I’m thrilled to introduce the finalists for the 2024 Iconic Awards.
These remarkable individuals and teams exemplify the very best of Icon, demonstrating the highest standards of excellence.
Their daily contributions and profound commitment to patient care and innovation are integral to making our mission to deliver the best care, closer to home possible.
In this program, you’ll discover what inspires our finalists, their aspirations, and their advice for you. You can also read an excerpt from their colleagues on why they’re so deserving of this recognition. I’ve no doubt you’ll share my sense of pride to be working alongside these talented, skilled and dedicated professionals.
On behalf of our Executive Leadership Team and I, congratulations to our finalists, and all our nominees.
Thank you for your outstanding work for our patients, customers, people and communities.
Mark
Mark Middleton OAM, Icon Group CEO
Connect
Building and maintaining relationships with our patients and customers.
Elean Ho
Icon Cancer Centre Mount Elizabeth, Singapore
An Iconic Journey: passion, growth and advice
I’m driven by the impact we can make for patients who are facing the most challenging time in their lives. I’m eager to enhance my leadership skills so I can mentor my team and create a supportive environment that allows for exceptional patient care.
Advice: Embrace compassion and teamwork—every action can profoundly impact someone’s life.
What makes Elean a Connect finalist
Elean is dedicated to her patients and team at our Mount Elizbeth centre, ensuring they are well-cared for. Her passion shines through daily - consistently delivering highest-quality care and service, taking on additional workload, sacrificing her own time to support the team, and arriving early to ensure the centre is prepared each day. Her ability to connect seamlessly with all stakeholders and build strong relationships based on trust and understanding, makes her an invaluable asset. Elean’s unwavering commitment not only elevates her team’s performance but profoundly enhances the patient experience at Mount Elizabeth.
Catherine Sewell
Icon Cancer Centre South Brisbane, Queensland
An Iconic Journey: passion, growth and advice
I’m passionate about building strong relationships with patients and my team, and being a source of positivity and support. I’m excited to enhance my approach by growing my skills and taking on leadership opportunities.
Advice: Embrace every experience to enhance patient care and find ways to continue to grow your skills.
What makes Catherine a Connect finalist
Catherine exemplifies the Connect value by fostering strong relationships with both her team and patients. Stepping into the Team Leader role while covering maternity leave, she expertly balanced leadership responsibilities with her role as a medical secretary. Catherine’s clear communication and diligent follow-up with patients ensured they felt supported and reassured during their care. Her proactive engagement with doctors and patients strengthened trust, while her organisational skills helped streamline clinic operations, improving the overall patient experience. Additionally, her efforts in onboarding new staff further enhanced the clinic’s capacity to provide compassionate, efficient care.
Cancer Services AUNZ
Cancer Services AUNZ
Emma Simms-Reeve
Corporate Office Brisbane, Queensland
An Iconic Journey: passion, growth and advice
I’m passionate about driving improvements, especially in our admin processes, and seeing positive outcomes for our teams. After 11 years at Icon, I’m excited to learn about new things in my new role, especially in the radiation oncology space.
Advice: Keep learning and take advantage of the programs and tools Icon offers.
What
makes Emma a Connect finalist
Emma’s role as Administration Training Coordinator has been pivotal in building stronger relationships across the administration team and beyond. Her dedication to improving processes and fostering a culture of learning has not only benefited staff but also enhanced the service experience for patients and doctors. Emma’s willingness to extend her training programs beyond administrative staff has created a more knowledgeable, cohesive team, which has improved communication and patient care across multiple centres. By enhancing the skills and efficiency of her colleagues, Emma has directly contributed to smoother operations and stronger relationships between teams and the patients we serve.
Guat Leng Tan
Icon Cancer Centre Midland, Western Australia
An Iconic Journey: passion, growth and advice
My passion for cancer nursing comes from making a real difference in patients’ lives. In my new role with the Cancer Nurses Society Education Committee, I’m excited to bring fresh insights to my team to help us enhance patient care.
Advice: Always ask for help and share your ideas to help improve patient care.
What
makes Guat a Connect finalist
Guat deeply embodies the Connect value through her tireless efforts to build and nurture relationships with both her nursing team and the patients in her care. Her leadership style fosters a cohesive, supportive team environment, allowing her nurses to deliver exceptional patient care. Guat’s appointment to the Western Australia Cancer Nurses Society Standing Committee further amplifies her impact, as she now influences cancer care beyond her own clinic. By creating strong, trusting relationships with patients, colleagues, and the broader cancer community, Guat ensures that her patients receive the best possible care, and her team continues to grow professionally.
Cancer Services AUNZ
Cancer Services AUNZ
Chris Jay
Slade Health Mount Waverley, Victoria
An Iconic Journey: passion, growth and advice
I’m passionate about mentoring, developing and enabling those around me. I’m excited to see what my team can achieve next year, with a few projects coming that will enhance our work.
Advice: Be open and have honest conversations –human error is inevitable and forgivable – but just never lose sight of Icon’s mission.
What makes Chris a Connect finalist
Chris’ leadership has significantly improved relationships within his team and the wider production environment. By addressing operational challenges and ensuring that staff concerns are heard and acted upon, he has cultivated a supportive, trusting atmosphere where team members feel valued. Chris’ improvements to the on-call system and his focus on problem-solving have strengthened collaboration and communication, ultimately ensuring that production runs smoothly, and patients receive timely treatments. His commitment to maintaining these connections has not only enhanced team morale but also positively impacted the quality of service provided to customers and patients alike.
Geena Alefosio
Slade Health Mount Kuring-gai, New South Wales
An Iconic Journey: passion, growth and advice
Icon’s mission to bring exceptional care closer to home fuels my passion for my job. In my new role, I look forward to learning more on how I can drive this mission for myself and team.
Advice: Keep working towards your goals and to lean on your support network for guidance.
What makes Geena a Connect finalist
Geena lives and breathes the Connect value, constantly supporting her team and building a positive environment where everyone feels valued. Known for her ‘can-do’ attitude, she strengthens team bonds by sharing her knowledge and checking in with colleagues, making sure they’re always prepared - especially during high-stakes moments. For example, during a critical cabinet changeover, Geena went the extra mile to keep stock levels on track and coordinated the team’s efforts, staying late to ensure everything ran smoothly. Her openness and willingness to help not only keep production on course but make the team feel supported, ultimately ensuring patients receive the highest quality of care.
Compounding AUNZ
Compounding AUNZ
Geoff Cridland
Corporate Office Brisbane, Queensland
An Iconic Journey: passion, growth and advice
I’m driven by solving problems and boosting productivity to help others do their best work and find fulfillment in supporting team growth. I am excited to continue contributing to Icon’s expansion, onboarding our UK sites.
Advice: Always keep our mission at Icon at the forefront and remember no matter your role, you are contributing to the best patient care.
