Humelife Summer 2024

5 Meet The Hume Board – robyn Parker

Throughout her life, The Hon. Robyn Parker MP has worked to support, develop and strengthen individuals, families and communities.

8 Celebrations All round

The holiday season is something we love to celebrate and again we pulled out the stops and whistles to make sure customers enjoyed themselves and felt welcomed into our wonderful and supportive communities.

10 Hume in Bloom Winners!

Check out the winners from our 2023 Hume in Bloom competition

12 A community’s support turns tragedy into a new start

Read Leanne’s story.

14 Meet luke O’Hara

Making a difference in Hume’s Asset Team

16 Hume Community notice Board

See what is coming up in your area.

28 new year, new me – Job readiness

It’s 2024 and no better time to create your new beginnings, especially for those seeking to improve their career prospects.

30 Bushfire Awareness

Keep these tips in mind to keep everyone safe!

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12

8

10

Welcome to our Summer issue

From Hume’s CeO Brad Braithwaite

Hi Everyone,

What a challenging, but amazing year. With just over six months at Hume under my belt I am in awe of the terrific Hume team and just how much they do to support you, our customers stay safely, and comfortably housed during such a challenging year.

We are making a big effort to improve wherever we can and that means everything from maintenance services to how we handle and respond to complaints more efficiently, to building and developing more homes.

We are committed to supporting connected, vibrant communities and offering you opportunities to prosper – through social activities and volunteering, access to support programs, training and jobs as well as health and wellbeing supports.

Our goal is to build thriving communities that people want to be a part of. I hope you will participate in some of the life-changing opportunities we are offering in 2024.

Our new customer handbook is now out. Download your copy at https://www.humehousing.com.

au/documents/HH_Customer_ Handbook_23_A4_ebook.pdf

A big thank you to those who came to our end of year events, I enjoyed meeting you and your families and finding out more about what matters most to you. The Board and I will be out in our communities even more

during 2024 so we are genuinely in touch with your hopes, concerns, and ideas.

It’s good to farewell 2023 - it was not an easy year for many especially for those struggling to secure housing and put food on the table. We look forward to sharing some very positive announcement in the coming months detailing how Hume will be contributing to the supply of new homes for our customers.

Happy New Year from my family to yours – wishing you a safe, happy, and more prosperous 2024.

All the best,

Brad Braithwaite Chief Executive Officer

HAve yOu FOllOWed uS On SOCiAl MediA yeT?

We’re constantly sharing information about Hume and partner updates, events, resources, and services on our social media platforms. Facebook Hume Community Housing instagram @humehousing Twitter @humehousing linkedin Hume Community Housing Scan the Qr Code above to tap into Hume social media.

Meet the Hume board – The Hon. robyn Parker, MP

Throughout her life, The Hon. robyn Parker MP has worked to support, develop and strengthen individuals, families and communities. robyn has over 32 years of public sector experience which included roles in Child and Family Services, as a TAFe teacher and as CeO of Ageing and disability Services.

Robyn served in the NSW Parliament for twelve years, first as a Member of the Legislative Council, followed by four years as the Member for Maitland. Robyn chaired many parliamentary inquiries and was the NSW Minister for the Environment and Minister for Heritage (2011–14).

Chair of People and Culture Committee and member of Customer experience Committee gAiCd, JP Hume

Since leaving politics, Robyn has been appointed as a nonexecutive Director to a number of environment, education and for-purpose organisations. She is currently Deputy Chair of the NSW Heritage Council.

Robyn was elected to the Hume Board in February 2019.

What does a typical day look like for you?

Like many people, there’s no such thing as a ‘typical day’ for me but unless I’m on the M1 or the train, my day starts with an early morning walk with my dogs followed by a variety of online or face to face meetings for the various boards I’m a member of. Being a board member (or representative) of five different organisations provides lots of diversity in my life, but it can be a juggling act at times.

Can you share with us your greatest professional achievement?

As a local Member of Parliament there were big infrastructure achievements such as obtaining a site and funding for the new Maitland Hospital, but equally important was the role of assisting individuals and families with life’s challenges. As Minister for the Environment, I had a wonderful opportunity to help protect threatened species through initiatives such as forming three new National Parks and eradicating rats on Lord Howe Island.

i THink THe HuMe BOArd BringS TOgeTHer A grOuP OF COMMiTTed PeOPle WiTH diverSe SkillS And exPerienCe, WHO WOrk exTreMely Well TOgeTHer.

i WAnT TO enSure HuMe

COnTinueS AS A leAding COMMuniTy HOuSing

PrOvider WiTH A STrOng And diverSiFied grOWTH

ACrOSS Our POrTFOliO

By TAking AdvAnTAge OF Funding OPPOrTuniTieS And PArTnerSHiPS.

What connections, resources, and expertise do you have to offer to assist navigate Hume through these rapidly changing times?

I think the Hume board brings together a group of committed people with diverse skills and experience, who work extremely well together.

Governments have finally turned their attention to the urgency surrounding housing across the country.

My background and understanding of Government, current contacts, skills in engagement, communication and strategy are useful currently as we seek to position the organisation to take advantage of opportunities and position ourselves for the future.

Aside from your Hume board commitments, you are also the Chair of the PCC Committee, can you give us a brief outline of what the role of a chair is in the PCC committee?

On behalf of the board the People and Culture Committee monitors the culture of the organisation and manages strategies to ensure that is consistent with our mission. We deal with strategies, policies and practices in relation to remuneration of employees, inclusion and diversity outcomes, capability and learning, leadership and succession. We also oversee WH&S and various risk issues.

As Chair it’s important to me that we recognise, support and value our team and that we have the best processes in place to ensure an efficient, safe and rewarding workplace.

What do think is most different about the Hume of today compared to the Hume when you joined the board in 2019?

When I joined Hume, we had expanded and just taken over 2,400 homes in the Hunter. After some years of growth adaptation as well as the difficult pandemic years, we now have the right systems, leadership and structures in place to manage the diverse portfolios within Hume. We are well poised for the next phase of growth. There is an energy and excitement throughout the team, and I’m delighted to be part of it.

What is your hope for Hume’s future; if you cast forward 5 years, what is your vision for how Hume can evolve and grow?

