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ITIL Service Design
Service Design Lifecycle module focuses on the use of process and practice elements used, and the management capabilities needed to deliver quality Service Management practices.
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Program Outline This unit introduces the candidate to the concepts and terminology in the field of Service Design. Be able to understand and describe:• The Concept of Service Management as a practice
• The Concept of Service, its value proposition/composition • The Concepts of Function, Process and Role • The Purpose, goals and objectives of Service Design • The Scope of Service Design • The Business value • The Contents and use of the Service Design Package
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Program Outline • The Contents and use of Service Acceptance Criteria • Service Design 8 Processes • Design Coordination • Service Level Management • Supplier Management • Service Catalogue Management • Availability Management • Capacity Management • Information Security Management • IT Service Continuity Management • Implementation Consideration • Technology Considerations +91 9604641000,+919604664000 +912065600345
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Delivery Modes
Classroom
Instructor Led Virtual Classroom
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Benefits of ITIL • Achieve ITSM Global Certification • Justify higher salary and promotion • Learn how to set up the right expectations on IT services • Establish the ITSM Framework for your organization • Learn how to minimize service disruption
• Understand the basis of service level agreements and contracts • Speak International ITIL Language
• Learn to customize the processes • Define, measure and report relevant metrics +91 9604641000,+919604664000 +912065600345
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Become Master of ITIL Service Design
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Get ITIL Service Design Certified
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Why IEVISION • PEOPLECERT, APMG & PECB Accredited Training Organization • AXELOS Accredited courseware that is being used by various partners, internationally
• 98% Passing Rate • Highest customer satisfaction • 15+ Years Experienced Accredited Trainers & Consultants • Exclusive Pre-Courseware for each candidate to bring more specific queries, instead coming blank! • Training based on Consulting exposure, role plays, live case studies & not just the slides • 11000+ Professionals Trained from various industries like Banking, Telecom, IT, Manufacturing, Pharmaceutical, Construction etc. • Value for Money (not just a piece of paper i.e. called as Certificate) • Immediate Result, Online Certificate in 72 Hours. +91 9604641000,+919604664000 +912065600345
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Who Should Attend? • IT & Business Supervisory staff • IT Professional (Systems, Network, Application, Voice) Technical Executives, SMEs & Managers • IT audit managers • IT & Business Supervisory staff • Team Leaders • Service Designers
• IT Architects • IT Planners • IT Consultants • IT Security Managers
• Business Leaders +91 9604641000,+919604664000 +912065600345
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IEVISION IT Services Pvt. Ltd. Your Learning & Development Partner +91 9604641000,+919604664000 +912065600345 info@ievision.org www.ievision.org
2017© IEVISION IT Services Pvt. Ltd.