What makes Geoff a Connect finalist
Geoff exemplifies the Connect value by building strong relationships with internal teams and ensuring the seamless functioning of critical IT infrastructure. His willingness to assist colleagues, even on short notice or after hours, strengthens trust across departments. By jumping into complex IT issues with minimal background, Geoff provides fast solutions that ensure continuity of service, benefiting both staff and patients. His expertise and reliability ensure that the technology underpinning healthcare delivery remains functional, enabling staff to focus on providing patient care without technical disruptions.
Jodie Wilson
Slade Pharmacy Wesley, Queensland
An Iconic Journey: passion, growth and advice
I’m fuelled and inspired by those around me who continuously deliver exceptional care – getting to work with new people across multiple sites. Next in my role, I am eager to deepen my expertise and further develop my leadership skills.
Advice: Learn from those around you – there’s always something new to learn.
What makes Jodie a Connect finalist
Jodie builds strong, supportive relationships with her teams whenever she steps in as a relieving Pharmacy Manager. Her energetic and collaborative approach helps staff feel supported, which fosters a positive work environment. Jodie’s proactive communication with ward managers ensures that patient discharges are handled smoothly and efficiently, reducing stress for both staff and patients. Her ability to reorganise workflows during staff shortages has consistently kept operations running smoothly, improving both staff morale and patient outcomes.
Core Services
Pharmacy Services
Karlee Dal Pra Madi Moulston
An Iconic Journey: passion, growth and advice
I’m passionate about getting to connect with my team and work with them to make a positive impact on patient’s lives. I’m excited to continue to learn and grow which will enable me to further improve patient outcomes.
Advice: Embrace every opportunity to develop your skills and knowledge.
What makes Karlee a Connect finalist
Karlee has built meaningful relationships with both her colleagues and patients through her compassionate approach and unwavering commitment to patient care. Her attention to detail ensures that patients feel involved in their treatment plans, and her open communication fosters trust. Recently, Karlee’s careful review of a discharge prescription allowed her to provide critical guidance to a patient, positively impacting their care. By connecting with patients on a deeper level, Karlee ensures they feel valued and supported, enhancing both their experience and health outcomes.
An Iconic Journey: passion, growth and advice
I’m passionate about developing and empowering my team to deliver exceptional care and achieve positive patient outcomes. I’m excited to continue developing my skills, empowering the team to remain adaptable and grounded in the core principles of medication and patient safety.
Advice: Stay curious, embrace challenges, and seize every opportunity to learn and grow.
What makes Madi a Connect finalist
Madi fosters strong connections within her team and with hospital executives, working tirelessly to build a positive and cohesive team culture. Despite facing ongoing recruitment challenges, Madi’s leadership has kept her team motivated and focused, ensuring continued high-quality care for patients. Her dedication to maintaining open communication channels has strengthened relationships at all levels, from her pharmacy team to the hospital administration. This commitment has led to improved collaboration and better outcomes for both patients and staff.
Slade Pharmacy Warragul, Victoria
Slade Pharmacy Port Macquarie, New South Wales
Pharmacy Services
Pharmacy Services
Energy
Bringing a positive energy to everything we do.
Sophie Huang Jing
Icon Cancer Centre Mount Alvernia, Singapore
An Iconic Journey: passion, growth and advice
I’m passionate about enhancing patients’ quality of life through personalised care and emotional support - and seeing the positive outcomes continues to drive me. I’m eager to expand my expertise in symptom management and radiation treatment planning.
Advice: Be humble, brave and don’t be afraid to ask your colleagues for help.
What makes Sophie an Energy finalist
Sophie’s cheerful, compassionate energy is a source of comfort and hope for patients at ICC Mount Alvernia. Known for her warm presence, she listens deeply to each patient, helping ease their worries and making the treatment journey feel less daunting. In one instance, a patient who was initially withdrawn and struggling to accept her diagnosis opened up over time, thanks to Sophie’s gentle encouragement and friendly conversations. Sophie’s dedication extends beyond work hours—she even shared her personal contact during a leave period to ensure patients received uninterrupted support. For many, Sophie feels like a friend, uplifting their spirits and creating a positive, welcoming environment where patients feel genuinely cared for. Her energy and kindness make a meaningful difference every day, brightening even the most challenging moments.
Anu Sicarwar
Icon Cancer Centre Richmond, Victoria
An Iconic Journey: passion, growth and advice
I’m driven by the opportunity to make a meaningful impact on our patients and getting to collaborate with talented healthcare professionals. I’m eager to continue focusing on my career growth and develop new ways of working to enhance our team’s effectiveness.
Advice: Embrace every opportunity for learning and connection - building relationships is key.
What makes Anu an Energy finalist
Anu’s energetic leadership has transformed the operational efficiency at Icon Richmond, significantly reducing overdue tasks and outstanding debts. Her drive to improve team morale through open communication and process improvements has not only streamlined workflows but also alleviated stress among staff. By fostering a more supportive and balanced work environment, Anu’s efforts have improved team productivity, resulting in better patient interactions and more efficient administrative processes.
Cancer Services AUNZ
Cancer Services ASEAN
Dr Muhammad Ali
Icon Cancer Centre Warrnambool, Victoria
An Iconic Journey: passion, growth and advice
I’m driven by the contribution I can make to patient care throughout one of their most challenging journeys. I’m excited to continue learning to become a better academic clinician and clinical leader.
Advice: Take up the mentoring opportunities at Icon – it helps create a great career.
What
makes Muhammed an Energy finalist
Dr Ali’s energy and dedication to patient care are unmatched. He consistently goes above and beyond to be available for both patients and staff, no matter the time of day. His ability to remain calm and positive, even during stressful or difficult situations, helps create a supportive and reassuring atmosphere for patients facing serious diagnoses. Dr Ali’s energetic commitment to his patients has earned him glowing feedback in patient surveys, and his willingness to assist the nursing team at any time reinforces a strong, positive working relationship.
Sharna Duncan
Icon Cancer Centre Mildura, Victoria
An Iconic Journey: passion, growth and advice
I’m passionate about making a real difference in a patient’s cancer journey—bringing a smile or positivity to their day. In my new role, I’m excited to grow my leadership skills and mentor our young nurses as they build their careers.
Advice: Lean on your colleagues for support when you need them – professionally or personally.
What makes Sharna an Energy finalist
Sharna’s positive energy transforms the patient experience at Icon Mildura. She creates a welcoming environment by celebrating patient milestones, organising thoughtful celebrations for treatment completions and birthdays. Her efforts have measurably boosted patient morale and enhanced team spirit, creating a more cohesive and motivated nursing team. These initiatives have led to improved patient feedback and a stronger connection between staff and patients, making the clinic a brighter and more supportive place for everyone.
