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CCC Professional Cloud service manager Exin CCC Professional Cloud service manager certification is a globally recognized certification for service management Professionals. Being a Professional Cloud service manager certified show
cases service management experience in a Cloud environment, relevant skills and knowledge,and démontrâtes that are capable to manage various
stakeholders within the enterprise.
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Program Outline 1.
Module1: Course Introduction
2.
Module2: Cloud Service Management Fundamentals
3.
Module3:Cloud Service Management Roles
4.
Module 4:Cloud Service Management Strategy
5.
Module 5: Cloud Service Management Design, Deployment and Migration
6.
Module 6:Cloud Service Management
7.
Module 7:Cloud Service Management Economics
8.
Module 8:Cloud Service Management Governance
9.
Module 9:Showing the value of cloud services
10. Module 10:Popular service management frameworks
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Program Outline Module1: Course Introduction Professional Cloud Service Manager course ensures that the participants acquire
the required skill set and knowledge to become certified Cloud Service Manager by passing the associated Cloud Credential Council (CCC) Cloud Service Manager (CSM) exam.
•
Meet participants and instructor
•
Course Overview
•
Course Agenda I
•
Introduce case study, activities and course book
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Program Outline Module2: Cloud Service Management Fundamentals • Describe fundamental concepts related to cloud service management. •
Explain basic terminology related to cloud service management
• Explain the relationship between IT Service Management (ITSM) and cloud service management. • Discover how cloud computing is changing how IT is managed and delivered.
•
Illustrate the difference between the IT, Business and Consumer perspectives.
• Show the consumer and provider relationship.
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Program Outline Module3:Cloud Service Management Roles •Recall important roles involved in designing and running cloud services. •Identify and explain important roles involved in cloud service management.
•Define cloud management roles and their main responsibilities. •Compare and contrast the differences between different cloud management roles. •Compare the relationship between cloud provider and cloud consumer. •Illustrate how cloud and traditional IT roles interrelate in the delivery of IT services. +91 9604641000,+919604664000,+912065600345
Program Outline Module 4:Cloud Service Management Strategy • Differentiate between potential risks and benefits of adopting a cloud strategy. . • Select different approaches for recognizing the value of cloud services. • Compose a cloud strategy statement. • Explain stakeholder management techniques.
• Produce an initial cloud adoption strategy +91 9604641000,+919604664000,+912065600345
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Program Outline Module 5: Cloud Service Management Design, Deployment and Migration
• Discuss important aspects of cloud service design • Apply cloud service design techniques. • Analyze the impact of demand & how to right-size cloud services at the design stage.
• Summarize key components required to deploy cloud services. • Select appropriate cloud deployment methods. • Outline the main stages of on-boarding cloud services. • Discuss the importance of transition planning before deployment of cloud services • Outline what a cloud market place is • Differentiate between the consumer and provider perspective of a cloud market place. •
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Program Outline Module 6:Cloud Service Management • Discuss how service management principles apply to the running of cloud services. • Operate cloud services under various types of service level agreements & contracts. • Identify how cloud services can reduce unavailability of IT services. • Analyze effective demand management across cloud based service models.
• Describe the basic concept of Dev-Ops. • Illustrate the benefits, risks and issues of Dev-Ops within an IT organization. • Discuss the reasons for and adaptive approach to change and configuration management. • Discover an alternative approach to change and configuration management applicable to cloud based services. • Discuss the importance and benefits of off-boarding or retiring cloud services.
• Show methods for reducing un-needed cloud services in line with decreased demand.
• Discover how to react to less demand for cloud services.
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Program Outline Module 7:Cloud Service Management Economics • Summarize key factors that contribute to the cost of cloud based services • Discuss specific financial aspects and considerations applicable to cloud services. Describe the basic concept of Dev-Ops.
• Outline the various pricing models for cloud services • Examine the challenges with purchasing cloud based services. • Discover how OPEX is replacing CAPEX and how to deal with this paradigm shift
• Analyze different cloud service charging methods • Diagram a Hybrid IT cost model.
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Program Outline Module 8. Cloud Service Governance • Summarize the different governance layers applicable to IT and Cloud Service Management. • Recognize the importance applying governance to cloud based services and service delivery • Discuss the difference management and governance • Discover key governance requirements of cloud service provision • Model a governance structure including governance of cloud computing and cloud based services. • Discover activities for establishing cloud governance. • Identify IT Governance, compliance and controls.
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Program Outline Module 9. Showing the Value of Cloud Services to the Business
• Identify the importance of showing the value gained from using cloud based services to the organization. • Choose between different methods for measuring the value of cloud computing and cloud services to the business. • Demonstrate how to link cloud value back to IT strategy • Discuss how to influence business change to accept adoption of cloud services.
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Program Outline Module 10. Popular Service Management Frameworks
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Name a number of popular and relevant IT frameworks and standards.
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Recall the purpose of the IT frameworks and standards
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Understand where to find additional information on each listed IT framework and standard.
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Why IEVISION • Exin accredited global ATO & AEO • Access to Exclusive Courseware • International Examination booking on finger tips • 1 year voucher validity
• One Free Exam Rescheduling Option (Prior notice of 3 working days is mandatory) • Exclusive access to 2 free mock test • Convenient payment methods to choose • Professionally Trained and Dedicated Staff • Highest customer satisfaction rate • Immediate result, online certificate in 3 business days +91 9604641000,+919604664000 ,+912065600345
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Who Should Attend? • IT Managers and CIOs • Service Managers(with or without an ITIL background • Service Management Professionals • Cloud Strategy and Management Consultants • Service Architects,Technical Pre-sales Consultants • IT Professionals +91 9604641000,+919604664000, +912065600345
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IEVISION IT Services Pvt. Ltd.
Your Learning & Development Partner +91 9604641000,+919604664000 +912065600345 info@ievision.org www.ievision.org
2017© IEVISION IT Services Pvt. Ltd.