Starbucks Coffee Singapore Best Use of Social Media Dell Special Recognition: Singtel Group Best CSR Practices Starwood Asia Pacific Hotels & Resorts Special Recognition: Banyan Tree Holdings Ltd PayrollServe Award for Best Use of Technology American Express Special Recognition: SATS Best Mature & Re-Employment Practices Public Service Division, Prime Minister’s Office Special Recognition: SMRT Corporation Best Reward & Recognition Strategies DBS Bank Special Recognition: McDonald’s Restaurants Champion of HR Yong Ying-I, Permanent Secretary, Public Service Division, Prime Minister’s Office Towers Watson Award for Best Work-Life Balance DBS Bank Special Recognition: Citi Singapore Ikeda Spa Prestige Award for Best Health & Wellbeing Resorts World Sentosa Special Recognition: Jurong Health Services Best Graduate Development Unilever Asia Special Recognition: Keppel Offshore & Marine Robert Walters Award for Best HR Leader Aileen Tan, Group Director HR, Singtel Group

Best Recruitment Strategies McDonald’s Restaurants Special Recognition: American Express

Company

No. of Awards won

DBS Bank

McDonald's Restaurants

Singtel Group

Keppel Offshore & Marine

Public Service Division, Prime Minister’s Office

Singapore General Hospital

Unilever Asia

Yahoo! Asia Pacific

Barclays Bank

Best HR Young Achiever Lee Pei Zhi, HR Development Executive, Singapore General Hospital

Dell

Best HR Team Yahoo! Asia Pacific Special Recognition: Public Service Division, Prime Minister’s Office

American Express

Resorts World Sentosa

Starwood Asia Pacific Hotels & Resorts

Fuji Xerox Singapore

JUMBO Group of Restaurants

Center for Creative Leadership Award for Best Leadership Development Keppel Offshore & Marine Special Recognition: Unilever Asia Sage Award for Best Performance & Productivity Practices Singtel Group Special Recognition: SMRT Corporation IBM Award for Best Engagement Strategies Yahoo! Asia Pacific Special Recognition: Singtel Group Frazer Jones Award for Outstanding Contribution to HR Pauline Chua, General Manager of Human Capital and Corporate Social Responsibility, Fuji Xerox Singapore Kaplan Professional Award for Best Training, Learning & Development Keppel Offshore & Marine Special Recognition: OCBC Bank British Council Award for Best Talent Management Practices Unilever Asia Special Recognition: Citi Singapore

Times Software Award for Best HR Manager Agnes Chin Kam Lo, Senior Manager, Scholarship & Educational Sponsorship Unit, Singapore General Hospital SME Employer of the Year JUMBO Group of Restaurants Hays Award for Employer of Choice DBS Bank

COMMEMORATIVE GUIDE 2015

Hays Award for Employer of Choice

BS Bank was the biggest winner for the evening, clinching the most coveted Hays Award for Employer of Choice. Sylvia Lai, Executive Director of HR and Communications, DBS Bank, was elated to receive the pinnacle award, the bank’s third win for the evening. “This is really a feather in the cap of the journey that we have gone through the last three years. Winning Employer of Choice is a testament of what we’ve been doing in recruitment, talent development, social media and rewards. It’s all about teamwork and I’m really proud that we’ve made it,” she said. Cheong Meng Foong, Managing Director and Group Head for HR, DBS Bank attributed the win to her organisation’s efforts in looking at HR holistically. She said that the bank paid particular attention to the needs of employees and also looked at programmes that would attract candidates and boost its brand image. Cheong described the award as “a dream come true”. “We can now go out there with the DBS flag raised high and tell

COMMEMORATIVE GUIDE 2015

people ‘Come join us’. It is great recruitment tool for the bank.” Awards sponsor Hays described the awards as a “fantastic evening”. “Hays is delighted to be the sponsor and title sponsor of the Employer of Choice award for the fifth year running,” said Ashleigh Russell, Senior Business Director, Hays Singapore. “We would also like to extend our congratulations to the winners, and we are looking forward to seeing their progress over the next year.” Putting the right person in the right job has the ability to transform an organisation, Russell added. “The Employer of Choice Award celebrates commitment to people and it represents what employers do. Having a strong employer brand is very important and that is why we chose this award (to sponsor). “The HRM Awards is a key date in the HR diary of Singapore. We’ve been partners for five years and we are looking forward to continuing our partnership in the years to come.”

We can now go out there with the DBS flag raised high and tell people ‘Come join us’. It is great recruitment tool for the bank

Sylvia Lai, Executive Director - HR & Communications, DBS Bank, Ashleigh Russell, Senior Business Director, Hays Singapore, Tan Sor Cheng & Cheong Meng Foong, Managing Director and Group Head for HR, DBS Bank

And the nominees are… American Express

SPRING Singapore

DBS Bank - WINNER

StarHub

Dell

Toyota Motor Asia Pacific

National Kidney Foundation

Unilever Asia

Singtel Group

UPS

COMMEMORATIVE GUIDE 2015

Robert Walters Award for Best HR Leader

esplendent in red, Aileen Tan, Group Director - HR, Singtel Group won the highly-anticipated Robert Walters Award for Best HR Leader.

The hotly-contested category featured a slew of HR heavyweights including Alexander Kershaw from American Express, Syed Ali Abbas from Pacnet Singapore and Vineet Gambhir from Yahoo! Asia Pacific.

You can be a great leader but if you have no followers, it doesn’t make a difference. I couldn’t do this without the support of my management, my boss and my colleagues

However, it was Tan’s innovative spirit that won over the judges. Tan is a strong advocate of innovation and is constantly seeking ways for her team to improve its work processes. She was also lauded for her role in leading organisational transformation at Singtel.

“The feeling is truly amazing. It is recognition of all the hard work, efforts and late nights. More importantly, it reflects the passion we have in this profession,” said a thoroughly elated Tan. “You can be a great leader but if you have no followers, it doesn’t make a difference. I couldn’t do this without the support of my management, my boss and my colleagues,” said Tan, who believes winning the award is only the beginning of a much longer journey. ‘Winning is not an individual activity or affair. Very importantly, it is about being able to share what we have learnt and making sure that the HR community benefits from some of the learnings that we have gone through ourselves.” Awards sponsor Dominic Salomoni, Associate Director of Robert Walters’ Accounting & Finance division, described the awards as a “spectacular night”.

Aileen Tan, Group Director - HR, Singtel Group & Dominic Salomoni, Associate Director - Commerce Finance, HR & Business Support (Singapore), Robert Walters Aileen Tan, Grp Director - HR, Singtel Group & Dominic Salomoni, Assoc Director - Commerce Finance, HR & Biz Support (SG), Robert Walters

And the nominees are…

Timothy Sebastian, Group Director HR, A*Star (Agency for Science, Technology & Research)

Syed Ali Abbas, Chief HR Officer, Pacnet Singapore

Alexandra Kershaw, Director - Head of HR Singapore, Philippines & Indonesia, American Express

Josephine Chua, Director of HR and Quality, Ramada and Days Hotels Singapore At Zhongshan Park

Jae Annie Tay, HR Director, Energy Market Authority

Aileen Tan, Group Director HR, Singtel Group - WINNER

Jayesh Menon, HR Director - APAC, Itron

Vineet Gambhir, Vice President and Head of Talent APAC, Yahoo! Asia Pacific

Jennifer Wu, Senior Talent Manager, APAC, LEWIS PR

COMMEMORATIVE GUIDE 2015

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STJobs Award for Best Employer Branding

cDonald’s is indeed “loving it”! Winner of the STJobs Award for Best Employer Branding, McDonald’s has continually come up with innovative ways to brand itself, whilst taking pains to involve existing employees, one judge noted. In 2014, McDonald’s employer branding campaign added another dimension to efforts. The message of “I’m More” and the campaign of “Gonna Be Great” cast a spotlight on all the great reasons to join the McFamily and the promise of a transformative experience.