Cancer Services AUNZ
Cancer Services AUNZ
Agnes O’Young
Slade Health Mount Kuring-gai, New South Wales
An Iconic Journey: passion, growth and advice
I’m driven by the impact we have on patients’ journeys—knowing my work in drug stability can improve care and outcomes. I’m excited to deepen my expertise in drug formulation and collaborate on meaningful projects.
Advice: Embrace every learning and connection opportunity – the more you engage – the more enriching your Icon experience will be.
What makes Agnes an Energy finalist
Agnes’s positive energy has directly impacted the efficiency of her team. Her willingness to assist colleagues, even outside regular hours, has improved workflow and ensured that key tasks are completed on time. By providing solutions and taking a hands-on approach, Agnes has enhanced team productivity and helped streamline processes that improve patient outcomes. Her proactive problem-solving and ability to energise those around her have made a tangible difference in overall team performance.
Gail Barnes
Slade Health Geebung, Queensland
An Iconic Journey: passion, growth and advice
I’m driven by wanting to provide the best for our customers – I know how important it is to provide products on time, so I ensure it happens. Coming up to 11 years in this role, I still learn every day and am most excited to continue working on our expansion globally.
Advice: Expect change. Always.
What makes Gail an Energy finalist
Gail’s energetic approach to client relationships has resulted in the retention of major contracts, including Queensland Health, and the successful acquisition of new business with Mater Health. By consistently going above and beyond for her clients, Gail has strengthened customer relationships and created new opportunities for Icon. Her initiative in reviving the “Message of Hope” card program has brought positivity to patients and reinforced Icon’s commitment to patient care, showcasing the positive impact she brings to both clients and patients.
Compounding AUNZ
Compounding AUNZ
Katrina Dal Lago
Corporate Office Mount Waverley, Victoria
An Iconic Journey: passion, growth and advice
I’m passionate about making a meaningful impact in finance, and am driven by collaborating with a great team to solve challenges in a dynamic environment. I’m excited to continue enhancing financial processes, improve reporting, and support future growth.
Advice: Embrace Icon’s collaborative culture by fostering relationships, asking questions and jumping at every opportunity.
What makes Katrina an Energy finalist
Katrina’s energetic leadership in managing complex financial projects has played a pivotal role in turning around the pharmacy division’s financial performance. She has led the development of critical business cases and supported budget strategies, driving significant improvements in financial outcomes. Her positive attitude and focus on collaboration have not only enhanced team engagement but also enabled successful execution of key initiatives like the Healthscope tender, contributing to the division’s growth and success.
Quality and Medication Safety Unit, Queensland Georgia Isaacs
An Iconic Journey: passion, growth and advice
I’m driven to continually improve our quality because of our patients and their families, ensuring they receive the best care possible. I’m excited to continue our efforts to improve compliance and patient safety through upcoming projects.
Advice: Make sure to network – we have such a diverse range of expertise at Icon that can provide you with support and advice.
What makes Georgia an Energy finalist
Georgia brings a high level of energy and commitment to her role, ensuring that policies and procedures are reviewed and implemented efficiently. Her willingness to take on extra tasks, such as reviewing documents beyond her share, has helped streamline the unit’s workflow and improve compliance across multiple departments. Georgia’s attention to detail and proactive approach has enhanced patient safety, ensuring that quality standards are consistently met.
Core Services
Pharmacy Services
Julie Lenton
Slade Pharmacy Mount Kuring-gai, New South Wales
An Iconic Journey: passion, growth and advice
I’m driven by knowing we are providing patients the best care and products available wherever they live. I’ve been doing this for nearly 30 years now, 20 with Slade Pharmacy, and I’m excited to continue this work.
Advice: “Just breathe” – there is a lot to learn, so take your time and ask questions.
What makes Julie an Energy finalist
Julie’s dedication and positive energy have been instrumental in improving the efficiency of pharmacy operations. She has played a key role in implementing new processes, including the single-dispensing project, where her leadership helped ensure its successful rollout. Her ability to train and support colleagues has strengthened the team’s ability to meet production goals, leading to better inventory management and faster delivery times, directly benefiting patient care.
Robbi McIntyre
Slade Pharmacy Richmond, Victoria
An Iconic Journey: passion, growth and advice
My passion lies in helping people— I love knowing I’ve made someone’s day and creating a happy place for people. I’m looking forward to continuing to build our services – with education sessions and share my knowledge with other stores.
Advice: Expect the unexpected, ask questions and enjoy the ride of continuous learning.
What makes Robbi an Energy finalist
Robbi’s positive energy shines in her daily interactions with customers, making them feel valued and cared for. Her attentive and personalised approach to customer service has led to an increase in returning customers and positive reviews. Robbi’s ability to build strong connections with patients and staff creates a warm, welcoming atmosphere within the pharmacy, improving both customer satisfaction and team morale.
Pharmacy Services
Pharmacy Services
Innovate
Finding new and better ways of doing what we do.
Rena Toh
Corporate Office Singapore
An Iconic Journey: passion, growth and advice
I’m fuelled by seeing tangible results from our marketing initiatives, helping enhance our brand presence and increasing appointment bookings. I’m excited to continue expanding into new markets and exploring fresh marketing strategies.
Advice: Foster cross-departmental relationships – it helps achieve better results for everyone.
What makes Rena an Innovate finalist
Rena is always willing to go the extra mile, embodying an innovative approach in her consistent high-quality marketing efforts leading Icon’s marketing team across the ASEAN region. Her drive, infectious enthusiasm and collaborative approach help bring multiple initiatives off the ground, supporting colleagues, doctors, and patients alike. Rena played a pivotal role in our successful brand entry into Malaysia, showcasing her creativity and meticulous planning. She embraces new digital marketing approaches, collaborating with teams to enhance patient and referrer engagement. Despite managing a heavy workload and diverse stakeholders, Rena juggles multiple priorities while ensuring success truly elevates Icon’s presence and impact across our current and new markets.
Dean Paterson
Icon Cancer Centre Bowen, New Zealand
An Iconic Journey: passion, growth and advice
I’m passionate about improving patient and team experiences through consistent, small enhancements in techniques and processes. I’m excited to be part upcoming innovation - automating our processes to streamline and improve our services.
Advice: Your previous experience is invaluable. Share your ideas so everyone can learn.
What makes Dean an Innovate finalist
Dean’s fresh perspective and drive for improvement have made a real difference in patient care and team workflow. Recognising a limitation in MRI compatibility, he reached out to manufacturers and organised a test to see if vacbags could be used for MRI imaging. By volunteering himself for the test scan, Dean confirmed that vacbags could be safely used, allowing patients to be positioned consistently across CT and MRI scans. This breakthrough has led to better image registration, resulting in more accurate treatment plans and smoother workflows for staff. Dean’s willingness to rethink traditional approaches and challenge restrictions has had a lasting impact on the quality of care and efficiency within the department.
