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Service Automation Framework
The Service Automation Framework (SAF) certification scheme supports the publication of the Service Automation Framework Alliances (SAFA) guide, ‘Service Automation Framework, for the design and delivery of automated services.’ The SAF guidance, one of the first to address this concept, provides a deep insight into the theory and methods of Service Automation, the concept by which any organization can automate its services,
‘go digital’ and enable them to offer self-service applications to their customers.
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Program Outline • Understand the business drivers in order to explain the business case for Service Automation. • Discuss how Service Automation enables autonomous users to procure, manage and adjust services through self-service technology. • Explain the difference between Automated Deployment, Service Delivery Automation and Serendipity Management and describe their underlying processes. • Outline the steps for completing a Service Automation Blueprint to visualize services. • Understand the processes that underpin automated services and how they need to be integrated to provide automated delivery. • Explain the concept of Serendipity Management and how it impacts the user experience. +91 9604641000,+919604664000 +912065600345
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Delivery Modes
Classroom
Instructor Led Virtual Classroom
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Benefits for Individuals By becoming certified individuals will understand the steps necessary to digitize the service offering of organizations and will be able to use the 7 Service Automation Framework Techniques in practice. The key benefit of the course and certification is that it provides individuals with practical tools that can be used in practice.
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Benefits for Organizations For organizations, there are two main benefits to adopting the
SAF methodology. Firstly the training generates awareness that Service Automation is becoming a necessity for almost every service provider and this in turn will spark discussion on how to digitize the current service offering. The certification will equip staff with the skills and techniques (such as Service Automation Blueprinting) to start Service Automation projects in the organization.
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Become Master of Service Automation Framework
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Why IEVISION • APMG Accredited Global ATO & AEO
• International examination booking on finger tips • 1 Year Voucher Validity • Test Your readiness before appearing - Free Mock Question Sets • Convenient payment methods to choose • Professionally Trained & Dedicated Support Staff • Highest Customer Satisfaction Rate
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Who Should Attend? • Service strategists
• Enterprise architects
• Process consultants
• Operations managers
• Business consultants
• Service managers
• Strategy consultants
• Developers
• Service delivery managers
• Business analysts
• Service designers
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IEVISION IT Services Pvt. Ltd. Your Learning & Development Partner +91 9604641000,+919604664000 +912065600345 info@ievision.org www.ievision.org
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