Common Service Tool Manual
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Table of Contents Background ...................................................................................................................... 4 Software Download........................................................................................................... 5 For Fujitsu Workplace ................................................................................................... 5 NON Workplace PC & Laptop ....................................................................................... 5 Hardware .......................................................................................................................... 6 Updating Common Service Tool ....................................................................................... 7 Login ................................................................................................................................ 9 Setup .............................................................................................................................. 10 Common Service Tool Start Menu .................................................................................. 13 “Searching For Products” ............................................................................................ 14 Connection Guides...................................................................................................... 15 Logbook ...................................................................................................................... 16 Documents.................................................................................................................. 18 Settings ....................................................................................................................... 19 About .......................................................................................................................... 20 Connected to Common Service Tool .............................................................................. 21 Supported Products ........................................................................................................ 28 PP 65/220 ................................................................................................................... 28 Preparation / Connection Guide ............................................................................... 28 Updating Firmware .................................................................................................. 28 Reboot..................................................................................................................... 28 PowerPackBootConnection PP65/220 ..................................................................... 28 DM650 ........................................................................................................................ 28 K6500 / K6500 Ring / K6500 Chain ............................................................................. 28 WS220 Remote ........................................................................................................... 29 Preparation / Connection Guide ............................................................................... 29 Updating Firmware .................................................................................................. 29 Reboot..................................................................................................................... 29 PowerPackRCUBootConnection WS Remote ......................................................... 29 FS 5000 & FS 7000..................................................................................................... 30 Preparation / Connection Guide ............................................................................... 30 Updating Firmware .................................................................................................. 31 Reboot..................................................................................................................... 31 PG 820 RC Grinder ..................................................................................................... 31 Preparation / Connection Guide ............................................................................... 31
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Updating Firmware .............................................................................................. 31 Reboot..................................................................................................................... 31 PBL2BootConnection PGRC Machine/Remote........................................................ 32 PG 820 RC Remote .................................................................................................... 32 Preparation / Connection Guide ............................................................................... 32 Updating Firmware .................................................................................................. 32 Reboot..................................................................................................................... 32 PBL2BootConnection PGRC Remote ...................................................................... 33 FAQ ................................................................................................................................ 34
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Background Common Service Tool (CST) is a hardware and software tool which enables Husqvarna Personnel to update firmware. CST is built to support Husqvarnas large range of intelligent products with ONE tool to work with. Already in this very first version 1.1, CST support Large Flat Saws, PG820 RC, and Prime products. CST version 1.1 comes with some new important features like: - Software updates is distributed automatically from the back-end server - Firmware files are automatically kept up-to-date in the CST program The ambition is also to produce easy-to-use material which is delivered in a way so we can re-use it. This means that how-to-movies, animations etc will be important tools. It also means that we will start building the manual as a digital manual on those pages. Feedback is always welcome so that we can improve on this delivery and serve our staff in a professional way. For further information see support.husqvarnacp.com and the upcoming Service Bulletin that covers CST.
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Software Download For Fujitsu Workplace For a complete step by step instruction open: CST Installation.pdf Click the link below, when arriving at Connect portal: 1. Tick the box for Workplace application 2. Type 'Common Service Tool' in the search field, make sure to choose Version 1,1 or higher. 3. Follow the order form 4. CST will be pushed to your laptop automatically Note 1: It may take from 3-24 hours until the installation is distributed to your pc. Note 2: This is a free Husqvarna license.
http://connect.husqvarnagroup.com/wps/myportal/services/itportalhome/forme/application s/requestapplication/
NON Workplace PC & Laptop Logon to the Support site, download and install the following file: http://support.husqvarna.com/files/Husqvarna/ss/cst/CSTSetup1.1.1068.3563.exe
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Hardware You are going to need a USB-cable to hook up to your product. We are using the same Cable for all our products. It is a standard USB-Mini-B cable and can be bought in your local electronics supply store.
