FRHI Regional Coverage Report, Americas July 2014

Page 1

Region – Americas Public Relations Monthly Report July 2014

FRHI HOTELS & RESORTS PUBLIC RELATIONS - REGIONAL MONTHLY REPORT


B o s t o n

JULY 20, 2014

S u n d a y

G l o b e

Travel

M5

Château Frontenac’s fairy tale renaissance of a Québec City icon By Elizabeth Warkentin

Q

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UÉBEC CITY — Every great hotel has a story. Château Frontenac, towering above the mighty St. Lawrence Seaway, is no exception. My own story of the fairy tale castle began when, as a child, my family and I would travel from Montreal to Quebec City, my mother’s native city, to visit our relatives. Normally we stayed with family, but one Christmas, when I was about 9, my parents booked a suite at the legendary Château Frontenac. I’d seen the turreted castle with its towers and steeply pitched copper roof many times before, but stepping inside the vast and opulent grand hall, with its marble floors, rich mahogany paneling, coffered ceilings and marble double staircase leading up to the ballroom was like walking into a Walt Disney movie. Recently I returned to the Frontenac for the first time in 35 years. Throughout the last 120 years there have been additions and minor renovations made to the hotel, but none as complete or as costly as the $75 million facelift it has been undergoing for the past year and a half. Built in 1892-93, the 620room Château Frontenac was the first of a series of châteaustyle hotels constructed by the Canadian Pacific Railway in the late 19th and early 20th century to promote rail travel. From dignitaries and dictators like Haile Selassie, Chiang Kai-shek, Winston Churchill, the shah of Iran, Theodore Roosevelt, Ronald Reagan, and François Mitterand, politicians of all stripes have visited the iconic château. Some stayed to pen history-making accords, such as those of the Quebec Conference of August 1943 and September 1944 between the Allied commanders-in-chief Franklin D. Roosevelt, Winston Churchill, and Mackenzie King, the Canadian prime minister. The hotel has also hosted its fair share of glitterati: Princess Grace of Monaco, Sting, Rod Stewart, Leonardo DiCaprio, Goldie Hawn, and Paul McCartney all have bedded down in the storied castle on the cliff. In 1953, Alfred Hitchcock filmed “I Confess” there, with stars Montgomery Clift and Anne Baxter. The hotel staff, many of whom have been at the château their entire adult lives, are a welcoming bunch, genuinely happy to be working at the hotel and proudly, and discreetly, proprietary of the château’s reputation. One of the hotel’s longest serving employees, Andy has been working at the Frontenac for 45 years. Seeing his burgundy-and-black bellhop’s uniform and perfectly waxed WWI-era handlebar

MICHEL ROY

During the careful restoration of the historic Château Frontenac in Québec City, it was discovered that the coffered ceilings in the lobby (top), or Grand Hall, were orginally cobalt blue. A double room (above) in the hotel’s classic style.

mustache, you’d be forgiven for thinking you’d just entered the Grand Budapest Hotel. “One time, Goldie Hawn and Kurt Russell were here with their son who was here for a peewee hockey tournament,” says Andy. “I was off work walking down the street when I bump into the two of them. “‘Oh, look!’ she says. ‘It’s our bellhop!’ They asked me to come out for a drink with them, but I had to decline. I can’t do that.” “Why not?” I ask. “It just wouldn’t be right,” he says, shrugging his shoulders. Another veteran — of only 35 years — Michel, a waiter in the restaurants and a regular server at important government banquets, recalls how during the 1985 “Shamrock Summit” with President Reagan and Prime Minister Brian Mulroney, one aide to Reagan was assigned one very specific task: “He had to carry a suitcase that had a phone inside, a direct line to the White House. The man had to be present at all times and couldn’t stand farther away from the president

than the doorway. As soon as the phone rang, the man had to answer and head straight for Reagan, arm outstretched, extending the receiver to the president.” The renovations are nearing completion and the excitement is palpable among hotel staff and contractors as I’m escorted around the still closed-off restaurant and bar area by public relations director Geneviève Parent, the two of us wearing hard hats as contractors saw, hammer, drill, measure, and install everything from flashy new light fixtures and a brash metallic bar counter to velour and leather fauteuils with bronze orbs for legs and gleaming glass and chrome coolers to highlight select regional wines, cheeses, and other products of the terroir. Some might describe the new furnishings and decor as gaudy, a complete departure from the classic French château style seen here in the past. Yet, nothing has been disturbed. From the carved cornices to the original fireplaces to the brass chandeliers and mahogany paneling, everywhere the architectural integrity of the hotel has been respected and retained. Perhaps this is all part of the château’s bid to juxtapose old and new, to breathe new life into the brand. And of recently hired French chefs Stéphane Modat and Baptiste Peupion’s mission to revive Québécois cuisine using the foods and ingredients of the terroir. As important as the historic landmark hotel has been on the world stage, the Frontenac has always played a central role in

the lives of the people of Quebec City. In the early 1920s, when my grandfather was courting my grandmother, he would escort her to tea dances, or thés dansants, at the château, always making sure they left before midnight, when the gates of the Old City would lock for the night. As a young woman in the 1950s, my mother used to join her girlfriends for tea, but by then there was no dancing. “We’re part of the history of Québec” says Parent. “We’re very conscious of the responsibility we have to the people of the city. We want locals to continue to view the hotel as a fairy tale, but we want to get closer to them than before. Not just once or twice a year for Easter brunch or Christmas dinner.” And the locals are certainly looking forward to reclaiming their landmark. “We can’t wait to see it renovated,” says Régis Labeaume, Québec City’s popular firebrand mayor. “It’s as if it were our own home, you know. Ours is a world heritage city and the château is our flagship.” After meeting the chefs, I sip a glass of Perrier and polish off a dish of crunchy, spicy chips in the Salon Place d’Armes, admiring the mahogany-paneled room with leadedglass windows and woodcarved cornices along the ceiling. It’s the kind of room in which you can picture the Earl of Grantham, just back from a pheasant hunt, with his back to the fireplace, cigar in one hand, whiskey in the other, holding court with a group of his aristocratic hunting peers while Lady Cora and Lady Mary entertain the female contingent in the circular Salon Rose, one floor up. Michel interrupts my thoughts, puffing with pride as he asks if I’ve seen what the new bar is going to look like yet. “Impressive, isn’t it? It’s going to be so beautiful!” Others, like Andy, aren’t so sure. “I prefer the classic style.” While two-thirds of the rooms have been furnished and decorated in a contemporary style, an additional 200 have retained their classic decor, thus providing guests with a choice, depending on their taste. (Doubles start at $189 Canadian.) To some the new look will be an affront to the cachet of the legendary hotel, but thanks to the foresight of the management to preserve the hotel’s architectural integrity, for most visitors, the Château Frontenac will remain what it has always been: a fairy tale castle in a storybook city. For more information, visit www.fairmont.com/frontenacquebec/ and www.quebecre gion.com/en/. Elizabeth Warkentin can be reached at lizwarkentin@ gmail.com.

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I am writing to you for advice and help regarding a most frustrating experience with booking award travel and the resulting confusion and lack of help from United Airlines. My husband and I recently bought tickets from San Francisco to Lihue, Hawaii, on United Airlines. I wanted our daughter and granddaughter to fly to Hawaii with us, and since we had enough miles, I decided to book award tickets through the United website. But the site kept crashing before we could complete the transaction, so I called the airline. I gave a representative my exact dates and specific flight information over the phone. This person was an outsourced agent, for whom English was not a first language, and we were having some trouble communicating. I never received an e-mail confirmation for the

award tickets. When we got to the airport, my daughter and granddaughter did not have tickets. The outsourced agent had booked tickets, but for a week later, and therefore were unusable. A desk agent found two empty award seats on the outbound leg of the trip and gave them to us. Unfortunately, the airline could not find available award seats in the coach cabin for the return leg. It had two seats in the first-class cabin, but that cost us another 120,000 miles. Can you help me recover the extra miles? EVELYN JAFFE Tiburon, Calif.

A.

United’s records probably show that you used your miles to upgrade your daughter and granddaughter on their return flight from Hawaii, but it doesn’t have any information about the booking error. I think this could have been

avoided. When you pay for a ticket, you should receive an email confirmation from the airline. You didn’t have any confirmation for the award tickets booked for your daughter and granddaughter. Don’t assume that you have a ticket unless you get an e-mail confirmation. Also, you should always take the confirmation number for the ticket, which is also known as a PNR (Passenger Name Record), to the airport with you. You sent an e-mail to United, which was a good start, but you needed to appeal this to someone at a higher level. I shared a few executive contacts (www.elliott.org/contacts/unit ed-airlines) with you, and you sent another e-mail. The response? Another rejection. United, like many large companies, records phone calls with customers for “quality assurance purposes.” Your case would be easy to prove — or disprove — simply by reviewing

the call. Incidentally, I believe customers should have access to their conversations with any company representative. If you’re being recorded, then you should be able to get a copy. I normally wouldn’t miss an opportunity to rant about the questionable value of frequent flier miles, but in this particular case, your miles bailed you out at the last minute. It’s a shame United didn’t consider your loyalty to the company when it sent you repeated rejections. I contacted United on your behalf and it returned the extra 120,000 miles you had to spend. Christopher Elliott is the ombudsman for National Geographic Traveler magazine and the author of “How to Be the World’s Smartest Traveler.” Read more travel tips on his blog, elliott.org, or e-mail him at celliott@ngs.org.

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Want your hotel stay to feel like home? Here's a dog

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Want your hotel stay to feel like home? Here's a dog Harriet Baskas, Special to CNBC

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Saturday, 5 Jul 2014 | 2:00 PM ET

Source: Fairmont Hotels

At the Fairmont Hotel Vancouver, guests can take Mavis, a Lab/Retriever mix or Beau, a Yellow Labrador, for a walk.

Fluffy pillows might make hotel guests feel welcome, but sometimes face time with a floppy-eared mutt is what a road warrior might be craving. That's why the Red Mountain Resort in St. George, Utah, offers the Pound Puppy Hike, a complimentary amenity that matches guests with a puppy or dog from a local shelter for hikes on scenic trails in the area. "We know that busy executives are visiting the property to recharge and disconnect yet stay active and not sit around," said resort general manager Tracey Welsh. The Humane Society of the United States estimated in 2012 that there were pets in 62 percent of American households, so in Aspen, Colorado, guests missing their own pets are pointed to the Aspen Animal Shelter, which welcomes short-term volunteers and charges no fee to loan dogs for in-town walks or day-long hikes. http://www.cnbc.com/id/101801550

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Read More › 10 high-tech gadgets to pamper your pet "The outings provide exercise and socialization for the dogs and often lead to successful adoptions," said Aspen Animal Shelter director Seth Sachson. Some pet-friendly Aspen hotels, such as The Little Nell and the Mountain House Lodge, waive pet fees that can reach $125 per stay for guests that invite lucky shelter dogs to spend the night. And both The Little Nell and the Hotel Jerome provide shuttle service to and from the shelter, said Sachson.

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Friendly "canine ambassadors" greet guests at eight North American Fairmont hotels and many of those dogs can be booked for walks or runs around town. At the Fairmont Hotel Vancouver, it is Mavis and Beau, while at the Fairmont Copley Plaza in Boston, the concierge has a special appointment book for walks or runs with the very popular Catie and Carly. In addition to being a bonus for younger guests (and their parents), "the program results in higher guest satisfaction and more personalized guest experiences, while positioning the hotels as unique and distinctive in their respective destinations," said Hadley Schroll, a spokeswoman for FRHI Hotels & Resorts, which owns the Fairmont brand.

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TRAVEL › Source: Kimpton Hotels and Restaurants

New airline leaves fliers stranded

Guests at any Kimpton Hotel may request a free loaner goldfish for their room.

More than 80 passengers were stuck in Pittsburgh after a 'perfect storm' left the airline without a pilot or first officer.

While offering loaner dogs, like loaner sports equipment, may give a hotel a leg up on its competition, "even programs with the best intentions are still objectifying animals" and putting some at risk, said Lisa Marcotte, business development manager for pet insurance provider Trupanion. "Those who

Priceline CEO: China travels next big market Darren Huston, Priceline Group president & CEO, discusses the company's quarterly earnings and partnership with Ctrip. Huston says Ctrip will help them bring Chinese customers to their business around the world.

have no commitment to an animal are less inclined to care for them properly or keep them from injuring people and damaging property," she said. There's no need to worry about personal injury with Maya, Louie or George, the kitties that will sleep in a guest room for no charge at the Vintage Inn in

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Yountville, Calif., or with the free loaner goldfish offered through the "Guppy Love" program at Kimpton Hotels.

Rising prices and growing regional competition are threatening to erode Singapore's reputation as a shopping haven.

The program started in 1997 when the Hotel Monaco Seattle (part of the Kimpton collection) added a goldfish companion to the in-room dining menu. "It was an option at the bottom of the menu where guests could order it for $5 http://www.cnbc.com/id/101801550

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8/11/2014

Want your hotel stay to feel like home? Here's a dog

and we would often surprise VIP guests with a goldfish upon arrival as a fun amenity," said hotel spokeswoman Melanie Blair. Instead of cashing in on what became a very popular demand, the hotel decided to make the loaner fish amenity complimentary for all guests and, eventually, so did all 61 Kimpton hotels. And while no fish rental fees are collected, the goldfish seem to be earning their keep.

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Postal Service loses $2B in Q2 The Postal Service continued to bleed money despite an increase in package revenues and an emergency price hike in January.

No qualified bids for Revel: Report Revel's auction had already been postponed one week to allow for more time to review bids, court filings indicated.

Read More › 10 companies going to the dogs "While we initially chose the Monaco for its location, and for the wine hour, we now choose it because of the goldfish," said Liz Phillips, a middle school teacher from Portland, Ore. whose family stays at the Hotel Monaco Seattle each Thanksgiving.

