NEIL WILSON Can we speak frankly?
ANDREW FIRTH Websites are evolving
Column - Page 4
Column - Page 5
An EXAMINER publication
KIRKLEES BUSINESS NEWS The business NEWSpaper for Kirklees
Firm joins drive to recruit graduates A TRANSPORT company in Brighouse is backing a new initiative to boost the skills of workers in the retail logistics sector – after the success of a forerunner scheme. Clipper, which has premises at Armytage Road, has joined forces with Huddersfield University and a number of other companies to back the newly-formed NOVUS Trust – an innovative scheme for supply chain undergraduates. Through its involvement with NOVUS, a charitable trust led by the industry, Clipper will provide financial support, mentoring and jobs to supply chain students. The logistics and supply chain industry is fast-paced, dynamic and exciting, requiring ever more professional managers – but is faced with a real shortage of graduates. NOVUS has been established to market the sector and attract high calibre students to logistics and supply chain degree courses. Working in partnership with employers, the university has developed the NOVUS course based on the needs of the sector. It is a highly participative programme and includes added vocational courses. To gain entry to the scheme students have to achieve high A-level grades and successfully participate in an assessment centre. Clipper is providing input to the course, mentoring students and offering them summer jobs, 12-month placements and permanent roles
■ ON ROUTE: Logistics firm Clipper is supporting David Leach (right), of Huddersfield University, and the work of the NOVUS Trust to develop undergraduate talent for the fast-paced supply and logistics industry
upon successful completion of their degree. In return, Clipper can expect high quality candidates with “real world” experience, in what is an extremely specialised sector. The university is a recognised leader in logistics further education. Huddersfield graduate Naomi Phillips was contracted to work with Clipper as a graduate trainee following completion of her BSc course in logistics and supply chain management – a forerunner of the NOVUS scheme – this summer. Naomi said: “You don’t just learn industry skills, you also develop per-
sonal and managerial skills so that you’re equipped and ready for a fast-paced job in supply chain. “Having the reassurance of support from a well-respected industry leader such as Clipper made the course all the more enjoyable and I’m excited about my future career with them.” Ted Johnson, human resources director at Clipper, said: “Supporting the NOVUS Trust is very important to Clipper. Finding the right calibre of new employees in this very specialised sector isn’t easy, and having the opportunity to help develop and shape a career is something that fits in well with our way of working.
“We’re delighted with the progress Naomi has made and we were eager to sign her up to work with Clipper as soon as she graduated. Over the next few years we expect the NOVUS Trust scheme will help us to recruit many high calibre students.” David Leach, lecturer in transport and logistics at the university, said: “Logistics and supply chain is an industry where the demand for graduates has traditionally outstripped the number of young people choosing to study the subject. “The NOVUS scheme brings together logistics industry experts and the academic world to attract and develop talented people focused on the supply chain industry and to get them on the career ladder. We have a shared goal to increase both the quality and quantity of young people choosing to study and work in this field.”
Service sector profits dip despite more trade HOTELS, pubs and restaurants have been forced to tighten their belts as profit margins dry up – despite a surge in trade, according to figures from employers’ group the CBI. Volumes in the consumer services sector, which also includes the travel and leisure industries, rose again over the three months to August – at their fastest rate for six years. But profitability fell unexpectedly as price growth stalled and jobs also fell, the survey showed. The findings may suggest that firms
faced with rising costs are not passing them on to customers amid tough competitive conditions. Meanwhile, figures from business and professional services – including accountancy, law and marketing – painted a rosier picture, with both volumes and profitability up. The data is the latest indicator of the health of the British economy after revised official figures last week showed it grew by 0.7% in the second quarter, better than previously thought.
Services represent three-quarters of output and have been central to leading the UK out of the doldrums, so a continued acceleration in volume growth will be welcome. But signs of a drop-off in profitability among consumer-focused firms may add to fears about the sustainability of the recovery. Stephen Gifford, CBI director of economics, said confidence had risen strongly across the services sector and the outlook was positive in the short term. But consumer services firms are
a bit more worried about the longer term, and have scaled back their investment and expansion plans, he added. “Conditions remain tricky as households grapple with the prolonged squeeze on real incomes and business confidence remains vulnerable to any adverse developments in the global economy,” he said. The findings came from a survey of 97 business and professional services firms and 64 consumer services firms.
INSIDE Service rewarded BOSSES at an Elland company have presented an award to the firm’s first-ever employee in recognition of his contribution to the firm’s success. Peter Hopla, 67, joined energy management business Orchard Energy as an account manager in 2006. He was recruited by Gareth and Rachel Henderson, who had been running the business from their home and were keen to expand. Peter’s dedication to the company was formally recognised at a team building event.
● Full story - Page 8
The most trusted news brand in the business
examiner.co.uk
2 7 , Au g u s t , 2 0 1 3
Chemical formula KIRKLEES manufacturers have been urged to get to grips with regulations governing the use of chemicals. EEF, the manufacturers’ group, has launched a campaign to highlight risks under the REACH regulations covering the registration, evaluation, authorisation and restriction of chemicals – and help manufacturing to manage them.
