HIGH Performance MAGAZINE
2017 Winter
Winter 2017
Welcome! Welcome to our Winter Edition of High Performance Magazine. As you will see in this issue, the entire team has been working really hard right across the business over the last few months. I want to make special mention of just a few here: The first is the Parkes/ Forbes team and all those who helped with the massive job of shifting the dealership from Parkes to our new site at Angus Clark Drive, Forbes. Clearly understood from the start, the timeframes we set were very optimistic and required flexibility, understanding and long hours to deliver on time. I’m happy to report it all came together and our new dealership is now operational. I’m so proud of the team! We will still be finishing off a few bits and pieces but we are open for business and would love you to call in and say ‘hello’. And once the dust settles, we will invite you to help us celebrate at our official opening. I also want to acknowledge the Orange team as they continue to transition to the Hutcheon & Pearce way. They have been through a lot of growth and change over the past 100 days. Well done to Laura and the team! Finally, we understand how hard our customers have been working through the summer and autumn months - from the late grain harvest to sowing or summer crop harvest and everything in between. Well done to you! And remember, we are always here to help you get it done. Thank you for your continued support and we wish you all the best for the coming quarters. Arron
O Week 2017
Apprentice Training Hello to H&P staff and customers, As you all may know I travel around to all our branches and it’s safe to say: ‘Damn! we are all so busy’. The days of having a quiet period for a month or two after harvest seem to be long gone with the new norm seeming to be starting pre-harvest machine inspections straight after harvest. Hutcheon & Pearce’s 2017 apprentice intake was a big one. We have indentured 18 apprentices and trainees in total this year and with such a big group it will take some organising! Luckily for me I love it. This year we have put on three rotational apprentices, one spare part/ sales trainee and 14 mechanical apprentices. All the gents seem to be settling in well & taking the step into the next chapter of their lives. We have some absolute crackers amongst this group! We held orientation 2-3 February this year and I believe it’s the best we have had so far. The lads were all engaged and listened well. We had some fantastic guest speakers, a very painful paintball session and some great food and conversations. Some of the up- and-comers enjoyed the Wagga night life a little too much and you will have to ask Sam about his new furry four-legged friend! Matt Duffy
How to get the most out of your tractor Lessons from Harvest 2016 Here at Hutcheon & Pearce, our service team has seen it all when it comes to tractors. From the good-as-new lovingly maintained machine that needs a quick service to the tractor that’s crying for a complete overhaul - dangerously incorrect settings, sub-par quick fixes, poor maintenance and battle-scars from years of working the wrong terrain and equipment.
Tractor optimisation checklist
If there’s one thing we know for sure – when it comes to tractors, yielding the best returns on your farm means a machine that’s running at its best as well as a plan to keep it that way. Of course, there is always an ideal way for you to get the most out of your machine for your specific job and farming needs and our experienced team is always happy to help you troubleshoot during calibration or set up, or discuss any issues you have when you’re up and running.
• Check fan belts, coolant hoses, check for oil leaks.
In the meantime, we’ve built a quick tractor optimisation checklist to help you get your machine running at its best.
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• Check tractor ballasting and tyre pressures. • Check hydraulic connections for application. • Update tractor software, check settings • Setup Greenstar for application - set up fields/crops, check software.
• Check lights, charging system. • Check service schedule, service as required. • Check steering components, calibrate autosteer. • Test pressures in suspension accumulators. Of course, every farm and every machine is unique. Your local H&P service team can work on specific farm-machine optimisation. To find out more, contact your local workshop.
Throughout harvest season last year, John Aubins was on the ground working with a lot of different machines. Drawing on his observations during this time, he pulled together a best practice guide for H&P staff, summarising the best and worst case of machine set ups and the outlining the performance that can be achieved with a well set up machine. The document was first put to use at a service managers meeting in Wagga and later with our lead header technicians. Ever since, it has been used across the group to improve our pre delivery process and build the standard configuration best suited to our local conditions. With these best practices embedded into our service, H&P customers are now starting out in a better position with their harvesters and finding it easier to make the necessary adjustments when conditions or crops change. To learn more about John’s findings and our best-practice approach, contact your local branch.
