STREAMLINE COMMUNICATION FOR BETTER HVACR MANAGEMENT BY ALAN SMITH
E
ffective communication is essential for any business, but for HVACR and plumbing businesses, with multiple departments and technicians in the field, it is of paramount importance. Whether a service technician needs to speak with a manager while on a job or a potential customer needs to schedule a service call, lines of communication should be outlined and easily accessible. In business, communication can be separated into two lines, internal,
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In business, communication can be separated into two lines, internal, which refers to communication between employees or managers, and external, which refers to communication between an employee and a customer or another business. which refers to communication between employees or managers, and external, which refers to communication between
HVACR BUSINESS AUGUST 2022
an employee and a customer or another business. Consider the usage and best practices of email, phone, and internal
systems for both internal and external communication in your HVACR or plumbing business.
BUSINESS COMMUNICATION – EMAIL There are a variety of effective uses for email in both internal and external communication. Internally, email is commonly used to confirm employee scheduling and relay information about service calls. Employers may also use email as a way to update and inform employees of new products, technology, or the latest
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