● Full story - Page 4
KIRKLEES BUSINESS NEWS
national
Enterprising ideas for the workforce A HUDDERSFIELD businessman is among the speakers at a national conference designed to help firms turn their employees into enterprising “intrapreneurs”. Freeserve founder Ajaz Ahmed will address the first-ever national conference of its kind at Leeds Town Hall in November. Other speakers include author and adventurer Rosie Swale Pope; Darren Fell, managing director of accountancy service provider Crunch; and Jo h n M c C o n n a c h i e, h e a d o f intrapreneurship at Monmouthshire Council. The conference, which takes place on November 20, aims to encourage businesses to harness the passion and entrepreneurial spirit within companies, creating “intrapreneurs”. Jamil Ahmed, head of marketing and customer services at the Centre for Enterprise said: “Following the behaviour of some sectors, we have become a nation of businesses which no longer take risks. We take the safe ■ ADVICE TIME: Freeserve founder Ajaz Ahmed says companies should option and as a result our economy is encourage a spirit of enterprise among their employees stagnating. “We want to encourage larger busi- aries and grow the economy. sought-after speakers. nesses to become more entrepreneur“Rosie will share her inspirational “Two of our top speakers, Rosie ial in their attitudes, which will help to Swale-Pope and Ajaz Ahmed, are story of walking alone and unsupporstimulate creativity, challenge bound- e x c e p t i o n a l i n d i v i d u a l s a n d ted around the world. Her moving
story is aimed particularly at those directors with responsibility for people development that can learn from her single-mindedness in meeting challenges head-on.” Said Rosie: “Intrapreneurship is all about proving the mind is free to create its own boundaries. The road to success is in the mind, but that road can be a freeway without traffic jams when we remove the barriers we construct for ourselves. “You often cannot help your circumstances, but you can change the way you react to them. It is not always about going the extra mile – sometimes it is just taking an extra step.” Ajaz Ahmed, who successfully persuaded his employer Dixons to set up the ISP Freeserve – which at its peak was valued at £9bn – is one of the best and well known examples of an intrapreneur. Mr Ahmed, who went on to launch LEGAL365.com and sits on the board of Huddersfield University Business School, said: “I’m looking forward to talking about how people can achieve success without leaving their jobs. I’ll also be sharing tools and techniques on how to become more successful.”
On course to boost export efforts NEW export courses have been launched for Kirklees businesses – as part of a campaign to rebalance the region’s economy through more overseas trade. Ten export courses are being run – covering issues including exporting principals, documentation, payment methods and security, cultural etiquette, insurance and the delivery of products. The courses are run by Bradford-based Chamber International, which is delivering the We Are International exporting campaign for Leeds City Region, which includes Kirklees. The courses, which are being updated to keep pace with changing
international trade regulations, can be held at individual company premises or at Chamber International’s various training bases around the region. Chamber International’s re-launch of the courses follows record numbers of Yorkshire businesses attending British Chambers of commerce exporting examinations. In the first six months of 2013, some 145 people from firms throughout Yorkshire attended Chamber International export courses – up by 23 on the figure for the whole of 2012. Of those trained so far this year, 132 have passed the British Chambers of Commerce courses with merits, one passed and 11 chose not
to sit an examination. The We Are International campaign aims to bring £2.6bn of additional export earnings into the 10 local authority areas making up the Leeds City Region by 2018 and create thousands of new jobs. Mike Strawson, Chamber International head of export training, said: “Growing demand for our courses is further evidence that Leeds City Region in particular and Yorkshire as a whole is gearing up for a significant export drive. “We have never been busier. A great deal of interest has come from businesses in the Huddersfield area and we’re very keen that companies there should take up this opportunity
to attend courses which could benefit their businesses considerably through overseas trade.” He said: “The courses enable businesses to respond more professionally to enquiries and to generate more overseas business so they can increase profitability, turnover, security and employment. “In spite of recent better economic news, the UK and wider EU economy remains weak and businesses in Kirklees, like those in the rest of the UK, need to realise their export potential, especially to faster-growing markets.” To find out more about courses, contact Chamber International on 0845 034 7200.
Can’t do breakfast? How about lunch? A BUSINESS networking group has proved so successful it is introducing additional meetings. 4Networking already holds breakfast meetings in Huddersfield and Halifax – but is now launching lunchtime get-togethers on Thursdays as well in response to demand from those unable to attend in the mornings. The first lunch meeting will be at from noon to 2pm on September 5 at the Tower House Hotel in Halifax. The Huddersfield lunch meeting will
be launched between the same times on October 10 at Canalside, Leeds Road. The meetings provide an opportunity for open networking and three focused one-to-one meetings with other attendees, as well as a presentation by a business member. Contact Helen Tones on helen@theimplementer.co.uk or visit www.4networking.biz/Events/ Details/41002 The next breakfast meeting in Huddersfield will be held next
Tuesday from 8am to 10am at the Table Table restaurant in Aspley. The speakers will be Martin Haigh, of Latitude 7, and Paula Atherill, of WPCA Ltd, who will show how the combination of data skills and presentation skills generated a fantastic financial return for a local charity. Email paula.atherill@wpcauk.com or visit www.4networking.biz/Events/ Details/39664 4N regional manager Tom Lawrence said: “4N is such an
innovative way of networking – it’s 50% business and 50% social. I believe the informal aspect is what generates its success – people can make real, valuable connections while having fun. 4N has been growing in size as business owners realise the importance of business-to-business networking in growing their business.” Members can attend meetings at any of the UK’s 318 groups. 4N was founded in 2006 by motivational speaker and author Brad Burton.
Page 2 Acas helpline online A FREE online advice line has been set up for employers and employees who want answers to work-related questions. Acas Helpline online offers 24-hour free advice and guidance on rights at work and employment law. Employers, employees and HR managers can receive an instant response to their work-related questions. The service can help users feel more informed before a conversation with an Acas helpline adviser. Acas said Helpline online answered more than 600 of the most frequently asked questions on topics ranging from maternity and family-friendly rights to absence and bullying and harassment. The helpline has already been used more than 50,000 times since it was launched in July. Nick Dover, director for Acas Yorkshire, said: “Last year, our highly experienced helpline advisers handled around 925,000 calls and our website received 4.5m visits. This new 24/7 service supplements what they can offer over the phone.” Visit www.acas.org.uk/ helplineonline You can speak to an Acas helpline adviser on 08457 474747 from 8am to 8pm Monday to Friday and from 9am to 1pm on Saturday.
