Frequently asked questions
What is required to assemble the igloo? Can I do it on my own? Kit is designed specifically with selfassembly in mind. By following steps described in the assembly manual, provided together with the structure, you can build the dome with help of your friends, family or coworkers. Each kit that we provide includes all parts and hand tools that you are going to need during the process of assembly. You only need to organize the following elements: 1. 2.
One A-shaped ladder, 3 meters tall. At least two people to help (we recommend three persons to pull the membrane over the igloo). 3. Positive attitude and a few hours of spare time Assembly can be really fun and socialising event if you invite your friends, family and/or coworkers. It requires teamwork from everyone involved and gives wonderful feeling of accomplishment once the dome is finished. Once we start processing your order, you will also get access to Kit documentation, incl. User Guide, Assembly Manual, Index of Components and Video Tutorial on how to carry out assembly. You can get prepared for the assembly, even before your dome arrives at your location!
How is the Kit packed and delivered? It is transported on a standard size palette and contained in cardboard box wrapped with white stretch foil that secures your dome kit during shipment. Kits are delivered by professional shipping company that we cooperate with. Delivery trucks are equipped with a tail lift and manual palette trolley. Your kit will be unloaded and if needed, carted to a desired place.
We recommend that you unload the package at the exact location of where you plan to carry out the dome assembly.
What happens after I purchase the Kit? We receive your order and process it straight away. If you chose to pay with your Credit Card or PayPal, we will start preparing your kit straight away and it will be ready for shipping within two – three business days. If you chose to pay via bank transfer, we will wait until your payment is received on our bank account (please remember to state order number in payment description) and then we start preparing your kit for shipment. Before you receive your kit, you will receive four email status updates: 1. 2.
First – when we receive your order Second – once we start processing your kit and preparing it for shipment 3. Third – when your order is ready for shipment. This e-mail will contain information on when exactly (day and time) your kit is set to arrive to you. It is important that you are present at the time of delivery. If proposed schedule does not suit you – you can let us know and we will arrange different delivery date. Learn more about Shipping and Delivery 4. Fourth – once your kit is already shipped.
Can I return the Kit and get a refund? We stand behind our products with the 15day, 100% customer satisfaction guarantee. If for any reason you are not completely satisfied with our products, you may return them within 15 days of delivery for an exchange or refund of the product price and applicable tax. No questions asked and no extra fees will be applied, however you will be charged initial and return shipping costs.