Airport Focus International issue 34: November/December 2017

ISSUE 34 | NOVEMBER/DECEMBER 2017

www.airportfocusinternational.com

SNOW PATROL IS REMOTE CONTROL TRUCK PLATOONING THE FUTURE OF RUNWAY CLEARANCE?

WOASE 2018 ANNOUNCEMENT Airport Focus International to stage third winter ops conference See page 47 for full details GSE POOLING | DRONES - THREATS AND OPPORTUNITIES | DIGITAL FIRST - THE NEW BUSINESS MODEL

Visit www.vestergaardcompany.com

EDITORIAL GARY MASON, EDITOR:

AIRPORT EXPANSION: NOT AT ANY PRICE Carriers are starting to call the tune on airport expansion particularly if the investment leads to an increase in passenger charges

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hy would a carrier oppose an airport expansion project – is that not a bit like a turkey voting for Christmas? Well not if you see that expansion project pose a threat to your cost base. Following the demise of Monarch and AirBerlin in recent months a new relationship is emerging between carriers ERH XLI EMVTSVXW XLI] ǟ] XS Thankfully the airport business is still one in [LMGL EMVPMRIW [MXL E RYQFIV SJ HMǺIVIRX FYWMRIWW models can thrive and remain innovative. In the past mistakes were made because there was a misconception that essentially one business model (largely provided by legacy carriers) could service the entire market. The collapse of a number of those old style players and the emergence of the low cost Titans have corrected that market imbalance.

AIG as a group owns airlines that cover the whole portfolio of carrier business models including British Airways and Iberia on the legacy side and Vueling and the newly launched LEVEL. Outspoken boss Willie Walsh told the Airport Operators Association conference in London in October that he was looking to expand that portfolio’s airport slots but not “at any price.�

Much of this conversation, of course, was based on the proposed runway expansion at Heathrow. He told the audience that the reason why he didn’t actively campaign for his biggest

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airline’s base airport was the expectation that he would be told “you asked for it, now you can pay for it.�

He added: “There is no justification for increasing passenger charges. It is already the most expensive hub airport in the world.â€? It was TSMRXIH SYX XS LMQ XLEX '& WXSSH XS FIRIÇťX WMKRMÇťGERXP] EX ER I\TERHIH -IEXLVS[ FYX LI [EW EHEQERX XLEX MJ XLI ÇťKYVIW [IVI RSX right, he was not interested in the opportunity to grow. The average price per passenger of Çź]MRK SYX SJ -IEXLVS[ SRI [E] [EW f LI WEMH GSQTEVIH XS NYWX f EX ,EX[MGO “If that average price were to double, as it could do, you can’t expect people to pay that HMÇşIVIRXMEP Ćš LI EHHIH Ƹ. QE] EW [IPP I\TERH at Gatwick where we already have a strong presence or go to an airport like Stansted.

Because there will be a lot of passengers who will be driven by price.�

Heathrow has said that even after the expansion it wants to keep landing charges “close to where they are now.� But AIG’s boss thinks that phrase gives the airport too much wriggle room. “The objective should be no increase in passenger charges - in fact lowering them would be even better. He went even further saying he was not prepared to pay “a penny more� in landing charges no matter how grand or ambitious the expansion plan turns out to be.

NOVEMBER/DECEMBER 2017 | AIRPORT FOCUS | 3

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CONTENTS

Editor Gary Mason gary.mason@jld-media.co.uk +44 (0) 7904 299 498 Editorial Assistant Iain Hoey iainhoey94@hotmail.co.uk +44 (0) 7757 946 414 Sales Manager Robert Aitken robert.aitken@jld-media.co.uk +44 (0) 7766 195 814 Design & Production Stuart West stuart.west@jld-media.co.uk +44 (0) 1737 852 343 Publishing Director Helen Richmond helen.richmond@jld-media.co.uk +44 (0) 1737 852 344 Subscriptions subscriptions@jld-media.co.uk +44 (0) 7808 773 346 Airport Focus JLD Media, 25 Clarendon Road, Redhill, Surrey RH1 1QZ Tel: +44 (0) 1737 852 100

NEWS WOASE

Airport Focus is published 6 times a year. Annual subscriptions: £95 UK; £140 rest of the world. £15 sample copy. Discounts for multiple subscriptions.

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Printed by Stephens & George Ltd

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SUSTAINABLE No part of this publication may be reproduced without the written permission of the publishers. The Publishers accept no responsibility for any statements made in signed contributions or in those reproduced from other sources, nor for claims made in any advertisements.

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NOVEMBER/DECEMBER 2017 | AIRPORT FOCUS | 5

EDITORIAL BOARD

1. DR. MICHAEL KERKLOH CEO Flughafen München GmbH (FMG)

3. THOMAS TORSTEN-MEYER Former - Senior Vice President Airport Operation Munich Airport

5. RICHARD DUNCAN Assistant General Manager, Public Safety and Security Hartsfield-Jackson Atlanta International Airport (ATL)

Since September 2002 the management team at Muncich Airport has been led by Dr. Michael Kerkloh. He is FMG’s president and CEO. The 63-year-old Kerkloh embodies a new leadership generation in the German aviation industry.

Kerkloh completed a degree in economics in 1979 at the University of Frankfurt, where he also completed a doctorate in political science. He began his career in the aviation industry at Frankfurt Airport. Afterwards he became one of two managing directors at Hamburg Airport in 1995.

Dr. Michael Kerkloh is a member of the governing bodies of a number of important industry organizations. He represented the interests of German airports in dealings with public authorities, policy makers and the business world as the president of the German Airports Association (ADV) from 2013 until 2016. He has been a member of the Governing Board of ACI World, the global airport association, for many years. Dr. Kerkloh was appointed to the executive committee of BDL, the German Aviation Industry Association.

In June 2017 Dr Kerkloh was elected president of Airport Council International (ACI) Europe and represents the interests of more than 500 airports in 45 European countries.

After seven years in the German Air Force, where he obtained his pilot’s license and was involved in integrated NATO air defence, Thomas Torsten-Meyer joined Stuttgart Airport where after XVEMRMRK EW &MVTSVX 8VEǽG &WWMWXERX LI [SVOIH JSV ǻZI ]IEVW EW 2EREKIV &TVSR (SRXVSP He then moved to Bremen Airport for another 7-year spell as Manager dealing with Airport Training, Passenger Services and Ground Handling Ramp Services.

From 1986 he was Manager for Airport Operations at Munich Airport dealing with a wide ZEVMIX] SJ XEWOW VERKMRK JVSQ XVEǽG XIGLRSPSK] organisation and control to training programs, ETVSR XVEǽG ERH IQIVKIRG] TPER VIKYPEXMSRW aircraft positioning, taxi guidance, winter services and safety management.

He also represented the Airport company on HMǺIVIRX EZMEXMSR EWWSGMEXMSRW MRGPYHMRK XLI &(. the German ADV and as a NATO Civil ;Aviation Expert for the German Government (DOT).

Richard L. Duncan, CPP, IAP, serves as the assistant general manager for public safety and WIGYVMX] EX -EVXWǻIPH /EGOWSR &XPERXE .RXIVREtional Airport (ATL), the world’s busiest and most IǽGMIRX EMVTSVX -I PIEHW XLI &MVTSVX TYFPMG WEJIX] and security team with operational responsibilities JSV &MVTSVX PE[ IRJSVGIQIRX PMJI ERH ǻVI WEJIX] security, emergency preparedness and response, and the Airport communications center.

Mr. Duncan oversees day-to-day operations and regulatory compliance to ensure the safe and secure movements of ATL’s more than 104 million annual passengers and 63,000 employees. Additionally, Mr. Duncan is responsible for developing and implementing the Airport’s emergency response plans. He regularly coordinates with federal, state, and local agencies to implement rules and procedures. & VIXMVIH GSQQMWWMSRIH QMPMXEV] TSPMGI SǽGIV Mr. Duncan has performed law enforcement and security management duties internationally.

-I MW FSEVH GIVXMǻIH MR IGYVMX] 2EREKIQIRX F] & . .RXIVREXMSREP GIVXMǻIH MR -SQIPERH IGYVMX] F] XLI &QIVMGER 'SEVH JSV (IVXMǻGEXMSR MR -SQIPERH IGYVMX] ERH GIVXMǻIH EW ER International Airport Professional by the Airport Council International and the International Civil Aviation Organization.

2. FOO SEK MIN Executive Vice President Changi Airport Group (Singapore) Pte Ltd An aviation veteran and recognized international airport management professional who rose through the ranks at Changi Airport over the last 19 years.

Key career highlights include the planning and operational opening of Terminal 3 in 2008, Budget Terminal in 2006, the upgrading of Terminal 2 between@ 2004 and 2006, and the extension of Terminal 2 between 1995 and 1996. Responsible for the opening of the Airport Logistics Park of Singapore and also handled major emergencies such as SARS in 2003, two aircraft crash and enhanced security situation following 911.

Recognized for achievements and contributions by the President of Singapore with the Public Administration Award (Silver) in 2009 and the Public Administration Award (Bronze) in 2003. Awarded Minister's Innovation Award for 5 consecutive years.

6 | AIRPORT FOCUS | NOVEMBER/DECEMBER 2017

4. ROGER KOUKKOULIS Operations, Safety & Commercial Director Airport Operators Assocation (AOA) Roger has past manufacturing processes experience in the aerospace industry and a number of years airport operations management experience, landside and airside at London Luton and more recently Gatwick airports. Roger’s responsibilities have included; airside operations, RFFS and for the air navigation and engineering service providers. Achievements include; delivering over 50 airport operations capital projects, an Airport Operations Centre hub, air XVEǽG GSRXVEGX VIRIKSXMEXMSR ERH XVERWJSVQMRK the safety culture.

Roger also experienced a 5 month spell in Sweden at Stockholm Skavsta airport (TBI Airports) as part of a small senior team dedicated to turning around the airports commercial and operational status in readiness for a new LCC operation. This, during a particularly harsh winter.

He has championed safety, the balance of commercial objectives, chaired numerous working groups and committees and has represented airports and the AOA including; deZIPSTQIRXW SJ +YXYVI &MVWTEGI XVEXIK] ǼMKLX operations, airside driving standards, leading TBI airport group on competency framework, EMV XVEǽG WIVZMGI WXERHEVHW 1SGEP 7YR[E] Safety Teams, Airport Collaborative Decision Making and others.

6. ANUPAM DASGUPTA Vice President, Business Develoment GrayMatter Software Services Anupam works with GrayMatter as VP-Business Development as part of which he heads Marketing & Communications as well as Partnerships & Alliances. GrayMatter, as an organization, has a distinct focus on Airports with its proven Airport Analytics (AA+) solution and Anupam has a key role in strengthening and furthering GrayMatter’s endeavors in this space.

Anupam has 14 years of rich work experience in business development and consulting in the IT industry with a successful track record across geographies and customers. www.airportfocusinternational.com

7. LISA GAHM M.S., C.M., ACE Assistant Director of Airport Operations Denver International Airport Lisa has worked for the City and County of Denver which owns and operates Denver International Airport, and formerly Stapleton International Airport the for the past 26 years.

During that time, she has worked in Airport Operations in the following sections: Airport Security, Airside Operations, Airport Operations Center, and Peak Performance. She has a Bachelor of Science in Aviation Management, and a Master’s in Environmental &Policy Management. She has a Peak Academy Black Belt and completed a six months Peak Performance Fellowship assisting other airport divisions improve their processes. Lisa is a member of the Environmental Focal Point Committee at DEN and a part of the team instrumental in the reengineering of the Airport’s Snow and Ice Control Program. Lisa is a Co-Chair of the AAAE Hub Airport Winter Operations Conference Committee and she participated as a committee member on Airport Cooperative Research Program Panel 10-15 overseeing the research and preparation of “A Guidebook for Airport Winter Operations”. She is also a current member of Executive Women in Aviation.

8. DENISE PRONK Programme Manager Corporate Responsibility Royal Schiphol Group

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Denise Pronk is responsible for sustainability at Royal Schiphol Group. Her vision is that sustainability is an integral part of the business. Denise is based at the strategy department. Focus areas are the longterm vision, the integrating of sustainability in the business planning and working together with business partners at our location and stakeholders. She is an acclaimed corporate responsibility manager, who is working around the clock to improve Schiphol’s corporate responsibility. www.airportfocusinternational.com

NOVEMBER/DECEMBER 2017 | AIRPORT FOCUS | 7

NEWS

AGREEMENT TO SECURE AIR TRAFFIC SERVICES POSTBREXIT NEEDED During an evidence session with the Treasure Select Committee, the Chancellor, 5LMPPMT -EQQSRH WEMH Ƹ.X MW theoretically conceivable that in a no deal scenario there [MPP FI RS EMV XVEǽG QSZMRK between the UK and the European Union on 29 March ƹ (LMIJ *\IGYXMZI SJ XLI &4& 0EVIR )II WEMH Ƹ.X MW vital that a transition deal is EKVIIH EW WSSR EW TSWWMFPI ƹ

BOOKINGS FOR CATALONIA FALL 22% According to ForwardKeys, which helps forecast future travel by analysing around 17 QMPPMSR ǼMKLX FSSOMRK XVERWactions a day, international air reservations for Catalonia have fallen 22 per cent since the beginning of October (up XS 4GXSFIV FIRGLQEVOIH against the equivalent dates last year. Olivier Jager, CEO, ForwardKeys said the cause is likely due to domestic political unrest.

3D SCANNERS GET TSA GREEN LIGHT & ) WGERRIV XLEX GPEMQW the ability to detect threats faster, improve customer experience and cut queues has been approved the TSA. The commuted tomography scanner will be able XS TVSZMHI E ) MQEKI ERH E HIKVII ZMI[ XS XLI WIGYVMX] WXEǺ FILMRH XLI screen. Laptops and liquids can remain in the bags, which will help cutting queues and providing passengers with a smoother security experience.

WOASE 2018 TO BE HELD IN EDINBURGH The third Winter Operations and Airside Safety Event (WOASE) will be held in February next year.

The two day conference and exhibition will once again bring together top level speakers and delegates from key associations, airports, airlines, regulators and suppliers from across the Global Airport sector to discuss best practice and the latest thinking on airport winter operations.

The event will take place on 27 & 28 February 2018

at the Radisson Blu Hotel on the historic Royal Mile in the capital city of Scotland.

8LI ǻVWX X[S ;4& * IZIRXW MR ERH [IVI supported by Heathrow and Helsinki Airports respectively. We are delighted to announce that next year Edinburgh will be the lead airport providing a detailed look into how it runs its winter operations.

Full details on page 47

QUARTER OF PILOT VACANCIES TAKE OVER TWO MONTHS TO FILL Airlines’ increasing demand for pilots is already outstripping the supply of trained aviators, resulting in more than a quarter (26.6 per cent) of pilot vaGERGMIW XEOMRK QSVI XLER HE]W XS ǻPP EGGSVHMRK XS HEXE TYFPMWLIH XSHE] F] XLI [SVPHƶW FMKKIWX NSF WMXI .RHIIH 8LI TVSTSVXMSR SJ TMPSX ZEGERGMIW HIIQIH ƵLEVH XS ǻPPƶ Ƴ M I XLSWI WXMPP STIR after being listed for two months – is 60 per cent greater than the average JSV EPP 90 NSFW SJ [LMGL NYWX TIV GIRX EVI LEVH XS ǻPP 2EVMERS 2EQIVXMRS IGSRSQMWX EX XLI KPSFEP NSF WMXI .RHIIH GSQQIRXIH “According to Boeing’s latest outlook report, the airline industry will need more XLER TMPSXW XS QIIX ƵI\XVESVHMREV]ƶ HIQERHW SZIV XLI RI\X ]IEVW Ƹ8LI JEGX XLEX TMPSX VSPIW EVI WS HMǽGYPX XS ǻPP MRHMGEXIW E WXVSRK RIIH JSV E talent pipeline in this sector. With the demand for air travel showing no signs of stalling, the aviation industry may need to think about creative ways to train and retain pilots both now and for the future.

8LI .RHIIH HEXE EPWS WLS[IH XLEX [LMPI TIV GIRX SJ ǼMKLX EXXIRHERX vacancies were still open after 60 days, there are three jobseekers searchMRK JSV IZIV] SRI ǼMKLX EXXIRHERX VSPI EZEMPEFPI MRHMGEXMRK E WYVTPYW SJ XEPIRX

HEATHROW THIRD RUNWAY CONSULTATION REOPENED The public consultation on the planned third runway at Heathrow has been reopened due to new evidence, according to The Guardian. The transport department has published a new noise analysis and air quality plan, with public consultation now open until 19 December.

The sustainability appraisal from the government expects the plans to have a RIKEXMZI IǺIGX SR EMV UYEPMX] RSMWI ERH FMSHMZIVWMX] .X EPWS WE]W XLEX XLI ,EX[MGO second runway scheme would cause less damage than either potential WGLIQI EX -IEXLVS[ 8LI TPERW [MPP LEZI XS QMXMKEXI EKEMRWX ER] WMKRMǻGERX deterioration in air quality or the whole scheme could be thrown into jeopardy.

1SRHSRƶW EMVTSVXW EVI JSVIGEWX XS FI JYPP F] XLI QMH W [MXL -IEXLVS[ currently operating at full capacity and Gatwick at capacity during peak times.

This has presented the government with the dilemma of either being framed as anti-business if it does not act to address capacity, or anti-environment if it goes ahead with expansion.