I want to ensure Hume continues as a leading community housing provider with a strong and diversified growth across our portfolio by taking advantage of funding opportunities and partnerships.

As we continue to grow (including expanding into other areas) it’s important that we continue to maximise social impact as a customer driven organisation.

The handbook is tailored to assist you in managing your tenancy effectively with us. We are committed to providing you with all the necessary information and resources to ensure a comfortable and fulfilling housing experience. From understanding your rights and responsibilities to accessing our wide range of support services, this handbook is your go-to source for navigating your journey with Hume Community Housing. We invite you to explore these pages and discover how we can work together to make your house a home.

Robyn attending the Maitland office opening.

Celebrations all round

The holiday season is something we love to celebrate and again we pulled out the stops and whistles to make sure customers enjoyed themselves and felt welcomed into our wonderful and supportive communities. More than 350 customers and Hume teams joined in the celebrations hosted at Maitland Park and in Fairfield in Sydney.

Maitland partygoers braved the heatwave and kept their cool under the trees enjoying live entertainment, a delicious BBQ lunch provided by the Telarah Rotary Club plus loads of craft activities and games for kids.

Maitland’s Mayor Philip Penfold and the Hon. Jenny Aitchison MP, Member for Maitland Minister for Regional Transport and Roads also joined us.

In Fairfield, it was a vastly different story. As the heavens opened, and temperatures dropped. Revellers stayed dry inside the local community centre enjoying facepainting, a magic show, singing and sports and craft activities for the kids.

A special guest appearance at both events was from the big guy in red, who looked suspiciously like our CEO Brad Braithwaite, who subsequently refuted our claims. Santa checked his naughty and nice list, handing out gifts to the delight of the children. We were pleased to be joined in Fairfield by local MP Dai Li, along with Hume’s Chair True Swain, and Board Director Jeff Cummings.

A huge thank you to our partners who always make these events so successful. And of course, a big thanks also to Hume’s Ben Leauanae and Richard Hershman who event managed our important celebrations.

Hume in Bloom

Hume in Bloom gardening

Competition was a riot of colour and community spirit.

The atmosphere at Hume’s annual gardening competition is always amicable but intense, with customers armed with watering cans, secateurs, and bags of seeds and fertilizers vying passionately to clinch victory in the annual Hume in Bloom gardening competition. Now in its second year, the event showcased 25 stunning gardens, each embodying the dedication and expertise of diligent Hume customers who have honed their gardening skills.

Hume in Bloom, a green initiative, aspires to foster a sense of property pride and care by celebrating gardening prowess. A heartfelt appreciation goes out to our exceptional customers, with special thanks extended to our generous sponsors and donors — The Diggers Club, Vegepod, Maitland Council, and Bunnings.

The daunting task of selecting the best gardens falls on our judging panel, which includes representatives from our esteemed sponsors. To witness the triumphs in various categories, have a look at the photos below, showcasing both individual and group winners.

The competition has recognized 11 individual winners (some with shared prizes) and four outstanding groups of customers tending to community gardens. Prizes range from Bunnings vouchers and gardening products to seeds, vegebags, and growing charts.

And now, the moment of celebration…

Kathleen from Telopea

Tourkom from Telopea

Nawal from Fairfield

(Sponsored by vegepod)

Margret from Metford

Belinda from Macquarie Fields

(Sponsored by The diggers Club)

Shortland Street

Alexandra Ave (Eastern Section)

George Street

leT’S HeAr WHAT Our SPOnSOrS And SuPPOrTerS HAd TO SAy ABOuT THiS yeAr’S enTrieS:

rACHel BlAzey

– THe diggerS CluB:

“It’s wonderful to hear what different people are getting from the experience and will continue to achieve with time and perseverance. It’s all about the journey and including others so we are connecting and creating community.”

MelAnie ATHAn - vegePOd:

HuMe

In Bloom

Pam from East Maitland and Jessica from Metford

Kathleen from East Maitland

Carmen Janelle and Lindsey from Morpeth

Jen O’H from Woodberry

WillAn dr COMMuniTy gArden, securing a $400 Bunnings Voucher. The team will collaborate with Hume’s Cohesion Officer in the upcoming year to elevate the garden and engage more customers.

Fares from Fairfield

Bill from Telopea and Richard from East Maitland (tied)

Peter from Fairfield

All other participants receive a Certificate of Appreciation. We extend our gratitude to our judges, including representatives from the Diggers Club, Vegepod, Community Greening, and Hume.

Special thanks are also due to Hume’s dedicated employees—Richard Hershman, Ben Leauanae, Fraya Finlayson, and Julie Davenport—who contribute significantly to the success and enjoyment of the competition for our customers.

“Such high-quality entrants this year, and I especially enjoyed seeing people taking care of themselves and their properties.”

SuPPOrTer – PHil PeTTiT, BOTAniCAl gArdenS

“I really enjoy seeing how much gardening means to everyone, they all work hard and it’s nice to work hand in hand with Hume on the programs is a great outcome. I especially like that people are growing their own food, taking pride in their homes, creating safe spaces, and creating joy and enhancing their mental wellbeing”.

A community’s support turns tragedy into a new start

leanne’s story.

Raymond Terrace customer Leanne’s morning started much like any other. The nip in the weather was not unexpected as she switched on a new heater, she’d saved to purchase the day before from a local discount store. Letting out her two dogs, Leanne wandered into her kitchen to make a cup of tea.

Seconds later, a sparking sound and the smell of smoke, followed by a fire alarm sent her into a wave of panic.

Turning back to the lounge room, in a mere 30 seconds she saw flames flickering, rapidly engulfing carpet and soft furnishings.

“I was dumbstruck, I thought “how do I put this out?” before my instincts kicked in and a voice said, “grab the dogs and get out”. A call to 000, and a wait for the Fire Department, who were attending to another local fire, saw the free-standing home Leanne loved razed to the ground.

Leanne, as she recounts the story in a trembling voice, is still visibly shaken from the event in August. “When I ran I had absolutely nothing except the clothes I was wearing. I had no handbag or money, no car keys, no favourite photos or paintings, nothing but my dogs and my life”.

