Report DescriptionAbout IMARC Group

International Market Analysis Research and Consulting Group is a leading adviser on management strategy and market research worldwide. We partner with clients in all regions and industry verticals to identify their highest-value opportunities, address their most critical challenges, and transform their businesses.

IMARC’s information products include major market, scientific, economic and technological developments for business leaders in pharmaceutical, industrial, and high technology organizations. Market forecasts and industry analysis for biotechnology, advanced materials, chemicals, food and beverage, travel and tourism, nanotechnology and novel processing methods are at the top of the company’s expertise.

IMARC’s tailored approach combines unfathomable insight into the dynamics of companies and markets with close cooperation at all levels of the client organization. This ensures that our clients achieve unmatchable competitive advantage, build more proficient organizations, and secure lasting results.

Global Cloud-based Contact Center Market Research Report 2022-2027:

According to the latest report by IMARC Group, titled " Cloud-basedContactCenterMarket:GlobalIndustryTrends,Share,Size,Growth,Opportunityand Forecast2022-2027

," the global cloud-based contact center market reached a value of US$ 17.7 Billion in 2021.

A cloud-based contact center refers to the central point in an enterprise that allows an outbound and inbound communication channel with customers. It is a comprehensive suite of applications, tools and cloud-hosted services that are generally installed in large businesses for effectively handling customer care services. It involves the utilization of several methods of communication, including email, voice and social media, in order to connect with customers while maintaining a consistent record.

As a result, it offers enterprises a modern alternative to on-premises contact centers and easy and quick access to multiple services and tools required to communicate in today’s web-based world.

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Global Cloud-based Contact Center Market Trends:

The global market is primarily driven by the rising need for efficient communication systems across multiple sectors. This is supported by rapid digitization across the globe that has encouraged multiple businesses to heavily invest in the deployment of cloud-based contact centers. Furthermore, the sudden outbreak of coronavirus disease (COVID-19) and the increasing adoption of remote working practices have accelerated the utilization of cloud solution across several countries. Since the cloud-based contact center is a reliable and convenient solution for enterprises to continue their business during the onset of the pandemic, this is providing a boost to the market growth.

Additionally, continual technological advancements and the integration of artificial intelligence (AI) and machine learning (ML) with the cloud-based contact center are acting as major growth-inducing factors. The market is further driven by the rising adoption of the service platform across banking and financial institutions for providing sophisticated and smooth customer interaction. Other factors, including rapid digitization, continuous improvements in the information technology (IT) infrastructure and extensive research and development (R&D) activities conducted by key players, are also positively influencing the market.