A Heathrow spokesman said: “The forecasts show expanding Heathrow, the UK’s only hub airport, is even more important than previously realised. A third runway will ensure Britain’s place in the world as an outward looking trading REXMSR 8LEXƶW [L] XLI KSZIVRQIRX LEW GSQQMXXIH XS E ǻREP ZSXI SR I\TERWMSR MR XLI ǻVWX LEPJ SJ ƹ

8 | AIRPORT FOCUS | NOVEMBER/DECEMBER 2017

GATWICK SETS OUT ITS CRITICAL ROLE FOR BRITAIN London Gatwick has set out a series of positive steps it could take to help passengers, and the country, in its response to the Government’s call for evidence for its future Aviation Strategy, to help connect Britain to the world post Brexit.

The UK’s new Aviation Strategy will set the framework for the future of the sector – and Gatwick is fully committed to playing a positive role in the consultation process as the UK’s second largest airport.

Gatwick’s submission covers four critical areas – growth, competition, sustainable development ERH 'VI\MX .R VIGIRX ]IEVW Gatwick has played an increased role in the global economy due to the airport’s booming growth in long-haul connections +17 per cent and subsequently cargo +20 per cent.

The submission outlines the vital role Gatwick will play in the future and reiterates the need for the continued safeguarding of land and airspace required for a second runway at the airport.

www.airportfocusinternational.com

AOA SETS OUT AVIATION STRATEGY VISION At its Annual Conference, the Airport Operators Association (AOA) launched its vision for the Government’s new Aviation Strategy. The publication from AOA calls on Government to deliver an Aviation Strategy [LMGL KSIW FI]SRH E ƸWXEXIQIRX SJ MRXIRXƹ ERH [LMGL gives industry the tools necessary to prepare and build for the future. Such a strategy will give airports the certainty to make the next set of long-term investment decisions and enable them to work with partners, such as local authorities and communities, to develop plans that will boost to local economies.

The AOA say that the Aviation Strategy must set out a road-map to creating better, sustainable surface transport to airports, including how Gov-

ernment expects organisations like Network Rail, Highways England and devolved bodies to deliver on that road-map.

Secondly it must go beyond a statement of intent and give industry the necessary tools to deliver sustainable growth to meet increasing demand for air travel, including lifting planning caps on air transport movement and supporting additional terminal and runway capacity as and when necessary. &RH ǻREPP] MX QYWX [SVO GVSWW ,SZIVRQIRX XS TYX XLI TEWWIRKIV ǻVWX VIHYGMRK 90 &MV 5EWWIRKIV )YX] Europe’s highest such tax, and supporting Border Force to provide not only a secure UK border but also excellent customer services to travellers.

WORLDâ&#x20AC;&#x2122;S FIRST MULTINATIONAL AIRSPACE MANAGEMENT PROGRAMME GOES LIVE Frequentis has placed the industryâ&#x20AC;&#x2122;s largest fully end-to-end .5 :( MRXS STIVEXMSR JSV 29&( JYPÇ»PPMRK HIQERHMRK WEJIX] criteria and supporting the network capability requirements of the Functional Airspace Block Europe Central (FABEC) project. &W TEVX SJ XLI +&'*( 3 :( GSRXVEGX ERH MR GPSWI GS STeration with its project partners, Franceâ&#x20AC;&#x2122;s DSNA (Direction des Services La Navigation Aérienne) and Eurocontrol (MUAC), two of Europeâ&#x20AC;&#x2122;s leading ANSPs, Frequentis has HITPS]IH MXW :( < XLI PIEHMRK IRH XS IRH .5 GSQQYRMGEXMSR WSPYXMSR JSV &MV 8VEǽG 2EREKIQIRX KPSFEPP] 8LI SRP] .5 :( [MXL XVYP] TEVEPPIP STIVEXMSR YWMRK JYPP] WITEVEXIH .5 RIX[SVOW TVSZMHIW YRVMZEPPIH WGEPEFMPMX] ERH VIPMEFMPMX] .XW [MHI VERKI SJ [SVOPSEH WLEVMRK ERH .5 RIX[SVOing capabilities makes it a critical element for any successful implementation of dynamic sectorisation, in compliance with SESAR. John Santurbano, the Director of MUAC said: â&#x20AC;&#x153;The sucGIWWJYP VIKYPEXSV] WEJIX] GIVXMÇ»GEXMSR SJ XLI 3 :( W]WXIQ sets an example for similar future projects."

MONARCH AIRLINE HAS GONE INTO ADMINISTRATION Monarch has collapsed into administration. The airline, [LMGL MW 'VMXEMRƶW ǻJXL QSWX TSTYPEV LEH HVEQEXMGEPP] increased prices in a bid to prevent would-be passengers buying tickets.

The following day, the accountants KPMG announced, all SYXFSYRH ǼMKLXW JVSQ XLI 90 LEH FIIR GERGIPPIH 8LI ǻVQ EHHIH XLEX ǼMKLXW VIXYVRMRK XS XLI 90 JSV X[S [IIOW [SYPH be replaced with alternatives arranged by the Civil Aviation Authority (CAA). The 110,000 Monarch customers currently abroad will be repatriated at no cost to them.

www.airportfocusinternational.com

NATS WINS MAJOR SMART DIGITAL TOWER CONTRACT FOR CHANGI AIRPORT NATS has welcomed the decision by the Civil Aviation Authority of Singapore (CAAS) to award it the contract to develop a smart digital tower prototype for Changi Airport.

8LI EMVTSVX [LMGL LSWXW QMPPMSR passengers every year, will be the largest and most complex in the world to trial the technology with a view to understanding how it could meet its challenging day-today operational requirements.

A smart digital tower, equipped with a range of assistive functionalities and JIEXYVIW MW I\TIGXIH XS IRLERGI EMV XVEǽG management and the safety of runway and ground operations, and to increase STIVEXMSREP IǽGMIRGMIW EX XLI EMVTSVX 8LI contract includes the set-up of multiple ǻ\IH TSWMXMSR GEQIVEW XS JIIH PMZI ZMHIS images onto a large video wall.

Kevin Shum, Director-General of (&& WEMH Ƹ.R GSRGIVX [MXL MRKETSVIƶW Smart Nation drive, we are leveraging digital technology to transform the aviation industry in Singapore in many HMǺIVIRX [E]W ;I PSSO JSV[EVH XS working closely with NATS to co-develop the operational procedures and processes required to deploy the smart digital tower for Changi Airport.

WORLD FUEL SERVICES CONTINUES EUROPEAN GROWTH Global energy leader World Fuel Services (WFS) has expanded its on-the-ground operations in Europe, at the same time as driving closer partnerships and scaling up work at existing bases. .R *YVSTI EMVTSVXW [IVI brought on board â&#x20AC;&#x201C; six in the UK, three in France, six in ,IVQER] ERH WIZIR MR .XEP]

MIA CENTURION LOUNGE GAINS EXPANSION APPROVAL The Miami-Dade Board of County Commissioners LEW KMZIR ǻREP ETTVSZEP XS an agreement that allows American Express to expand its location of The Centurion Lounge at Miami .RXIVREXMSREP &MVTSVX 8LI expansion project will add more than 4,000-sq ft to the existing 8,000-square-foot JEGMPMX] RIEV 2.&ƶW ,EXI )

CITYAIRBUS DEMONSTRATOR TESTING MILESTONE Airbus Helicopters has VIGIRXP] GSQTPIXIH XLI Ç»VWX full-scale testing for the propulsion system of the CityAirbus demonstrator â&#x20AC;&#x201C; a multi-passenger, selfpiloted electric vertical XEOI SǺ ERH PERHMRK :841 vehicle designed for urban air mobility. During this successful testing phase, the CityAirbus team thoroughly checked the individual performance of the ducted propellers as well as the integration of the full-scale propulsion unit.

NOVEMBER/DECEMBER 2017 | AIRPORT FOCUS | 9

NEWS EXTRA

LIQUID CONTROLS UNVEILS WEARABLE AUGMENTED REALITY TECH

REPORT LAUNCHED ON ECONOMIC BENEFITS OF AIR TRANSPORT

Liquid Controls (LC), a globally leading provider of fuel metering and measurement technology, has unveiled their new augmented reality technology to improve WEJIX] ERH IǽGMIRG] MR major commercial fuel services industries.

ADELTE LANDS CONTRACT FOR 12 AIRPORTS IN INDIA '] .RHME MW I\TIGXed to be the world’s third largest aviation market, with E ǼIIX SJ QSVI XLER aircraft. Adelte has become a keypart of the modernization at 12 of the country’s most important airports, installing state-of-the-art passenger boarding bridges.

BULLET-ABSORBING SEAT TECHNOLOGY WINS HOMELAND SECURITY AWARD Amulet Protective 8IGLRSPSKMIW .RG LEW earned the prestigious Platinum Homeland Security Award for “Best Physical Airport/Aviation IGYVMX] SPYXMSRƹ JVSQ American Security Today.

The innovative Amulet technology provides immediate protection ERH WIGYVMX] XS ǻVWX responders and the public without detracting from a passenger-friendly environment. Fitted with Amulet Ballistic Barriers, commercial furniture of all types, is now recognized as a key component of the new physical security landscape.

Ahead of world tourism day, Canso and the aviation sector released a new report on the economic beneǻXW SJ EMV XVERWTSVX XMXPIH &ZMEXMSR 'IRIǻXW 8LI VITSVX was launched just before World Tourism Day on 27 September 2017, emphasising the direct link between the level of aviation connectivity in a given city or territory and the level of tourism.

The key message was that aviation is essential to the economic and social development of cities, countries and regions everywhere, but governments can SRP] STXMQMWI MXW FIRIǻXW F] EHHVIWWMRK XLI WIGXSVƶW critical infrastructure and resource needs in their national development strategies. .(&4 IGVIXEV] ,IRIVEP )V +ERK 1MY VIQEVOIH “Well over a billion tourists are crossing international borders each year and over half of these are travelling by air to their destinations – in fact over 80 per cent in many island States. Aircraft also transTSVX WSQI TIV GIRX SJ [SVPH XVEHI F] ZEPYI ERH the lowering costs and expanding routes across SYV RIX[SVO QIER XLEX XLI IGSRSQMG FIRIǻXW JVSQ tourism and other aviation connectivity impacts will only increase in the years ahead. This trend is further reinforced by the dramatic forecasts we’re seeing for JYXYVI EMV XVEǽG KVS[XL ƹ &ZMEXMSR 'IRIǻXW EMQIH QEMRP] EX KSZIVRQIRX leaders and national planners, contains the steps to be taken to maximise air transport’s socio-economic MRǼYIRGI TVIWIRXMRK SZIVZMI[W SJ XLI VIPEXIH MRvestment and partnership priorities to be pursued by States, and regional summaries showing how aviation improves prosperity all over the world.

8LI VITSVX JSYRH XLEX IǺIGXMZI EMV XVEǽG QERagement (ATM) has a vital role to play in ensuring connectivity, which boosts GDP growth by enabling EGGIWW XS QEVOIXW ERH XSYVMWQ ;MXL EMV XVEǽG JSVIGEWX

10 | AIRPORT FOCUS | NOVEMBER/DECEMBER 2017

XS MRGVIEWI ǻZI TIVGIRX IEGL ]IEV EMVWTEGI GETEGMX] needs to grow to avoid congestion and delays. States therefore need to invest in and modernise ATM infraWXVYGXYVI MJ XLI] EVI KIX XLI JYPP FIRIǻXW SJ EZMEXMSR .X RSXIW XLEX E OI] [E] SJ EGLMIZMRK XLMW MW JSV XEXIW XS MQTPIQIRX XLI .(&4 &ZMEXMSR ]WXIQ 'PSGO Upgrades. These set the course for operational improvements and aviation technology investments over 20 years and allow States to modernise at their S[R TEGI 8LI] LIPT XEXIW MHIRXMJ] TVMSVMXMIW ERH EHZMWI SR GSWX IǺIGXMZI WSPYXMSRW +SV I\EQTPI less developed States can make the jump straight XS XLI PEXIWX XIGLRSPSK] YWMRK WEXIPPMXI FEWIH ERH digital systems rather than investing in ground-based systems and expensive infrastructure. The ASBUs will IREFPI JYXYVI EZMEXMSR W]WXIQW [SVPH[MHI XS IǽGMIRXly manage demand and enhance safety, capacity, and environmental stewardship. /IǺ 5SSPI )MVIGXSV ,IRIVEP SJ (ERWSƳ XLI (MZMP Air Navigation Services Organisation – said, “Rising demand without increases in capacity adversely MQTEGXW WEJIX] ERH IǽGMIRG] ;I RIIH XEXIW XS MRZIWX MR QSHIVR IǽGMIRX MRJVEWXVYGXYVI XS GEXIV JSV KVS[XL ERH VIET XLI FIRIǻXW SJ EZMEXMSR 8LIVI MW RS TSMRX MR LEZMRK E QSHIVR IǽGMIRX EMVTSVX ERH E QSHIVR IǽGMIRX EMVPMRI [MXLSYX EPWS QSHIVRMWMRK ATM to improve capacity and overall performance.

The Aviation System Block Upgrades give States a clear road map to achieve the necessary infrastructure improvements. They will improve aviation WEJIX] IRLERGI IǽGMIRG] JSV EMVPMRIW ERH MRGVIEWI connectivity to boost GDP. But the starting point is for government decision makers to understand and TVSEGXMZIP] JEGMPMXEXI XLI GPIEV ERH TVSZIR FIRIǻXW SJ EZMEXMSR GSRRIGXMZMX] &ZMEXMSR 'IRIǻXW TVSZMHIW XLI IZMHIRGI ERH XLI JEGXW XLI] RIIH ƹ www.airportfocusinternational.com

REMOTE CONTROL CLEARANCE

While automation and robotics are an increasing facet of winter operations, a recent field trial in Germany using a fleet of remote controlled vehicles for airfield clearance, has opened up fresh possibilities. Gary Mason reports

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NOVEMBER/DECEMBER 2017 | AIRPORT FOCUS | 11

WINTER OPERATIONS

12 | AIRPORT FOCUS | NOVEMBER/DECEMBER 2017

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T

he winter operations equipment used by PEVKI EMVTSVXW XS GPIEV EMVǻIPHW HYVMRK XLI winter season is essentially plant machinery. The drivers of these vehicles need to be well trained for the specialist tasks they undertake and given the increasing complexity and sophistication of runway clearance and de-icing, it is not a job that can be left for trainIIW SV GEWYEP WXEǺ This is because the airside safety and environmental consequences of human error when STIVEXMRK XLIWI FMK ZILMGPIW EVI XSS WMKRMǻGERX XS XEOI E VMWO [MXL WXEǺ [LS EVI RSX JEQMPMEV [MXL XLIQ 'YX KMZIR XLEX [MRXIV STIVEXMSRW EX EMVǻIPHW only takes place for a few months each year or not at all if there is no snow, there could be subWXERXMEP FIRIǻXW KEMRIH JVSQ MRGVIEWMRK XLI PIZIP of automation and use of robotics in this job.

To a certain extent this is already happening with modern snow blowing and de-icing vehicles.

The level of automation in operating the vehicle is that much higher which means that inexperienced drivers can be trained to use them extremely quickly whether they are working at civilian airports or military bases and whether they are dedicated airport personnel, military personnel or third party winter workers. For example the new Supra 5002 snow blowers being used at Heathrow have an automated drive.

'YX E VIGIRX ǻIPH XVMEP MRZSPZMRK ,IVQER EMVTSVX STIVEXSV +VETSVX ERH )EMQPIV &, LEW successfully tested the concept of using robot vehicles for runway clearance.

This potential solution for the future use of automated commercial vehicles follows the successful demonstration of the Highway Pilot and Highway Pilot Connect systems, the latter making the concept of truck platooning possible.

On the site of the former Pferdsfeld airbase, the pilot demonstrated the practical application of automated snow removal operations at airTSVXW FEWIH SR E WTIGMÇ»G GYWXSQIV VIUYMVIQIRX 2EVXMR )EYQ XLI )EMQPIV &, 'SEVH SJ Management member responsible for Daimler Trucks, emphasises: "We are not just talking about new technologies, we are bringing them onto the road. Step by step we are developing our very latest assistance systems even further â&#x20AC;&#x201C; with a view to automated driving. We are currently working on the implementation SJ X[S WTIGMÇ»G YWI GEWIW +MVWXP] EYXSQEXIH HVMZMRK MR UYMXI RSVQEP XVEǽG SR QSXSV[E]W Ƴ with the clear aim of relieving driver workload ERH WMKRMÇ»GERXP] MQTVSZMRK WEJIX] &RH WIGSRHP] www.airportfocusinternational.com

driverless operation in enclosed areas to sigRMǻGERXP] MQTVSZI TVSHYGXMZMX] WYGL EW XSHE] W demonstration of automated snow clearance SR ER EMVǻIPH )YVMRK XLI ǻIPH XVMEP [LMGL [EW GEPPIH &YXSQEXIH &MVǻIPH ,VSYRH 2EMRXIRERGIƸ &&,2 four Mercedes-Benz Arocs tractor units HIQSRWXVEXIH EYXSQEXIH EMVǻIPH GPIEVMRK MR E remote-controlled convoy. According to Fraport &, ERH )EMQPIV XLI FIRIǻXW SJ YWMRK WYGL E W]WXIQ EVI GPIEV &MVǻIPH GPIEVERGIW EVI LEVH XS TVIHMGX ERH XLYW HMǽGYPX XS TPER IWTIGMEPP] MR winter. This makes snow removal units operated with pinpoint precision by a single vehicle operator to remove snow from runways especially crucial when extreme weather strikes without warning, and they require no additional vehicle ERH WXEǺ WGLIHYPMRK The project was the result of close cooperation between Lab1886, the Daimler innovation EVQ ERH +VETSVX &, "The mission of Lab1886 is to develop new innovative business models for Daimler. The Fraport project is a great example in this regard.