Cancer Services AUNZ
Cancer Services ASEAN
Melonie Tasca
Icon Cancer Centre Townsville, Queensland
An Iconic Journey: passion, growth and advice
I’m passionate about increasing knowledge and decreasing anxiety about chemo amongst patients and families. I am excited to organise “Symptom Management Months”, focusing on different side effects monthly in our wait room to help with this.
Advice: Be patient with yourself- our self-expectations can be our downfall so give yourself the time to learn.
What makes Melonie an Innovate finalist
Melonie’s forward-thinking approach has transformed the way pre-admission education is delivered, ensuring that patients and their families are better prepared for chemotherapy. She spearheaded the creation of a voice-over pre-admission presentation and developed satisfaction surveys to assess its effectiveness. The result was a clear improvement in patient understanding and satisfaction, with access to consistent information regardless of location. By introducing this innovative educational tool, Melonie has significantly enhanced the patient experience and reduced anxiety, helping to ensure smoother treatment journeys for patients.
Phuc (Peter) Phung
Icon Cancer Centre Holmesglen, Victoria
An Iconic Journey: passion, growth and advice
I’m passionate about helping bring in new technologies to enhance patient care – reducing time and increasing efficiency. I’m excited about being actively involved in developing more treatment options via new technologies that deliver personalised care.
Advice: Believe in yourself and align your goals with Icon’s values, supported by your peers and teams.
What makes Phuc an Innovate finalist
Phuc (Peter) has been a driving force behind the introduction of cutting-edge technologies like Varian’s HyperSight and IDENTIFY for breath-hold gating at Holmesglen. His work on integrating these systems has improved the precision of radiation therapy treatments, directly benefiting patients by increasing the accuracy of tumour targeting. Peter’s dedication to educating the team on these innovations has ensured smooth implementation and consistent high-quality care. His innovative thinking has set a new standard for patient treatment at the centre, improving both outcomes and operational efficiency.
Cancer Services AUNZ
Cancer Services AUNZ
Louis Huynh
Corporate Office, Mount Waverley, Victoria
An Iconic Journey: passion, growth and advice
I’m driven by the opportunity to innovate and optimise workflows, contributing to better patient outcomes. I’m excited to explore ARIA API scripting and develop solutions to improve quality and allow more focus on patient care.
Advice: If you need to support or want growth, reach out to your manager to connect with right people and resources to support your journey.
What makes Louis an Innovate finalist
Louis is a visionary when it comes to improving data collection and reporting within ARIA. His innovative contributions have made a significant impact, particularly through his development of new data fields for the Icon Survivorship Program, enabling better tracking and reporting of patient outcomes. Louis’s dedication to finding smarter, more efficient ways of managing clinical data ensures that centres globally can deliver better, more informed care. His work has been instrumental in improving the overall efficiency of the ARIA system, benefitting both staff and patients.
Raj Busipogu
Slade Health Woodville, South Australia
An Iconic Journey: passion, growth and advice
My passion is fuelled by the happiness and comforting smiles I see when we resolve issues. I’m looking forward to developing into a leadership role, making an even greater impact.
Advice: Focus on your strengths and weaknesses and work with your manager to utilise and better both.
What makes Raj an Innovate finalist
Raj has been instrumental in the successful implementation of the MEX computerised asset management system across multiple Slade Health sites. His dedication to customising the system to meet the specific needs of each site has streamlined facility maintenance processes, reducing redundancies and improving compliance. Raj’s leadership in this project has significantly improved asset management, resulting in a more efficient workflow and ensuring regulatory obligations are met. His innovative approach has not only improved operational efficiency but has also laid the groundwork for ongoing improvements in facility management.
Compounding AUNZ
Clinical Care
Young-In Kim
Slade Health Avondale, New Zealand
An Iconic Journey: passion, growth and advice
I’m driven by knowing I’m part of something bigger, positively impacting both patients and colleagues. I’m excited to use my technical expertise more to collaborate with others, streamline workflows, enhance skills, and implement continuous improvement strategies.
Advice: Embrace every learning opportunity and foster strong relationships; collaboration is the key to success.
What makes Young-In an Innovate finalist
Young-In consistently finds new ways to improve production processes at Avondale, using her initiative to reorganise the pick-face system to better handle the growing number of drugs and stock batches. Her leadership in this area has reduced the time spent locating ingredients, improved workflow efficiency, and minimised delays in production. By taking on the role of LEAN Champion, Young-In has helped the team adopt more efficient practices, significantly contributing to smoother operations and better productivity.
Andrew Bailey-Mills
Slade Pharmacy Deakin, Australian Capital Territory
An Iconic Journey: passion, growth and advice
I’m driven to ensure everyone, regardless of background or circumstance, are able to access health information, in a non-judgemental and safe space. I’m excited to deepen my knowledge in the mental health space, mentor others, and enhance health outcomes.
Advice: Utilise all of Icon’s education, professional development and networking resources to enhance your career and care.
What makes Andrew an Innovate finalist
Andrew has driven significant improvements in pharmacy services at Deakin by implementing innovative processes that enhance both patient care and operational efficiency. His introduction of charting education sessions and improved access to critical systems has not only strengthened relationships with medical staff but also enabled faster, more accurate patient care. Andrew’s efforts have broadened the pharmacy’s footprint within the community, attracting new clients and improving the overall service offering at Deakin.
Pharmacy Services
Compounding AUNZ
Ann Truong
Slade Pharmacy Tennyson, South Australia
An Iconic Journey: passion, growth and advice
I’m passionate about providing the best care to patients and contributing to their journey - it’s incredibly rewarding to make a difference. I’m excited to continue learning and share my skills to help everyone grow.
Advice: Don’t be afraid to ask questions if ever unsure of anything. We work as a team.
What makes Ann an Innovate finalist
Ann’s innovative thinking has led to financial improvements at Tennyson, where she identified discrepancies in pricing and health fund payments, resulting in significant cost savings. Her work in simplifying the CMC process has streamlined script claiming, improving operational efficiency and reducing time spent on administrative tasks. Ann’s leadership in driving these changes has not only improved financial outcomes but also strengthened relationships with doctors, enabling smoother workflows and better collaboration. significantly contributing to smoother operations and better productivity.
Pharmacy Services
On-Purpose
Doing everything with the aim to deliver exceptional healthcare.
Fiqri Zolkurnian
Icon Cancer Centre Penang, Malaysia
An Iconic Journey: passion, growth and advice
I’m passionate about helping patients understand their medications—a drive that’s been with me since day one. I look forward to embracing new developments, and mentoring other pharmacists, helping shape our team and profession.
Advice: Embrace your journey and always be ready to adapt and learn something new.
What makes Fiqri an On-Purpose finalist
Fiqri approaches each day with a steadfast commitment to delivering exceptional patient care, infusing every situation with his calm and nurturing demeanour. As a role model for his team, he inspires colleagues who frequently admire his ability to remain composed and focused, even in high-pressure moments. His exceptional communication skills are vital for collaborating across various hospital departments, ensuring seamless service delivery. Fiqri adeptly bridges gaps and builds strong rapport with both internal teams and external partners, effectively resolving disconnects. His consistent efforts not only enhance patient care outcomes but also cultivate a supportive and cohesive team environment, making a lasting impact.