Hume arrived not long after the Fire Department offering support and helping Leanne work out the next steps. With nothing to her name, she had a long road ahead piecing her life back together.

“I was never so relieved to see Simone from Hume who arrived while the firies were still putting out the blaze. She helped me into a temporary motel and arranged vouchers for food and clothes. I knew I wasn’t alone.” Without a hairbrush, a change of underwear, shoes, let alone any family memories Leanne was to start all over again. “It’s an odd feeling, waking up with absolutely nothing to your name.”

Leanne has been a Hume customer for close to twenty years, and despite a horrific domestic violence attack that left her in hospital with a brain injury, she had always wanted to help others where she could.

SiMOne TOOk My MOOd SWingS OnBOArd And never TOOk OFFenCe.

SHe STOOd By Me And HelPed MAke My liFe gOOd AgAin. THAnk yOu.”

Leanne is a local volunteer, something she started seven years back lending a hand to those in the Raymond Terrace community doing it tough. Having started with Salvo’s helping people get back on their feet, she supported mums and kids escaping domestic violence in need of furniture to set up new homes. “I also worked with a Recovery Group for people wanting to get off drugs and alcohol. On Friday’s I fed kids breakfast at Woodbury Public school”. She then joined Rotary helping to source and collect furniture for their furniture bank.

“I never for one minute thought I would be on the receiving end. I was always happy to do my bit but was unprepared for how much kindness was out there for me. You sometimes wonder if people do care, and I found out just how much they do.”

As quickly as the fire that engulfed her home spread, so did the news that Leanne needed help. Hume began the search for a new home and neighbours set up a Go-Fund-Me page, people chipped in to help buy clothes and household goods. Rotary and the Salvos were by her side as soon as Hume secured a new home – a very comfortable, safe apartment in a Hume managed complex. “I had the chance to choose the home, so I felt good about it and have furnished it bit by bit with Rotary and Hume’s support. I now have most of what I need”.

Leanne says the fire taught her a lot. “I learnt that simple and uncluttered is better. I really question now if I need to buy things. My previous home probably had too many bits and pieces everywhere which did not help in a fire. I am now more conscious of how flammable things are and check labels to make sure whatever I buy is fire safe. I always turn off electricals at the power point – without fail”.

Leanne is back volunteering and has a new group of friendly neighbours. “I feel safe, it’s very private and quiet. I play bingo at the seniors’ centre and while I had to give one dog to a family friend, I still have my lovely red cattle dog for company”.

Leanne wanted especially to thank Simone from Hume. “I had some very bad days where I was angry and upset after the fire. Simone took my mood swings onboard and never took offence. She stood by me and helped make my life good again. Thank you.”

Hume conducts annual fire alarm testing. Fire alarms save lives. We ask that you allow Hume access to your home so we can help safeguard you. do you have a fire escape safety plan for your home and family? if not learn more and visit the Fire and rescue website for more information (https://www.fire.nsw.gov.au/page.php?id=81).

Anna O’Shea is one of our Tenancy Sustainment Coordinators.

1. Can you describe a typical day in your role as a Tenancy Sustainment Coordinator?

No one day looks the same in my role, which is one reason why I love it. I am always kept on my toes. Most days involve a home visit with a customer on my caseload, whether it be an initial visit or a check in. I am very lucky to get to meet many different people and be invited into their homes. It is always an extra special day if they have a furry friend for me to meet. Once I leave the visit I usually have to follow up with referrals and case notes. Some days you might see me out and about doing joint visits with Neighbourhood Officers, running our Rent it Keep it program, or meeting with local service providers.

2. Can you share a memorable experience where you felt you made a significant difference in a tenant’s life?

I don’t feel like I can take credit for these outcomes, because the tenant worked so hard to make positive changes and achieve her goals. But there is a moment that made me very happy recently. A tenant had been working with Tenancy Sustainment for over 12 months after being at risk of eviction due to rental arrears and property care. Tenancy Sustainment had linked the tenant in with brokerage, family support, and mental health services. The tenant worked hard to get out of rental arrears and through Hume’s stimulus (sorry not sure of the correct term) project this year the tenant was eligible for a new kitchen, flooring and wall paint. This project encouraged the tenant to declutter and led a complete transformation of the house. On a recent home visit her daughter commented on how she can no longer live with mess and the tenant confirmed that the daughter now helps her keep the house clean and tidy. The tenant is now working and continuing to focus on creating a safe a happy home for her family.

luke O’Hara:

Making a difference in Hume’s Asset Team

luke O’Hara, our Maintenance Manager in the Assets team, always ensures Hume’s properties are more than just buildings. Based in the Maitland/raymond Terrace, luke oversees a team dedicated to maintaining and improving. Here’s a glimpse into luke’s world.

SCrAFTing PACeS FOr COMMuniTy Pride

Q: What project in your career at Hume are you most proud of?

A: “I’m particularly proud of the time we rebuilt a pergola at our Bruce Street complex. It was a project close to my heart, as I got to revisit my carpentry skills and contribute something tangible back to the community. This project wasn’t just about construction; it was about restoring a communal space that had been missing for years due to a storm. It’s moments like these that remind me of the impact our work has on people’s lives.”

Q: How do you ensure Hume’s properties meet customer expectations?

A: “It’s all about understanding and living Hume’s values and vision. We focus on making quick and efficient decisions to address our customers’ needs. By ensuring our team members are aligned with these values, we can provide the best service and maintain high standards in all our properties.”

Q: What challenges do you face in maintaining and upgrading properties?

A: “Like any organization, we face our fair share of challenges, especially with a portfolio that requires significant maintenance. Budget constraints and adhering to standards and contracts can be tough. But we use our collective skills and experience, coupled with strong communication and collaboration across different units, to prioritize effectively and meet our customers’ needs.”

iT’S All ABOuT underSTAnding And living HuMe’S vAlueS And viSiOn. We FOCuS On MAking QuiCk And eFFiCienT deCiSiOnS TO AddreSS Our CuSTOMerS’ needS.

Q: What’s key to successfully managing Hume’s property assets?

A: “I believe in a team approach, where sharing knowledge and support is crucial. This applies across both our Metro and Regional Asset Teams. Keeping accurate data and collaborating across teams is vital for Hume’s success. I contribute through my communication skills and by supporting my team. When we succeed, Hume succeeds.”

