IEVISION IT SERVICES Pvt. Ltd. Your Learning & Development Partner
Know Everything About
ITIL® is a registered trade mark of AXELOS Limited The Swirl logo™ is a trade mark of AXELOS Limited
www.ievision.org 2017© IEVISION IT Services Pvt. Ltd.
ITIL Continual Service Improvement
In this course, you will be immersed in the overall concepts, processes, policies, and methods associated with the continual service improvement (CSI) phase of the service lifecycle.
+91 9604641000,+919604664000 +912065600345
2017Š IEVISION IT Services Pvt. Ltd.
Program Outline The main process focus areas of this course include • Service management as a practice and CSI principles, purpose, and objective • How all CSI processes interact with other service lifecycle • processes • Sub-processes, activities, methods, and functions used in each of the CSI processes
• Roles and responsibilities within CSI and the activities and functions to achieve operational excellence • How to measure CSI performance
+91 9604641000,+919604664000 +912065600345
2017© IEVISION IT Services Pvt. Ltd.
Program Outline • Technology and implementation requirements in support of CSI • Challenges, key performance indicators (KPIs), critical success factors (CSFs), and risks related with CSI • Learn how to excavate to improvement opportunities • Learn how to build the business case on improvement opportunities, seek approvals, take buy in from management, engage people, implement the changes, adopt, measure the benefits and showcase it to management • Understand how to use J.P Katter’s 8 steps of Transformation
• In addition the training for this certification should include examination preparation, including a mock examination opportunity +91 9604641000,+919604664000 +912065600345
2017© IEVISION IT Services Pvt. Ltd.
Delivery Modes
Classroom
Instructor Led Virtual Classroom
+91 9604641000,+919604664000 +912065600345
2017© IEVISION IT Services Pvt. Ltd.
Benefits of ITIL • Achieve ITSM Global Certification • Justify higher salary and promotion • Learn how to set up the right expectations on IT services • Establish the ITSM Framework for your organization • Learn how to minimize service disruption
• Understand the basis of service level agreements and contracts • Speak International ITIL Language
• Learn to customize the processes • Define, measure and report relevant metrics +91 9604641000,+919604664000 +912065600345
2017© IEVISION IT Services Pvt. Ltd.
Become Master of ITIL Continual Service Improvement
Select Course
Fill Details
Participate
Get ITIL CSI Certified
+91 9604641000,+919604664000 +912065600345
Pay
2017© IEVISION IT Services Pvt. Ltd.
Why IEVISION • PEOPLECERT, APMG & PECB Accredited Training Organization • AXELOS Accredited courseware that is being used by various partners, internationally
• 98% Passing Rate • Highest customer satisfaction • 15+ Years Experienced Accredited Trainers & Consultants • Exclusive Pre-Courseware for each candidate to bring more specific queries, instead coming blank! • Training based on Consulting exposure, role plays, live case studies & not just the slides • 11000+ Professionals Trained from various industries like Banking, Telecom, IT, Manufacturing, Pharmaceutical, Construction etc. • Value for Money (not just a piece of paper i.e. called as Certificate) • Immediate Result, Online Certificate in 72 Hours. +91 9604641000,+919604664000 +912065600345
2017© IEVISION IT Services Pvt. Ltd.
Who Should Attend? • IT Professional (Systems, Network, Application, Voice) Technical Executives, SMEs & Managers • Quality Managers • IT audit Managers • IT & Business Supervisory staff
• Team Leaders • Service Designers • IT Architects • IT Planners • IT Consultants • IT Security Managers • Business Leaders
+91 9604641000,+919604664000 +912065600345
2017© IEVISION IT Services Pvt. Ltd.
IEVISION IT Services Pvt. Ltd. Your Learning & Development Partner +91 9604641000,+919604664000 +912065600345 info@ievision.org www.ievision.org
2017© IEVISION IT Services Pvt. Ltd.