SURVIVING COVID-19
How to lead your team and keep your business afloat during a time of crisis. BY CHRIS HUNTER
H
unter Super Tech Cody Baetz was dispatched to a home without air conditioning. In the process of performing diagnostics — amidst the coronavirus outbreak — Cody asked the young mom if she was running low on any supplies. Turns out, her baby was out of diapers and she’d been frantically looking all over town, but to no avail. Like toilet paper, diapers had vanished from the store shelves. Since the AC unit needed a return trip, Cody told the customer to hang on and he’d see what he could do when he came back. He went directly home, loaded up some extra diapers from his house and returned. You can bet Cody saved that customer’s day.
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Now, more than ever, is the time to lead from the front. Be physically in front of your people. If you cannot, then get in front of them digitally every day. Although Cody’s actions sound heroic — and make no mistake they are — it’s simply who Cody is and how all our employees interact with customers every day. We put people first.
LEADING IN TURBULENT TIMES Business as normal is anything but normal today. Normal has changed. Will it be for the better or worse once we beat the coronavirus? That depends on you, the leader. My dad used to tell me that nothing great happens in your comfort zone.
Our leadership was forged through education, by pursuing our vision through our mission and living our core values. That’s our comfort zone. To transcend it and to specifically address key leadership points, I use the Go Time formula. Years ago, we studied many successful companies. Each and every one of them had a variation of a common formula: create a series of steps that help lead, innovate and solve problems. The Go Time formula is not only a
prescription for success, it’s a rally cry at Hunter Super Techs! I loved it so much that we named our training company after it too, The Go Time Success Group. As you look for guidance in these troubling times, to lead your team through this crisis, you can use the Go Time formula. Although we don’t know how long the coronavirus outbreak will take, we will persevere and get through it. We are an essential industry and this is our time to do what we do best. It’s time to serve.
G IS FOR GOALS Outline and set goals that tackle your present day-to-day realities head on. Make continued on page 8
HVACR BUSINESS APRIL 2020
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