Picture 1 USB-Cable
Picture 2 USB-Mini B interface
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Updating Common Service Tool CST will tell you when there is a new version available for you to download. This will update the Common Service Tool software on your computer. Firmware for your products will be updated automatically as long as you have internet connection. Caution! You need to have administrator rights on your computer to be able to update it directly from CST. If you don’t have administrator rights follow the instructions below.
Picture 3 This message will come up when it’s time to update.
1. Click on the “Inte nu” (Not now) button showed in Picture3. CST will then start. 2. Close down CST.
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Picture 4 Software Center Icon
3. Open up Software center by clicking the icon showed in Picture 4.
Picture 5 Software Center
4. Find the Common Service Tool –Install Application like the one showed in picture 5. 5. Click the Install button in the lower right corner. 6. CST will now install the latest version on your computer.
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Login
Picture 6 Common Service Tool Login.
To be able to logon to CST you need to have a Husqvarna e-mail account. So when CST prompt you for Username and Password. Just enter your e-mail address and password.
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Setup
Picture 7 Common Service Tool Setup
When you start CST for the first time it will ask you for some settings and contact information. Make sure to put in your preferred language and Units system.
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Picture 8 Company Details
CST will also ask you for your company information. Make sure to put in this information because CST will ask for this information every time you logon until you do it.
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Picture 9 Document Download
CST will also ask you if you want to add local Documents. Choose No Documents since there is no support for Construction Documents in CST.
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Common Service Tool Start Menu
Picture 10 Common Service Tool Start Menu
Once you logon to CST and have finished your settings you will reach the Start Menu. The following pages will explain all of the different functions in the Start menu.
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“Searching For Products”
Picture 11 Searching For Product…
Auto Detect is the Default Setting for CST, this means that CST will start searching for any connected product immediately. There is also 3 other options available:
PowerpackBootConnection This is an extra option for PP65/220 when Autodetect doesn’t work. For a deeper explanation see the PP65 Section of this manual. PowerpackRcuBootConnection This is an extra option for WS220 Remote when Autodetect doesn’t work. For a deeper explanation see the WS220 Section of this manual. Pbl2BootConnection This is an option for PG820RC Grinder and Remote when Autodetect doesn’t work. For a deeper explanation see the PG820RC Section of this manual.
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Connection Guides
Picture 12 Connection Guide
Here you can find information regarding how to connect your product to CST. Construction will be included in the upcoming releases.
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Logbook
Picture 13 Logbook
The Logbook can be reached from both the upper right corner of the start menu and from the link in the middle of start menu
Picture 14 Logbook opened
The logbook can be used for making Service Notes regarding the products that you have updated. It will also show you the history of all products that you have connected to your computer trough CST.
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Documents
Picture 15 Documents
The document section is an option to download manuals for your products. We have decided to keep our documentation in our upTool so we won’t support this function fwith construction products manuals.
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Settings Setting
Picture 16 Settings
The settings section will let you change languages, units etc. The same information that you need to put in the first time you start CST.
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About
Picture 17 About
Here you can find information on which CST version you have installed.
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Connected to Common Service Tool Most of the Construction Products that’s supported by CST will be recognized when you plug in your product to your computer with your USB cable. This section will give general information on what happens when you connect to CST. To make sure that you are using CST the correct way for a certain product, make sure to read the product related parts of this manual.
Picture 18 Driver Software installation
Your computer will start to check and install drivers for your usb device once you connect your product. This is normal and it will do it now and then when you connect to CST. Just wait until it goes away and your connection will work properly.
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Picture 19 Customer Information
When CST recognizes your device it will open up a customer pop up. You can add information regarding your customers and connect the connect product to an existing customer. If you don’t want to add information just click cancel or the red x in the top right corner.
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Picture 20 CST Connected to a product.
CST will show you a picture of the connected product when it’s been recognized. For most of our products it will also tell you if your product is up t date, or if there is a newer version available. It will also tell us the product number and serial number for the connected product.
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Picture 21 Information tab.
If you click on the Information tab in the top left corner it will give you some additional information from your product. The amount of information that you get will differ from product to product. Some will show a lot, some won’t show anything.
