Humelife Spring 2023

Contents

5 Hume CeO Welcome

Since joining Hume in April, it’s been an incredible journey, and I’d like to spotlight some of our standout achievements that align with our purpose: “to create opportunities for people to prosper.”

6 Building Together

For the residents of Bruce Street complex, the pergola had always been more than just a structure; it was a communal space, a place of gathering, and a cornerstone of their community.

9 rent Assistance

Rent Assistance is part of your rent with Hume Housing. It is important to ensure that you are receiving the correct amount of Rent Assistance from Centrelink

10 rebuilding engines, rebuilding lives

In the heart of Cessnock, New South Wales, Hunter Correctional Centre is challenging conventional ideas about what a maximumsecurity prison can be.

12 Hume’s innovate rAP Journey

At Hume Community Housing, we recognise the profound importance of respecting and celebrating the cultural heritage of Australia’s First Nations people

16 A real estate Agents Tips for Securing a rental

Real estate agent Donna Gardiner, from Shortland Property in Wallsend is committed to supporting Hunter families secure stable rental housing.

18 Community notice Board

Find out all the events happening in your local area’s as well as all the resources to help your budget.

27 William’s inspiring Journey

Homelessness does not discriminate and can happen to anyone in life due to circumstances and situations beyond our control.

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Welcome to our Spring issue Meet the Hume board

From Hume’s CeO Brad Braithwaite

Dear Hume Customers, Welcome to the final issue of Hume Life for 2023.

Since joining Hume in April, it’s been an incredible journey, and I’d like to spotlight some of our standout achievements that align with our purpose: “to create opportunities for people to prosper.”

Over the past year, our Assets Team completed 2,143 repairs in homes for our Specialist Disability Housing (SDA) customers, enhancing both quality and safety. We also introduced a dedicated Customer

Experience and Assets Team to improve both responsive and planned maintenance. Our SDA homes and services underwent an independent audit in January, achieving a 100% compliance result. Additionally, 403 Hunter customers benefited from a $4.2 million home improvement investment, courtesy of the NSW Government and the LAHC. This funding aimed to upgrade housing conditions and reduce future maintenance costs. The upgrades included new kitchens, bathrooms, roofs, flooring replacements, fencing, and internal house painting. A big thank you to our Hume Assets Team and the customers who collaborated with us on these projects.

I recently had the honour, along with our outgoing Chair, Sue Holliday, of attending the graduation ceremony for four of our Together Homes customers. Designed to support those experiencing long-term homelessness, Together Homes has helped Heather, Mark, Will, Neil, Johnny and Damien find stability and

a place to call home. Their inspiring stories are featured in this issue.

I’d like to extend my heartfelt thanks to Sue Holliday for her unwavering commitment to Hume’s purpose during her tenure as Chair for the last two years and as a board member for nearly eight years. She has been an inspirational leader and a guiding force for our organisation. I’m also pleased to welcome our new Chair, True Swain, who will assume the role at our Annual General Meeting on Tuesday, 14 November.

As the holiday season approaches, I wish you and your family a safe and joyful time. I look forward to meeting many of you at our customer endof-year celebrations and to an even brighter 2024.

Take care,

Brad Braithwaite Chief Executive Officer

HAve yOu FOllOWed uS On SOCiAl MediA yeT?

We’re constantly sharing information about Hume and partner updates, events, resources, and services on our social media platforms.

Facebook Hume Community Housing instagram @humehousing Twitter @humehousing linkedin Hume Community Housing

Sue Holliday outgoing Chair of Hume welcomes True Swain, the incoming Chair.

I write this to all our wonderful customers, employees and stakeholders with hope and enthusiasm about the future of Hume.

I have been involved with Hume Housing over the last 10 years. I have seen our organization grow in its size and professionalism during that time. It is on the precipice of moving forward with even greater confidence to build better customer service, better maintenance, better and easier ways of getting in touch. We are also committed to growing our homes in numbers and in quality, better suited to those who need homes so that we can support more people into safe, long term rental homes.

For the last two years, I have had the enormous privilege of chairing the Board of Hume. This was a challenging time with COVID, the doubling of our size when we took on the management of the Hunter and Port Stevens portfolio, our long term CEO resigning, and the search for a new CEO. In that time, we spoke with Ministers about the need to revitalize our regional portfolio to improve its quality and we will continue to advocate for better outcomes for our Western Sydney homes too.

Q&A W i TH True S WA in

What are your interest areas, and how do you bring that knowledge and experience to the Hume Board?

My areas of interest revolve around the creation of sustainable homes and environments that provide opportunities for people to prosper. I bring this wealth of knowledge and experience to the Hume Board through various avenues and proactively contribute to the development and ongoing governance of our strategic objectives and vision.”

What are the biggest opportunities for Hume?

“Given the ongoing housing crisis and the building momentum within the political sphere to allocate significant resources towards enhancing the availability of quality social and affordable housing, Hume finds itself in a position of significant opportunity. This opportunity for growth translates to the ability for Hume to make a more profound

I agreed to chair the board for two years and this time comes up at our AGM this year. What a time to leave! We have for the first time both government and media interest in housing issues and the current crisis. We have know about it for a long time. Finally, both the States and the Commonwealth are contributing significant funds towards social and affordable housing. At Hume we hope to benefit from these initiatives on behalf of more customers and better quality housing.

We have elected our new Chair, True Swain who has a background in development and he will lead the Hume Board during this next important time to benefit from this interest in housing and in these funding initiatives.

I am very confident that our new CEO, Brad Braithwaite, our Executive, our Board and our new Chair will take us forward with conviction and enthusiasm.

Thank you for the amazing opportunity to lead our organization over the last two years.

and beneficial impact on the customers and communities we serve.”

What do you see as Hume’s greatest challenge?

“Given the immense potential we have to grow our influence and impact, the primary challenge lies in readying Hume to effectively seize and fulfill this exceptionally rare opportunity. I am exceptionally confident that the Hume team have the expertise, resilience, and agility to not only overcome any such challenges, but to deliver a housing legacy opportunity that will sustainability benefit future generations to come.”