Smart selling SMART selling is the topic for a 60-minute seminar to be hosted by the Mid Yorkshire Chamber of Commerce. The Yorkshire branch of the Business Doctors franchise will lead the session, Smart Selling Made Simple as part of the chamber’s 60 Useful Minutes training programme. It takes place from 8.30am to 10am on Tuesday, September 17, at the chamber’s Lockwood premises. Details are available at www.mycci.co.uk/ events
KIRKLEES BUSINESS NEWS
profile
Making a pitch for a good cause SHE’S sold custard powder, coffee, bread and Bakewell tarts to some of the biggest names in food retailing. Now Gaynor Haliday is making a sales pitch with a difference – to boost a little-known charity making a big deal of difference for people with disabilities. Just three months into her role as regional fundraising manager for DEMAND – Design & Manufacture for Disability – Gaynor has seen dozens of examples of how the charity is transforming the lives of its clients. Demand, which has its workshop and northern region headquarters at Brockholes, specialises in designing and making bespoke disability aids and adapting and refurbishing everyday equipment such as wheelchairs for use by people with a range of debilitating conditions, such as arthritis, cerebral palsy, multiple sclerosis, spinal injury and sensory impairment. In the past 12 months, Demand has completed more than 500 equipment projects to help 3,168 individuals become more independent and lead fuller lives. Over the past five years, the charity, which was founded 33 years ago in London, has helped more than 10,000 people UK-wide. But Demand has remained a low profile, “niche” charity, trying to compete for vital funds with major charities and locally well-supported causes. Which is where Gaynor comes in. “Regional fundraising manager is a completely new role,” she says. “Demand has been in Brockholes since 2006, working closely with the health care professionals and our clients. “We cover anywhere within a two-hour drive of Huddersfield, so that takes us to places like Manchester, Cheshire, Sheffield and North Yorkshire. We get referrals from occupational therapists and physiotherapists. And a lot of what we do can transform people’s lives. “My role is to build
relationships with local companies and raise awareness of the charity to raise more funds so we can help as many people as possible.” Gaynor’s new job is a far cry from the career path she pursued after leaving Bradford Girls’ Grammar School, armed with a handful of A-levels. “I wanted to go into the food industry in product development,” she says, “I didn’t want to do anything academic, but vocational.” Having initially opted for a hotel and catering course at Huddersfield, she undertook work experience at a hotel in Kettlewell – and hated it. She quickly switched to a newly-launched course in food science and went on to placements at Asda and chocolate retailer Thorntons. After a traumatic visit to a chicken factory – where she realised she couldn’t stand the “blood and guts” – Gaynor got a job as a sales rep for General Foods in the West Country. She recalls: “I had applied for the job covering Yorkshire and Humberside, but that had been filled and I ended up spending my time getting lost in the lanes of Devon and Cornwall – well before the time of sat-nav! I sold Kenco coffee and Bird’s custard powder to the catering trade and spent my lunch hours on the beach. “I stayed in sales, although that hadn’t been my career plan. I really enjoyed it – meeting people and building relationships and managing my own diary.” Gaynor later returned to Yorkshire and got a job with catering giant Compass, competing to win contracts to supply factory canteens, nursing homes and tourist attractions. She moved to Huddersfield in 1990 – three years before being made redundant. “It took a long time to get a new job,” she says. “When I did, it was back to the food industry.” Gaynor joined a Belgian-based firm specialising in bakery products
and was quickly assigned a job as the UK representative alongside others from France, the Netherlands, Germany and Scandinavia on a pan-European project to expand the firm’s operations and product lines. She later worked with a company in Hull that needed somebody experienced in launching new products and developing new business. “The firm made ingredients for other food manufacturers, such as croutons for soups and salad bags, she says. “My job was to develop a new business making bread-based snacks and generate demand. It really took off with customers such as Costa Coffee and Cafe Nerro. We even sold it to airlines.” The firm became a member of regional food group Deliciouslyorkshire, which enabled it to exhibit at food events in Germany, France, Portugal and the Netherlands. Gaynor finally walked away from the industry after being on the receiving end of an angry phone call from a supermarket buyer because of a mix-up involving a consignment of hot cross buns. The buyer was adamant that the Easter treat HAD to be ready to go on sale – on New Year’s Day. “I decided I didn’t need that kind of hassle,” says Gaynor. “Who
■ CHARITY CALL: Gaynor Haliday, of DEMAND Design and Manufacture for Diasbility
Page 3
Gaynor Haliday
buys hot cross buns on January 1?” Gaynor joined law firm Chadwick Lawrence to help develop a new employment law service for SMEs. “It was a revelation,” she says. “There was more to life than food and supermarkets! I was really impressed by the breadth and depth of companies in Huddersfield and Kirklees – all sorts of small businesses making all sorts of things.” Now Bradford-born Gaynor is Huddersfield through and through. She joined Huddersfield Choral Society in 2000 as a singing member and has been its recruitment officer for the past eight years – during which time she has brought more than 150 people through the ranks. She is also the society’s publicity officer and is beating the drum ahead of rehearsals resuming after the summer break. Keenly interested in tracing her family tree, Gaynor was also thrilled to discover that two of her ancestors – Sarah Jessop and Joseph Lodge – were married at Huddersfield Parish Church in 1836 while another relative left Huddersfield in the mid-1800s to join the Mormons in America. Gaynor has also been on a creative writing course – which is helping her as she documents her findings tracing her family tree. But working with Demand is now the priority. Explaining her decision to join the charity, Gaynor says: “I wanted to do something more rewarding than being shouted at down the phone! It is about putting things in perspective and focusing on what’s important in life. “The charity builds relationships with its clients. We understand their needs and they know where to come for advice and assistance. But we need the funding to help as many people as possible – and that’s where I aim to help by getting the message out.”
HENRYK ZIENTEK
Role: Regional fundraising manager Age: 53 Car: Volkswagen Passat Holidays: West Coast of Scotland First job: Part-time job with National Breakdown Best thing about job: Building awareness and raising funds to help more disabled people lead fulfilling lives Worst thing about job: Nothing Business tip: Trust your instincts and have the courage of your convictions – and be nice to people!