Janice Batoctoy
Icon Cancer Centre Farrer Park, Singapore
An Iconic Journey: passion, growth and advice
I’m passionate about ensuring all patients can access the medication and treatment they need, when they need it – and continue to be motivated by the colleagues and patients around me. Looking ahead, I’m excited to deepen my knowledge of AI in healthcare.
Advice: Always be committed to your work.
What makes Janice an On-Purpose finalist
Janice is truly an exceptional pharmacy technician, consistently ensuring patients receive the best possible care and inspiring those around her to do the same. She often stays after hours to ensure patients received their medications and if she can’t dispense it herself arranges for deliveries via Grab. She always prioritises patient wellbeing and ensures they receive the necessary treatments without delay. Janice is the glue that holds the team together, working across all departments in the clinic, ensuring everyone is aligned and working towards the common goal of providing seamless and effective patient care. Her consistent drive makes a huge impact on the care our patients receive.
Cancer Services ASEAN
Cancer Services ASEAN
Ashleigh Allsop
Icon Cancer Centre Noarlunga, South Australia
An Iconic Journey: passion, growth and advice
The people around me fuel my passion—their energy and commitment inspire me to enhance patient care. After nearly 20 years in radiation therapy, I’m excited to contribute in new ways and find more opportunities for growth and collaboration.
Advice: Collaborate outside your site – these connections will help you thrive and enrich your career.
What makes Ashleigh an On-Purpose finalist
Ashleigh consistently goes above and beyond to ensure that every patient receives the best possible care. Her clinical expertise and attention to detail have made her a vital resource for teams both locally and interstate, where she frequently provides support on complex cases. Ashleigh’s involvement in multiple projects and committees has not only improved patient care but has also driven professional development among her colleagues. Her ability to deliver high-quality healthcare with purpose and precision ensures that patients receive the best possible outcomes.
Jesse Peet
Icon Cancer Centre Chermside, Queensland
An Iconic Journey: passion, growth and advice
I’m driven by the opportunity to expand treatment options, improve patient quality of life and love the continuous learning in the role. I’m excited to keep enhancing treatment through trials such as theranostics and deepening my knowledge.
Advice: Don’t be afraid to ask questions and seek opportunities to expand your knowledge and skills.
What makes Jesse an On-Purpose finalist
Jesse has consistently demonstrated his commitment to delivering exceptional healthcare through his forwardthinking approach and dedication to patient care. By overseeing a new site and an innovative treatment modality, Jesse has streamlined operations and ensured that both internal and external stakeholders received the guidance they needed. His adaptability and expertise have made a significant impact, particularly in the theranostics program, where his contributions have improved the coordination of care and enhanced patient outcomes.
Cancer Services AUNZ
Cancer Services AUNZ
Patricia Wee
Icon Cancer Centre Wahroonga, New South Wales
An Iconic Journey: passion, growth and advice
I’m driven to make patients’ treatment journeys easier and am passionate about continuously improving. I’m excited to further enhance my clinical skills, grow into a leadership role, and contribute even more to my team and the care we provide our patients.
Advice: Jump at opportunities that challenge you to be better, and share your learnings with others.
What makes Patricia an On-Purpose finalist
Patricia has shown exceptional dedication in coordinating and delivering brachytherapy treatments at Icon Wahroonga. Following the retirement of a specialist, Patricia seamlessly stepped into the role, ensuring the continuity of care for both local and international patients. Her ability to maintain high standards of care under pressure has made a significant impact, particularly for overseas patients who required specialised treatment. Patricia’s focus on delivering exceptional healthcare, even in challenging circumstances, has ensured that patients continue to receive the best possible care.
Dr Amy Li
Icon Cancer Centre Jiangxian, China
An Iconic Journey: passion, growth and advice
I’m passionate about providing patients with highquality oncology care closer to home and helping them receive the best possible treatment. I’m excited to learn new techniques and ideas that will help enhance our service to patients here in China.
Advice: Keep learning and working hard to ensure you can better serve your patients.
What makes Amy an On-Purpose finalist
Amy is a compassionate and energetic medical professional who brings a patient-first mindset to every interaction and is driven by bringing care closer to home. Known for her ability to quickly earn patients’ trust, she excels in delivering quality care, even extending her support to other centres. She helps new team members adapt to Icon’s way of working and ensures they provide exceptional care. She is also helping improve treatment timelines, resulting in better patient experiences and outcomes. Amy’s passion for helping other healthcare providers consistently raises the bar for quality care, leaving a lasting impact on patients and colleagues.
Cancer Services AUNZ
Cancer Services China
Baugdan Zolotar
Slade
Health Geebung, Queensland
An Iconic Journey: passion, growth and advice
I’m driven by knowing my work helps so many people and constantly inspired by those around me. I’m excited to continue helping Geebung provide more products and achieve record breaking compounding numbers.
Advice: Foster strong bonds with your coworkers – it helps you learn, grow and makes your job more fulfilling.
What makes Baugdan an On-Purpose finalist
Baugdan’s dedication to delivering high-quality healthcare is evident in his willingness to take on additional responsibilities, ensuring that orders are completed accurately and on time. His proactive approach to handling urgent morning shift orders has significantly improved workflow efficiency and ensured that patients receive their treatments promptly. Baugdan’s reliability and attention to detail have strengthened the production team’s ability to meet high demands, ensuring that the quality of care remains uncompromised.
Sukanya Gopalkrishnan
Slade
Health Mount Kurung-gai, New
South Wales
An Iconic Journey: passion, growth and advice
I’m passionate about quality and adhering to processes to ensure the best product is delivered and better outcomes are achieved for patients. I’m excited to be at the forefront of innovation and to keep providing the highest quality of service to our patients.
Advice: Grab every opportunity and utilise the great mentors around you at Icon.
What makes Sukanya an On-Purpose finalist
Sukanya’s leadership in managing the refurbishment of the compounding facility at Mount Kuring-gai has ensured that patient care and safety remained the top priority. Her meticulous planning and execution of the project, while continuing to manage day-to-day quality tasks, have led to significant improvements in the facility’s capabilities. By overseeing the successful validation of new equipment and processes, Sukanya has ensured that the site continues to deliver exceptional healthcare to all customers and patients, even during a major transition. care and enhanced patient outcomes.
Compounding AUNZ
Compounding AUNZ
Andrea Fearnley
Corporate Office Mount Kurung-gai, New South Wales
An Iconic Journey: passion, growth and advice
I’m passionate about delivering the best possible patient care when it’s needed, no matter the challenges. I’m excited to learn and be part of new developments at Slade Health, enhancing our impact and service.
Advice: No day is the same – it can be challenging but always remember the difference we are making.
What makes Andrea an On-Purpose finalist
Andrea’s deep understanding of the supply chain has made a significant impact on the delivery of healthcare services. Despite operating remotely, she has mastered the New Zealand supply chain landscape, ensuring the continuous availability of critical stock. Her efforts to mentor her colleagues and streamline procurement processes have improved efficiency and reduced costs, ensuring that healthcare sites remain fully operational with the necessary resources. Andrea’s commitment to ensuring stock availability directly supports the delivery of exceptional patient care.
Emily Calder
Corporate Office Brisbane, Queensland
An Iconic Journey: passion, growth and advice
I’m driven by Icon’s mission and am passionate about working with leaders to overcome barriers and drive growth, so we can continue to strive towards our goal. I’m excited to shift my focus towards growth in new markets and work with divisions to deliver on objectives.
Advice: Embrace a growth mindset and look for ways to contribute beyond your day-to-day.
What makes Emily an On-Purpose finalist
Emily’s strategic expertise has been instrumental in delivering exceptional healthcare outcomes through her leadership in financial and project analysis. Her ability to present complex information clearly and support business case development has enabled senior leadership to make informed decisions, improving patient care across the Cancer Care division. Emily’s dedication to ensuring that every project she oversees aligns with the organisation’s mission has had a lasting impact, enabling better healthcare delivery through more effective planning and resource allocation.
Core Services
Core Services
Kerryn Renolds
Slade
Pharmacy
Hollywood, Western Australia
An Iconic Journey: passion, growth and advice
I’m driven by witnessing how my solutions to patient queries have improved patient experiences. It makes me strive to do more. I’m excited to deepen my knowledge of our dispensing systems to further reduce owing scripts and ensure business efficiency.
Advice: Enjoy the atmosphere and embrace the team culture at Icon.
What makes Kerryn an On-Purpose finalist
Kerryn’s dedication to improving operational efficiency has made a tangible impact on the delivery of pharmacy services at Hollywood. Her focus on managing account inquiries and streamlining the handling of owing prescriptions has significantly improved workflow, ensuring that patients receive their medications promptly. By maintaining high standards of accuracy and efficiency, Kerryn’s efforts have contributed to better patient care and the overall success of the pharmacy’s operations.
Richard Grainger
Slade Pharmacy Murdoch, Western Australia
An Iconic Journey: passion, growth and advice
I’m passionate about supporting my team and embracing new projects and challenges that advance my career and the care we provide. I’m excited to further enhance my leadership, customer service and project skills and support the national ChartFlow rollout.
Advice: Say yes to opportunities – it allows you to showcase your unique skills and may lead to unexpected growth.
What makes Richard an On-Purpose finalist
Richard exemplifies what it means to be ‘On-Purpose’ by consistently leading with a drive to enhance patient care and operational excellence. His work in implementing ChartFlow at Murdoch, and later at Slade Pharmacy Richmond in Victoria, has fundamentally improved pharmacy processes, reducing delivery times, boosting accountability, and enhancing patient care. Richard’s willingness to travel across the country twice within six months to support the Richmond team highlights his commitment to sharing knowledge and nurturing others. His mentoring of team leaders and hands-on approach to refining processes have left a lasting impact on both sites, setting a high standard for exceptional, patient-centred care that builds strong relationships with hospital partners.
Pharmacy Services
Pharmacy Services
Zoe Katopodis
Slade Pharmacy Merewether (Lingard), New South Wales
An Iconic Journey: passion, growth and advice
I’m passionate about providing patients with the best care outcomes through direct interaction and streamlining inventory management. After my parental leave, I’m excited to continue improving care and implementing advancements to our inventory management.
Advice: Make use of the learning resources available to you at Icon to further your development.
What makes Zoe an On-Purpose finalist
Zoe’s attention to detail and innovative approach to inventory management have improved the efficiency of stock handling at Lingard. By developing detailed checklists and implementing regular audits, Zoe has ensured that stock levels are managed accurately, reducing waste and ensuring that patients receive their medications without delay. Her commitment to streamlining stock management processes has made a significant impact on the pharmacy’s ability to deliver timely and reliable care.
Pharmacy Services
Nurture
Caring for patients and their families during the most challenging times.
Ong Yu Jing
Corporate
Office Singapore
An Iconic Journey: passion, growth and advice
I’m driven by seeing my team grow to reach their full potential – challenging them, providing opportunities and creating a safe space. I’m excited to start finding new ways to improve or streamline work processes for better efficiency.
Advice: Don’t be afraid to ask questions and talk to new people at Icon.
What makes Yu Jing a Nurture finalist
Yu Jing creates an atmosphere of joy and support, boosting morale and fostering stronger connections among colleagues. Her knowledge sharing helps her team members thinking creatively, allowing for the Accounts Payable workflow at Icon’s new centre in Malaysia to have streamlined processes. With exceptional communication skills, Yu Jing collaborates effectively across departments, ensuring timely results and a supportive environment. She proactively organised a team-building event outside of work hours - strengthening team cohesion. Her approachable demeanour fosters open communication, making others feel valued and heard, significantly enhancing workplace cohesion and productivity while promoting collaborative problem-solving and effective task completion.
Icon Cancer Centre Tennyson, South Australia Christine Ang
An Iconic Journey: passion, growth and advice
I’m passionate about my work and driven by the difference I make in people’s lives. I’m excited to bring new treatment options to my patients with theranostics and pass on the knowledge and skills I acquire.
Advice: Your role makes a big difference no matter how big or small you think it is.
What makes Christine a Nurture finalist
Christine has spent over 15 years at Tennyson, consistently providing compassionate care to both patients and staff. She goes above and beyond to ensure that each patient feels valued and supported, often staying late to oversee complex clinical cases or ensure a smooth discharge. Christine’s nurturing leadership has not only strengthened her team but has also improved the overall patient experience, creating a comforting and reassuring atmosphere during challenging times. Her unwavering commitment to both her colleagues and patients exemplifies the spirit of Nurture.
Cancer Services AUNZ
Cancer Services ASEAN
Emma Weston
Icon Cancer Centre Gosford, New South Wales
An Iconic Journey: passion, growth and advice
I’m passionate about supporting patients through immense challenges and building a positive, teamoriented atmosphere for our team. I’m excited to continue developing my leadership skills, enhancing team communication, and exploring ways to improve the patient experience further.
Advice: Don’t hesitate to ask questions, share ideas and lean on the expertise around you.
What makes Emma a Nurture finalist
Emma’s nurturing leadership style has greatly improved both patient care and team dynamics at Gosford. She has introduced process improvements that ensure patients receive timely and efficient service, while also ensuring her team is well-trained and supported. Emma’s efforts have enhanced the patient experience, particularly through her involvement in community initiatives like the GP education events and running the outreach clinic at Wyong, which makes care more accessible for those in need. Her caring nature extends beyond her day-today duties, as she continuously seeks ways to improve both the patient and team experience.
Melissa Dunbar
Icon Cancer Centre Cairns, Queensland
An Iconic Journey: passion, growth and advice
I’m passionate about upskilling staff and watching them become confident in themselves and their skills. I’m excited to continue developing our Stereo offering in Cairns, ensuring patients can receive the same highquality care closer to home, instead of travelling.
Advice: Embrace all opportunities that come your way.
What makes Melissa a Nurture finalist
Melissa truly nurtures both patients and colleagues at Icon Cairns, offering her wisdom and support in times of need. As a mentor to over half of the team, she has helped colleagues grow into skilled professionals while always maintaining a caring and patient-centred approach. Her involvement in refining the stereotactic lung radiotherapy technique has not only improved patient outcomes but has also fostered a collaborative learning environment. Melissa’s ability to balance complex clinical challenges with a nurturing approach ensures that both patients and team members feel valued and supported.
Cancer Services AUNZ
Cancer Services AUNZ
Han Kim Siew
Slade Health Avondale, New Zealand
An Iconic Journey: passion, growth and advice
I’m passionate about turning ideas into actions and making progress to ensure our team can reach their full potential. Being relatively new to Icon, I’m excited to continue learning and connecting with more people.
Advice: Be yourself, be respectful and share your thoughts and experiences. Feedback is a gift.
What makes Han a Nurture finalist
Han exemplifies the Nurture value through his dedication to supporting his team at Avondale, often placing their well-being ahead of his own. His focus on creating a positive and supportive work environment has strengthened team morale and cohesion. Han’s enthusiasm for mentoring and sharing knowledge has been instrumental in developing his team’s skills, which has led to improved production outcomes. His ability to nurture both the personal and professional growth of his team members ensures a harmonious and productive work environment, where individuals feel valued and motivated.
Seshni Gounden
Slade Health Geebung, Queensland
An Iconic Journey: passion, growth and advice
I’m driven by the ability to provide timely access of high-quality chemotherapy to patients – helping improve patient care. I’m excited to step into the quality aspect of my role, ensuring we continue providing the best quality products.
Advice: Don’t be afraid to ask lots of questions and remember learning never stops.
What makes Seshni a Nurture finalist
Seshni’s caring and collaborative approach to her role ensures that patients receive timely and high-quality treatments, even during challenging times. Her calm and compassionate communication style allows her to connect easily with both colleagues and customers, solving problems in a way that is thoughtful and patient-centred. Seshni consistently goes above and beyond to support her team, stepping in to assist wherever needed, which has improved overall team dynamics and patient outcomes. Her nurturing nature makes her a key contributor to the positive work environment at Geebung.
Compounding AUNZ
Compounding AUNZ
Tariq Nasri
Corporate
Office Brisbane, Queensland
An Iconic Journey: passion, growth and advice
I’m passionate about driving outcomes that make Icon a great place to work. It’s nice to make a difference even while not directly providing care. I’m excited to support our expansion and embrace projects that drive growth and collaboration.
Advice: Take time to go to sites to fully understand the breath of Icon and what we do.
What makes Tariq a Nurture finalist
Tariq’s nurturing approach has had a lasting impact across Icon, strengthening team engagement and supporting leaders through complex situations. Known for his calm, approachable style, Tariq has been instrumental in building trusting relationships with leaders, helping them feel empowered and supported. Throughout Icon’s expansion into the United Kingdom, Tariq provided hands-on support, working extended hours to navigate local labour laws and ensure a seamless setup, showing remarkable dedication to his team’s success. His positive energy and reliable guidance have created a supportive environment where both leaders and teams feel valued, motivated, and ready to deliver exceptional healthcare.
Slade Pharmacy South Brisbane, Queensland Artee Anand
An Iconic Journey: passion, growth and advice
I’m driven by my patients who come to the pharmacy – always with a smile and positive nature. I’m excited to pass on my passion – sharing my skills and training new technicians to compound products.
Advice: Oncology can be difficult at the start however is the most interesting part of pharmacy.
What makes Melissa a Nurture finalist
Artee’s nurturing nature shines through in her dedication to supporting both patients and her team at South Brisbane. Her meticulous attention to detail in chasing down doctors for prescription mark-offs has significantly reduced the number of outstanding prescriptions, ensuring that patients receive their medications in a timely manner. Artee’s commitment to nurturing her colleagues, particularly through training and supporting new staff, has created a more efficient and cohesive team, directly improving patient outcomes.
Pharmacy Services
Core Services
Bryan Cho
Slade Pharmacy Northside, Queensland
An Iconic Journey: passion, growth and advice
My passion is fuelled by getting help our patients and the broader healthcare team. I’m excited to continue my work with patients and reach my 10 years with Icon.
Advice: Take everything one step at a time.
What makes Bryan a Nurture finalist
Bryan has made a lasting impact through his commitment to nurturing the growth and development of his colleagues. By creating a mentorship program for new employees, Bryan has helped foster a culture of collaboration and support within the team. His initiative has improved onboarding processes, resulting in higher retention and confidence among new staff, which ultimately leads to better patient care. Bryan’s caring nature extends beyond his team, as his focus on building strong relationships ensures that patients feel supported throughout their treatment journey.
Helen Kruup
Epic Pharmacy New Town, Tasmania
An Iconic Journey: passion, growth and advice
I’m driven by what the future of pharmacy holds and seeing all the innovations making it easier to provide high quality care. I’m excited to see how pharmacy continues to develop across Australia.
Advice: Make use of the large network of health professionals available to you, they are an amazing support.
What makes Helen a Nurture finalist
Helen has demonstrated a deep commitment to nurturing both her team and the community. Her efforts to strengthen relationships with healthcare partners and the wider community have resulted in improved service delivery and a more personalised approach to patient care. Helen’s leadership in expanding the scope of pharmacists at New Town has enhanced the quality of care provided, while her involvement in pharmacy advocacy and media appearances has raised the profile of the pharmacy profession, demonstrating her dedication to both her colleagues and the patients they serve.
Pharmacy Services
Pharmacy Services
Team Finalists
Penang Set Up Team
The Penang Set Up Team, comprising members from both Singapore and Malaysia, played a vital role in establishing our first centre in Penang, Malaysia. Their dedication, especially during the holiday season, was nothing short of remarkable. Working tirelessly through Christmas and New Year’s, this exceptional team demonstrated unwavering commitment, overcoming significant logistical and operational challenges. Singapore team members skilfully balanced daily responsibilities and made several trips to Penang, while the Malaysia team contributed valuable time and effort, even before their official start dates. Their meticulous planning and collaboration were instrumental in ensuring the centre was ready on the first day, treating nearly 12 patients, and exceeding 30 patients by the second day with numbers continuing to grow.
