Copyright © IMARC Service Pvt Ltd. All Rights Reserved Global Cloud-based Contact Center Market Research and Forecast Report 2022-2027 Author: Elena Anderson, Marketing Manager | IMARC Group© 2019 IMARC All Rights Reserved
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Report Description
Global Cloud-based Contact Center Market Research Report:
According to the latest report by IMARC Group, titled “ Cloud-based Contact Center Market: Global Industry Trends, Share, Size, Growth, Opportunity and Fo recast 2022-2027 ” the global cloud-based contact center market reached a strong growth in 2021. A cloud-based contact center combines various communication channels into a single system for allowing agents to connect with customers over an email, phone call, or instant message while maintaining a constant record. It can be categorized into several types, including public, private, and hybrid solutions. Cloud-based contact center offers workforce administration tools so that supervisors and agents can manage their time effectively. As a result, this solution finds widespread applications across various sectors, such as consumer goods, retail, banking, financial services and insurance (BFSI), healthcare, manufacturing, information technology (IT), telecommunications, etc.
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Global Cloud-based Contact Center Market Trends :
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The escalating demand for these solutions in organizations over the traditional on-premises model, owing to their scalability, affordability, and flexibility features, is among the primary factors driving the cloud-based contact center market. Besides this, the increasing digitalization in the banking, financial service and insurance (BFSI) industry to reduce human errors, provide enhanced services, and save time is further augmenting the market growth. Apart from this, the elevating utilization of cloud-based contact center-as-a-service (CCaaS) solutions to minimize ownership costs, decrease downtime, and ensure business continuity is also catalyzing the global market. Moreover, the growing need for cloud solutions that offer reliability, excellent security, and convenience at affordable prices is acting as another significant growth-inducing factor. Furthermore, the development of natural interactive voice response (IVR) by the leading players to facilitate interactive chatbots for customers is anticipated to propel the cloud-based contact center market over the forecasted period. Looking forward, the market value is projected to reach a strong growth during the forecast period (2022-2027).
Report Description Report Description and Highlights Market BreakupSummary:byComponent: • Solution o Automatic Call Distribution o Agent Performance Optimization o Dialers o Interactive Voice Response o Computer Telephony Integration o Analytics and Reporting • Service o Professional Services
Report Description Report Description and Highlights o Managed Services Breakup by Deployment Mode: • Public Cloud • Private Cloud • Hybrid Cloud Breakup by Organization Size: • Small and Medium-sized Enterprises • Large Enterprises Breakup by End Use Industry: • BFSI • IT and Telecom • Media and Entertainment • Retail • Logistics and Transport • Healthcare • Others
Report Description Report Description and Highlights Breakup by Region: • North America • United States • Canada • Asia Pacific • China • Japan • India • South Korea • Australia • Indonesia • Others • Europe•Germany•France•UnitedKingdom•Italy•Spain•Russia•Others
Report Description Report Description and Highlights • Latin America • Brazil • Mexico • Others • Middle East and Africa Note: We are updating our reports, If you want latest primary and secondary data (2022-2027) with Cost Module, Business Strategy, Distribution Channel, etc. Click request free sample report.
Competitive Landscape with Key Players: 8×8 CiscoAvayaInc.Inc.Systems Inc. Content Guru Limited Five9 RingCentralNICEGenesysInc.Ltd. Inc. VocalcomTwilioTalkdeskInc. • Vonage. View Full Report with TOC & List of Figure: https://www.imarcgroup.com/cloud-based-contact-center-market Report Description Report Description and Highlights
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A partial List of our Clients We are the trusted business partners to the world's leading corporates, governments, and institutions Partial List of Clients
Report Description Report Description and Highlights © 2019 IMARC All Rights Reserved This Publication and all it’s contents unless otherwise mentioned are copyrighted in the name of International Market Analysis Research and Consulting (IMARC). No part of this publication may be reproduced, repackaged, redistributed or resold in whole or in any part. The publication may also not be used in any form or by and means graphic electronic or mechanical, including photocopying, recording, taping or by information storage or retrieval, or by any other form, without the express consent of International Market Analysis Research and Consulting (IMARC). Disclaimer: All contents and data of this publication, including forecasts, data analysis and opinion have been based on information and sources believed to be accurate and reliable at the time of publishing. International Market Analysis Research and Consulting makes no representation of warranty of any kind as to the accuracy or completeness of any Information provided. IMARC accepts no liability whatsoever for any loss or damage resulting from opinion, errors or inaccuracies if any found this publication. IMARC, IMARC Group and Global Therapy Insight Series are registered trademarks of International Market Analysis Research and Consulting. All other trademarks used in this publication are registered trademarks of their respective companies.
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