We hope we can keep our brand flying high so that we can continue to attract and retain talent

McDonald’s branding initiatives are uniquely crafted to address target audiences, with eye-catching collaterals and campaigns that promote the brand as one that attracts, develops and engages a great team of great people, another judge said. The testimony of employees lends personal experience, which is a powerful branding tool to inspire both current and external candidates. “We worked very hard to have a branding strategy and we’re very happy that our efforts paid off,” said Audrey Chin, HR Director, McDonald’s Restaurants. “We hope we can keep our brand flying high so that we can continue to attract and retain talent. “We are indeed very honoured to be recognised by HRM Awards as having the best employer brand in Singapore,” she added. Steven Wong, Head - Marketing, Digital Division, Singapore Press Holdings (SPH), gave his thumbs up to HRM Awards for coming up with the Special Recognition award for each category, allowing more companies to be lauded for their great HR practices. “STJobs has also built its own branding over the past two years so we decided to support this particular award,” he said. Having high praise for the awards, Wong spared no time in saying that STJobs would be back next year and continue to do so for years to come.

Steven Wong, Head - Marketing, Digital Division, Singapore Press Holdings & Audrey Chin, HR Director, McDonald’s Restaurants

And the nominees are… A*Star (Agency for Science, Technology & Research)

McDonald's Restaurants - WINNER

Auric Pacific Group

Public Service Division, Prime Minister's Office

Banyan Tree Holdings Ltd

Red Hat Asia Pacific

DBS Bank

Starwood Asia Pacific Hotels & Resorts

IE Singapore

Unilever Asia

COMMEMORATIVE GUIDE 2015

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Hay Group Award for Best Diversity & Inclusion Strategies

aving snagged the Hay Group Award for Best Diversity & Inclusion Strategies, Marianne Lim, Head of HR, Singapore, Barclays Bank, is already looking ahead to how the bank can further expand its scope.

“I think it just spurs us on to do more. There is a lot more to do, and for us, diversity and inclusion is not just gender, it’s not just culture; it’s people with disabilities, multi-generational workforces and lesbian, gay, bisexual and transgender (staff) as well,” she explained.

The core of everything that we do is diversity and inclusion, and it’s wonderful to be honoured for that

“There is a lot more to do.” Having been employed by Barclays Bank for nine years now, Lim said “the core of everything that we do is diversity and inclusion, and it’s wonderful to be honoured for that”. “I think it is in everything that we do every day with the people that we hire and the people that work with us, and it’s something that HR really focuses on as well as senior management. That partnership is what has led us here today,” she elaborated. “It’s a really nice feeling and we are the people behind the scenes. We usually don’t get recognised and usually have to do the really difficult stuff, so for us, I think it is a really refreshing and really nice thing to happen.” Lauren Gardner, Manager - Regional MNC Business (Fast Growing Markets) Hay Group, which sponsored the Diversity & Inclusion Strategies Award, says the company was keen to be involved because it does a lot of work around organisations who are trying to improve performance. “There are a number of ways that they do that and diversity and inclusion and changing the way people think about things, changing the way they view organisations and the cultures that are involved, is one of the ways that we support businesses,” she said.

John McGuinness, Vice President, Corporate Communications, S.E. Asia, Barclays Bank, Marianne Lim, Head of HR, Singapore, Barclays Bank & Lauren Gardner, Manager - Regional MNC Business (Fast Growing Markets), Hay Group

And the nominees are… Barclays Bank - WINNER

MatchMove Pay

Citi Singapore

Singtel Group

Dell

Starbucks Coffee Singapore

Goldman Sachs

Unilever Asia

Keppel Offshore & Marine

UPS

Gardner also lavished praise on the showpiece event. “The HRM Awards was very well organised and a wonderful opportunity for networking,” she added. “Absolutely, we certainly will be back next year!”

COMMEMORATIVE GUIDE 2015

Best Use of Social Media

ocial media is rapidly emerging as a powerful business and HR tool. It helps businesses to eliminate boundaries, spur innovation and also communicate more effectively with the workforce.

Technology giant Dell is a frontrunner in this space, and deservedly clinched the evening’s award for Best Use of Social Media. It edged out stiff competition from companies including Singtel, Deutsche Bank and Certis CISCO. The judges were impressed at how Dell – an early adopter of social media – has continued to systematically expand its use to improve recruitment, employee branding, engagement, and employee communications.

Social media is something that is extremely important to Dell. It actually starts up right at the CEO level and it is something that he is extremely passionate about

“Social media is something that is extremely important to Dell. It actually starts up right at the CEO level and it is something that he is extremely passionate about,” shared Tiffany See, Executive Director - Asia-Pacific, Dell. See also said that the technology industry had changed significantly. “It’s all about digitalisation, social media and connection. And we’ve moved with the changes. Being a technology company, we have that to our advantage.”

Tiffany See, Executive Director - Asia-Pacific, Dell

Looking ahead, See predicts there is a lot more to happen in social media, as more tools and sites emerge. “Dell is really looking to takes its social media strategy to the next level,” she said.

And the nominees are…

See added that clinching this particular award was an affirmation of its continuous efforts in the social media space. “This is a really, really, important event for us, not just for our team in Singapore but it is broadly recognised across the region. We get a lot of additional kudos and credit for winning the awards, not just within the Asia-Pacific region but also globally.”

Accor Asia Pacific

MatchMove Pay

Certis CISCO Security

Public Service Division, Prime Minister's Office

Dell - WINNER

Red Hat Asia Pacific

Deutsche Bank

Singtel Group

Groupon Singapore

The Hoffman Agency

Hawksford Singapore

COMMEMORATIVE GUIDE 2015

Best CSR Practices

or an organisation that was determined to bag the Best CSR Practices gong, you can expect Starwood Asia-Pacific Hotels & Resorts to espouse exemplary traits in Corporate Social Responsibility matters.

The organisation overcame stiff competition from the likes of Resorts World Sentosa, Yahoo! Asia Pacific and SMRT Corporation to win the award, much to the absolute delight of Dylan Choong, Director of HR for Starwood Asia-Pacific Hotels & Resorts. “We definitely feel very proud and I think the CSR Award looks at recognising organisations like us for having done a good job in being a corporate citizen and I think this win validates that,” said Choong.

I think this win is the global effort of Starwood as a company and specifically in AsiaPacific, where we have 75,000 associates and are led by leaders who are committed towards trying to leave a better place for everybody else to experience

“I think this win is the global effort of Starwood as a company and specifically in Asia-Pacific, where we have 75,000 associates and are led by leaders who are committed towards trying to leave a better place for everybody else to experience.” Choong remarked that the victory now affirms the company’s commitment to strive toward even greater heights. “We’ve won awards before and I think this is a new category that we’ve won this year. I think this also shows that there are many other facets of HR that we can go on and become better in,” he explained. “So let’s hope this means many more to come!”

Dylan Choong, Director of HR, Asia Pacific, Starwood Asia Pacific Hotels & Resorts

And the nominees are… Baker & McKenzie.Wong & Leow

Resorts World Sentosa

Banyan Tree Holdings Ltd

SMRT Corporation

Keppel Telecommunications & Transportation

Starbucks Coffee Singapore

NTUC Fairprice Co-operative

Starwood Asia Pacific Hotels & Resorts - WINNER

Qualcomm

Yahoo! Asia Pacific

COMMEMORATIVE GUIDE 2015

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PayrollServe Award for Best Use of Technology

arnessing the power of something that’s constantly evolving is not an easy feat. Yet, American Express has mastered this art and for that, won the PayrollServe Award for Best Use of Technology. “Their use of technology is clear and focused, and their results are impressive,” one judge noted. “Their recruitment strategies and talent acquisition initiatives are very purposeful and focused on delivering personalised outreach to talent with greater use of digital innovation.”