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"The first year, we walked into the hotel room to find two fish bowls housing two huge goldfish with a note saying that the fish were named "Bella" and "Gabbie," the names of our own children. Our kids were thrilled and after that that experience there was no way we could ever stay anywhere else." —By Harriet Baskas, special to CNBC.com. Baskas is the author of seven books, including "Hidden Treasures: What Museums Can't or Won't Show You," and the Stuck at the Airport blog. Follow her on Twitter at @hbaskas. Follow Road Warrior at @CNBCtravel.

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http://www.departures.com/slideshows/airport-spas/1






















https://www.yahoo.com/travel/great-airport-hotels-foreign-92175500372.html


The New Chef’s Table For the Secret Supper Clubber: Fairmont Copley Plaza, Boston

© Fairmont Copley Plaza

Only a lucky few will get the chance to dine at the monthly 140 Supper Club, held in what was once the Fairmont Copley Plaza’s Copenhagen Room restaurant (it closed in the '50s). Located in the hotel’s lower lobby, which remains mostly empty and unused, the dinners require diners to use a discreet, hundred-year-old staircase on the exterior of the hotel, which leads to a door with a peephole. Give the correct password (which you’ll receive from a hostess before descending) and discover a simple space with a single long table set for 30 people. The four-course menu (plus an amuse-bouche) changes every time depending on what the chef is feeling but could include Maine crab and buckwheat crepes, seared George Bank scallops, Vermont lamb medallions or pork rillettes on grilled a baguette. The next two dinners are on September 11 and October 14. Must book in advance with the hotel concierge or e-mail onefortyboston@fairmont.com to join the mailing list; 138 St. James Ave.; 617267-5300;fairmont.com/copleyplaza.

Direct Link: http://www.departures.com/slideshows/the-new-chefs-table/5


7/28/2014

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Bungalow One by Robb Report Hom e & Sty le A collaboration between the Fairmont Miramar Hotel and Bungalows of Santa Monica, Calif., and Robb Report Home & Style magazine, the new Bungalow One connects four bungalows to create a 2,500-square-foot, three-bedroom retreat that melds modern-day amenities with classic and casual beach elegance. The Southern California–based designer Michael Berman—known for his laid-back, locally influenced interiors—led the renovation of the bungalow, which debuted in June. Utilizing new and vintage furniture, original art, nonmatching textiles, and high-tech appliances from a variety of sponsors, as well as items from his own licensed product lines, Berman created a sophisticated and contemporary getaway. With on-site luxury-hotel services and a poolside terrace, Bungalow One can serve as an exclusive retreat for overnight guests or a VIP event space that simultaneously satisfies the needs for publicity and privacy.

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Ole! 8 Resorts Putting a New Twist on Tequila Rosemary McClure Jul 24, 2014

A toast to tequila! (Photo:Thinkstock)

If you still think of tequila in terms of margaritas or shots with lime and salt, you’re living in the past. Tequila is hot, and we don’t just say that because it’s distilled in Mexico. Americans buy 13 million cases of tequila each year, and its popularity continues to grow. The spirit’s popularity is growing by leaps and bounds across every demographic, says John Paul DeJoria, co-founder of the high-end tequila maker Patron. The company’s new Roca Patron, an ultra-premium brand that costs upwards of $70 per bottle, launched this week. Resorts know a good thing when they see it, especially Mexican resorts, and they’ve added tequila tastings, seminars, classes and dinner pairings to their activities.


Here’s a look at several places where you might want to celebrate National Tequila Day, July 24.

Nothing completes the scenery at Four Seasons better than the sight of a tasty margarita (Photo: Courtesy of Four Seasons)

Four Seasons Resort — Punta Mita, Mexico Stake out a spot on one of two private beaches, snorkel in sparkling, clear water or drift along on the current of the lazy river at this 400-acre beachfront Four Seasons resort in Punta Mita, a village north of Puerto Vallarta. Guests call it paradise and love the service and facilities.

Tequila tasting is an art at the Four Seasons (Photo: Courtesy of Four Seasons)


Another Four Seasons perk: Tequila Barista Alfredo Sanchez,who shares his knowledge during free tequila tastings and lectures. Tourists looking for more info can embark on theUltimate Tequila Tour, which will whisk them — and three of their closest friends— away via helicopter to a behind-the-scenes tour of the Jose Cuervo distillery in Tequila, Mexico.

Guests at the Fairmont Scottsdale Princess enjoy a shot of agave goodness (Photo: Fairmont Scottsdale Princess)

Fairmont Scottsdale Princess — Scottsdale, Arizona The bright green cottonwoods and sun-washed stone at the Fairmont Scottsdale Princess are reminiscent of Mexico. But the resort manages to bring a cool vibe to the desert outside Phoenix despite soaring summer temperatures with a wave pool, dive-in movies and techno pool parties. It also has brought higher education— in the form of a tequila university— to the region, thanks to its “Tequila Goddess” Abeer Besharieh of the hotel’s La Hacienda Restaurant. Choose from 240 tequilas or try Besharieh’s favorites: three tequilas that make up the colorfully named Snake Bite Flight.


Rosewood Mayakoba has found the one thing that beats finding a chocolate on your pillow (Photo: TripAdvisor)

Rosewood Mayakoba — Riviera Maya, Mexico The luxurious resort Rosewood Mayakoba welcomes guests to the green jungles and white sand beaches of Riviera Maya. Stroll along winding trails that lead through 1,600-acres of beach and jungle, all connected by a network of lily-filled lagoons and canals that lead from the lobby to the beach. The Mayakoba’s spacious rooms push the boundaries of luxury, offering roundthe-clock butler service, a roof-top deck, outdoor garden shower, plunge pool and boat dock. Guests can schedule in-room tequila tastings, or they can venture outside the resort for a trip to the Tequila Herradura Sensory Museum to learn about the craft of tequila distilling.

A great tequila sipping spot at Los Alamandas (Photos: Courtesy of Los Alamandas)


Los Alamandas — Costalegre Coast, Mexico Los Alamandas, a secluded boutique resort between Puerto Vallarta and Manzanillo, has only 17 suites on its 1,500-acre grounds. Despite its off-the-beaten-track location, Los Alamandas manages to stock 120 kinds of tequilas. Fans of the spirit can try the three-night Tequila Package, which offers tequila immersion, with lessons from a tequilero. The package starts at $1,100 for two.

CasaMagna makes its own tequila (Photos: CasaMagna Marriott/Facebook)

CasaMagna Marriott Puerto Vallarta Resort and Spa — Puerto Vallarta, Mexico This upbeat, classy resort has a stately look but manages to be lively and casual. The sweeping grounds offer a large infinity pool and interesting indigenous plants. Surprisingly, the plants are agave, which is distilled to create tequila. CasaMagna Marriott is one of the few resorts in the world to grow agave onsite and make its own brand of tequila. Guests can learn more about the spirit with the hotel’s tequila tastings, part of the Secretos del Tequila, a tequila appreciation experience. Tastings involve an informational session led by Audrey Formisano, the resort’s tequila sommelier. Another plus for CasaMagna: Rates start at $97 per night, making CasaMagna the least expensive hotel in our survey.


A luxurious tequila tasting at Rancho Valencia Resort and Spa (Photos: Courtesy of Rancho Valencia Resort and Spa.

Rancho Valencia Resort and Spa — San Diego, California Many guests check into this high-end San Diego resort seeking privacy. Some want to take advantage of its top-rated tennis program. Others just want to relax within its 40-acre gardenfilled grounds. Rancho Valencia, which underwent a $30 million update in 2012, is known for its Spanish-style casitas, impeccable service and secluded environment. It’s also known for its Pony Room, an equestrian-themed bar, which recently rolled out a new tequila program it calls “The All-Agave Project.” The program includes tequila tastings, a large tequila cocktail menu, more than 150 types of tequila and seminars with tequila experts such as Guillermo Sauza, fifthgeneration descendant of the famous tequila-producing Sauza family.

Margaritas served up by the tequila experts at Dos Caminos in Fort Lauderdale (Photo: TripAdvisor)


Sheraton Fort Lauderdale Beach Hotel — Fort Lauderdale, Florida The sandy beaches of Fort Lauderdale are far from the agave fields of Mexico, but that doesn’t mean tequila is any less appreciated here. Those looking for a spot to celebrate National Tequila Day will find 150 types of tequila to choose from at the Sheraton Fort Lauderdale Beach Hotel, where the Dos Caminos Restaurant celebrates the Mexican Revolution year-round with Day of the Dead décor and contemporary Mexican food. On July 24, Dos Caminos will offer half-price tequila flights with an emphasis on flights of Blanco, Reposado, Añejo and “El Rey” — Extra Añejo tequilas that will be served with a Sangrita chaser and limes dipped in Ancho Chile salt. All Dos Caminos bartenders are certified tequila experts.

Rosewood San Miguel de Allende is fluent in the language of Tequila (Photo: Rosewood San Miguel de Allende/Facebook)

Rosewood San Miguel de Allende — Guanajuato, Mexico The rich colonial charm of San Miguel de Allende, a UNESCO World Heritage Site, is reflected in Rosewood’s boutique hotel here. The luxurious 67-room hotel, which opened in 2011 in this mountain village near Mexico City, offers arts workshops and language classes. It also offers special tequila courses, which help guests learn about the history of tequila, the distillation process, the different types of tequilas and the best ways to drink it.


Might Fairmont Get Rid Of Its President's Club Program? July 30, 2014 at 10:39 AM

A strange email popped into our (personal) inbox the other week. The sender called itself “Hotel Naming Study”, and it purported to be from polling company YouGov, on behalf of Fairmont Hotels. “With your input they can continue offering unique experiences designed around your travel needs,” it said. Spam or real? We clicked. ”We are interested in your opinions on potential names that have been created for a new program,” it said. “On the following seven screens, you will see a total of seven names. Please use a few lines to describe what associations come to mind.” What excitement! What new program, and what new names? We could hardly wait. Until we clicked through. The seven names under consideration were:


· Foray Rewards (casinoey) · Anue Rewards (kind of obscene) · Journ Rewards (is this a massive journalist troll?) · Otro Rewards (are we in Spain?) · Fluent Rewards (did they really pay someone to come up with these?) · Accru Rewards (better, but gas stationy, not posh hotelly) We were then asked how well each of these names conveyed “certain words or ideas” regarding hotel loyalty programs. Would Foray Rewards feel “fresh and new”? Would Anue Rewards “surprise and delight” us? Would Journ Rewards create “emotionally engaging moments?” Is Otro Rewards a good name for a luxury loyalty program? The answer to the last one was no, on all counts. What’s wrong with good old President’s Club?

The hideous consultation process that brands go through to reinvent themselves aside, what struck us was how heinous all those names were. Could they really be thinking of replacing President’s Club (which we were asked to compare these names with)? Thank whichever deity you believe in, it seems the answer is no. At least for now. Fairmont confirmed the survey was genuine – it was sent to “a cross section of members and non-members” – but that: No changes are imminent and the Fairmont President’s Club program remains in effect. As a leading luxury hotel brand, FRHI works hard at ensuring that guests always receive the best possible experience.


As such, FRHI regularly evaluates many aspects of our operations and brand to meet and exceed its guests’ expectations. Not quite enough to settle our worries (especially if it has anything to do with those merger rumors), but let’s hope that the feedback was overwhelmingly negative and they stick with President’s Club. Frankly, checking into Monte Carlo with our “Anue Rewards” number seems like a bit of a downgrade, darlings. Like President’s Club as a name? Loathe it? Prefer Otro Rewards or Journ Rewards? Sound off in comments below! [Screenshot: Julia Buckley for HotelChatter]

Direct Link: http://www.hotelchatter.com/story/2014/7/29/165617/348/hotels/Might_Fairmont_Get_Rid_Of_Its_P resident%27s_Club_Program%3F


8/1/2014

Taking the Kids -- traveling with Mom in Sonoma County - chicagotribune.com

Taking the Kids -- traveling with Mom in Sonoma County

Summer vineyards, Sonoma County. (Sonoma County Tourism)

By Eileen Ogintz, T ribune Content Agency , Taking the Kids JULY 31, 2014, 12:30 PM

W

hat a way to start the day !