It shows how we bring together innovations [MXL WTIGMǻG GYWXSQIV RIIHW XS HIZIPST RI[ QEVOIXWƸ WE]W YWERRI -ELR -IEH SJ 1EF Mathias Dudek, head of Infrastructural Facility 2EREKIQIRX EX +VETSVX &, WEMH &W SRI SJ XLI ǻVWX EMVTSVXW [SVPH[MHI [I EVI TPIEWIH XS FI contributing our know-how to this innovative project. It enables us to examine autonomous control of heavy winter service equipment in the especially challenging winter conditions of ER EMVTSVX ;I LSTI XS SFXEMR ǻRHMRKW XLEX [MPP help us to plan the future deployment of equipQIRX IZIR QSVI TVIGMWIP] ERH IǽGMIRXP] YRHIV sudden wintry conditions. Our commitment SRGI EKEMR YRHIVPMRIW XLI VSPI SJ +VETSVX &, EW an innovation driver in a wide range of areas."

'EWIH MR +VEROJYVX 2EMR +VETSVX &, STIVEXIW SRI SJ XLI [SVPH W PEVKIWX EMV XVEǽG LYFW The objective of the joint testing activities is the implementation of state-of-the-art telematics-based vehicle control technology in areas not accessible to the public. This is one of the OI] EWTIGXW MR [LMGL XLI RI[ ETTPMGEXMSR HMǺIVW from autonomous driving developed for practical testing by Daimler to date. The Highway Pilot and the Highway Pilot Connect system presented for platooning are designed for use on public roads.

In addition to a comprehensive set of requirements on automated operating machines, NOVEMBER/DECEMBER 2017 | AIRPORT FOCUS | 13

WINTER OPERATIONS

Fraport also supplied the snow removal equipment for the trial. Four sweeper blowers of the kind already in operation today were used as semitrailers and towed by conventional Mercedes-Benz tractor units.

PREMIERE FOR THE "REMOTE TRUCK INTERFACE" (RTI) The four Arocs test vehicles were equipped [MXL XLI RI[ 7IQSXI 8VYGO .RXIVJEGI 78. JSV remotely controlling vehicle functions and exchanging data. The RTI is the centrepiece of the new technology, for which Daimler GER HVE[ SR E WMKRMǻGERX TSSP SJ ORS[PIHKI and engineering from projects such as the advanced Highway Pilot and Highway Pilot Connect systems.

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All vehicles are fully interlinked via the RTI by means of telematic systems, all operate automated and all are able to lead or follow in XLI ZILMGPI GSRZS] TIGMǻGEPP] XLMW QIERW XLEX a convoy leader chooses a random unit from E ǼIIX SJ EZEMPEFPI WIQMXVEMPIV GSQFMREXMSRW ERH HIǻRIW XLMW EW XLI PIEH XVYGO -I XLIR YWIW E GSRXVSP TERIP XS HIǻRI XLI RYQFIV ERH sequence of the other convoy vehicles, and conducts a pre-operation inspection of his and all other semitrailer combinations. &PP ZILMGPIW EVI IUYMTTIH [MXL HYEP ,5 XVEGOMRK ),5 ERH WXEXI SJ XLI EVX ZILMGPI XS ZILMGPI GSQQYRMGEXMSR : : GSQQYRMGEXMSR XIGLRSPSK] In addition, the interplay of the RTI and the remote control unit provides fast and secure

data exchange among vehicles, the developers claim. To make this work in real time, a full data exchange between the vehicles and the main control unit of the RTI takes place every 0.1 WIGSRHW 8LI XVERWQMWWMSRW MR XLI EVIE SJ : : communication are based on the "Digital Short 7ERKI (SQQYRMGEXMSR ) 7(Ƹ XIGLRSPSK] LOOKING AHEAD: AUTOMATED DRIVING OFFERS A WIDE RANGE OF POSSIBLE APPLICATIONS The automated snow removal convoy comprises four vehicles during the test phase and can be expanded to up to 14 units. It paves the way for further applications. In addition to other airports that have already signalled interest in such precision work machines for automatwww.airportfocusinternational.com

ed runway maintenance, solutions for a wide variety of applications are feasible.

"This opens up new possibilities for our customers: High-precision manoeuvring procedures of conventional trucks, remotely controlled by the driver outside the cab â&#x20AC;&#x201C; for example, positioned at the rear of the vehicle with a perfect view of the manoeuvres â&#x20AC;&#x201C; are possible, as is unmanned driving in mines, at GSRXEMRIV XIVQMREPW SV SXLIV GPSWIH SÇş WMXIW says Martin Zeilinger, Head of Advanced Engineering at Daimler Trucks.

THE TASKS OF THE AUTOMATED AROCS IN AAGM (AUTOMATED AIRFIELD GROUND MAINTENANCE) TEST OPERATIONS In the case of the demonstration of the Arocs tractor units, the Remote Truck Interface connects the vehicle with the outside world. The control functions for track guidance and operation of the convoy are housed in additional external control units such as the track computer, the operating TERIP ERH XLI [MVIPIWW MRXIVJEGI TIGMÇťGEPP] XLMW means that the automated Arocs trucks are able to perform the following functions: â&#x20AC;˘ Control: engine start/stop â&#x20AC;˘ Control: parking brake â&#x20AC;˘ :ILMGPI PEXIVEP GSRXVSP WXIIVMRK â&#x20AC;˘ :ILMGPI PSRKMXYHMREP GSRXVSP IRKMRI GSRXVSP XLVSXXPMRK YT ERH HS[R â&#x20AC;˘ :ILMGPI PSRKMXYHMREP GSRXVSP WIVZMGI FVEOI â&#x20AC;˘ Powertrain management: transmission IRKEKI WXEVX SÇş KIEV EPP KIEV GLERKIW IRKEKI RIYXVEP â&#x20AC;˘ Powertrain management: activation and HIEGXMZEXMSR SJ XLI HMÇşIVIRXMEP PSGOW â&#x20AC;˘ Peripherals: lights including turn indicators, rotating beacons â&#x20AC;˘ Special functions: body control; here: control of the mounted sweeper blower The RTI control unit allows actuation of all conRIGXIH ZILMGPI JYRGXMSRW ZME ER MRXIVJEGI (&3 Remote control is thus possible by integrating a [MVIPIWW MRXIVJEGI MRXS XLI (&3 "An important component of the RTI control unit is the integrated safety concept. This means that all vehicle functions are monitored.

The safety routine is executed as soon as an error occurs. In this way we can ensure that the vehicles can be stopped safely and quickly if needed, and can then simply be operated manually", Zeilinger adds.

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â&#x20AC;&#x153;AN IMPORTANT COMPONENT OF THE RTI CONTROL UNIT IS THE INTEGRATED SAFETY CONCEPT. THIS MEANS THAT ALL VEHICLE FUNCTIONS ARE MONITORED.â&#x20AC;?

THE TEST OPERATIONS: SNOW REMOVAL EQUIPMENT MUST OFFER HIGHLY FLEXIBLE RESPONSES In the past, airport operators have had to keep the required removal and cleaning equipment in an operational stand-by condition. The lead times for relatively rare and usually short-lived bad weather periods tie up capacity.

4R XLI SXLIV LERH ER EMVÇťIPH VIUYMVIW GSRsistent and thorough clearing operations even when just a little bit of snow covers the ground.

On such sites, the snow must be cleared to one side over a width of up to 60 metres in a single pass. In the case of Frankfurt Airport today, up to 14 vehicles drive in a convoy with the appropriate overlap.

This means the snow is "passed on" from the front to the rear from one vehicle to the next. As a result, the snow load increases from vehicle to vehicle, and the performance requirement for the individual snow removal units rises sharply from front to rear. Furthermore, the staggered driving also makes high-precision guidance crucial for the quality of the clearing pattern. All this necessitates highly dissimilar requirements on the performance of each snow removal vehicle.

EFFICIENT OPERATIONS THANKS TO AUTOMATED SNOW REMOVAL MACHINES In the case of Frankfurt-Main airport, the convoy must keep the runways and taxiways free from snow and ice as a precisely staggered formation. To date, snow clearance machines have worked their way along metre by metre under poor visibility conditions in darkness and fog, with snow constantly being thrown up by the vehicles driving ahead.

The poor visibility often leads to increasing distances between vehicles, opening up the convoy and extending the time it takes to clear a runway. Moreover, poor visibility can lead to the outer vehicles damaging the runway marker lights, which are very expensive to repair.

In the test of the autonomously operating WRS[ VIQSZEP XVYGOW SJ )EMQPIV E TVIHIÇťRIH snow removal programme â&#x20AC;&#x201C; under the constant GSRXVSP SJ E GSRZS] PIEHIV Ćł WTIGMÇťIW XLI routes, direction and speed. The person in the lead vehicle of the removal convoy in charge of the demanding task enjoys relatively good visibility of the swaths to be cleared ahead of the lead and the trailing vehicles.

8LI W[EXLW XS FI GPIEVIH EVI TVIHIÇťRIH [MXL NOVEMBER/DECEMBER 2017 | AIRPORT FOCUS | 15

WINTER OPERATIONS

the goal of a high-precision clearing trajectory.

This means the routes to be driven are always WTIGMÇťIH GEVXSKVETLMGEPP] ERH EVI JSPPS[IH [MXL TMRTSMRX TVIGMWMSR XLEROW XS E HMÇşIVIRXMEP ,5 system â&#x20AC;&#x201C; accuracy: three centimetres â&#x20AC;&#x201C; by the lead vehicle as well as the other convoy vehicles thanks to constant target/actual comparisons. & LMKL PIZIP SJ ÇźI\MFMPMX] MW EPWS E QYWX JSV WRS[ GPIEVERGI STIVEXMSRW SR EMVÇťIPHW 8LEX MW [L] XLI GSRZS] PIEHIV Ćł S[MRK XS WYHHIRP] MHIRXMÇťIH ERH

then immediately required deviations from the HMKMXEPP] WTIGMÇťIH GPIEVMRK TEXL Ćł MW EFPI XS XEOI over the routing personally at any time.

To this end, the convoy leader has the classic controls - steering wheel, accelerator and brake pedal - at his disposal in each Arocs â&#x20AC;&#x201C; and thereby full control over the vehicle. The trailing vehicles then immediately and fully automatically adopt the target paths resulting for them from the change of the route of "vehicle 1".

â&#x20AC;&#x153;THE MISSION OF LAB1886 IS TO DEVELOP NEW INNOVATIVE BUSINESS MODELS FOR DAIMLER.â&#x20AC;?

ALL-WHEEL DRIVE AROCS 2045 AS 4X4 AS THE BASIS FOR THE SNOW-CLEARING SEMITRAILER COMBINATION The prototype convoy from Advance Engineering presented now comprises four individual vehicles initially. The basis is provided by all-wheel-drive Mercedes-Benz Arocs 2045 AS production tractor units from the robust ,VSYRHIV TVSHYGX VERKI IUYMTTIH [MXL XLI PEXIWX 42 1& IRKMRI KIRIVEXMSR GIVXMÇťIH XS *YVS :. WXERHEVHW [MXL ER SYXTYX SJ O; LT ERH TVSHYGMRK 3Q SJ XSVUYI &X E FVMWO speed, most of the mass of snow is thrown to the side by a fully hydraulic, three-section snow plough measuring eight metres in width.

The finishing surface clearing touches are carried out by a sweeper blower. It is towed as a semitrailer and powered independently of the tractor unit by a six-cylinder engine from Mercedes-Benz installed at the rear of the semitrailer.

The entire tractor/semi-trailer combination is QIXVIW PSRK ERH [IMKLW XSRRIW MR STIVEtional condition. The tractor unit, which was reinforced in the area of the snow plough mounts, accounts for about ten tonnes, the plough blade adds two tonnes to the total weight, the semi-trailer with the sweeper blower has a KVSWW [IMKLX SJ XSRRIW

16 | AIRPORT FOCUS | NOVEMBER/DECEMBER 2017

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Focus On_ Checkpoint Security Learn how HI-SCAN 6040 CTiX with computed tomography technology can take checkpoint security and operations to a new level. www.smithsdetection.com

ISSUE 33 | SEPTEMBER/OCTOBER 2017

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GROUND FORCE DR MICHAEL KERKLOH ON MUNICH’S PREPARATIONS FOR THE NEW WINTER SEASON

WEATHERING THE STORM Protecting airport infrastructure from hurricane damage

CITY CENTRAL LCY on expansion and the planning process “lottery”

INTER AIRPORT PREVIEW | GSE DRIVER TRAINING | DIGITAL DEVELOPMENT

ýelĖS|ČRo đ_

Isn’t it time you subscribed to Airport Focus, the global magazine ‘by experts, for experts,’ to keep up to date with what’s fresh in the global airport management industry? News, views, opinions, TVSǻPIW EHZMGI HEXE ERH WSQI SJ XLI QSWX MR HITXL JIEXYVIW EZEMPEFPI Ƴ EPP GVIEXIH NYWX JSV ]SY

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CO OMPANY UP PDATE : VESTERGAARD AND KALMAR MOTOR Early in 2017 a formal link was announced by the two companies in order to increase cooperation

20

CASE STUDY: MANCHESTER AIRPORT AND COMMONTIME Russell Holmes, Head of Sales - Private sector for CommonTime explains how it is helping the airport use mobile technology to support key operational requirements

22

EXP PERT FO ORUM: PARKING PAYMENT AVOIDANCE How is ANPR technology helping airport parking operators detect motorists who try to avoid payment, particularly at XLI RI[P] QSRIXM^IH TMGO YT ERH HVST SǺ ^SRIW$ 2EVX]R Attwood, Technical Director of ANPR International describes how it helped a client airport address the issue

24

RECR RUI U TMEN NT AND TRAINING 8LI ZIXXMRK SJ TSXIRXMEP WXEǺ [SVOMRK MR WIRWMXMZI EZMEXMSR VSPIW can be time consuming and bureaucratic. Now a company WTIGMEPMWMRK MR LMVMRK EMVTSVX WXEǺ LEW GSQI YT [MXL ER &KIRG] Passport scheme to help speed up the process.

26

AN NALYSIS An Institute for Government report published this month urges the UK to follow the French lead in setting up an organisation that consults the public on big national infrastructure projects so that they are not doomed to fail

28

for more fromm this section vissit:

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NOTEBOOK | COMPANY UPDATE

20 | AIRPORT FOCUS | NOVEMBER/DECEMBER 2017

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PRODUCTS FOR THE BROADER MARKET INTRODUCED BY VESTERGAARD COMPANY AND KALMAR MOTOR Earlier in 2017 Vestergaard Company and Kalmar Motor announced a formal link in the cooperation of the two companies.

A

t the inter airport Europe in Munich in October 2017 both companies continued their innovative aim to widen their product portfolios and provide solutions for a broader market.

Kalmar Motor re-introduced the TBL100, a fully-electric towbarless tractor for small to medium-range aircraft. In 1988, the TBL100 was XLI ZIV] ǻVWX XS[FEVPIWW XVEGXSV JSV GSQQIVGMEP aircraft and today the updated version can also be used for shorter distance inter-gate towing as well as push-back. The unit has been designed with simplicity in mind for both operation and maintenance to maximize its daily operation potential. The TBL100 is as before, manufactured in Sweden with the well-reputed quality and innovative approach that Kalmar Motor is known for.

In Munich Vestergaard Company introduced a new and less costly version of their Elephant MY aircraft deicer, the MY Lite. This unit is built for pre-mix operations with a capacity of 7.600 liters in total. It is a no-frills unit in a standard GSRǻKYVEXMSR FYMPX SR E :SPZS GLEWWMW MR XLI quality that Vestergaard products are known for.

The MY Lite has a short lead time and has low maintenance. It is easy to operate and therefore

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training is reduced.

In 2016 Vestergaard Company also introduced new, less costly versions of their waterand toilet service trucks. The Z-line – known as the ZVTS and the ZWS - are units without winterization especially designed for warmer weather operations, but with the well-known FIRIǻXW SJ XLI :IWXIVKEEVH VERKI SJ [EXIV ERH toilet service trucks, such as the toilet service trucks’ unique vacuum system for easy and IǺIGXMZI STIVEXMSRW ERH ZIV] PS[ HS[RXMQI and minimal maintenance costs.

Kalmar Motor has a wide range of conventional towbar and towbarless tractors in many sizes both diesel, full electric and hybrid. Vestergaard Company develops, manufactures and services aircraft deicing units, water and toilet units and aircraft washers and also has a wide product range that matches all types of aircraft.

Both companies focus on optimal utilization of their units with minimal maintenance and QMRMQEP YWI SJ FSXL XMQI ERH JYIP HIMGMRK ǼYMH With the newly introduced models, Kalmar Motor and Vestergaard Company make quality ground handling equipment available to even more ground handlers, airlines, and airports around the world.

