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ISO 20000 Lead Implementer
This is an intensive course enables the participants to develop the necessary expertise to support an
organization in implementing and managing a Service Management System as specified in ISO/IEC 20000-1.
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Course Outline • Understanding the guidelines of ISO 20000 for
• Company’s ISMS policy • Framing scope statement • Definition of the scope of an SMS • Definition of an SMS policy and objectives • Documentation of the processes and procedures and SLAs • Budgeting and accounting for IT services • Drafting an SMS implementation business case • Change, configuration, release, capacity and availability management • Service continuity and security management +91 9604641000,+919604664000 +912065600345
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Course Outline • Incident and problem management • Operations management of an SMS • Controlling and monitoring an SMS • Development of metrics, performance indicators and dashboards
• ISO 20000 internal audit and management review • Implementation of a continual improvement program • Preparing for an ISO 20000 certification audit • Managing an SMS implementation project • Manage a team of SMS Implementation • Preparing Organization of SMS final Audit +91 9604641000,+919604664000 +912065600345
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Delivery Modes
Classroom
Instructor Led Virtual Classroom
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Learning Objectives • Acknowledge the correlation between ISO/IEC 20000-1, ISO/IEC 20000-2 and other standards and regulatory framework • Master the concepts, approaches, methods and techniques used for the implementation and effective management of an ITSMS • Learn how to interpret the ISO/IEC 20000-1 requirements in the specific context of an organization • Learn how to support an organization to effectively plan, implement, manage, monitor and maintain an ITSMS • Acquire the expertise to advise an organization in implementing IT • Service Management System best practices
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Become Master of ISO 20000 Lead Implementer
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Why IEVISION • Globally Accredited Training and Examination Centre • 20-35 Yrs. Experienced Consultants & Practitioners • ISO 20000/ITIL Experts/ Certified Trainers • EXAM and Certification Fees Inclusive • Consulting Based Approach • Role Plays and Demo Exercises • 99% Passing Rate
• Weekends/Week Days Training Sessions • 500+ Page Participant Manual • 31 CPD participation certificate • Second Attempt free in case of failure +91 9604641000,+919604664000 +912065600345
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Who Should Attend? • IT Service Management Project managers
• ITSM Consultants • ITSM implementation specialist • Member of the ITSM Team • Expert advisor in Information Technology • IT Operations Managers
• Professionals looking for career in ITSM
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IEVISION IT Services Pvt. Ltd. Your Learning & Development Partner +91 9604641000,+919604664000 +912065600345 info@ievision.org www.ievision.org
2017© IEVISION IT Services Pvt. Ltd.