Their energy, focus, and relentless work ethic are truly inspiring, and their contributions reflect the highest standards of excellence we uphold at Icon.
Cancer Services ASEAN
Icon Cancer Centre Concord
The Icon Cancer Centre Concord team (New South Wales) stands out for their exceptional ability to foster strong, supportive relationships both within their team and with their patients. From day one, new members feel supported and uplifted thanks to the team’s kindness and enthusiasm. This not only boosts team morale but also enhances the patient experience. Their teamwork and patient support extend beyond typical expectations. From their willingness to cover shifts and stay late to ensure every patient receive the best possible care to the nursing team’s innovative Aged Care Screening pilot - identifying vulnerable patients aged 65 and over and connecting them with vital services like My Aged Care. Beyond their clinical duties, the team strengthens connections through thoughtful gestures—decorating workstations, offering free socks, and creating a pet “Hall of Fame”.
The team’s support for each other and drive to continuously improve through innovative solutions has allowed our patients to experience better outcomes through comprehensive, patient-centred care and made the workplace a rewarding place to be.
Cancer Services ASEAN Cancer Services AUNZ
Survivorship Pilot Team
The Survivorship Team has been instrumental in developing and delivering a groundbreaking service aimed at supporting patients as they transition from active treatment to recovery. By using the insights gained from the first pilot phase, the team expanded the service, with 16 nurses now involved in providing comprehensive care. Each team member has brought their unique skills to ensure the best possible outcomes for patients, creating Wellness Care Plans tailored to six different patient cohorts.
The team has also integrated care pathways into Aria, along with forms for Medical Oncology patients, to ensure data is captured and used to improve patient care. What sets this team apart is their commitment to developing the service alongside their day-to-day responsibilities. The team was recently recognised for their work on the program, winning the Consumer Partnership and Engagement Award in the Private Hospitals Association (APHA) Awards for Excellence - a testament to the program’s impact.
Overall, their dedication has directly benefited 110 patients, helping them receive the crucial support they need during recovery.
Cancer Services AUNZ
China Tech Project Team
The China Tech Project Team, composed of dedicated medical physicists and radiation therapists, has driven the successful implementation of cutting-edge treatment technologies, ensuring Chinese patients can receive the best possible care. Their commitment to open communication and collaboration across various regions and departments has fostered a dynamic environment for continuous learning- sharing insights, challenges, and best practices that ultimately help enhance outcomes.
This teamwork has led to the successful introduction of the Icon Plan model in China and technologies such as HyperArc, SBRT, and DIBH. These advancements not only improve operational efficiency but also guarantee that patients in China enjoy the same medical service quality and safety standards as those in Australia.
Cancer Services China
Slade Health TPN & Project Team
The Slade Health TPN & Project Team brought together operations, facilities, quality, and project staff to execute a complex project within a tight timeline, all without impacting patient care. This involved refurbishing cleanrooms, doors, cabinets, and other critical infrastructure while ensuring operations continued smoothly.
The team worked with precision and adaptability, changing their entire aseptic technique in an unfamiliar compounding suite. Their flexibility and dedication over the 12-week project ensured the project’s success without disrupting patient treatments.
The team’s ability to balance their daily responsibilities with the coordination required for this massive undertaking, including traveling to Adelaide and adjusting workloads, exemplifies their commitment to patient care. By carefully planning timelines and managing resources, they were able to complete the project without any interruptions to patient services.
Compounding AUNZ
Mount Waverley Production Supervisors
The Mount Waverley (Victoria) Production Supervisors Team showed exceptional leadership and commitment when they stepped up in the absence of the Operations Manager
Without any formal handover, they managed their own responsibilities while seamlessly covering all of the manager’s tasks, including overseeing staff, attending meetings, handling timesheets, and managing projects. Their ability to keep operations running smoothly, all while maintaining high-quality production standards, demonstrates their dedication to both their team and patients.
Compounding AUNZ
Strategic Communication and Brand
The Strategic Communication and Brand Team has led a transformative year for Icon’s communications, fostering stronger connections across the Group. Internal Communication and Design collaborated closely to refresh key campaigns like Be Iconic Day, the Iconic Awards, and the new Site Stars program, bringing them to life with engaging videos, assets, activities, and templates that resonate across teams. This redesign drove a 25% increase in Be Iconic Day eCard engagement and a 22% boost in peer-to-peer nominations for the Iconic Awards, with feedback describing these as the most organised and impactful campaigns in recent years. The team also launched tools like the Leader Hub, Recognition Hub, Template Hub, and a more consolidated intranet, streamlining access to resources and connecting teams.
Externally, the team’s UK expansion communications plan aligned seamlessly with the Australian team, boosting Icon’s presence on LinkedIn, the Icon website, and through partnerships like Nuffield Health— creating a unified, global brand experience.
Core Services
Slade Pharmacy Maitland
The Slade Pharmacy team at Maitland Private Hospital (New South Wales) exemplifies excellence in patient-centred care, interprofessional collaboration, and seamless workflow. Each team member actively contributes to fostering a supportive and efficient environment, enhancing both patient outcomes and staff collaboration. Their commitment goes beyond daily responsibilities, as demonstrated by their involvement in health promotion days such as World AMR Awareness Week, Daffodil Day, and R U OK? Day, as well as their hands-on support in the opening of new mental health and oncology wards. Their proactive approach to patient care, including regular follow-ups with oncology patients to manage treatment side effects, showcases their dedication to ensuring the well-being of their patients.
The team’s efforts have made a tangible difference, with numerous patients expressing gratitude for the exceptional care provided. Their ongoing support for both patients and staff has significantly improved the hospital’s healthcare delivery.
Pharmacy Services
Slade Pharmacy Geelong
The Slade Pharmacy Geelong (Victoria) team stands out for their commitment to creating a positive, supportive environment while delivering exceptional care. Throughout the year, the team initiated a series of monthly activities that engaged both pharmacy and hospital staff, from celebrating World Cancer Day and Diversity Week to organising in-services for nursing staff. These initiatives not only fostered teamwork but also strengthened relationships with hospital staff, creating lasting connections and enhancing collaboration. The implementation of Pharmacy Initiated Discharges and Interventions within just a week showcased their adaptability and dedication to improving workflow and patient care.
Their efforts have had a significant impact, creating a positive work environment where team members feel supported, appreciated, and engaged. This supportive culture has boosted team morale and established stronger bonds with nursing staff, leading to improved healthcare delivery and collaboration.
Pharmacy Services
Service Milestones
At Icon, our ability to provide exceptional healthcare to people closer to their homes is made possible due to the strength, dedication, skill and experience of our people, and we are incredibly grateful for people choosing to share their expertise, knowledge and energy with us.
This year, we celebrate and recognise those who have been with Icon for 20 years and over and express our deep respect and appreciation for all you’ve done and continue to do.