NOVEMBER/DECEMBER 2017 | AIRPORT FOCUS | 21

NOTEBOOK | CASE STUDY

MANCHESTER AIRPORT LAUNCHES NEW MOBILE OPERATIONS STRATEGY

Russell Holmes, Head of Sales – Private Sector for CommonTime explains how the company is helping the airport use mobile technology to support key operational requirements

22 | AIRPORT FOCUS | NOVEMBER/DECEMBER 2017

M

anchester Airport, in partnership with enterprise application developer CommonTime, will create and deploy 22 mobile applications to support a number of key operational requirements, MRGPYHMRK EMVǻIPH WEJIX] MRWTIGXMSRW EYHMXW ERH risk assessments.

With the introduction of mobile technology to airport IT infrastructure, tasks previously conducted via paper-forms or desktop computers GER RS[ FI GSQTPIXIH VIQSXIP] MR XLI ǻIPH HVMZMRK XMQI WEZMRK IǽGMIRGMIW Recent mobile innovations in passenger experience have been well adopted and successfully modernised the customer engagement process.

The ability to access real-time arrivals and departure information, view terminal maps, arrange car parking bookings, use mobile boarding passes and learn about airport facilities ahead of time have all contributed towards this.

However, as UK airport operators face mounting pressure to create and implement mobile strategies, the most forward-thinking organisations are seeking not only to improve

the passenger experience, but also unlock new TVSGIWW IǽGMIRGMIW .X MW XLIWI RI[ IǽGMIRGMIW that CommonTime will work with Manchester Airport to deliver. &W [IPP EW HIPMZIVMRK JYRGXMSREP FIRIǻX XLMW TVSNIGX MW ER STTSVXYRMX] XS HIPMZIV E VIǻRIH YWIV I\TIVMIRGI JSV 2ERGLIWXIV &MVTSVX WXEǺ 8VEHMXMSREPP] FEGO SǽGI .8 W]WXIQW HS RSX receive the same standard of UI/UX design that customer facing applications do. Therefore, XLI YWEFMPMX] SJ XLIWI W]WXIQW GER WYǺIV '] GVIEXMRK ER MRXIVJEGI XLEX WMQTPMǻIW XLI EYHMX risk assessment and inspection process - user adoption and engagement can be further improved, ultimately driving greater productivity.

-IEH SJ &MVǻIPH EJIX] (SQTPMERGI JSV Manchester Airport, Chris Wild, said of the project, “I am extremely pleased that CommonTime were selected by Manchester Airport after a rigorous tender process. CommonTime not only displayed a comprehensive product to meet our needs, they presented a product and ethos that will allow us to develop a tool which GER REXYVEPP] KVS[ IZSPZI www.airportfocusinternational.com

I was energised by the can-do attitude and limitless possibilities the team at CommonTime can provide. I am really looking forward to working with CommonTime and creating a strong partnership.”

Accessed via a single hub application, the apps [MPP MRGPYHI ER EMVǻIPH SGGYVVIRGI VITSVX EMVGVEJX turnaround audit and hotspot inspection form – EPP TVSGIWWIW [LMGL GYVVIRXP] VIUYMVI WMKRMǻGERX re-keying and administration. The development SJ ER ETT FEWIH QSFMPI WSPYXMSR [MPP WMKRMǻGERXP] improve both the accuracy of data captured and time-management across the team.

A controlled deployment strategy of the ETTPMGEXMSRW IRWYVIW WXEǺ EP[E]W LEZI EGGIWW to the right information and the apps relevant to their role, preventing confusion between users regarding their responsibilities.

.R EHHMXMSR 2ERGLIWXIV &MVTSVX [MPP FIRIǻX from enhanced safety intelligence that enables MRWXERX XVIRH EREP]WMW YGL HEXE [MPP EPPS[ E real-time picture of operational risk to be built, ensuring that safety standards at Manchester Airport are continually improved.

Ian Knight, CEO of CommonTime, commented, “CommonTime’s development platform is perfectly suited to rapidly building and deploying the European Airside Inspection forms that Manchester Airport are seeking to develop.

Once live, it will be possible to develop additional forms and change processes in an agile environment, with a short turnaround time. This means that Manchester Airport will be able XS VIEPMWI WMKRMǻGERX GSWX WEZMRKW MR EYHMXMRK process and improve access to records that will FIRIǻX XLI IRXMVI EMVǻIPH STIVEXMSRW XIEQ ƹ

To be deployed at Manchester Airport – the UK’s Global Gateway from the North, which handles 27.5 million passengers per year – the applications will provide the airport a consolidated operational capacity. This will include improvements in the capacity to quickly GETXYVI MRZIWXMKEXI EGXMSRW EWWSGMEXIH [MXL safety occurrences, collaborate with airlines, complete internal audit activity and manage STIVEXMSREP IǺIGXMZIRIWW Upon completion of this project Manchester Airport will be in a better position to rapidly undertake preventative actions based on real-time MRJSVQEXMSR SFXEMRIH MR XLIWI QSFMPI [SVOǼS[W This ability to prioritise actions before problems occur, rather than logging issues that appear presents an opportunity to change and improve operations across the airport.

MOBILE IS NOT JUST FOR PASSENGERS.

FORWARD-THINKING AIRPORT OPERATORS ARE MOBILISING AIRSIDE OPERATIONS.

w: www.commontime.com | e: sales@commontime.com | t: 0845 009 0028

www.airportfocusinternational.com

NOVEMBER/DECEMBER 2017 | AIRPORT FOCUS | 23

NOTEBOOK | EXPERT FORUM: ANPR

PAY AT THE GATE 24 | AIRPORT FOCUS | NOVEMBER/DECEMBER 2017

www.airportfocusinternational.com

Airport parking is now one of the most important streams of non aviation revenue. How is automated technology such as ANPR systems helping operators detect motorists who try to avoid payment, particularly at the newly monetised pick-up and drop-off zones? Martyn Attwood, Technical Director of ANPR International Ltd, gives his view.

www.airportfocusinternational.com

A

NPR International has worked around Airports and Transportation for a number of years and has seen a transition in the way that Parking and Car Parks are viewed within the Aviation Sector. Looking back over the last 10 years it’s clear that parking at Airports MW MR QER] GEWIW MW MR XLI XST ǻZI MJ RSX XLI number one revenue stream.

In acknowledging the importance of this ZEPYEFPI MRGSQI WSYVGI &MVTSVXW LEZI XYVRIH to technology such as Automatic Number Plate Recognition (ANPR) to be able to achieve a KVIEXIV XLVSYKLTYX SJ ZILMGPIW MR E QSVI IǽGMIRX QERRIV FYX EPWS XS TVSXIGX XLIWI VIZIRYI streams from leakage and abuse.

Since charging for parking has been around JSV QER] ]IEVW XLI WGSTI SJ GLEVKMRK LEW FIIR extended in many Airports in the UK to also GSZIV XLI 5MGO 9T ERH )VST 4Ǻ EVIEW .R XLI early days this was initially to deter and stop motorists parking in the areas for hours as a means to avoid parking in the short-stay car TEVO FYX MR QSVI VIGIRX XMQIW MXƶW E PIKMXMQEXI revenue source in its own right due to the large number of travellers who now opt to use Taxi and Minibus services to provide a door to door WIVZMGI VEXLIV XLER HVMZI XLIQWIPZIW XS XLI airport and park on-site. +SV WSQI QSXSVMWXW LS[IZIV XLI MRXVSHYGXMSR SJ HVST SǺ GLEVKIW MW RSX [IPGSQI ERH HIWTMXI XLI YWI SJ FEVVMIVW ERH GLEVKMRK W]WXIQW WSQI motorists see this as an opportunity and challenge to get away without paying.

It was a scenario such as this that led us to HIZIPST SYV KEXI,9&7).&3 XIGLRSPSK] [LMGL was to address this exact situation for an Airport Client. gateGUARDIAN is focused purely on stopping those individuals intent on cheating the system and costing the Airports and Airport 5EVOMRK 4TIVEXSVW PSWX VIZIRYI [MXL E WSPYXMSR that decisively tackles the increasing problem of barrier tailgating.

"Tailgaiting" or "Sneak-Throughs" was a growing problem for our Client and posed a WMKRMǻGERX PSWW SJ VIZIRYI ERH PIEOEKI [LIR

motorists were required to Pay on Exit at the point of leaving the car park.

4YV FVMIJ [EW XS HIZIPST ER IǺIGXMZI QIERW of identifying and dealing with these car park GLIEXW XLEX [IVI GEYWMRK WIVMSYW WEJIX] MWWYIW [LIR VEGMRK XS FIEX XLI FEVVMIV TYVIP] XS avoid payment. The airport had seen particular increases in problems where barrier arms were FIMRK WQEWLIH SǺ F] ZILMGPIW VEGMRK XS EZSMH LEZMRK XS TE] SRP] XS KIX GEYKLX SYX F] XLI barriers at the last second.

The issue was quite startling and we even WE[ ǻVWX LERH XLEX TYXXMRK WXEǺ EX XLI FEVVMIVW EX TIEO XMQIW HMH RSX WXST XLI MWWYI MR WSQI respects it even increased the safety risk as vehicles sped through trying to avoid being stopped and charged."

Our solution was gateGUARDIAN TM which [EW HIWMKRIH EW E VIXVSǻX STXMSR XS [SVO [MXL the Airport's existing APT Skidata barriers. The system incorporates a dual HD camera system that monitors the barrier lanes and watches for a Tailgating event. When the system detects E 8EMPKEXI IZIRX MX VIGSVHW E TVI HIǻRIH time frame of HD video footage to a Network Storage system showing the full evidence of the tailgating incident. The incorporation of HD ZMHIS GEQIVEW [LMGL TVSHYGI E JYPP IZMHIRGI ǻPI GPIEVP] WLS[MRK XLI XEMPKEXI IZIRX MW E WMKRMǻGERX EHZERXEKI SZIV E WMRKPI WXMPPW MQEKI SV an ANPR read on its own.

The data captured by the gateGUARDIAN system is passed daily to the Airports Parking who trace the responsible vehicle keeper and issue a Charge Notice to recover revenue and deter future infractions. Issuing a charge for tailgating is far more of a deterrent against future EXXIQTXW XS XEMPKEXI IWTIGMEPP] MR ER IRZMVSRment such as airports where for the average person visits only once or twice a year.

The results from the gateGUARDIAN system has proven its worth and delivered the required VIWYPXW [LMGL MW ǻVWXP] E HIXIVVIRX XS XLI MWWYI FYX secondly it protects important revenue streams and removes the opportunity for leakage.

NOVEMBER/DECEMBER 2017 | AIRPORT FOCUS | 25

NOTEBOOK | TRAINING & RECRUITMENT

POSITIVE VETTING The vetting of potential staff working in sensitive aviation roles can be time consuming and bureaucratic.

Now a company specialising in hiring airport staff has come up with an Agency Passport scheme to help speed up the process

I

Lucy Dean, senior consultant, Encore Personnel 26 | AIRPORT FOCUS | NOVEMBER/DECEMBER 2017

n response to increased security measures EX 90 EMVTSVXW REXMSREP VIGVYMXQIRX ÇťVQ Encore Personnel has announced the launch of its â&#x20AC;&#x2DC;Agency Passportâ&#x20AC;&#x2122; system to the UK aviation sector.

Through the Agency Passport, employers are able to see and review full, detailed documentation pertaining to each potential candidate â&#x20AC;&#x201C; both land and airside â&#x20AC;&#x201C; to ensure all personnel surpass the stringent security checks required SJ EMVTSVX WXEÇş Lucy Dean, senior consultant at Encore Personnel, said: â&#x20AC;&#x153;Each candidate with the potential to work in UK airports requires a set of documents to ensure they have a â&#x20AC;&#x2DC;work readyâ&#x20AC;&#x2122; status, completed in line with Heathrow online standards and Civil Aviation Authority (CAA) audit status, as well as meeting our own high internal audit criteria. Ƹ;MXL XLMW MR QMRH ERH XS SÇşIV EHHMXMSREP protection to our clients - we have developed our Agency Passport system, a rigorous auditing process that is being rolled out for each potential candidate looking to work in this sector, MRGPYHMRK EFSZI ERH FIPS[ [MRK WXEÇş KVSYRH WXEÇş JSVOPMJX XVYGO HVMZIVW ERH [EVILSYWI GEVKS operatives.â&#x20AC;?

To support its growing client base in airfreight, Encore manages the process from start

XS ǝRMWL QIERMRK XLEX GPMIRXW LEZI E PS[IV candidate processing time and candidates are able to acquire the relevant airside and landside GPIEVERGI QSVI UYMGOP] ERH IǽGMIRXP] Documentation includes applicant forms, ID checks, reference files, declarations, aviation clearance and proof of relevant skills and qualifications.

Additionally, all of Encoreâ&#x20AC;&#x2122;s airfreight recruitment meets the compliance standards EW MRWXVYGXIH F] XLI (&& MRGPYHMRK E ÇťZI ]IEV checkable work history, proof of a valid level D GIVXMÇťGEXI (EVKS 4TIVEXMZI (SYVWI Ćł WII FS\ a DBS check and tamper proof ID card.

Lucy added, â&#x20AC;&#x153;In light of the increased counter-terrorism measures that have been put in place in recent years, it is our responsibility as recruitment consultants to both advise our clients of these requirements and ensure that we are doing everything that we can - not just the bare minimum - to assess the suitability of our candidates for roles in the aviation industry. Ƹ4YV GPMIRXW TYX XLIMV XVYWX MR YW XS WSYVGI dependable candidates and to produce the relevant documentation for each of their employees XS GSQTP] [MXL MRXIVREP ERH I\XIVREP EYHMXMRK .X is through the â&#x20AC;&#x2DC;Agency Passportâ&#x20AC;&#x2122; we are able to WYTTSVX SYV GPMIRXW QSWX IÇşIGXMZIP] ERH VIQSZI all traceable risks for their potential employees.â&#x20AC;? www.airportfocusinternational.com

CAR RGO OURSE CO 8LI (EVKS 4TIVEXMZI GVIIRMRK (4 GSYVWI is for those working in the warehouse handling ERH WGVIIRMRK WIGYVI GEVKS 8LI (4 GSYVWI replaces the old Level E course. Personnel carrying out screening by hand search must EXXIRH XLI (4 GSYVWI 8LMW PIZIP SJ XVEMRMRK MW E TVI VIUYMWMXI JSV \ VE] STIVEXSVW

HOW CRIMINAL RECORD CHECKS OPERATE According to the UK Civil Aviation Authority (CAA) the National Aviation Security Program (NASP) requires a basic criminal record disclosure for certain roles. This shows unspent convictions only.

REPEATING A CRIMINAL RECORD CHECK As an employer, if your employee holds an airport MHIRXMǻGEXMSR GEVH XLIR ]SY [MPP FI VIUYMVIH F] XLI airport manager to obtain a new criminal record GIVXMǻGEXI FEWMG HMWGPSWYVI FIJSVI XLI] [MPP VIRI[ ER EMVTSVX MHIRXMǻGEXMSR GEVH

WHO NEEDS A CRIMINAL RECORD CHECK? Potential employees, including non-British nationals, must have successfully passed a criminal record check (basic disclosure) before they can be employed in a role that requires a background check to be undertaken.

APPLYING FOR MULTIPLE AIRPORT IDENTIFICATION CARDS Anyone who wishes to apply to hold a permaRIRX EMVTSVX MHIRXMǻGEXMSR GEVH EX QSVI XLER SRI airport will need to produce criminal record cerXMǻGEXI HSGYQIRXEXMSR JSV IEGL GEVH ETTPMGEXMSR This can be the same criminal record certificate provided it is presented within 10 weeks from the date of issue.

Current employees who hold an airport idenXMÇ»GEXMSR GEVH QYWX WYGGIWWJYPP] TEWW E GVMQMREP record check (basic disclosure) on renewal of XLIMV EMVTSVX MHIRXMÇ»GEXMSR GEVH A criminal record check (basic disclosure) is required for someone to work: â&#x20AC;¢ unescorted in a security restricted area (SRA) at an airport, as they will need to LSPH ER EMVTSVX MHIRXMÇ»GEXMSR GEVH MWWYIH F] the airport manager â&#x20AC;¢ EW E GIVXMÇ»IH XVEMRIV â&#x20AC;¢ EW E GIVXMÇ»IH ZEPMHEXSV SJ ORS[R GSRWMKRSVW â&#x20AC;¢ as the person responsible for security and its implementation at a regulated agents or known consignors site

CRIMINAL RECORD CHECKS AND COUNTER TERRORIST CHECKS A criminal record check is also required as part of a Counter Terrorist Check (CTC), or higher level of National Security Vetting (NSV).

(4 GSZIVW XLI JSPPS[MRK QSHYPIW (as appropriate): 1.

The threat to aviation 2. &ZMEXMSR IGYVMX] Ƴ 4VKERMWEXMSR & legislation 3. Protecting air cargo â&#x20AC;&#x201C; warehouse 4. Protecting air cargo â&#x20AC;&#x201C; drivers 5. Protecting & searching aircraft 6. Reacting to & reporting of suspicious circumstances & security incidents 7. Security controls for air cargo 8. Warehouse acceptance & dispatch of air cargo 9. Prohibited articles 10. Methods of concealment 11. 4ZIVZMI[ SJ WGVIIRMRK QIXLSHW & selection of the most appropriate method 12. Visual inspection 13. Hand search 14. < VE] Ƴ GSRXEGX '.+& MJ JYPP \ VE] XVEMRMRK MW VIUYMVIH JSV \ VE] STIVEXSVW 15. *\TPSWMZI HIXIGXMSR W]WXIQW *) 16. *\TPSWMZI XVEGI HIXIGXMSR *8) 17. 7IQSXI I\TPSWMZI WGIRX XVEGMRK 7* 8 18. +VII VYRRMRK I\TPSWMZI HIXIGXMSR HSKW +7*)) 19. 2IXEP HIXIGXMSR IUYMTQIRX 2)*

Applicants will also require an equivalent overWIEW GIVXMǻGEXI JSV EPP GSYRXVMIW MR [LMGL XLI] have lived continuously for 6 months or in the previous 5 years.