Blood Drive Results 2016 was a big year for our Red Cross Blood Drive. A concerted effort across all Hutcheon & Pearce branches saw a total of 1065 lives saved through blood donations. This is an amazing effort by our customers and staff and we certainly couldn’t have done it without your help. The tally in 2017 is going strong, with our half-year target met already! If you would live more information please don’t hesitate to get in touch with your local Red Cross donation centre, and ask about joining our team. #SaveThreeLives
HR Coordinator Sarah Brown & Marketing Manager Michael Casey accepted the recognition awards at a local ceremony in Wagga Wagga.
1065 Lives Saved! Hutcheon & Pearce team members who have taken part in the Red Cross show they have the JDNA! Already half way through this year we are well on the way to reaching our target of 1000 lives saved! Join our RED25 team and help support the effort! Call in to your local branch for more information. There’s always time to save a life!
Charity Support - Ronald McDonald House What makes a community can sometimes come down to the amazing charities that support it. We have a particular affinity with Ronald McDonald House in Wagga Wagga due to several staff having benefited from its locally based support over the years. The House has been a haven for a large number of families from all over our region in times when a child is sick and in hospital, by giving the child’s parents and siblings a safe and secure place to stay. Keep an eye out for the ladies at Henty 2017 and help support them by buying some tickets in their raffle for some very cool John Deere toys.
RELEASE THE DRONES
THE PORTABLE, AFFORDABLE DRONE-AND-ANALYTICS SOLUTION
TALK TO US.
www.tecsight.com.au | 02 5924 5111
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2016 Apprentice of What’s new: Option Agparts the Year Award Each year we give an award to one highachieving first-year apprentice after their first 12 months with Hutcheon & Pearce. We also hand out an award the for second and third year apprentices. Each year, different criteria must be met by the apprentices and it’s tough. We have been running this award program for only two years but the boys seem to embrace the challenge and the desire to win is growing stronger. The highest achievers walk away with a brass plaque to proudly display on their toolbox and, most importantly, a pay increase. Luke ‘Magic Johnson’ Baker from the Forbes branch, Michael ‘Googs’ Gulielmini from the Griffith branch, and Jamie ‘China’ Emerson from the Albury branch are our 2016 winners. Well bloody done! I’m very proud of you fellas and so are your branches. I’m not alone when this decision is made but I personally find it very tough. We have 54 apprentices at the moment and everyone is doing good stuff. Good news was delivered by pigeon a couple of months back - John Deere is going to help us out with training at TAFE. We will be setting up a John Deere AG Tech program over the next 12 months, best described as a two-week intensive John Deere training program. I can see this program helping us in a couple of ways: when we employ techs from other mechanical trades and other countries, and when our existing techs may want to put their hand up for a two-week refresher. Either way, the biggest benefit with John Deere supporting our training is that they are delivering a budget 5000 series and a fully spec’d 7210R built up by Wagga salesman, Gav. These will be on a 12-month turnaround with new and different machines and along with the 6125, 6310 and 4240 already at TAFE, we now have some great training aids.
To better service rural industries, Hutcheon & Pearce Group now offers after-market parts online and via our growing distributor network. Here we talk to Option Ag Parts Manager Chris Roberts about this newest arm of the Hutcheon & Pearce Group. What exactly is Option Ag Parts? There’s a product line in the States called A&I Products that sells after-market parts at cheaperthan-genuine prices but at a similar quality. Option Ag Parts was set up to deal in A&I products and it’s another string in the bow for Hutcheon & Pearce to serve more of the market. We are only one of the few Australian dealers selling the A&I product online (www.optionagparts. com.au) and via our growing distributor base.
Will that distributor base be Australia wide? At the moment, we’re covering a fair amount of the East Coast and there are a couple of guys over in the west. Including Hutcheon & Pearce, we’re probably up around 35 distributors now and we’re anticipating growth in both the distribution network and in volume of sales. We’re trying to build an Australia-wide network so we can support farmers in their area with product on the ground to keep downtime to a minimum.
How long has Option Ag Parts been around? Just on 17 months now – we got our first delivery in February last year and since then we’ve had another seven or eight container loads of parts arrive from the US. Some people may have seen us at Henty last year or seen the signage in our branches.