Luke’s dedication and skill in his role significantly contribute to the quality of life for Hume’s customers. His work ensures that each property is not just a structure but a home where memories are made and cherished.

Join our Free session to help you secure, and successfully maintain a rental tenancy.

Hume acknowledges The NSW Department of Communities and Justice who developed The Rent It Keep It program. Also, our partners who support us to deliver the program.

Are you finding it hard to successfully secure a rental?

Are you struggling with budgeting and paying your rent?

Are you at risk of losing your rental because of property care issues?

no matter your age, if you are a current tenant or looking for your first rental – this program will help everyone.

learn how to be a good tenant, understand your rights, and responsibilities of renting in the private rental market (or in public and community housing) and increase your chances of successfully securing a rental tenancy.

If you are struggling to secure a tenancy, or think your tenancy is at risk we encourage you to sign up today! Register at Eventbrite or call Hume on 1800 004 300.

BOOk AT evenTBriTe

Sessions available in both regional Maitland nSW & Metro Fairfield nSW – scan the Qr Code to find a session near you.

• The 4-hour program is Free and includes a light lunch.

• Enjoy a welcoming, relaxed non-judgemental setting.

• Attend on your own or bring a support person.

• Gain a recognised Certificate of Completion to add to your customer record or use to apply for a private rental.

• You can improve your rental housing journey, moving from temporary accommodation into long term rental in the private market.

Sessions fill up fast so don’t miss out. BOOk

COMMUNITY nOTiCeBOArd COMMUNITY nOTiCeBOArd

Men And THeir BOOk WOrMS

reading for men and children

Fairfield library

next date: Monday, 05 February 2024 | 10:30AM to 11:30AM

Calling all dads, grandpas, uncles and big brothers with children under five to join in on the ‘men and their book worms’ story time session!

Men and their book worms story time is about building connections, relationships and literacy skills with

geT TeCH SAvvy in 2024FAirField liBrAry

Multiple sessions from Thursday, 01 February 2024 | 10:00AM to 10:25AM

Would you like to gain skills and confidence using your digital device? Then come and join a one-on-one Tech Help session.

Staff will provide basic assistance and support with your device. and if they can’t find an answer for you on the spot, they will guide you to additional help.

Participants must bring their own device. Bookings are essential - 25 minutes per session The service is available from 10AM to 1PM. To find out more and book Tech Help - Fairfield Library Fairfield City Council (nsw.gov.au)

dad or your male carer. Make some new friends, connect with other dads, begin a life-long journey with your child while sharing books together.

Men and their book worms Fairfield City Council (nsw.gov.au)

THe ArT OF ClAy

Fairfield City Museum and gallery designed for people with disability.

next date: Thursday, 01 February 2024 10:30AM to Thursday,

21 March 2024 | 12:00PM Thursdays 10:30AM – 12PM

A new art class designed for people with disability, focussing on the person and the process of creating. Learn something new each week with rotating materials and mediums to use! Learn new creative skills, while also strengthening fine motor skills and self-expression.

This course is designed for people living with a disability and their carers, this class is also suitable for seniors and their carers.

Please contact staff directly at 02 9725 0190 or at fcmg@fairfieldcity. nsw.gov.au to discuss specific access needs or for invoicing. Term

1 Dates: Thursdays, 1 February to 21 March 2024 (8 weeks) Times: 10:30AM - 12PM Ages: 15+ years

CABrAMATTA lunAr neW yeAr

next date: Saturday, 24 February 2024 | 11:00AM to 09:00PM

location: Freedom Plaza, Dutton Lane, Park Road & Arthur Street, Cabramatta date: Saturday 24 February and Sunday 25 February 2024

Time: Saturday 11AM - 9PM, Sunday 10AM - 4PM

Tradition and culture are celebrated with lion dancing performances and workshops, martial arts demonstrations, the God of Fortune, and both traditional and modern calligraphy stations. Kids and families are entertained with various activities, games and amusement rides. Diners pack the local restaurants well into the evening.

The annual blessing will occur on Sunday in Freedom Plaza, with the traditional blessing of Fairfield City and

the Cabramatta community at 10AM. The blessing is conducted by the Australian Chinese Buddhist Society (local temple) who bless the Country and the Community for good luck.

engliSH COnverSATiOn grOuP ingleburn library

next date: Monday, 05 February 2024 | 10:00AM to 11:00AM

As part of our friendly and informal free English Conversation Group, you will make new friends and chat with others to help improve your English.

Sessions are held weekly on Mondays from 5 February from 10-11AM, during school terms, and everyone is welcome. Call Greg Percival Library 02 4645 4059 library@campbelltown.nsw.gov.au

SiP, SeW & CrAFT

ingleburn library

next date: Monday, 05 February 2024 | 12:30PM to 02:30PM

Join our next Free Sip, Sew and Craft hands-on workshop as we work together on various projects.

You are welcome to bring your own project, or work on a community one, while practicing various sewing techniques. Sewing volunteers will be present at the session, depending on availability.

Equipment and refreshments provided.

Phone bookings are essential as numbers are limited. If you would like to participate, please call Ingleburn Library to book your spot. Call Greg Percival Library 02 4645 4059 library@campbelltown.nsw.gov.au

CAMPBellTOWn

AniMe & MAngA CluB

HJ daley library

next date: Wednesday, 31 January 2024 | 06:00PM to 07:30PM

Welcome to the Campbelltown’s Anime & Manga Club!

Our club meets regularly at the library, providing a perfect opportunity for you to connect with fellow fans who share your passion for all things, anime, manga and Japan.

Whether you are an avid collector, a seasoned cosplayer, or simply someone curious about the world of Japanese animation and graphic novels, our club warmly welcomes all levels of interest and fandom.

