Humelife Autumn 2024

Port Stephens celebrates 2024

Customer David has qualified for a new lease on life 30 years of providing homes and opportunities

Contents

5 Port Stephens celebrates 2024

In February, Port Stephens came alive with the buzz of our much-anticipated New Year Celebration at Raymond Terrace.

6 Meet the Board – Jayson Bricknell

Jayson’s commitment to social justice and business skills contributes to Hume’s success.

9 Maitland unites against domestic violence

The event, themed “Invest in Women. Accelerate Progress,” featured speeches by Hume employee and MADA Chair Jenna and The Hon. Jenny Aitchison MP

10 Fire safety for people with disabilities

It is important for every person with a disability to know their fire escape plan and the common types of fires that can happen in their home.

12 Employee Spotlight – Kiara

Back in 2023, Hume welcomed then 23-year old Kiara as our first cadet under the CHIA NSW Cadetship Program

13 Hume’s 30th Anniversary

Hume Community Housing began in Fairfield in 1994 with 125 homes and $275,000 in the bank.

16 Community Notice Board

See what events are coming up in your area.

20 Qualifying for a new lease on life

For David, securing long-term support and housing would help chart a new direction that has proved to be absolutely life-changing.

23 Tech Tips

Do you struggle with your computer or mobile phone? We are here to help! 5 10

Welcome to our Autumn issue

From Hume’s CEO Brad Braithwaite

Welcome to the Autumn issue of Humelife!

What a beautiful time of the year. I for one am happy to say goodbye to the summer heat and humidity. I’m looking forward to getting out in the garden, walking, and curling up with a good read like this issue of Humelife.

I am excited to share with you that Hume is celebrating a milestone anniversary. This year marks an incredible 30 years that we have provided housing and support to many thousands of families across Sydney and the Hunter. We have a year of activities planned to acknowledge our achievements, people, partners, and of course, you, our customers. You can read more about our anniversary on page 13.

This issue is packed with essential information, particularly about your safety and wellbeing. Latest news coverage has highlighted

the growing number of harrowing accounts of home fires and sadly deaths, because of how lithium batteries are charged and stored. With more electric scooters, bicycles, and devices using these batteries I urge you to read the safety tips to make sure you and your family stay safe.

I loved reading David’s story on page 20. David is another successful graduate of Hume’s Together Home program. He had been experiencing long-term homelessness and thanks to this great program through the NSW Government, David has transformed his life. We are hoping funding for this amazing program is extended so we can support more people escaping long-term homelessness.

Behind the scenes, our teams have been busy applying for a slice of the recently-announced Housing Australia Future Fund (HAFF) so

we can build desperately-needed homes. Hume are housing experts; we know which communities are most in need and the customer groups who are most at risk. We know what constitutes considered, sustainable housing that is designed to foster vibrant, inclusive communities that people want to be a part of. Other housing providers across Australia are competing for access to these funds – so we know it will be tough, but I do hope I can share good news in the months ahead.

Enjoy Humelife and please share any feedback - we want Humelife to be a valuable read for everyone.

All the best,

Brad Braithwaite Chief Executive Officer

HAVE YOU FOLLOWED US ON SOCIAL MEDIA YET?

We’re constantly sharing information about Hume and partner updates, events, resources, and services on our social media platforms. Facebook

Port Stephens celebrates 2024

On Thursday February 15th, Port Stephens came alive with the buzz of our much-anticipated New Year Celebration at Raymond Terrace. Originally set for December but pushed back due to a heatwave, the event finally rolled out under picture-perfect blue skies.

We had an amazing turnout with over 100 people, including Hume employees and special guests. The day was filled with laughter, activities, and a sense of togetherness that only such gatherings can bring.

Starting with a Welcome to Country and a few words of thanks from Hume to all our customers, it was a fun-packed day for everyone. Emmie’s award-winning face painting and Ruby the Clown turned the park into a canvas of smiles and laughter with their incredible talents. Kids and adults alike were mesmerised by the face painting, balloon twisting, and Ruby’s roving magic, bubbles, puppetry, and hoop juggling.

But that wasn’t all. The Mini Olympics, hosted by Soldier Fit, got everyone moving and grooving. It was heartwarming to see families and friends cheering each other on during egg and spoon and wheelbarrow races, French cricket, and navigating obstacle courses. These games weren’t just about winning; they were about having fun, staying active, and enjoying each other’s company. And what’s a celebration without some good music? Nathan Drew Cole delivered just that; his music was the perfect backdrop to a day filled with community spirit.

This event was again testament to the strength and resilience of our Port Stephens community.