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Picture 22 Update Firmware.
Clicking on the Update Firmware tab will get you to the Firmware section. You can also reach to this section by clicking on the hyperlink just next to the picture of the product. The link that says either “Product is up to date” or “There is a newer revision available”. Just right of the text that says Firmware version you will see a drop down menu. Here you can choose that Revision of the Firmware that you want to upload to your product. In most of the cases it will only be one Revision available because you should always use the latest revision. When you have chosed the revision just press the update button below the drop down menu.
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Picture 23 Progress bar
CST will then start to download Firmware to your product. You can follow the process by looking at the progress bar. It’s important that you don’t unplug your product or shut of your computer after this process is started. This can take between a couple of seconds and up to 13 minutes depending on product, Firmware size and your computer.
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Picture 24 Update successful
Once the progress bar has reached 100% it will tell you to unplug and reboot your device. CAUTION! It is important that you reboot your product in the correct way. So make sure to read the specific instruction for the product that you are updating.
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Supported Products PP 65/220 Preparation / Connection Guide Start up your PowerPack by connect it to either 3Phase or 230 V Single phase. Start up your Connect your PP by its USB port to your computer with the USB-cable.
Updating Firmware Follow the general CST instructions for updating the firmware.
Reboot You need to manually reboot the PP to finalize the update. Follow the steps below to reboot it properly. 1. Unplug your PP. 2. Wait approximately 10 seconds, or until the cooling fans on PP65 stops. 3. Plug back your PP to the Power source and let it start up.
PowerPackBootConnection PP65/220 The BootConnection is a second chance to recognize and update PP when AutoDetect doesn’t work. The BootConnection catches the application as early as possible, before any other initialization or communication has occurred. Follow the steps below when updating with BootConnection. 1. 2. 3. 4. 5. 6. 7.
Start CST. Change CST from AutoDetect to PowerPackBootConnection mode. Unplug the PP from its power source. Connect your PP to your computer. Plug in your PP to the Power Source CST should now be able to detect your PP. If it doesn’t work, repeat step 3-6. Choose your firmware and press update.
DM650 K6500 / K6500 Ring / K6500 Chain
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WS220 Remote Preparation / Connection Guide Turn on your Remote.
Picture 25 Remote to Computer connection
Connect your Remote to your Laptop with the USB-cable.
Updating Firmware Follow the general CST instructions above.
Reboot The WS220 remote will reboot itself. There is no need to turn it off and on again.
PowerPackRCUBootConnection WS Remote The BootConnection is a second chance to recognize and update a remote when AutoDetect doesn’t work. The BootConnection catches the application as early as possible, before any other initialization or communication has occurred. CST Follow the steps below when updating with BootConnection. 1. 2. 3. 4. 5. 6. 7. 8.
Start CST. Change CST from AutoDetect to PowerPackRCUBootConnection mode. Remove the battery from the Remote. Connect your remote to your computer. Reinstall the battery. Turn on the Remote. CST should now be able to detect your remote. If it doesn’t work, repeat step 3-6. Choose your firmware and press update.
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FS 5000 & FS 7000 Preparation / Connection Guide
Picture 26 LFS Connection Guide
You need to put your saw in Reboot mode before you can connect it to CST. Follow these instructions before your update. 1. 2. 3. 4. 5. 6. 7. 8.
Make sure that Ignition key is turned OFF Disconnect power supply by disconnecting the negative terminal of the battery. Wait for at least 5 seconds. Reconnect the power supply Connect USB-cable between the USB connector on the HMI and the PC. Startup Common Service Tool. Press the “0” button and keep it pressed Turn Ignition key ON while “0” button is still pressed 8. Release “0” button after 3 seconds or more. 9. A picture of 2 flat saws should now appear on the CST Start menu, if not redo step 1-8.
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Updating Firmware Follow the general CST instructions above.
Reboot The Flat Saw needs to reboot after you have downloaded the Firmware. When your update is done. Turn the ignition key off. Turn it back on. The saw will now start to update and install the Firmware. You will see the progress in your HMI screen.