DEMAND Design & Manufacture for Disability Work: Designing and making bespoke equipment for disabled people Site: Brockholes Phone: 01484 666869 Email: gaynor@demand.org.uk Web:www.demand.org.uk
local
Page 4
Search starts for the best directors THE search to find Yorkshire’s Director of the Year is under way. The prestigious awards are run by the Yorkshire Institute of Directors to recognise the region’s top business leaders. The awards will be presented at a business-focused breakfast on May !, 2014, at the Queen’s Hotel in Leeds – but applications are already welcome. The deadline for entries is Friday, March 7, 2014. Awards are up for grabs in eight categories – Young Director, Public /Third Sector, Non-exec Director, Entrepreneur, SME Director, Large Company, Lifetime Achievement and Overall Director. Shortlisted candidates will be able to demonstrate talent, flair, resilience, robust management as well as having contributed to the growth of their organisations and of Yorkshire as well as wealth creation for all in their businesses. Applicants do not need to be members of the IoD, although as many members as possible are being encouraged to apply. Visit www.iod.com.yorkshire
On guard for the top safety awards THE British Safety Council has launched its prestigious Sword of Honour and Globe of Honour awards to recognise and celebrate excellence in the area of health and safety and environmental management. The 2013 awards mark the 34th year of the Sword of Honour, awarded for health and safety management excellence, and the fourth year of the Globe of Honour, awarded for environmental management excellence. The two awards are open to organisations worldwide which have achieved the maximum five stars in the British Safety Council’s audit programme in the period August, 2012, to July, 2013. The closing date for applications is September 13, 2013. The results will be announced in October and the awards will be presented in November at Goldsmiths’ Hall in the City of London. Details of the awards can be found at www.britsafe.org/awards/
To promote your business to over 49,000 Examiner readers and over 230,000 online users Call: Anne Joseph 01484 437745 email: anne.joseph@trinitymirror.com
KIRKLEES BUSIN
Code needs to be clearer N July 29, 2013, a new secO tion of the Employment Rights Act 1996 came into force
which extends employers’ powers to hold confidential negotiations with employees regarding the termination of their employment. Previously, such negotiations only remained without prejudice or “off the record” if there was an existing dispute which the employer was making a genuine attempt to settle. This is fairly narrow in scope as it means that the parties have to get somewhere down the line in terms of a performance management or disciplinary process before the protection kicks in. The new provisions allow for pre-termination negotiations to take place and, assuming certain safeguards are complied with, such discussions will be inadmissible in any future proceedings. However, the provisions only relate to unfair dismissal proceedings. If an employee raises a discrimination complaint or breach of contract argument, such complaints cannot be covered by pre-termination negotiations and discussions would remain admissible in future proceedings. In a case where an employee is also alleging automatic unfair dismissal e.g. because they have raised a whistleblowing complaint and have been dismissed, again such comments will not be protected by the new rules. The aim of the new provisions are to allow for sensible realistic conversations between employer and
EMPLOYER’S BRIEF Neil Wilson
employee without fear of this backfiring and resulting in a claim. To assist employers going forward, ACAS have prepared a Code of Practice setting out key requirements which must be met in order for discussions to remain inadmissible. The Code also gives good practice guidance but there are no template letters or agreements to adopt. The Code suggests that a settlement agreement can be proposed by the employer or employee at any time and no existing dispute is necessary. The opening offer in pre-termination negotiations can be oral or written and the discussions do not have to be face to face. The proposing party should explain the reasons for proposals and, where a meeting is held, it is a matter of good practice that the employer should allow the employee to be accompanied. Employees should be allowed a reasonable period of time to consider the proposals and to receive advice. The Code specifically states that 10 days is generally a minimum period. Importantly, there are examples in the Code of improper behaviour
which would also rule discussions admissible in proceedings; for example, where there is any harassment, threats of assault or criminal behaviour, victimisation or putting undue pressure on a party (such as not giving reasonable time for considering a proposal or threatening dismissal if the offer is not accepted). As the new rules on pre-termination negotiations have only just come into effect, there are a number of areas which still remain unclear. For example, where a complaint of unfair dismissal and discrimination is raised by an employee, will the “without prejudice” protection apply? Furthermore, whilst the Code gives examples of what may amount to “improper behaviour”, there is nothing specifically in the legislation which deals with this. Many aspects of the new rules will therefore be open to interpretation and challenge going forwards. So whilst the provisions should provide some comfort for employers in holding frank discussions with employees, there are limits in place to restrict how the parties may behave.
Neil Wilson is an employment lawyer at Chadwick Lawrence Solicitors
EEF’s chemical reaction KIRKLEES manufacturers have been urged to get to grips with regulations governing the use of chemicals. EEF, the manufacturers’ organisation, has launched a campaign to highlight business risks under the REACH regulations covering the registration, evaluation, authorisation and restriction of chemicals – and provide support to manufacturing suppliers to enable them to manage it. Under the regulations, substances used in either products or as part of processes may be banned and unless manufacturers have authorisation from the European Union to use it, will disappear from the EU market. The extensive campaign will simplify the implications of REACH and provide targeted advice to manufacturers. The focus is on enabling manufacturers to effectively manage compliance internally and recognise the potential risks to their business. A survey by EEF in 2012 showed that 20% of companies still believe REACH is not applicable to them and 30% believe it is not important to their business. Greg Roberts, EEF environmental
■ IMPACT: Greg Roberts, EEF environmental consultant consultant, said: “Many manufacturers do not fully appreciate the business risk presented by REACH. Many declare compliance to customers, but do not have robust processes in place to provide adequate assurance. “By working with EEF, manufacturers can understand the real impact of REACH, how to get on top of it and importantly get ahead of
their competitors.” The concept for the campaign is the websites “Where’s My Car” and “Where’s My Plane”, where manufacturers can hover over part of a model car or plane to reveal which components they will no longer be able to make as a result of REACH. One example, trichloroethylene, is commonly used in cleaning or degreasing metal parts. It will be banned from use from 2016 unless approval to use it has been sought from the European Commission. Through a series of industry training courses and expert consultancy, EEF will help manufacturers keep on top of developments, understand the risks and put in place the systems to stay ahead of competitors and safeguard product lines. In turn, this will help to foster stronger, more confident customer relationships. EEF works closely with Defra and the HSE, the UK’s competent authority on REACH, on the regulation and its impacts. It also feeds into the deliberations of the European Commission and the European Chemicals Agency. Go to www.eef.org.uk/wheresmycar/
■ SERVICE: Be director Dave W trucks
Firm o road to
A BIRSTALL-ba management s overseas expan application for license approve Bedfords Grou the licence afte customers in a leading to incre firm to provide service. After gaining th Group vehicles throughout Eur Bedfords is the major sharehol network – mean an indirect pres The company h acquired LinQ A connecting it w throughout Eur Bedfords Grou corporate socia scheme, fronte a children’s roa with iPhone ap popular throug The group said international se logical step”. Operations dire said “This is pa evolution and g looking to mov above and beyo of our clients. “As part of our we are now dut high quality ser which we will d our customers. Bedfords Grou distribution for to double deck loads. It has mo employees and vehicles.