A huge thank you to our wonderful customers, dedicated partners, and board members for making the day unforgettable. We also extend our gratitude to the Worimi Local Aboriginal Land Council, Joblink Plus, Wesley Mission, and Port Stephens Council for their support. We’re excited about the prospect of hosting more events, so here’s to a fantastic 2024 filled with more celebrations, more connections, and more reasons to smile.

Meet the Hume Board –Jayson Bricknell

Elected in 2017, Jayson brings his commitment to social justice and extensive business experience to Hume’s Board.

Jayson has lots of experience working in customer experience, project management, transformation programs, growth, and more. Jayson is currently working in the social sector with a leading charity and coaches and mentors social enterprises.

Can you share with us a little about yourself, and why you joined the Hume Board?

I’ve got over 30 years’ experience in financial services delivering large programs of work, but I started working in the social space about ten years ago. I started to volunteer my time working for social enterprises and mentoring people. If you don’t know what a social enterprise is, they’re generally community-based organisations who are trying to solve a particular problem in a community. They’ve got great enthusiasm; they just don’t have the experience and the resources at hand.

My journey to joining the Board at Hume was a natural extension of this: working for an organisation in the social space that’s solving a problem, solving a real need. I came on board seven years ago because, at that time, we had a transformation program we were talking about doing. We’re a skills-based Board, so I came on because of my skill and background – I’m also a Chartered Accountant, so bringing that experience to the Board was beneficial.

What are some of Hume’s achievements that have stood out for you?

The Social Housing Management Transfer: for an organisation to double in size and for us to take on the biggest transfer of social housing in New South Wales is a real badge of honour for Hume. It was great to see some of the results that those that are in houses as part of the Social Housing Management Transfer rated satisfaction at 78% versus those still being supported by the Government at 67%. That’s a fantastic outcome for those people who are living in those houses, and it reflects

ONE OF THE THINGS I’VE LEARNED IN MY CAREER IS THAT YOU HAVE TO FOCUS ON THE CUSTOMER.

AT THE END OF THE DAY, CUSTOMER SATISFACTION IS A MEASURE OF WHETHER WE’RE DOING THE THINGS WE SHOULD BE DOING FOR THE PEOPLE WE’RE TRYING TO SUPPORT.

the work that Hume is doing to support them.

More recently, working on the Housing Australia Future Fund submission has been a standout. New South Wales is in a better position with social housing supply than other states, but still not in the position we need to be given the need out there. Hume has had a focus on development for a while and there’s more in the pipeline –watch this space!

Could you talk us through your role as Chair of the Customer Experience Committee? What is most important to you as Chair of that Committee?

Three years ago, we didn’t have a committee focused on customer experience. One of the things I’ve learned in my career is that you have to focus on the customer. I was part of the drive to have a Customer Experience Committee set up so the Board could focus on the customer experience as a particular area.

I think it’s important for a number of reasons, but fundamentally it comes down to customer satisfaction. At the end of the day, customer satisfaction is a measure of whether we’re doing the things we should be doing for the people we’re trying to support.

What else are you working on outside of Hume?

I still coach social enterprises, giving my time and experience to those organisations and the people working for them. One of these is Green Connect, a social enterprise based in the Illawarra region that I’ve been involved with for ten years. They

provide employment opportunities to long-term unemployed youth and refugees.

I also work part-time with Médecins Sans Frontières (also known as Doctors Without Borders). I’m helping MSF out three days a week with some new software that will allow them to assist their customers better.

HAVE YOUR SAY AT OUR TENANTS’ VOICE FORUMS

At our Tenants’ Voice Forums, Hume customers can provide feedback and ask questions, as well as hear updates from Hume employees and get advice from useful service providers.

Our last Tenants’ Voice Forum at Fairfield, which attracted over 50 customers, gave customers the opportunity to:

• Receive handy tips and advice on their tenancy

• Connect with more than ten useful service providers

• Socialise with their neighbours

We want all Hume customers to have a say, so if you haven’t attended a Tenants’ Voice Forum yet, get involved! If you would like to join or learn more, call us at 1800 004 300 or email us at get.involved@humehousing.com.au

HumePAY: The easy way to pay

Did you know that over 95% of Hume customers are enjoying using HumePAY?

Don’t waste time and energy – you can pay your rent, water, and maintenance bill online! Using HumePAY means you can:

• Make secure, safe payments at any time of the day or night

• Use your Mastercard or Visa debit card to pay

• View bill balances and ensure you always stay on top of payments

• Adjust the amount you wish to pay

• Allow household members to log in and pay

• Receive an instant receipt to your email address with print-at-home option

Simply log onto humehousing.com.au/humepay with your customer number, name, and year of birth, and easily access bill balances and make a payment.