WelCOMe True.

Below: CEO handing Together Home Certificate to Damian Graduating.

The revival of Bruce Street’s Beloved Pergola

For the residents of Bruce Street complex, the pergola had always been more than just a structure; it was a communal space, a place of gathering, and a cornerstone of their community. So, when a storm tore it down three years ago, it left a void that was deeply felt. But all that changed on Friday, 22nd of September.

Hume’s Assets Team decided it was time to roll up their sleeves and get their hands dirty—literally. Swapping pens for hammers and papers for planks, they took on the mission to rebuild the pergola that the community had been missing for so long. Bunnings Warehouse, a name known for community spirit, generously donated materials for the build. This was a game-changer, especially after the initial challenges in securing funding for the project. With Bunnings covering part of the material costs, Hume’s Assets Team gladly took on the responsibility for the remaining expenses and labour.

As the pergola started taking shape, the air was filled with more than just the scent of fresh timber; there was a sense of community, of coming together for a common cause. To celebrate this spirit, a BBQ was organised for the residents. The sizzle of sausages and the laughter of neighbours filled the air, making it a day to remember.

There was joy among the residents, who couldn’t be happier about their new pergola. “I can now have somewhere to sit outside and enjoy the shade on a hot day,” said one resident. Another added, “I now have somewhere to bring my grandchildren and watch them play.” The feelings were echoed by many: “We now have somewhere to meet as a community, have a cup of tea and catch up,” and “We can now put on a BBQ for the complex and have a beautiful space to do it.”

The new pergola is not just a structure; it’s a symbol of community, resilience, and the beautiful things that can happen when people come together. So, the next time you’re in the Bruce Street complex, don’t just walk by the new pergola. Take a moment to sit, enjoy the shade, and feel the sense of community that makes this place truly special.

We CAn nOW PuT On A BBQ FOr THe COMPlex And HAve A BeAuTiFul SPACe TO dO iT.

rent assistance

rent Assistance is part of your rent with Hume Housing. it is important to ensure that you are receiving the correct amount of rent Assistance from Centrelink.

What is rent Assistance?

Rent Assistance is a non-taxable income supplement payable to eligible customers who rent a Community Housing property. It is calculated as part of your rent with Hume Housing.

Who is eligible for rent Assistance?

Pensioners, allowance recipients and those receiving Family Tax Benefit Part A may be eligible for Rent Assistance.

How to claim rent Assistance

You will find details of your calculated Rent Assistance entitlement on page 3 of your Notice of Rent Assessment, as shown in the example below.

If the Rent Assistance amount shown on your assessment does not match what is on your Centrelink statement, please contact Centrelink (or the Department of Veterans’ Affairs if you receive a DVA payment).

Hume is not a financial adviser. you should consider seeking independent legal, financial, taxation or other advice to check how the website information relates to your unique circumstances.

Centrelink may ask you to complete a Rent Certificate to confirm your rent details.

You will need to tell them your Weekly rent, and that you are in Community Housing. You will also need to tell them about any changes to your household.

Our Customer Service team can assist you with completing your Rent Certificate.

rebuilding engines rebuilding lives

in the heart of Cessnock, new South Wales, Hunter Correctional Centre is challenging conventional ideas about what a maximum-security prison can be. Gone are the traditional cells and dormitory accommodation; in their place is a progressive environment focussed on motivating inmates to embrace employment, education, and life skills programmes. it’s a fresh approach to rehabilitating and preparing inmates for life after prison.

Hume recently partnered with TAFE NSW to observe the inmates in action in their eight-week Cert II in Outdoor Power Equipment programme. An intake of 20 inmates undertook the intensive training, learning to repair lawn mowers, whipper snippers, blowers, and other small engines.

The repair engines were donated by community members and staff, and inmates were trained to diagnose faults, undertake repairs, and return what would have been landfill into full working equipment. The skills learnt will open doors to employment opportunities and also encourage them to recycle equipment to support their local communities.

The benefits of this programme have already extended into the community, with the repaired garden equipment gifted to Hume Housing residents who would benefit and save money. One customer was thrilled to save her hundreds of dollars she would otherwise have had to spend on lawn care services.

The most compelling testament to the programme’s impact comes from the resilience and transformation of the inmates themselves. Interviews with three inmates who participated—all serving sentences ranging from five to 20 years—revealed that their choice to join the experience had given them something invaluable: a renewed sense of purpose and hope for the future. “Knowing that what we worked on is going to help people in need makes me extremely happy,” said one inmate. The programme’s success has encouraged Hunter Correctional Centre, TAFE NSW, and Hume Housing to continue collaborating.

With plans to identify additional courses and skill-building opportunities, a prospect that the inmates welcome. A special thanks also goes to Francina, a Hume employee, who saddled up her horse float to cart the restored

equipment to communities around Port Stephens and Maitland. By embracing opportunities for skill-building and personal growth, the inmates are laying the groundwork for a more compassionate, rehabilitative model of incarceration. Their resilience and newfound sense of purpose are powerful evidence of how correctional facilities can foster positive outcomes and contribute to a stronger society.

For those interested in learning more, further information can be found in the NSW Government Report on Hunter Correctional Centre and the official TAFE NSW website.

KnOWinG THAT WHAT We WOrKed On iS GOinG TO HelP PeOPle in need MAKeS Me exTreMely HAPPy.

Customer receiving her reconditioned lawn mower.

Hume’s innovate rAP journey

At Hume Community Housing, we recognise the profound importance of respecting and celebrating the cultural heritage of Australia’s First nations people. it is within this framework that we proudly share our journey toward reconciliation through our innovate reconciliation Action Plan (innovate rAP).

understanding reconciliation

Reconciliation is about forging respectful relationships between Aboriginal and Torres Strait Islander peoples and non-Aboriginal and Torres Strait Islander peoples. It’s a journey we’ve embarked upon, guided by respect, trust, and a deep commitment to equality.

Our Commitment to reconciliation

Hume’s Innovate RAP is a significant step in our commitment to reconciliation. It demonstrates our determination to contribute to a future where Aboriginal and Torres Strait Islander people’s culture are celebrated, and the disparities between Aboriginal and Torres Strait Islander peoples and non-Aboriginal and Torres Strait Islander peoples are eliminated.