My daughter Reggie, a San Francisco teacher, and I are soaking in a piping hot mineral pool -- one of four at different temperatures -- at the Fairmont Sonoma Mission Innâ​ s ex pansiv e spa. The picturesque hotel, ​ spread ov er 1 3 acres and built to replicate a California mission -- complete with bell tower -- is famous for these pools, which are fed by underground mineral springs and which hav e drawn locals and v isitors for centuries. As we soak, we talk about the memorable chocolate souffle that capped our dinner the night before at the inn's Sante Restaurant, considered one of the best in an area known for restaurants that showcase seasonal and locally grown ingredients. We lament that we didn't get up early enough for y oga (there is ev en a water y oga class in one of the outdoor mineral pools) or one of the complimentary guided hikes. We discuss what we'll do the rest of our day -- after our spa treatments (there are 50 to choose from). Most important, we're hav ing a good time together with no distractions. Who say s grown kids don't want to trav el with their parents? I don't get to see my daughter that often and was determined to make our few day s together as fun and as stress-free as possible for both of us. The key , I discov ered, is choosing the right locale. Sonoma County , which incidentally is just an hour from San Francisco and twice the size of the Napa V alley , prov es ideal for a mom-daughter getaway . The area is ideal for whatev er y ou want to do, whether y ou want to camp like y ou might on safari in Africa at Safari West, stay at a quaint bed and breakfast or lux uriate at a high-end resort like the Fairmont. (Check the Fairmont's website for special packages.) Sure there are wineries to tour -- 400 wineries, including 40 within 1 7 miles. Many are family owned. (Plan a route along the Sonoma Wine Road.) We learn the California wine industry actually started in http://www.chicagotribune.com/lifestyles/travel/sns-201407311130--tms--takekidstp--f-a20140731-20140731-story.html

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8/1/2014

Taking the Kids -- traveling with Mom in Sonoma County - chicagotribune.com

Sonoma. (Weekends at the Francis Ford Coppola Winery , while parents taste the wines, kids are challenged to recognize different fruit flav ors with tastings of smoothies blended by a smoothie ex pert with the season's seasonal fruits -- all for just a $1 .) But we also hav e our pick of 40 spas and 20 beaches (we spent our first night in Bodega Bay , our room at the Bodega Bay Lodge) and got the chance to see soaring 250-foot-tall Coast Redwoods that are more than 500 y ears old, including at the Armstrong Redwoods State Natural Reserv e where y ou can hike amid these huge trees. There are 1 1 state parks where y ou can hike and bike. There is also the chance to v isit farms and farmers' markets. In this one county , there are 1 20 farms open to the public, 1 2 farmers' markets and 500 restaurants, many of them like Sante, committed to serv ing what is locally grown and in season. Did y ou know there are 30 cheese makers just in Sonoma County ? (Sample them at the Epicurean Connection in Sonoma where y ou can also take a cheese-making class.) We got up close to rare African animals, including the recently born baby giraffe and Waterbuck at Safari West (more about that in another column) and ev en learned a little history a few minutes' driv e from the Fairmont when we strolled through Sonoma's famous eight-acre plaza with its hidden courty ards, historic adobe storefronts, tasting rooms, boutiques and restaurants (like the well-known The Girl & the Fig where we enjoy ed lunch.) Sonoma is the location of the Bear Flag Rev olt that transferred California from Mex ico to the United States. Of course, this is the place to drink wine and we certainly did, v isiting family -owned wineries where the v intners are determined that y ou enjoy the surroundings, as well as the wine. "We want a v isit here to promote a coming together of wine and people, dogs and kids. ... We want it to be a full ex perience that takes ev ery one of y our senses," said Anisy a Fritz, who, with her husband Ly nn, runs Ly nmar Estate in Sebastopol. The winery boasts a guesthouse and beautiful garden (where kids might hav e the chance to pick ripe berries or v eggies) and where their Chardonnay s and Pinot Noirs are paired with a picnic -- locally sourced, of course. Rene By ck, the second generation to ov ersee his family 's Paradise Ridge Winery , joined us for a wine and local cheese pairing ov erlooking their v iney ards. He ex plained that the winery got its name when his dad, a local doctor, looking for a place his family would gather for generations to come, first bought the land some 36 y ears ago. He came home and told his wife and fiv e kids he'd "seen paradise." The By cks are also committed to offering v isitors more than their ex cellent wine. There is the public sculpture garden named Marijkeâ​ s Grov e in honor of Rene By ck's mother after her untimely death in a car ​ accident. The garden is currently showcasing the 20(at)20 ex hibit, which celebrates the family 's 20 y ears of winemaking. It's a great place for kids to run around, suggests By ck, a father of three y oung children himself. V isitors are encouraged to picnic -- there is no charge -- take a stroll through the v iney ard or enjoy the sunset. Families come for the pizza serv ed certain nights and music on others. "Y ou don't ev en hav e to do a tasting," By ck say s. "Ev en if y ou don't drink wine, y ou can come and hav e a good ex perience here." "It started with an ov erflow from Napa," say s P.J. Rex , who, with her husband Robert, runs Deerfield Ranch Winery , known for their low-sulfite wine. "But today people are also coming for the ocean, the redwoods and all of the farm-to-table food. http://www.chicagotribune.com/lifestyles/travel/sns-201407311130--tms--takekidstp--f-a20140731-20140731-story.html

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Taking the Kids -- traveling with Mom in Sonoma County - chicagotribune.com

"Our focus has alway s been local," she laughed. "Now it's just IN." Reggie and I laugh -- and get ready to eat more local cheese. (If y ou are planning a West Coast trip, look for Eileen's Kid's Guide to LA County and later this y ear, to San Francisco av ailable online and at major booksellers. There are also Kid's Guides to NY C, Orlando, Washington, DC, Chicago and Boston. V isit http://www.takingthekids.com and follow @TakingtheKids on Twitter and on Facebook.) (c) 201 4 EILEEN OGINTZ DISTRIBUTED BY TRIBUNE CONTENT AGENCY , LLC. Copyright Š 2014, Chicago Tribune

http://www.chicagotribune.com/lifestyles/travel/sns-201407311130--tms--takekidstp--f-a20140731-20140731-story.html

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Taking the Kids -- traveling with Mom in Sonoma County - chicagotribune.com

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7/3/2014

Grant Sceney from The Fairmont Pacific Rim crowned Diageo World Class Canada Bartender of the Year - WSJ.com News, Quotes, Companies, Videos

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The Wall Street Journal news department was not involved in the creation of this content. PRESS RELEASE

July 2 , 2 01 4 , 1 1 :1 8 a.m . ET

Grant Sceney from The Fairmont Pacific Rim crowned Diageo World Class Canada Bartender of the Year Email

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TORONTO, July 2, 2014 /CNW/ - Grant Sceney of The Fairmont Pacific Rim in Vancouver has been crowned the 2014 Canadian Bartender of the Y ear in Canada's biggest and most celebrated bartending competition, Diageo World Class Canada. Grant showcased his impeccable technique, beautifully balanced drinks and bartending charm before a panel of industry greats that included Dale DeGroff, Tony Abou-Ganim, Steve Olson and last year's victor, Jenner Cormier. This year, ten of the country's best mixologists competed for Canada's Bartender of the Y ear title during four challenges over two days that tested their bartending knowledge, skill, speed and showmanship behind the bar. In the Sensoria challenge, Grant stimulated all five of the judges' senses with his Three Eyed Raven cocktail that featured Dalwhinne 15 year old single malt scotch, bee pollen syrup, chocolate bitters, tea, malted barley and lemongrass. "Winning Diageo World Class Canada Bartender of the Y ear is an incredible honour," said Grant. "The level of competition and cocktail mastery from my peers is second to none. It's inspiring to compete and learn alongside bartenders that are as passionate about their craft as I am. It's also gratifying to be recognized by the world's most prestigious mixology competition, but even more so to see the bartending industry develop and receive the global recognition and respect it deserves. This is the next step in the journey to becoming the greatest bartender in the world and I can't wait to represent Canada at the Global Final," Grant shared. Grant's journey began last year, when he placed third in Diageo World Class Canada. This year, after completing two online educational modules, submitting an original cocktail recipe and participating in a video interview, Grant was chosen as one of the top ten mixologists to compete at the Canadian Finals in Vancouver. Industry aficionado and judge Steve Olson noted: "My fellow judges and I were met with an extremely high calibre of talent, all displaying an exceptional instinct for bartending; however, a combination of Grant's style, skill and extensive spirits knowledge made him this year's winner. There is no doubt that Grant will make a serious contender at the Diageo World Class 2014 Global Final." As the 2014 Canadian champion, Grant will travel to Great Britain where he will compete against the world's best bartenders from 42 countries at the World Class Global Finals from July 28(th) -- August 1(st) . As a dual-location event, the Global Finals will highlight Scotland's art of blending and London's contemporary global cocktail culture. While abroad, Grant will be judged by renowned international cocktail luminaries, while vying for the chance to win the title of Diageo World Class Bartender of the Y ear. Diageo World Class remains the largest international cocktail education program and fosters a community of bartending talent that continues to elevate the art of the cocktail across the world "Canada's thriving cocktail culture has generated international attention and we're proud to have a Canadian participate for the second year in a row," said Jakob Ripshtein, president of Diageo Canada. "We are excited to see Grant celebrating the art of the cocktail using our unparalleled portfolio of brands responsibly during the world's largest cocktail educational program and competition." If Grant is successful at the Global Final, becoming the Diageo Reserve World Class Bartender of the Y ear will set him on a life-changing journey. Previous winners of Diageo Reserve World Class Bartender of the Y ear have become recognized industry names, travelling the globe as a World Class Ambassador, participating in international high-profile events and gone on to receive numerous accolades. http://online.wsj.com/article/PR-CO-20140702-908172.html

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7/3/2014

Grant Sceney from The Fairmont Pacific Rim crowned Diageo World Class Canada Bartender of the Year - WSJ.com

The inspired cocktails created during the Canadian Diageo Reserve World Class Final used the finest spirits from the Diageo Reserve luxury collection -- KETEL ONE(R) vodka, Cテ山OC(R) vodka, TANQUERAY (R) No.TEN(TM) gin, DON JULIO(R) tequila, ZACAPA(R) rum and JOHNNIE WALKER(R) GOLD LABEL RESERVE(TM) Blended Scotch Whisky, JOHNNIE WALKER(R)PLATINUM LABEL(TM) Blended Scotch Whisky and JOHNNIE WALKER(R) BLUE LABEL(TM) Blended Scotch Whisky. Join the conversation by following @WorldClassCA on Twitter, use the hashtag #WorldClassCA and visit www.facebook.com/WorldClassCanada. Be World Class. Always Mix Responsibly. ABOUT DIAGEO Diageo is the world's leading premium drinks business with an outstanding collection of beverage alcohol brands across spirits, beer and wine categories. These brands include Johnnie Walker, Crown Royal, J B, Buchanan's, Windsor and Bushmills whiskies, Smirnoff, Cテョroc and Ketel One vodkas, Captain Morgan, Baileys, Jose Cuervo, Tanqueray and Guinness. Diageo is a global company, with its products sold in more than 180 countries around the world. The company is listed on both the New Y ork Stock Exchange (DEO) and the London Stock Exchange (DGE). For more information about Diageo, its people, brands, and performance, visit www.diageo.com. For Diageo's global resource that promotes responsible drinking through the sharing of best practice tools, information and initiatives, visit www.DRINKiQ.com. Celebrating life, every day, everywhere. ABOUT DIAGEO RESERVE WORLD CLASS Diageo Reserve World Class is transforming fine drinking experiences and cocktail culture around the world and in the home. The industry's largest, most credible investment in the luxury on trade, it discovers the next generation of bartending talent who set the latest mixology trends and bring these to the best bars worldwide. At the core is an outstanding, global training programme and internationally recognized platform that elevates the craft of the bartender and builds careers in the industry culminating in an annual luxury landmark week where the Diageo Reserve World Class Bartender of the Y ear is announced. Launched in 2009, over 15,000 bartenders have been inspired and educated in the craft of mixology using the finest spirits in the Diageo Reserve collection. A partnership and collaboration with gurus, media, partners and owners, Diageo Reserve World Class is widely recognized as a mark of sophistication and distinction of international fine drinking culture by bartenders and customers alike. As an extension of the Diageo Reserve World Class training programme, in 2011 Diageo launched the Diageo Bar Academy in Asia Pacific, the region's largest bartending course accredited by the Wine and Spirit Education Trust (WSET), which has trained 10,000 bartenders to date. SOURCE Diageo Canada Image with caption: "Grant Sceney from the Fairmont Pacific Rim wins Diageo World Class Canada Bartender of the Y ear. Left to right: Tony Abou-Ganim, Dale DeGroff, Grant Sceney, Jenner Cormier, Steve Olson (CNW Group/Diageo Canada)". Image available at: http://photos.newswire.ca/images/download/20140702_C2461_PHOTO_EN_4063.jpg /CONTACT: Kaitlin Hazen / Sherri Zielinski, Evangeline PR, 416-898-8565 / 647-999-2567, Kaitlin@evangelinepr.com / Sherri@evangelinepr.com Copyright CNW Group 2014 The Wall Street Journal news department was not involved in the creation of this content.

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Grant Sceney from The Fairmont Pacific Rim crowned Diageo World Class Canada Bartender of the Year - WSJ.com

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8/11/2014

Hotels are going to the dogs - for guests' enjoyment - TODAY.com

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Hotels are going to the dogs - for guests' enjoyment

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Hotels are going to the dogs - for guests' enjoyment July 5, 2014 at 5:12 AM ET

Fluffy pillows might make hotel guests feel welcome, but sometimes face time with a floppy-eared mutt is what a road warrior might be craving. That's why the Red Mountain Resort in St. George, Utah, offers the Pound Puppy Hike, a complimentary amenity that matches guests with a puppy or dog from a local shelter for hikes on scenic trails in the area. "We know that busy executives are visiting the property to recharge and disconnect yet stay active and not sit around," said resort general manager Tracey Welsh. The Humane Society of the United States estimated in Courtesy Fairmont Hotels 2012 that there were pets in 62 At the Fairmont Hotel Vancouver, guests can take Mavis, a Labrador retriever mix, or Beau, a yellow Labrador, for a percent of American walk. households, so in Aspen, Colorado, guests missing their own pets are pointed to the Aspen Animal Shelter, which welcomes short-term volunteers and charges no fee to loan dogs for in-town walks or daylong hikes.

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"The outings provide exercise and socialization for the dogs and often lead to successful adoptions," said Aspen Animal Shelter director Seth Sachson. Some pet-friendly Aspen hotels, such as The Little Nell and the Mountain House Lodge, waive pet fees that can reach $125 per stay for guests that invite lucky shelter dogs to spend the night. And both The Little Nell and the Hotel Jerome provide shuttle service to and from the shelter, said Sachson. Friendly "canine ambassadors" greet guests at eight North American Fairmont hotels, and many of those dogs can be booked for walks or runs around town. At the Fairmont Hotel Vancouver, it is Mavis and Beau, while at the Fairmont Copley Plaza in Boston, the concierge has a special appointment book for walks or runs with the very popular Catie and Carly. In addition to being a bonus for younger guests (and their parents), "the program results in higher guest satisfaction and more personalized guest experiences, while positioning the hotels as unique and distinctive in their respective destinations," said Hadley Schroll, a spokeswoman for FRHI Hotels & http://www.today.com/travel/hotels-are-going-dogs-guests-enjoyment-1D79876419

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Hotels are going to the dogs - for guests' enjoyment - TODAY.com

Resorts, which owns the Fairmont brand.