Amy* is a Hume customer who is struggling with complex health issues and was over $8,000 in arrears until she reached out to Hume. In four months, Amy is now at $0 in arrears and is actually ahead in her rent payments.

Amy credits this turnaround to her Neighbourhood Officer for “doing her job” and “not wanting to let her down”.

Maitland unites against domestic violence

The Maitland, Port Stephens, and Newcastle LGAs have all registered “alarming increases” in sexual assault and domestic and family violence (DFV) cases. In the Maitland LGA, domestic violence-related assault rocketed up 35.6% over 2021-2022.

In recognition of International Women’s Day, the Maitland Against Domestic Abuse (MADA) Committee hosted a fund-raising event at Duke’s Restaurant and Bar, attracting close to 55 attendees and demonstrating the level of local community support towards tackling family violence. The event, themed “Invest in Women. Accelerate Progress,” featured speeches by Hume employee and MADA Chair Jenna and The Hon. Jenny Aitchison MP.

A lively auction led by Pat Howard, whose auctioneer prowess spurred a wave of generous bidding, resulted in over $10,000 raised. These funds will help towards a new information website for families and to fund the “Move for MADA” family day currently in the planning. Both initiatives aim to raise awareness about local domestic violence support services.

Special thanks to participating local businesses for their generous donations and to the resolute MADA Committee. Not only did they raise important funds, but have also further strengthened the community’s resolve to fight domestic violence.

You can read more about lithium ion battery fires and safety on page 22.

Fire safety for people with disabilities

Fire emergencies are dangerous for everyone, but people with disabilities are at higher risk. It is important for every person with a disability to know their fire escape plan and the common types of fires that can happen in their home.

It’s important you talk with Hume, as we can help with your fire escape plan.

QUICK FACTS

• More than 4 million Australians live with a mental and/or physical disability

• 47% of fire fatalities in Australia between 2003 and 2017 were people with disabilities

Six steps to practice your fire escape plan

1

Have yourself or someone you trust draw a map of your home, marking all doors and windows.

2

Consider how to exit each room of your home, making sure clutter doesn’t block your doors and windows.

4

Practice your fire escape plan regularly.

Common types of fires

Electrical Fires

• Do not overload powerpoints and powerboards

5

Talk to your neighbours so they know your plan and can help you.

• Do not use old or damaged electrical leads

• Turn off all electrical appliances before bed

Dryer Fires

• Clean the lint filter before or after each use

• Make sure there is air flow around the dryer

• Do not leave the dryer on if you’re not at home

Candle Fires

• Keep candles away from curtains

• Always watch children next to candles

• Do not leave candles on if you’re not at home

3

Choose a meeting place in front of your home (like your mailbox or a sign).

6

Call Hume at 1800 004 300 if you need help or have any questions.

Heater Fires

• Keep everything 1 metre away from the heater

• Always watch children next to the heater

• If you think the heater is broken, replace it

Cooking Fires

• Make sure your oven is clean of dust and grease

• Do not leave anything cooking if you’re not home

• Set a timer so you do not get distracted

Cigarette Fires

• Never smoke cigarettes inside or in bed

• Always put out cigarettes in an ashtray

• Make sure cigarettes are out before throwing away

Kiara

In 2023, Hume welcomed then 23-year old Kiara as our first cadet under the CHIA NSW Cadetship Program. Now, she works full-time for Hume as a Customer Service Officer.

A career in housing is a launchpad to a wide range of opportunities: from working directly with customers and applicants to understand their needs, to helping customers sustain their tenancies and overseeing property management. We sat down with Kiara recently her to learn more about her story.

Why did you feel drawn to working in the housing sector?

I had always had an interest in the community service sector, so when I read about the CHIA NSW Cadetship Program on social media and what it had to offer within the housing sector, I really wanted to take that on and see if I had the potential to work within the community.

When I applied, I was at a point in my life where I felt a bit directionless following a family tragedy and had retreated into my shell – that’s why I was over the moon when I was chosen as Hume’s cadet.

How does the CHIA NSW Cadetship Program work?

Backed by NSW LAHC, the program includes enrolment in a nationally-recognised Certificate IV in Housing qualification as well as a paid placement covering allocations, tenancy management, and property management.

During the program, I worked in multiple teams at Hume and have learned what is needed to deliver high-quality customer service.

Since completing the program, I have gained full-time employment at Hume and have also been nominated for a VET Award for Apprentice of the Year.