Who should be using Option Ag Parts? People with older machines that they want to keep going. As a machine gets into its 10th year, genuine parts become a bit cost prohibitive. That’s when people should start looking to aftermarket parts and we can help with parts across most brands. A&I quality is really second to none. There are cheaper versions of after-market parts out there but you get what you pay for. We sit between the genuine and the cheap parts, so you’ll get longevity out of our parts by paying a little bit more.
How can consumers be sure they’re getting quality? The A&I brand has a 12-month backing, while the majority of genuine parts only have a 90-day warranty. Hutcheon & Pearce is the importer, too, so we stand by the product. We’ve physically been to the manufacturing sites in the States and Canada and have seen how they do things. They manufacture for the genuine companies as well, so what we’re getting is OEM quality.
Well done to the 17 techs that have not long finished their Air Conditioning training. I if I could make the RPL process any easier I would. And to the 17 techs who have committed to the Cert IV Engineering/Fluid Power Training - great stuff! Hopefully this helps take your diagnostic skills to the next level.
What kind of products can you get on there?
As far as management and leadership training goes, watch this space. Arron and Sarah have training in the pipeline!
If a customer wants to get hold of Option Ag Parts, what’s the next step?
Matt Duffy, HR Mentor
We can go from a cab handle on a tractor to all the threshing elements for a large header. We have pretty much anything that you want to replace for cropping, horticulture and irrigation equipment – not everything, but almost. Our number one priority is customer service, so if we haven’t got it we will get it as promptly as possible. Generally we’ll subsidise that inwards freight cost and if possible air freight it in.
If they’re pretty remote, we’d direct them to the website (www.optionagparts.com.au) first but they can also call us on 1800 658 522 and we will send them to a distributor if there’s one in their area.
Flagship store opens in Forbes
The new Forbes store opened its doors late in February and staff and customers alike are enjoying their spacious new surrounds. Branch Manager Barry Reidy couldn’t be happier with the new flagship premises. “We still have a bit of concreting and landscaping to finish off but we opened as scheduled on the 27th February and it’s fantastic! We’ve had people just coming in for a look and it’s something they haven’t seen before. It’s impressive. The staff are rapt too - it’s all new and has a relaxed vibe when you walk in,” he said. Prompted by an expiring lease on the Parkes premises, Hutcheon & Pearce took the opportunity to custom build the new facility to better serve people of the Parkes/Forbes district. All 18 staff from the Parkes store remain with the branch at Forbes and there is now opportunity to expand the team as the business grows. “We’ve gone from working in an outdated building in two separate sheds to now operating under the one roof with brand new everything. We have more storage and more display room to showcase what we offer. We also have an overhead crane that allows staff to work independently without having to use the forklift. This means better turnaround times for customers. We’re in a much better position now and have better capacity for more technicians and staff in the workshop.”
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As a relocation of the Parkes store, the move needed to be swift and seamless. Thanks to a huge effort from everyone, this came off without a hitch. “The move took roughly four weeks in total. It was a big job. Fortunately, we had the benefit of spare parts staff from other branches – Orange, Condo, Cowra, Lake, Griffith, Finley, Narrandera, Wagga, Temora, Albury and Coleambally. They generously spent a week in Forbes and everyone put in a huge effort – we couldn’t have done it without them,” Barry said. Although the new store is 20kms away from the former Hutcheon & Pearce site, Barry is confident the new location will be an advantage. “It’s a little bit further to go for some, but less for others. Ultimately, we wanted to have a location that factored in the bypass that’s being built around Parkes and Forbes. Now we have an ideal location on the Newell Highway and a building that’s first class.” Barry and the team at Forbes look forward to welcoming customers into the new store and hope everyone will join them to celebrate at the upcoming Open Day, which will be promoted in the coming weeks.
The Team
New Year, new opportunities – Coleambally branch Hutcheon & Pearce management and staff are very pleased to advise that we are now officially open in Coleambally. Now fully functional, we opened our doors 31 January and look forward to offering a wide range of support, maintenance and sales to all our Coleambally and surrounding district customers.
Entrance
Opening the store has been an issue of much consideration in the past few months as there has been great demand in the area for both support and maintenance. So we have decided it’s about time the area got the excellent service and support it needs. We hope you share our excitement and we look forward to you visiting us and being a part of our next chapter.
