Business Studies Grade 10 Workbook by Impaq

Studying Business Grade 10 Framework Workbook This book is to be used in conjunction with the Studying Business Grade 10 Textbook

Lisa Akerman | Séan Topper | Yvette Russell | José Oliveira | Cathlyn Dracatos

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Grade 10

Framework Workbook This book is to be used in conjunction with the Studying Business Grade 10 Textbook

Lisa Akerman Séan Topper Yvette Russell José Oliveira Cathlyn Dracatos

PTY LTD

Framework Workbook

Chapter 1

Published by: Excom Publishers (Pty) Ltd Registration Number: 2017/328968/07 Enquiries: orders@excompublishers.co.za www.excompublishers.co.za Cell: 083 785 7813

Version 3.2.1

Design: Annalene Rautenbach info@annalene.com

Print: Ingwe Output Management Services (Pty) Ltd www.ingweoms.co.za

© 2020 Excom Publishers [Pty] Ltd All rights reserved Apart from any fair dealing for the purpose of research, criticism or review as permitted in terms of the Copyright Act, no part of this publication may be reproduced, distributed, or transmitted in any form or by any means, electronic or mechanical, including photocopying, recording, or any information storage and retrieval system without prior written permission from the publisher. The publisher has no responsibility for the persistence or accuracy of URLs for external or third-party internet websites referred to in this publication and does not guarantee that any content on such websites is, or will remain, accurate or appropriate. There are instances where we have been unable to trace or contact the copyright holder. If notified, the publisher will be pleased to rectify any errors or omissions at the earliest opportunity. NOTE: Use of pronouns: Any gender shall include the other gender, and the singular shall include the plural and vice versa.

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Framework Workbook

Table of Contents

Introduction.......................................................................................................................... iv 1

Team Dynamics and Conflict Management..........................................................................1

Professionalism, Ethics and Contracts.................................................................................7

Corporate Social Responsibility and Citizenship Roles......................................................17

Creativity and Problem Solving..........................................................................................21

Business Environments and Sectors..................................................................................29

The Entrepreneur as Leader and Manager........................................................................41

Forms of Ownership...........................................................................................................53

Business Functions............................................................................................................59

Financial, Purchasing, Production and Administrative Functions.......................................65

Business Related Information............................................................................................97

This is a talking textbook! ‘Bubbles’ are located throughout the book, which provide QR codes that can be scanned to give you more information and additional examples. Simply download a free QR reader onto your smartphone or device, or click on the active links in the eBook versions to access these 60-90 second interactive lessons, which will help you revise or catch up on missed concepts! Introducing Bubbles

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Framework Workbook

Chapter 1

Introduction Welcome to the Framework Workbook! Why a Framework Book? With the increased pressures of online teaching on a full-time or part-time basis, learners have to take more responsibility for their own work and this Framework Workbook provides a suitable tool to ensure that all the necessary work is covered. The Framework Workbook, which is complementary to the Studying Business textbook and follows the same format and headings, can be used in one of two ways: 1.

Taking keyword notes in class, OR

As a revision tool for those learners who prefer to take more detailed notes, or notes in their own format in class. These learners can use the Framework Workbook to test themselves whilst studying for tests and exams.

This handy tool therefore has the following advantages: ○ Provides learners with a complete framework covering all areas of the curriculum. ○ It enables learners to make key-word summaries during class. ○ For learners who are absent, it gives a concise summary of exactly what they need to catch up. ○ For visual learners it creates an image of the main points in the chapter. ○ F or learners who encounter difficulties academically or with the volume of content, it structures the main headings to focus them on the crux of the chapter without getting lost in detail. ○ Mind- maps can be used either at the start, or end of a chapter to capture the most salient points. ○ L earners are forced to work through the detailed content in order to fill in the summary or draw up the mind map. ○ A detailed curriculum is neatly summarised into a quarter of the total detail without losing any of the main factors or focus. ○ T he Framework Workbook provides learners with an excellent resource (in their own language) to use in preparing for examinations and tests. Time constraints make it difficult for learners to "relearn" the formal textbook before an exam and this book provides a solution. ○ C ertain concepts re-appear in grade 11 and 12. The Framework Workbook can be used as a quick resource to recap on important concepts.

We trust that this tool will make life easier for Educators and Learners alike!

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Framework Workbook

Dear Learner We hope that the Framework Workbook will assist you in your studies. When making summaries you have to keep the following in mind: 1.

When studying, you have to revise your work several times before a test or exam. The more you revise it, the better you will be able to remember the content. Every chapter starts with a mindmap. Use and abuse the mind-map; make it your own! The mind-map is there to assist you to get to know the work. Use it as a starting point for your studies. Once you know the content, it will be easier for you to apply it to case studies in tests, assignments and exams.

If you do not have a study method that works for you, try to make use of the SQ4R method.

Study your work by making mind maps and summaries. Get answers to when, why, what. Focus on headings and main ideas.

Survey

Question

Read

Read through work and focus on key words and concepts. Reread so that you can re-enforce the content you are unsure of.

Recite

Re-call what you have studied in your own words. Highlight important points…

Relate

Relate new facts, terms and concepts to what you already know. Use your logical reasoning to help you.

Review

Revise the work again by going over summaries and mind- maps.

Quiz yourself by asking questions. (You can use the headings in the mind maps to quiz yourself.)

Source: http://www.innovationgear.com/mind-mapping-blog/mind-mapping/mind-mapping-example/

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Framework Workbook

Chapter 1

Pay attention to the checklist at the end of each chapter. The content listed in the checklist is a guideline for what you need to concentrate on for each chapter. Identify the KEYWORDS and use it as a checklist to test yourself when preparing for tests and examinations.