PG 820 RC Grinder Preparation / Connection Guide
Picture 27 PG820RC Main Switch
Turn the main switch to position “1” to start the machine. You DON´T need to have the 3 Phase power connected to do an update, but you need to have battery power.
Connect your grinder to the USB port that’s located inside your electrical cabinet.
Updating Firmware You need to hold the main switch to position “1” when updating the PG820RC Grinder. Follow the general CST instructions above, but before you press update. Turn your main switch to “1”. Then press update and hold the main switch to “1” while its updating.
Reboot Reboot the machine by cycling the main switch.
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PBL2BootConnection PGRC Machine/Remote The BootConnection is a second chance to recognize and update grinder when AutoDetect doesn’t work. The BootConnection catches the application as early as possible, before any other initialization or communication has occurred. Follow the steps below when updating with BootConnection. 1. 2. 3. 4. 5. 6. 7. 8.
Start CST. Change CST from AutoDetect to PBL2BootConnection mode. Unplug the battery on the Grinder Connect your remote to your computer. Plug in the battery. Turn on the Grinder, and hold the main switch in position “1”. CST should now be able to detect your grinder. If it doesn’t work, repeat step 3-6. Choose your firmware and press update.
PG 820 RC Remote Preparation / Connection Guide Turn on your Remote.
Picture 28 Remote to Computer Connection
Connect your Remote to your Laptop with the USB-cable.
Updating Firmware Follow the general CST instructions above.
Reboot The WS220 remote will reboot itself. There is no need to turn it off and on again.
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PBL2BootConnection PGRC Remote The BootConnection is a second chance to recognize and update a remote when AutoDetect doesn’t work. The BootConnection catches the application as early as possible, before any other initialization or communication has occurred. Follow the steps below when updating with BootConnection. 1. 2. 3. 4. 5. 6. 7. 8.
Start CST. Change CST from AutoDetect to PBLBootConnection mode. Remove the battery from the Remote. Connect your remote to your computer. Reinstall the battery. Turn on the Remote. CST should now be able to detect your remote. If it doesn’t work, repeat step 3-6. Choose your firmware and press update.
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FAQ Q1: Where can I download the CST software?
External users: 1. Browse to 'CST/Software' on your local support site. 2. Download the .msi file Husqvarna Workplace users: 1. Go to 'Connect/Services/IT Service Portal 2. Create new IT Request (Applications) 3. Tick the box for Workplace application 4. Type 'Common Service Tool' in the search field 3. Follow the order form 4. CST will be pushed to your laptop automatically Q2: What are the system requirements for CST?
OS: Windows -7, -8´, -8.1 32/64 bit: Support both 32-bit and 64-bit OS HW: 'Normal' PC Q3: Can I run CST from a tablet with Windows RT, Mac or iOS?
No, this CST release does not support Windows RT, Mac or iOS. Q4: Which product categories does CST support?
Currently (Jan 2015) CST support: 1. FS5000 & FS7000 2. PG820RC 3. PRIME
Q5: Where do I find instructions/manuals for CST?
During spring 2015 we will gradually increase the documentation for CST. Most documentation will be either built in to the CST SW - or - published as Digital content on this support site or our YouTube channel. It is possible to use the software manual for the old Diagnostic tool since CST is more or less identical to the way tests are performed.
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Q6: How do I update my CST version?
CST is an online software. You will prompted to update CST automatically. Note: Your PC has to be online to get latest SW. Q7: How do I update the firmware in CST?
CST is an online software. All firmware files are stored on Husqvarna servers. Firmware is pushed to CST automatically. Note: Your PC has to be online to get latest FW. Q8: I have just installed CST - why can't I update Product firmware?
On a fresh installation it takes some time before all firmware files have been downloaded from the backend. Tips: Let CST run for some time so all the firmware files will be downloaded. Q9: I have just installed CST - why is the Communication adapter not found by CST?
This is because Windows is activating the installed USB driver at first connection of the Communication adapter. Tips: Make sure the Communication adapter is connected and restart CST to solve the problem.
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