To stay updated on all our upcoming meetups and special events, we encourage you to register for our mailing list by emailing library.programs@ campbelltown.nsw.gov

By doing so, you will receive direct notifications about the latest club activities, ensuring that you never miss out on the fun. Anime & Manga Club - HJ Daley Library - Campbelltown City Council (nsw.gov.au)

All you have to do is

COMMUNITY nOTiCeBOArd COMMUNITY nOTiCeBOArd

PArrAMATTA AQuATiC CenTre

learn to Swim Classes

The PAC has classes available throughout the year catering for a wide range of different ages and abilities. The majority of classes are held in the Gulyangarri Badu (Children’s Pool), a dedicated Learn to Swim indoor pool, which is heated and is suitable for year-round use. Learn to Swim | City of Parramatta (nsw.gov.au)

Starting from $21.

dO yOu need Free FinAnCiAl ASSiSTAnCe?

Financial problems can affect anyone, anywhere, at any time but especially With debt building up, paying your rent or even buying food for your family can feel overwhelming.

Money troubles may leave people feeling lonely, embarrassed, and isolated. If your financial situation gives you more of an icy shiver than a warm sense of safety, help is at hand. There are many services to help you get back on your feet.

If you find yourself in a crisis, call us. We’ll listen and support you with immediate basic needs.

Call our Salvos Phone Assistance Line team in your state who will listen to the issues you’re facing and provide you with support options.

NSW 02 8775 7988 Financial Assistance The Salvation Army Australia.

Free And lOW-COST MeAlS SOuTH-WeSTern Sydney

You can find services in your area thanks to the NSW. The full document can be found at https:// www.swslhd.health.nsw.gov.au/ or via this link PowerPoint Presentation (nsw.gov.au)

SuSTAinABle living FeSTivAl

Port Stephens

neW dATe: Saturday 23 March 2024

Time: 9AM to 2PM location: Ferodale Oval - Cnr Ferodale Road and Kirrang Drive, Medowie, NSW

Join us for the Sustainable Living Festival a community day full of workshops, activities, live entertainment, local community groups, a huge market, street food, live tunes, kids zone, preloved stalls, gourmet produce and more!

Created by Homegrown Markets

X Eco Network Port Stephens and supported by Port Stephens Council.

MAiTlAnd Free Online

– Connect with top employers

date and time: Thursday, February 29, 2024 · 11AM - 2PM AEDT

About this event Maitland Job FairMaitland Career Fair Tickets, Thu, Feb 29, 2024 at 11:00AM | Eventbrite

Maitland Free Art Sunday, Drop in No Bookings Required.

Every Sunday families are welcome to attend free art making activities inspired by the exhibitions on display. No bookings required! By Maitland Regional Art Gallery.

date and time: Sun, 3 Dec 2023 10:00AM - Sun, 28 Jul 2024 12:00PM AEDT

MAiTlAnd dive in CineMA

January 26, 2023

MAiTlAnd regiOnAl ArT gAllery

Bookings are no longer required for Art Sunday, just drop in between 10:00AM – 12:00 noon! Free Art Sunday activities are designed for kids of all ages, and as a family you can all join in and get creative. Each activity takes around half an hour to complete.

Art Sunday is staffed by Art Tutors who encourage parents and children to add to their experience of the gallery by accessing hands-on art making activities in a family friendly environment.

All materials provided!

To book your place, contact Jazzie by jazzie.quinn@humehousing.com.au

able to apply for a voucher if:

0490 851 755. Numbers are limited so don’t

As part of Maitland City Councils ‘Make It Maitland this summer’ program, a special one-off edition of ‘Dive in Cinema’ will be held at the Maitland Aquatic Centre on Friday, 26 January 2024.

The film night will be complete with entertainment, food, laser tag, lawn games, and free swim time.

For more information, please click on the event listing below or follow us on Facebook. Dive in Cinema - Maitland Events.

• your child is a NSW resident and aged between 4.5 and 18 years old

You receive:

• Family Tax Benefit Part A

• Family Tax Benefit Part B

• Both Family Tax Benefit Part A and Family Tax Benefit Part B.

More information for parents, guardians and carers will be available on Service NSW website.

COMMUNITY nOTiCeBOArd COMMUNITY nOTiCeBOArd

ndiS SuPPOrT

ndiS Support Coordination: is a service designed to help you optimise the use of your NDIS plan to achieve your goals. It connects you with various NDIS providers, community services, and other government programs while building your skills and confidence in managing your supports. Whether you’re focusing on general well-being or specific goals like finding suitable housing, a support coordinator can tailor their services to meet your unique needs.

Find your local Support Coordinator today: Provider finder | NDIS

FridAy CHill

every Friday commencing

12th January – 22nd March Pacific Park, newcastle

Friday Chill is a free, family-friendly, live music event hosted in Pacific Park by Soul. It’s all about Soul giving a little something back to the community that supports us so well.

On Friday nights through summer, Soul engages local artists to perform chilled out tunes from 6:30PM till 8.30PM in a familyfriendly environment. Food trucks and kids performers/activities add to the festival environment.

Soul Hub invites our friends and community to come along and join us for a picnic in the park! BYO picnic food and beverages or take advantage of the gourmet food served by a selection of local food vendors.

As always, Friday Chill is made possible through the generous and continual support and sponsorship of Presence Real Estate, Newcastle Coal Infrastructure Group & NinthLabs.

13 yArn

Free one-on-one support for Aboriginal and Torres Strait islander people visit Website 13 92 76

The first national crisis support line for mob who are feeling overwhelmed or having difficulty coping.

They offer a confidential one-on-one yarning opportunity with a Lifelinetrained Aboriginal & Torres Strait Islander Crisis Supporter.

exPerienCing dOMeSTiC Or SexuAl viOlenCe?

1800reSPeCT | 1800 737 732

This is a 24-hour national sexual assault, family and domestic violence counselling line for any Australian who has experienced, or is at risk of, family and domestic violence and/or sexual assault.

If you are in immediate danger, call 000 for Police and Ambulance help. You can also access local support services and search the internet using Daisy, a free app developed by 1800RESPECT that protects user privacy.

revOlve reCyCling

Donate or buy a pre-loved bikes and help the planet and your pocket. Revolve ReCYCLING breathes new life into old rides. The social enterprise aims to recover, recycle and redeploy Australia’s bikes, e-bikes, scooters and other PTVs (personal transport vehicles).

