Customer Self-Service Software Market Outlook 2022: Demand, Trends and Forecast to 2027 by Kanika Sharma

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Report Description

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Report Description and Highlights Report Description Global Customer Self-Service Software Market Outlook 2022-2027: IMARC Group’s latest report, titled “Customer Self-Service Software Market: Global Industry Trends, Share, Size, Growth, Opportunity, and Forecast 2022-2027,” finds that the global customer self-service software market is expected to grow at a CAGR of 22.80% during 20222027. Customer self-service (CSS) software is a type of user-centric platform that allows individuals to access information and perform tasks without requiring the support of live customer service representatives. It comprises knowledge databases to provide written and video tutorials, answers to frequently asked questions, and other resources to the user for troubleshooting the problem. It also consists of multiple self-service channels, such as automated task management platforms to process and perform tasks, interactive voice response systems, self-checkout systems, and mobile applications. In recent years, CSS software has rapidly gained traction across various industries, including banking, financial services and insurance (BFSI), retail, healthcare, manufacturing, and information technology (IT), as this software can be accessed anywhere and at any time through automated interviews or chats. Request for a PDF sample of this report: https://www.imarcgroup.com/customer-self-service-software-market/requestsample

Report Description and Highlights

Report Description

Global Customer Self-Service Software Market Drivers/Constraints: CSS software helps reduce response time, provide 24x7 support, improve productivity, and lower operational costs while saving human efforts and time. As a result, the rising awareness about the benefits of CSS software represents the primary factor driving the market growth. In addition, with the changing consumer requirements and shifting focus toward improving customer service, there has been widespread adoption of automated, easy-to-understand, and user-friendly knowledge-based solutions. Along with this, the escalating consumer demand for efficient services through multiple touchpoints has accelerated the adoption of CSS software. Furthermore, the leading players are integrating CSS software with innovative technologies, such as the Internet of Things (IoT), artificial intelligence (AI), big data, and cloud computing solutions, to streamline customer queries and smoothly manage multiple interactions. Besides this, the growing usage of digital assistants and chatbots among organizations to retain existing customers and attract new ones has augmented the demand for CSS software. Other factors, including the surging popularity of cloud-based solutions, rapid digitization, shifting preferences toward online transactions, increasing penetration of self-service web solutions, and technological advancements, are also providing a positive thrust to the market growth. Looking forward, the market is expected to continue its strong growth during the forecast period (2022-2027). View Report TOC, Figures and Tables: https://www.imarcgroup.com/customer-self-service-software-market

Report Description and Highlights

Report Description Key Market Segmentation

The research report includes the following segments:

Breakup by Solution:

•Web Self-Service •Mobile Self-Service •Intelligent Virtual Assistants •Social Media and Community Self-Service •Email Management •IVR and ITR •Others

Breakup by Service: •Professional Service •Managed Service

Report Description and Highlights

Report Description Breakup by Deployment: •Cloud-based •On-premises

Breakup by End Use:

•BFSI •Manufacturing •Retail and E-commerce •Media and Entertainment •IT and Telecommunication •Healthcare •Government •Others

Report Description and Highlights

Report Description Breakup by Region:

•North America (United States, Canada) •Europe (Germany, France, United Kingdom, Italy, Spain, Others) •Asia Pacific (China, Japan, India, Australia, Indonesia, Korea, Others) •Latin America (Brazil, Mexico, Others) •Middle East and Africa (United Arab Emirates, Saudi Arabia, Qatar, Iraq, Others) Note: We are updating our reports, If you want the report with the latest primary and secondary data (2022-2027) including industry trends, market size and Competitive landscape, etc. Click here: https://www.imarcgroup.com/request?type=report&id=3228&flag=E

Report Description and Highlights

Report Description Competitive Landscape: • • • • • • • • • • • • •

Aspect Software Inc. Avaya Inc. BMC Software Inc. HappyFox Inc. Microsoft Corporation Nuance Communications Inc. Oracle Corporation Salesforce.Com Inc. SAP SE Verint Systems Inc. Zappix Inc Zendesk Inc. Zoho Corporation Pvt. Ltd.

Key Questions Answered in the Report

Report Description

Key Questions Answered in This Report:

•How has the global customer self-service software market performed so far and how will it perform in the coming years? •What has been the impact of COVID-19 on the global customer self-service software market? •What are the key regional markets? •What is the breakup of the market based on the solution? •What is the breakup of the market based on the service? •What is the breakup of the market based on the deployment? •What is the breakup of the market based on the end use? •What are the various stages in the value chain of the industry? •What are the key driving factors and challenges in the industry? •What is the structure of the global customer self-service software market and who are the key players? •What is the degree of competition in the industry?

Report Description 1 Preface 2 Scope and Methodology 2.1 Objectives of the Study 2.2 Stakeholders 2.3 Data Sources 2.3.1 Primary Sources 2.3.2 Secondary Sources 2.4 Market Estimation 2.4.1 Bottom-Up Approach 2.4.2 Top-Down Approach 2.5 Forecasting Methodology

3 Executive Summary 4 Introduction 4.1 Overview 4.2 Key Industry Trends

Table of Contents

Report Description

Table of Contents

5 Global Customer Self-Service Software Market 5.1 5.2 5.3 5.4

Market Overview Market Performance Impact of COVID-19 Market Forecast

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Report Description and Highlights

Report Description

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