A roadmap to reconciliation

Our Innovate RAP, endorsed by Reconciliation Australia, outlines our organisation’s practical actions and strategies for reconciliation. It is centred on five key pillars:

1 respectful relationships: We aim to build strong, respectful, and meaningful relationships with Aboriginal and Torres Strait Islander people’s communities, individuals, and organisations.

2 Cultural Awareness: We are committed to enhancing cultural awareness and respect among our staff, tenants, and stakeholders.

3 Opportunities and Growth: Our plan includes providing opportunities for Aboriginal and Torres Strait Islander peoples employment, training, and business development.

4 Aboriginal and Torres Strait islander peoples Cultural Strengths: We acknowledge the unique strengths and contributions of Indigenous cultures and work to embed them in our practices.

5 reporting and review: We’re dedicated to measuring our progress and continuously improving our efforts through regular reporting and review.

The Soft launch

Sally, one of our dedicated team members, recently unveiled the soft launch of our Innovate RAP. It was a momentous occasion for Hume as we shared our commitment to reconciliation with our employees, partners, and the wider community. This soft launch marks the beginning of our journey toward a more inclusive and respectful future.

A Call to Action

At Hume, reconciliation is not just a concept; it’s a call to action. Our Innovate RAP will guide us in embedding reconciliation into our core operations, policies, and practices. It’s about acknowledging the past, working together in the present, and building a better future for all.

Join us on the Journey

We invite our employees, tenants, stakeholders, and the wider community to join us on this crucial journey toward reconciliation. Together, we can create positive change, foster understanding, and build a brighter, more inclusive future for everyone.

As we embrace the richness of Aboriginal and Torres Strait Islander people’s culture, we affirm our commitment to reconciliation, respect, and unity. We look forward to sharing our progress and successes with you as we embark on this inspiring journey together.

Join our Free session to help you secure, and successfully maintain a rental tenancy. renT

Hume acknowledges The NSW Department of Communities and Justice who developed The Rent It Keep It program. Also, our partners who support us to deliver the program.

Are you finding it hard to successfully secure a rental?

Are you struggling with budgeting and paying your rent?

Are you at risk of losing your rental because of property care issues?

no matter your age, if you are a current tenant or looking for your first rental – this program will help everyone.

learn how to be a good tenant, understand your rights, and responsibilities of renting in the private rental market (or in public and community housing) and increase your chances of successfully securing a rental tenancy.

If you are struggling to secure a tenancy, or think your tenancy is at risk we encourage you to sign up today! Register at Eventbrite or call Hume on 1800 004 300.

BOOK AT evenTBriTe

Sessions available in both regional Maitland nSW & Metro Fairfield nSW – scan the Qr Code to find a session near you.

• The 4-hour program is Free and includes a light lunch.

• Enjoy a welcoming, relaxed non-judgemental setting.

• Attend on your own or bring a support person.

• Gain a recognised Certificate of Completion to add to your customer record or use to apply for a private rental.

• You can improve your rental housing journey, moving from temporary accommodation into long term rental in the private market.

Sessions fill up fast so don’t miss out.

A real estate agents tips for securing a rental

Real estate agent Donna Gardiner, from Shortland Property in Wallsend is committed to supporting Hunter families secure stable rental housing. Hume has been working with Donna to locate homes as housing affordability and homelessness in the region continues to skyrocket. Donna understands the struggle people are facing, having spent many years working in what was formerly The Department of Housing and Defense Housing. She has a genuine respect for those who are accessing social, affordable and supported housing and is keen to share her tips on how you can put your best foot forward to secure or maintain a tenancy.

donna, in the past few months you have helped Hume successfully house 15 customers. That’s a great achievement given the current market.

Surprisingly, we do have rental homes in the area that are available and although we have seen an increase in rents, we have properties that are suitable and affordable for Hume’s customers. In fact, I am currently on the hunt for a home to accommodate a blended family of nine who also have pets. It is a challenge to find a four bedroom plus home, but we have good relationships with landlords in the area and the family is a lovely one who need a home.

We keep hearing in the media that there is a shortage of rentals – so how have you managed to achieve this?

Despite what you read in the media we do have homes currently available for rent. What we are finding is that prospective tenants are either not showing up to a property viewing or they come unprepared to submit their full paperwork in time.

Are landlords open to renting to customers who are on pensions and accessing other government housing support?

The landlords we work with overall are good and they do think of the tenants. Rents in the Hunter, like everywhere, have increased and the landlords I work with understand this is a real additional financial stress for tenants. We find that many of our landlords do not raise their property rental to the maximum level they could ask for because of this. I have also explained to landlords a particular family’s situation, such as domestic violence and the need to secure a home, as well as the maximum they can afford to pay. I am often met with a landlord who is agreeable in supporting the application and occasionally reducing the rent to assist the family into a safe home.

What do you look for when you are assessing a new tenant for a property?

Presentation is so important. Dress well, in clean clothes and show you care for yourself and will also care for the property.

Be reliable. Always turn up for an appointment or property viewing. If something comes up, call and advise.

Have all your paperwork up to date. Have two forms of ID and proof of income with you.

We prefer paper applications, and this is easier also for older people applying who do not use computers and digital documentation. Always have paper copies of documents.

Consider your references, as we will need to check them if you decide to formally apply for a rental.

“Children are always welcome at inspections, make sure they are respectful of the property.’

Most owners we work with are open to pets – so be honest. Whether you have a cat, dog, bird, fish or rabbits, it’s always best to let them know.

What is your advice to existing tenants who may be struggling with rent arrears and cost of living pressures?

Having a roof over your head is the most important thing in life. Without it, relationships, work, school and being a part of a community will fall by the wayside. If you are experiencing problems in paying your rent, do not hide under a rock. It will not end well.