Drawn
HUDDERSFIEL retailer DirectB appointed Leed Shackleton PR the brand. DirectBlinds, o Lockwood-bas Curtains Ltd, p made-to-measu curtains, Swift and remains a business. Shackleton PR the PR and soc raise awarenes through creativ communicating consumers via Facebook and
INESS NEWS
edfords Group operations Webster with one of the
he licence, Bedfords s will soon be operating rope. e founder member and lder of the Palletforce aning that it already has sence on the continent. has also recently Alliance – directly with other hauliers rope. up also has an active al responsibility ed by Beddy the Truck, ad safety character, pps that have become ghout the world. d offering an ervice was the “next
ector Dave Webster art of our company’s growth. We are always ve forward and deliver ond the expectations
r natural progression, ty-bound to deliver ervice across Europe, do gladly if it benefits .” up offers nationwide r single pallets through k articulated vehicle more than 166 d a fleet of more than 70
n together
LD-based online blinds Blinds.co.uk has eds-based agency R to raise awareness of
owned by sed Swift Blinds and provided sure blinds and t was formed in 1969 a family-owned and run
R has been awarded cial media contract to ss of the brand ve campaigns and ng directly with a channels such as Twitter.
Page 5
Take a glimpse into the future DIGITAL DIRECTION
opens up o Europe
ased logistics specialists is set for nsion after having its an international ved. up took steps to gain er acquiring more a variety of sectors – eased demand for the e a pan-European
local
Andrew Firth EBSITE design techniques have evolved sigW nificantly during the last five years and one significant influencer has been the rise of the
smartphone and tablet, between them accounting for more than 50% of all internet connectivity in 2012. Early Smartphones and PDAs have been available since the late 1990s with Blackberry and Windows mobile being the early operating systems with push connectivity, allowing the free sharing of data. Smartphone and tablet evolution has made access to the internet easy and today more than 90% of all smartphones and tablets on the market are either Apple or Android operated devices. Web design techniques took a while to catch up with the growth in popularity of devices. As more and more of us used our devices to access the internet, browsing web-pages often became frustrating due to slow speeds and poor navigation. To help make the lives of people browsing the web using devices easier and ultimately to help business websites better engage, mobile versions of websites became all the rage. A mobile version was a second website that would run on a separate domain (sub domain) and often show a more basic version of the original website. The mobile version provided better navigation and meant that information wasn’t lost as the website was optimised for mobiles, loading times were also much improved. If a website was accessed using a mobile phone and a mobile version was available the phone would dynamically show the mobile version rather than the full version, but this was different again for tablets. Accessing mobile websites using tablets wasn’t great; the graphics appeared over-sized and almost childlike. When accessing a standard website using a tablet or a mobile the graphics were too small to read instantly and a zoom was required – all round websites appeared disjointed and awkward. Something needed to be done. Mobile versions of websites were not universally friendly and because they were effectively a second website, marketing investment needed to be greater. There had to be a better solution… along came responsive website design. Responsive website design is when the website is built to intelligently respond to the screen size of the viewing device and render the website accordingly. This means that the same website shows differently depending not on the device, but the screen size. This technology effectively makes websites future-proof to new screen sizes that become available. You can identify a responsive website by opening it on a laptop/PC and reducing the browser window down in size – a responsive website will flow depending on the
area you are viewing it through. Responsive web design is great news for businesses as it means you only need one single website. It is a cost-effective solution and provides you with a more future-proof website which in the ever-advancing world of tech is impressive.
Andrew Firth is managing director of Ascensor Website Design & Digital Marketing
Cash flow woes hit one in three ALMOST a third of small and medium-sized enterprises in Yorkshire are facing cash flow problems, according to new research by Lloyds TSB Commercial Finance. And more than half of them blame the problem on late payment. The bank’s bi-annual Business in Britain survey, which questioned more than 1,700 firms across the country, showed that 30% of firms in the region reported cash flow problems during the past six months against 26% in January. Of those SMEs experiencing cashflow difficulties, 60% attributed their problems to late payment. The bank said the figures confirmed fears that late payment was the single largest cause of cashflow problems for these firms. Lloyds TSB Commercial Finance, which provides businesses with asset based lending and invoice finance, said it was urging companies to sign up to the Prompt Payment Code to ease the pressure of late payments on SMEs.
It’s time you got more from your accountant
Thinking… outside the books
added value services include…
Tailored programme to maximise profitability Tailored tax efficient solutions Regular updates & support to help your business FREE use of our facilities for your meeting Support all day, every day
Call Freephone: 08000 32 32 03 and quote KBN /1211 to give us the chance to help you achieve your goals, or contact us through our website at:-
www.walker-sutcliffe.co.uk
Meet up THAT First Friday feeling returns on September 6. Informal networking group the First Friday Club stages its next get together from 12.30pm to 1.30pm on that date at Herbert’s Bar, Cross Church Street, Huddersfield. The event, organised by accountancy firm Revell Ward, is a chance for business people to meet up.
R
We supply appropriately qualified and skilled people to any workplace.
www.stafflex.co.uk
International House, Chapel Hill, Huddersfield HD1 3EE
As things get better, continue to keep your labour costs down by using our reliable temp staff as and when you need them. We take on the admin burden - you pay us later!
Tel: 01484 351010
KIRKLEES BUSINESS NEWS Shop vacancy rates stable for sixth month THE proportion of empty shops across the country remains stable, according to a report. Statistics from the Local Data Company’s monthly barometer of shop vacancies stood at 14.1% during July. Matthew Hopkinson, LDC director, said: “This is the sixth consecutive month that the national shop vacancy rate has held at 14.1%. “ This is good news in stable vacant shop numbers – albeit that there are 45,637 vacant shops across the country. “But underlying this is significant churn, openings and closures of businesses, which are changing the face of our town centres. “Recent reports have highlighted the rise of charity shops and betting shops, which have been replacing clothes shops, computer shops and travel shops amongst others. “The variance in the percentage of vacant shops in town centres is significant as they range from 0% to 37%.” Mr Hopkinson said the pattern of vacancies – including types of properties and locations – would be covered in detail at the LDC’s eighth retail summit to be held in September in London.
property
FMB says builders need cut in red tape STREAMLINING housing standards would provide a major boost to Britain’s small and medium-sized builders – and help increase the supply and choice of new homes needed to meet the growing housing crisis, it is claimed. Beatrice Orchard, head of communications for the Federation of Master Builders, said: “Small and medium-sized house-builders are committed to providing high-quality housing tailored to meet local need, but the proliferation of an array of local, national and voluntary standards has added unnecessary complexity and cost to the house building industry in recent decades. “These costs have a disproportionate impact on smaller firms and smaller developments.” Her comments follow the government launching its Housing Standards Review consultation process, which follows proposals by ministers to simplify the rules and regulations facing construction firms. Communities minister Don Foster said: “At a time when we are working closely with British business to create jobs and build a stronger economy, it’s essential the government plays its part by taking off the bureaucratic handbrake that holds back house building and adds unnecessary cost.