Successful candidates will be issued with E GIVXMǻGEXI VIGSKRMWIH F] XLI )J8 [LMGL MW valid for a period of two years.

www.airportfocusinternational.com

NOVEMBER/DECEMBER 2017 | AIRPORT FOCUS | 27

NOTEBOOK | ANALYSIS

FRENCH LESSON The UK Government should create a new commission to involve local people in major infrastructure projects, argues a new report.

H

ow to design an infrastructure strategy for the UK, published this month by the independent Institute for Government (IfG), argues a commission for public engagement would reduce costly delays by giving TISTPI E KIRYMRI STTSVXYRMX] XS MRǼYIRGI decisions. It should draw on the example of the Commission Nationale du Débat Public in France, which has successfully reduced public opposition to major projects.

8LI (3)5 ǻVWX IQIVKIH MR VIWTSRWI XS massive public opposition to state-sponsored infrastructure projects in the late 1980s and early 1990s, particularly major new rail lines.

Around this period, the strength of the French central state was also weakening, due to a combination of privatisation and devolution.

In the face of an increasingly powerful Green lobby, the French Government could no longer force through major projects and instead turned to early debating as a means of building consensus around projects. The institutional set up, role and remit of the CNDP has gradually changed over time, but in its current form (which emerged in 2002), the CNDP is an MRHITIRHIRX WXEXI ǻRERGIH TYFPMG FSH] XLEX is charged with ‘ensuring public participation in the decision-making processes of major

infrastructure projects of national interest that present important socio-economic stakes or LEZI WMKRMǻGERX MQTEGXW SR XLI IRZMVSRQIRX SV on territorial [i.e. spatial] planning’.73 THE DEBATE PROCESS FOR MAJOR PROJECTS Public debates are the main ways by which the CNDP gives voice to local communities during decision making on major projects.

Projects over a certain size threshold, or which have been formally put forward by a project manager, public authority, or group of parliamentarians or citizens, are put up for consideration by the CNDP. This occurs before the project has been planned in detail, so that the CNDP can discuss the principle* and location of development. If the CNDP accepts a project, then it typically works as follows: 1. It either sets up its own ‘mini-commission’ or asks the developer to set up a public debate, which the CNDP then oversees.

2. The CNDP then carries out preparatory work for a period of two to six months, depending on the project. During this time, it broadens public interest and involvement as much as possible, and ensures that project sponsors are co-operative.

3. All participants are given the same amount of help to produce material supporting their arguments – so small local groups have the same amount of help as developers to make their cases within the debating process.** 4. The public debate process, which takes place in the location of the planned project, lasts a maximum of four months.

Debates are generally facilitated by a set of experts from the private and third sectors.

5. The public debate process largely consists of public meetings held during this period, but deliberative mechanisms such as citizens’ juries can also be deployed, and a range of publicity material is produced.

At the end of the debate process, the CNDP produces a report that summarises the outcome. This report does not take a view on

28 | AIRPORT FOCUS | NOVEMBER/DECEMBER 2017

the project, but rather sets out clearly all the arguments that have been made by interested parties. The developer does not have to implement any recommendations made by participants, but they must then respond to the report, laying out how they intend to proceed.

In this they must consider the content of the HIFEXIW ERH XLI ǻREP VITSVX 8LI (3)5 QE] then appoint a guarantor to monitor projects as they progress, and assess the extent to which sponsors follow through on commitments made during public debates.

Guarantors are recruited and trained by the CNDP, and are usually individuals who have been involved with organising the mini-commission on a particular project.

THE CNDP HAS HAD A SIGNIFICANT IMPACT Between 2002 and 2012, 61 projects were processed by the CNDP - 17 projects remained broadly unchanged after the process; 38 made QSHMǻGEXMSRW MRGPYHMRK XLEX GLSWI E RI[ option that appeared during the public debate; and six projects were abandoned completely.

8LI .J, VITSVX WE]W XLMW MW E WMKRMǻGERX MQTEGX given that project sponsors do not have to implement changes suggested by the public Planning Studies, 21(4), p329–347.

However, it has been argued that some of the CNDP’s most important impacts are harder to quantify, and often relate to culture change.

For example, all of the non- governmental organisations (NGOs), and semi-public or public developers who regularly engage with XLI (3)5 LEZI WIX YT XIEQW WXEǺIH F] WSGMEP WGMIRXMWXW ERH IRKEKIQIRX I\TIVXW WTIGMǻGEPP] to deal with the public debates which it orchestrates. Since the introduction of the CNDP, developers of all stripes have come to treat it as part of their planning processes and expect public debate to be part of the options-generating process at around ‘year 3 of a 10-year route to construction’.

Overall, the CNDP is widely regarded to have reduced local opposition to strategically important infrastructure projects, while increasing the ability of communities to shape HIGMWMSRW [LMGL EǺIGX XLIQ www.airportfocusinternational.com

ADVERTISEMENT FEATURE

FLIO DIGITAL AIRPORT EXPERIENCE CHOSEN THENS

BY ATHENS

A

thens International Airport has chosen to integrate with FLIO in a partnership that helps to support the overall digital experience for Athens airport passengers. Athensâ&#x20AC;&#x2122; passengers can now use their Android or iPhone to book parking, get airport information, receive discounts at airport stores and restaurants as [IPP EW PMZI ÇźMKLX MRJSVQEXMSR YTHEXIH HMVIGXP] F] Athens Airport; all through FLIO. George Demetriades, Director of IT&T Business Unit of Athens international Airport, said: â&#x20AC;&#x153;Athens .RXIVREXMSREP &MVTSVX EP[E]W WIIOW MRRSZEXMZI [E]W of improving passenger experiences. The FLIO XIEQ GSRZMRGIH YW ZIV] IEVP] SR XLEX [MXL +1.4 [I GER WMKRMÇťGERXP] MRGVIEWI XLI RYQFIV SJ KPSFEP international passengers that we can reach with information about our airport. As FLIO can also promote the shopping and food and beverage partners, there is a potential for additional revenue KIRIVEXMSR FIRIÇťX EW [IPP .R SYV STMRMSR XLVSYKL &.&ĆśW TEVXRIVWLMT [MXL +1.4 [I HIPMZIV IZIV]XLMRK E TEWWIRKIV RIIHW GPIEVP] TVSGIWWIH MR NYWX E single digital experience.â&#x20AC;?

Stephan Uhrenbacher, Founder & CEO of FLIO added, â&#x20AC;&#x153;We are delighted that Athens EMVTSVX LEW NSMRIH XLI KVS[MRK RYQFIV SJ European airports who use FLIO to communicate to their visiting passengers. Athens airport MW GSRWMHIVIH F] QER] XS FI MR XLI JSVIJVSRX SJ MRXIVRIX XIGLRSPSK] HVE[MRK SR I\TIVMIRGI SJ running their own app, but also using facebook messenger. FLIO is a low cost, fast-track solution for enhancing an airportâ&#x20AC;&#x2DC;s passenger digital experience bringing both practical information and opportunities to shop, eat and drink and book airport services from car parking to lounges. I have no doubt that working with the experts at Athens airport will lead to even more service-enhancing features from FLIO. +1.4 [MPP FIKMR F] WYTTSVXMRK &XLIRW EMVTSVX [MXL MRJSVQEXMSR WYGL EW PE]SYX QETW SJ XLI EMVTSVX E XVEGO Q] ÇźMKLX JIEXYVI ER MRXIKVEXIH ƾǝRH Q] GEVĆś JIEXYVI JSV XLI EMVTSVX GEV TEVOW PMZI [IEXLIV JSVIGEWX WMQTPMÇťIH EGGIWW XS JVII EMVTSVX ;M +M ERH E LERH] PMWXMRK SJ IZIV]XLMRK XLI EMVTSVX LEW XS SÇşIV

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NOVEMBER/DECEMBER 2017 | AIRPORT FOCUS | 29

GROUND SUPPORT EQUIPMENT

POOL PIONEERS Pooling Ground Support Equipment (GSE) and staff has long been seen my some as the answer to bringing greater economies of scale to this vital area of airport operations.

Yet there have been relatively few concrete initiatives in airports around the world. Gary Mason reports

30 | AIRPORT FOCUS | NOVEMBER/DECEMBER 2017

www.airportfocusinternational.com

G

round handling was described in a 2014 industry overview as the “bottom feeder” of the air transport business, in part due to the cut throat nature of the business and very small margins.

But as the CAPA Centre for Aviation study pointed out, this is perhaps an unfair description given that the global airport ground handling business is now estimated to be worth over $80 billion per annum according to its trade association, ASA. Meanwhile, damage caused to aircraft during ground handling is reported to cost airlines nearly $4 billion annually. The total cost to the aviation industry globally is thought to be more XLEX HSYFPI XLEX ǻKYVI 8S FIKMR XS VIHYGI XLMW cost to the aviation industry, IATA has recently introduced Ground Support Equipment (GSE) XERHEVHW XLEX VIUYMVI ǻXXMRK SJ TVS\MQMX] sensing and warning systems to GSE vehicles and equipment.

But making the operation of GSE safer is only part of major shifts taking place on the ground handling horizon.

The CAPA report pointed out that one notable change in the ground handling business in the last 10 years is a growing propensity towards outsourcing by the airlines. This is in line with carriers’ desire increasingly to segment the market and processes in order to drive up ancillary revenues through baggage fees and in- cabin services, as well as outsourcing RSR GSVI EGXMZMXMIW WXEXMSR QEREKIQIRX KVSYRH handling, especially outside ‘home territories’) ERH XLIVIF] EHHMRK KVIEXIV GSQTPI\MX] XS ground operations.

A report prepared by ground handling specialist the Chris Smith Aviation Consultancy in 2013 argued that further opening of the market [SYPH LEZI XLI STTSWMXI IǺIGX EW XYVREVSYRH processes will have been improved and optimised, labour costs and working practices have been squeezed tight and further scale economies will be lost. Scale economies are driven by airline schedules.

The research pointed out that a typical large European airport handling 15 to 20 million passengers per year has over 200 departures each day with a turnaround duration of 30 minutes and the aircraft are mainly Code c types to short-haul destinations. There will also be typically eight airlines or more. The report concluded that the crucial point is that their peaks usually do not coincide.

www.airportfocusinternational.com

NOVEMBER/DECEMBER 2017 | AIRPORT FOCUS | 31

GROUND SUPPORT EQUIPMENT

One possible solution he put forward is of ‘pools’ of both GSE and of labour, the latter being a more challenging proposition. In the case of GSE the pool would include the airport STIVEXSV E GSRWSVXMYQ SJ KVSYRH LERHPIVW E ǻnancial institution(s); and aircraft lessors or parts WYTTPMIVW 8LI QEMR FIRIǻX [SYPH FI VIXIRXMSR of current scale economies and a return to Ƶ MRKPI 5VSZMHIVƶ IǽGMIRG] & PEFSYV TSSP [SYPH FI NYWXMǻIH F] XLI JEGX XLEX WMQMPEV WGEPI MRIǽGMIRGMIW ETTP] XS PEFSYV in the event of more ground handling suppliers.

6YERXMJ]MRK WXEǺ RIIHIH JSV E (SHI ( XYVREVSYRH SZIV X[S WLMJXW )V QMXL MHIRXMǻIH GVI[W required by a single provider, 40 in the event of two handlers and 47 for three handlers resulting in a 15-20% reduction in scale economies.

In conclusion, Dr Smith said that it is highly probable that EU Regulation will require a further opening of the ramp market. A dynamic GSE Pool would allow these scale economies to be regained, in addition to having other advantages. Each Labour Pool would generate even greater cost savings, but would come with much bigger challenges. But he added that each Pool could cut costs by a third.

Of course the idea of GSE pooling goes back even further than this research and today there are a small number of airports operating live GSE pooling schemes. But the industry is still split SR LS[ IǺIGXMZI XLI] EVI &W TSMRXIH SYX MR XLI 2013 study the key factor is that peaks in terms of airline operations at airports do not coincide.

Ground Support Equipment is usually owned or leased by the individual ground handlers with contracts to various airlines. This can include baggage trains, stairs, fuel trucks, conveyors, lifters, catering lorries, cargo lorries, toilet service units and portable water.

Every contractor owns and stores the necessary equipment to do their job for each airline.

-S[IZIV HYI XS HMǺIVMRK TIEO VIUYMVIQIRXW from airlines and handlers, this can lead to more GSE being stored around the apron than is actually needed at any one time.

Proponents of pooling argue that this is where WMKRMǻGERX WEZMRKW GER FI QEHI &M6 (SRWYPX-

LEW E KVIEX HIEP SJ I\TIVMIRGI MR &TVSR 2SHIling and GSE simulations.

It says GSE Pooling means having a central source for equipment to be used by all ground handlers regardless of contracts throughout the day. This means less equipment on the apron and less cost throughout. +SV I\EQTPI MJ SRI EMVPMRI TIEOIH MR XLI PEXI morning, and another in the late afternoon, FYX XLI] YWIH HMǺIVIRX KVSYRH LERHPIVW JSV various contracts, both sets of ground handlers’ equipment must be used and stored around the terminal throughout the day.

8LI (SRWYPXERG] WXEXIW Ƹ8LI OI] FIRIǻXW JSV airports or AOCs that run this system are cost and space savings. Not only is less equipment required for general day-to-day use, there are also fewer requirements for contingency equipment. Ground handlers generally hold surplus IUYMTQIRX MR GEWI SJ YRI\TIGXIH TIEOW SV problems, but holding a central stock generally VIHYGIW XLI RIIH JSV I\XVE “Therefore, one of the major advantages MW WTEGI EMVWMHI +SV I\EQTPI JSV E QTTE terminal, analysis shows that equipment can be reduced by up to 24%. This space saving is also a cost one, as obviously as less equipment is required, less is spent on purchasing and maintaining.”

ing have been advising and guiding airports, Airline Operating Committees (AOC), airlines ERH KVSYRH LERHPIVW SR XLI FIRIǻXW SJ TSSPMRK ground support equipment for many years.

Through its contract as Airside Operations Planners in Heathrow, as well as various projects in other airports internationally, it says it

IUYMTQIRX TVSZMHIV 8(7 MW E KPSFEP ǻVWX SR MXW scale, according to the airport. The initiative is designed to reduce congestion on stand and PIEH XS KVIEXIV IǽGMIRG] MR EMVGVEJX XYVREVSYRH The rollout programme of the initiative at LLA means that each stand will be equipped with brand new, state-of-the-art GSE equipment.

32 | AIRPORT FOCUS | NOVEMBER/DECEMBER 2017

WHAT ARE THE DISADVANTAGES? It says that the only real concern some operators have with GSE Pooling is the management time and cost in pooling the equipment. The STIVEXMSR RIIHW XS FI QEREKIH IǽGMIRXP] XS make it work. Some ground handlers may also require their equipment to be guaranteed, and available only to them. This obviously reduces the available stock to other handlers so can MQTEGX SR XLI GSWX ERH IǽGMIRG] WEZMRKW London Luton (LLA) is one airport that has MRXVSHYGIH , * TSSPMRK XS MRGVIEWI IǽGMIRG] and reduce cost.

The GSE pooling programme for London Luton Airport, which was launched in April 2017 in collaboration with the airport’s two ground handling agents, Menzies and Swissport, and

“WITH A-CDM WE GATHER ALL THE RELEVANT INFORMATION ON EVERY SINGLE FLIGHT IN A SHARED CLOUD-BASED IT SYSTEM.”

www.airportfocusinternational.com

This equipment includes aircraft steps, ground power units and belt loaders along with other ancillaries such as chocks, cones, and passenger guidance.

Liam Bolger, Head of Airside at LLA, said, “LLA’s work with its ground handlers in this EVIE MW E VIEP MRHYWXV] ǻVWX RS SXLIV EMVTSVX MR the world has taken the concept of equipment sharing to this level. As our redevelopment project continues and we welcome more TEWWIRKIVW XS XLI EMVTSVX IǽGMIRX EMVWMHI operations will be of paramount importance. ;IƶVI I\GMXIH XS WII XLI MQTVSZIQIRXW XLI new system will bring to handlers, airlines and passengers alike.”

TCR is a Belgian-based company that specialises in leasing ground support equipment (GSE) to ground handlers—the tugs, tractors and ground power units that keep an airport’s ground operation functioning.

TCR operates in the market where “pooling” of GSE is demanded by airports because of IRZMVSRQIRXEP ERH XVEǽG GSRWMHIVEXMSRW 8(7 EGXYEPP] TMSRIIVIH XLI GSRGITX SJ ǼIIX TSSPMRK at Heathrow in 2004. By collectively owning www.airportfocusinternational.com

and renting back an airport’s GSE equipment, TSSPMRK IǺIGXMZIP] GVIEXIW E WMRKPI , * STIVEtor at the airport.