Come to us as soon as possible. I believe 99.9% of our owners have the best interests of tenants at heart and want to help you solve the problem. We can work out payment plans and, in some instances, reduce rent. We can also link you to free financial counselling support. Our goal is to help you stay in your home.

you have obviously built a lot of trust with the owners you represent. How are landlords feeling overall now with the state of the housing market?

The property owners that we work with are by and large mums and dads who own just one investment property, and this is often their superannuation retirement plan. They are not greedy millionaires, but average workers who are also trying to make ends meet. As interest rate rises increase, they are having to pay more in mortgage payments. Many, as I have said, do not pass on full increases to tenants and will try to help where they can.

One of my jobs is to also educate landlords as to why the candidates I put forward via Hume should considered for a home. My reputation is on the line, and I really look for people who demonstrate to me that they will be a good, reliable tenant, I recently helped a very young couple who came to me via Hume into an affordable rental. They were so polite, well presented and eager to prove they were committed to being first class tenants. I worked with the property owners to accept their application and I am happy to say they are doing so well in their new home.

CHildren Are AlWAyS WelCOMe AT inSPeCTiOnS, MAKe Sure THey Are reSPeCTFul OF THe PrOPerTy.

What’s your message to other real estate agents?

I want to see more real estate agencies working together to help people into homes. If I don’t have suitable property on the books, they may. Together we can help reduce the problems facing people in the area. I currently work with a couple of local agencies who are great. We are communicating with one another about what we have available and what applicants need help. That’s a great step forward.

Real estate agent Donna Gardiner, Shortland Property, Wallsend.

COMMUNITY nOTiCeBOArd COMMUNITY nOTiCeBOArd

ndiS SuPPOrT

NDIS Support Coordination: is a service designed to help you optimise the use of your NDIS plan to achieve your goals. It connects you with various NDIS providers, community services, and other government programs while building your skills and confidence in managing your supports. Whether you’re focusing on general well-being or specific goals like finding suitable housing, a support coordinator can tailor their services to meet your unique needs.

Find your local Support Coordinator today: Provider finder | NDIS

See Bluey & BinGO “FOr reAl liFe!” And CeleBrATe Our FAMily Fun dAy @ KidS CluB MACQuArie PArK

Sat, 21 Oct 2023 8:30 AM - 11:30 AM AedT 45 epping rd Macquarie Park, nSW 2113

Family Fun Day at Kids Club Early Childhood Learning Centre in Macquarie Park, featuring the Bluey Live Interactive Experience with special guests Bluey & Bingo! This FREE, ticketed event offers a day of entertainment for the whole family, including access to our multi-award-winning playscapes, face painting, balloon twisting, and a variety of delicious treats like ice cream, popcorn, and fairy floss. There will also be a Local Charity BBQ to enjoy. Please note that you must register for a free ticket in advance to attend, as walk-ins won’t be accommodated on the day. Come along for a day of fun and exploration!

CAdeTSHiP PrOGrAM 2024

APPliCATiOnS nOW OPen: your Chance to learn & earn with a Cadetship!

Are you ready to kickstart your career in community housing? We’re thrilled to announce that applications for the third year of the Cadetship Program are now open!

This is your opportunity to gain paid employment and training in various areas like application/allocation services, tenancy, property, and asset maintenance management. Plus, you’ll be studying for a CHC42221 Certificate IV in Housing over a 12-month period.

Program details: For more information, check out the Cadetship Employment and Information Pack 2024 and Key Dates 2024 on the CHIA NSW Website: https://communityhousing.org.au/cadetship/

How to Apply: Complete the application form by 5pm on Friday, 3rd November 2023. All the instructions you need are in the Cadetship Employment and Information Pack 2024.

Don’t miss out; only 25 cadetships are offered throughout NSW each year until 2024!

For any questions or assistance, feel free to email cadetship@communityhousing.org.au.

Proudly funded by the NSW Government in association with NSW Land & Housing Corporation

Find A nO inTereST lOAnS SCHeMe (nilS) PrOvider

The No Interest Loans Scheme (NILS) is designed to provide individuals on low incomes with safe, affordable credit options. Loans of up to $2,000 are available for essential needs like household items, educational materials, medical and dental services, car repairs, employment expenses, and technology. Additionally, loans of up to $3,000 can be accessed for bond and rent in advance, rates, and natural disaster-related costs. These loans are interest-free, have no fees, and feature flexible repayment terms of 12 to 18 months. Eligibility criteria, determined by the provider include possessing a health care or pension card, earning below specified income thresholds, or having experienced family or domestic violence within the last 10 years, along with the ability to repay the loan within the stipulated time frame.

More information: Find a No Interest Loans Scheme (NILS) provider | Service NSW

Hume is not a financial adviser. You should consider seeking independent legal, financial, taxation or other advice to check how the website information relates to your unique circumstances.

COMMUNITY nOTiCeBOArd COMMUNITY nOTiCeBOArd

eASy & PrACTiCAl

MediTATiOn: neWCASTleSTOP THOSe THOuGHTS.

15th & 22nd Of October

Free guided ‘Sahaja Yoga’ online meditation classes designed to offer the benefits of meditation through quick and easy steps. Ideal for beginners, these interactive sessions focus on peace, self-discovery, and selfempowerment. The class features a 9-step ‘Self-realization’ guided meditation to awaken your inner energy, followed by a 3-step ‘balancing’ guided meditation to help you stay present. Light socialization is also included for those who wish to stay back. Future classes introduce additional techniques like footsoak meditation. No fees are charged, and all levels are welcome. To join, simply register via Zoom. For more details, bookmark our website: https://www.meditationjourney.org/

APPly TO JOin nrMA’S rOAdSide ASSiSTAnCe Free2GO PrOGrAM

Free2go is offered by the NRMA to drivers aged 16 to 20 with an NSW Driver Licence. It provides 24/7 roadside assistance, 4 call outs a year, and you’re covered whatever car you’re in and no matter who’s driving. If you join at 16 you get the first 2 years free, or the first year free for drivers 17 to 20. Free2go will help you out of all sorts of problem situations that can occur when you’re on the road, such as:

• lost or locked-in keys

• flat batteries

• punctures

• empty petrol tanks.