For us, it’s not about using technology for technology’s sake, but rather to use it to improve our employees’ working experience

Another judge lauded the bank’s commitment to having cuttingedge technology infrastructure to deliver quality digital projects and best-in-class HR e-systems and tools. The bank still manages to have a one-stop HR portal, including a comprehensive training framework for self-directed and team-learning. “American Express continually finds ways to drive employee interest, engagement and active participation in technology,” the judge added. “We’re absolutely thrilled and very surprised at the same time,” said Alex Kershaw, HR Director – Singapore, Philippines and Indonesia, American Express. “Over the last twelve months we’ve done a lot to upgrade our technology and simplify our processes through the use of technology. “For us it’s not about using technology for technology’s sake, but rather to use it to improve our employees’ working experience,” she explained. Kershaw added that while the award recognises the bank’s efforts over the last twelve months, it doesn’t stop there.

Alex Kershaw, HR Director – Singapore, Philippines and Indonesia, American Express & Olivia Yeoh Yu Ming, Director, PayrollServe

And the nominees are… American Express - WINNER Elite Translations Asia

“Tech moves at a really fast pace; the trick is to stay ahead of the curve,” she said. “For Amex, we need to continue getting employee feedback so that we can help make things faster, easier and simpler for them. This is more of a journey rather than a destination.”

Millennium & Copthorne International

Supporting the HRM Awards for Best Use of Technology was a fitting way to celebrate PayrollServe’s 30 years of creating business solutions, Olivia Yeoh Yu Ming, Director, PayrollServe said.

SATS

Pacnet Singapore

“We believe in rewarding best practices in technology,” said Yeoh. “We’d like to congratulate American Express for successfully driving its people processes with technology.”

COMMEMORATIVE GUIDE 2015

Best Mature & Re-Employment Practices

ature workers offer a wealth of experience that can benefit a workforce. The Public Service Division of the Prime Minister’s Office, winner of the Best Mature and Re-Employment Practices Award understands this well.

Over the years, the organisation has proactively implemented numerous policies, practices and measures to support the growth and development of mature workers. All its officers are entitled to 100 hours of training per year and the organisation implemented the re-employment policy six months ahead of national legislation. In 2013, 94% of officers who would have otherwise retired at the age of 62 were offered re-employment.

They (mature workers) have paved the way for younger generations of officers and are very good mentors for us

Employees at the Public Service Division, Prime Minister’s Office also benefit from flexible working policies and practices. Mature workers are a very valuable resource for the Public Service, said Lim Teck Kia, Director - HR Policy, Public Service Division, Prime Minister’s Office. “They have paved the way for younger generations of officers and are very good mentors for us. They continue to be an asset to further the work and productivity of the Public Service.” Commenting on the win, Lim said: “What we did was to really be true to support the needs of our mature and re-employed workers in the Public Service. It is about understanding their needs and working together with them to come up with good practices and policies on the ground.” “It is a continual process. We will continue to engage these stakeholders. We will continue to see how best we can meet their needs,” Lim said. “We hope to work together to show that they are a valuable resource.”

Lim Teck Kiat, Director - HR Policy, Public Service Division, Prime Minister’s Office

And the nominees are… Jetstar Asia Airways

SATS

Keppel Telecommunications & Transportation

Simmons (SEA)

Maritime and Port Authority of Singapore

Singtel Group

Public Service Division, Prime Minister's Office - WINNER

SMRT Corporation

Royal Plaza on Scotts

COMMEMORATIVE GUIDE 2015

Best Reward & Recognition Strategies

When we look at them and when we segmentise the various categories of people, we question what really makes them tick

Cindy Chan, Assistant Vice President, Employer Branding and Internal Communications, DBS Bank, Cheong Meng Foong, Managing Director and Group Head of Rewards for HR, DBS Bank & Lee Kwee Ee Senior Vice President, Group HR-Reward, DBS Bank

BS Bank has done it again. The organisation outfought and outsmarted worthy challengers such as McDonald’s Restaurants, Singtel Group, StarHub and Unilever Asia to retain the Best Reward & Recognition Strategies crown it won in the 2014 edition of the HRM Awards. “This is the second year that we have won this. We won the same award last year and we are winning it again this year,” said Cheong Meng Foong, Managing Director and Group Head of Rewards for HR at DBS Bank. “We are really very proud to be the winner and feel honoured to be selected again.” According to Cheong, the key to the bank’s stunning win has been about aligning every one of its customers with employees as the forefront of strategy when it crafts reward and recognition frameworks. “When we look at them and when we segmentise the various categories of people, we question what really makes them tick,” she explained. “So when we think about that, we really think about our customers and our employees.”

While admitting that the bank would to love to complete a hattrick of the same award next year, Cheong said realistically, it raises the bar again. “We said that last year, and we are saying it again this year – we really will of course, strive even harder to ensure that we not only make DBS Bank proud in Singapore, but also in the region,” she added. “I think it increases DBS Bank’s brand image and that is really important. I think in the past five years or so, you have seen that DBS Bank has come a long way and we really want to continue to keep the flag flying high.”

And the nominees are… DBS Bank - WINNER

Singtel Group

Keppel Land International

SMRT Corporation

McDonald's Restaurants

StarHub

Ramada and Days Hotels Singapore At Zhongshan Park

Unilever Asia

COMMEMORATIVE GUIDE 2015

Champion of HR

he public sector in Singapore this year is abuzz with activity, what with SG50 and all. Now, it has yet another cause for celebration. Yong Ying-I, Permanent Secretary – Public Service Division, Prime Minister’s Office, has been crowned the Champion of HR at the HRM Awards this year. “I’m very honoured and stunned,” she exclaimed. “I’d like to thank the judges and HRM Asia for this award.”The Singapore public sector has been working very hard to continue to improve itself and be a great employer and organisation for its people, said Yong. “The work we’ve done is not so much about trying to win an award (although that’s a big plus) but more about trying to do the right thing.”

I hope the public and private sector can work together to learn from each other’s best practices for the betterment of the entire HR community in Singapore

“People are at the heart of the public service and it’s critically important that the HR community is able to build a public service that is strong and progressive and motivated to serve the people of Singapore,” she added. “I think it was critical for me to support the development of HR across the public service of Singapore.” Yong indeed has vision and believes that this vision can be turned into reality through proper development of human capital, one judge said. She has worked hard with all the stakeholders to ensure that the right processes are put in place. In her own words: “As the leader of the Service’s central HR agency, I recognised that the role of HR is more important than before. It needs to partner and work alongside the senior leadership to address capability needs by equipping officers with the necessary competencies and skill-sets for now and the future.” Another judge noted how she worked to professionalise HR, uplift its capabilities and build “one” HR community. “She championed the development of a progressive, responsive and flexible HR framework for the public service sector,” another judge said. “She also displays decisive leadership qualities, recognises the value of team dynamics and maximises all available resources.” Moving forward, for the first time, the Public Service Division has rolled out a leadership development programme for young HR professionals. “More such efforts will help more leaders emerge from the public sector,” said Yong. “I hope the public and private sector can work together to learn from each other’s best practices for the betterment of the entire HR community in Singapore.”