What does a typical work day at Hume look like for you?

My typical work day is very busy! I am always answering enquiries and helping customers fill out forms.

I WANT TO DO WELL IN LIFE AND LOVE LEARNING, HUME WELCOMED ME SO GENUINELY AND WARMLY THAT I FELT PART OF THE TEAM IMMEDIATELY. I LOVE SEEING HOW WE HELP CHANGE CUSTOMERS’ LIVES.

Every day is different and can become very challenging at times, but if you are able to organise and control your workload it ends up working out.

What do you love the most about your job?

I love my interactions with our customers. It’s great to see the impact you can make on a customer in the morning if they’re having a bad day and you’re able to assist them with something so small. By taking time aside to help them, customers walk out with a smile on their day and their whole day can be made.

I want to do well in life and love learning, Hume welcomed me so genuinely and warmly that I felt part of the team immediately. I love seeing how we help change customers’ lives.

What advice would you give to anyone wanting to work in housing?

Always be open minded, we don’t always know what is happening in other people’s lives and just being able to help someone would make a customer’s day.

CELEBRATING HUME’S 30TH ANNIVERSARY

1994–2024

We are delighted to be celebrating three decades of housing people safely and securely so that families, individuals, and communities can thrive.

Hume Community Housing began in Fairfield in 1994 with 125 homes and $275,000 in the bank. Our ambitions were big, and we had an insatiable commitment to helping more Australians into homes. Knocking on our doors were families fleeing domestic violence, lowincome earners struggling to rent, migrants and refugees desperately seeking a fresh start, and people living with disability who needed a secure roof over their head.

The word “community” in our title is an important one. We are a grassroots organisation that has always sought to be a bedrock in the communities we represent. Since 1994, we estimate we have supported over 20,000 families to access secure safe, affordable housing

Please join us as we mark Hume’s life changing impacts that are reverberating both now and for generations to come.

Are you a Hume customer with a story to share?

Have you raised a family in a Hume home or achieved something you are proud of that has been possible by access to social or affordable housing?

We want to share your stories. You can reach out to our Communications team at humelife@humehousing.com.au and we can help write your story.

DID YOU KNOW?

• We are called Hume Community Housing because in 1994, our first address was an office located on the Hume Highway in Liverpool. The Hume Highway is one of Australia’s most important highways and the main thoroughfare connecting Sydney’s west and southwest.

• In 1994, the top grossing film we watched was the Lion King. We sung along to The Sign by Ace of Base while our kids screamed “Fruit Salad”, embracing a new era of Wigglemania

• Since 1994, Sydney has seen a 511% increase in house prices which has put a massive strain on the rental market. Hume are needed more than ever to help solve the housing crisis.

• Since 1994, we estimate that we have supported over 20,000 households into homes.

• If Hume were a suburb, we would be the size of Lidcombe (a suburb 15km west of Sydney’s CBD).

Our old logo

Join our FREE session to help you secure, and successfully maintain a rental tenancy.

Hume acknowledges The NSW Department of Communities and Justice who developed The Rent It Keep It program. Also, our partners who support us to deliver the program.

Are you finding it hard to successfully secure a rental?

Are you at risk of losing your rental because of property care issues?

Are you struggling with budgeting and paying your rent?

No matter your age, if you are a current tenant or looking for your first rental – this program will help everyone.

Learn how to be a good tenant, understand your rights, and responsibilities of renting in the private rental market (or in public and community housing) and increase your chances of successfully securing a rental tenancy.

If you are struggling to secure a tenancy, or think your tenancy is at risk we encourage you to sign up today! Register at Eventbrite or call Hume on 1800 004 300.

BOOK AT EVENTBRITE

Sessions available in both Regional Maitland NSW & Metro Fairfield NSW – scan the QR Code to find a session near you.

• The 4-hour program is FREE and includes a light lunch.

• Enjoy a welcoming, relaxed non-judgemental setting.

• Attend on your own or bring a support person.

• Gain a recognised Certificate of Completion to add to your customer record or use to apply for a private rental.

• You can improve your rental housing journey, moving from temporary accommodation into long term rental in the private market.

Sessions fill up fast so don’t miss out.

HUNTER COMMUNITY NOTICEBOARD

INDIGENOUS STORYTELLERS SCHOLARSHIP

Submissions due: Thursday 18th April 2024

The Indigenous Storytellers Scholarship empowers Aboriginal and Torres Strait Islander storytellers from across New South Wales by providing resources and industry guidance to support their creative aspirations.