■ JOBS: Communities Minister Don Foster says the government is playing its part
“I’m proposing to cut needless red tape to let house builders get on with the real job of building the high quality new homes that people need, especially families and first time buyers.” Ms Orchard said: “It is essential we continue to bear down on unnecessary red tape and
ADVERTISING FEATURE
Is your website mobile optimised?
A
N ever increasing percentage of the UK population now own a smartphone and regularly use mobile devices to get online – a massive 95% of these users are actively searching for local information. With access to the web so close at hand, businesses have to meet the changing needs and expectations of their customers in order to maximize every opportunity.
Page 6
Having a mobile optimized website is key to creating a user-friendly experience for an increasingly expectant and tech-savvy audience. In fact, 40% of users will leave a website if it is not mobile optimized. Furthermore, 88% of users searching for businesses on a mobile device are generally looking to respond to information immediately by calling, emailing or getting
SMARTPHONE DEVICES Maximize every opportunity
directions to your premises. Therefore, it’s essential that your website is easy to navigate, efficient and eyecatching. So the question is, can you afford not to have a mobile optimised website? If not, contacting the Huddersfield Daily Examiner is a great place to start. As one of the largest multimedia publishers in the UK, technology is at the
heart of what we do and our experienced team can help establish your mobile platform. Our advanced package costs just £499 + VAT per year and gives you up to eight pages of mobile content. Alternatively, you can choose our standard package, giving you three pages of mobile content for only £299 + VAT per year. If you don't yet have a mobile site, your competitors probably do, meaning there’s a massive audience that your business could be missing out on. To find out how you can expand your online presence by tapping into the mobile market, call DuncanRobertshaw on07795126417oremail
duncan.robertshaw@trinitymirror.com
bureaucracy, to encourage more SME developers to bring new homes to market. “SME builders are vital if we are going to address the spiralling housing deficit and help people get a foot on the property ladder and prevent them from having to move away from their families and places of work because of rising house prices.” She said: “There is no reason why this should entail any reduction in the standards of new homes being built – indeed clearer and more consistent national standards will be a huge improvement on the current complex system. “We would also welcome steps to incorporate any nationally described standards proposed by the review into Building Regulations in future.” Said Ms Orchard: “The FMB is consulting with members on how to improve the supply of new homes in the UK, and will be responding to this consultation from the perspective of SMEs. “One concern already identified is the suggestion that local authorities might be allowed to set minimum space standards, as this is already best regulated by developers responding intuitively to local demand.”
Overgate teams up with energy experts A HOSPICE has teamed up with a waste management specialist in a bid to cut its running costs and ensure more hard-earned funds go directly to patient care. The link-up between Overgate Hospice at Elland and Orchard Environmental will see Orchard managing waste at the hospice and take care of general waste services at five of the hospice’s 10 charity shops. Lisa Grunwell, of Orchard Environmental, which is also based in Elland, said work had so far included streamlining administrative procedures and assessing the market to find the most competitive supplier. She said: “These measures alone should reduce the hospice’s waste costs by around a third over the coming year and going forward we hope to introduce further strategies that will lead to additional cost savings, releasing even more money to help the hospice with its important work.” Overgate Hospice is a leading provider of palliative care in Calderdale. In addition to offering in-patient care it also operates a day hospice to provide palliative support to those with cancer and other life limiting illnesses. Tracey Broadbent (pictured), of Overgate Hospice, said she hoped the relationship with Orchard Environmental would result in the hospice spending far less of its budget on waste in the future. “Whilst it’s important for any organisation to ensure it has efficient procedures in place for prompt and regular waste collection, we make it a priority to ensure we are doing everything we can to keep these kinds of costs to an absolute minimum,” she said.
KIRKLEES BUSINESS NEWS
property
Company puts success on tap
AN apprentice-trained plumber who went on to set up his own successful company is the winner of a monthly business award. A n d r e w L o c ke, wh o r u n s S ke lmanthorpe-based Andrew Locke Plumbing, Heating and Tiling Ltd, collected the Business of the Month Award run by Huddersfield law firm Eaton Smith in conjunction with the Mid Yorkshire Chamber of Commerce and UKTI. Mr Locke set up his business in 1985 after being made redundant. Having been turned down by the banks for a loan to start the business, he borrowed enough money from his mother to get it off the ground. He worked initially with his mother as secretary, and then with his wife and brother. The business has grown steadily over the years by reputation, word of mouth, hard work and long hours. The company operates throughout Yorkshire and beyond on domestic and rented properties, as well as on a variety of commercial properties, including schools and any business where a plumber or heating engineer may be needed. The firm has worked on everything from small contracts to £1m schemes including the Melting Point apartments at Firth Street in Huddersfield. Mr Locke has also invested in a new bathroom showroom, Bathrooms by Design, in Skelmanthorpe. By creating 44 display bays over two floors, he has established a one-stop-shop for all bathroom and plumbing services – resulting in a new outlet for the business. The judges were impressed by the growth of the business from a standing start to
■ PLUMB ROLE: Alison Palmer (centre), of Eaton Smith, presents the award to Andrew Locke (trhird right), Sally Locke (second right) and Chris Brown (right), watched by (from left) Nick Brook, of TaxAssist Accountants; Ellie Lyon, of the Mid Yorkshire Chamber of Commerce; and Annie Bradley, of UKTI
currently employing 18 staff while continuing to trade through what has been the longest slump in the building industry for many years. Mr Locke said: “: “We are very pleased and surprised to win this award. “I often think the building trade does not get the reputation it deserves. I believe a thriving building trade is a thriving country.