Field-Ready Branch workshop With the large number of branches and technicians throughout the group, we identified the need for a standard harvester inspection and repair process. A workgroup was assembled
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comprised of Harvester Technicians, Service Managers, Salesmen and group staff. From the one day workshop we developed a checklist with repair guidelines that all technicians will
now use throughout the group. What this means for our customers is a more consistent repair and inspection, regardless of location. We also developed a standard for trade machines, with the top level
Hutcheon & Pearce are proud to have been awarded the title of “Platinum Dealer” by John Deere Finance. For our clients this means more competitive interest rates when financing your purchase with John Deere Finance. For further details talk to your local Sales Regresentative about our finance rate offers.
H&P awarded Platinum Dealer
being labelled “FIELD READY”. A FIELD READY used harvester will be repaired to the H&P guidelines and will carry our harvest guarantee. For more information, talk to your local service team.
Backed exclusively by Hutcheon & Pearce
*Terms & Conditions apply.
Time to become an Active Farmer When Ginny Stevens first started running group fitness classes for some friends and family at Mangoplah in 2015, she had no idea it would soon become so big that it would replace her banking career and have a positive impact on hundreds of farming families across NSW. Since launching two years ago, Active Farmers has partnered with Delta Agribusiness and is now providing group fitness services across 13 country towns, with four more set to launch before the end of the year – training some 200-300 individual farmers and community members each week.
“Mental health issues – depression, suicide – was a running theme in the farming industry and I grew really concerned and felt like I had to do something. No-one in my direct family had been affected but a lot of people have had family members or friends that have committed suicide and I guess I was just compelled to take action.
As a group fitness service with a difference, Active Farmers is founded on the strong links between community connections, physical fitness and mental health. In addition to the group fitness training, it now also offers guidance around nutrition, financial wellbeing and mindfulness, and has recently began working with online mental health service provider Dokotela to provide rural and remote farmers with access to psychiatric and psychological services that they may otherwise find difficult or confronting to access.
“Everyone knows mental health in the farming community isn’t great but when you delve into the statistics it adds more context to the problem. That’s why I started this program and I didn’t ever envisage it would go beyond Mangoplah or Uranquinty.”
Growing up on a farm in Tasmania, Ginny has never been a stranger to the demands of a farming life. She studied Agricultural Science at university before entering the field of Agribanking, which took her to Deniliquin, Griffith and Wagga Wagga. It was during her time working in different farming communities that she became mindful of mental health in farming.
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Ginny started with four group fitness classes per week with a simple goal to help build community and foster physical and mental health among individual farmers. “For me, the physical exercise is great but it’s really an extra bonus – it’s about developing a greater sense of community. It’s exercise that comes with the benefits of social interaction, doing something for yourself and having fun. We cater to all levels of fitness and really encourage the whole family to join in. There’s always plenty of social time in our classes and we will sometimes organise to go for a coffee or to the pub after a class.”
Ginny believes the changing face of farming has meant programs like Active Farmers are increasingly important. “I think, traditionally, farmers had been generally pretty active and fit and never had to really think about doing anything else. They also used to have a lot of employees on the farm so they were seeing people and keeping fit at the same time. But now, with the growth of technology and rising labour costs, farmers are spending more time alone on the farm, often spending all day in the tractor with no social interaction. Then there are all the other added stresses such as climatic conditions, commodity prices fluctuating regularly and the usual financial stress. There are a lot of factors combining to contribute to poor mental health. “Often wives or partners may have had fantastic careers in the city and then moved out to be on the farm, leaving behind their career and social networks. This social disconnection can put them at risk as well and there are plenty of other community members not on farms but affected by the same struggles.” While the benefits are hard to ignore, according to Ginny it’s often not so easy to convince busy farmers to get onboard
“ it’s about developing a greater sense of community” and take their health seriously. But to the reluctant, she offers this advice: “A good farmer always looks after their equipment. You always fuel and service your cars and machinery properly so they run efficiently and don’t break down. Why, then, don’t you take your mental and physical health as seriously? Your farm is not going to fail if you spend two hours a week on yourself. And if you invest in yourself, you
will be better fuelled and serviced to tackle the stresses of work and life on the farm too.” Active Farmers provides group fitness services to people of all levels of fitness and it is expanding all the time. To find out if there’s an Active Farmers group near you, or to find further information about nutrition, finance and mindfulness workshops, jump online: www.activefarmers.com.au.