Revolve ReCYCLING wants to be Australia’s best way to help riders, bike shops, fleet operators, facility managers and others give new life to old rides. They will:

• collect old rides from households & drop-off points;

• recycle or professionally refurb bikes;

• sell high-quality, affordable & warrantied redeployed bikes;

• do training & education to keep bikes on the go;

• work with Councils & bike industry for circularity;

• offer Pedal Club, a subscription program for kids’ bikes;

• give hundreds of free bikes to kids in need as part of “bike equity”, &;

• employ people from disadvantaged backgrounds.

You can find out more on their website https://revolverecycling.net/

TelOPeA FAMily Fun dAy And MOvie nigHT AT STurT PArk

date: 25 March 2023 12 noon onwards.

Sturt and Acacia Parks have undergone an extensive $5 million upgrade funded by the NSW Government under the Precinct Support Scheme. This Family Fun Day & Movie Night will feature free skate and art workshops, plus more, through the day and much more, followed by a movie at night. City of Parramatta is excited to celebrate this fantastic space with the community!

Live music, Basketball clinic, art workshops, skate workshops and Skate Jam Comps - $1000 worth of prizes and giveaways up for grabs - (booking required)

Movie On Screen: 7.20PM –9.30PM Film: Minions: Rise of Gru (2022 – PG Rated)

A fanboy of a supervillain supergroup known as the Vicious 6, Gru hatches a plan to become evil enough to join them, with the backup of his followers, the Minions.

Sturt Park is located off Sturt Street, next to Telopea Primary School, in Telopea. There is no parking onsite and limited parking around the park, therefore it is recommended guests take public transport, ride share. or walk, if possible.

looking after your home Managing mould in the home

As a Hume customer it is important that you understand your obligations when it comes to looking after your home and being a good tenant.

Under the Residential Tenancies Act, you are responsible for looking after your property and keeping it in good condition.

You are also responsible for any other people living with you, and people who visit your property.

Cleaning your home

you should:

• Keep the property clean

• Replace light bulbs

• Clean windows

• Clear gutters

• Dust and remove cobwebs

• Mow lawns and water and weed gardens

• Keep your outside spaces clear and free of rubbish.

Property Maintenance

Hume will charge you for repairs when the repairs are because you or someone in your home has deliberately damaged or neglected the property.

it is important to:

• Not cause or allow damage to the property either intentionally or through lack of care by occupants or visitors

• Not add or remove any fixtures, or do any renovations or alterations to the premises unless you speak to us first

• Not change, remove or add any lock or other security unless you have permission

• Look after any appliances provided with the property.

You should always report any damage or repairs to our maintenance team as soon as it happens.

You can do this by filling out a repair request online at www.humehousing.com.au or by calling us on 1800 004 300.

Our responsibilities

As a landlord, it is Hume’s responsibility under the Residential Tenancies Act to ensure your home:

• Is structurally sound

• Has adequate natural or artificial light and ventilation

• Is supplied with electricity or gas and have sufficient sockets to use this

• Has adequate plumbing and drainage

• Has working gas, electricity and smoke alarms

• That all supplied appliances are maintained and safe e.g., ovens

• Is clean and in good repair when you move in.

Being a good neighbour it is important to show respect and consideration for your neighbours by:

• Keeping noise levels at a reasonable level and to avoid playing loud music or causing disturbances that may inconvenience others

• Encouraging your guests to park in designated visitor parking, rather than in spaces allocated to other customers

• Being mindful of the number of guests you invite over, to avoid overcrowding and potential disruptions.

inspections

We will complete annual inspections to check:

• The property is being kept in a clean and tidy condition

• There is no breach of the Residential Tenancies Act, and the home complies with the safety and quality standards required of community housing providers

• If any responsive maintenance is required

• Who is living in the household and if this matches our records & the rent being charged

• Any support needs of the customers, including determining any tenancy and neighbour challenges.

If it is not an emergency, we will always provide 7 days written notice each time we want to inspect your home.

If you have any questions about this fact sheet, or need help looking after your home, or managing your tenancy call us on 1800 004 300.

Translation Service

If you need an interpreter to assist with this document, please call the Translating and Interpreting Service (TIS National) for free on 131 450. Ask them to call Hume Community Housing on 1800 004 300

Here’s some information and handy tips about how to prevent and treat mould in your home.

What is Mould?

• Mould is a type of fungus that thrives in damp and humid conditions.

• It reproduces by releasing spores into the air, which can settle on surfaces and grow in moist environments.

• Mould can appear as black, green, brown, or white patches on walls, ceilings, furniture, and other surfaces.

Who is responsible for Cleaning Mould?

The Residential Tenancy Act states that the responsibility for cleaning mould is shared between landlords and tenants (customers).

Generally, the following guidelines apply:

landlord responsibility

Under the Residential Tenancies Act 2010 (NSW), a landlord must maintain the residential premises in a reasonable state of repair (s63(1) RTA).

What this means is that landlords are typically responsible for addressing things like structural issues that contribute to mould growth, such as: leaks, inadequate ventilation, or water damage caused by building issues.

Customer responsibility

Under the Residential Tenancies Act you are responsible for keeping your home clean and reporting any damage to us as soon as you notice it.

You are also responsible for taking appropriate steps to reduce mould growth, such as regular cleaning and proper ventilation.

Tips for keeping your home mould-free

Prevention is key to reducing the risk of mould growth.

Here are some handy tips to help you prevent and address mould in your home.

Maintain Proper ventilation

• Open windows or use extractor fans when cooking, showering, or drying clothes.

• Keep blinds and curtains open during the day

• Ensure air vents are clean and unobstructed.

• Wipe down condensation on windows and walls regularly.

• If you use a dryer, ensure your house is well ventilated when the dryer is in use

regular Cleaning

• Clean surfaces prone to dampness, such as bathrooms and kitchens, using appropriate cleaning agents.

• Pay attention to hidden areas, including behind furniture and in corners.

Where possible

• Dry clothes outside to prevent excess moisture indoors.

• Do not block vents with furniture or other items.

• Wipe up condensation on walls or windows whenever you notice it.

• Control Humidity Levels and use a dehumidifier in areas prone to excess moisture.

report leaks or Water damage

Promptly report any leaks, water damage, or plumbing issues to our repairs team on 1800 004 300 or email repairs@humehousing.com.au

Safe Cleaning Practices

If you decide to clean mould yourself, wear protective gloves, goggles, and a mask to prevent exposure.