For more information: Join NRMA’s Roadside Assistance Free2go program | Service NSW

Online Free FinAnCiAl COunSellinG

Wesley Financial Counselling services provide free, independent and confidential counselling to assist people experiencing financial difficulty. Their counsellors work with clients to help them manage and break the cycle of debt and take control of their finances.

To speak with a Wesley Financial Counsellor, call 1300 827 638.

Financial counselling | Wesley Mission

Hume is not a financial adviser. You should consider seeking independent legal, financial, taxation or other advice to check how the website information relates to your unique circumstances.

Hume is not a financial adviser. You should consider seeking independent legal, financial, taxation or other advice to check how the website information relates to your unique circumstances.

understanding Hume Fact Sheets innovative new domestic violence refuge for

navigating the world of social housing can be complex, but Hume Housing provides a range of fact sheets to make the process easier for our tenants. These fact sheets cover various aspects of tenancy, from rent reviews to maintenance and water charges. Below is an overview of what these fact sheets offer, why they are essential, and how to find them.

What Are Hume Fact Sheets?

Hume Fact Sheets are guides provided by Hume Housing to help tenants understand different aspects of their tenancy. These include:

• Social Housing rent reviews: This fact sheet outlines the process of rent calculation and reviews, helping tenants understand how their rent is determined.

• Compliments, Complaints, and Appeals: This guide explains how to provide feedback or file complaints and appeals, ensuring that tenants’ voices are heard.

• ending your Tenancy: This document provides a step-by-step guide on how to properly end a tenancy, including notice periods and responsibilities.

• looking After your Home: This fact sheet offers tips on maintaining the property, including cleanliness and repairs.

• repairs and Maintenance: This guide outlines how to request repairs and what to expect from Hume Housing in terms of maintenance.

• Water Charges Policy: This policy explains how water charges are calculated and billed, offering clarity on this often-confusing subject.

Why use Them?

• informed decisions: These fact sheets empower tenants to make informed decisions about their housing situation.

• Transparency: They provide transparency on Hume Housing’s policies and procedures.

• Conflict resolution: Understanding these guidelines can help resolve conflicts and misunderstandings between tenants and Hume Housing.

• legal Compliance: They ensure that both parties are aware of their legal obligations, reducing the risk of violations.

How to Find Them

The fact sheets are available on the Hume Housing website under ‘For Customers’ > ‘Policies and Fact Sheets’. They are usually in PDF format, making them easy to download and share.

Hume Fact Sheets are invaluable resources for anyone involved in a Hume Housing tenancy. They offer clarity, transparency, and guidance, making our tenant’s journey smoother and more understandable. Whether you’re a new tenant or have been one for years, these fact sheets are a must-read for a hasslefree housing experience.

women & children announced for Port Stephens

Hume Community Housing will deliver a new refuge in Port Stephens thanks to a significant nSW State Government investment in housing and critical support services for women and children experiencing domestic and family violence.

The $484.3million fund, pledged in October 2021 by the former NSW Government includes the delivery and operation of 39 new” Core and Cluster” women’s refuges across NSW.

Hume has welcomed the announcement as data reveals the Port Stephens LGA records significantly higher incidents of reported Family and Domestic violence. Violent incidents are 2.3 times more likely to be reported in Raymond Terrace and 2.7 times more in Tanilba Bay than the NSW state average.

Hume’s CEO Brad Braithwaite, acknowledges the dire need for appropriate and safe crisis accommodation in the area.

“Because there is no refuge or crisis accommodation in the region, our impacted customers are struggling to escape often dangerous living environments. We thank the NSW Government as this announcement will be life changing for those women and children experiencing domestic violence.”

The refuge will support local women and children requiring immediate protection from domestic family violence, prioritising Aboriginal

and culturally and linguistically diverse women. Services will also be available to gender diverse and non-binary victim survivors.

The fund delivers refuges based on an innovative new ‘core and cluster’ model which combines the services and supports of a traditional refuge with the independent living facilities of transitional accommodation (“cluster”). The ‘core’ is a communal facility which provides access to services such as counselling, legal assistance, education, and employment support designed in a child-friendly and trauma informed way. The model has been successfully trialled in the regional communities of Orange and Griffith.

Hume will deliver the model in partnership with Port Stephens Family and Neighbourhood Service (PSFaNS), who bring more than 35 years’ local experience providing life-changing services to women and families in the region. Port Stephen’s Council played a role in Hume’s successful tender bid and is acknowledged as an important supporter for increased crisis housing in the region.

Hume’s construction of six selfcontained units that allow for

pets and disability access will accommodate up to 12 occupants at a time. The units will be linked to the “core” building as well as a communal sensory play area for children and a yarning circle.

“The design features landscaped areas to encourage individuals and families to integrate with a sense of safety and security. The selfcontained accommodation will be culturally appropriate and promote privacy and independence to the occupants. PSFaNS will partner with victim-survivors to support recovery and stabilisation as well as providing a therapeutic response to children and young people” says Brad Braithwaite.

“Hume are proud to be spearheading the creation of muchneeded purpose built, safe, private, and culturally appropriate and trauma informed refuge. It will have a real impact on local women and children experiencing domestic and family violence by giving them the opportunity to build brighter, safer futures”.

Construction of the new refuge will commence in 2024 with a view to opening in 2025.

Hot Water!

Hume Community Housing recently undertook a significant upgrade at our Bruce St housing complex in Maitland, focusing on the installation of new hot water systems. The project, which spanned several months, involved great planning and coordination. The dedicated team of electricians, installers, and plumbers worked seamlessly to ensure the project was completed in a timely manner.

The residents of the Bruce St complex have expressed their satisfaction with the new installations. A few residents participate in a photo shoot to commemorate the upgrade, capturing the positive sentiment surrounding the project. The residents were particularly appreciative of the installers’ efforts, praising their professionalism and efficiency. This upgrade not only enhances the quality of life for our residents but also serves as a testament to Hume commitment to continuous improvement and resident well-being.

