FSSC Menopause Report

Produced in partnership with Standard Chartered Bank.

FSSC's report ‘Menopause in the Workplace: Progress and Priorities’ outlines the hard work and action undertaken by FSSC members and the wider industry on addressing the many barriers facing menopausal women in the workplace.

It states that progress is being made by firms through the delivery of education and training initiatives and that the menopause is increasingly a Board priority, which will ultimately help the industry retain and progress talent and build more inclusive working environments.

Read more about this and other information from PIMFA here

FCA: Aggregate Complaints Data

The FCA has published data on financial services firms' complaints reported to the FCA during 2022 H2 (1 July to 31 December 2022). Key findings include:

• financial services firms received 1.79m complaints, a decrease of 6% from 2022 H1 (1.91m);

• the product groups that experienced a decrease in their complaint numbers were banking and credit cards (5%), insurance and pure protection (10%), and investments (10%);

• the home finance product group saw the biggest increase (14%) in complaints received by firms, from 88,514 in 2022 H1 to 101, 331 in 2022 H2;

• decumulation and pensions saw a 4% increase in complaints from 70,200 in 2022 H1 to 73,069 in 2022 H2; and

• the total amount of redress fell 25%, from £304m in 2022 H1 to £228m in 2022 H2 which the FCA explains is largely attributed to decreases in insurance and pure protection redress.