“Times have been very tough in the last few years, so to win the Business of the Month is a great achievement. We have managed to maintain a solid business and the award is for the whole team.” The Business of the Month Award is open to firms in Calderdale, Kirklees and Wakefield. Contact Ian Greenwood at Eaton Smith on 01484 821389.
Right recipe for kitchen firm A HOLMFIRTH strategic marketing agency has cooked up a new direction for a North Yorkshire-based kitchen company. We Are Circle director Laura Pegg joined the team at Chantry Kitchens as outsourced marketing director to help boost the brand and return its retail business to pre-recession levels after being hit in he downturn. Circle began by developing a new marketing strategy for Chantry Kitchens, which has been in business for more than 20 years and has showrooms in York and Harrogate. The agency carried out customer, competitor and internal insight analysis to highlght the firm’s sources of competitive
advantage and areas for improvement – resulting in a full marketing strategy, mapping out in detail their new positioning, growth strategies, promotional plans, pricing and more. Circle created a new brand identity for Chantry Kitchens and a new strapline to communicate its key strengths; quality, individuality and style. The agency went on to develop a new brochure, stationery, van livery, signage, advertising campaigns and new social media platforms. Circle also worked with Birstall-based digital experts Ascensor, who designed and built a new website and ran the SEO campaigns. Since launching the website,
incoming leads and website visitors have doubled. The whole strategy and relaunch was delivered within six months. Graham Ware, Managing Director at Chantry Kitchens said; “Having Laura on board as our marketing director has transformed the way we market Chantry Kitchens. We now have the right strategy in place and a brand, imagery, website, brochure, stationery and signage that communicate our strengths, all aimed at a clear target market.” Laura said: “We are delighted with the outcome of Chantry’s marketing strategy and rebrand. The project has been an amazing experience and we look forward to continuing our work together.”
■ DELIGHTED: Laura Pegg, of We Are Circle
Signs look good in outstanding franchisee A FATHER and son team have been shortlisted for a top award. Christopher and Andy Simpson, of West Yorkshire-based Fastsigns, are contenders in the category for long-serving franchisee in the bfa HSBC Franchisee of the
Year Awards. The company has enjoyed record sales this year – and completed its biggest single project yet by providing 2,000sq metres of graphics and signage for the Trinity Shopping Centre in Leeds.
The firm has invested £200,000 in technology over the past three years as well as taking on new staff in production and sales roles – demonstrating confidence in the business model during challenging economic times.
The awards will be announced on October 3 at the ICC in Birmingham. The overall winner of the bfa HSBC Franchisee of the Year Awards will win £10,000 and a trophy. Each category winner will receive £1,000 and a trophy.
Page 7
Farmland prices at new record high FARMLAND prices in Yorkshire and Humber hit another record high during the first half of 2013 – and have now almost tripled in less than a decade, according to a survey. Figures from the Royal Institution of Chartered Surveyors showed that the cost of farmland in the region jumped to £7,000 an acre and is now almost three times the price it was for the same period in 2004 when an acre in the region cost just over £2,613. The RICS Rural Land Market Survey said the increase was driven by the ongoing surge in demand from farmers and investors alike. Interest from potential buyers started to steadily grow at the beginning of 2006 and surveyors in Yorkshire and Humber note that hikes in commodity prices are leading the charge to expand agricultural operations with investors increasingly seeing land as an economic safe haven. Across Great Britain, land prices were highest in the North West at £8,813 an acre and lowest in Scotland at £4,438 an acre. Respondents in Yorkshire and Humber expect the trend of rapidly growing farmland prices to continue over the coming year with a net balance of 67% more surveyors predicting further growth. Tom Whitehead, of Carter Jonas, said: “The regional market has surged into activity since mid-May with a good mix of bare land and equipped farms of varying calibre now available.” Sue Steer, spokeswoman for the RICS, said: “The growth of farmland prices across Yorkshire and Humber in recent times has been nothing short of staggering. “In less than 10 years, we’ve seen the cost of a square acre of farmland grow to such an extent that investors – not just farmers – are entering the market. “And, if commodity prices continue to increase and keep demand high, there’s no reason at all why we won’t see the cost per acre going through the £10,000 barrier in the next two to three years.”
Trade balance in favour of plumbers TRADESMEN and women across Kirklees and Calderdale have been urged to enter this year’s competition to find Britain’s Top Tradesman (BTT). The competition, run by tools and parts supplier Screwfix, which has stores at Huddersfield and Brighouse, will see the winner drive away with a Toyota Proace car worth up to £27,000 and take the national title. The award is given to tradespeople who can prove that they excel in their business. The deadline for entries is October 6. John Mewett, marketing director at Screwfix, said: “Last year, we had more than 3,000 entries and the calibre was outstanding. We are hoping for some great entries again this autumn.” He said: “It’s the fourth year Screwfix has run Britain’s Top Tradesman, with plumbers picking up the top prize for the past three years – so it appears this is the trade to beat!” A Toyota Proace prize van will be on display at Screwfix Live, which runs from September 13 to 15 at Farnborough Five. The national final of the competition will be held in November. To enter, visit any Screwfix store or go to www.screwfix.com/btt
KIRKLEES BUSINESS NEWS Suzy Brain England
Yorkshire IoD A KIRKLEES woman has been appointed regional director of the Institute of Directors in Yorkshire. Chartered director Suzy Brain England (pictured), who lives at Birkenshaw, currently chairs the Yorkshire IoD and will step into the role of regional director vacated by Kenton Robbins with immediate effect. Ms Brain England, a former Yorkshire IoD Chartered Director of the Year, conducts independent reviews for the Chartered Director programme, which aims to encourage and promote the professional development and education of business leaders. The current chairman of Derwent Living Housing Association and Berneslai Homes Barnsley Housing ALMO, she has helped steer both organisations to be recognised as standard bearers for innovation in their fields. Ms Brain England also holds a series of high-profile directorships across private and public sector organisations as well as running her own successful business, Cloud Talking, a coaching and mentoring company. When appointed to chair Yorkshire IoD in January, Ms Brain England said she would make it part of her mission to encourage as many fellow directors to aspire to the standard and support them in their efforts. Since then she has supported the four regional branches establish and develop accessible learning through the successful Business Bites and Masterclass programmes in conjunction with universities across Yorkshire. This programme will continue to expand.
