Live Chat Software Market Growth, Demand and Challenges of the Key Industry Players 2027

Author: Elena Anderson, Marketing Manager |

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Global Live Chat Software Market Research Report:

The latest report by IMARC, titled “ LiveChatSoftwareMarket:GlobalIndustryTrends,Share,Size,Growth,OpportunityandForecast20 22-2027

”findsthatthegloballivechatsoftwaremarketsizereachedUS$900Millionin2021.

Live chat software is an online service that provides instant customer support and information. It enables organizations to interact with website visitors in real-time and allows individuals to communicate with customer service representatives directly through a live chat window within the browser. It provides several benefits, such as quick responses, minimal wait time, proactive and omnichannel support, personalized customer experience, and chat archiving features. It also offers reporting and analytics to help companies capture leads and optimize customer support while improving customer loyalty and overall sales. As a result, live chat software is widely used by enterprises across various industries, including e-commerce, retail, healthcare, automotive, real estate, information technology (IT), travel and tourism, education, and banking, financial services and insurance(BFSI).

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Report Description Report Description and Highlights

Global Live Chat Software Market Trends:

The escalating demand for enhanced customer services represents the primary factor driving the market growth. Besides this, significant growth in the e-commerce sector due to the emerging trend of online shopping and rising internet penetration is another major growth-inducing factor. Additionally, there has been a substantial shift from offline distribution channels to online retail platforms due to the implementation of lockdowns amid the sudden outbreak of coronavirus disease (COVID-19). In line with this, the growing usage of e-commerce platforms for the sale and purchase of consumer goods has augmented the demand for live chat software to provide 24x7 customer support, handle queries, and resolve other issues. Furthermore, several key players are launching advanced live chat software integrated with innovative features, such as co-browsing and screen sharing, mobile support, social media integration, and automated pop-up messages. Along with this, the increasing adoption of cloud-based live chat software by organizations to enhance customer relationship management (CRM) and improve user experience has catalyzed the market growth. Other factors, including the surging popularity of live chat, increasing usage of smartphones, rapid urbanization, rising number of small-medium enterprises (SMEs), and technological advancements, are also providing a positive thrust to the market growth. Looking forward, IMARC Group expects the market value to reach US$ 1,486 Million by 2027, expanding at a CAGR of 8.62% during the forecast period (20222027). Looking forward, the market value is projected to reach a strong growth during the forecast period (2022-2027).

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MarketSummary:

BreakupbyType:

•InformationalLiveChatSystems

•CustomerServiceLiveChatSystems

•SalesLiveChatSystems

BreakupbyDeploymentType:

•Cloud-based

•On-premises

BreakupbyApplication:

•BFSI

•ITandConsulting

•RetailandE-commerce

•TravelandHospitality

•Telecommunication

•Healthcare

•Education

•Others

BreakupbyRegion:

•NorthAmerica

•UnitedStates

•Canada

•AsiaPacific

•China

•Japan

•India

•SouthKorea

•Australia

•Indonesia

•Others

•Europe

•Germany

•France

•UnitedKingdom

•Italy

•Spain

CompetitiveLandscapewithKeyPlayers:

• Comm100NetworkCorporation

• FreshdeskInc.(FreshworksInc.)

• Kayako

• LiveChatInc.

• LivepersonInc.

• LogmeinInc.

• ProvideSupportLLC

• PureChatInc.

• SnapEngageLLC

• ZendeskInc.

ViewFullReportwithTOC&ListofFigure:https://www.imarcgroup.com/live-chat-software-market

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Report Description Report Description and Highlights

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