COMMEMORATIVE GUIDE 2015

Yong Ying-I, Permanent Secretary – Public Service Division, Prime Minister’s Office

And the nominees are… John Botia, Managing Director, Carlsberg Singapore

Yong Ying-I, Permanent Secretary, Public Service Division, Prime Minister's Office - WINNER

Jacqueline Low, Chief Operating Officer, Hawksford Singapore

Tony Cousens, General Manager, Ramada and Days Hotels Singapore At Zhongshan Park

Barathan Pasupathi, CEO, Jetstar Asia Airways

Casey Teh, Managing Director, Simmons (SEA)

Andy Oliver, Senior Vice President, APAC, LEWIS PR

Desmond Kuek Bak Chye, President and Group CEO, SMRT Corporation

Aditi Nayak, Chief Operating Officer, MindWave Solutions

Best Graduate Development

here’s been lots of talk about developing skills and developing potential in Singapore. Unilever Asia has stuck out of the crowd in the graduate development space, winning the HRM Award for Best Graduate Development this year. The company’s graduate development is impressive, said one judge. She lauded the Unilever Future Leaders Programme (UFLP), the company’s endto-end graduate attraction, selection and development This is the first time programme.

we’ve won this award in

UFLP helps Unilever to build Singapore and we will a strong talent pipeline in order really raise it with pride to deliver growth ambitions. in the office This three-year, intensive and structured programme recruits and develops graduates who demonstrate the potential to become business managers at the end of the three years.

Another judge praised Unilever’s zero attrition rate, and its robust, structured, global development roadmap. She also noted the company’s detailed local training programme and international rotation, formal learning, coaching and mentoring policies. “We’re super happy and feel very proud as a team for winning this award,” said Tricia Duran, HR Director for Singapore, Asia, Africa and Russia with Unilever Asia. “Unilever has a big heritage around developing graduates, with about 80% of our global leadership being made up of management trainees.

Tricia Duran, HR Director Singapore UAPL / HR Director Functions Asia Africa Russia, Unilever Asia

“We have invested a lot of time, energy and resources in developing graduates from schools and putting them into rotations around the world so that they become great leaders,” she added. “This is the first time we’ve won this award in Singapore and we will really raise it with pride in the office.”

And the nominees are… Barclays Bank

Jones Lang LaSalle

When asked what’s next in store for Unilever, Duran quipped: “I just hired 25 trainees in Singapore this year, making it about 80 Singaporeans I’m rotating around Asia… perhaps more to come soon.”

Citi Singapore

Keppel Offshore & Marine

DFS Venture Singapore

OCBC Bank

DSO National Laboratories

SMRT Corporation

GlaxoSmithKline

Unilever Asia - WINNER

COMMEMORATIVE GUIDE 2015

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Towers Watson Award for Best Work-Life Balance

t personified its credentials when it reclaimed the Best Reward & Recognition Strategies gong.

And DBS Bank went one step further when it scooped up the Towers Watson Award for Best Work-Life Balance at this year’s HRM Awards. Needless to say, Cheong Meng Foong, Managing Director and Group Head of Rewards for HR at DBS Bank, said her team “feel on top of the world”.

Today’s population where we have multigenerational workers and where every one of them demands some form of flexibility at different parts of their life cycle demands that we believe in work-life balance

“I think winning the best worklife balance award is really not that easy because the competition was strong, but it endorses the notion that we have done the right thing for our staff and for our organisation and that is why we are here,” she said. Tellingly, Cheong said work-life balance was not just for people with children and for people with old folks that they have to look after; rather, it’s meant for the whole population. “Today’s population where we have multi-generational workers and where every one of them demands some form of flexibility at different parts of their life cycle demands that we believe in work-life balance,” she elaborated. “We actually looked into that and therefore, we felt that it was the right strategy for the business to adopt. We need to work harder, think more of ‘what next’ for our people. The focus is really on our people, doing what’s right for them and doing what’s right for the bank.” Debbie Ng, Director - Benefits, Towers Watson Singapore, who presented the award, said that work-life balance had actually been cited as one of the top three drivers of sustainable engagement. “We are really passionate about work-life balance, even for our own employees , and hence, this is an award that we definitely fully support,” she affirmed. Ng also cited that the HRM Awards was really what HR watchers had labelled it to be.

Cindy Chan, Assistant Vice President, Employer Branding and Internal Communications, DBS Bank, Cheong Meng Foong, Managing Director and Group Head of Rewards for HR, DBS Bank, Lee Kwee Ee, Senior Vice President, Group HR-Reward, DBS Bank & Debbie Ng, Director - Benefits, Towers Watson Singapore

And the nominees are… Citi Singapore

Jardine OneSolution

DBS Bank - WINNER

Jurong Health Services

Dell

Maritime and Port Authority of Singapore

Energy Market Authority

Ministry of Culture, Community and Youth

Hawksford Singapore

NTUC Fairprice Co-operative

“It was really good, it really is as what they say, the ‘Oscars’ of the HR world, so it was a fantastic experience and I would definitely look forward to more years to come,” she said.

COMMEMORATIVE GUIDE 2015

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Ikeda Spa Prestige Award for Best Health & Wellbeing

ealthy and happy employees create a more effective and productive workplace. Resorts World Sentosa has experienced clear wins in this space, the latest being the Ikeda Spa Prestige Award for Best Health & Wellbeing.

Resorts World Sentosa has 13,000 staff with 53% of that population aged 30 years or below. “You can’t have one-sizefits-all policy. We need to really look at different age groups and profiles and come up with a benefits programme that benefits the majority of them. This is not an easy feat. We have to be receptive to their concerns and ideas,” said Valerie Loy, VP HR, Resorts World Sentosa.

You can’t have one-sizefits-all policy. We need to really look at different age groups and profiles and come up with a benefits programme that benefits the majority of them

Engaging employees in constant feedback sessions was a major contribution to the win, Loy revealed. “We like to hear from them on what is valuable to them, instead of having white elephant benefits. Whatever policies, benefits and initiatives we develop, we have our team members in mind. They are always at the centre of our brainstorming and how we develop our policies.” Looking ahead, Loy said that winning the award has set the bar even higher and there is still a lot more to be done. “I hope to come back next year and win the same award. We will continue do what we are doing and look at even better offerings,” Loy said. First-time award sponsor Ikeda Spa was delighted to be a part of the HRM Awards this year. “I was completely wowed. I did not expect such a grand event. I mingled around and chatted with companies about their recent HR developments,” said Eric Tan, Director, Ikeda Spa. “We are a Japanese spa and corporate wellness is close to our heart. We would like to take this chance to give recognition to companies who have challenged themselves to think differently about wellness and what it means to their employees,” said Tan.

Valerie Loy, VP - HR, Resorts World Sentosa and Eric Tan, Director, Ikeda Spa

And the nominees are… Alexandra Health System - Khoo Teck Puat Hospital

Keppel Offshore & Marine

American Express

Maritime and Port Authority of Singapore

Bloomberg

MatchMove Pay

GlaxoSmithKline

MSD Singapore

Jetstar Asia Airways

Resorts World Sentosa - WINNER

Jurong Health Services

SMRT Corporation

COMMEMORATIVE GUIDE 2015

Best Recruitment Strategies

here is no doubting that recruitment is one of the most important components of HR’s make-up and judging from McDonald’s Restaurants’ second straight victory in the Best Recruitment Strategies category, the fast food giant is in a world of its own when it comes to the notoriously difficult area of hiring the right people. “It’s such an honour for McDonald’s to win this award and we are really thrilled,” said Lynn Hong, Senior Manager - HR, McDonald’s Restaurants. “This is the second time that we are winning, and it’s really a testament to all the hard work the team has put in.”