Paul Thomas & James Burgess
NatWest
NATWEST has appointed a new head of structured finance for the North of England as well as creating a brand new role to further support deals across the area. Paul Thomas takes up the role within NatWest Commercial banking while James Burgess takes up a position as a new director within the same team. Mr Thomas leads Mr Burgess and his new team of four managers to provide debt-led financial solutions, including support for management buy-outs, acquisitions, mergers and joint ventures for businesses. Mr Thomas joined the bank in 1987 and worked as a director in the same structured finance team from 2006 to 2010 before becoming a director in corporate and institutional banking (CIB). Mr Burgess was previously an associate director within CIB, having joined the bank in 2005.
Movers and shakers
Orchard picked a good one in Peter BOSSES at an Elland company have presented an award to the firm’s first-ever employee in recognition of his contribution to the firm’s success. Peter Hopla, 67, joined energy management business Orchard Energy as an account manager in 2006. He was recruited by Gareth and Rachel Henderson, who had been running the business from their h o m e a n d we re ke e n t o expand. Now Peter is part of an 80-strong nationwide team – and his dedication to the company was formally recognised at a team building event in Yo r k s h i r e t h a t b ro u g h t together staff from each of Orchard’s six UK offices. Mr Henderson, group managing director, said Peter had worked extensively across the group’s energy and environmental businesses and was highly regarded by his colleagues. “Peter’s dedication and hard work over the past seven years
■ LOYAL EMPLOYEE: Peter Hopla (left) and Orchard Group managing director Gareth Henderson
has been instrumental in our success as a company and his planning and organisational skills have formed the foundations upon which our three businesses have been built,” he said. “As a company we have changed tremendously both in size and scope since those early days and Peter has taken everything in his stride, provid-
ing support to the sales teams every step of the way. “We are delighted he chose to stay with Orchard beyond normal retirement age and the fact that he continues to be such a valued and high performing employee proves that age is no barrier to success.” Before joining Orchard, Peter worked as a traffic planner for Envirowaste. Prior to
that he spent six years with the charity Prison Fellowship and 27 years with non-woven product firm Freudenberg. He continues to be involved in charity work and is a prison visitor at New Hall prison, near Flockton.. Peter said he was grateful to Gareth and Rachel for putting their trust in him to help them push their business forward. “There have been huge changes since I joined Orchard when there were just the three of us, but that hasn’t fazed me. I enjoy taking on the role of granddad to all my younger colleagues, passing on my experience and helping and encouraging them in any way I can. “Although I’ve reduced my hours in recent years it’s my plan to stay at Orchard until I’m 70. I love coming into work and being part of such an incredible team.” Peter and his wife of 45 years, Marilyn, have two children and four grandchildren.
Toasting a winner? A YOUNG businesswoman based in the Holme Valley has been nominated for a national award at next month’s National Entrepreneur’s Convention in Birmingham. Katyi Naylor (pictured), the 24-year-old owner of Holmfirth cocktail and wine bar Cellar88, will join more than 1,000 business owners at the ICC to find out if she has scooped the prize in the Young Entrepreneur of the Year category of the National Entrepreneur Awards.. Kayti has worked against the trends of the bar and restaurant industry in the area to develop a niche business, which is has become a large part of the local community. She said: “I have worked hard
within the community of Holmfirth and Huddersfield and we are currently nominated for Community Bar of the Year award for bringing people in the community and business together. “I would love to continue this work throughout Yorkshire and beyond and having this award would help me to do so.” The convention takes place on September 27 and 28 with the awards being held on the evening of the 27th. All UK businesses owners can enter the awards. The closing date for award applications is September 9. Go to http://entrepreneursconvention.co.uk /awards/
Displaying community spirit A BUILDING society with its roots in Huddersfield has won an award for the role it plays in local communities. Yorkshire Building Society, Britain’s second largest mutual, was presented with a gold prize at the International CSR Excellence Awards in recognition of the numerous community initiatives it runs – including its charitable giving and volunteering programmes. The awards, launched for the first time this year, are part of a campaign to find leading
Page 8
companies that care about their communities. The Bradford-based society was nominated for the award alongside more than 100 other firms and emerged at the top in the community category. Andy Caton, the society’s corporate development director, said: “We were absolutely delighted to receive our International CSR Excellence Award as confirmation of the dedication the society has shown towards making a difference in our local
communities. “As a mutual it is part of our heritage to support charities and good causes that matter the most to our colleagues and members. We are proud to be recognised for our commitment so far and we will continue to ensure we are leading the way when it comes to CSR.” Award judges highlighted several aspects of the society’s corporate social responsibility programme, including its charitable foundation’s £1.23m of donations between 2,400
charities and good causes in 2012 and the 5,000 volunteering hours completed by staff across the UK in 2011. Richard Collins, organiser of the International CSR Excellence Awards said: “Yorkshire Building Society’s dedication to their CSR programme has worked to inspire their members, colleagues and people in their local communities to play their part in activities that make a real difference to the lives of those around them.”
Anisha Mistry & Jennifer Isles
Approach PR A HUDDERSFIELD University graduate has joined an award-winning PR agency. Anisha Mistry (left), 22, who gained a BA (Hons) degree in fashion, media and promotion this summer, has joined Ilkley-based Approach PR as a junior account executive, She will provide support to the Approach team with clients including kitchen manufacturer In-toto, Acorn Stairlifts and recently re-branded white goods brand Servis. Ms Mistry has already gained PR experience at a fashion and lifestyle PR agency in London during her university sandwich year, as well as additional copywriting experience for online media. Approach has also promoted Jennifer Iles (also pictured) to account manager. Ms Isles, 24, who joined the team 11 months ago as senior account executive, has provided core social media expertise for clients and bespoke training through Approach’s training arm, Approachability. The promotion is in recognition of her outstanding contribution to the business and will see Ms Isles managing a number of key accounts with a focus on developing the company’s digital PR offering.