TECSight – an Australian first At Hutcheon & Pearce, we’re continuously striving to equip customers with the tools they need to get the most from their farming. Case in point: TECSight®. Whether you’re already using technological solutions on-farm or you’re considering integrating technology into your daily practices, TECSight® is a name you will come to know well. As TECSight® Integrated Solutions Manager Andrew Watt explains, TECSight® is a dedicated team of highly trained technicians ready and able to deliver remote customer support by phone and via remote technologies – both to your machinery and your home computer. “Put quite simply, we’re a department dedicated to over-the-phone customer support of our machines and our technology. “This team has evolved over time. Originally it was developed to take the workload away from workshop and sales staff but it has grown to provide not just reactive but also proactive support and adding more value to our products and services beyond what they can do in the paddock.”
Between the late 1990s and 2006, John Deere’s technology centred on guidance systems that helped ensure machinery drove in a straight line and the high cost of entry meant that few farmers used the technology. However, with the falling price of new technology and ease of integration with machinery by 2006, Hutcheon & Pearce staff were receiving more and more customer calls about how to make good use of the available technology. What Hutcheon & Pearce did next was pioneering. “Hutcheon & Pearce was the first business across the country to create an AMS (Ag Management Solutions) Consultant position dedicated to these support calls. When we started TECSight® in 2011, we were the very first dealer in the country to start a dedicated department for this stuff. “We were also the first to create a shared RTK network, which is a network of towers that send corrections to the receivers in the tractor so that they can get 2cm accuracy.”
“We’re all about minimising your downtime, reducing your risks and improving your productivity by harnessing the data gathered from your farm.”
To see how TECSight® can benefit your farm, visit www.tecsight.com.au or phone (02) 5924 5111.
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Getting the most from your machinery Today, the TECSight® team is split into two departments: a Remote Support team of six and a team of three providing Precision Ag Consultancy services helping farms use the data gathered from their farm machinery to be more precise in production. “It’s about growing more with less and increasing production to feed the world,” Andrew said. “We have a responsibility as one key part of the data creation chain. The farmer and his agronomist and his accountant and his seed provider and all the other offfarm people that he leans on can come up with the best laid plans, but unless that is implemented in the paddock correctly and data is captured at that time, there’s no way to measure it or use it into the future. “Machinery is a big investment and it’s about getting the best from the machine and the best from the land, and being able to be confident in implementing their decisions. “Modern farms need a higher level of service and that’s what we’re providing.” The TECSight® call centre provides after hours support to its 600+ subscribers and during its busiest periods fields more than 130 calls per day. “When you call us, you’re talking with guys who have fixed issues in the field, they’ve worked in the mud. Dan is one team member who worked for 20 years as a technician in the Wagga dealership before coming to us. “These people are farming people – they’re not boffins who’ve read it in a book; they’ve been there and done it and will step you through issues really simply. “We pride ourselves on being a one-stopshop. If you need to call someone, you call us. We’ve got the tools, the simulators, the knowledge and the experience to answer most questions pretty much straight away. “We’re all about minimising your downtime, reducing your risks and improving your productivity by harnessing the data gathered from your farm.”
Your own expert.
Hutcheon & Pearce Product Optimisation Services: We are excited to announce that we have recently formed a new team within Hutcheon and Pearce that will be dedicated to Product Optimisation. With the continual increase in technology and features on new machinery we felt that it is extremely important that we put a dedicated specialty team together to train and support customers, ensuring you are getting the most out of your equipment. For machinery delivered after the 1st of July we anticipate that this team will visit with customers that have received delivery on 6R-9R tractors, harvesters, SP Sprayers & Cotton Pickers delivered. This will be in addition to your first service and start-up visits from H&P staff. Also as a limited offer until the 1st of January 2018, if you have any machinery that is still in its warranty period that you feel you could benefit from further training or optimisation assistance, the team would be happy to help at no cost*. We will come and visit with you to help improve your experience with the equipment.
Other paid services that the team can offer: • Company training days, including machine safety and basic maintenance • Operator training days (John Deere and Kuhn equipment) • One on one customer optimisation training on existing equipment • On farm consultations on getting the most out of your equipment • Custom AMS solutions (in consultation with TECSight and H&P service departments)
Cost: • $350 inc GST for a 2 hour on farm visit. Additional time will be billed at normal workshop rates. No additional travel charges. *Terms & Conditions Apply. Additional mechanical repairs outside of warranty will be charged at normal retail rates.