Use a mild detergent or a mixture of water and vinegar to clean affected areas.

Dry the cleaned area thoroughly after cleaning to discourage further mould growth.

Translation Service

If you need an interpreter to assist with this document, please call the Translating and Interpreting Service (TIS National) for free on 131 450.

Ask them to call Hume Community Housing on 1800 004 300.

Specialist disability Accommodation

rental Properties now available

What is SdA?

Specialist Disability Accommodation (SDA) are properties that have been approved for some people funded under the National Disability Insurance Scheme (NDIS) to live in. iMPOrTAnT

Hume cannot assess your eligibility for SDA. You will need to contact your NDIS Support Coordinator to see if you are eligible for SDA funding and/or request a review of your NDIS plan if it is not included.

Specialist disability Accommodation

rental Properties now available

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WeST PennAnT HillS Pendle Hill

Charming and warm home with a cosy outdoor area

The home has four-bedrooms, three bathrooms (including ensuites off two bedrooms), featuring shared living space, kitchen, dining, sensory room, laundry and double garage.

The main bathroom has a ceiling hoist and brand-new shower trolley. Ceiling hoists are also located in each bedroom. The home has fully ducted air-conditioning and heating throughout.

There is a van equipped for wheelchairs available for transport. The two vacant rooms include air-conditioning, built-in wardrobe, overhead hoist and on-site 24/7 staff support.

niAgrA PArk

Modern, spacious and peaceful home in suburban Sydney

Newly constructed: Beautiful and modern, five bedroom, two bathroom home in vibrant Sydney suburb. Located in a quiet street, close to public transport, major shopping precinct, cafes and 10-minute drive to Westmead hospital. Spacious, accessible, single-story home with stunning, well maintained gardens, featuring open kitchen and dining area, two light and spacious living areas, shared laundry and bathroom with air-conditioning and heating throughout.

Stylish home in charming bushland location

rural living: Warm and bright home with four bedrooms, one bathroom in a beautiful bushland setting. Located in a quiet cul de sac with shops and amenities at 10-minute drive away.

Single story home featuring two living areas and separate kitchen. Take advantage of the surrounding greenery; enjoy sitting in the backyard with BBQ area and shade sail.

Bright disability home in central location

Featuring five bedrooms with built in wardrobes, two spacious living spaces and two accessible bathrooms, this home may be right for you.

The single-storey property has a lovely outdoor space which is the perfect spot to relax in alone or to be social with your housemates and friends.

This house is central to public transport (train station and bus stops close by), and a 2-minute drive from Westpoint Shopping Centre. The current residents all identify as female and love having a regular routine and spending time in the garden.

eAST kurrAJOng

Spacious, rural property

This single-storey home is set on acreage in the East Kurrajong Hills and has three vacant rooms available. The home has two occupied bedrooms, and the customers share the living space, kitchen, dining, laundry and the two bathrooms. The home has ducted air conditioning, heating, a secure backyard to enjoy nature and an inground pool.

This property offers shared independent living with 24/7 support and there is a house van available for transport.

Single room with air-conditioning, built in wardrobe and views over the property.

THe POndS

Modern home close to local services

The fully accessible home has five-bedrooms, featuring wide hallways, two bathrooms, two shared living spaces, kitchen, dining, laundry, and a single garage. One of the bathrooms includes an Arjo bath with a ceiling hoist. There are also ceiling hoists in two of the bedrooms. The home has ducted air conditioning and has a secure backyard that offers an accessible alfresco area to relax and enjoy the neat and wellmaintained garden.

There is a house van available for transport. This spacious and light filled bedroom includes a ceiling hoist and built-in wardrobe.

new year, new me

Job readiness

It’s 2024 and no better time to create your new beginnings, especially for those seeking to improve their career prospects. For first time jobseeker and low-income earners, the journey towards a new job can be challenging, but with the right resources and support, it’s entirely achievable. This article highlights several free services available in Australia that can help individuals get job-ready, focusing on job interviewing skills, resume building, and finding appropriate clothing for job interviews.

1. resume and Cover letter Assistance

employment Plus offers comprehensive support for job seekers, including guidance with writing resumes and cover letters. They provide free training and access to unadvertised jobs, tailoring their services to individual needs. Their not-for-profit status ensures a focus on helping job seekers and supporting communities through employment (Employment Plus).

glide Outplacement provides a range of free job search tools, including resume and cover letter templates. They offer resources for career development, such as job search action plans, examples of key career achievements for resumes, and speculative cover letter samples. Their website also features a free eBook on successful job interviews (Glide Outplacement).

2. interview Preparation

Preparing for job interviews is crucial. Glide Outplacement’s free eBook on successful job interviews is an excellent resource for job seekers. It offers practical advice and tips to impress potential employers and secure employment offers.

WiTH dediCATiOn And THe rigHT

SuPPOrT, THe gOAl OF SeCuring A neW JOB iS Well WiTHin reACH.

3. Clothing for interviews

Dressing and grooming is so important so always make an effort. Many interviewers will size you up in the first 10 seconds and that’s largely based on how you present yourself and your body language. There is access to professional clothing attire for those on a low income so there are no excuse not to look your very best. Several organisations offer support::

• dress for Success provides women with free professional attire for job interviews. While their website content couldn’t be accessed, they are known for their work in empowering women entering the workforce (Dress for Success).

• The Australian red Cross accepts donations of quality clothing, which can be a great resource for job seekers looking for suitable interview attire. They emphasize donating items that are clean, usable, and of good quality (Australian Red Cross).

• St vincent de Paul Society (vinnies) also accepts donations of good quality clothes and household items. Their shops can be a source of affordable clothing suitable for job interviews (Vinnies).

What’s stopping you for having a great new career? Be positive, practice a mock interview with a friend or family member so you feel comfortable talking about yourself. You can find interview questions online. Practice in the mirror, talk about your strengths and what you enjoy. Ask good questions about the job itself to show you are interested. Look at their website and read what’s happening so you are up to date and keen to work with them! You can do it! Good Luck.