How Lufthansa transports anim als MAY w How orldwLufthansa ide 17 transports anim als w orldw ide

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Video: At Frankfurt Airport in Germany, animal cargo is big business: More than 100 million animals go through the facility each year. TODAY looks at a modern-day Noah’s Ark. Erica Hill reports.

While offering loaner dogs, like loaner sports equipment, may give a hotel a leg up on its competition, "even programs with the best intentions are still objectifying animals" and putting some at risk, said Lisa Marcotte, business development manager for pet insurance provider Trupanion. "Those who have no commitment to an animal are less inclined to care for them properly or keep them from injuring people and damaging property," she said. There's no need to worry about personal injury with Maya, Louie or George, the kitties that will sleep in a guest room for no charge at the Vintage Inn in Yountville, California, or with the free loaner goldfish offered through the "Guppy Love" program at Kimpton Hotels. The program started in 1997 when the Hotel Monaco Seattle (part of the Kimpton collection) added a goldfish companion to the in-room dining menu. "It was an option at the bottom of the menu where guests could order it for $5 and we would often surprise VIP guests with a goldfish upon arrival as a fun amenity," said hotel spokeswoman Melanie Blair. Instead of cashing in on what became a very popular demand, the hotel decided to make the loaner fish amenity complimentary for all guests and, eventually, so did all 61 Kimpton hotels. And while no fish rental fees are collected, the goldfish seem to be earning their keep.

Courtesy Kimpton Hotels and Restaurants

Guests at any Kimpton Hotel may request a free loaner goldfish for their room.

"While we initially chose the Monaco for its location, and for the wine hour, we now choose it because of the goldfish," said Liz Phillips, a middle school http://www.today.com/travel/hotels-are-going-dogs-guests-enjoyment-1D79876419

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Hotels are going to the dogs - for guests' enjoyment - TODAY.com

teacher from Portland, Oregon, whose family stays at the Hotel Monaco Seattle each Thanksgiving. "The first year, we walked into the hotel room to find two fish bowls housing two huge goldfish with a note saying that the fish were named 'Bella' and 'Gabbie,' the names of our own children. Our kids were thrilled and after that experience there was no way we could ever stay anywhere else."

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Harriet Baskas is the author of seven books, including "Hidden Treasures: What Museums Can't or Won't Show You," and the Stuck at the Airport blog. Follow her on Twitter at @hbaskas. Follow Road Warrior at @CNBCtravel. Š 2014 CNBC LLC. All Rights Reserved Tags: TODAY Takes Off, Travel

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http://www.travelandleisure.com/travel-blog/carry-on/2014/7/11/where-to-stay-in-shanghai


AAAAAAAAAAA GHN Executive Profile: Kevin Frid Fairmont Hotels & Resorts Sponsored by:

Kevin Frid President, Americas Fairmont Hotels & Resorts

GlobalHotelNetwork.com: What is your outlook for the travel and tourism industry for the next few years? What are some of the opportunities and challenges you see? Kevin Frid: The outlook for the travel and tourism industry continues to be very optimistic. Demand is strong and growing and new supply remains limited except in some select markets. Growth is slow and steady, which is a good place for us to be and bodes well for our industry in the near future. Even so, the last decade has shown us that we must always be prepared for challenges such as the unforeseen economic downturn or an unexpected geopolitical event.

Copyright (c) 2014 Global Hospitality Resources速, Inc., San Diego, CA USA. All rights reserved.

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AAAAAAAAAAA GHN: What goals are at the forefront of your agenda at FRHI Hotels & Resorts? Frid: Growing our three leading hotel brands is a top priority and we have embraced a steady, aggressive pace of growth, opening and developing new properties in strategic markets worldwide. We are projecting 50% growth over the next five years and our focus will be on introducing the brand into key markets throughout Europe, Asia (China, in particular), the Middle East and Africa, while also strengthening our position in North America. We will also continue to invest in our three distinctive brands, and find ways to differentiate them and build on their respective strengths. Guest satisfaction is also critically important. As a result, we're consistently working on developing and rolling out new programs and services that add value to each of our brands and help improve the guest experience. GHN: Please comment on your current portfolio, recent openings, development pipeline, awards and growth aspirations. Frid: We currently have more than 110 hotels in 32 countries and in the last year we have opened six hotels and three residences and expect to open two to three additional hotels before the end of the year. As previously mentioned, our company has aggressive goals to expand and our goal is to open 8-10 hotels on average per year. GHN: Please comment on FRHI Hotels & Resorts’ mission, vision, culture and core values. What would you say is your distinctive advantage? Frid: Our corporate vision is to be the world’s preferred hospitality company. To achieve this we have a mandate to grow our distinctive hotel brands and deliver unique and meaningful travel experiences to our guests. Other key focus areas include being an employer of choice and driving financial performance for key stakeholders and owners. GHN: As it relates to corporate responsibility, how is FRHI Hotels & Resorts addressing some of the social, economic, and sustainability issues in markets where it has a presence? Any particular initiatives and awards you would like to mention? Frid: We have a long history of social and philanthropic engagement through sustainability initiatives and outreach to community organizations. Looking specifically at the Fairmont brand, our Sustainability Partnership Program, which was launched more than Copyright (c) 2014 Global Hospitality ResourcesŽ, Inc., San Diego, CA USA. All rights reserved.

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AAAAAAAAAAA two decades ago, has been our most successful corporate responsibility initiative to date. This program allows our Fairmont properties globally to meet and exceed guest expectations in the area of operational sustainability. The program focuses on improvements in waste management, energy and water conservation, and innovative community outreach programs involving local groups and partnerships. Over the years, this pioneering program has garnered numerous awards and accolades from respected groups like the World Travel & Tourism Council, Condé Nast Traveler, and National Geographic Traveler. GHN: In what ways is FRHI Hotels & Resorts using social media and mobile technology to enhance its business? Frid: We set measurable business objectives around our social media strategy and we are seeing results by way of reach, engagement, and even direct bookings. For example, we are using Facebook and Twitter’s segmented audience technologies to reach audiences with messaging that is relevant. And while business objectives are clearly being realized, as social channels turn into paid marketing channels, we still look to our social networks as a community for our guests to talk directly to us. We love to hear from them, and we make it a standard practice to listen, engage and learn from everything our guests have to say and share with us. When you boil it down, social media across our three leading hotel brands, including hotel level feeds, will always be about sharing and connecting with our guests; however we are now seeing even more measurable monetary value while also being able to deliver more relevant content to Facebook fans and Twitter followers. It’s become a real win-win. GHN: Looking back, what are some significant milestones and defining moments for FRHI Hotels & Resorts? Frid: Some of our company’s defining moments include acquiring the Princess and Fairmont hotel chains in the late 1990s, enhancing our global portfolio by opening Fairmont’s first hotel outside of North America in Dubai in 2002, adding the Raffles and Swissotel brands to our portfolio in 2006, and most recently becoming FRHI Hotels and Resorts with three leading global hotel brands.

Copyright (c) 2014 Global Hospitality Resources®, Inc., San Diego, CA USA. All rights reserved.

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AAAAAAAAAAA GHN: On a personal note, what do you enjoy most about being in the hospitality business, and what advice would you give to young executives getting into the business today? Frid: We work in such an inspiring industry that creates opportunities for people to grow and have wonderful experiences. For an upcoming young executive who is determined and ambitious, they can go anywhere in the world and have a great career while growing as a person too. I would also say they must recognize the business has changed a lot in the last 20 years. The days of hotels being owned by those that know little about the business and handing over the hotel keys to an operator are a thing of the past. Today’s successful executives understand how to deliver the art of hospitality, but also must have a keen sense of business acumen and create confidence with hotel owners that they can not only develop a great service culture, but respond and relate to their needs as a shareholder of a major real estate holding. GHN: What business principles guide you? Who mentored you? Frid: I have been fortunate to have worked for a number of great leaders. I won’t call them out by name, but they know who they are. When you are starting out in your career you must be willing to be mentored by those with the experience and strengths in creativity, business sense, boardroom presence, and most of all great leadership skills. Upon learning these skills, you then take what you have learned and develop your own style that works for you. Trying to mirror a great leader's style is a recipe for failure; one must learn from all individuals and become a great leader recognized for your own unique style. GHN: Which company(s) and/or business executive(s) outside the hospitality and travel industry do you most admire and why? Frid: I always have had the greatest admiration for the most successful leaders that are completely self made, but who never forgot where they came from. I believe the most admirable attribute of a great leader is humility, and the greater their success, the more this attribute should grow. Warren Buffet is always the first to come to mind as one of the most successful people in the world, but you don't have to look very close at how he lives his life to recognize his humility and respect for his roots and others around him.

Copyright (c) 2014 Global Hospitality ResourcesÂŽ, Inc., San Diego, CA USA. All rights reserved.

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AAAAAAAAAAA GHN: Are there any books that you have recently read that you found helpful from a leadership, management, or business point of view? Frid: I feel the best business book ever written was Tom Peter’s In Search of Excellence. Although published in 1982, the book was written in laymen’s terms, hence easy to understand and still very relevant today. In more recent times, I do think Jim Collins’s From Good to Great is also a worthy read and speaks to how easy it is to be complacent upon becoming a good company, but the real challenge is to grow into a great organization. GHN: How do you see tourism as a tool to improve the world? Frid: We are a business and do expect return on investment, but hopefully our industry approach is done in a responsible and impactful way. Our industry creates millions of jobs throughout the world, and we develop places that people can gather and make their busy lives a little easier or offer a retreat from their day-to-day lives. We are socially conscious and contribute to the environment. We offer a great place to work and create wonderful memories for travelers. Tourism is now a truly global business and it positively impacts the lives of many, including our colleagues and guests.

Sponsored by: In the competitive hospitality industry, you need every advantage to decrease costs, improve profits, grow your business, and keep your guests coming back for more. To do so, you need a technology partner that understands your business and can deliver globally innovative solutions. Like many hospitality companies, yours probably has a technology system that delivers front-of-the-house property management system (PMS) data, but doesn’t combine that data with back-of-the-house financial information for reporting. As a result, you manage your plans, budgets, and forecasts with a time-consuming, error-prone collection of spreadsheets, or try to get a generic financial management system to fit your hospitality requirements. To make better decisions and drive more revenue, you need to connect your hospitality-specific strategy and plans to your front- and back-office systems. And to do

AAA AAA

Copyright (c) 2014 Global Hospitality Resources®, Inc., San Diego, CA USA. All rights reserved.

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AAAAAAAAAAA that, you need multi-departmental hotel software that touches every area of your business, whether it’s your financial and asset team; central reservations or corporate office; on-property operations; sales, marketing, and loyalty team; maintenance group; or coordinators of labor and staffing schedules. Change the way you work. Streamline your operations, centralize your processes, and increase your bookings with Infor, the world’s largest software company with a commitment to the hotel industry. Join more than 14,000 hotels, resorts, and gaming properties worldwide that use Infor hotel software.

Copyright (c) 2014 Global Hospitality Resources®, Inc., San Diego, CA USA. All rights reserved.

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HOTELS Interview: Luxury brands on a growth fast track By Ann Bagel Storck on 7/21/2014 Almost a year ago Jennifer Fox was promoted to president, international, for FRHI Hotels & Resorts — the Torontobased parent company of Fairmont Hotels & Resorts, Raffles Hotels & Resorts and Swissotel Hotels & Resorts — while still maintaining her position as president of the Fairmont brand. It was a move that put her squarely in the middle of the action for FRHI, which expects 50% growth of its portfolio over the next five years, much of it outside North America. Jennifer Fox

HOTELS recently spoke with Fox about how that growth will be targeted, the impact of FRHI’s new geographically focused structure and how business is faring in the luxury space post-recession. HOTELS: Given that FRHI has multiple brands doing business solely in the luxury space, how have you seen this space change and perform overall? Jennifer Fox: It is a very good time to be at the luxury end of the market. Business is particularly good right now post-recession. There were a very challenging few years from 2008 to 2010 or 2011, but the sector has picked up. The luxury sector has high disposable incomes. They don’t want to spend their money on more jewelry or more cars or anything else like that. They want to travel, and they want to travel with their families, and they want unique experiences. We were just looking at some research recently, and it said people with high disposable incomes and high net worth, the number-one thing they want to spend their money on is travel. So the luxury travel market is positioned really strongly and doing really well. Where FRHI is positioned really well is we’re only operating in the luxury space — we’re not operating in the midscale space at all — and we’ve got three luxury brands that are positioned at various levels of luxury. Raffles is our super-luxury brand; it’s smaller, it’s more boutiquey — we call it emotional luxury. Fairmont is a luxury brand. We are now in 70 destinations with that brand and looking to move to almost 100 over the next five years. Then we have our Swissotel brand, which is in the upper-upscale sector, and that plays very much in the business as well as leisure space. So we’re very much focused on the luxury sector, and I think it’s a good place for us to be right now with this growth in luxury travel. HOTELS: Why are FRHI’s growth plans as aggressive as they are over the next five years, and how will that growth be distributed among the brands? Fox: We have a different strategy for each of our brands. Raffles will always be a smaller brand than the Fairmont brand. Today we have 11 Raffles hotels — our 11th is actually opening in a couple weeks in Istanbul. We expect that brand is going to double its size over the next five years. We’re going from 10 hotels to 20 hotels for Raffles. For Raffles, our strategy is to be in mega-cities and key resort locations.