It is no accident that Heathrow was one of the ǻVWX LYF EMVTSVXW XS XEOI E WIVMSYW PSSO EX , * pooling. The large number of handlers – nine at one point – operating at Heathrow was seen as ER MRIǽGMIRX QIXLSH SJ VYRRMRK VEQT STIVEXMSRW 8LI ǻVWX XVMEPW SJ TSSPIH IUYMTQIRX MRZSPZing air stairs at Terminal 4 were conducted in 2014/2015 using equipment supplied by TCR. The stairs were equipped with telematics, so they could be tracked, and it was found that the TSSPIH IUYMTQIRX [EW YWIH IǽGMIRXP] Of course, another strategy when rationalizing GSE capacity is to reduce the number of ground handling agents operating at an airport SV WTIGMǻG XIVQMREP ;LIR -IEXLVS[ STIRIH MXW RI[ ǼEKWLMT Terminal 2 facility in June 2014 it boasted a common check in system for the 23 Star AlliERGI GEVVMIVW [LS [IVI XLI ǻVWX XS TSTYPEXI XLI new facility.

8LMW QIERX XLEX TEWWIRKIVW JSV HMǺIVIRX airlines were able to share the same check in ca-

TEGMX] ERH RSX FI WMPSH SǺ MRXS HMǺIVIRX UYIYIW 8LMW [EW XLI ǻVWX XMQI MX LEW FIIR HSRI EX ER] QENSV EMVTSVX MR XLI [SVPH &RSXLIV ǻVWX JSV 8 MW that because there is a common check in for Star Alliance passengers all the carriers are using the same ground handler to service that process.

Heathrow is by no means the only operator XS LEZI GSRWMHIVIH XLI TSXIRXMEP FIRIǻXW SJ GSE pooling – other airports around the world are investigating the possibilities or have even begun GSE sharing schemes. Copenhagen Airport is said to be very interested in GSE pooling, and it could form part of its recent (last year) status as an A-CDM airport.

Copenhagen Airport has more than 700 arrivals and departures every day – which repreWIRXW E LYKI NMKWE[ TY^^PI XLEX GER FI HMǽGYPX to piece together if there are too many delays.

Copenhagen Airport’s technical director, Christian Poulsen, emphasises that the whole jigsaw puzzle and the information chain around E ǼMKLX EVI I\XVIQIP] GSQTPI\ Ƴ JVSQ XLI pilot to the control tower to the airport and the ground handlers who have to be in place to receive incoming passengers and their FEKKEKI Ƴ ERH FI VIEH] [MXL GLIGO MR WXEǺ ERH FEKKEKI GVI[W [LIR XLI ǼMKLX MW HYI XS HITEVX “With A-CDM we gather all the relevant inforQEXMSR SR IZIV] WMRKPI ǼMKLX MR E WLEVIH GPSYH based IT system. This means that the airline, EMV XVEǽG GSRXVSP XLI KVSYRH LERHPIVW ERH XLI airport have continuous access to the same YTHEXIH MRJSVQEXMSR SR EPP ǼMKLXW 8LMW [MPP QEOI the planning and use of resources far better – for both arrivals and departures,” he says.

The higher level of shared information also enables better planning. The introduction of A-CDM has reduced costs for airlines and ground handlers by 10% at Heathrow. &R EMVGVEJX Ǽ]MRK E VIKYPEV WIVZMGI MR *YVSTI QE] LEZI XS QEOI JSYV XS WM\ ǼMKLXW MR E WMRKPI HE] & WMRKPI HIPE] GER LEZI E ORSGO SR IǺIGX over the course of the day, with the result that the aircraft is unable to complete all its scheduled ǼMKLXW [LMGL QIERW PSWX QSRI] ERH TEWWIRKIVW However, A-CDM can handle punctuality as well as delays, and it can often be just as probPIQEXMG [LIR E ǼMKLX EVVMZIW IEVP] It may be that all the ground handler’s emTPS]IIW EVI FYW] XEOMRK GEVI SJ SXLIV ǼMKLXW And often the scheduled gate at the airport is not ready.

NOVEMBER/DECEMBER 2017 | AIRPORT FOCUS | 33

ICT/ DIGITAL STRATEGY

E

DIGITAL DISRUPTORS

Digitally enabled carriers and passengers are changing the competitive balance in the commercial aviation market, according to the ACI. How can smaller and larger European airports adapt to sustain growth and market share? Gary Mason reports from the AOA conference in London last month.

34 | AIRPORT FOCUS | NOVEMBER/DECEMBER 2017

uropean airports are still global leaders in the ranking for all important hub connectivity. Over the last 10 years the top 20 EU airports have dominated this PIEKYI XEFPI ǻZI EMVTSVXW EVI MR XLI XST and Fraport and Amsterdam Schiphol remain the top two in the world.

But this market is changing in an increasingly competitive sector dominated by low cost carriers with smaller regional airports developing their hub connectivity quite aggressively.

Smaller regional airports such as Brussels, Bonn, Dusseldorf, Dublin and Warsaw are leading the way in this respect.

But this position of European dominance is increasingly being challenged and that challenge is coming from Asia and the Gulf where the fastest growing hub connectivity airports in the last decade are all from that region with the Indian sub continent particularly strong.

ACI Europe recently released a study on the competitive pressures faced by European airports as a result of this changing market.

Olivier Jankovec, Director General, ACI Europe recently told the UK Airport Operators Association (AOA) conference In London: “If you are an airport in Europe today, whatever your size and wherever you are located, your growth opportunities are going to come primarily from low cost carriers, from non European full service carriers and only in a third position – EU full service carriers. We are clearly seeing that the nature and intensity of airport competition is changing and is changing fast.”

It is, he added, no longer about local competition for the passenger with neighbouring airports but pan-European competition for air services. This means that the squeeze felt by smaller regional airports in the past is now being felt by larger airports as well.

The consequences of course are that aeronautical revenues are under renewed pressure and there has been a shift in the balance between airports and airlines - with the latter starting to oppose airport expansion projects if they view them as a potential threat to their cost base. Willie Walsh’s public castigation of the proposed price of Heathrow’s much delayed runway expansion plans are an obvious example of this.

But while the pressures described above GSYPH EPP FI GPEWWIH EW WMKRMǻGERX QEVOIX HMWruptors, the biggest change on the horizon for European airports is in the area of technology.

Jankovec believes that a lot of the changes in hub connectivity, and the airport/airline market www.airportfocusinternational.com

dynamic have come about as a result of the digitally enabled carriers and passengers we see today. “Technology and digitalization will continue to force European airports to change from being B to B businesses to B to C businesses,” he says. “That evolution is continuing.

We are now going through a fourth industrial revolution where digital gets separated into virtual reality and biometrics.”

In this new market data has become “the new oil” determining economic value. “For airports our ability to access data and to leverage its GSRXIRXW [MPP FI OI] MR EGLMIZMRK STIVEXMSREP Iǽciency and generating more revenues,” he says.

Tech savvy Millennials or Generation Y as they are also known (those born between the 1980s and early 2000s) will make up 50 per cent of the global travel market by 2020.

Traditional forms of consumer engagement will be irrelevant to these passengers. “If you are a digital consumer and do all your shopping online, why would you buy something at an airport and carry it through the whole journey when you can buy it with one click of your device and get it delivered to your home,” Jankovec said.

Conversely, if you are a commercial business why would you advertise at an airport when you can use a digital platform which are cheaper and can reach a much bigger audience? Even the traditional stream of revenues from airport parking could be under threat with the emergence of self driving vehicles.

“We are already seeing the impact on this technology shift very clearly in our commercial VIZIRYIW ƹ LI WEMH Ƹ+SV XLI ǻVWX XMQI MR [I saw that commercial revenues became less resilient on a per passenger basis compared XS EIVSREYXMGEP VIZIRYIW ƹ 8LMW [EW XLI ǻVWX time since ACI Europe began collecting the data that this had happened. “It tells us that the airport business model which is dependent on the ability to keep growing non aeronautical revenues is being fundamentally challenged,” he said. “We used to say that the ability to grow these revenues was without limit but we are WIIMRK XLEX MW FIGSQMRK MRGVIEWMRKP] HMǽGYPX ƹ So what can airports do about this fundamental change? One relatively easy change in mindset is to embrace the possibilities of new technologies such as mixed and virtual realities, MRXIPPMKIRX VSFSXMGW ERH EVXMǻGMEP MRXIPPMKIRGI Ƹ;I are being told that in the future 40 per cent of the jobs we do today wont exist anymore - so what will this mean in terms of the demand for air transport?” Jankovec asks. www.airportfocusinternational.com

The digital consumer journey - the totally seamless passenger experience - is much talked about and there are many ongoing initiatives but it has not yet been fully realised. “We also need to think carefully about what impact this will have on the passenger dwelling time that we need in order to grow our commercial revenues,” he says. And with carriers increasingP] FIGSQMRK HMKMXEP VIXEMPIVW LS[ [MPP XLMW EǺIGX their market balance with airports?

The dominance of the digital platforms Google, Amazon and Facebook – who are starting to penetrate the travel and leisure market are potentially the biggest disruptors of all according to the ACI. “How will we integrate with them and what will be our relationship - that is something we should be worried about,” he says.

The ACI sees the airport business being reshaped in terms of how it designs and operates its facilities. “It is all about business evolution,” says Jankovec. “We need to embrace disruption - this is necessary to safeguard our competitive position and continue to grow.”

This will require transformational leadership with airports putting ICT and digital at the core of their business strategies. “That means changing corporate structure and governance but it also means changing corporate culture which is TVSFEFP] XLI QSWX HMǽGYPX XLMRK XS HS ƹ LI WE]W “ The digital market means that airports need to look at the potential of commercial revenues beyond the terminal with passengers seamless travel experience feeding into that new “commercial bio-chain” in the air travel market.

NOVEMBER/DECEMBER 2017 | AIRPORT FOCUS | 35

ICT/PASSENGER EXPERIENCE

The Future of Airport Check-in

Airports such as Hong Long and Singapore Changi are leading the way in terms of self service technology with barely a check-in desk in sight, says Holger Mattig, Head of Product Management, Amadeus Airport Solutions

36 | AIRPORT FOCUS | NOVEMBER/DECEMBER 2017

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redicting the future often means inventing it. Spurred on by the demands of the modern traveller and service-providers with new and innovative solutions, airports worldwide are gradually reinventing themselves. Driving costs down and improving IǽGMIRGMIW XLEROW XS TVSKVIWWMZI GPSYH FEWIH technology. But can this technology resolve what is often the most frustrating or disjointed TEVX SJ SYV NSYVRI]W XLI GLIGO MR TVSGIWW MXWIPJ$ For even the most seasoned traveller, the IRXMVI GLIGO MR TVSGIWW GER FI WSQI[LEX WXVIWWJYP &JXIV GEVIJYPP] TEGOMRK SYV FEKW [I often arrive at the airport very early for our ǼMKLXW ORS[MRK XLEX [I QE] FI LIPH YT MR queues at bag drop or security. While craning SYV RIGOW XS WXEVI EX QSRMXSVW [I QMKLX FIKMR XS [SVV] EFSYX QMWWMRK SYV ǼMKLXW &RH [LS LEWRƶX VIEGLIH XLIMV ǻREP HIWXMREXMSR ERH dreaded waiting for luggage, hoping it hasn’t FIIR PSWX EX XLI FEKKEKI GEVSYWIP$

GREATER FLEXIBILITY FOR AIRPORTS AND TRAVELLERS Reassuringly, there are signs that these hassles will soon be a thing of the past. As anyone who LEW ZMWMXIH MRKETSVI (LERKM &MVTSVX [MPP ORS[ XIGLRSPSK] MW KVEHYEPP] VIHIǻRMRK TEWWIRKIVWƶ travel experience. Here at Changi, once you’ve pulled your gaze away from the stunning butXIVǼ] KEVHIR QSWEMG WGYPTXYVIW ERH WM\ QIXVI high waterfall, you’ll soon glimpse the future: FEVIP] E GLIGO MR GSYRXIV MR WMKLX .RWXIEH ]SYV I]I XEOIW MR E VEVI WMKLX GYWXSQIVW FIEXMRK XLI UYIYIW XLEROW XS XLI QER] WIPJ WIVZMGI OMSWOW and automated baggage drops.

Welcome to the self-service airport. Flexible.

Fast. Seamless. Not a transitory shopping mall to process customers, but an attractive, desirable environment, uniquely tailored to personEP RIIHW .R XLMW IZIV EHZERGMRK HMKMXEP EKI EHZERGIQIRXW MR TIVWSREPMWIH QEVOIXMRK GSQFMRIH [MXL XLI TYFPMG REXYVI SJ JIIHFEGO TSWXIH www.airportfocusinternational.com

on social media channels, dictates that, across all industries, the happiness of passengers must GSQI ǻVWX &RH RS[ XLIVI MW IZIV] MRHMGEXMSR XLEX the dynamic travel industry is blazing a trail.

KEEPING UP WITH CUSTOMERS -SRK 0SRK .RXIVREXMSREP &MVTSVX SǺIVW ERSXLIV insightful window on the future. Here, all TEWWIRKIVW GER GLIGO MR ZEPMHEXI XLIMV XVEZIP HSGYQIRXW MRGPYHMRK TEWWTSVXW ERH ZMWEW TMGO their seat, and print bag tags and boarding passes from any of our next generation iCUSS OMSWOW &W XVEZIPPIVW SRP] RIIH XS QEOI X[S WXSTW FIJSVI QEOMRK XLIMV [E] XS XLI XIVQMREP Ƴ GLIGO MR ERH FEK HVST Ƴ XLI XMQI XS TVSGIWW XLIQ MW WMKRMǻGERXP] VIHYGIH 'YX LS[ JEV [MPP XLMW XVIRH XS[EVHW WIPJ WIVZMGI KS$ Research indicates that up to 72 percent of airports plan to have self-service bag drop EVIEW F] XLI IRH SJ .XƶW LEVHP] WYVTVMWMRK XLEX IRXIVTVMWMRK WXEOILSPHIVW EVI EPVIEH] ǻRHMRK RI[ VIZIRYIW MR XLMW EVIE SǺIVMRK passengers door-to-door luggage delivery services that reduce the stress of journeys. With advancements in modern technology, the opportunity is ripe for airports to respond similarly, QEOMRK XVEZIP EKMPI WXVIWW JVII ERH IǽGMIRX JSV airports and travellers.

SEAMLESS PASSENGER JOURNEYS .J EPP SJ XLMW WSYRHW JEV JIXGLIH MXƶW [SVXL RSXMRK that the technology to reduce the burden of passenger processing, security and border GSRXVSP GLIGOW EPVIEH] I\MWXW *EVPMIV XLMW ]IEV &QEHIYW TEVXRIVIH [MXL 4Ǻ &MVTSVX (LIGO .R SPYXMSRW 4&(. XS VIMRZIRX XLI GLIGO MR I\TIVMIRGI F] IREFPMRK XVEZIPPIVW XS GLIGO MR ERH HVST SǺ XLIMV FEKW JSV ER] EMVPMRI E[E] from the airport: at a cruise terminal, hotel, train station, or a major conference or event.

By using Amadeusâ&#x20AC;&#x2122; Airport Common Use IVZMGI &(9 GPSYH XIGLRSPSK] 4&(.

GLIGOW MR XLI XVEZIPPIV ERH XLIMV PYKKEKI securely transports their bags to the airport and places them directly into the airport baggage system. The next time their owner sees their FEKW MW EX XLI HIWXMREXMSR .X LEW EPVIEH] FIIR adopted by Virgin Australia, who also piloted it in Sydney for cruise ships and ocean liners.

8LI FIRIǻXW XS XLI XVEZIPPIV$ 6YIYIW ERH congestion are dramatically reduced. Customers, relieved of their luggage, can enjoy more JVIIHSQ QSVI ǼI\MFMPMX] ERH QSVI STTSVXYRMties to have fun.

For airlines, this solution can be deployed IZIV][LIVI MR E UYMGO ERH IEW] QERRIV 8LMW www.airportfocusinternational.com

means airlines can add destination and services within a short time frame, giving them KVIEXIV ǼI\MFMPMX] Cloud technology allows airlines to deliver the right passenger processing service, at the right time, in the right location. We recognise XLEX MR XLI PSRK VYR WXVIEQPMRMRK XLI GLIGO MR process will mean nothing less than a total reimagining of the airport experience.

A VISION OF THE FUTURE ;LEX XLIR [MPP XLI JYXYVI PSSO PMOI$ .XƶW PMOIP] that many of us will arrive at the terminal in self-driving cars, having dropped our luggage SǺWMXI WSQI[LIVI GPSWIV XS LSQI *QFIHded chips within the luggage itself will further enhance the traveller experience by telling us its real-time location, even notifying us when itâ&#x20AC;&#x2122;s ready to be collected. Within the terminal, weâ&#x20AC;&#x2122;ll be welcomed with a personalised arrival service, and monitors capable of reading our WQEVXTLSRIW ZME FPYI XSSXL HS[RPSEHMRK ǼMKLX ERH FSEVHMRK MRJSVQEXMSR MR SRI ǼYMH TVSGIWW ;ERX XS ZMWMX ]SYV JEZSYVMXI WLST$ 8LI XIGLRSPSK] [MPP XIPP ]SY [LIVI XS Ç»RH MX WYKKIWX products you might want, and even tell you how long you have before boarding starts.

5EWWTSVXW$ ;L] GLIGO XLIQ QERYEPP] [LIR WGERRMRK JSV FMSQIXVMG MHIRXMǻIVW [MPP HS XLI NSF UYMGOIV QSVI VIPMEFP]$ 'MSQIXVMG WGERRMRK SJ this nature is already being trialled at Heathrow and Schiphol airports.

