SUPPLIER NEWS / RETAIL BRAND UPDATE

from Imprint Canada - October 2022

Supplier News

Pulse Microsystems Acquired by Tajima

Tajima Group, the a global leading manufacturer of embroidery machines, announced that it has acquired Pulse Microsystems Ltd. and established it as Tajima So ware Solutions Inc. (TSS) in Toronto, Canada.

Pulse’s work ow and personalization automation so ware for embroidery, print, and engraving has transformed the production processes and e-commerce o erings of the biggest global brands in sportswear, fashion, workwear, and gi s, as well as small and medium sized companies. Automating ondemand and personalized decoration of products of all types using any machine brand and any decoration technique has enabled these customers to scale their businesses pro tably and sustainably.

“Our vision of providing comprehensive solutions to the product decorating market depends on integrating worldclass so ware technology with our world-class hardware engineering. Pulse’s advanced work ow technologies, cloud platform, and its embroidery, vector and image processing engines enables the Tajima Group to develop new intelligent machine functionality, and Industry 4.0 with IoT connectivity.”, said Hidetoshi Kojima, CEO of the Tajima Group.

“We are excited to join the Tajima team and participate in its vision of transforming the product decorating industry with innovative solutions elevating scalability and sustainability. Pulse has partnered with Tajima for more than 20 years in the development of its advanced embroidery so ware technologies. Together, Tajima and Pulse are executing on our shared vision of providing innovative complete solutions for product decorators.” said Tas Tsonis, the Managing Director of TSS. Tas, along with Brian Goldberg and Claude Vlandis will continue to drive the technology vision at TSS/Pulse.

GLOBAL RETAIL NEWS

Source: Fibre2Fashion.com

NEWS

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SOCIAL MEDIA CONTENT CALENDAR IDEAS CONTʼDPG 12, 14 BUST OUT OF SERVICE FATIGUE CONTʼD PG 6 SUPPLIER NEWS / RETAIL BRAND UPDATE WHEN CUSTOMERS IGNORE YOU 16 HOW TO OVERCOME COMMON SALES OBJECTIONS CONTʼD PG 22

NEW PRODUCT SPOTLIGHTS

24 WEARABLES SHOWCASE 30 ADVERTISING SPECIALTY SHOWCASE 34 SUPPLIES & EQUIPMENT SHOWCASE

Levi Strauss reports 1% growth in Q3 2022

Levi Strauss & Co reported net revenues of US$1.5 billion, recording a growth of 1 per cent in the third quarter (Q3) of 2022 ended August 28, compared to the third quarter of 2021. It was driven by growth in direct-to-consumer (DTC) business and increases across the US, Asia, and Latin America.

“Despite a more challenging environment, we delivered solid third quarter results. The Levi’s brand grew 6 per cent in constant-currency, hitting a 10-year record third quarter sales result,” said Chip Bergh, president and chief executive offi cer of Levi Strauss & Co. “While we expect the macroeconomic backdrop to remain unpredictable over the next few quarters, our strong brands, diversifi ed business model and proven team Emblemtek_Imprint_Sept-Oct2022-2.pdf 1 09-08-2022 3:31 PMposition us to deliver on our long-term objectives.”

LVMH’s organic revenue grows 19% in Q3

LVMH Moët Hennessy Louis Vuitton recorded organic revenue growth of 19 per cent in the third quarter, in line with the trends observed in the fi rst half of the year. It recorded revenue of €56.5 billion in the fi rst nine months of fi scal 2022, up by 28 per cent compared to the same period of fi scal 2021.

The Fashion & Leather Goods business group recorded revenue growth of 31 per cent in the fi rst nine months of 2022 (24 per cent in organic). Louis Vuitton shined again, driven as ever by exceptional creativity and the quality of its products.

Against an uncertain geopolitical and economic backdrop, the group is confi dent in the continuation of current growth and will maintain a policy of cost control and selective investment.

PUBLISHER

Tony Muccilli : tony@imprintcanada.com

PRODUCTION MANAGEMENT

Adriano Aldini : news@imprintcanada.com

CONTRIBUTORS

Adriano Aldini, Je Mowatt, Laurie Guest, Kristina Hublar

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ADVERTISING SALES

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Service fatigue, defined as that feeling that keeps you from delivering the excellent customer service your staff and clients have come to expect.