With the Fairmont brand, we’re at 70 hotels going to about 100. We want Fairmont in major cities around the world and resort locations. With our Swissotel brand, our biggest portfolio is in Europe, and we’re growing steadily in Asia. We see a lot of opportunities to grow our Swissotel brand, which is currently 45 hotels open or under development. We see that growing very fast as well. So as a company, we’re very much focused on growth, but we’re also focused on the right type of growth. Where do our customers really want to go, and where can we deliver the right type of experience for them? It’s growth not just for the sake of growth, but it’s growing to connect our customers to the locations they want to go to. Fairmont has a very good footprint in the U.S. We’ve got the Plaza in New York City; we’d like a second Fairmont in New York City. We’ve got the Miramar in Los Angeles, but there’s room for a second Fairmont in Los Angeles. We’d like to be in Miami and cities like Atlanta and Houston. What we want to be able to do is satisfy our customers in those markets they’re traveling to. We’re really growing to satisfy the demand that’s coming from our customers and make sure we have our brands in key markets. Everybody talks about China, and we’re just like everybody else. We see China as a huge opportunity, and we’ve got a lot of growth going on in China. It’s not just because we want to be in China and it’s important to be in China, but what’s also important is the outbound Chinese consumer — they’re the future of travel. We want to have hotels in the cities they live in in China so they know our brand so when they travel internationally they’ll choose our hotels over the competition. HOTELS: What other markets do you see as particularly ripe for growth? Fox: Russia is another market where they’re big luxury consumers. They travel very extensively, and we need to have a presence in those markets. Latin America is another area we’re not that strong in at the moment, but we’ve identified it as a very important market, and we have growth plans for that market. Any time you’ve got an emerging economy, people start to travel, and you want to be there so you can fulfill that demand. We already have a small footprint in India; we’re also looking to grow in that market. We’re also looking at fairly developed markets like Western Europe. Western Europe is a tough market to get into, but we’ve got a nice footprint there with our Swissotel brand and several Fairmonts and Raffles growing in Europe as well. Western Europe is an important market, and we’ve got a few gaps to fill in there as well. HOTELS: Discuss FRHI’s relatively new regional structure and what it has meant for the company as well as your role in particular.


Fox: I joined the company almost three years ago as president of Fairmont. But it didn’t take us long to figure out that with our aggressive growth plans it was important to review our organizational structure and look at how we could better support operations on a global basis. With the majority of the growth being outside North America, we decided it was time to consider a geographic organizational structure rather than a brand organizational structure. When I joined the company, we were highly centralized around our brands. Fairmont was based in Toronto, Raffles was based in Singapore and Swissotel was based in Zurich. So we were operating in very much a brand environment. The brands are still important if not more important, but we moved to a geographical model so we would be in the same time zone as our hotels, our customers and our owners. I’ve brought in some excellent senior leaders who have very deep knowledge of the regions in which they’re operating. It was a massive reorganization for us as a company, but we’re settled down, and now we’re really starting to see the benefits of this geographical move. HOTELS: What sorts of benefits are you seeing? Fox: First, it supports our growth plans. We’ve got a lot of growth in the Middle East and Africa, Asia and Europe, so you’ve got people on the ground working with the hotels on a daily basis. When I was in Toronto, flying to Dubai was a 14-hour flight, and you could only do it direct three times a week. Now I’m based in Zurich, and I can be in Dubai in six hours. It’s just much easier and much more effective. Decision-making is quicker, and you start to see success much quicker when you’ve got people on the ground that have that deep knowledge. HOTELS: What has been most challenging about the shift? Fox: Any time you go through a reorganization it is challenging because you’re asking people to uproot their lives and change their jobs, so it is certainly stressful. You have to really think it through and make sure you have your plans in place and you execute flawlessly. We did do that, and we didn’t really have a lot of challenges outside of the everyday things one would expect. HOTELS: Last fall there were reports that Prince Alwaleed was considering strategic options for both FRHI and Four Seasons, including an IPO or merger. Has there been any internal buzz about something like that more recently? Fox: We do have a common shareholder in Prince Alwaleed with Four Seasons, and of course we’re both Toronto-based companies, so quite often there is speculation that a merger of some sort may happen. But there certainly are no plans or discussions about that now. Naturally as an organization we’re always looking at strategic opportunities, but at the moment there’s no weight to that speculation. HOTELS: Talk about your outlook going forward. If we were to talk again a year from now, what do you hope the biggest topics would be? Fox: We have massive growth going on right now, and I would like to continue with that growth, and I’d like to see even greater growth. I still think there are a lot of great destinations and customers that


would like to see our brands in other markets we’re not in today. I think our story is all about growth right now.

Direct Link: http://www.hotelsmag.com/Industry/News/Details/51634


In Paris, the Ultimate Place to Watch a World Cup Match By SARAH MOROZ - JULY 3, 2014 3:00 PM

Le Royal Monceau hotel in Paris is offering luxurious, epicurean viewing experiences for the soccer tournament’s remaining rounds. As the World Cup moves into the quarterfinal, semifinal, and final rounds, one Paris establishment is offering the ultimate setting for watching a match: Le Royal Monceau Raffles Paris, the grand Philippe Starck-redesigned hotel situated in the Eighth Arondissement. The hotel’s private theater, with seating for 99, will screen the playoff matches in live broadcast, enhanced with a few choice amenities. There will be strawberry and basil caipirinhas (in deference to the host country) and a pop-up Veuve Clicquot Champagne terrace (it’s still France, after all). There will be caramelized popcorn, made by the pastry chef and macaron maestro Pierre Hermé, to snack on, and a three-course dinner option from the hotel’s Michelin-starred restaurant, La Cuisine. And there will be state-of-the-art televisions specially installed by Sony for the occasion. While the setting is opulent (and the dress code specifies “no board shorts or flip-flops”), the mood will be spirited, according to the hotel’s manager, Pierre-Alexandre Francin. “Guests love the fact that they’re allowed to let loose, scream and shout whenever someone scores a goal,” he says. 37 Avenue Hoche, leroyalmonceau.com. Dinner tickets are 200 – 500 euros; aperitif tickets are 70 – 100 euros. Quarterfinals are July 4 and 5; semifinals and the third-place match take place July 8, 9 and 12 and finals take place on July 13.

Direct Link: http://tmagazine.blogs.nytimes.com/2014/07/03/world-cup-viewing-paris-le-royalmonceau/?_php=true&_type=blogs&_php=true&_type=blogs&_r=1&


Fairmont strings property experiences together for safari, beach package By Joe McCarthy July 21, 2014

Fairmont Safari Fairmont Hotels and Resorts is touring its African properties with a new package that brings guests on game drives, into luxury tents and snorkeling with tortoises. The new “Safari and Sand from Kenya to the Seychelles” expedition bundles some of the attractions available at each of the three participating hotels to provide guests with a diverse experience. As curated tours become more sought after, hotels will have to arrange similar cross-property programs. “The Bush & Beach trend came about because many of the guests traveling to our Kenya property decided to extend their African Safari holiday to the Seychelles for relaxation in paradise,” said Jennifer Greene, director of Fairmont Hotels and Resorts in the Americas, New York. “Raffles Praslin Seychelles is the perfect complement after visiting the Maasai Mara. “The East African wildlife safari is quite distinctive as it’s the only region you can witness the great wildebeest migration,” he said. “It also boasts a diverse array of wildlife including the Big 5 – lion, leopard, rhino, elephant and Cape buffalo. “Unlike other African regions restricted to the roads, guests are able to get a close view of the animals in open four wheel drive vehicles.” Elephants and tortoises Travelers who reserve a space in the expedition begin at the Fairmont Mara Safari Club in Nairobi, Kenya, where they will stay in luxury tents.


Each tent is furnished with four poster, pillow-top beds, a private, three-piece bathroom and a veranda that peers over an adjacent river inhabited by hippos and crocodiles.

Accomodations at Fairmont Mara Safari Club At the first juncture, guests will head out into the bush early to search for the African lion, African elephant, Cape buffalo, African leopard and white/black rhinoceros. Elephant and rhinoceros populations are currently being eviscerated by poachers, making increased awareness of their plight imperative.

Fairmont Mara Safari Club Guests will also visit a local Masai village to witness traditional tribal songs and the “Adumu� dance. Next, safari-goers will shift course at the Fairmont Norfolk Hotel, where they will enjoy a more decadent experience in a more urban area.


Fairmont Norfolk Hotel Finally, guests will fly across the Indian Ocean to visit a sister property of Fairmont, Raffles Praslin, Seychelles. Here, guests will take another step away from the safari with a more traditional luxury hotel experience. Also, guests will get the chance to snorkel in the waters, take a trip to nearby islands to sea tortoises and visit the UNESCO World Heritage Site of the Vallée de Mai, home to the endemic Coco de Mer. “Affluent travelers who have seen it and done it all are seeking more experiential travel,” said Tiffany Dowd, founder and president of Luxe Social Media, Boston. “Luxury safaris are in high demand as people want high-end yet inspirational experiences,” she said. Social media boom Safaris have been consistently popular throughout the years. However, it is likely that the growth of social media has made “exotic” trips all the more coveted, since travelers can now boast about their journeys to a wider audience. Other hotel brands have unveiled safari excursions recently. For instance, Four Seasons Safari Lodge Serengeti, Tanzania, is encouraging fans to explore the Serengeti through a new interactive online safari experience. The “Into the Heart of Africa” online immersive tour permits guests to learn about Serengeti National Park via videos and photos. Prior to arriving at the resort it is now possible to have both a personal virtual tour of the safari, the lodge and the wildlife and gain valuable knowledge about the region (see story). Also, The Leading Hotels of the World catered to adventurous, affluent travelers through a partnership with The Shackleton & Selous Society to offer vacations and safaris in exotic destinations. The hotel group’s Leaders Club members received insider access to nature preserves and protected regions that are not offered to the public. To celebrate the partnership, the hotel group hosted the first Leaders Club Invitational Southern African Safari (see story). “For luxury safaris to be successful, authenticity must be conserved,” Ms. Dowd said.


“Guests want life-enriching experiences with knowledgeable guides and rustic-luxury accommodations that will connect them not only physically but emotionally to a place,� she said. Final Take Joe Mccarthy, editorial assistant on Luxury Daily, New York http://www.youtube.com/watch?v=YNBmiTR9yWw Direct Link: http://www.luxurydaily.com/fairmont-strings-property-experiences-together-for-safaribeach-package/


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CALIENTE CARIBE, DOMINICAN REPUBLIC This resort has a split personality: Spread across 123 acres outside Puerto Plata, the property is usually a quiet retreat for nature lovers. But during certain weeks in January, February, March and July, couples canoodle au naturel. Year-round, every evening brings a different costume party, from toga night to alter egos. From $385 per room per night.

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HEDONISM II, JAMAICA This racy resort at the far end of Seven Mile Beach in Negril is fresh off a $5 million renovation. Oceanside and pool parties, as well as theme and costume nights, are on nonstop. One beach is clothing-optional; the other is for those who prefer bikinis to bare buns. Feeling frisky? Jacuzzi suites come with tantra kits. From $149 per person per night, all-inclusive.

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PUNTA SERENA, MEXICO At this all-inclusive in Costalegre — approximately 2½ hours south of Puerto Vallarta by car — you won’t find sand toys on private Tenacatita Beach, where pergolas shade massage beds. Serenity seekers will swoon over yoga, steam rooms, cliffside Jacuzzis and temazcal, a Mexican sweat-lodge ceremony. From $102 per person per night, all-inclusive.

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HEADED TO THE CITY OF LIGHT? OBVI, YOU’LL SCALE THE EIFFEL TOWER AND TOUR THE SEINE IN A BATEAU MOUCHE, BUT THERE’S PLENTY FOR THOSE WHO PREFER ROCK ’N’ ROLL AND BREWSKIS TO RENOIR AND BORDEAUX.

For the soccer hooligan ➸ Take the 20-minute metro ride to Parc des Princes, the home of celebrated club Paris Saint-Germain. Hourlong tours are offered Wednesdays, Fridays and Saturdays and include a stop in the trophy room to honor the team’s glory days.

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For the craftbeer connoisseur ➸ IPA lovers can swill at The Frog & Rosbif, a microbrewery with beers sporting clever monikers (a roasty Dark de Triomphe, anyone?) and a menu of mammoth burgers to quell any craving for home. — Holly V. Kapherr


7/15/2014

18 drinks inspired by the Philippines - CNN.com

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"Documented" filmmaker, reporter Jose Antonio Vargas detained today at Texas airport, his spokesman says.

Revolution and rum: 18 drinks inspired by the Philippines

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CNN Travel World's hottest new cocktail city updated 10:24 PM EDT, Sun July 13, 2014

Once described as "sterile," the birth city of the iconic Singapore Sling is experiencing a cocktail renaissance.

Manila bars are pouring new drinks that celebrate local flavors and history. The Fierce Pinay is a tribute to today's modern Filipina -- "fierce and sweet," say its makers at The Bottle Shop in Makati.

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STORY HIGHLIGHTS A w ave of new cocktails is shaking up Manila's bar scene Popular local ingredients being used in Manila cocktails include panutsa, calamansi and lambanog The Manila Sunshine w as created to define Manila and promote the Philippines as a destination

updated 10:21 PM EDT, Thu July 10, 2014

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(CNN) -- San Miguel may be the Philippines' national beverage, but there's more to the islands' drink culture than a 100-year-old beer. The flavors of the Philippines -- its tastes, ingredients, even tributes to landmarks -- are increasingly being used in craft cocktail concoctions. Here are 18 bar favorites now being served in Manila.

>>

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1. Mojito de Mayon Created in honor of the Mayon Volcano, a famous cone-shaped volcano in the Philippines province of Albay, Aracama's Mojito de Mayon is made with vodka, sugar syrup and muddled lime then topped with a cone of shaved ice. It comes in strawberry, cherry, passion fruit and mango flavors, but the strawberry is recommended as it makes the drink look like there's lava erupting from the "volcano."

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Aracama, The Fort Strip, Bonifacio Global City, Taguig; +63 917 861 2702; P280 ($6.50)

VW ended Kombi production last year, but the spirit of adventure that endow ed the vehicles lives on in Uganda.

2. Panutsa Old Fashioned The Raffles Makati Long Bar has given the classic old fashioned a

http://www.cnn.com/2014/07/08/travel/philippines-cocktails-manila/

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7/15/2014

18 drinks inspired by the Philippines - CNN.com twist.

Tell us: What's in your suitcase?