One deserving recipient is awarded $10,000 to support their creative aspirations and all nine finalists will have the unique opportunity to receive mentorship from a leader within their specific field, further enhancing their growth and impact in the creative landscape.

This year’s mentors include accomplished individuals such as international model Samantha Harris, musician Mitch Tambo, Bangarra Dance youth program director Sidney Saltner, and author Professor Chelsea Watego, among many others.

Aboriginal and Torres Strait Islander people in New South Wales can submit applications at faconaustralia.com/scholarship before the deadline of 18th April 2024.

FREE EVENT EMPOWERING YOUNG WOMEN

Thursday May 2nd 2024 | 10:45am – 4:00pm | 67 Cleary Street, Hamilton

BRAVE is an exciting one-day event by The Salvation Army aimed at empowering young women aged 15-27 who are survivors of trauma to understand their worth and potential.

The event will be held at the Oasis Youth Services Centre and includes motivational speakers, morning tea and lunch, and a choice of a pamper afternoon with local beauty artists, a yoga class, a cake decorating workshop, or a candle making workshop.

This is a FREE event with limited spots – please contact 0438 592 371 before April 21st to find out more!

COMMUNITY NOTICEBOARD

JUSTICE OF THE PEACE SERVICES

Contact for times and dates | Maitland LGA

FREE YOUTH YOGA CLASSES

Next date: Wednesday May 8th 2024 | 2:30pm – 3:30pm | 67 Cleary Street, Hamilton

Clear up your mind and improve your flexibility with free yoga classes for people aged 12-28 at the Oasis Youth Services Centre (67 Cleary Street, Hamilton)!

These classes will be running every Wednesday afternoon from May 8th until September 25th.

For more information, please contact 0438 592 371

Maitland Libraries have staff members who are trained as Justices of the Peace, also known as JPs. These JPs are available to witness statutory declarations or affidavits and to certify copies of original documents.

You don’t need to make an appointment; all you need is the original document you need witnessed or certified as well as photo ID.

Please contact Maitland Libraries at (02) 4033 0999 to confirm availability of a JP at your local branch before visiting.

BULKY WASTE SERVICE

Contact for times and dates | Maitland LGA

Each household in Maitland City Council can use two waste services each year to get rid of bulky household items. There are a range of options you can choose that best suits your needs:

• 2 x waste vouchers (250kg each) to use by themselves during the year or use together for up to 500kg

• 2 x kerbside pickups (2m2 each) to use by themselves during the year or use together for up to 4m2

• One voucher of each of the above

For more information, please contact Maitland City Council at info@maitland.nsw.gov.au or (02) 4934 9700

COMMUNITY NOTICEBOARD

SYDNEY

TINY TOTS LIBRARY SERVICE

Tuesdays and Thursdays | Once a month | Fairfield LGA

Fairfield City Council offers free delivery of library resources for parents and carers of babies 0-6 months old who may find it difficult to visit libraries in person. These resources include:

• Audiobooks

• DVDS

• Books (including large print)

• Community language materials in Arabic, Assyrian, Chinese, Thai, Serbian, Polish, Russian, and Vietnamese

This service is available for parents and carers in the Fairfield LGA, and delivery happens once a month on Tuesdays and Thursdays.

For more information, please contact the Home Library Service on (02) 9725 0333.

AUSLAN FRIENDSHIP GROUP

Fridays during school terms | 52 Scott Street, Liverpool

Do you sign? Are you interested in learning or practising your signing skills?

A small friendly group made up of members of the Deaf Community and AUSLAN practitioners meet at the Yellamundie room at Liverpool City Library on Fridays for a meet and greet, coffee, and sign-chat.

No booking is required, and students of AUSLAN and anyone interested in sign language are welcome to join.

GUNTAWANG ABORIGINAL WOMEN’S GROUP

2nd and 4th Tuesday each month | 10:30am – 2:30pm | Fairfield LGA

The Guntawang Aboriginal Women’s Group was founded in 2013 with the goal of empowering Aboriginal and Torres Strait Islander women living in the Fairfield IGA to connect with the land and each other.

The group, run by a group of dedicated volunteers, allows its members to have a safe space to socialise over activities such as art, craft, and yarning.

For more information, please contact Wendy at 0414 964 657.

COMMUNITY NOTICEBOARD

ARRUNGA COMMUNITY MEN’S SHED

Tuesdays, Wednesdays, and Thursdays | 8:30am –2:00pm | 17 Delaware Road, Ermington

Many men are reluctant to talk about their emotions and ask for help due to stigma. Because of this, men are more likely to drink more, take more risks, and suffer from isolation, loneliness, and depression.