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Meet your Optimisation Team.
Glen (Mont)
Matt Sanders
Alex Tucker
Montgomery I started at Urana with Chamberlain/John Deere in 1985 and worked there on broadacre farming machinery until 1991. From there I moved to Warren and worked with Bird Farm Equipment (a John Deere dealer) until 1996, on mainly cotton machinery. Following this I made the move to Albury and became the Hutcheon & Pearce Service Manager until 2016. My 20 years service included broadacre, vineyard, dairy and haymaking equipment. In September 2016 I started a new position as POD manager.
I began my career in Griffith in January 2000 at A&G. I spent 14 years in the Griffith Workshop where I looked after planters, sprayers and tractors. I also looked after the AMS installs; from ATU’s and Hydraulic steer kits to custom rate controller installs and active implement guidance/ iGrade. I moved across to the TECSight team in January 2014 where I worked with the team in the call center but remained based in Griffith. In September 2016 I moved across to the POD team and remain based in Griffith.
Born and raised in Griffith NSW, I started my apprenticeship as a mechanic with John Deere at A&G in 2009 in Griffith. After finishing my apprenticeship in 2014 I continued on as a mechanic, moving to Wagga in mid-2016. I began my new role as a POD in 2017. I’ve had extensive experience in diagnostics and repairs on tractors, sprayers, planters, and cotton pickers. I’ve also had experience in fitment, testing and diagnosis of AMS systems, including rate controllers and guidance systems.
Please talk to your local Hutcheon and Pearce service department to book an optimisation visit. www.hutcheonandpearce.com.au/contact-us
Great Gifts & More! Call in to your local store and see our great range of toys & gifts. John Deere Tractor Flash light with startup sound (35083) $19.95 (inc.GST)
John Deere Multi-Tool, 12 tools in one compact size (TY26825) $39.98 (inc.GST)
John Deere Pink cotton gloves (CPLP42423) $17.95 (inc.GST)
John Deere Grey cotton blend beanie (ID3102) $16.00 (inc.GST)
John Deere Green Poly beanie ( ID383) $16.00 (inc.GST)
John Deere Classic branding on black hoodie (CPLP36048) $66.00 (inc.GST)
ALBURY PO Box 823 222 Travelstop Way Albury NSW 2640 Phone: (02) 6058 6800 COLEAMBALLY 32 Bencubbin Way Coleambally NSW 2707 Phone: (02) 6954 4280
John Deere Pink is the new black hoodie (CPLP36837) $63.00 (inc.GST)
John Deere 9570RX, 1:32 metal die cast replica trac tractor (45551) $89.95 (inc.GST)
John Deere Makiing a statement Black Fllece with yellow writting (CPLP36064) $66.00 (inc.GST)
John Deere All terrain gator ready to tackle any job. (37778A) $21.00 (inc.GST)
CONDOBOLIN 1a May Street, Condobolin NSW 2877 Phone: (02) 6891 2222
GRIFFITH Cnr Oakes Rd & Irving Place Griffith NSW 2680 Phone: (02) 6969 5300
TEMORA 101 Kitchener Road Temora NSW 2666 Phone: (02) 6977 1100
COWRA PO Box 160 64-68 Young Road Cowra NSW 2794 Phone: (02) 6341 4800
LAKE CARGELLIGO 63 Canada Street, Lake Cargelligo NSW 2672 Phone: (02) 6898 1305
WAGGA WAGGA 57 Moorong Street Wagga Wagga NSW 2650 Phone: (02) 6933 7900
NARRANDERA 120 Irrigation Way Narrandera NSW 2700 Phone: (02) 6959 1522
TECSight® Support Centre (02) 5924 5111
FINLEY 16 Riverina Highway Finley NSW 2713 Phone: (03) 5883 1655 FORBES Angus Clarke Drive Parkes NSW 2870 Phone: (02) 6862 1666
ORANGE 26 Scott Place Orange NSW 2800 Phone: (02) 6362 9988
www.hutcheonandpearce.com.au
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Buy fr dealer om a local the im that knows backu portance o delive p service, fa f ry st sells o of parts and nly qu machin ality es.