SAF e T y A lerT

legionnaires’ isease

Overview

Legionnaires’ disease is a severe and potentially life-threatening form of pneumonia caused by legionella bacteria, commonly found in water and soil.

rental Properties now available

The disease is uncommon but serious, and it is essential to seek medical attention if you suspect exposure. As we are entering the warmer months, more people are getting into the garden, and it is thought this is having an impact on increasing exposure.

Symptoms

If you experience symptoms such as fever, fatigue, chills, dry cough, shortness of breath, chest pain, headache, muscle pain, nausea, vomiting, or diarrhoea, consult a healthcare provider immediately.

Symptoms usually appear between 2 and 10 days after exposure.

To reduce the risk:

• Maintain water systems like air conditioning units and showers.

• Follow safety guidelines when handling soil or potting mix, such as wearing gloves and a mask.

• Quit smoking, as it increases the risk of infection.

For more information, visit Healthdirect Australia.

Stay safe and take the necessary precautions.

What is SdA?

Specialist Disability Accommodation (SDA) are properties that have been approved for some people funded under the National Disability Insurance Scheme (NDIS) to live in.

iMPOrTAnT

Hume cannot assess your eligibility for SDA. You will need to contact your NDIS Support Coordinator to see if you are eligible for SDA funding and/or request a review of your NDIS plan if it is not included.

WeST PennAnT HillS

Charming and warm home with a cosy outdoor area

The home has four-bedrooms, three bathrooms (including ensuites off two bedrooms), featuring shared living space, kitchen, dining, sensory room, laundry and double garage.

The main bathroom has a ceiling hoist and brand-new shower trolley. Ceiling hoists are also located in each bedroom. The home has fully ducted air-conditioning and heating throughout.

There is a van equipped for wheelchairs available for transport. The two vacant rooms include air-conditioning, built-in wardrobe, overhead hoist and on-site 24/7 staff support.

niAGrA PArK

Pendle Hill

Modern, spacious and peaceful home in suburban Sydney

Newly constructed: Beautiful and modern, five bedroom, two bathroom home in vibrant Sydney suburb. Located in a quiet street, close to public transport, major shopping precinct, cafes and 10-minute drive to Westmead hospital. Spacious, accessible, single-story home with stunning, well maintained gardens, featuring open kitchen and dining area, two light and spacious living areas, shared laundry and bathroom with air-conditioning and heating throughout.

Stylish home in charming bushland location

rural living: Warm and bright home with four bedrooms, one bathroom in a beautiful bushland setting. Located in a quiet cul de sac with shops and amenities at 10-minute drive away.

Single story home featuring two living areas and separate kitchen. Take advantage of the surrounding greenery; enjoy sitting in the backyard with BBQ area and shade sail.

SdA rental Properties now available

TOGeTHer HOMeS GrAduATiOn

BlACKTOWn THe POndS

Bright disability Home in Central location

Featuring five bedrooms with built in wardrobes, two spacious living spaces and two accessible bathrooms, this home may be right for you.

The single-storey property has a lovely outdoor space which is the perfect spot to relax in alone or to be social with your housemates and friends.

This house is central to public transport (train station and bus stops close by), and a 2-minute drive from Westpoint Shopping Centre. The current residents all identify as female and love having a regular routine and spending time in the garden.

eAST KurrAJOnG

Spacious, rural property

This single-storey home is set on acreage in the East Kurrajong Hills and has three vacant rooms available. The home has two occupied bedrooms, and the customers share the living space, kitchen, dining, laundry and the two bathrooms. The home has ducted air conditioning, heating, a secure backyard to enjoy nature and an inground pool.

This property offers shared independent living with 24/7 support and there is a house van available for transport.

Single room with air-conditioning, built in wardrobe and views over the property.

Modern home close to local services

The fully accessible home has five-bedrooms, featuring wide hallways, two bathrooms, two shared living spaces, kitchen, dining, laundry, and a single garage.

One of the bathrooms includes an Arjo bath with a ceiling hoist. There are also ceiling hoists in two of the bedrooms. The home has ducted air conditioning and has a secure backyard that offers an accessible alfresco area to relax and enjoy the neat and wellmaintained garden.

There is a house van available for transport. This spacious and light filled bedroom includes a ceiling hoist and built-in wardrobe.

William’s inspiring Journey

A heartfelt congratulations goes out to our extraordinary Together Homes graduates: Heather, Mark, Will, Neil, Johnny, and Damien! This project is designed to assist those experiencing longterm homelessness, not only by providing stable housing but also by helping them integrate back into society. With an impressive 96% retention rate among Hume’s participants, the program proves that homelessness is a circumstance, not an identity, and can be overcome with the right resources and resolve. Our CEO Brad and dedicated board members were thrilled to join in celebrating these remarkable individuals. Special thanks to our incredible Hume Together Homes team, including Sally, Dusanka, Nicole, Lauren, Nigel, and others, for their unwavering commitment to making this transformation possible. Each graduate has demonstrated immense resilience and determination, and their stories serve as an inspiration to us all. Let’s give them a virtual standing ovation for their hard work and perseverance!

Homelessness does not discriminate and can happen to anyone in life due to circumstances and situations beyond our control.

Acombination of events, including job loss, a relationship breakdown, an illness, or injury, in fact any traumatic incident in life can trigger a spiral into homelessness and despair.

Will or John as he prefers to be called life took an unexpected turn, leading him down a path of uncertainty, despair, and hardship. A series of unfortunate events left him without a stable place to call home for a staggering eight years. He found himself living in his car, surviving out of service station restrooms, where he would brush his teeth. “I didn’t

know where I was going to end up, and I was going through really dark times. I ended up all over the state and tried to get work here and there but found this very difficult. Every day was a mental battle.”

William’s daily existence was a mental battle, filled with anxiety, fear, instability, and an overwhelming uncertainty about the future. He roamed from place to place, often not knowing where his next meal would come from and ultimately manifesting in depression and suicidal ideation. His life had become a relentless daily struggle against the odds.

As luck would have it, Will’s situation was identified by an outreach service and he was referred to the Together Home Program with Hume accepting the referral, commencing intensive case management. On learning he would have the chance of a future, securing a home and support William broke down in what he says was “indescribable joy”.