Winning this award is more about employee branding. It gives us the testimony that we’ve done the right thing and it means that we are in a better position to bring in the best talents

Indeed, the fast food conglomerate fought off intense competition from illustrious counterparts such as American Express, DBS Bank, Unilever Asia and the Infocomm Development Authority of Singapore to reclaim its prized award.

Hong revealed that McDonald’s robustly believes that human capital is its best asset, and that the organisation designs strategies that are out of the norm to try to get people to join what she termed as “one of the world’s best companies”. “We will bring this award back home. We will celebrate first, and we will continue to work harder to bring in more talents into the company,” she added. “Winning this award is more about employee branding. It gives us the testimony that we’ve done the right thing and it means that we are in a better position to bring in the best talents.”

COMMEMORATIVE GUIDE 2015

Lynn Hong, Senior Manager - HR, McDonald’s Restaurants

And the nominees are… A*Star (Agency for Science, Technology & Research)

Infocomm Development Authority of Singapore

American Express

Jurong Health Services

Baker & McKenzie.Wong & Leow

McDonald's Restaurants - WINNER

Certis CISCO Security

NTUC First Campus Co-operative

DBS Bank

Unilever Asia

Best HR Young Achiever

he look of gratitude on Lee Pei Zhi’s face was obvious to all as she politely insisted that her mentor, Judy Ong, Assistant Director of the Learning and Career Development Department at Singapore General Hospital, stand next to her while she At every opportunity was being interviewed and that I had, I made sure photographed for winning the that I did my best Best HR Young Achiever prize. and I also sought the “I feel really grateful and thankful to be able to be the finalist for this award and to actually win it, it’s really a privilege,” said Lee.

advice of my mentors and my colleagues to ensure that there was the best outcome and best experience for my internal customers

“At every opportunity that I had, I made sure that I did my best and I also sought the advice of my mentors and my colleagues to ensure that there was the best outcome and best experience for my internal customers.”

It is worth pointing out that Lee overcame competition from other highly-fancied candidates from McDonald’s Restaurants, Resorts World Sentosa, Barclays Bank and Auric Pacific Group. “I will definitely target to do more of what I am doing and strive forward and achieve much more in Singapore General Hospital,” she added. “It’s an affirmation that HR is truly a business partner and helps to grow the organisation.” To add to Lee’s and to the hospital’s delight, Agnes Chin Kam Lo, Senior Manager of the Scholarship and Educational Sponsorship Unit, won the Times Software Award for Best HR Manager.

Lee Pei Zhi, HR Development Executive, Singapore General Hospital and Judy Ong, Assistant Director – Learning & Career Development, Singapore General Hospital

And the nominees are… Andrea Lau Sein Teng, Executive, Learning and Talent Advocacy, Auric Pacific Group

Tan Hui Hong, HR Executive, McDonald's Restaurants

Xander Leong, HR Business Partner, Risk, Legal and Events and Roadshow Marketing, Asia Pacific, Barclays Bank

Siti Fairuz Ahmad, HR Executive, MindWave Solutions

Steven Lai, Senior HR Specialist, Dairy Farm Singapore

Neo XinYi Wendy, Senior HR Executive, Mitsui Chemicals Asia Pacific

Vivian Beh, HR Executive, dnata Singapore

Cheryl Poon, Executive, Resorts World Sentosa

Tan Wei Xiang, HR Executive, dnata Singapore

Loh Yu Min, Executive, Resorts World Sentosa

Jemma Quarterman, HR Executive, APAC, LEWIS PR

Lee Pei Zhi, HR Development Executive, Singapore General Hospital - WINNER

COMMEMORATIVE GUIDE 2015

Center for Creative Leadership Award for Best Leadership Development

he Center for Creative Leadership Award for Best Leadership Development was one of two accolades garnered by Keppel Offshore and Marine at this year’s event.

A clearly-elated Lee Chay Hoon, General Manager - Organisational Development and HR, Keppel Offshore and Marine, said the organisation’s management and leaders believe in building a strong leadership team within the organisation.

The award is pretty close to who we are. We believe that leaders make the difference. The Leadership Development award naturally fits with our mission.

“All our leaders are groomed from within and we take great pains in making sure that all our young people attain success in the organisation. Our retired Chairman, CEO, and CFO were all with our organisation for more than 40 years. Our current CEO has been with the organisation for 35 years. They are all our success stories,” Lee said. Lee added that the award is a great way to recognise the HR team and the management at Keppel Offshore & Marine for its efforts in valuing, managing and developing talent. “It means a lot to us and is a very high recognition.” Award sponsor Center for Creative Leadership was delighted with the evening’s festivities. “It’s a wonderful evening and a great opportunity to celebrate with people about leadership and HR,” said Roland Smith, Vice President and Managing Director of AsiaPacific, Center for Creative Leadership.

“One of the best things was being able to present the winner Keppel Offshore and Marine with the award and having a conversation afterwards, realising that that she had attended one of our programmes ten years before. It was a great opportunity to connect with one of the people who helped bring us to Singapore,” Smith said. Commenting on the award sponsorship, Smith said: “The award is pretty close to who we are. We believe that leaders make the difference. The Leadership Development award naturally fits with our mission.”

Lee Chay Hoon, General Manager - Organisation Development and HR, Keppel Offshore & Marine & Dr. Roland Smith, VP & MD - APAC, Center for Creative Leadership

And the nominees are… A*Star (Agency for Science, Technology & Research)

OCBC Bank

Barclays Bank

Public Service Division, Prime Minister's Office

Building and Construction Authority

Singtel Group

DBS Bank

Unilever Asia

Heineken Asia Pacific

UPS

Keppel Offshore & Marine - WINNER

Yahoo! Asia Pacific

COMMEMORATIVE GUIDE 2015

Sage Award for Best Productivity & Performance Practices

ileen Tan, Group Director - HR with the Singtel Group, had barely collected the trophy won by her organisation for the Sage Award for Best Productivity & Performance Practices when she quipped, “In fact, speaking about it, we are in the midst of our I think it’s a true performance-management review recognition in terms at this point in-time!” She revealed the firm believes the gong is a “true booster” and is also a testimonial in terms of Singtel’s achievements so far. “As you would all know, Singtel is a very performance-driven organisation and very importantly, this focus continuously puts the organisation on the path to success,” she explained.

of what the HR community has done for the businesses, and I think it’s definitely an important recognition that the HR community is making a big difference to the business

“We can’t do it all by ourselves, and very importantly, the management and our employees are part of this performance-driven culture.” Tan said that Singtel must continue to maintain its efforts and more importantly, learn and adopt different lessons from its counterparts.

Ng Kian Khar, Director (Group Rewards) - Group HR, Singtel Group, Aileen Tan, Group Director HR, Singtel Group & Charles Cheng, Customer Services Director, Sage Software Asia

“We have got to know many good friends in this particular event. It’s so rich and there’s so much learning,” she noted. “We have to continue to learn from others and make continuous improvement. I think it’s a true recognition in terms of what the HR community has done for the businesses, and I think it’s definitely an important recognition that the HR community is making a big difference to the business.” Charles Cheng, Customer Services Director, Sage Software Asia, said his HRM Awards experience had been “splendid”. “We didn’t expect it to be so great, but it’s an eye-opener and I think we have met a lot of very important people here, and we are very excited for this event,” he said. “I was told that we are now actually reviewing it and seriously considering coming back next year again!”

And the nominees are… Baker & McKenzie.Wong & Leow

Pratt & Whitney

GlaxoSmithKline

Singtel Group - WINNER

Keppel Land International

SMRT Corporation

Norbreeze Group

Unilever Asia

According to Cheng, with Sage being in the business management and HR software business, the company wanted to recognise companies that put a lot of effort into productivity and best practices. “So, being able to be the sponsor for this award means a lot to us because it allow us now to reward the people that actually do excellent work,” he added.