Payment solutions provide yet another example of how airports will be reimagined around the individualâ&#x20AC;&#x2122;s needs. Whereas currently, payments for additional services across an entire airport can be cumbersome, cloudbased technology will allow for instantaneous YTKVEHIW SV UYMGO EGGIWW XS PSYRKI EVIEW Multi-merchant payment technology already developed by Amadeus will enable airports or airlines to upsell to the passenger, wherever they are on their journey. ;L] XLIR MW XLI GLIGOMRK MR TVSGIWW RSX IZSPZMRK JEWXIV$ &PXLSYKL XLI XIGLRSPSK] I\MWXW there remain some regulatory, physical and logistical challenges. But when these challenges are overcome, the power of self-service, mobile and digital technologies will ensure that

into attractive destinations in their own right â&#x20AC;&#x201C; as with Schiphol in Amsterdam and in the Middle *EWX ;L] RSX$ .J SYV EMVTSVXW LEZI RS RIIH JSV GLIGO MR HIWOW XLI] [MPP GIVXEMRP] LEZI QSVI physical space. A plethora of new amenities will FIGSQI EZEMPEFPI .QQIVWMZI 1*) HMWTPE]W$ 1MZI GSSOMRK WXEXMSRW$ 2SZMIW$ &MVTSVXW EPVIEH] SǺIV XLIWI I\TIVMIRGIW .X MW PMOIP] XLEX EW XIGLRSPSK] TVSKVIWWIW WS [MPP XLI VERKI SJ I\TIVMIRGIW SR SǺIV Ƴ [MXL all the new revenue streams that entails: from XLIEXVI TIVJSVQERGIW ERH (LVMWXQEW QEVOIXW to tennis courts and rooftop swimming pools.

Customers will desire to arrive at their airport [IPP MR EHZERGI .RHIIH [MXL XLI EPPYVI SJ WS QER] I\GMXMRK WIVZMGIW SR SǺIV MXƶW IZIR GSRceivable they will visit without travel plans.

5VIHMGXMRK XLI JYXYVI MW RIZIV IEW] .R ER EKI where new technologies are continually disrupting our expectations, itâ&#x20AC;&#x2122;s hard to envisage what EMV XVEZIP [MPP PSSO PMOI X[IRX] ]IEVW JVSQ RS[ 'YX innovation is transforming the travel experience, gradually eradicating toll-booth mentality in a [E] XLEX [MPP QEOI FSEVHMRK EMVTPERIW EW WMQTPI as stepping from our front doors.

The technology is already available. So is the opportunity. Together, tech savvy travellers and service providers with modern solutions are showing us that the future of travel is not just exciting and dynamic. .XƶW EPVIEH] LETTIRMRK

itâ&#x20AC;&#x2122;s not just the passengersâ&#x20AC;&#x2122; experience that is destined to change, but the architecture and role of airports themselves.

AIRPORTS AS LEISURE DESTINATIONS As physical barriers come down, terminals will transform from transient processing locations

Holger mattig, Head of Product Management, Amadeus Airport Solutions.

NOVEMBER/DECEMBER 2017 | AIRPORT FOCUS | 37

ICT/PASSENGER EXPERIENCE

EXPLOITING INFRASTRUCTURE FOR FUTURE PASSENGER GROWTH The global aviation industry is facing significant challenges with the predicted growth in passenger numbers. Neil Norman from Human Recognition Systems, looks at how airports can maximise their capacity within the existing infrastructure by using smart technology to improve passenger flow.

REFERENCES 1 ‘IATA Forecasts Passenger Demand to Double Over 20 Years’: http://www.iata.org/ pressroom/pr/Pages/2016-10-18-02.aspx 38 | AIRPORT FOCUS | NOVEMBER/DECEMBER 2017

D

emands on the aviation sector are expected to double in the next 20 years1 and, as a result, a key challenge for airports is to consistently deliver more capacity at lower cost. In densely populated, developed countries, building new infrastructure is both costly and time consuming, often requiring lengthy political, economic and environmental debate. There are, however, less dramatic options available to airport operators which will enable them to increase capacity, improve customer services and increase revenue.

The key challenge in this market is getting people through the existing infrastructure, both in terms of numbers of passengers through the airport and numbers of planes arriving and departing. The two main methods of achieving this are automation and passenger personalisation.

A SEAMLESS, TECHNOLOGYDRIVEN JOURNEY Automation of processes is becoming increasingly commonplace for high volume people management. The ability to speed up TVSGIWWIW ERH MQTVSZI EGGYVEG] SǺIVW LYKI potential to the aviation industry. A perfect example of this is Fast And Seamless Travel (FAST) at Changi airport, Terminal 4, that is scheduled to open on October 31. However, new infrastructure is a luxury for airports that GER EǺSVH WYFWXERXMEP MRZIWXQIRX SJX[EVI that can talk to existing airport hardware is an alternative solution.

Processes requiring people are frequently slower and more cumbersome than those that are automated. Compare the airline check-in procedure we have now to that which was com-

monplace ten years ago. Automation not only speeds up the process but also helps to eradiGEXI IVVSVW MQTVSZMRK EGGYVEG] ERH IǽGMIRG] 8LIVI EVI LS[IZIV WMKRMǻGERX LYVHPIW XS jump within the aviation space before you can successfully implement automation. A core issue is the disjointedness between airlines and airports, which don’t currently share passenger data, and consequently have alternative views of the passenger’s journey. As online check-in has become the norm for passengers, often the ǻVWX XMQI XLI EMVPMRI VIGIMZIW MRJSVQEXMSR XLEX E passenger is present at the airport is when they reach the boarding gate, despite their arrival at the airport hours before. The airport however, receives information that a passenger is present as soon as they pass through security.

Flight delays are caused by both passengers arriving late to their gate and the extended XMQI XEOIR F] KVSYRH GVI[ XS FSEVH XLI ǼMKLX especially where ground crew availability is limited. As such, integration of airline and airport data through passenger automation technology can reduce delays and maximise operational IǽGMIRG] '] EZSMHMRK HYTPMGEXMSR SJ TVSGIWWIW QSVI ǼMKLXW GER PIEZI SR XMQI MRGVIEWMRK EMVTSVX capacity and improving customer satisfaction.

A PERSONALISED PASSENGER EXPERIENCE To alleviate the challenge of rising passenger numbers in the complex airport environment, personalisation is crucial. In this digital age, the ‘connected’ passenger desires a seamless, personalised travel experience through the airport.

Regardless of industry, customers are more demanding of individualised and relevant expeVMIRGIW XLER IZIV FIJSVI ;MXL HMǺIVIRX TVSǻPIW www.airportfocusinternational.com

preferences and destinations, it isn’t feasible for all passengers to be treated in a generic way.

Airports must meet and exceed passenger expectations in order to remain competitive.

This means treating passengers like guests and providing excellent customer service.

Passenger automation technology can enable personalisation by collating passenger data to provide a comprehensive view of passengers; from the moment they enter the airport; through to the bag drop, ticket presentation, security and boarding. This improves communication with the passenger, guiding individuals through the airport, giving more acGYVEXI XMQMRKW EX IZIV] WXEKI ERH XEMPSVMRK SǺIVW in the airport lounge. Provision of information can manage any potential anxiety and increase customer satisfaction creating a seamless process in which passengers can move freely from one checkpoint to the next. '] MRGVIEWMRK TEWWIRKIV ǼS[ TIVWSREPMWEXMSR allows the passenger to quickly pass through the airport checkpoints and spend more time enjoying the leisure and retail areas of the airport, providing higher commercial opportunities for www.airportfocusinternational.com

airports in the form of higher retail spending. Ultimately, this has the potential to create a one to one relationship with the passenger, where the SǺIVMRK MW YRMUYI ERH MW GSQQYRMGEXIH XLVSYKL the right channels at the right time.

BUILDING WITHIN THESE FOUR WALLS The ability of technology solutions to talk to existing airport hardware will help to release the latent capacity which exists within current airport spaces. The increasing adoption of automation and personalisation will add to the speed of this process.

The industry needs to address the biggest hurdle to change which is that airports and airlines still treat each other as separate entiXMIW (VIEXMRK E WIEQPIWW ǼS[ SJ MRJSVQEXMSR between the two will smooth the passenger journey, release revenue streams and improve customer service feedback.

Investment in new airport infrastructure is, at present, an unnecessary step to meet passenger demand but investment in technology to create an uninterrupted and pleasurable journey MW TEVEQSYRX MJ EMV XVEZIP MW XS VIET XLI FIRIǻXW

Neil Norman, Human Recognition Systems NOVEMBER/DECEMBER 2017 | AIRPORT FOCUS | 39

SECURITY

DRONES: THREATS & OPPORTUNITES The police has taken over responsibility from the Civil Aviation Authority in the UK for investigating the illegal use of drones where they pose a danger to civil airspace. But as the proliferation of drones continues there are also issues around licensing and opportunities for the aviation industry to take a lead in use of UAVs in the commercial sector. Gary Mason reports

40 | AIRPORT FOCUS | NOVEMBER/DECEMBER 2017

www.airportfocusinternational.com

A

s Unmanned Air Vehicles (UAVs) - or Drones as they are more commonly known - become more widely available, they are increasingly being used in the EKVMGYPXYVI ERH Ç»WLMRK MRHYWXVMIW EW [IPP EW F] utility companies, the media and package dePMZIV] FYWMRIWWIW HYI XS XLI Ç»RERGMEP FIRIÇ»XW XLI] SǺIV 8LMW QIERW XLIMV VIKYPEXMSR Ƴ ERH QMWYWI TSWMRK E QENSV XLVIEX XS GMZMP EZMEXMSRƳ MW E HIZIPSTMRK GSRGIVR A review of the security issues posed by UAVs conducted by police in the UK has idenXMÇ»IH LMKL XLVIEX WGIREVMSW 8LIWI MRGPYHIH collision or near-collision with commercial EMVGVEJX TYFPMGMX] WXYRXW ERH ƸEGXMZMWXƹ YWI But there is also recognition that those charged with securing airports and commercial aircraft could also use UAV technology to help XLIQ XS HS XLEX 8LI 3EXMSREP (SYRXIV 8IVVSVMWQ 5SPMGMRK -IEHUYEVXIVW 3(85-6 MW VIWTSRWMFPI JSV XLI safety and security of all UK airports - an area [LIVI TSPMGI 9&:W GSYPH FI TEVXMGYPEVP] YWIJYP Many of these airports are surrounded by large XVEGXW SJ STIR KVSYRH [LMGL EVI HMǽGYPX XS KIX XS ERH RIKSXMEXI 4R TETIV XLMW XIGLRSPSK] SǺIVW E QIERW XS HS XLEX UYMGOP] WEJIP] ERH GLIETP] 8LI 3(85-6 LEW YWIH E O]7ERKIV 9&: made by Aeryon, which supplies drones to the TS[IV YXMPMX] MRHYWXV] EQSRK SXLIVW 8LMW QIX the unitâ&#x20AC;&#x2122;s requirements for a small, rotary-based system that could be assembled quickly and [EW VSFYWX .X EPWS RIIHIH XS FI STIVEXIH MR any weather; day or night and provide accurate EIVMEP MQEKIV] ERH HEXE [LMGL SǽGIVW SR XLI KVSYRH GSYPH UYMGOP] EWWIWW .R XLI 90 TSPMGI LEZI RS[ XEOIR SZIV VIsponsibility for investigating the irresponsible or illegal use of unmanned aerial vehicles from the (MZMP &ZMEXMSR &YXLSVMX] (&& 8LMW JSPPS[W GSRcerns that UAVs could be used by criminal or terrorist groups to compromise the security of critical national infrastructure - which includes QENSV EMVTSVXW ERH FMK TYFPMG IZIRXW Ƴ QSWX SJ [LMGL VIPMIW LIEZMP] SR KVSYRH FEWIH W]WXIQW YWWI\ &WWMWXERX (LMIJ (SRWXEFPI XIZI 'EVV] PIEHW SR )VSRIW JSV XLI 3EXMSREP 5SPMGI (LMIJW (SYRGMP 35(( -MW S[R JSVGI YWWI\ was an early adopter of the technology and LEW XEOIR E REXMSREP PIEH 8LI JSVGI [EW XLI Ç»VWX to use a drone operationally to patrol Gatwick Airport some years ago - a security role that LEW FIIR IǺIGXMZI LI WE]W ERH MW WXMPP GEVVMIH SYX XSHE] -MW VSPI MRZSPZIW [SVOMRK [MXL SXLIV agencies to formulate a national strategy on

www.airportfocusinternational.com

NOVEMBER/DECEMBER 2017 | AIRPORT FOCUS | 41

SECURITY

a more proactive use of drones and deal with the growing threat posed by unlicensed use of HVSRIW F] SXLIV TEVXMIW 8LI WXVEXIKMG KVSYT LEW VITVIWIRXEXMZIW JVSQ XLI )ITEVXQIRX JSV 8VERWTSVX XLI (MZMP &ZMEXMSR &YXLSVMX] (&& XLI (IRXVI JSV XLI 5VSXIGXMSR SJ 3EXMSREP .RJVEWXVYGXYVI (53. ERH XLI ÇťVI ERH ambulance services who both use drones, 8LIVI LEW EPWS FIIR WSQI WXVEXIKMG [SVO GSRducted on who â&#x20AC;&#x153;ownsâ&#x20AC;? the response to misuse of HVSRIW SR ER MRXIV EKIRG] PIZIP S MJ ]SY XEOI XLI )J8 XLI (&& ERH XLI TSPMGI XLIVI LEH XS FI GPIEV guidelines on who is responsible for each area of FYWMRIWW Ƹ8LIVI [EW WSQI EQFMKYMX] FIJSVI JSV I\EQTPI MJ E HVSRI [EW ÇźS[R SZIV ER EMVTSVX ERH was posing a danger to safety who is responsible JSV XLI MRZIWXMKEXMSR MRXS XLI MRGMHIRX Ćš WE]W &(( 'EVV] Ƹ6YMXI GPIEVP] MJ XLIVI MW E GVMQMREP MRZIWXMKEtion the police should be responsible but minor infringements of air navigation orders are a matter JSV XLI (MZMP &ZMEXMSR &YXLSVMX] Ćš 8LIVI MW E RS[ E WMKRIH 2IQSVERHYQ SJ 9RHIVWXERHMRK 2S9 FIX[IIR XLI (&& )J8 XLI -SQI 4Ç˝GI ERH XLI TSPMGI XLEX GPIEVP] WIXW XLIWI VSPIW ERH FSYRHEVMIW SYX Ƹ8LI VIEWSR [I LEH XS HS XLMW MW XLEX XLIVI are so many more drones in use and the 42 | AIRPORT FOCUS | NOVEMBER/DECEMBER 2017

increased risk of the criminal use of drones that is was right that the police took a leading VSPI FIGEYWI ETEVX JVSQ ER]XLMRK IPWI XLI (&& doesnâ&#x20AC;&#x2122;t have the investigatory capacity to deal [MXL MX Ćš LI EHHW Also if there was major incident involving an MPPIKEPP] ÇźS[R HVSRI GSPPMHMRK [MXL E TEWWIRKIV aircraft near an airport - and there have been two near misses at Heathrow in the last two ]IEVW Ćł MX [SYPH FI XLI TSPMGI [LS [SYPH XEOI GLEVKI SJ XLI MRZIWXMKEXMSR A major concern is the need for a proper PMGIRWMRK VIKMQI 8LI )J8 EVI WXEVXMRK XS VIEPMWI that if you want to prosecute someone for drone misuse you need to amend regulations and increase legislative powers - similar to XLSWI XLEX GSZIV VSEH XVEÇ˝G JSV I\EQTPI MR SVHIV XS XVEGI XLI S[RIV )VSRIW GEVV] WIVMEP numbers and manufacturersâ&#x20AC;&#x2122; details but there is currently no way for the police to trace the S[RIV SV XLI STIVEXSV MJ XLI] RIIH XS Ƹ;LEX we need is a licensing regime which allows the police to identify who owns the drone or is STIVEXMRK MX JVSQ E YRMUYI MHIRXMÇťGEXMSR RYQFIV - similar to a vehicle registration number place,â&#x20AC;?