The Arrunga Community Men’s Shed, located in the Arrunga Aged Care Facility in Ermington, aims to combat this isolation by providing a dedicated space for men to socialise, build toys for charities, and fix items in the local community.

For more information, please contact Vince at (02) 8878 6479.

Would you like to hear more about our upcoming Hume customer events via email?

Scan the QR Code to the right and follow the simple steps to get email notifications about upcoming events in your area.

HEADSPACE WORK AND STUDY SUPPORT

Contact for dates and times | Hybrid

If you’re a young person looking for support to reach your work and study goals, headspace offers several services depending on your needs:

• Tailored 1-on-1 support: headspace can connect you with a Work and Study Specialist, who will work with you in-person or online to help you figure out your career goals and how to reach them. headspace can also connect you with a Career Mentor, who will be matched with you based on your experience and goals.

• Online resources: There are a range of articles and interactive activities on the headspace website to help you write your resume, prepare for job interviews, starting a new job or exams, manage work or study related stress and anxiety, and more.

• Group chats: There are monthly group chats hosted by Work and Study Specialists to talk about specific topics related to work. There are also fortnightly peer group chats hosted by moderators where you can chat with other young people about resumes, interviews, and more.

For more information, please visit headspace.org.au or contact 1800 810 794.

Qualifying for a new lease on life

David proudly displays his Together Home certificate with Debbie, his support co-ordinator from Hume.

People experiencing homelessness can easily fall through the cracks and are often invisible. For David, securing long-term support and housing would help chart a new direction that has proved to be absolutely life-changing.

We first met David in 2020, a proud Aboriginal man who was homeless and receiving only limited support. We learnt David had been living rough in Sydney’s inner city and south-west for many years.

David suffers from several serious health conditions, including a childhood brain injury affecting his literacy and numeracy skills. He also has epilepsy, heart disease, and a condition called gout which means he endures chronic pain and struggles with walking. Sadly, David had only limited access to healthcare and his life expectancy, if he stayed on the streets, would be short-lived.

Hume is one of a small number of community housing providers who manage all aspects of the Together Home program, an NSW Government initiative design to address long-term homelessness. The program provides stable two-year long housing and intensive supports to change people’s lives.

We were delighted we could introduce David to the program and today he is one of the program’s success stories. He was part of Tranche one where 80% of customers successfully transitioned into long term housing.

David is deservingly proud of his certificate acknowledging his successful completion of the Together Home program. “It’s the first certificate I have ever gotten, in my whole life”, he said while proudly posing for our photo.

The road to stability has been a huge undertaking. David has struggled all his life with building relationships and social connections. This meant he also resisted engaging with healthcare and support professionals and his health was deteriorating.

“A big part of what we do is supporting David to build trust and he has made huge progress”, says Debbie, his Support Officer from Hume. Throughout the past few years, Debbie and support partners have partnered with David to receive appropriate treatment and medication to better manage his medical conditions.

A BIG PART OF WHAT WE DO IS SUPPORTING DAVID TO BUILD TRUST AND HE HAS MADE HUGE PROGRESS

With Hume’s help, David receives supports including a Disability Support Pension, and services from Australian Unity Aboriginal Home Care Services. Hume identified and supported his application to access NDIS supports and tap into cultural supports from Gandangara Health Services. David now enjoys social outings to local parks and locations he chooses with his Aboriginal support carer.

“To help with David’s access and mobility, Hume installed a ramp. We check in to make sure his home is safe and well-maintained”, says Debbie. “It is the coordination of all these services and supports that has helped David turn his life around.”

Fast forward to 2024, and today David is a different man, demonstrating a stark contrast to his former self and those hard years spent on the street. Through the Together Home program David demonstrated that he could live independently and is now what we call a “mainstream tenant” with a secure rental home in Cabramatta West and holds an excellent tenancy record.

David is always up to date with his rent and is very house-proud. He shares his home with his beloved dogs Ruby and Max, faithful, lively companions that at times are a real handful!

“Hume acknowledges how important pets are for people’s emotional and physical well-being and with Davids’s mobility issues we worked with a great community program formerly known as POOPs (Pets of Older People) to help him manage and care for his dogs”. He keeps his home neat and tidy with the help of his support services”, says Debbie. “We are very proud of him”.

If you or someone you know is experiencing or at risk of homelessness, you can contact Hume at 1800 004 300 or Link2home at 1800 152 152 outside office hours.

Battery and charging safely at home

Lithium-ion batteries are the fastest growing fire risk in New South Wales. It is important to understand how to manage the risks and be prepared if things go wrong.

