11 - DEVELOPING CAPABILITY IN FACILITATING WORKPLACE LEARNING – IAL’S UNFOLDING JOURNEY Poi Shan Lai and Wee Chee Lee Institute for Adult Learning Singapore
While much has been written about how to improve intra-organisation workplace learning, there is comparatively less on how to enable workplace learning as an external intermediary catalysing change within. At Institute for Adult Learning (IAL), Singapore, where the core mandate is to champion effective Continuing Education and Training (CET) solutions to boost employability and competitiveness, workplace learning has become a key strategic enabler. However, leading a paradigm shift away from conventional training solutions that adult educators, employers, and employees are accustomed to is fraught with challenges. The complexities involved in influencing the development of workplace environments that are more invitational, tailoring workplace learning interventions to the needs of the workplace supervisors or learners, and encouraging the development of metacognitive skills to enable ongoing reflection and learning (even without guidance) among employees requires a multi-faceted approach. This chapter documents our iterative and ongoing journey of refining the approach to enable workplace learning from without (as external intermediaries working with the enterprise for a defined period and project scope) and within (building capability of enterprise staff to continue advocating workplace learning). With a first-hand appreciation of the challenges and needs of various stakeholders involved, IAL would be in a stronger position to collaborate with other strategic providers to proliferate workplace learning across the Singapore landscape.
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