WE]W &(( 'EVV] 9RHIV &MV 3EZMKEXMSR 7IKYPEXMSRW EPP GSQ-

QIVGMEP STIVEXSVW SJ QEPP 9RQERRIH &MVGVEJX 9& RIIH XS VIGIMZI TIVQMWWMSR F] XLI (MZMP &ZMEXMSR &YXLSVMX] (&& [LS LSWXW E VIKMWXIV SJ EPP WYGL STIVEXSVW 8LIVI EVI GYVVIRXP] QSVI XLER SVKERMWEXMSRW SR XLEX PMWX .R SVHIV XS KIX (&& permission to operate a drone commercially XLI (&& LEW IWXEFPMWLIH 3EXMSREP 6YEPMÇťIH *RXMXMIW 36*W XS EWWIWW XLI GSQTIXIRGI SJ people operating small unmanned aircraft as TEVX SJ XLI (&& W TVSGIWW MR KVERXMRK STIVEXMRK TIVQMWWMSRW &WWIWWQIRX F] ER 36* MW necessary for those with no previous aviation XVEMRMRK SV UYEPMÇťGEXMSRW 8S EGLMIZI XLMW 36*W QE] SÇşIV E WLSVX IHYGEXMSREP GSYVWI TVMSV XS the competency assessment aimed at bringing ER MRHMZMHYEP W ORS[PIHKI YT XS XLI VIUYMVIH PIZIP FYX XLIWI EVI RSX (&& ETTVSZIH XVEMRMRK GSYVWIW & X]TMGEP 36* JYPP GSYVWI MRZSPZIW pre-entry/online study HE]W SJ GPEWWVSSQ PIWWSRW ERH I\IVGMWIW a written theory test E ÇźMKLX EWWIWWQIRX 8LI EMVTSVX MRHYWXV] MW MR E YRMUYI TSWMXMSR XS take advantage of some of the commercial STTSVXYRMXMIW XLEX YWI SJ HVSRIW TVIWIRX 'YX www.airportfocusinternational.com

XS [LEX I\XIRX MW XLEX FIMRK HIZIPSTIH$ 1EWX QSRXL XLI &MVTSVX 4TIVEXSVW &WWSGMEXMSR &4& published its aviation strategy positioning paper in response to the Governmentâ&#x20AC;&#x2122;s launch of a public consultation on the direction in which EZMEXMSR MW LIEHMRK .X WE]W XLI KVIEXIWX VIGIRX HIZIPSTQIRX MR XLI YWI SJ XIGLRSPSK] LEW FIIR XLI WMKRMÇťcant growth of the drone market and there is an opportunity for the UK to forge itself as a GIRXVI SJ I\GIPPIRGI JSV HVSRIW SR XLI KPSFEP WXEKI 'YX MX EHHW Ƹ.R SVHIV XS IQFVEGI XLIWI opportunities, the Government must also help EHHVIWW XLI GLEPPIRKIW EJIKYEVHMRK ÇźMKLX safety must be the key, overriding priority and so the Governmentâ&#x20AC;&#x2122;s work will require the safe MRXIKVEXMSR SJ HVSRIW [MXL QERRIH EZMEXMSR )MÇşIVIRX IPIQIRXW QYWX [SVO XSKIXLIV JSV ER IÇşIGXMZI HVSRI WEJIX] QEREKIQIRX W]WXIQ such as airport safeguarding, drone registration, IPIGXVSRMG MHIRXMÇťGEXMSR IHYGEXMSR SJ HVSRI YWIVW ERH PMGIRWMRK 8LMW [MPP FI I\TIRWMZI ERH [MXL XLI EZMEXMSR MRHYWXV] YRPMOIP] XS FIRIÇťX from the development of drone technology in the near term, costs should not be borne WSPIP] F] XLI GYVVIRX GSRXVMFYXSVW XS XLI (&&ĆśW WXEXYXSV] GLEVKIW Ćš www.airportfocusinternational.com

DRON NES DIISRUPTION .R /YP] SJ XLMW ]IEV E HVSRI Çź]MRK GPSWI XS ,EX[MGO &MVTSVX PIH XS XLI GPSWYVI SJ XLI VYR[E] ERH JSVGIH ÇťZI ÇźMKLXW XS FI HMZIVXIH An airport spokesman said the runway had been closed for two periods on the day of the HVSRI MRGYVWMSR SJ RMRI ERH ÇťZI QMRYXIW EJXIV XLI HVSRI [EW WMKLXIH Easyjet said four of its ÇźMKLXW [IVI HMZIVXIH [LMPI British Airways said one aircraft was diverted to 'SYVRIQSYXL 4XLIV ÇźMKLXW were put into holding patXIVRW EW E TVIGEYXMSR &PXLSYKL JIIX MW XLI highest altitude that drones WLSYPH Çź] XLI LMKLIWX IZIV â&#x20AC;&#x153;near missâ&#x20AC;? with an aircraft was recorded as JX SZIV -IEXLVS[ MR +IFVYEV] 8LIVI [IVI RIEV misses involving drones in QSVI XLER HSYFPI XLI ]IEV FIJSVI

NOVEMBER/DECEMBER 2017 | AIRPORT FOCUS | 43

SUSTAINABLE FUEL

SUSTAINABLE AVIATION FUEL IS A NUMBERS GAME

S

ustainability will be a key item in every airport’s business objectives, but the control of sustainable fuel will have been seen to a large extent as beyond the airport’s remit. However the commercialisation of renewable fuels is underway in earnest and the PERHWGETI MW ZIV] HMǺIVIRX RS[ XLER IZIR ǻZI or ten years ago. This means one eye will be on airports and how they can play a part in making the case for sustainable jet fuels stack up.

Emissions targets are a tangible reminder that we’re all contributing to CO2 levels. While QSHIVR NIX EMVGVEJX EVI QSVI JYIP IǽGMIRX than their 1960s equivalents, the impacts are still high. Aviation is contributing 12% of all global transport CO2 emissions, says ATAG, with medium to long haul (>1500km) contributing SJ XLMW ǻKYVI &RH WMRGI XLIVI EVI RS TVEGXMGEP EPXIVREXMZIW XS PSRK LEYP ǼMKLXW SV XS XLI YWI of liquid hydrocarbon fuels, then one of the few options to reduce those impacts is to look as sustainable fuels.

44 | AIRPORT FOCUS | NOVEMBER/DECEMBER 2017

FEASIBILITY IS SWITCHING TO PRACTICALITY Renewable fuel or new technologies are already being used in a number of industries, and there are plenty of initiatives to encourage both the development of sustainable technologies and stimulation in demand.

When it comes to electric cars, for example, the generation of energy centrally and new storage technologies are facilitating rapid development across virtually all manufacturers.

However in the aviation sector electricity is not a practical solution, and there is no clear alternative to liquid hydrocarbon fuels. Aircraft will, by necessity, rely on kerosene-type fuels for QER] ]IEVW XS GSQI Ƴ XLEX MW E FPIRH SJ HMǺIVIRX L]HVSGEVFSR QSPIGYPIW WYGL EW TEVEǽRW SPIǻRW RETLXLIRIW ERH EVSQEXMGW Ƴ TVMRGMTEPP] in the range C8 to C16.

While we’ve relied on crude oil as a source of these hydrocarbons, many organic matters have the potential to become jet fuel – delivering hydrocarbon molecules that, with appropri-

With the aviation industry consuming 300 million tonnes of aviation fossil fuel annually, replacing this with biofuels will be an extremely tall order. But John Pitts of eJet argues that even small progress is worth making

ate chemistry, can be synthesised into the right components. So the door is very much open for practical development of sustainable fuel.

LEGISLATING FOR CHANGE Regulations play a part here. Current industry standards do not allow for fully synthetic fuels to be used as a substitute for conventional jet JYIP VIǻRIH JVSQ GVYHI SMP Ƴ LS[IZIV XLI] HS allow up to 50% renewable content (depending on the manufacturing process used) 8LI (EVFSR 4ǺWIXXMRK ERH 7IHYGXMSR Scheme for International Aviation (CORSIA) from the ICAO has certainly kick-started a shift towards considering jet fuels which contain renewables as components, and the industry LEW QEHI WTIGMǻG EPPS[ERGIW JSV VIRI[EFPIW MR MXW ETTVSZEPW ERH WTIGMǻGEXMSR TVSGIWW (EVFSR SǺWIXXMRK MW SJ GSYVWI RSX E QSZI XS[EVHW renewables per se, but CORSIA’s approach to monitoring emission levels on international ǼMKLXW [LMGL [MPP FI QERHEXSV] JVSQ will be a highly visible incentive. More than 60 www.airportfocusinternational.com

states have already adopted the scheme on a voluntary basis.

Individual countries are also reacting. Airport Focus reported in September that the UK’s Renewable Transport Fuel Obligation will include sustainable aviation fuels, and how this will be good not only for meeting CO2 targets but creating jobs. Several other countries have done the same.

Commitment to CORSIA is high, but let’s not forget how poorly the aviation proposals within the EU’s Emissions Trading Scheme (ETS) went down in 2012. They were deeply unpopular with Russia, India and China, and the USA legally prohibited US carriers from participating in it.

Today 31 countries participate, but aviation is a global industry and the EU cannot remain isolated if things are to really change.

The emphasis here is of course on countries and airlines – and not on the responsibilities of airports. But airports will be key in facilitating change. Avinor, which operates Oslo International Airport and nearly 50 others in Norway, believes 30% of aviation fuel used at their airports could be sustainable by 2030. But they, like other airports, will have to overcome the issues of availability and price.

Avinor’s pro-active approach is identifying feedstocks (typically forestry waste and wood pulp residues) and then looking at a publicly funded yet commercial proposition that airlines would be prepared to buy in to. They are proposing initiatives that bring airlines together in the way that aviation fuel is funded and purchased from the aviation fuel operator at the airport. The operator is, of course, not always the airport itself.

Indeed it’s a big ask for a new fuel type to make a mark on our sector. Nearly 300 million tonnes of jet fuel is consumed across the world annually. To source, process and synthesise the volume of organic feedstocks to make a dent in that is an incredibly tall order. Notwithstanding, a small dent would be a good one.

SUPPLY CHAINS ARE THE KEY The supply chains are the key to making sustainable fuel adoption possible. Some suppliers I\MWX MR E ǼIHKPMRK [E] GYVVIRXP] ERH MXƶW GPIEV to us that renewable fuel can be manufactured in far greater volumes than they are now. There www.airportfocusinternational.com

MW WYǽGMIRX VE[ [EWXI QEXIVMEP EZEMPEFPI [MXLSYX impinging on food crops and land. This includes forest waste, agricultural waste and municipal solid waste.

Not only will renewable fuels need full integration into airport fuel operations, they will also need incentivising to create availability – be that through industry commitment, customer demand or price. Government incentives cannot be relied upon alone.

Enough airlines have made statements that commit to sustainability that this is a given. So if interest exists, this brings us back to availability and cost. The supply chains that need to be established will not be the same as those used for traditional jet fuel until they converge just upstream of the airport.

Government incentives are often eroded before they have made a real impact. There are TVIWWYVIW SR IZIV] TYFPMG TYVWI ERH MX MW HMǽGYPX XS NYWXMJ] ǻRERGMEP MRGIRXMZIW JSV E JYIP [LMGL MW MRXIVREXMSREP F] HIǻRMXMSR 8LI OI] MW XS PSSO at more elegant solutions where the renewable fuels process helps economically to support a host industrial process, and vice versa. These opportunities need to be explored, and this QIERW FVMRKMRK E GSYRXV]ƶW MRǼYIRGIVW EMVTSVXW and supply chains together, a process often facilitated by businesses like ours.

The design and engineering aspects – from scoping to a fully functioning manufacturing plant – need to be considered, managing how investors, project proponents and constructors can achieve their goals.

Then we consider how the supply chain can be optimised so that renewable fuel GSQTSRIRXW GER ǻRH XLIMV [E] IǽGMIRXP] MRXS the supply of fuel to airports. We would also GSRWMHIV SǺXEOI TEVXRIV RIKSXMEXMSR XS IREFPI producers to meet airlines’ requirements in terms of availability, quality and price. The airport would be central to the process.

could enable multiple airports to take the renewable fuel. .R E XVYI WYWXEMREFPI [SVOǼS[ [I [SYPH seek the users of byproducts, such as heat and power, of the manufacturing process. They would cluster around these sites, delivering a source of revenue and themselves contributing to regional economies. .R ǻRERGMEP XIVQW XLI SYXTYXW JSV E GSYRXV] can be positive. At one end there are great alternatives for waste to create usable energy, which is good for sustainability targets and the planet. At the other there is growth in industry, jobs and cost-savings that will bolster rural economies and the public purse.

Airports and airlines clearly win too. To contemporise Gordon Gekko in ‘Wall Street’, green is good.

What could this look like in practice? In an ideal world the renewable jet fuel components would be manufactured in small units local to raw material sources. By small we think upwards of 150,000 tonnes per year as a lower limit, therefore not inconsiderable. Distributed sites would each feed into the established jet fuel supply chains upstream of airports. This

John Pitts, Managing Director of eJet. NOVEMBER/DECEMBER 2017 | AIRPORT FOCUS | 45

INSIDER

AIRPORT CHRISTMAS GADGETS: On sale now.

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pparently, you can travel through Singapore Changi’s newly opened T4 between aircraft and pavement without speaking to a single human being. Technology allows you to self bag drop, WIPJ XMGOIX XEOIW ]SYV ǻRKIVTVMRXW EYXSQEXMGEPP] EX immigration control, while holograms and other virtual people tell you where to go if you get lost.

The future is now, or here, or something. Except it’s not.

Which is more the pity. For example, holograms could be a good thing. Insider once asked a particularly shouty, abrupt airport employee if she had ever considered an alternative career in the prison WIVZMGI & LSPSKVEQ [SYPH LEZI FIIR MRǻRMXIP] TVIJerable but it will never catch on - mark my words.

The following is an end of year list of other technologies that are much talked about in connection with the aviation sector but remain a pipe dream: FACIAL RECOGNITION We are not referring here to the technology used in the highly controlled e-gate environment and XLIMV XIGLRS SǺWTVMRK Ƴ EPXLSYKL XLEX VIQEMRW JEV from perfect (Insider was recently told by a German EMVTSVX SǽGMEP XLEX XLI VIEWSR [L] XLI I KEXI [EW RSX opening was that I was holding my passport page correctly in the designated slot but a quarter of an inch to the left of where it should be). But this is not that - it is the idea that biometric readers can scan people as they pass through an airport unhindered and match their faces with acceptable error rate EGGYVEG] XS E HEXEFEWI SJ FSRE ǻHIW TVI GPIEVIH passengers. You need to factor in faces moving at speed and sometimes partly obscured by objects and other people, variable lighting, sunglasses, hats, scarves and whether there is a letter R in the month.

If you think airports can do that you have seen Minority Report too many times.

DONT FORGET TO FOLLOW US @airportfocusmag

DRONES These are quite useful for dropping contraband over prison walls. But as far as airports are concerned they remain, at worst, an irritating nuisance, on the very odd occasion they have closed down a runway

46 | AIRPORT FOCUS | NOVEMBER/DECEMBER 2017

for 10 minutes. An expensive Christmas present for a relative with a lot of time on their hands. Beware of the hype though, presumably generated by drone manufacturers.

DRIVERLESS CARS Ignore the headlines reporting the numerous crashes involving prototypes. I’m sure it is a minor technical hitch that can be sorted out. But just imagine the crush of driverless cars at the drop SǺ ^SRI XERWXIH [MPP GLEVKI ]SY f XS IRXIV XLI ^SRI JSV XLVII QMRYXIW QEOMRK MX JEV GLIETIV XS TEVO ]SYV SFWSPIXI HMIWIP KY^^PIV MR XLI 1SRK XE] and wait for the airport bus. At Heathrow driverless ZILMGPIW [MPP LEZI XS HVST XLIMV TEWWIRKIVW SǺ EX Hounslow West who will then have to pack themselves onto a Tube or make their way to the terminal by eco-friendly push-to-go scooter.

AUGMENTED/MIXED REALITY EQUIPPED STAFF ,SSKPI ,PEWW JEMPIH XS XEOI SǺ EX EMVTSVXW )S ]SYV really want to see airline crew careering around the GVS[HIH GEFMR NYWX FIJSVI XEOI SǺ [IEVMRK E XLMGO diver’s mask with wires? Sure it would be great if the display told them in advance that you wanted the vegan meal, a crème de menthe on the rocks and EVI XIVVMǻIH SJ Ǽ]MRK 'YX [SYPHRƶX FI UYMGOIV NYWX XS tell someone?

CAPSULES THAT HURL PASSENGERS DOWN A HIGH-SPEED PIPE FROM SAN FRANCISCO TO LOS ANGLES IN 185 SECONDS This, like Santa Claus, is really coming……..Happy holidays to all our readers.

www.airportfocusinternational.com

WINTER OPS & AIRSIDE SAFETY EUROPE 2018 An Airport Focus conference

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ontinuing Airport Focus’s philosophy – by experts for experts – this successful and relevant industry led event will once again bring together top level speakers and delegates from key associations, airports, airlines, regulators and suppliers from across the Global Airport sector. Bringing them, on the 27 & 28 February 2018 to the Radisson Blu Hotel on the historic Royal Mile in the capital city of Scotland – Edinburgh.

8LI ǻVWX X[S ;4& * IZIRXW MR ERH 2015 were supported by Heathrow and Helsinki &MVTSVXW VIWTIGXMZIP] ;I EVI HIPMKLXIH XS announce that next year Edinburgh will be the lead airport providing a detailed look into how it runs its winter operations.

KEY INFORMATION SPONSORSHIP & delegate OPPORTUNITIES Please contact AFI Sales Manager Robert Aitken N 07766195814 m aitkenrobert79@gmail.com

date: 27 - 28 February 2018

venue: Radisson Blu Hotel, Edinburgh 80 High Street, The Royal Mile EH1 1TH Edinburgh United Kingdom N +44 131 557 9797

Ó The event is structured to include

conference, exhibition and Airport tour with a programme packed with wup to date MRHYWXV] WTIGMǻG GSRXIRX ERH ER ideal opportunity to share knowledge, ideas and good practice.

Ó An environment designed to ensure maximum engagement and networking opportunity both during the conference and at the evening drinks reception and gala dinner.

Ó Extensively promoted via Airport Focus channels and beyond in the run up to during and following the event.

www.airportfocusinternational.com

w

www.airportfocusinternational.com @AirportFocusmag

NOVEMBER/DECEMBER 2017 | AIRPORT FOCUS | 47

WINTER OPS & AIRSIDE SAFETY EUROPE 2018 An Airport Focus conference

WOASE 2018

ANNOUNCED RADISSON BLU HOTEL, EDINBURGH 27 - 28 FEBRUARY 2018

SEE OVER FOR MORE DETAILS....