Along with the usual bourbon, orange bitters and orange peel, bartenders throw in some panutsa, a local palm sugar commonly found in the province of Batangas. The panutsa is melted into liquid and used as a sweetener, which adheres to the hotel's mantra of being "locally authentic."

updated 10:48 PM EDT, Mon July 7, 2014

CNN w ants to know the w onderful, bizarre and indispensable items you pack w hen getting ready to hit the road. Tell us #how ipack

Japan's transparent 'Ferrari' train Raffles Makati, 1 Raffles Drive, Makati Avenue, Makati; +63 2 555 9777; P380

updated 6:00 PM EDT, Mon July 7, 2014

This is w hat happens w hen you ask a super-car designer to create a super sw anky train.

3. Gin Pom Pi This concoction served at Museum Cafe/Kabila features pomeloinfused gin, fresh calamansi (Philippine lime) juice, cucumber juice, Palawan honey and lots of fresh pomelo shreds. Garnished with two cucumber sticks, it should fill at least one serving of your daily fruit and veggie requirements. Museum CafĂŠ/Kabila, G/F Greenbelt, 4 Makati; +63 2 757 3000; P225

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4. Mango Mojito Hong Kong-based bartender Giancarlo Mancino, known for his cocktails at 8 ½ Otto e Mezzo Bombana and Il Milione, created his first Filipino cocktail for Las Flores, a Spanish tapas restaurant. His mango mojito isn't a typical fruit shake.

Mango Mojito at Las Flores.

The mangoes -- which come in large juicy slices -- are used to accent the drink, made from Don Papa rum (a premium local rum aged for seven years in oak barrels of Mount Kanlaon in the sugar capital of Negros), calamansi, syrup and garnished with mint. Las Flores, G/F, One McKinley Place, 25th Street, Fort Bonifacio, Global City; +632 552 2815; P1,800 per jug MORE: 11 coolest towns in the Philippines

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5. Halo-Halo Named after the beloved Filipino desert, which means "mix mix," the cocktail version blends ube (purple yam), jackfruit, beans, jellies and condensed milk.

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Guide to Bangkok's seedy side What makes it more fun than the original is the addition of lambanog (coconut wine). Fun, filling and you get a slight buzz from the coconut wine. Salon de Ning and The Bar, Peninsula Manila, corner of Ayala and Makati Avenues, Makati; +632 887 2888; P290

updated 3:31 AM EDT, Wed July 2, 2014

Tour companies are cashing in on demand from timid thrill seekers w ho w ant to safely experience Bangkok's infamously raunchy nightlife.

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6. Manila Sunshine The Department of Tourism recently asked the Shangri-La hotel to create a signature drink to define the city of Manila and promote the Philippines as a top destination to visit.

Dreading airport security, lost luggage or that middle seat? These travel headaches could be a thing of the past by 2024, according to a new report on the future of travel.

The result: Manila Sunshine. What makes this one distinctly Filipino is the

http://www.cnn.com/2014/07/08/travel/philippines-cocktails-manila/

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7/15/2014

18 drinks inspired by the Philippines - CNN.com

Manila Sunshine by Makati Shangri-La.

lambanog base, an ingredient mostly produced in the province of Quezon.

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It also has the tropical flavors of pineapple and mango with a tinge of triple sec and dark Tanduay rum. The cocktail is garnished with tanglad, or lemon grass (it's the swizzle stick) and sliced pineapple.

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As a tribute to the Philippine islands Vask has created Las Islas, a refreshing drink similar to a mojito.

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It's made with light rum, triple sec, peach schnapps, mint and muddled mangoes, for a tangier taste.

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It's nice, thick and frothy -- refreshing to drink by the pool or the beach -- and also available at Shangri-La Mactan in Cebu and Shangri-La Boracay. Makati Shangri-La, Ayala Avenue corner Makati Avenue, Makati City; +63 2 813 8888, P250 7. Las Islas Vask, a modern Spanish restaurant and bar, features cocktails named after cities in its motherland and colonies.

Vask, 5/F, Clipp Center, 11th Avenue Corner, 39th Street, Bonifacio Global City, Taguig; +63 915 507 7047; P230 8. Spiked Sago't Gulaman At Fresh, the Filipino dessert of tapioca pearls (sago) and gelatin (gulaman) is turned into a cocktail with the addition of rum and amaretto.

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"It's what makes sense given the flavor profile of brown sugar and syrup," explains beverage manager Lee Watson, who created the drink. "I also didn't want it to be straight water and sugar, so I added a bit of lemon/citrus that turns it into a cocktail." Best consumed with a spoon in hand so you can scoop up the tapioca pearls and gelatin.

The Hidden Secret in Canadians- With Booking Hotel Rooms Symptoms of Chronic The Barefoot Nomad Fatigue, Fibromyalgia, Lupus or‌ Envita

Fresh, Solaire Resort & Casino, Entertainment City, Aseana Avenue, Tambo, Paranaque City; +63 2 888 8888; P420 MORE: Insider guide: Best of Manila 9. Makati Sling A version of Raffles' Singapore Sling, Raffles Makati's Makati Sling is a frothy mix of tropical flavors with the base flavor of pineapple. Served in the Singapore Sling glass, it includes lime and pineapple juice mixed with Tanqueray Ten gin, cherry blossom, Grand Marnier, Benedictine and Angostura bitters that have been whipped into foam and topped with 24k gold flakes.

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Long Bar, Raffles Makati, 1 Raffles Drive, Makati Avenue, Makati;+63 2 555 9777; P680 10. Calamantini The local lime is the prime ingredient in this cocktail, served at the Mandarin Oriental Manila. It tastes like calamansi juice -- a preferred drink for the sick -- and is

http://www.cnn.com/2014/07/08/travel/philippines-cocktails-manila/

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18 drinks inspired by the Philippines - CNN.com tart and citrus-y. Sponsore d links

Martinis Bar, Mandarin Oriental Manila, Makati Avenue, Makati; +63 2 750 8888; P480 11. Philippine Myth Sofitel's tribute to the Philippines is made of coconut, pandan and lychee and can be spiked with rum or vodka. The bar also does a nice non-alcoholic version.

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Le Bar and La Veranda, Sofitel Philippine Plaza, CCP Complex, Roxas Boulevard, Pasay City; +63 2 551 5555; P348 12. Isaac of the Bay/The Noli The Curator, a third wave multi-roaster cafe and cocktail bar, views both coffee and cocktails as art form, science and craft. The bar pays strict attention to the origins of every ingredient, from coffee beans and liquor to bitters and fruits. Isaac of the Bay mixes coffee -- local beans sourced from Hineleban, Bukidnon, roasted by co-owner Sly Samonte -- with Don Papa Rum, butterscotch liquor, local honey, lemon, sarsaparilla bitters, egg white and sprayed vanilla. With each sip, the flavor profile changes. First it's lemon froth and butterscotch. As you go deeper into the drink, the depth of the coffee brings out the vanilla and citrus. The Noli, a tribute to national hero Jose Rizal's classic novel "Noli Me Tangere," substitutes rum with bourbon. In this one, the chocolate notes of the coffee are enhanced. Those with a sweeter palate should opt for the Isaac of the Bay, while The Noli will suit those who prefer chocolate and earthy flavors. The Curator, Unit 2 Upper Ground Floor, Legaspi Park View Condominium, C. Palanca, Makati; +63 917 585 9005; P550/ P500 MORE: The Philippines' best beaches and islands 13. Papaya Margie "This is our localized version of a proper margarita," says Niner Ichi Nana's mixologist and co-owner Erwan Heussaff, who trained with Din Hassan of Bitters and Love in Singapore. "As kids in the Philippines, we eat our papaya with calamansi and sugar, so we translated this into a cocktail, with a margarita-style drink." Sticking with the childhood theme, the drink features an eggshell (from the egg white of the drink) as a Papaya Margie garnish, filled with local cookies that are found in most sari-sari stores. Niner Ichi Nana, G/F, The Globe Tower, 32nd Street corner 7th Avenue, Bonifacio Global City, Taguig; +63 917 876 9999; P300 14. Fierce Pinay With its large selection of imported craft beers, Jim Araneta's Global Beer Exchange is already popular among the lager-guzzling crowd.

http://www.cnn.com/2014/07/08/travel/philippines-cocktails-manila/

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7/15/2014

18 drinks inspired by the Philippines - CNN.com Now, cocktail fans have something to look forward to, with the brand's Bottle Shop offering a new menu concocted by mixologist Larry Guevarra. The Fierce Pinay is a refreshing blend of vodka, triple sec, caramelized ampalaya (bitter melon) and fresh calamansi juice, which, as the name implies, is a tribute to the modern day Filipina -"fierce but sweet at the same time." The Bottle Shop and Global Beer Exchange, Tritan Ventures Building, Paseo De Magallanes Center, Magallanes, Makati; +632 895 6175; P300 15. Weng Weng Weng-weng is Filipino slang for someone who is completely intoxicated. When you find out how many ingredients are tossed into the cocktail of the same name, it makes sense. The drink, which normally has about six kinds of alcohol -- rum, gin, vodka, tequila, brandy, scotch -- is mixed with orange and pineapple juice and grenadine. This one's popular with the brave, younger set and available in most bars in the Philippines. The version served at URBN Bar and Kitchen is reliably good -- and strong. URBN Bar and Kitchen, 3/F, Fort Pointe II Building, 28th Street, Bonifacio Global City, Taguig; +63 917 564 9333; P258 16. Ube Martini For Salon de Ning's Ube Martini, ube (purple yam) is blended into a light, slightly milky liquid then mixed with cranberry and vodka. Salon de Ning and The Bar, Peninsula Manila, corner of Ayala and Makati Avenues, Makati; +632 887 2888

The Ube Martini includes purple yam, cranberry and vodka.

MORE: Balut: The Filipino delicacy that makes the world squirm 17. Bonifacio Sour This cocktail was created for 'Cue by barman Enzo Lim of New York City's Jeepney and Maharlika, as a tribute to the founding member and martyr of the Katipunan, the Philippine revolutionary society founded in the 1890s when the country was still under Spanish rule. The bar is located in an area of The Fort named after the Filipino hero (Bonifacio High Street and Bonifacio Global City). Lim is a Philippines history nerd born on the same day that the father of Philippine Revolution was executed in 1897 (May 30). It's a traditional cocktail with Buffalo Trace Bourbon, lemon, calamansi, egg white and a red wine float for touches of bitterness and color. 'Cue, Lower G/F, Bonifacio High Street Central, 7th Ave corner of 30th Street, Bonifacio Global City, Taguig; +63 2 621 4052 and +63 917 899 2283; P295 18. Puto Bumbong Ale

http://www.cnn.com/2014/07/08/travel/philippines-cocktails-manila/

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18 drinks inspired by the Philippines - CNN.com Though not a cocktail, we couldn't leave out Puto Bumbong Ale. For this one, the purple glutinous rice cake popularly served as a Christmas dessert has been transformed into a beer. Created by Allan Agala, who has a small DIY home brewery where he creates 5.7% alcohol ales in 750ml bottles, this seasonal beer will be released again in September 2014. Other recent creations of Agala include 7107 City Ale (a refreshing session ale named after the country's number of islands) and HaloHalo Ale, an indigenous Pinoy-style summer ale, a tribute to the famous Filipino dessert that mixes 12 ingredients. Past creations include the Bicol Express Wild Chilli Ale, inspired by a spicy pork dish cooked in coconut milk and bird's eye chili, which will also reappear in September in time for the Peñafrancia Festival in Naga City, Bicol. Available at The Bottle Shop, Tritan Ventures Building, Paseo De Magallanes Center, Magallanes, Makati; +63 895 6175; P480 ($36) per 750ml bottle MORE: 50 foods that define the Philippines

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Fairmont Singapore gets an update

The renovation of some of the guest rooms at the Fairmont Singapore created more Premier King Bed rooms. (Fairmont Hotels & Resorts)

By TERRY GARDNER A redo of the Fairmont Singapore adds Premier Rooms as well as a new lobby. Even a hotel designed by I.M. Pei needs an occasional update – especially with the tourism boom in Singapore. Fairmont Singapore recently completed a multimillion-dollar makeover that added a new lobby and a new ultimate standard room category called Fairmont Premier. The lobby boasts art installations and an adjacent hip bar called Anti:Dote.


The lobby of the Fairmont Singapore features a chandelier composed of about 800 hand-blown Bohemian crystal glass balls. (Fairmont Hotels & Resorts)

In North Tower, 365 guest rooms were refreshed, and most became Fairmont Premier rooms. When I checked room rates online, Premier rooms cost $20 to $40 more. The redesign blends modern and Peranakan traditions. Pernakan is a blend of colonial Chinese and Malaysian customs and crafts. “In line with our vision to create stay experiences that embrace the unique cultures, traditions and heritage of the extraordinary locale in Singapore, we have incorporated modern interpretations of design elements that are distinctly local,” hotel manager Carlos Monterde said in an email. He said the lobby’s signature chandelier took one month to install. Each of its 800 Bohemian crystal glass balls was individually hand blown in the Czech Republic. “Playing With Wind” was designed by Petra Dickova of Lasvit, a leading Czech design and manufacturing firm. Dickova also designed the handcrafted glass art lighting fixture for the Boodles boutique at the Savoy in London. Singapore is adding hotel rooms to its stock and expects to have 60,000 hotel rooms by 2014. The Fairmont’s 769 guest rooms are part of the 60,000 rooms Singapore is expected to have by 2015, making it one of the fastest-growing hotel markets. Info: Fairmont Singapore, (888) 340-5959 Follow us on Twitter at @latimestravel Copyright © 2014, Los Angeles Times Direct Link: http://www.latimes.com/travel/deals/la-trb-singapore-fairmont-update-20140717story.html


Frolicking on Devil’s Isle BY KRISTIN TABLANG JULY 20, 2014 Floating in the middle of the Atlantic is a picturesque brush of land enveloped by crystal blue, peppered with prismatic structures meant to emulate its surrounding coral…

Nicknamed the “Devil’s Isle” by the Spaniards who first stumbled upon its treacherous reefs, the petite, hook-shaped nation is nowadays simply known as Bermuda. Famous for being the site of the mystifying “Devil’s Triangle” (where many ships and planes have mysteriously perished in the past), and unique fashion of using abbreviated trousers as formal business wear, the vibrant country is situated about 700 miles off the coast of North Carolina—not in the Caribbean, as many mistakenly believe.


