IEVISION IT SERVICES Pvt. Ltd. Your Learning & Development Partner
Know Everything About
ITIL® is a registered trade mark of AXELOS Limited The Swirl logo™ is a trade mark of AXELOS Limited
www.ievision.org 2017© IEVISION IT Services Pvt. Ltd.
ITIL Service Operation
ITIL Service Operations training program prepares candidate to practically utilize the key ITIL processes
+91 9604641000,+919604664000 +912065600345
2017Š IEVISION IT Services Pvt. Ltd.
Program Outline • Service Operations module will certainly help you understand the very important and every day challenging processes like • Incident Management • Problem Management • Access Management • Event Management • Request Fulfillment
+91 9604641000,+919604664000 +912065600345
2017© IEVISION IT Services Pvt. Ltd.
Program Outline • Deep knowledge about 4 functions in IT i.e. • Technical Service Management • Application Management • IT Operations Management
• Service Desk • Gain Detailed Understanding on Implementation Consideration & Technology Requirement
+91 9604641000,+919604664000 +912065600345
2017© IEVISION IT Services Pvt. Ltd.
Delivery Modes
Classroom
Instructor Led Virtual Classroom
+91 9604641000,+919604664000 +912065600345
2017© IEVISION IT Services Pvt. Ltd.
Learning Objectives •
Learn how to successfully implement ITIL Service Operation best practices
•
Learn how to provide efficient and effective delivery and support of IT Services
•
Understand how to provide value to the customer, service provider and IT organization
•
Learn how to plan, implement and optimize ITIL Service Operation processes
•
Learn the knowledge required to pass the ITIL Intermediate
Service Operation Exam •
Gain an additional 3 credits towards your ITIL Expert certification status
+91 9604641000,+919604664000 +912065600345
2017© IEVISION IT Services Pvt. Ltd.
Become Master of ITIL Service Operation
Select Course
Fill Details
Participate
Get ITIL Service Operation Certified
+91 9604641000,+919604664000 +912065600345
Pay
2017© IEVISION IT Services Pvt. Ltd.
Why IEVISION • PEOPLECERT, APMG & PECB Accredited Training Organization • AXELOS Accredited courseware that is being used by various partners, internationally
• 98% Passing Rate • Highest customer satisfaction • 15+ Years Experienced Accredited Trainers & Consultants • Exclusive Pre-Courseware for each candidate to bring more specific queries, instead coming blank! • Training based on Consulting exposure, role plays, live case studies & not just the slides • 11000+ Professionals Trained from various industries like Banking, Telecom, IT, Manufacturing, Pharmaceutical, Construction etc. • Value for Money (not just a piece of paper i.e. called as Certificate) • Immediate Result, Online Certificate in 72 Hours. +91 9604641000,+919604664000 +912065600345
2017© IEVISION IT Services Pvt. Ltd.
Who Should Attend? • IT Professional (Systems, Network, Application, Voice) Technical Executives, SMEs & Managers • * Operation Managers • IT & Business Supervisory staff • Team Leaders
• Service Designers • IT Architects • IT Planners • IT Consultants • IT Security Managers • Business Leaders +91 9604641000,+919604664000 +912065600345
2017© IEVISION IT Services Pvt. Ltd.
IEVISION IT Services Pvt. Ltd. Your Learning & Development Partner +91 9604641000,+919604664000 +912065600345 info@ievision.org www.ievision.org
2017© IEVISION IT Services Pvt. Ltd.