COMMEMORATIVE GUIDE 2015

IBM Award for Best Engagement Strategies

very company wants an engaged workforce but few can achieve true engagement. Yahoo! Asia Pacific has managed to do just that and come out tops to win the IBM Award for Best Engagement Strategies.

HRM to me is the gold One judge praised Yahoo! Asia standard. If you win Pacific for its ground-up initiatives the HRM Award, you’ve related to business objectives. received true industry For example: The CEO Challenge recognition for the work programme to generate ideas you’ve done for new revenue streams, and enabling employees to choose from a menu of benefits and services that can be tailored to meet their needs. “There is also an emphasis on enjoying being at the workplace,” she commented. Feeling absolutely thrilled upon winning the award, Vineet Gambhir, Vice President of HR, Yahoo! Asia Pacific said the company believes in connecting to the hearts of employees and doing something out of genuine concern for them, thereby building a beautiful culture. “We are thrilled that our efforts were recognised. Thank you HRM Asia! “The bar has been raised high now. While the goal last year was to win this award, now that we have, it tells us that this is our new baseline,” he adds. “We need to think about involving our employees in some of our initiatives and for them to come next year to receive the award.” First-time sponsor for the Best Engagement Strategies award, IBM, said supporting the awards came naturally to it as it also cares about the engagement of its people, having been through periods of ups and downs as a technology business. “Also, from a Smarter Workforce perspective, we are really happy to work with and commend companies such as Yahoo! Asia Pacific, which are passionate about their people,” she added. “HRM to me is the gold standard,” Gambhir concluded. “If you win the HRM Award, you’ve received true industry recognition for the work you’ve done.” “It was really good, it really is as what they say, the ‘Oscars’ of the HR world, so it was a fantastic experience and I would definitely look forward to more years to come,” she said.

Vineet Gambhir, VP – HR, Yahoo! Asia Pacific, Peta Steele, Head - IBM Smarter Workforce, ASEAN, IBM & Rico Chan, VP & GM, Yahoo! HK

And the nominees are… Bloomberg

Public Service Division, Prime Minister's Office

Brady Corporation Asia

Singtel Group

DHL Express

SMRT Corporation

Infocomm Development Authority of Singapore

Starwood Asia Pacific Hotels & Resorts

Jurong Health Services

Yahoo! Asia Pacific - WINNER

Maritime and Port Authority of Singapore

COMMEMORATIVE GUIDE 2015

Proud Sponsors of the HRM Awards for Outstanding Contribution to HR Frazer Jones were delighted to sponsor this award, recognising outstanding contribution to HR. We give our sincerest congratulations to Pauline Chua of Fuji Xerox, Singapore for winning this fantastic accolade. Frazer Jones is a market leading global search & recruitment consultancy specialising in the HR market. From our eight global offices in Singapore, Hong Kong, Melbourne, Sydney, London, Dubai, D端sseldorf and Munich, we work with talented HR professionals to place them into some of the most sought after HR roles and identify the very best career opportunities. We source and search for the very best HR talent for organisations all over the world. For more information, visit our website frazerjones.com

GLOBAL HR SEARCH & RECRUITMENT

PART OF THE SR GROUP frazerjones.com

@FrazerJonesHR

Frazer-Jones

Frazer Jones Award for Outstanding Contribution to HR

inning the highest individual honour for the evening was Pauline Chua, General Manager, Human Capital and Corporate Social Responsibility at Fuji Xerox Singapore.

Proud Sponsors of the HRM Awards for Outstanding Contribution to HR Frazer Jones is a market leading global search & recruitment consultancy specialising in the HR market. From our eight global offices in Singapore, Hong Kong, Melbourne, Sydney, London, Dubai, Düsseldorf and Munich, we work with talented HR professionals to place them into some of the most sought after HR roles and identify the very best career opportunities. We source and search for the very best HR talent for organisations all over the world.

Chua was unable to attend the awards due to personal reasons, but spoke to HRM after her win. “It is certainly both an honour and privilege to be given this recognition. Working in HR has always been rewarding in itself as we are empowered to continually push the envelope and make a difference. I can’t thank HRM Asia and Frazer Jones enough for this award.

PART OF THE SR GROUP Frazer-Jones

The judges lauded Chua’s passion for the field, and her drive to constantly develop innovative strategies to engage her team, while aligning HR priorities with business requirements. Under her leadership, Wildlife Reserves Singapore Parks was the first zoological institution in Southeast Asia to be awarded Environmental and Employee Health and Safety Certifications.

Teams led by Chua have also gone on to win several accolades, such as the Training Organisation Excellence Award by the Workforce Development Agency, as well as the Best Engagement Strategies and Best Environmental Practices at the 2013 and 2012 HRM Awards respectively.

GLOBAL HR SEARCH & RECRUITMENT

@FrazerJonesHR

Frazer Jones specialises in HR recruitment. To celebrate somebody’s success for 20 years in the industry, that’s passionate to us. That’s something that we really strongly believe in

Frazer Jones were delighted to sponsor this award, recognising outstanding contribution to HR. We give our sincerest congratulations to Pauline Chua of Fuji Xerox, Singapore for winning this fantastic accolade.

For more information, visit our website frazerjones.com

frazerjones.com

A HR veteran of 20 years, Chua has successfully executed a variety of leading roles across a range of industries including in consulting, leisure and service, and technology.

“HR is a great profession to be in as we can truly make a difference, not just to the business but to the people in the organisation and in the community. It is people who inspire me the most and I am blessed to have worked with great leaders and HR professionals in the course of my career,” Chua said.

Fiona Nesbitt, Country Manager, Frazer Jones

Pauline Chua General Manager, Human Capital and Corporate Social Responsibility Fuji Xerox Singapore

It was the third HRM Awards for sponsor Frazer Jones. “It was great seeing such familiar faces and so many talented people around the room. It’s been excellent,” said Fiona Nesbitt, Country Manager, Frazer Jones. “Frazer Jones specialises in HR recruitment. To celebrate somebody’s success for 20 years in the industry, that’s passionate to us. That’s something that we really strongly believe in,” Nesbitt said.

COMMEMORATIVE GUIDE 2015

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Kaplan Professional Award for Best Training, Learning & Development

t’s common to hear employees being identified as part of the company name.

But it certainly was a first to hear Elaine Xu, Talent Development Manager, Keppel Offshore & Marine labelling Keppel staff as “Keppelites” after she collected the Kaplan Professional Award for Best Training, Learning & Development on behalf of her organisation. “Thank you very much to HRM Asia and to the esteemed panel of judges for giving us this recognition,” said Xu. “I’m very proud and honoured that we have been able to win this award and it’s all because of the hard work of ‘Keppelites’ from Keppel Offshore & Marine.”

We make sure that in Keppel, they have an opportunity to be successful and are able to have a career with us and not just a job

Xu confided that the company was committed to the development and learning of all “Keppelites”, regardless of their educational backgrounds. “We make sure that in Keppel, they have an opportunity to be successful and are able to have a career with us and not just a job,” she explained. “We will continue to be committed to the learning and development of our staff and we’ll make sure that we continue to give good training and development for our people and to make sure that we stay committed to be able to provide a good career for every ‘Keppelite’.” Wayne Marriott, Director, Curriculum & Learning Design, Kaplan Professional, revealed that his HRM Awards experience had been “fantastic and really great”. “The atmosphere, all of the people here – it was just absolutely terrific and a great environment,” he said. Marriott added that Kaplan Professional takes this particular kind of opportunity very seriously and feels it is important to support learners in their growth and in their development. “This is an activity that we really are very proud to be involved in and absolutely one hundred per cent, we will be back next year,” he added.