While he initially knew little about the program and what it could do, it was an opportunity that William seized to turn his life around. The program not only provided him with a home but also introduced him to Nigel, a dedicated employee at Hume who would play a pivotal role in his transformation. Trust didn’t come easy to William, given his traumatic past, anxiety and a deep-seated mistrust of mainstream services and authority figures.

But with patience, cultural sensitivity, and a traumainformed approach, Nigel and the Together Home’s team began the journey of building trust and kindling hope in William’s heart.

“Nigel is the best person I could ask for,” William emphasises with heartfelt emotion. “He was always there for me and made me feel like I had someone to lean on and support me. He now has my full trust, and I could never thank him enough.”.

“Through the Together Home program, Nigel helped me with getting back to my country – I spent 3 trips into the country where I regained my connection with the land and spirit,” William shares. “This feeling of being back on my country made me feel strong and I felt the spirit of my ancestors lift me.”

Reconnecting with his cultural roots became a powerful source of strength for William. His trips back to his country provided him with a profound sense of belonging and empowerment. It was as if the land itself whispered stories of resilience and hope, inspiring William to further his journey of

transformation. “I now feel like a role model for my grandchildren,” William proudly says. “Being back in my country lifts me up. I know when I now need help, I can identify it, which is the biggest tool in my tool belt.”

Gardening has become one of William’s passions, and he proudly tends to his garden, cultivating herbs and a variety of tomatoes. He also loves to cook, drawing on his experience as a butcher in his younger days. Cooking with fresh herbs and homegrown tomatoes, he whips up dishes like stuffed tomatoes with mince and mouthwatering beef stroganoff.

Having a place to call home, where he can nurture a garden and indulge in his culinary talents, has brought immeasurable happiness to William’s life. Looking ahead, he aspires to return to his trade as a butcher, utilising his skills to bring the “paddock to the plate” once more.

With a scare last year after suffering a heart attack, prioritising his health is another goal, a commitment to ensuring a brighter future.

Through the Together Home’s project, having a stable home, community, his mob around him and a support network, Will can now see these goals coming true.

If he could impart wisdom to his younger self, William would say, “Keep your head up; every day is a different day, even if it feels like every day is the same.” William Pitt’s story is not just about overcoming homelessness; it’s about the incredible strength and resilience that can be found within each of us. While the Together Home program and Nigel played supportive roles, it was William’s own spirit and determination that were the true driving forces behind his transformation. His life serves

Cu STOM er C H ri STMAS e ven TS

Maitland Customer Christmas event 13/12/23, 4pm – 6pm

Maitland Park

Walker Street

Maitland

raymond Terrace Customer Christmas event 14/12/23, 4pm – 6pm

Boomerang Park

Raymond Terrace

Metro Customer Christmas event 20/12/23, 10am – 2pm

Fairfield Youth Centre 55 Vine Street

Fairfield

Would you like to hear more about our upcoming Hume Customer events via email?

Scan the Qr Code to the right and follow the simple steps to get email notifications about upcoming events in your area.

Hazard reduction is just one way of preparing for bush fires – it doesn’t remove the threat of fire, and it doesn’t remove the need for you and your family to be prepared. There are different types of hazard reduction including controlled burning, mechanical clearing like slashing undergrowth, or even reducing the ground fuel by hand.

You can see a list of planned hazard reduction burns below. This list may change at short notice depending on the weather at the time.

If there is a hazard reduction burn planned for your area, take the following steps:

• Keep doors and windows closed to prevent smoke entering homes

• Keep outdoor furniture under cover to prevent ember burns

Hazard reduction electrical Power Boards

• Retract pool covers to prevent ember damage

• Remove washing from clotheslines

• Ensure pets have a protected area

• Vehicles must slow down, keep windows up, turn headlights on

• Sightseers must keep away from burns for their own safety

• If you have asthma or a lung condition, reduce outdoor activities if smoke levels are high and if shortness of breath or coughing develops, take your reliever medicine or seek medical advice

MyFirePlan How Fireproof is your Plan https://www.myfireplan.com.au/

FACT

Poor maintenance and incorrect usage of power boards can result in home and office fires endangering lives and causing considerable damage to property. Statistics show that over 350 residential house fires are started by electrical faults in nSW each year.

POWer BOArd SAFeTy

Problems with power boards can arise from:

• Overloading the power board.

• Dust build up in unused points.

• Inadequate ventilation of the power board preventing “normal” dissipation of heat generation.

• Limited or no understanding of the amount of power being drawn by different appliances.

• Power leads becoming dislodged over time, particularly under a desk where they are knocked by feet.

• Heavy plug-in transformers that will “over balance” and partially unplug, resulting in over heating from poor connections.

• Poor placement of power cables and extension cords leading to the power board.

Spring animals

Y G Z R L K D H O V C E N R

T B E J D W P Q I S G X L M F P A U

V M Z C A I K D H B N U F S E B R T

D K Y T L X G O R F P E J Q B W O A

E P G L E B S U A M O C H I C K S N

B N A R F Y O J T H Z M T D L I P G

G R K E N R T S N A I L Q W U S R V

A D O N P H E M B J S T C E S N I F

K W U F I N L T Q E R M E A Y O N D

I B S E C K F X T D V J R H P A G Z

N E D R A G M W K U

Budget buster recipes for spring

Beef and Broccoli ingredients

• /3 cup oyster sauce

• 2 teaspoons toasted sesame oil

• /3 cup sherry

• 1 teaspoon soy sauce

• 1 teaspoon granulated sugar

• 1 teaspoon cornstarch

• ¾ pound beef flank steak, sliced into 1/8-inch thick cuts

• 3 tablespoons vegetable oil, more if needed

• 1 thin slice of fresh ginger root

• 1 clove garlic, peeled and smashed

• 1 pound broccoli, sliced into florets

1

2

When you are keeping an eye on your budget, it’s good to know you can eat cheaply without sacrificing nutrition and flavour. Our cheap and easy recipes will have you whipping them up in a flash.

In a bowl, combine oyster sauce, sesame oil, sherry, soy sauce, sugar, and cornstarch until sugar and cornstarch are dissolved.

