April 2021 Issue of HR Professionals Magazine

Page 18

Insights for Hiring Diversity

8 Steps to Success and EEOC Compliance By DENNIS W. KOERNER, PH.D.

Introduction In the ideal world of hiring, participants such as recruiters, hiring managers and everyone else involved in the hiring process would be perfectly aligned. After all, everyone has the same goal: to get the perfect candidate who accepts the offer, and meets or exceeds the expectations of the job. Unfortunately, the many different participants in the hiring process have different perspectives, different job expectations and different people values. When recruiters, hiring managers and interviewers aren’t on the same page in every step of the hiring process, wasted time, high expenses and poor results soon follow. So, what is the answer? In this article, we’ll explore exactly how you can create a structured hiring process that (1) Clearly defines job expectations, (2) Relates applicant attributes to job benchmarks (3) Informs interviewers of their bias tendencies, (4) Creates a structured interview process and (5) Uses data to provide insights and improve your hiring results.

Why is this important? The vast majority of people don’t actively discriminate in hiring decisions. But we are all human an we all have inherent biases. The steps outlined below will provide you with a check list for reducing or elimiDiversity Insights nating unintended bias and resulting discrimination.

Step 1: Know the Law Diversity Insights Let's started understanding the law. Hiring to build a workforce has Step 1:get Know theby Law two major responsibilities: (1) Hiring the right person for the job and (2)

• Review the job tasks and responsibilities • Review the competencies necessary to perform the tasks and responsibilities • Identify the competencies that are required upon entry • Obtain confirmation of competencies from SMEs • Conduct a job analysis if one does not exist Once completed, you can summarize your job expectations by creating a "Workforce Selection Factor Guide." The Workforce Selection Factor Guide will include the job description and all critical factors related to the job such as; specific skills, prior experience, education, personal traits, competencies and general mental abilities. Let the ITN Precision Hiring platform provide you with an automated and data-based approach to hiring.

Step 3: Create a Job Benchmark Now that you have your job attributes and related performance metrics defined, its time to benchmark them. Job Benchmarking is the process of creating a point of reference against which a particular job may be compared or assessed. The first step we take is to round up your Subject Matter Experts (SME’s) who understand the job. This group of experts then work to identify the key accountabilities for the job being benchmarked. Once the key accountabilities are identified the SME's take the assessments and skills tests that will be used to evaluate job applicants. The scores of the SME's are then aggregated to a mean value which is use as a standard to measure against. Essential job requirements and associated benchmarks are typically divided into two types: technical or behavioral. Technical requirements are specific skills, knowledge, or experience necessary for the position. Behavioral requirements are how a person needs to act to be successful. An example might be a job requirment for a person who is outgoing, self-motivated and well-organized.

Diversity Insights

Let's get started by understanding the law. Hiring to build a workforce has two Complying with regulations set forth by the U.S. Equal Employment major responsibilities: (1) Hiring theMeeting right person job andis(2) Opportunity Commission (EEOC). these for twothe objectives noComplying easy with regulations set forthis by the U.S. Equal Employment Opportunity task. Especially important to ensure that the myriad of people involved in Commission (EEOC). these with two EEOC objectives is no easy task. Especially your hiring process areMeeting in compliance regulations for protected classes. is to ensure that the myriad of people involved in your hiring process important are in compliance with EEOC regulations for protected classes.

Assessments and Skills ITN offers an extensive library of Workforce SelectionTesting Factors for most positions as well as a complete library of Assessments and Skills Tests. Assessments and skills test are an exceptionally good way to obtain objective Assessments and Skills Testing insights about your job applicants. They remove much of misinformation Assessments andour skills testand are the an shading exceptionally good way to obtain objective associated with biases of applicant provided information.

EEOC regulations make it illegal during andindividual employment decisions to discriminate against someone on the basishiring of several characteristics. discriminate against someone on the basis of several individual characteristics. It is therefore important that any who is conducting an interview (1) Is trained It is therefore important that any who is conducting interview (1) Is trained in the principles of conducting an interview, and (2)an Clearly understands EEOC in thelaw principles of conducting an interview, and (2) Clearly understands EEOC and its protected classi�cations. law and its protected classifications. EEOC Protected Classes EEOC Protected Classes

Tell us about your skill testing needs. We have ainformation. library of associated with ourassessment biases and and the shading of applicant provided over 100 skills tests and assessments of all types. Our platform allows to Tell us about your assessment and skill testing needs. We have a libraryyou of over mix and match test modules. All skills tests and assessments are online and 100 skills tests and assessments of all types. Our platform allows you to mix mobile device friendly.

Step 2: Understand Who to Hire

Findingthe theright righttalent talent isisdif�cult difficultto tosay say the the least. least. The �inding Theuse useof oftesting testingand andassessments provide insights and confidence that will and and money in assessments provide insights and con�dence thatsave will you savetime you time your efforts to efforts hire andtobuild a more diverse organization. money in your hire and build a more diverse organization.

EEOC regulations make it illegal during hiring and employment decisions to

In the "No Bias" Hiring approach the ideal candidate is defined by the business ITN, LLC | www.itnhire.com | 901.646.6236 3 to the job. To be impartial in your needs and the performance measures Page related hiring process, where possible, you should establish performance measures that are objective, and numerical. Once job measures are in place the next step in the process is to develop job expectations for applicants based on your performance measures. Critical to this task is to have a holistic view of the competencies and attributes needed for job success. Here is a recommended planning approach to take. 18

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insights about your job applicants. They remove much of misinformation

and match test modules. All skills tests and assessments are online and mobile device friendly.

Learn More: www.itnhire.com/assessments Learn More: www.itnhire.com/assessments

Step 4: Prepare Your Interview Questions Once the job description hasITN, been along with key attributes and benchLLCdefined | www.itnhire.com marks, it is time to reflect the job needs as6interview questions. Page There are two types of interview questions that you should consider (1) Online


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Introducing the Next Innovation in App-Based Drug Screening

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SHRM 2021 Workplace Policy Virtual Conference April 19-21

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How Leaders Can Use Emotional Intelligence to Connect with all Employee Types

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SHRM’s Johnny C. Taylor, Jr. Named Professional Society CEO of the Year

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One Year In: The Pandemic’s Impact on Employers and Their New Normal

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Advancing Women Leaders

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Living Your Best Life Means Having Life Insurance

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Reaping the Triple Benefits of Ending Age Discrimination in Employment

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Working Boomer Advocate

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The New American Rescue Plan May Help Employers & Employees Reduce Health Care Costs

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Obesity is a Critically Important Health Issue

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University of Memphis Center for Workplace Diversity and Inclusion

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The First 100 Days for Employers Under the Biden Administration

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Compliance Tips for Employers Considering a Move to Self-Funded Major Medical

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Best of Leadership Summit 2021

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Is Your Background Screening Process Fair and Compliant? Take our Quiz

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Steps for Creating a Diversity, Equity, and Inclusion Strategy

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Forget Work Life Balance: Find Your Sway

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Guide to Benefits Administration: Integrating and Managing 3rd Party Solutions

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Insights for Hiring Diversity

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note from the editor

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Profile: Andy Wainwright, Chair of Tennessee SHRM Strategic Leadership Conference

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