Tips to Consider for Your Business Telephone System

By Andrea Robel

Western North Carolina’s businessfriendly environment, lower taxes, protech scene, and quality lifestyle make the state a destination in and of itself for many companies big and small.

Telephone service for businesses is not your plain old telephone service (more commonly referred to as a landline) that has been around using copper lines. Today’s telephone service is over the internet commonly referred to as Voice over Internet Phone (VoIP).

As a business owner, your business telephone is critical to operating your business in today’s world. It’s important to pay attention to:

• What type of phone are you using for your business?

• Is using your personal cell phone for your business the best way to go?

• Is your business provider really providing your business with the most costeffective system?

• Is your business phone provider providing design of system, training, and support?

If you are still using an AT&T or cable company landline business phone that you have had for years, are you sure that you have not been switched over to a VoIP system? If so, you may be paying more for your phone than you need to be.

Using a cell phone or your personal home phone line for your business leaves a lot of open questions. You may find considering these questions can help you spend your money wisely. The biggest questions include:

• Are you separating your work time from your personal time?

• What about security for your business or your personal self?

• Is your current phone sales rep just asking how many lines you need and selling you that number, or are they taking the time to find out how you work, want your needs really are, and designing a system that really meets your needs?

• Is your current phone rep selling you a third-party service and passing you off to another phone company?

Benefits of VoIP for Business in North Carolina:

• Cost Savings: Affordable, competitive rates versus traditional phone systems to allow businesses to increase their bottom line.

• Business Scalability: Allows businesses to easily add or remove phone lines as per their needs. This flexibility is particularly beneficial for growing businesses in North Carolina.

• Business Mobility: VoIP enables employees to access their business phone lines from anywhere with an internet connection. This feature is especially useful for remote workers or businesses with multiple locations.

• Advanced Features: VoIP systems offer a wide range of advanced features like call forwarding, voicemail to email transcription, call routing, virtual attendants, and conference calling. These features enhance productivity and streamline communication within the business.

• Integration: VoIP can integrate with other business applications and software systems, such as customer relationship management platforms, to enhance efficiency and streamline workflows.

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