What is a lithium-ion battery?

Lithium-ion batteries are found in small portable devices like phones, laptops, power tools, as well as large transportation devices like e-bikes and e-scooters.

Why are lithium-ion batteries dangerous?

Lithium-ion batteries contain a large amount of energy in a small space. When a battery fails, energy is released that can cause explosions, toxic fumes, and even ignitions.

What can I do to stay safe?

• Make sure your smoke alarm is working in rooms where batteries are charged or stored.

• Charge batteries on hard surfaces that cannot catch fire, like concrete floors or tiles.

• Disconnect devices once they are charged to 100%.

• Only use chargers that have the Australian Regulatory Compliance check mark.

• Do not charge batteries when you are sleeping or not at home.

• Do not use any battery that has been exposed to heat.

What are the warning signs to look out for?

You should look out for strong smells, discolouration, swelling, and leaking, as well as any hissing, crackling, or popping sounds coming from your device.

What should I do if a device overheats or catches fire?

If a device overheats, unplug it (if charging) and, if possible, move it safely outside.

If a device catches fire, small flames can be put out with a bucket of water or hose if the device is unplugged. If the flames continue, evacuate the area and close the door.

Call Triple Zero even if the flames have gone out, as the device can catch fire again.

Tech Tips

Need help to master your computer and mobile?

Welcome to the first installment of our new Tech Tips segment! In this edition, we will show you how to block a person on Facebook on your computer.

How to block a person on Facebook

Step 1

Go into Facebook and click on the circle with your profile picture on the top right.

Step 2

A menu will drop down – click “Settings and privacy”, then “Settings”.

Step 3

You can either scroll down to “Blocking” in the left side bar or search “blocking” in the search bar.

Step 4

A list of items will appear with the heading “Blocking”, click “Edit” next to “Block users”.

Step 5

A window will pop up. Click “Add to Blocked List”.

Step 6

Type in the Facebook account name that you want to block, then click “Block” next to their name. Voila!

Specialist Disability Accommodation

Rental Properties now available

What is SDA?

Specialist Disability Accommodation (SDA) are properties that have been approved for some people funded under the National Disability Insurance Scheme (NDIS) to live in.

IMPORTANT

Hume cannot assess your eligibility for SDA. You will need to contact your NDIS Support Coordinator to see if you are eligible for SDA funding and/or request a review of your NDIS plan if it is not included.

WEST PENNANT HILLS

Charming and warm home with a cosy outdoor area

This beautiful four-bedroom home features ceiling hoists in each bedroom and the main bathroom, a shared living space, sensory room, and air-conditioning and heating throughout.

NIAGRA PARK

Stylish home in charming bushland suburb

This warm four-bedroom home is situated in a beautiful bushland setting and features two living areas, a separate kitchen, a barbeque area, and shade sail for relaxing all year round.

PENDLE HILL

Modern, spacious and peaceful home in suburban Sydney

This modern five-bedroom home features stunning gardens, an open kitchen and dining area, two light and spacious living areas, shared laundry, and airconditioning and heating throughout.

Rental Properties now available Specialist Disability Accommodation

BLACKTOWN THE PONDS

Bright and beautiful home in central location

This spacious five-bedroom home is home to all women and features a relaxing outdoor space, built-in wardrobes, two living spaces, and many opportunities for socialising.

Modern home close to local services

This fully accessible five-bedroom home features wide hallways, two living spaces, an Arjo bath with a ceiling hoist, a secured backyard, and ducted air-conditioning and heating throughout.

EAST KURRAJONG

Spacious and rural property

This lovely five-bedroom home is set on acreage and features a pool, a secure backyard, green views, a house van for transport, and ducted air-conditioning and heating throughout.

Customer Handbook

The Customer Handbook is tailored to assist you in managing your tenancy effectively with us. We are committed to providing you with all the necessary information and resources to ensure a comfortable and fulfilling housing experience.

From understanding your rights and responsibilities to accessing our wide range of support services, this handbook is your go-to source for navigating your journey with Hume Community Housing. We invite you to explore these pages and discover how we can work together to make your house a home.

tailored to assist you in managing effectively with us. We are committed with all the necessary information ensure a comfortable and fulfilling From understanding your responsibilities to accessing our wide services, this handbook is your navigating your journey with Housing. We invite you to and discover how we can make your house a home.

Rent assistance

Rent Assistance is part of your rent with Hume. It is important to ensure that you are receiving the correct amount of Rent Assistance from Centrelink.

What is Rent Assistance?