Elaine Xu, Talent Development Manager, Keppel Offshore & Marine & Wayne Marriott, Director, Curriculum & Learning Design, Kaplan Professional

And the nominees are… A*Star (Agency for Science, Technology & Research)

Ministry of Manpower

Alexandra Health System - Khoo Teck Puat Hospital

OCBC Bank

DFS Venture Singapore

Singapore Marriott Hotel

DHL Express

Singtel Group

GlaxoSmithKline

SMRT Corporation

Keppel Offshore & Marine - WINNER

Unilever Asia

COMMEMORATIVE GUIDE 2015

British Council Award for Best Talent Management Practices

he British Council Award for Best Talent Management Practices celebrates the way HR manages the entire lifecycle of high potential (Hi-Po) individuals. Finalists were judged on their recruitment and on-boarding programmes to their training and It’s about the legacy development and performance of having talent appraisal schemes. Employee management at the engagement, retention and heart of everything that rewards and recognition were we do also put in the spotlight, along with succession planning and management policies. Bagging the prize was Unilever Asia. According to judges, the company’s application touched all criteria comprehensively. “All elements of talent management are connected and build upon one another,” she said. “There is also a strong focus on providing ownership and accountability to employees and their line managers, at all levels,” she added. “Another key feature is consistent transparency for the framework and all its elements.” Another judge lauded Unilever Asia for its attractive Employee Value Proposition and systematic approach towards hiring the right talent. Ambika Sivadoss, HR Business Partner, Unilever Asia dedicated the award to the heritage of over 150 years of HR development at the company. “It’s about the legacy of having talent management at the heart of everything that we do.” Sivadoss said that going forward, Unilever Asia will move on to Talent Management Version Two. “I think it’s more about the next generation. We’ve had one set of practices for all of us so far but the new generation is so different in terms of what motivates them.” “Ultimately, attracting, retaining and keeping things fresh for these employees are our new challenges.” Having been involved in training programmes in Singapore for the past 30 years and constantly trying to diversify its portfolio, The British Council partnered with HRM Asia to present this award, because it signifies what the company stands for. “This award represents who we are and what we support as a company as being the future of HR,” said Clare Robertson, Contracts Coordinator (Adults), British Council Singapore.

Ambika Sivadoss, HR Business Partner, Unilever Asia; Roosmarijn Gerritsen, HR Business Partner, Unilever Asia & Clare Robertson, Contracts Coordinator (Adults), British Council Singapore

And the nominees are… A*Star (Agency for Science, Technology & Research)

Keppel Offshore & Marine

Accor Asia Pacific

MSD Singapore

Black & Veatch

Public Service Division, Prime Minister's Office

Citi Singapore

Singtel Group

Heineken Asia Pacific

StarHub

Keppel Land International

Unilever Asia - WINNER

COMMEMORATIVE GUIDE 2015

Best HR Team

The HRM Awards is a benchmark for us to tell us what excellence means. Winning this award means that we have achieved a certain level of competence or excellence. It is a pretty big deal for us

Rico Chan, VP & GM, Yahoo! Hong Kong, Vineet Gambhir, VP – HR, Yahoo! Asia Pacific, Connie Chan, HR Business Partner & Olivia Wong, HR Business Partner, Yahoo! Asia Pacific

ahoo! Asia Pacific was crowned the Best HR Team at this year’s awards.

The internet giant wowed judges with its ability to successfully translate business needs into talent strategy. “This is the second time that we are winning, and it’s really a testament to all the hard work the team has put in.” It was Yahoo! Singapore’s maiden outing at the HRM Awards. “This was our debut. We couldn’t have received more encouragement. I believe this has raised the bar for us as a team, and we will take this as a baseline and outperform ourselves in the coming year,” said Vineet Ghambir, Vice President and Head of Talent for Yahoo! Asia Pacific. Gambhir feels that HR is something that comes from the heart. “It is not a function, it’s not a job. It is something that we do to connect with the lives and hearts of the people. The team as a whole did this from their hearts and I am so happy that their efforts were recognised,” he said. Yahoo! Asia Pacific hopes to transcend new boundaries in the future. “Our vision as a HR team is that we want be key trusted partners to the business. We want to make sure that we enable our business to be successful. So we want to raise the bar and

COMMEMORATIVE GUIDE 2015

be fantastic business partners and keep making a difference to people’s lives,” Gambhir said. The Yahoo! Asia Pacific team felt that the annual event serves as a great recognition of HR’s efforts. “The HRM Awards is a benchmark for us to tell us what excellence means. Winning this award means that we have achieved a certain level of competence or excellence. It is a pretty big deal for us,” Gambhir said.

And the nominees are… Auric Pacific Group

NTUC First Campus Co-operative

dnata Singapore

Public Service Division, Prime Minister's Office

LEWIS PR

Royal Bank of Canada

McDonald's Restaurants

Singapore Marriott Hotel

Ministry of Manpower

Yahoo! Asia Pacific - WINNER

SME Employer of the Year

he HRM Awards honoured Singapore’s small and medium enterprises (SMEs) for a second year with the SME Employer of the Year Award.

With 99% of all enterprises in Singapore being SMEs, and those organisations employing seven out of every 10 workers, they are indeed the bread and butter of the island nation. The SME Employer of the Year award highlights and reward HR’s commitment towards developing human capital in these Moving forward, we are organisations. going to put in even

more effort to strive to This year’s winner, the make our JUMBO an JUMBO Group of Restaurants, even better organisation is very deserving of the award, to work at says one judge. “JUMBO’s HR policies and processes are comprehensive and supportive of business,” she said. “This is clearly shown by the training and development initiatives. Also, their staff retention rates are good, achieved in the midst of labour shortages for this food and beverage sector.” “In general, JUMBO has done well and is poised for sustainable growth,” she added.

Christina Kong, Senior HR Director, JUMBO Group of Restaurants

Speaking after the win, Christina Kong, Senior HR Director, JUMBO Group of Restaurants, dedicated the award to the hard work of the entire team and support from management. “Especially in the food and beverage industry, we really have to just bite the bullet and forge ahead with our HR policies, no matter how difficult it may be to do so.”

And the nominees are… Adrenalin Group

MindWave Solutions

“We are more confident now that we have gotten this recognition,” said Ang. “Moving forward, we are going to put in even more effort to strive to make our JUMBO an even better organisation to work at.”

Brotzeit

Qian Hu Corporation

CYS Global Remit

Simmons (SEA)

Hawksford Singapore

Tan Seng Kee Foods

JUMBO Group of Restaurants WINNER

Timbre Group

COMMEMORATIVE GUIDE 2015

Times Software Award for Best HR Manager

ust as a teacher is responsible for improving the standards of their students and school, a good HR manager is the backbone of an organisation, helping the human capital of a company proceed on the right track towards success. Agnes Chin Kam Lo, Senior Manager, Scholarship & Educational Sponsorship (SES) Unit, Singapore General Hospital (SGH), has earned the accolade of being the Best HR Manager in Singapore.

I am deeply thankful and humbled to receive this distinguished award. I am fortunate to have been mentored and learned from many great leaders and colleagues

Chin had the opportunity to be part of a pioneer team to strategise the set-up of two new 800-bed and 400-bed hospitals at both the macro and micro levels. She led the team in managing an integrated and holistic management of scholarship and educational sponsorship and built a talent pipeline for SGH.