Place steak pieces in a large, shallow bowl. Pour over the oyster sauce mixture and coat steak pieces completely. Refrigerate to marinate for at least 30 minutes.

3

Add vegetable oil in a large skillet or wok over medium-high heat. Add ginger and garlic and stir. Allow them to sizzle in the hot oil to flavor it, about 1 minute. Remove and discard ginger and garlic.

5

Add more oil into the wok if needed. Add the beef and marinade. Stir until the meat has browned, and the sauce is reduced into a glaze, about 5 minutes.

4

Add the broccoli and stir until vibrant green and slightly tender, about 5 to 7 minutes. Take the broccoli out and set it aside.

6

Add the cooked broccoli. Stir meat and broccoli until heated through, about 3 minutes.

Source: Beef and Broccoli - Insanely Good (insanelygoodrecipes.com)

Healthier Salmon rice Bowl

Serves: 2

ingredients

• 230g cooked skinless salmon fillet

• 200g cooked brown rice

• 2 tsp salt-reduced soy sauce

• 2 tsp sriracha sauce

• 2 tsp Japanese mayonnaise

• 200g Woolworths rainbow coleslaw

• 6 Qukes baby cucumbers, quartered lengthways

• ½ nori sheet, halved

• 2 spring onion, thinly sliced diagonally

1

2

Place salmon in a microwave-safe serving bowl. Top with rice, then push an ice cube in centre of rice. Cover with a sheet of baking paper, tucking in around mixture to enclose. Microwave on high for 1 minute or until heated through. Discard ice cube.

Add soy, sriracha and mayonnaise to rice mixture. Using back of a fork, coarsely mash mixture. Top with coleslaw, cucumber, nori and onion, then serve.

Source: Healthier Salmon Rice Bowl Recipe | Woolworths (https://www.woolworths.com.au/shop/recipes/healthier-salmon-rice-bowl)

Spring recipes (cont.)

vietnamese rice Paper rolls

ingredients

• 1 cup shredded barbecued chicken

• /8 Chinese cabbage (wombok), finely shredded (see note)

• ½ cup beansprouts, trimmed

• 1 small red capsicum, thinly sliced

• /3 cup fresh mint leaves

• /3 cup fresh coriander leaves, plus extra to serve

• 1 lime, juiced

• 1 tbsp fish sauce

• 12 x 22cm rice paper rounds (see note)

• Sweet chilli sauce, to serve

1 Combine chicken, cabbage, beansprouts, capsicum, mint, coriander, 2 tablespoons lime juice and fish sauce in a large bowl.

2

Place 1 rice paper round in a medium bowl of lukewarm water for 15 seconds or until just soft. Place on a clean tea towel or paper towel.

3

Arrange 1/4 cup of the chicken mixture along the centre of rice paper round. Fold ends in and roll up firmly to enclose filling. Repeat with remaining rice paper rounds and filling. Serve with sweet chilli sauce and coriander.

Mediterranean Chicken Kabobs

ingredients

• 2 teaspoons Spanish paprika

• 1 teaspoon dried thyme

• 1 teaspoon ground nutmeg

• ¼ teaspoon ground green cardamom

• Salt

• Pepper

• 2 pounds boneless skinless chicken breasts, cut into large cubes (1 ½-inch or so in thickness)

• 15 garlic cloves, minced

• 3 lemons, juiced

• 1 yellow onion, sliced

• ½ cup Extra virgin olive oil

• 1 green bell pepper, cut into 1 ½-inch pieces

• 1 red bell pepper, cut into 1 ½-inch pieces

• 1 red onion, cut into 1 ½-inch pieces

1

Source: Vietnamese rice paper rolls (taste.com.au)

Colouring in

2

Make the spice blend: In a small bowl, combine the paprika, thyme, nutmeg, cardamom, and a generous pinch of salt and pepper. Set the chicken in a large bowl and pour the spice mix on top. Use your hands to generously coat the chicken with the spices.

Marinate: In a small bowl, whisk together the garlic and citrus juice. Add the yellow onion to the bowl with the chicken, then pour the lemon juice mixture over top. Add a generous drizzle (about ¼ cup) of extra virgin olive oil. Toss the chicken to ensure it’s well-coated. Cover and refrigerate for 2 to4 hour If you’re short on time, allow the chicken to sit in the marinade for at least 30 minutes at room temperature before grilling.

3

Get ready: While the chicken sits in the marinade, make the tahini sauce according to this recipe and store in the fridge until you’re ready to serve. A few minutes before grilling, thread the chicken, bell peppers, and red onion onto skewers (discard the yellow onion, it was just to flavour the chicken). Lightly oil and heat a gas grill or griddle to medium-high heat.

4

Grill: Lightly oil and heat a gas grill or griddle to medium-high heat. Grill the chicken kabobs, turning occasionally until chicken is cooked through (internal temperature should register 165°F), 10-12 minutes.

5

Serve: Place a kabob on a warm pita, and drizzle with tahini sauce.

Source: Chicken Kabobs https://www.themediterraneandish. com/mediterranean-grilled-chickenkabobs-tahini-sauce/

Compliments, complaints and appeals

We welcome your feedback, as it helps us to improve our services. you can submit a Compliment, Complaint or Appeal.

Feedback takes different forms:

Complaint

• An expression of dissatisfaction with the standard or type of service we have provided.

Appeal

• A request to have an official decision reviewed as you don’t agree with the outcome

• If you still don’t agree with the outcome of an appeal, you can contact the Housing Appeals Committee on 1800 629 974 and they will conduct an independent review.

COnTACT uS

General enquiries: 1800 004 300

General email: hume@humehousing.com.au repairs email: repairs@humehousing.com.au

Anti-social Behaviour report

• If you are experiencing problems with your neighbours or their visitors, it is not recorded as a complaint

• Your Neighbourhood Officer will manage these reports and keep you updated on a regular basis.

Website: www.humehousing.com.au

Please like our page Hume Community Housing on Facebook to receive latest updates.

ABN: 66 647 041 988

There’s now even more ways to contact us: