HRSG Competency Catalog

Building Skilled, Engaged & Productive Workforces

HRSG’s Competency Dictionary Catalog   

General Competencies Leadership Competencies Technical Competencies

Human Resource Systems Group, Ltd 6 Antares Drive, Phase II Suite 100 Ottawa, Ontario, K2E 8A9, Canada T 613-745-6605 x600 │ T 1-866-574-7041 x600 │ F 613-745-4019 www.hrsg.ca │ info@hrsg.ca

Come and see why HRSG is a world leader in competencies HRSG's Competency Dictionary, consists of fully validated behavioral competencies shown to be critical to organizational success. Five levels per competency and the ability to mix and match to suit your organization’s needs yields millions of combinations to meet any requirement.

Benefits Every organization has a unique culture and vision, and HRSG's competencies can be modified to reflect that uniqueness. Our team can work with you to modify existing competencies, or create new ones to meet your special requirements. Our Dictionary is available in a web-based format that facilitates the roll-out of competencies across your organization.

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HRSG competencies are fully scaled , with clear definitions, distinct proficiency levels, and behavioral performance indicators that resonate with our clients across all industry sectors. Based on a 'real life' understanding of the job at hand, the competencies have been identified through numerous focus groups and interviews. The behavioral indicators clearly describe the specific types of behavior exemplifying the proficiency needed in the job. HRSG’s Competency Dictionary is the ONLY dictionary available in multiple languages, including English (Canadian, American & British), French (Quebec, France), Portuguese, and Spanish.

How are the Competencies Sold? The competencies are grouped by general and technical packages. Select from our technical competencies to build a dictionary specifically designed for your organization. 

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Get started quickly with our Comprehensive Competency Dictionary package which includes all the general competencies, plus select technical competencies that drive success in most organizations. Purchase entire technical competency packages, or in packs of 10, 20, or more. Get the i-SkillSuite® Competency Manager, and pay only for the additional technical competencies you need. The general competencies are already included at no extra charge!

How to Achieve Success with Competencies Competencies have the greatest business impact when applied organizationwide. HRSG’s competencies covers more than just leadership – our competencies are designed for all levels and all jobs. Core competencies that reflect an organization’s vision, goals and values are required of all employees. To these we add competencies for job groups, technical and professional skills and knowledge, and leadership. HRSG competencies are also designed for the full HR spectrum: recruiting, onboarding, performance, learning, leadership and succession planning. They can also be successfully introduced into single key processes like selection.

What can you expect from HRSG’s Competencies? The HRSG competency standard is five levels of proficiency, with distinct behavioral indicators at each level. This layout can be adjusted and customized to meet your unique needs can existing competency structures.

General Competencies Why do I need general job competencies?

HRSG’s general competencies represent the common skills, knowledge and abilities needed to work effectively in all jobs.

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Combine with technical competencies to get targeted job profiles or models specifically tailored to your jobs and your organization.

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Use the general competencies to Identify core competencies for your organization. Create a benchmarks for excellence for common skills needed by your employees. Build a framework to develop managers and managerial skills. Establish key performance indicators common to all employees.

Communication/Interpersonal  Conflict Management  Developing Others*  Fostering Learning  Impact and Influence*  Information Gathering and Processing  Interactive Communication  Partnering  Relationship Building  Team Leadership*  Teamwork  Writing Skills Business  Business Perspective  Enforcement  Financial and Management Accounting  Human Resources Management  Information Management

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Leading and Managing Change* Legislation, Policies, Procedures and Standards Organizational Awareness* Project Management Resource Management* Results Management* Using Financial Information Using Information Technology

Personal  Adaptability  Attention to Detail  Client Focus  Concern for Safety  Continuous Learning  Initiative  Quality Focus  Resilience  Risk Taking*  Self-confidence  Stress Management  Valuing Diversity  Work Ethics and Values Thinking  Achievement Orientation  Analytical Thinking  Creativity and Innovation  Critical Judgment*  Decision Making  Planning and Organizing  Problem Solving  Strategic Thinking*  Visioning and Alignment* *Leadership Competencies

Technical Competencies* The vertical industry sectors we cover include:  Engineering  Finance, Accounting and Audit  Health, Safety and Environment  Human Resources  Insurance  IT & Telecom  Legal  Marketing  Police and Security  Sales and Retail  Supply Chain Management  Oil and Gas

These industry-specific competencies have been created with your business in mind. HRSG’s competencies are scaled to four or five level, and have been vetted and tested with industry leaders. Each competency contains clear definitions, distinct proficiency levels, and behavioral performance indicators that describe the specific behaviors required to get the job done. Combine the technical competencies with the general ones to get comprehensive and effective competency-based job descriptions targeted for your organization.

*The information contained in this document is subject to change at any time due to ongoing competency development.

Engineering       

Building & Construction Design Calibration / Mathematics Civil Engineering Electrical Equipment Operation Electrical Systems Maintenance and Repair Electrical/Electronics Engineering Facilities Engineering

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High Voltage Systems Engineering Material Resources Mechanical Engineering Mechanical Maintenance Quality Control and Troubleshooting Technical Drafting Working with Tools and Technology

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Corporate Governance Corporate Governance - Audit Corporate Information Disclosure Cost Accounting Cost Management / Internal Controls Assessment Credit Management Debt Management Enterprise Planning and Profit Maximization External Reporting - SEC & Governmental Financial Analysis Financial Budgeting, Planning and Reporting

Finance, Accounting & Audit              

Account Closure Accounting Accounting and Reporting Accounting Principles Auditing Bank Operations Business Partnering Business Performance Analysis Business Plan Preparation and Evaluation Capital Markets Cash Management Compliance Management Contract Management Corporate Finance

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Finance, Accounting & Audit con’t                

Financial Policy Development, Interpretation and Application Financial Risk Management Financial Systems, Processes, Tools and Technology Fixed Asset Accounting Forecasting and Reporting Fraud Detection and Control Global Business Perspective Business Acumen Global Consolidation & Close Insurance Business Knowledge Internal Audit Financial Risk Management Internal Controls Assessment Investor Relations IT Audit Market Research and Business Performance Analysis Market, Industry and Competitor Knowledge / Understanding Mergers and Acquisition Support

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Mergers and Acquisitions Mergers and Acquisitions Contract Review Mergers and Acquisitions Negotiation Optimizing Shareholder Value Planning and Budgeting Processing and Recording Financial Transactions Procurement Management Reporting Revenue and Profitability Management Strategic Business Development Tax Accounting and Reporting Tax Audits Tax Management Tax Policy and Planning Tax Return Compliance Tax Systems and Technology Valuation Technique Vendor Management

Health, Safety & Environment       

Commitment to Health and Safety Emergency/Crisis Management Environmental Assessment Environmental Procedures Design Hazardous Substance Management Health Safety and Environment Health Safety and Environment Standards Enforcement

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Industrial Hygiene Practice Occupational Health and Safety Management Safety Engineering

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Learning and Development Occupational Health and Safety Recruitment and Selection Strategic Planning

Human Resources   

Change Management Compensation and Benefits Administration Employee Relations

Insurance           

Actuarial Assessing and Transferring Risk Assessment of Quantum Broker/Agent Operations Broker's Role and Responsibilities Claims Handling Claims Investigation Claims Management Claims Settlement General Claims Knowledge Insurance Product Knowledge

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Legal Negotiation and Placement of Risk Pricing the Risk Principles and Practice Risk Management (Underwriting) Understanding of Risk and Compliance Understanding of Underwriting and Risk Underwriting Underwriting Process

IT & Telecom                   

Application Development/Support and Maintenance Architecture Business Analysis Database Design and Management Design Engineering ICT Supply Chain Management Infrastructure/Platforms ICT Procurement and Asset Management ICT Project Management Manufacturing Engineering Product/Intellectual Property Management Production Management Knowledge in ICT Quality Control and Assurance Research and Development Knowledge (design to production) Security/Information and Application Protection Service Management Processes: Technical Marketing Telecommunications (Data and Voice) Network Testing

IT Knowledge Areas (Only 1 Level of Proficiency)  Application Development and COTS  Systems Analysis and Design  Enterprise Architecture/Information Technology (IT) Strategy  Industry and Organization Policies and Standards  Information Architecture  Systems Architecture  Technology Architecture  IT Security Principles Methods, Policies, Practices and Tools  Change Management  Configuration Management  Help Desk/Client Support  Problem Management  Release Management  Business Analysis  Database/Information Design and Management  ICT Procurement and Asset Management  ICT Project Management  Infrastructure/Platforms  Service Management Processes: Service Management Principles  Telecommunications (Data and Voice) Network  Testing

Legal       

Client Communications Contract Drafting Corporate Secretarial Administration Employment and Industrial Relations Gathering Information Information/ Records Management Knowledge Knowledge of the Law

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Legal Advice Legal Analytical Ability Legal Ethics and Professionalism Legislation and Compliance Litigation Management Technical Editing and Revision of Legal Documents General and Legal Translation, Revision and Writing

Marketing      

Channel Management Corporate Advertising Event Management Market Research & Analysis Marketing Communications Marketing Strategy and Planning

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Measurement & Control Media Relations Positioning & Branding Pricing Product Development Public Relations

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Fostering Positive Relationships Homicide Interviewing and Interrogation of Suspects Interviewing: Victims and Witnesses Legislation, Policies, Procedures Major Case Management Managing Information Note Taking and Report Writing Obtaining Judicial Authorizations Organized Crime Planning and Organizing for Emergencies Problem Solving during Emergency Resource Management of Emergency Situations Risk Management Situational Awareness

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Sales Process Store Operations Territory Management

Police and Security                 

Adult Sexual Assault Bloodstain Pattern Analysis Child Abuse Confidential Informant Handling Conflict Management Counterterrorism Court Testimony Crime Scene Management Criminal Intelligence Analysis Developing Self and Others Digital Forensic Analysis Domestic Violence Drug Enforcement Ethical Accountability and Responsibility Financial Crime Fingerprint Identification Forensic Photography

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Sales and Retail    

Competitive Knowledge Industry Knowledge Merchandising/Retailing Product Knowledge

Supply Chain Management              

Acquisition Assessment and Planning of Acquisition Requirements Assessment and Planning of Requirements Contract Administration and Management Contract Preparation Contractor Resource Management Disposal Evaluation Global Sourcing Intellectual Property Management International Business and Multicultural Skills Inventory/Supply Management Legislative Framework Alignment Logistics and Transportation Management

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Management of Working Relationships with Suppliers Negotiation Operations, Use, Maintenance and Management Operations/Logistics Strategy Development Performance Assessment Risk Management Sourcing Strategy Development Strategic Assessment and Planning of Requirements Supplier Strategy Development Supply Chain Management for the Public Sector Tendering

Oil & Gas Dispatch  Material Statistics  Production Coordination Electrical  AC & DC UPS  Battery Charger & Batteries  Cathodic Protection  Maintenance Management System (CMMS)  Control Circuits  Current Limiter  DC Motors  Earthing System  Electrical Cranes  Electrical Power Generator  Electrical Power Transformer  Electrical Workshop Equipment  Heat Tracing  HVAC  Isolation & De-Isolation Procedures  Lighting Systems & Small Loads  Motor Operated Valve

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MV & LV Switch Gears MV, LV Motors & Electrical Submersible Pumps Power & Control Cables Power Management System (PMS) Protection Relays Soft Starter & Variable Speed Drivers (VSDS)

Instrumentation & Control  Control Panels & Junction Boxes  Control Valves  Distributed Control Systems  F&G Systems - Gas detection  Fire Detection & Control  Flow Metering Stations  Hazardous & EX Equipment  Instrument Tubes and Fittings  Instrument Workshop  Process Control Fundamentals  Process Measurements  Process Shutdown & Safety Instrumented systems

Oil & Gas con’t 

Programmable Logic Controllers  OMS Operations PLC  Residue Fluid Catalytic Cracking  Systems Power Supplies & Batteries (RFCC) Operations  Rotating Equipment Operations Maintenance Core Competencies  Sampling Operations  Maintenance Planning & Scheduling  Sour Water Stripping Operations  Maintenance Techniques  Understanding of Process Flow Methodology Diagrams (PFDs )and Piping &  Troubleshooting /Problem Solving Instrumentation Diagrams (P&IDs)  Valves Operations Mechanical  Alignment Operations  Bearings  Air Separation & Air Compression  Boilers & Furnaces Systems (AS/AC)  Centrifugal Compressor  Chemicals Handling & Injection Operations  Fans & Blowers  Compressors Operations  Gas Turbines  DCS Operations and Control Room  Heat Exchanger Records  Internal Combustion Engine  Emergency Shutdown Response  Lifting Equipment  Gas Turbine Operations  Manual Handling  Heat Exchangers (Coolers, Chillers,  Measurement Tools & Systems Natural & Mechanical Draft of  Piping & Fittings Cooling Towers)  Pressure Safety Valves  Operator Responsibility During  Pumps Normal Operations  Reciprocating Compressor  Oxygen & Nitrogen Generation  Seals & Sealing System Filling System Operations  Steam Turbines  Process Diagram Description  Valves  Process Equipment Pipelines Visual  Vessels Inspection  Welding Equipment  Process Upset Conditions  Pumps Operations Production  Sour Water Stripping & Condensate  Workshop Facility Recovery Process  Continuous Catalytic Reforming  Steam Boiler Operations (CCR) Post Operations  Steam Turbine Operations  Crude Oil Distillation (CDU)  Waste Water Treatment, Sewage Operations Waste Water Plant Oxidation Ponds  Delayed Coking Unit (DCU) Operation Operations  Diesel Hydrotreating Unit (SCR & Operations & Production Core DHT) Unit Operations  Operations Safety  Gasoline & Diesel Hydro Treating  Response to Emergencies (GDHT) Operations  Heat Exchangers Operations  JET Fraction Operations

Oil & Gas con’t Quality Assurance / Control  Chemical Treatment  Coatings  Corrosion Cathodic Protection  Corrosion Management  Corrosion Monitoring  Damage Mechanisms and Fitness for Service  Environment Analysis  In-Service Inspection Methods and Techniques  Instrumentation Analysis  Laboratory Chemical Evaluation  Laboratory Information Management System (LIMS)  Lifting Equipment Inspection  Materials Selection  Oil Lab Functioning  Pipelines Inspection  Piping Inspection  Pressure Vessels Inspection  Products Analysis  Quality Control  Risk Based Inspection Application  Steel Structure and Foundations Inspection  Valves Inspection  Water Lab Functioning  Welding Inspection

Reliability  Codes & Standards  Compressors  Condition Monitoring  Hand Tools  Infrared Imaging and Thermography Engineering  Lubrication and Oil Analysis  Root Cause Analysis - RCA  Turbines  Vibration Measurement & Analysis Technical & Economic Support  Economic Analysis  Engineering Development  Planning and Economics  Process Efficiency  Process Technology  Technical Safety  Utilities Technology  Water Cooling & Circulating Units  Water Purifying Treatment  Water Treatment in Power Station

About HRSG HRSG provides Competency-based HR Management solutions that address challenges in human capital planning, performance improvement, retention and succession management.

Why Do Organizations Turn to HRSG? HRSG’s competency-based approach more effectively translates strategic vision into employee behaviors that deliver business results. Organizations who believe that success rests significantly on optimizing productivity by improving skills and maximizing workforce effectiveness, have turned to HRSG as a trusted partner for over twenty years. Clients frequently face challenges in understanding the performance capacity within their organization, formulating a plan to match organizational capacity to mission, engaging and retaining the right people, and sustaining the organization’s capacity to perform over time . HRSG’s approach to overcoming these challenges involves: • Understanding and defining the talent needed and available • Addressing skills deficiencies • Matching talent to performance needs • Matching the right people with the right skills with the right jobs Our clients include governments, global corporations, enforcement agencies, professional accreditation bodies, skills development focused NGOs.

How will a relationship with HRSG yield superior business results? We work with our clients rather than for our clients, by ensuring that there is a deliberate, process based transfer of knowledge from HRSG to you. The end results are solutions that make you self-sufficient rather than reliant. We work extensively to ensure that underlying problems are clearly and precisely identified and the right solution is provided. Our solutions are integrated, easy to replicate, practical, and workable. Talk with us today. We believe the HRSG difference will be evident to you immediately. Contact us at info@hrsg.ca or 1-866-574-7041 ext. 600, 613-745-6605 ext. 260.

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