Would you like to hear more about our upcoming

Hume Customer events via email?

Scan the Qr Code below and follow the simple steps to get email notifications about upcoming events in your area.

Bushfire awareness

in light of the recent bushfire near Maitland that threatened our homes, we’re ramping up our efforts to keep you safe. With a challenging summer ahead, it’s important to be prepared.

On Wednesday, 15 November 2023, our staff visited 80-100 homes in high-risk areas around Maitland.

What We did

Distributed crucial fire information packs from the RFS.

Educated about the Fires Near Me and Hazards Near Me apps.

Checked that homes have working smoke alarms.

Assisted in developing fire plans.

Offered a one-time gutter clean by New West and H20 ProClean.

Approximately 50 customers accepted our gutter and downpipe cleaning service.

Feedback from you

“Thanks for the information on the bushfire safety plan and I didn’t know about the Fire’s Near Me app before.”

“Thank you! I really appreciate that!” referring to the gutter cleans.

We’re committed to your safety and preparedness. Stay safe and informed this bushfire season!

Fire safety

essential Fire Safety Tips for residents in Apartment Buildings with Mobility impairments!

Living in an apartment building brings unique challenges during a fire emergency. It’s vital to:

Plan Ahead: Create a custom emergency plan. regularly practice it with your support network.

emergency kit: Keep medications, supplies, and assistive devices ready for quick access.

Stay low in Smoke: If evacuation isn’t possible, wait near a fire exit for rescue.

know your Building: Understand the fire safety features and protocols.

Stay informed and prepared!

Fire dangers that could be on your Balcony

Did you know your balcony can be dangerous if you put the wrong things on it? Here’s what you should not keep there:

Stuff that Burns easily: Things like cardboard, paper, or wooden chairs can catch fire really fast. It’s better not to keep them on your balcony.

BBQ grills: Cooking on balconies can be risky. The heat can hurt your building, and it might start a fire.

Too Many Plants: Plants are pretty, but if you have too many, they can block the way out if there’s a fire. Keep some space clear!

Chemicals: Don’t keep things like cleaners, paint, or fuel on your balcony. They can make a fire worse.

Cigarette Butts: Never throw these off your balcony. They can land on something that burns and start a fire.

Stay Safe: Always check your balcony to make sure it’s safe.

By being careful, you can help stop fires.

keep these tips in mind to keep everyone safe!

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A S r l W x e M i T r e H T A F M F M

Back to School

WOrdBAnk: Apple, Cafeteria, desk, eraser, grade, learning, library, luncheon, Math, notebook, Pencil, recess, ruler, School, Stapler, Student, Teacher.

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1. It helps you measure and draw straight lines.

2. Time to play outside during a break in the school day.

4. A pad made of bound sheets of paper for taking notes.

7. Present for the teacher.

8. Where you go to enjoy stories and explore new worlds.

9. Place where you might eat your lunch at school.

12. A place where you learn and have fun.

Budget buster recipes for summer

Speedy peperonata penne

ingredients

• 375g penne rigate

• 280g jar grilled peppers in oil

• 1 small red onion, halved, sliced

• 2 garlic cloves, crushed

• 250g cherry tomatoes, halved

• ⅓ cup semi-dried tomatoes

• 2 tbsp red wine vinegar

• ½ tsp caster sugar

• ⅓ cup fresh flat-leaf parsley leaves, roughly chopped

1

Cook pasta following packet directions.

2 Meanwhile, drain peppers, reserving oil. Heat 2 teaspoons of the reserved oil in a large, deep frying pan over medium-high heat. Add onion. Cook for 3 minutes or until just softened. Add garlic. Cook for 1 minute or until fragrant. Add peppers and tomato. Cook for 4 minutes or until tomato is starting to collapse

3

Add vinegar, sugar and remaining reserved oil. Toss to combine.

When you are keeping an eye on your budget, it’s good to know you can eat cheaply without sacrificing nutrition and flavour. Our cheap and easy recipes will have you whipping them up in a flash.

4 Drain pasta. Add parsley and pasta to tomato mixture. Season with salt and pepper. Toss to combine. Serve.

Recipe from: Speedy peperonata penne (taste.com.au)

Asian beef noodle salad

ingredients

• 350g packet fresh Singapore noodles

• 550g beef rump steak, trimmed

• ½ cup sesame, ginger and soy marinade

• 1 medium carrot, peeled, grated

• 2 cups beansprouts, trimmed

• 6 green onions, thinly sliced diagonally

1

2

Place noodles in a heatproof bowl. Cover with boiling water. Stand for 2 to 3 minutes or until tender. Using a fork, separate noodles. Drain. Return to bowl.

Brush steak with 1 tablespoon marinade. Preheat a greased barbecue plate or chargrill over medium-high heat. Cook steak for 3 to 4 minutes each side for medium or until cooked to your liking. Transfer to a plate. Stand, covered, for 5 minutes. Thinly slice.

3

Combine remaining marinade with 2 tablespoons cold water. Add beef, carrot, beansprouts, onion and marinade mixture to noodles. Toss to combine. Serve.

Tip!

Find budget friendly recipes on www.bestrecipes.com.au

Recipe from: Asian beef noodle salad (taste.com.au)

Compliments, complaints and appeals

We welcome your feedback, as it helps us to improve our services. you can submit a Compliment, Complaint or Appeal.

Feedback takes different forms:

COMPlAinT

• An expression of dissatisfaction with the standard or type of service we have provided.

APPeAl

• A request to have an official decision reviewed as you don’t agree with the outcome

• If you still don’t agree with the outcome of an appeal, you can contact the Housing Appeals Committee on 1800 629 974 and they will conduct an independent review.

COnTACT uS

general enquiries: 1800 004 300

general email: hume@humehousing.com.au

repairs email: repairs@humehousing.com.au

AnTi-SOCiAl BeHAviOur rePOrT

• If you are experiencing problems with your neighbours or their visitors, it is not recorded as a complaint

• Your Neighbourhood Officer will manage these reports and keep you updated on a regular basis.

Website: www.humehousing.com.au

Please like our page Hume Community Housing on Facebook to receive latest updates.

ABN: 66 647 041 988 Offices

There’s now even more ways to contact us: