ICONIC WELLNESS
THE ICONIC LEADERSHIP CONFERENCE 2021 Getting the best from staff, encouraging them to stay and recruiting future stars are all down to how you manage, as Lisa Jenkins discovers I can tell you, having visited most of the hotels in the UK Iconic Luxury Hotels collection, that the success and reputation of the brand is down to its calibre of people and the commitment the senior management team put into ensuring their teams are engaged. This has become increasingly important in recent months as the hospitality industry struggles to fill vacancies across the sector. The UK has fewer skilled workers available to fill these positions and the requirement to retain talented staff and create a pipeline of future stars is now a necessity. Iconic Luxury Hotel’s strategy to attract and retain the choicest staff was demonstrated recently when
Andrew Stembridge, executive director, of Iconic Luxury Hotels, and his senior management team gathered more than 50 of its managers together for a 24-hour conference including an evening soirée in The Kitchen at Chewton Glen. Senior managers from across the Iconic family were represented, including The Mayfair Townhouse, London, Cliveden House in Taplow, Berkshire; Chewton Glen, in the New Forest in Hampshire; The Lygon Arms, Broadway, Worcestershire and 11 Cadogan Gardens in Chelsea, London. The theme for the conference focused solely on people and how to get the best from them, especially
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