The hot spot—located just two to three hours away via nonstop flight from a number of major cities along the U.S. east coast including New York, Boston, and Miami—is rarely affected by tropical storms and is blessed with pleasant warm weather year-round, making the balmy locale without a doubt the Atlantic’s most brilliant jewel. Haute Living recently ventured to the small British territory to soak in the sights and sounds of a country whose 22 square miles of lush land are split into nine equal-sized “parishes,” and flavored by roughly 65,000 “onions” (as its laid-back and cheery locals like to call themselves). Brimming with secret treasures—including a slew of under-explored nooks even its own locals aren’t privy to—it’s the perfect hideaway for jaded urbanites looking to escape the drab grays, smoky air, and exhausting bustle of the city scene. Read on for the top spots in which to stay, play, and bask in the sun on Bermuda’s main isle…


Where to Stay The Fairmont Hamilton Princess After recently debuting phase one of its incredible $90 million facelift, the “Pink Palace”—located in the city of Hamilton, the island’s capital—has certainly earned the right to call itself the premier luxury destination on the island.

The Fairmont Hamilton Princess


Book one of the resplendent guest rooms located in the historic hotel’s newly revamped Poinciana Wing, which showcases exquisite one-bedroom suites appointed with all new furnishings and opulent detailing, including a king-size bed, a pull-out sofa, an office desk, and a five-piece marble bath complete with a soak tub and separate rainfall shower.

The one-bedroom suite in the Fairmont Hamilton Princess’ Poinciana Wing features a luxuriant king-size bed and a marble bath (shown below).


Splashed with a cool palette of azure hues inspired by the sea and sky, the sophisticated quarters— poised steps from the hotel’s glittering infinity pool—boast balconies that overlook panoramic views of Hamilton Harbor or the Hamilton Princess’ manicured garden.

View of Hamilton Harbor and the hotel’s infinity pool from the balcony of one of the Poinciana Wing’s luxuriant one-bedroom suites.

If you’re craving the ultimate VIP treatment, go for gold… Fairmont Gold, that is. The luxe add-on grants you a slew of extra posh conveniences, including access to the hotel’s exclusive Fairmont Gold Lounge, where you can relish a complimentary continental breakfast and afternoon canapés (not to mention free high-speed internet) during your stay.

The Fairmont Gold Lounge at the Fairmont Hamilton Princess Photo Credit: www.caribbeantravel.com


What to Do With an infinite number of activities to offer, Bermuda caters to thrill-seekers, nature-lovers, art aficionados, beach bummers, and everyone in between. Below we’ve rounded up a handful of our favorite ways to past the time on the action-packed island, from snorkeling and spelunking, to shopping and high-speed seafaring.

Masterworks Museum of Bermuda Art

For art buffs, the Masterworks Museum of Bermuda Art is a must-see. Smack dab in the lush Botanical Gardens, the charming institution houses over 1,500 pieces of priceless paintings by a parade of prominent artists, including Georgia O’Keeffe, Albert Gleizes, Charles Demuth, and Winslow Homer. One of our favorite exhibitions features the legendary Mark Twain, who frequented the “happy little paradise” many times in his life and famously remarked, “You can go to heaven if you want—I’d rather stay here in Bermuda.” [Quick tip: If you'd love an inside look at some of the museum's most prized paintings, just ask its founder and creative director Tom Butterfield for a private tour of the institution's "secret stash"; he'd be happy to grant you a rare glimpse of magnificent works such as Marsden Hartley's "Movement," and Albert Gleizes' "Portrait of Juliette," pictured below.]


Left: Marsden Hartley’s “Movement” (1916) — Right: Albert Gleizes’ “Portrait of Juliette” (1917)

If you’d rather spend an afternoon lounging by the sea, however, there’s a stunning number of immaculate public beaches you can idle on—tranquil spans dotted by shockingly fewer people than you’d imagine, given the beauty of their pink swaths of sand and turquoise waters. For those looking to kick back and relax while sipping a few drinks amidst a friendly mix of locals and tourists, head to Horseshoe Bay, by far the island’s most photographed shore.

Horseshoe Bay


Just 20 minutes from the Hamilton Princess via a scenic ferry ride (and five minutes away via shuttle from its sister hotel, the Fairmont Southampton), the lounge chair-touting beaut is sweetened by a beachside cafe and water equipment rental shop, which offers a cool variety of floats, water skis, and snorkeling gear. [Quick tip: if you grow weary of the throngs at the popular Bay, venture down one of the little trails that cut through the nearby park; they'll lead you to quainter coves that afford far more peace and quiet.]

Adventurers looking to get an assorted taste of all that Bermuda offers—from its rich history and culture, to its spectacular nature and waterscapes—should take advantage of the Hidden Gems of Bermuda, Ltd. experience, an all-inclusive eco-tour that allows you to explore a handful of aweinspiring locales most Bermudians don’t even know exist.


St. David’s Island

Led by Ashley Harris—an extremely passionate “onion” and certified Bermuda expert—the jampacked excursion starts off in the wondrous depths of Tom Moore’s Jungle, the island’s one and only tropical forest, nestled in Sandys Parish. There you’ll have the exciting opportunity to cliff-jump into Blue Hole, a glistening sinkhole inhabited by countless fish and shrouded by greenery.

Blue Hole – located in Blue Hole Park in Tom Moore’s Jungle


The quick dip is followed by spelunking in Subway Cave—a subterranean cavern embellished with chandeliers of stalactites and stalagmites made from seawater-dissolved limestone. Afterward, swim inside Walsingham Cave—an inky chamber whose carved stone steps lead down into a deep crystalline pool.

Walsingham Cave – Tom Moore’s Jungle

During the easy-going hike from one site to another, learn all about the jungle’s fascinating history while interacting with its wide variety of flora, such as Bermuda’s endemic palmetto (whose rich sap is used in the making of “Bibby,” a very potent tipple); flamboyant Royal Poinciana tree (whose vivid red flowers lend to its fiery appearance when in full bloom); and oleander, a lovely yet deceptive flower whose sap is deadly when ingested.


Bermudian Flora – Clockwise, from left to right: the Bermuda Palmetto, the Royal Poinciana tree, and Oleander blossoms

You’ll then get the opportunity to marvel at the island from a bird’s eye view while standing atop one of its highest peaks, St. David’s Battery—a historic fort landmark adorned with canons neighboring St. David’s Lighthouse, whose 86 steps you may or may not choose to climb (though given the splendid view that awaits at its acme, we highly recommend that you do).

View from atop St. David’s Lighthouse


Our absolute favorite portion of the tour comes after lunch: snorkeling with enchanting tropical fish around gorgeous coral reefs at a secluded, serene sweep nestled within Cooper’s Island Nature Reserve (a former NASA radar site that houses a number of beautiful beaches within its 12 gated—yet 100% public—acres).

Cooper’s Island Nature Reserve

If you’re seeking genuine solitude, there’s no better place to go to than the wonderfully preserved national park, snug within St. George’s Parish. Though it may be a bit farther than some of Bermuda’s more popular beaches, the unparalleled tranquility it offers makes it well worth the trek. [Quick tip: Don't settle on the first beach you encounter, right off the Reserve's entrance; instead, once you enter, make your way to its second or third swath of pristine shore... we guarantee you'll find it equally beguiling, yet far less crowded.]


Cooper’s Island Nature Reserve

For those looking to do a bit of shopping during their stay, Front Street—which runs along Hamilton Harbor—is lined with a potpourri of high-end shops, offering everything from designer clothing and jewelry, to luxe liquor. If you’re interested in browsing trinkets and arts and crafts handmade by locals, take a stroll down The Walkway, a narrow street known for its rainbow assortment of splendid boutiques.

Front Street Photo Credit: Gwen Hernandez


Last but not least, we dare you to embark on a thrilling “Round the Island” adventure on the WildCat, the only boat that’ll tour you around the isle’s entire perimeter. Offering an adrenalin-pumping sightseeing experience, the high-speed vessel—which slices through the ocean at around 60 miles per hour—is not for the faint of heart.

WildCat Boat moored at the Dockyard

Departing from the Dockyard, the open-top craft stops by a number of noteworthy points along the island’s coastline, including Castle Harbour, Tuckers Point (also known as Billionaires’ Row), and St. George’s Kings Square. You’ll even get a glimpse of a bona fide shipwreck, now home to scads of sea creatures…


Bermudian Shipwreck

[Quick tip: Bring a pair of sunglasses with you aboard the speed demon; without shades, your peepers are sure to take a harsh beating from the wind, keeping you from fully enjoying the (quite literally) breathtaking trip. Also, for the wildest ride possible, opt for a front row seat.]

The Dockyard

Direct Link: http://hauteliving.com/2014/07/frolicking-devils-isle-bermuda/504977/


Signature Hotel Desserts July 9, 2014 Ispahan: Le Royal Monceau, Raffles P aris The grande dame of Parisian hotels that reopened in 2010 after a thorough makeover, Le Royal Monceau, Raffles Paris may be memorable for many things: its original Art Deco bones, Philippe Starck’s flamboyant leather-andsteel touches, the luxe minimalism of the Spa My Blend by Clarins. But no Instagram pictures from your stay will impress more than those of the Ispahan—the hotel’s signature macarons by master pâtissier Pierre Hermé. Made with a rose-petal cream, fresh raspberries and lychees and rose wafers baked to perfection, the pink confection is the embodiment of la vie en rose.Rooms start at $1,020; 37 Av. Hoche; 33-1/42-9988-00;leroyalmonceau.com.

http://www.departures.com/slideshows/signature-hotel-desserts/7


travlin’ deals

Summer travlin’ deals Planning to travel this summer? Take a look at these deals and make the most of your trip! Updated July 15, 2014

Canada Montreal Fairmont The Queen Elizabeth, Montréal 

NEW! Fantastic Finds – A Taste of Summer Culture: 20% off best available rate, from $169 CAD/night. Valid through September 30, 2014.

Winnipeg The Fairmont Winnipeg 

NEW! Fantastic Finds – Canadian Urban Escape: 20% off best available rate, from $144 CAD/night. Valid through September 30, 2014.

USA California Fairmont Miramar Hotel and Bungalows (Santa Monica) 

NEW! Fantastic Finds – California Beach Retreat: 20% off best available rate, from $399/night. Valid through September 30, 2014.

Illinois Fairmont Chicago, Millennium Park  

NEW! Fantastic Finds – Metropolitan Escape: 20% off best available rate, from $149/night. Valid through September 30, 2014. Wild at Fairmont – Behind the Scenes at the Shedd Aquarium: package includes overnight accommodation, two VIP tickets to Shedd Aquarium with behind-the-scenes tour, complimentary overnight parking and 5 p.m. late checkout. Valid year-round. Rates from $297/person/night. Great Avenues Shopping Package: includes overnight accommodations for two, $100 gift card to Saks Fifth Avenue, complimentary overnight parking and 5 p.m. late checkout. Valid year-round. Rates from $214/night.


Shopping at Macy’s: package includes overnight accommodations for two, $100 Macy’s gift card, complimentary overnight parking and 5 p.m. late checkout. Valid year-round. Rates from $239/person/night.

Swissôtel Chicago 

NEW! Fantastic Finds – Urban Oasis: 20% off best available rate, from $199/night. Valid through September 30, 2014.

Mexico The Fairmont Acapulco Princess 

NEW! Fantastic Finds – Tropical Nightlife by the Sea: 20% off best available rate. Valid through September 30, 2014.

The Fairmont Pierre Marques 

NEW! Fantastic Finds – Tropical Nightlife by the Sea: 20% off best available rate. Valid through September 30, 2014.

Direct Link: http://www.travlingirl.com/travlin-deals/


8/11/2014

Miss Spot? Check into a hotel with a loaner pet | Stuck at the Airport

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A travel blog by Harriet Baskas

Miss Spot? Check into a hotel with a loaner pet Posted on July 6th, 2014 by Harriet Baskas Love your pet but can’t take it along with you when you travel? Then consider staying at a hotel that will loan you a dog, a cat or a fish. Here’s a story I put together for CNBC Road Warrior:

Fluffy pillows might make hotel guests feel welcome, but sometimes face time with a floppy-eared mutt is what a road warrior might be craving. That’s why the Red Mountain Resort in St. George, Utah, offers the Pound Puppy Hike, a complimentary amenity that matches guests with a puppy or dog from a local shelter for hikes on scenic trails in the area. “We know that busy executives are visiting the property to recharge and disconnect yet stay active and not sit around,” said resort general manager Tracey Welsh. The Humane Society of the United States estimated in 2012 that there were pets in 62 percent of American households, so in Aspen, Colorado, guests missing their own pets are pointed to the Aspen Animal Shelter, http://stuckattheairport.com/2014/07/06/miss-spot-check-into-a-hotel-with-a-loaner-pet/

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Miss Spot? Check into a hotel with a loaner pet | Stuck at the Airport

which welcomes short-term volunteers and charges no fee to loan dogs for in-town walks or day-long hikes. “The outings provide exercise and socialization for the dogs and often lead to successful adoptions,” said Aspen Animal Shelter director Seth Sachson. Some pet-friendly Aspen hotels, such as The Little Nell and the Mountain House Lodge, waive pet fees that can reach $125 per stay for guests that invite lucky shelter dogs to spend the night. And both The Little Nell and the Hotel Jerome provide shuttle service to and from the shelter, said Sachson. Friendly “canine ambassadors” greet guests at eight North American Fairmont hotels and many of those dogs can be booked for walks or runs around town. At the Fairmont Hotel Vancouver, it is Mavis and Beau, while at the Fairmont Copley Plaza in Boston, the concierge has a special appointment book for walks or runs with the very popular Catie and Carly. In addition to being a bonus for younger guests (and their parents), “the program results in higher guest satisfaction and more personalized guest experiences, while positioning the hotels as unique and distinctive in their respective destinations,” said Hadley Schroll, a spokeswoman for FRHI Hotels & Resorts, which owns the Fairmont brand. While offering loaner dogs, like loaner sports equipment, may give a hotel a leg up on its competition, “even programs with the best intentions are still objectifying animals” and putting some at risk, said Lisa Marcotte, business development manager for pet insurance provider Trupanion. “Those who have no commitment to an animal are less inclined to care for them properly or keep them from injuring people and damaging property,” she said. There’s no need to worry about personal injury with Maya, Louie or George, the kitties that will sleep in a guest room for no charge at the Vintage Inn in Yountville, Calif., or with the free loaner goldfish offered through the “Guppy Love” program at Kimpton Hotels.

The program started in 1997 when the Hotel Monaco Seattle (part of the Kimpton collection) added a goldfish companion to the in-room dining menu. “It was an option at the bottom of the menu where guests could order it for $5 and we would often surprise VIP guests with a goldfish upon arrival as a fun amenity,” said hotel http://stuckattheairport.com/2014/07/06/miss-spot-check-into-a-hotel-with-a-loaner-pet/

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Miss Spot? Check into a hotel with a loaner pet | Stuck at the Airport

spokeswoman Melanie Blair. Instead of cashing in on what became a very popular demand, the hotel decided to make the loaner fish amenity complimentary for all guests and, eventually, so did all 61 Kimpton hotels. And while no fish rental fees are collected, the goldfish seem to be earning their keep. “While we initially chose the Monaco for its location, and for the wine hour, we now choose it because of the goldfish,” said Liz Phillips, a middle school teacher from Portland, Ore. whose family stays at the Hotel Monaco Seattle each Thanksgiving. “The first year, we walked into the hotel room to find two fish bowls housing two huge goldfish with a note saying that the fish were named “Bella” and “Gabbie,” the names of our own children. Our kids were thrilled and after that that experience there was no way we could ever stay anywhere else. Like

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Related posts: Pet fish to go at Toronto hotel Beer for dogs: newest hotel amenity More rooms with a zoo Tidbits for travelers: Merlion Hotel and other offers 1 Comment » Categories: Pets

One Response to “Miss Spot? Check into a hotel with a loaner pet” 1. Shereen Travels Cheap | Jul 7, 2014 at 11:23 am I love this idea. It’s always hard to sleep without my dog, at least on that first night away from home. I’d also take advantage of it when traveling alone. It’s always nice to have a cuddle buddy

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Willow Stream Spa Named Top Hotel Spa in Hawaii by Travel + Leisure Magazine

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Willow Stream Spa Named Top Hotel Spa in Hawaii by Travel + Leisure Magazine July 10, 2014 -

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The Fairmont Kea Lani’s new Willow Stream Spa was recently voted as the Top Spa in Hawai’i by readers of Travel + Leisure Magazine. The all-suite resort was also recognized amongst the state’s Top 10 hotels and resorts. The two coveted awards follow $70 million in renovations to the hotel over the past three years, including the addition of the 9,000 squarefoot Willow Stream Spa which opened earlier this year. Each year, Travel + Leisure Magazine polls its 4.8 million readers to vote on their favorite hotels, resorts and spas across the world resulting in the magazine’s coveted World’s Best List. The Fairmont Kea Lani’s Willow Stream Spa earned its first place title with a score of 95.33 out of 100 based on a combination of ambience, treatments, service, facilities and value. The Fairmont Kea Lani, Maui received top scores based on rooms, location, service, restaurants, and value. The new Willow Stream Spa encompasses 9,000 square feet which includes eight manicure and pedicure stations, one make-up station, three outdoor spa cabanas and 13 interior treatment suites. The Nalu (Wave) Suite features Maui’s only state-of-the art wave massage table that simulates the feeling of floating and the Wailele (Waterfall) Suite offers a multiple-nozzle Vichy Shower for signature body services and scrubs. Additional features include multiple sensory experience showers inspired by varieties of Maui rain, steam and sauna, a soothing pālolo (mud) bar and an invigorating hot stone foot bed. The new spa features locally-inspired experiences that combine Maui-sourced products, oils and herbs with ancient Hawaiian tradition, as well as the latest in spa technology. Discerning travelers can now experience Willow Stream Spa and The Fairmont Kea Lani firsthand with the new Suite Aloha Savings package. This special offer includes up to 40% off rates for accommodations in a onebedroom suite or a spacious 2- or 3-bedroom villa and is available for travel between August 25 - September 2 and/or September 27 - December 19, 2014. Rates start at $329 USD per night in a Fairmont Suite category. For more information, visit Fairmont.com/KeaLani. Located on the pristine white sands of Wailea, The Fairmont Kea Lani, Maui is Hawaii’s only luxury oceanfront resort featuring spacious suites and villas. This distinctive hotel encompasses 22 acres of tropical landscape and offers authentic Hawaiian cultural experiences and warm and personal service which portray the essence of aloha. A luxurious haven in one of the most scenic places on earth, the resort rests gracefully on Polo Beach, situated on the sunny southwest shores of Maui. Launched in 2001, Willow Stream is the award-winning signature spa brand of Fairmont Hotels & Resorts. Located in some of the most beautiful places in the world, each of the Willow Stream Spas draw on the nature, essence and energy of its surroundings – from the desert, the mountains, the sea or the pulse of a cityscape – and all offer Fairmont’s unique brand of luxury and outstanding service. Coupled with authentic spa experiences and a place to escape for both solitude and socializing, Willow Stream Spas simply make you feel fantastic. From the sun washed stone mountains in Scottsdale, Arizona to the vibrant city of Shanghai, Willow Stream Spas inspire living with abundant energy. For more information and all Willow Stream Spa locations, please call 1-800-441-1414.

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7/11/2014 Visit website: fairmont.com/kealani

Willow Stream Spa Named Top Hotel Spa in Hawaii by Travel + Leisure Magazine Stonew ater Cove Resort and Club A hidden gem, nestled on the shores of Table Rock Lake, surrounded by Mark Tw ain National Forest, this luxury resort offers tremendous natural beauty and outdoor fun.

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Willow Stream Spa Named Top Hotel Spa in Hawaii by Travel + Leisure Magazine

News | Special Offers | Destinations | Luxury Hotels | Villas | Trips/Cruises | Arts/Culture | Food/Wine | Spa/Sport | Shopping/Style Home | Contact Us | Contributors | Editor's Picks | Privacy Policy Š 2014 Luxury Travel Media. All rights reserved. [ SMC/CMS ]

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http://www.hotelchatter.com/story/2014/6/20/235254/808/hotels/Instead_of_Toasters_and_Coffee_ Makers%2C_Consider_Honeymoon_Hotel_Registries



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HOLE: SIENATURE ADRAMATIC IMPRTSSION FIRST The baronial Fairmont Le Manoir Richelieu resort,perchedhighon a cliffoverlooking the St.Lawrence,boasts27rugged,roller coasterfairways.Your adventurebegins with a 1.5kilometrecart ride windingup the PanoramicTtail to the new clubhouse. Your first impressionwill undoubtedly

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trIUBHOUSE CHEF

INGREBIENTS > B0 grams of your favorite smoked salmon > 5 grams finelY diced shallots > 5 grams capers > 2 lemon quaters > 30 grams coarsely grated mixed radishes Caper Vinaiqrette > L9 mi Dijon mustard > 4O mi Gapers > 40 ml fresh iemon juice > L30 riri vegitable oii > salt and PePPer

DIREETIONS

of radPlate the smoked salmon and place a line the Sprinkle fish' of the ish slaw down the center the Mix salmon' the over shallots and capers ov et' vinaigrette ingredients. to gether, drlzzle quarters' lemon with salmon and slaw Garnish Makes one serving.

Whether you scored or not, order this cocktail after a round so you can brag about Your "birdiel'

IN$REOIENIS > 3/4 ozlemon vodka > 3/4 az mandarin vodkd >!.5 ozorangeluice >I.5 ozPineaPPlejuice > Z oz iemon juice

OIRECTIONS Pour aII ingredients into tall glass with ice cubes.Garnish with lime siices and frozen cranberries.

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Fairmont strings property experiences together for safari, beach package By Joe McCarthy July 21, 2014

Fairmont Safari Fairmont Hotels and Resorts is touring its African properties with a new package that brings guests on game drives, into luxury tents and snorkeling with tortoises. The new “Safari and Sand from Kenya to the Seychelles” expedition bundles some of the attractions available at each of the three participating hotels to provide guests with a diverse experience. As curated tours become more sought after, hotels will have to arrange similar cross-property programs. “The Bush & Beach trend came about because many of the guests traveling to our Kenya property decided to extend their African Safari holiday to the Seychelles for relaxation in paradise,” said Jennifer Greene, director of Fairmont Hotels and Resorts in the Americas, New York. “Raffles Praslin Seychelles is the perfect complement after visiting the Maasai Mara. “The East African wildlife safari is quite distinctive as it’s the only region you can witness the great wildebeest migration,” he said. “It also boasts a diverse array of wildlife including the Big 5 – lion, leopard, rhino, elephant and Cape buffalo. “Unlike other African regions restricted to the roads, guests are able to get a close view of the animals in open four wheel drive vehicles.” Elephants and tortoises Travelers who reserve a space in the expedition begin at the Fairmont Mara Safari Club in Nairobi, Kenya, where they will stay in luxury tents.


Each tent is furnished with four poster, pillow-top beds, a private, three-piece bathroom and a veranda that peers over an adjacent river inhabited by hippos and crocodiles.

Accomodations at Fairmont Mara Safari Club At the first juncture, guests will head out into the bush early to search for the African lion, African elephant, Cape buffalo, African leopard and white/black rhinoceros. Elephant and rhinoceros populations are currently being eviscerated by poachers, making increased awareness of their plight imperative.

Fairmont Mara Safari Club Guests will also visit a local Masai village to witness traditional tribal songs and the “Adumu� dance. Next, safari-goers will shift course at the Fairmont Norfolk Hotel, where they will enjoy a more decadent experience in a more urban area.


Fairmont Norfolk Hotel Finally, guests will fly across the Indian Ocean to visit a sister property of Fairmont, Raffles Praslin, Seychelles. Here, guests will take another step away from the safari with a more traditional luxury hotel experience. Also, guests will get the chance to snorkel in the waters, take a trip to nearby islands to sea tortoises and visit the UNESCO World Heritage Site of the Vallée de Mai, home to the endemic Coco de Mer. “Affluent travelers who have seen it and done it all are seeking more experiential travel,” said Tiffany Dowd, founder and president of Luxe Social Media, Boston. “Luxury safaris are in high demand as people want high-end yet inspirational experiences,” she said. Social media boom Safaris have been consistently popular throughout the years. However, it is likely that the growth of social media has made “exotic” trips all the more coveted, since travelers can now boast about their journeys to a wider audience. Other hotel brands have unveiled safari excursions recently. For instance, Four Seasons Safari Lodge Serengeti, Tanzania, is encouraging fans to explore the Serengeti through a new interactive online safari experience. The “Into the Heart of Africa” online immersive tour permits guests to learn about Serengeti National Park via videos and photos. Prior to arriving at the resort it is now possible to have both a personal virtual tour of the safari, the lodge and the wildlife and gain valuable knowledge about the region (see story). Also, The Leading Hotels of the World catered to adventurous, affluent travelers through a partnership with The Shackleton & Selous Society to offer vacations and safaris in exotic destinations. The hotel group’s Leaders Club members received insider access to nature preserves and protected regions that are not offered to the public. To celebrate the partnership, the hotel group hosted the first Leaders Club Invitational Southern African Safari (see story). “For luxury safaris to be successful, authenticity must be conserved,” Ms. Dowd said.


“Guests want life-enriching experiences with knowledgeable guides and rustic-luxury accommodations that will connect them not only physically but emotionally to a place,� she said. Final Take Joe Mccarthy, editorial assistant on Luxury Daily, New York http://www.youtube.com/watch?v=YNBmiTR9yWw Direct Link: http://www.luxurydaily.com/fairmont-strings-property-experiences-together-for-safaribeach-package/


8/1/2014

ActiveTravels | get up & go! - Fairmont San Francisco, A Classic Property with Modern Comforts

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WEDNESDAY, JULY 30, 2014

Fairmont San Francisco, A Classic Property with Modern Comforts It was 1907 when the first Fairmont hotel, Fairmont San Francisco, made its debut atop Nob Hill. Today, the Fairmont boasts more than 60 resorts and I’ve had the good fortune to stay in many of these world-class lodgings, including the Fairmont Masai Mara in Kenya, the Fairmont Jasper in the Canadian Rockies, and recently, the Fairmont Orchid on the Big Island of Hawaii. All are excellent, but some of their more historic properties like the Chateau Frontenac in Quebec City and the Fairmont Empress in Victoria, BC, tend to have smaller rooms. So I was surprised and delighted to step into our spacious room at the Fairmont San Francisco, which offered more than enough breathing space for our family of four. After a recent $21 million renovation, the place never looked better! The grand lobby and adjacent Laurel Court Restaurant is a wonderful welcome mat to the city of San Francisco. I also enjoyed roaming the long hallway off the lobby that has photographs of all the presidents who stayed here and documents the drafting of the UN Charter in the hotel’s Garden Room in 1945. Nearby in the Venetian Room, Tony Bennett first sang, “I Left my Heart in San Francisco.” Pets are welcome and there’s a small rooftop garden off the meeting rooms where you can roam outside. We loved jumping into taxis and riding down the steep hill, with views of the bay every which way. I’d definitely recommend the hotel to our clientele. Posted by Steve Jermanok on 07/30/14 at 06:00 AM Lodging • (0) Comments • Permalink •

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