Work through past exam papers to familiarise yourself with the style of questioning used by the examining panel. If you cannot answer a question, go back to the section of work covered in your workbook and then attempt the question again.

For additional note-taking skills, watch the following video: How to take great notes. https://www.youtube.com/watch?v=UAhRf3U50lM&t=13s

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Chapter 1

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Team Dynamics and Conflict Management

1. Introduction

2. Working Together

2.1.

2.2.

2.3.

2.4.

6. Team Performance Criteria 6.1. P 6.2. E

3. Conflict Management • Functional

6.3. R

•

Dysfunctional

•

Conflict Resolution

6.4. D

5. Factors affecting relationships in teams •

Prejudice

•

Beliefs

•

Values

4. Synergy

• Diversity

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Framework Workbook

Chapter 1

1. Introduction

What is Teamwork?

2. Working Together 2.1. Allocating team roles

○

Leader

○

Thinker

○

Carer

○

Doer

Framework Workbook

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Chapter 1

2.2. Identifying and working towards common goals ○ Primary goal

○ Secondary goals

Team Processes

2.3. Understanding team processes ○ Forming

○ Storming

○ Norming

○ Performing

○ Adjourning ¾

Mourning

Transforming

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Framework Workbook

Chapter 1

2.4. Allowing for diversity and creativity

3. Conflict Management ○ Functional Conflict

Types of Conflict

○ Dysfunctional Conflict

Conflict Resolution steps Negotiation

Conciliation

Conflict Resolution Steps

Mediation

Arbitration

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Framework Workbook

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4. Synergy

5. Factors affecting relationships in teams

○ Prejudice

○ Beliefs

○ Values

○ Diversity

Diversity

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Framework Workbook

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6. Team Performance Criteria

6.1. Planning

○ ○ ○ ○

6.2. Execution ○ ○ ○ ○ ○

6.3. Review

○

6.4. Documentation

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Framework Workbook

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7. Conclusion

Checklist: Ensure that you are able to: ; Discuss: 9 Team roles. 9 Team processes. 9 Synergy. ; Define the following aspects of Conflict Management: 9 Conflict. 9 Functional vs Dysfunctional Conflict. 9 Conflict Resolution Steps: ○ Negotiation. ○ Conciliation. ○ Mediation. ○ Arbitration. ; Discuss the factors that influence relationships in teams. ; Identify criteria for successful and collaborative team performance in a business context and assess a team against these criteria.

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Framework Workbook

Chapter 1

Notes

Chapter 2

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Professionalism, Ethics and Contracts Section A: Professionalism 1 SWOT Analysis

5 Stress management

6 Success and a balanced lifestyle

2 Goal-setting (SMARTER)

Self-management aspects

3 Planning

4 Time management

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Framework Workbook

Chapter 2

1 Premises

2 Staff

Professionalism

4 Products and services

3 Communication

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Framework Workbook

Chapter 2

Section A: Professionalism 1. Self-Management

Self Management

2. Aspects of Self-Management

2.1. SWOT analysis

Internal Aspects:

SWOT

External Aspects:

Weaknesses

Opportunities

Threats

External factors

Internal factors

Strengths

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Framework Workbook

Chapter 2

2.2. Goal-setting (SMARTER goals)

SMARTER Goals

S M A R T E R Follow through on goals

2.3. Planning

2.4. Time management

Time-management principles ○ ○ ○ ○ ○ ○

Time Management

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Framework Workbook

Chapter 2

2.5. Stress management y Functional stress

y Dysfunctional stress

Stress Management

y Factors to consider in learning to manage dysfunctional stress 1.

2.6. Success and a balanced lifestyle

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Framework Workbook

Chapter 2

3. Professionalism

Professionalism

3.1. Premises

3.2. Staff

○ ○ ○ ○

3.3. Communication

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Chapter 2

3.4. Products and Services 3.4.1. Products

3.4.2. Services

3.4.3. Resources to maintain Professionalism

4. Definitions regarding self-identity Self-knowledge

Self-confidence

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Framework Workbook

Chapter 2

Adaptability

Checklist: Ensure that you are able to: ; Explain self-management with reference to: 9 Personal SWOT analysis. 9 Personal goals (SMARTER goals). 9 Planning. 9 Time management. 9 Stress management. 9 Success and a balanced life style. 9 Professional image (with access to resources). ; Discuss the concepts of: 9 Self-knowledge. 9 Self-confidence. 9 Adaptability.

WORKS IA ED M

PTY LTD YOUR VISION IS OUR MISSION

Studying Business for Grade 10 The Grade 10 Studying Business book that accompanies this Framework Workbook introduces and strengthens the theoretical concepts that will be used throughout the FET phase. It exposes learners to the fundamentals of business within the South African and global contexts. This is done through practical case studies and discussions, which encourage learners to become creative thinkers in a rapidly changing world environment. This Framework Workbook can be used in conjunction with the Grade 10 textbook, enabling learners to both make their own notes in class, and use as a study aid when preparing for tests and examinations. The workbook also includes mind-maps which can be completed to summarise each chapter. Online learning has become more important than ever, and these workbooks are the ideal tool for learners to manage their learning and ensure they cover essential theory. The framework format is based on the short questions learners can expect in examinations and allows them to plan their answers to fit the available space. Introducing Bubbles PTY LTD

Research

Both this Workbook and the Grade 10 Studying Business textbook include ‘Bubbles’ for the learners to use. These are short, online interactive lessons which allow learners to revise concepts instantly and get additional examples and explanations through scanning QR codes or clicking on the active links on the eBook versions.

Life Orientation

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www.excompublishers.co.za

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Introducing Bubbles