What does Service Fatigue look like?

You know what customer service delivery should look like. Attentive. Proactive. Genuine. Service fatigue is “less than,” and it presents in many forms. It’s when your customer experience is less than you—or they—expect. It’s a lack of energy, elevated stress, constant ambivalence, di culty concentrating, missed deadlines, frequent mistakes, or safety compliance issues. e trickiest kind of service fatigue to spot is the kind the team thinks they can hide from guests. It’s still there, lurking beneath the surface, threatening to bring everyone down in its undertow. Where does Service Fatigue come from?

A er a stressful few years, various challenges have caused service fatigue levels to skyrocket. But the truth is, service fatigue can strike at any time, and much of it is really nothing new. It’s short-tempered customers who escalate to anger quickly. It’s trying (and usually failing) to juggle multiple priorities at a time. It’s navigating ever-changing business policies. It’s responsibilities that outnumber hours in the day. It’s one bad attitude draining a team’s morale. Service fatigue can come from anywhere and knowing how to identify it is half the battle. Why does Service Fatigue matter? e short answer: It matters because it impacts your bottom line. When service fatigue takes over at your business, everything is at risk. You can play a huge part in lessening that burden for your team and your customers. If it’s possible, make work a welcoming, encouraging environment for your sta so they can give your customers a reason to crow about the great experience they had.

By recognizing service fatigue and equipping your team with the tools to bust out of its grip before it’s too late, you’ll ensure that everyone’s experience is that much better. How do we mitigate the effects of Service Fatigue? ere are countless ways to bust out of service fatigue, and no two businesses will adopt exactly the same solution. Decades of experience in the customer service industry prove that there’s no silver bullet to nally overcoming exhaustion. Instead, it takes a combination of strategy, patience, and commitment to bolster your team and get them back on track to deliver the kind of remarkable customer service you and your customers expect.

To get you started, here are a few ways to start busting out of service fatigue as soon as today: Build Better Boundaries

Professional boundaries can be the single best tool to help bust out of service fatigue, whether you need to put them in place with your boss or you need to ensure your team knows that work/life separation is a good thing. Unless it’s imperative to your industry, do you really need to reply to emails at 8 p.m.? Is that gap or hiccup in a process at work really yours to lose sleep over?

We all can and should go above and beyond to deliver customer service excellence. But when you’re doing far more than is expected, you may be bringing service fatigue on yourself. Be honest: Are you guilty of your own boundary breakdowns? Are there honest conversations you can have to get those boundaries—and your energy levels—back on track?

Re-evaluate your boundaries today and nd where you can rm them up. You’ll soon see what a di erence they make in boosting your energy and positive attitude. Grant Yourself Rest!

Who doesn’t love rest? While some have mastered the art of taking breaks, Americans tend to do things fast—and o en multitasking. We like the concept of rest, but the demands on our time o en get in the way of our ability to truly take a break. ere are as many as seven types of rest, from physical and emotional to creative and spiritual. e truth is, they’re all important, and giving ourselves the space to breathe when things get stressful is imperative. Rest can mean putting down your phone an hour early and reading a book instead, or using your shi break to do a brief silent meditation so you’re prepared to head back to work.

When we prioritize rest and start to see it as doing good for ourselves, we are more energized to deliver customer service excellence.

When do I need to address Service Fatigue?

No surprises here: If you recognize the signs of service fatigue, now is the time to bust out of it! Start by identifying what’s causing the fatigue, then set aside time to plan for change, including both big and small steps to reinvigorate your team and return to delivering customer service excellence. When you commit to the change, the hardest part is already over. All it takes from there is digging in to bust out of service fatigue once and for all!

About the Author:

A Hall of Fame keynote speaker and author, Laurie Guest, CSP, CPAE, is an authority on customer service excellence. Laurie blends real-life examples and proven action steps for improvement. She is the author of two books and is writing a third on the topic of service fatigue. To learn more or connect with Laurie, visit www.LaurieGuest.com