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ISO 20000 Lead Auditor This Five day intensive course enables participants to
develop the necessary expertise to audit a Service Management System (SMS) based on ISO 20000 and to manage a team of auditors by applying widely recognized audit principles, procedures and techniques.
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Course Outline • Understand Relevant Standards • ISO 20000:2011
• ISO 19011 • IT Service Management Basics • Management of ITSM Project • Selecting ITSM controls • Developing SMS
• Introduction to auditing SMS • Audit Planning & preparation +91 9604641000,+919604664000 +912065600345
2017© IEVISION IT Services Pvt. Ltd.
Program Outline • Audit Tools & Techniques • Audit Performance • Recording & Reporting Non Conformities • Audit Reporting • Corrective Action & audit follow-up • Surveillance audits • Syndicate & role play exercises • Written Examination & Sum-up +91 9604641000,+919604664000 +912065600345
2017© IEVISION IT Services Pvt. Ltd.
Delivery Modes
Classroom
Instructor Led Virtual Classroom
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2017© IEVISION IT Services Pvt. Ltd.
Learning Objectives • Understand the operations of an IT Service Management System (ITSMS) based on ISO/IEC 20000 • Acknowledge the correlation between ISO/IEC 20000-1, ISO/IEC 20000-2 and other standards and regulatory frameworks
• Understand an auditor’s role to: plan, lead and follow-up on a management system audit in accordance with ISO 19011
• Learn how to lead an audit and audit team
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Learning Objectives • Learn how to interpret the requirements of ISO/IEC 20000-1 in the context of an ITSMS audit • Acquire the competencies of an auditor to: plan an audit, lead
an audit, draft reports, and follow-up on an audit in compliance with ISO 19011
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Become Master of ISO 20000 Lead Auditor
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Why IEVISION • Globally Accredited Training and Examination Centre • 20-35 Yrs. Experienced Consultants & Practitioners • ISO 20000/ITIL Experts/ Certified Trainers • 99% Passing Rate • Auditing based approach • Role Plays and Demo Audit Exercises • Weekends/Week Days Training Sessions
• 500+ Page Participant Manual • 31 CPD participation certificate • Second Attempt free in case of failure
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2017© IEVISION IT Services Pvt. Ltd.
Who Should Attend? • IT Service Management Project managers • ITSM Consultants & Auditors • Information Security Auditors
• ITSM implementation specialist • Member of the ITSM Team • Expert advisor in Information Technology • IT Operations Managers • Professionals looking for career in ITSM +91 9604641000,+919604664000 +912065600345
2017© IEVISION IT Services Pvt. Ltd.
IEVISION IT Services Pvt. Ltd. Your Learning & Development Partner +91 9604641000,+919604664000 +912065600345 info@ievision.org www.ievision.org
2017© IEVISION IT Services Pvt. Ltd.