Introduction
THE INSURER OF THE FUTURE By Alan Walker Last Updated October 25, 2019
The Digital Transformation of the Insurance industry is underway. Technologies such as the Internet of Things, Big Data Analytics, Robotics and Artificial Intelligence are already making an impact. But where will this end? What will the Insurer of the Future look like? What will be the impact of driverless cars? Of manufacturers providing customers with 'vehicles as a service'? How will Big Data and Artificial Intelligence (AI) engines impact Underwriting and Pricing? How about Customer Relationship Management (CRM) and Marketing? What will become possible in Claims? And in Products and Product Development? The insurance industry is, of course, broader than just the insurers themselves. What will be the impact on insurance intermediaries? And, finally, what does all of this mean for insurance industry employees? Answers below!
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