“I am deeply thankful and humbled to receive this distinguished award. I am fortunate to have been mentored and learned from many great leaders and colleagues,” said Chin. “Not only have I grown my career in SGH, I have also grown my family together during this period. I am blessed to have three healthy children, all born in SGH.” While Chin was not present to receive her award, her mentor, Judy Ong, Assistant Director – Learning & Career Development, SGH, collected it on her behalf. “Chin is a dedicated and committed senior manager who never fails to spend as much time as needed to coach her fellow executives,” she said. For the first time, Times Software supported the Best HR Manager award. “For years we’ve been specialising in HR and payroll software. HR Managers are the ones who are the decisionmakers when it comes to implementing such software,” said Charles Liaw, Managing Director & Chairman, Times Software. “Times Software looks forward to better supporting HR Managers in their responsibilities as key personnel in organisations,” he added. “We congratulate Agnes Chin of SGH on her win!”

Judy Ong, Assistant Director – Learning & Career Development, Singapore General Hospital) & Charles Liaw, Managing Director & Chairman, Times Software

And the nominees are… Goh Ai Hua, HR Manager, dnata Singapore

Gary Kam You Wei, Manager, Resorts World Sentosa

Irene Yap Ai Ling, HR Manager, McDonald's Restaurants

Rachel Ong Mei Ying, Assistant Manager, Resorts World Sentosa

Shona Ravindran, Senior Project Coordinator / HR Manager, MindWave Solutions

Benjamin Sim, HR Initiatives Manager, Royal Bank of Canada

Jasmine Tan, Manager, Chief HR Officer's Office, Public Service Division, Prime Minister's Office

Agnes Chin Kam Lo, Senior Manager, Scholarship & Educational Sponsorship Unit, Singapore General Hospital - WINNER

Elaine Chan, HR Manager, Ramada and Days Hotels Singapore At Zhongshan Park

COMMEMORATIVE GUIDE 2015

Special Recognition Awards Sage Award for Best Performance and Productivity Practices

Best Recruitment Strategies

Alexandra Kershaw Head of HR for Singapore, Philippines and Indonesia Markets, American Express

Dr Soo Kwok Seng Chairman, Employee Health and Wellness Committee, Jurong Health Services

Audrey Chin Director of HR, McDonald’s Restaurants

Cassandra Cheng Head of Learning & Development, OCBC Bank

Our recruitment strategies are very purposeful and targeted. We produce strong results by focusing on positive talent acquisition experiences. American Express is at the forefront of digital innovation with a personalised outreach as one of only 26 companies in the Fortune 500 to have a mobile optimised job site, together with active mobile applications”

Madelene Lee Director of Human Capital Management, SMRT

Our commitment to building a competent and engaged workforce, anchored on our SMRT core values of service excellence, mastery, responsibility and respect, teamwork, nurture, and Integrity, has put us in good stead in our HR transformation journey. We will continue to innovate, review and refine our efforts, based on the feedback received from the different stakeholders”

Ikeda Spa Prestige Award for Best Health & Wellbeing

Towers Watson Award for Best Work-Life Balance

Our purpose is clear: to care for our employees holistically so that they will be at their best to design and plan the future hospitals and care for our patients. Our strategy is simple: to help employees ‘eat right’, ‘think positive’, ‘be active’, and ‘appreciate each other’ ”

At Citi, we are committed to establishing a work culture that enables our employees to gain deep satisfaction in both their personal and professional lives. As we work towards fostering happiness in the workplace, we have wheeled in a range of committees to provide our employees with enriching and exciting opportunities that will empower them to unleash their full potential as they build their careers with us”

Evangeline Chua Head of HR, Citi Singapore

Best Reward & Recognition Strategies

Best CSR Practices

Our people have always been our most important asset at McDonald’s. In addition to our continuous training and career opportunities, reward and recognition are also key to our talent acquisition and retention strategy. Within Singapore, rewards are highly differentiated and our employees are recognised across different business functions for their good work”

Corporate social responsibility has always been in our blood, as a department and as a company. We embrace CSR globally in places that we operate; and I guess that makes us different. Going forward, we will certainly continue with our global CSR efforts of embracing our environment in getting all our hotels EarthCheck certified; and empowering our associates to make a difference in the communities where we operate”

Timothy Cheong Group HR Director Banyan Tree Holdings

Kaplan Professional Award for Best Training, Learning & Development

Best Mature and Re-Employment Practices

We are the first local financial institution to set up a city Learning Campus in the central business district to meet employees’ learning and development needs. In addition to in-house and customised training programmes, the OCBC Campus caters to employees’ varied learning needs by giving them access to a wide range of learning platforms, including classroom, e-learning, in-house videos, and virtual classrooms”

We are happy that our mature and re-employment practices have been recognised as market best practices. Our HR policies and initiatives focus on professionalising our workforce, ensuring fair compensation based on performance, and fostering a culture where all employees feel valued. We plan to further enhance our knowledge management to better retain and codify the expert knowledge of our experienced employees”

COMMEMORATIVE GUIDE 2015

Joshua Toh Director – HR Strategy and Organisation Development, SMRT Corporation

Special Recognition Awards Best Graduate Development

Hay Group Award for Best Diversity & Inclusion Strategies

Jane Lau Managing Director, Starbucks Coffee Singapore

At Starbucks, embracing diversity is part of our core values. We have been working with the Autism Resource Centre for more than a decade in providing barista training to their trainers and students. It was more than a year in planning and training before we opened our first Give Back store in Singapore. It has been a rewarding experience for all of us and we are grateful for this recognition”

Dr Lee Chay Hoon General Manager – Organisation Development and HR, Keppel Offshore & Marine

Best Use of Social Media

Cara Reil Vice President – Talent and Leadership Development, Singtel

Lilian Tan Senior Vice President – Human Capital, SATS

Last year, we won in this category, so receiving the recognition award again shows our strong commitment to using social media to attract, develop and engage employees at Singtel. In addition to our presence on Facebook, YouTube and LinkedIn, we have also used more creative ideas, such as our Robo app to gametise recruitment and learning. Look for more new things from Singtel next year!’

Winning the Special Recognition Award is a good indicator that Keppel Offshore & Marine is on the right track to create a conducive environment for our people to grow and develop. We will continue to invest in long-term skills training, mentorship, and talent management to help our employees realise their full potential”

Center for Creative Leadership Award for Best Leadership Development

Tricia Duran HR Director – Singapore

Everything we do in Unilever stems from a pure passion to grow and serve our business, employees and, ultimately, our consumers and customers. To be nominated for an HRM Award is like being nominated for the Oscars and is an honour in itself. To get special recognition and win makes it even better. It tells us we are on the right track”

PayrollServe Award for Best Use of Technology

IBM Award for Best Engagement Strategies

We are proud to win this award as it acknowledges our continual efforts to embrace and use technology to: execute our human capital strategy; transform our talent management approach; and directly improve employee engagement. Innovation is a continuous process. We will continue to embrace technology to execute our human capital strategy. Congratulations to the team!”

Leaders at Singtel have focused on increasing engagement of employees for many years and we have evolved our strategy from engagement, to sustainable engagement, and then on to advocacy. To truly deliver a high performance culture, we needed to actively involve all our employees, which is why we launched the E2E (Empower to Engage) programme, which provides employees with individual engagement reports”

Cara Reil Vice President – Talent and Leadership Development, Singtel

STJobs for Best Employer Branding The work of our 141,000 officers over 16 ministries and more than 50 statutory boards speaks for itself. Their everyday interactions with members of the public are warm stories which we share over and over again. Without them we have no stories, so we want to thank and acknowledge the good work of our fellow public officers in serving Singapore and Singaporeans”

Public Service Division, Prime Minister’s Office

COMMEMORATIVE GUIDE 2015

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