Lessons from 9/11: Operations in times of crisis By Federico Sabria, Alejandro Lago and Fred Krawchuk
On the 20th anniversary of the September 11, 2001 terrorist attacks in the United States, it’s worth revisiting how leaders responded. That story contains useful lessons for distinguishing between clear, complicated, complex and chaotic situations, and managing the associated operations challenges accordingly.
60 | IESE Business School Insight | no. 159