Rent Assistance is a non-taxable income supplement payable to eligible customers who rent a Community Housing property. It is calculated as part of your rent with Hume.

Who is eligible for Rent Assistance?

Pensioners, allowance recipients and those receiving Family Tax Benefit Part A may be eligible for Rent Assistance.

How to claim Rent Assistance

You will find details of your calculated Rent Assistance entitlement on page 3 of your Notice of Rent Assessment.

If the Rent Assistance amount shown on your assessment does not match what is on your Centrelink statement, please contact Centrelink (or the Department of Veterans’ Affairs if you receive a DVA payment).

You will need to tell them your weekly rent and that you are in community housing. You will also need to tell them about any changes to your household

IMPORTANT

Centrelink may ask you to complete a Rent Certificate to confirm your rent details.

Our Customer Service team can assist you with completing your Rent Certificate.

Rent assistance can be complicated. We’re here to help.

If you have any questions about rent assistance or your rent in general, please reach out to us at income@humehousing.com.au.

If you need information in your language, please call the Translating and Interpreting Services at 131 450 and they can talk to Hume on your behalf.

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Hume suburbs across NSW

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RAYMOND TERRACE

CABRAMATTA

WOODBERRY

CLAYMORE

THORNTON

TENAMBIT

PARRAMATTA

NELSON BAY

LIVERPOOL

MORPETH

MILLER

PORT STEPHENS

FAIRFIELD

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MAITLAND

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Budget buster recipes for autumn

BBQ chicken loaded fries

Here is a cheap, delicious family meal you can whip up in 10 minutes.

Ingredients

Frozen fries (4 servings worth)

1 whole rotisserie chicken

1 cup grated cheese

2 cups barbeque sauce

Grated cheese

Spring onion (optional)

Chopped bacon (optional)

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Cook the frozen fries according to the instructions on the packet.

While the fries are cooking, place rotisserie chicken into a large bowl and use two forks to shred the meat. Pour barbeque sauce into the bowl and stir until the chicken is coated.

Once the fries are cooked, transfer them to a baking dish and top with as much saucy chicken as desired. Top the chicken with grated cheese, then place the baking dish back into the hot oven and cook for 5 minutes until the cheese is melted.

Ice cream slice

Who doesn’t love a yummy sweet treat? Make a batch to store in the freezer.

Ingredients

1 and a half packets malted milk biscuits

400g sweetened condensed milk

600ml thickened cream

1 chocolate honeycomb bar

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When you are keeping an eye on your budget, it’s good to know you can eat cheaply without sacrificing nutrition and flavour. Our cheap and easy recipes will have you whipping them up in a flash.

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Line a baking tray with Glad Wrap and place a layer of malted milk biscuits on top.

Whip sweetened condensed milk and thickened cream together into a bowl until thick. Break the chocolate honeycomb bar into the bowl and mix until combined.

Spread the mixture over the biscuits on the tray, then top with the remaining biscuits.

Cover the tray and freeze overnight. Cut into slices to serve.

You can serve as is onto plates or top with spring onion or chopped bacon for extra flavour!

Recipe from Hume team member Danica.

Tip!

For an extra special treat, roll the slices in corn flakes or peanuts.

Recipe from bestrecipes.com.au

Compliments, complaints and appeals

We welcome your feedback, as it helps us to improve our services. You can submit a Compliment, Complaint or Appeal.

Feedback takes different forms:

COMPLAINT

• An expression of dissatisfaction with the standard or type of service we have provided.

APPEAL

• A request to have an official decision reviewed as you don’t agree with the outcome

• If you still don’t agree with the outcome of an appeal, you can contact the Housing Appeals Committee on 1800 629 974 and they will conduct an independent review.

CONTACT US

General enquiries: 1800 004 300

General email: hume@humehousing.com.au

Repairs email: repairs@humehousing.com.au

ANTI-SOCIAL BEHAVIOUR REPORT

• If you are experiencing problems with your neighbours or their visitors, it is not recorded as a complaint

• Your Neighbourhood Officer will manage these reports and keep you updated on a regular basis.

Website: www.humehousing.com.au

Please like our page Hume Community Housing on Facebook to receive latest updates.

ABN: 66 647 041 988

Offices PLEASE BOOK AN APPOINTMENT BEFORE ATTENDING ANY HUME OFFICES

7 Hamilton Road

Cabrogal Country

Fairfield

NSW 2165

464 High Street

Wonnarua Country Maitland

NSW 2320

There’s now even more ways to contact us:

46 William Street

Worimi Country

Raymond Terrace

NSW 2324