IMTS TQM (Business Policy and Strategy Management) by IMTS INSTITUTE

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IMTS (ISO 9001-2008 Internationally Certified) BUSINESS POLICY & STRATEGIC MANAGEMENT

BUSINESS POLICY & STRATEGIC MANAGEMENT

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BUSINESS LAW POLICY & STRATEGIC MANAGEMENT CONTENTS; Unit – I

01-26

Introduction to business policy evolution nature purpose importance and the objectives of business policy an overview of strategic Management policy – strategy Tactics levels of strategy – strategic decision making strategic Management process strategists and their role in strategic ManagementBusiness Ethics responsibility social audit . Unit – II 27-55 Strategy formulation strategic intent vision mission business definition Goals and objective External Environment Market Technological – Supplier Economic Regulatory political cultural and internal environment techniques of environment analysis. Organizational analysis – SWOT Analysis organizational capability ( OCP ) strategic advantage profile (SAP)

Unit - III

56-89

Strategy alternatives corporate level strategies Grand strategies Stability expansion retrenchment combination business level strategies porter’s generic business strategies. Unit -IV

90-102

Strategy analysis and choice : Corporate level strategic analysis Boston consulting group (BCG) Matrix – General Electric ( GE) Matrix – business level strategic analysis – porter’s five force model . Unit -V

103-126

Strategy implementation and evolution project and procedural implementation resource allocation structures leadership functional and operational implementation strategic evolution and control .

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UNIT – I INTRODUCTION TO BUSINESS POLICY 1.0 Introduction The introductory chapter is intended to familiarize you with business policy and strategic management – the course that you are now going to learn in your curriculum at business school. We shall start with a description of the evolution of business policy as a discipline. This will give you an insight into the development process that evolved before learners like you got opportunity to study this course. Next we shall introduce you to the nature of business policy where its definition is also provided. This definition highlights the nature of the course. You should be convinced of the importance of the business policy course to be motivated to learn it better. Hence we have described the importance of the course from different viewpoints. You should understand clearly how this course can satisfy you needs as a prospective general manager.

While you learn this course you will realize how much stress is laid on defining the purpose and objectives of an organization. We have to be clear about the purpose and objectives of the course that we are learning. So we shall tell you about the purpose of this course from which, you shall also find out how this course is different from the others that you have learnt so far, or are learning in your management education programme. 1.1 Objectives 1. The objectives of the course have been described in terms of knowledge, skills, and attitudes. 2. It is essential to know what to expect from this course and in which direction the learning objectives are likely to take the student.

1.2 Evolution , Nature and purpose Business policy is a mandatory course which is usually included in a typical management studies curriculum. Almost all management education programmes offered by the universities and management institutes in India include a business policy course (by whatever nomenclature it may be addressed) normally in the later part of a degree or diploma programme. The Genesis Of Business Policy The origins of business policy can be tracked back to 1911. when the Harvard Business school introduced an integrative course in management aimed at providing general management capability. This course was based on case studies which had been in use at the school for instructional purposes since 1908. However, the real impetus for introducing business policy in the curriculum of business schools ( as Management institutes or departments are known in the US) came with the publication of two reports in 1959. the Gordon and Howell report, sponsored by the ford Foundation. Has recommended a capstone course of business policy which would “ give students an opportunity to pull together what they have learned in the separate business fields and utilize this knowledge in the analysis if complex business problems “ The Pierson report, sponsored by the Carnegie Foundation and published simultaneously , had made a similar recommendation. In 1969 the American assembly of collegiate schools of Business (ACSB) a regulatory body for business schools, made the course of business policy a mandatory requirement for the purpose of recognition. In the last two decades, business policy has become an integral part of management education curriculum. The practice of including business policy in the management curriculum has spread from the US, to other parts of the world. The contents of the course, teaching methodology and so on vary from institution to institution. But basically , Business policy is considered a capstone integrative course offered to students who have already

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been traditionally though new titles such as strategic Management, corporate strategy and policy, and so on are now used extensively for the course. The discussion has so far been related to the academic status of the business policy course. In practice, however, the development has been along different lines. Evolution Based on Managerial Practices. Glueck has viewed the development in business policy as arising from the use of planning techniques by managers “ Starting from day – to day planning in earlier times, managers till recently tried to anticipate the future through the preparation of budgets and by using control systems like capital budgeting and management by objectives. However , as these techniques were unable to emphasize the role of the future adequately, long – range planning came into use. But , soon, long – range planning was replaced by strategic planning, and latter by strategic management - a term that is currently being used to describe the process of strategic decision making. Strategic management forms the theoretical framework for business policy courses today. Historical Perspective of the Evolution of Business Policy Hofer and others have viewed the evolution of Business Policy in terms of four paradigm shifts. For the sake of convenience, these shifts may be considered as four overlapping phases in the development of business of the subject of business policy. It is interesting to note that the development of business policy as a field of study has closely followed the demands of real- life business. According to Hofer and others ( referred to above) the first phase, which can be traced back to the mid – 1930s, rested on the paradigm of ad hoc policy – making. The need for policy – making arose due to the nature of the American Business firms of that period. The firms, which had originally commenced operations ins a single product line catering to a unique set of customers in a limited geographical area. Expanded in one or all of these three dimensions place and the need to integrate functional areas arose. This integration was brought about by framing polices to guide managerial action. Policy – making became the prime responsibility of erstwhile entrepreneurs who later assumed the role of senior management. Due to the increasing environment changes in the 1930s and 40s in the US , planned policy formulation replaced ad hoc policy- making. Based on this second paradigm , the emphasis shifted to the integration of functional areas in a rapidly changing environment. Increasing complexity and accelerating changes in the environment made the planned policy paradigm irrelevant since the needs of a business could no longer be served by policy making and functional area integration only. By the 1960s there was a demand for a critical look at the basic concept of business concept of business and its relationship to the environment. The concept of strategy satisfied this requirement and the third phase, based on a strategy paradigm , emerged in the early sixties. The current thinking which emerged in the eighties is based on the fourth paradigm of strategic management. The initial focus of strategic management was on the intersection of two board fields of enquiry : the strategic process of business firms and the responsibilities of general management.

The story is far from over. As Thompson and Strickland say, the approaches and methods of analysis of strategic management “ have not yet coalesced into a theory’ of how to manage an enterprise” , but “ they very definitely do represent a powerful way of thinking to resolve strategic issues”.

The Indian Scenario Formal management education started in the India in the late fifties and gained impetus with the setting up of the Indian institutes of management (IIMs) and the administrative staff College of India in the early sixties. In the formative years of the IIMs the curriculum and philosophy of management education” .were borrowed substantially from American business schools. IIM Ahmedabad based its teaching methodology on the Harvard model of developing and using case studies as a major pedagogical tool. With the spreading of the network of the IIMs and the creation of several university departments and private Management institutes , Management education has experienced an unparalleled growth. As stated , almost all management education institutions offer the business policy course, usually in the latter part of the degree or Diploma programme. The All India Council of Technical Education (AICTE), the

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regularly agency for management education in India, prescribed business policy- first in 1990 and again in 1995 as an integrative component in the management studies curriculum, in the form of a course in corporate planning and strategic management. The association of Indian Management schools (AIMS ), a representative body of management institutes and university departments, while recommending a standard curriculum, included business policy and strategic management as a compulsory course The all India Management Association (AIMA), New Delhi, which is a national body for the promotion of scientific management in India and offers popular distance education programme in management, includes a course on business policy in its curriculum.

Exhibit 1.1 Status of Strategic Management Teaching and Research in India.

Forty – six management institutes and university management departments responded to a survey of the status management teaching, consultancy and training in strategic management in India. Select findings of the survey related to the teaching and research of strategic management, are as below. 1.

2. 3.

4. 5.

Business policy is the preferred nomenclature for the course. progressively while strategic management is being progressively adopted. Usually one, and occasionally, two courses are offered in MBA, MMs, PGDBM programmes and also in other programmes offer the course in second half of the degree or diploma programme. Most institutions adopt the dual course objectives of integration of functional areas and imparting the top management general viewpoint. The course content is based on the popular strategic management model and environmental and internal analysis, strategy formulation, strategy implementation, and strategic evolution. The other topics included are social responsibility, values and ethics, power and politics, the business – government relationship and phases on case studies. The pedagogy is a mix of lectures and case studies and differs from that adopted for other courses in the management curriculum, with a heavier emphasis on case studies Research in strategic management is a neglected area since the emphasis is mainly on teaching. Several causes for the neglect of research are pointed out, the main being: the complex ature of the discipline, inaccessibility to and the uncooperative attitude of prospective respondents, and the lack of expertise to conduct research. The main areas of research are : Industry analysis, business growth and diversification, public enterprise, and leadership. Some other areas are managers and decision making, finance , technology transfer, turnaround strategies, and transnational investments. The emerging areas are health care, public systems, new small institutions, strategic planning, management philosophy, and corporate culture. Most institutions are optimistic about the prospects of strategic management education but only half of them find research in strategic management to be an exciting field.

Source : Adapted from Dharni P. Sinha. “ Towards 2000 A.D: Training to manage change”, Business India, November 16- 29, 1987, pp 104-05 and KV Kamath, “ The Millennial Manager”, Business Today, January 7,2000

A notable feature of the survey reported above is that the course contents in business policy draw heavily from foreign ( mostly American ) literature. The development and revision of course contents usually follows the changes in the subject of business policy in the US, albeit with a time lag, which also varies among institutions. The fact that management institutions in India lean heavily on American literature on business policy ( and in other subjects too ) is understandable from two viewpoints. Firstly, the origin of management education can be traced back directly to American models. Since the borrowing of concepts and techniques was inevitable in the absence of indigenous theory, the dependence of Indian management education on American sources has been firmly established. This is a controversial and debatable point and opinions are often expressed against this tendency by academicians and practitioners. But till such time that the elusive’ Indian system of management based on indigenous research can be developed, the dependence on American sources will have to be accepted. The second cause could be ascribed to the lack of research efforts in management education. In general, and in the area of business policy specifically. This is as true in the Indian context as it in developed countries like the US. Research in business policy has attracted considerable attention there yet the “ State of the art is disappointing ” .

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On the basis of a survey of research in business policy in India ( 1970 – 82 ) , Murthy concludes: “ research in India ( in Business policy ) has yet to come to grips with the job of the general manager”. He further points out the causes for the lack of research efforts, which include non – cooperation from the top management It has been quite some time since a survey of research in business policy was conducted . yet the situation is no different at present. A survey of research conducted in the area of management in India during the decade 1983 – 93 reveals that only 13 doctoral dissertations out of a total of 339. had been prepared in the area of business policy and strategic management. However a few describe changes are taking place in the Indian context the availability of literature in business policies increasing , a few researches are occasionally reported in organization developed and organizations seem to be missing to put business policy concepts and techniques into practice which is exclusively developed to the development and propagation of the theory and practice of strategic management. Another welcome development is that of publications. The popular press including business magazines and newspapers, is playing a seminal role in popularizing the concepts and techniques of the discipline of strategic management in India. For instance. The popular management magazine Business Today regularly devotes considerable space to matters related to strategic management. The Business standard’s weekly supplement “ Strategist” is another such example. In this book an attempt has been made to bring together many sources related to business policy from literature and practice in the Indian context. Many of these sources will be referred in the subsequent chapters. Exhibit 1.2 Strategic Management in Indian Companies. A consultant – academic duo has attempted to analyze the strategic issues facing Indian companies over three periods of time: the pre- liberalization stage , that is till the 1980 the liberalization stage in the 1990, and the post liberalization stage that is 2000 and beyond. The key patterns in strategic management as practiced by Indian companies in these three periods are as below. Pre- Liberalization Stage : Strategic Management on government’s Fringes: • • • • • • • • • •

Subsuming enterprise objectives into the national planning framework. Capabilities in generating and grabbing opportunities High diversification, non – competitive scales and weak technology capabilities. Secretive and ‘ One- man’ strategic management process. The decade of the 1990s : Transitional Euphoria and Reality- Check: Carried ‘ Operation de-linked strategy mindset to the early 1990s Foreign complex- governed strategy in older groups in the early 1990s Strategy of focus through rationalization and operations improvement by majority of companies in the late 1990s Strategy of growth through acquisitions, internationalization and product- market expansion, by some companies in the late 1990s Experimentation with international consulting firms in strategic management process.

Post- - Liberalization Stage: Issues and Agenda in 2000 – 2010 • • • • • • •

Acquire a global maverick mindset and actively shed pre- liberalization thinking. Synergies entrepreneurial flair with professional skills in strategic Management. Complete portfolio rationalization , but also expand boundaries through inter nationalization and entering into emerging sectors . De- Merge businesses as independent companies for focus and improved market capitalization Actively promote the development of technology capabilities Decentralize organization and develop institutionalized control mechanisms.

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Source : Adapted from P. Karki and R T Krishnan “ Strategic Management in India companies: Evolution and an agenda for 2000 – 2010” , Proceedings of the second Annual conference of the strategic Management forum of India , IIM, Bangalore, May 1999. Ultimately the value of an educational course depends on its application in organization. What one finds here is a heightened awareness of strategic management. Indian companies are now acutely aware of the need for strategic management. The evidence lies in the fact several companies now engage consultants to advise them on strategic matters. Besides, the business press has published several reports on the strategic actions that Indian companies have been taking. The processes of liberalization, globalization, and privatization have contributed in large measure to the increasing application of strategic management Exhibit 1.2 provides a glimpse of the status of strategic management in the Indian context over three periods of time and provides pointers to the future of strategic management in Indian companies 1.3 THE NATURE AND IMPORTANCE OF BUSINESS POLICY : Before we proceed to understand the nature of business policy, let us witness these situation as reported in an issue of a reputed magazine. Exide reaps the benefits of its strategies, which include modernization expansion, and acquisitions to become the integrated leader in the battery sector. Costly expansions and poor demand have forced JK Corp to rework its strategies. It is now banking its future on its core paper business. This will come through the divestment of its cement division , Laxmi Cements , and the acquisition of the Central Pulp Mills. Tisco is using divestments and mergers to restructure its core businesses of steel, allied industries, refractory, and engineering. Exim Bank ( The Export and Import Bank of India ), established in the early eighties with the objective of extending support to Indian exporters and importers, still remains small given the Indian economy’s requirements. As it faces though completion from the scheduled commercial banks it needs a strategic is in to cope with the increasing competition in the new millennium. From the above reports we can see that when a company either promotes a joint venture diverts a part of its business, embarks upon an expansion programme, undertakes mergers and acquisitions or takes other similar actions which have a long term impact on its future operations and status, those are a result of senior management decision making. The senior management in any organization is primarily responsible for guiding the future course of action and for providing a sense of direction. Business policy attempts to inculcate the capability for senior management in one toward these ends. As defined by Christensen and others business policy is “ the study of the function and responsibilities of senior management , the crucial problems that affect success in the total enterprise and the decision that determine the direction of the organization and shape its future. The problems of policy in business. Like those of policy in public affairs. have to do with the choice of purposes. The moulding of organizational identity and character, the continuous definition of what needs to be done, and the mobilization of resources for the attainment of goals in the face of competition or adverse circumstance”. This comprehensive definition covers many aspects of business policy finally it is considered as the study of the functions and responsibilities of the senior management related to those organizational problems which, affect the success of the total enterprise. Secondly, it deals with the determinants of future course of action that an organization has to adopt. Thirdly, it involves a, choosing the purpose and defining what needs to be done in order to mould the character and identify of an organization. Lastly, it is also concerned with the mobilization of resources which will help the organization to achieve its goals. The senior management consists of those managers who are primarily responsible for long term decisions and who carry designations, such as Chief Executive Officer, President, General Manager, or Executive Director. These are persons who are not concerned with day-to-day problems but are expected to devote their time and energy to thinking and deciding about the future course of action. With its concern for the determination of the future course of action, business policy lays down a course of action , the senior management has a mental picture of the type of organization they want their company to become.

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While deciding about a future course of action, the senior management are confronted with a wide array of decisions and action that could possibly be taken . the senior management exercises a choice, on the basis of given circumstances, and which in their opinion, would lead organization in a specific direction. By moving in a predetermined direction an organization can attain its planned identity and character . Organisational decisions are not made in isolation and managerial actions cannot be taken without providing the resources necessary for them. While deciding about the future course of action, the senior management concern themselves with the financial, material and human resources that would be required for the implementation of the long- term plans. THE IMPORTANCE OF BUSINESS POLICY: Business policy is important as a course in the management curriculum and as a component if executive development programmes for middle – level managers who are preparing to move up to the senior management level. A study of business policy fulfills the needs of management students as well as those of middle level managers. To highlight the importance of business policy, we shall consider four areas where this course proves to be beneficial . For Learning the Course Business policy seeks to integrate the knowledge and experience gained in various functional areas of management. It enables the learner to understand and make sense of the complex interaction that takes place between different functional areas.

Business policy deals with the constraints and complexities of real – life businesses. In contrast, the functional area courses are based on a structured, specialized and well- developed body of knowledge, resulting from a simplification of the complex overall tasks and responsibilities of the management. To develop a theoretical structure of its own, business policy cuts across the narrow functional boundaries and draws upon a variety of sources - other courses in the management curriculum and a wide variety of disciplines, like economics, sociology, psychology, political science , and so on. In so doing, business policy offers a very broad perspective to its students. Business policy makes the study and practice of management more meaningful as one can view business decision making in its proper perspective. For instance. In the context of business policy a short – term gain for a department or a subunit is willingly scarified in the interest of the long – term benefit that may accrue to the organization as a whole.. For Understanding The Business Environment Regardless of the level of management a person belongs to business policy helps to create an understanding of how policies are formulated. This helps in creating an appreciation of the complexities of the environment that the senior management focus in policy formulation. By gaining an understanding of the business environment , managers become more receptive to the ideas and suggestions of the senior management. Such an attitude on the part of the management makes the task of policy implementation simpler. When they become capable of relating environmental changes to policy changes within an organization managers feel themselves to be a part of a greater design this helps reduce their feeling of isolation . For Understanding The Organisation Business policy presents a basic framework for understanding strategic decision making while a person is at the middle level management. Such a framework combined with the experience gained while

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working in a specialized functional area enables a person to make preparations for handing general management responsibilities. This benefits the organization in a variety of ways. Business policy, like most other areas of management, brings the benefit of years of distilled experience in strategic decision making to the organization and also to his managers. Case study which is the most common pedagogical tool in business policy- provides illustrations of real – life business strategy formulation and implementation. An understanding of business policy may also lead to an improvement in job performance. As a middle level manager, a person is enabled to understand the linkage between the different subunits of an organization and how a particular subunit fits into the overall picture. This has far reaching implication for managerial functions like condition and communication, and also for the avoidance of inter depart mental conflicts. For Personal Development A study of business policy offers considerable scope for personal development. It is a fact of organizational life that the different subunits within an organization have a varying value and importance at different times. It often happens that a company which has followed a production – orientation as a matter of policy gradually shifts emphasis to marketing maybe due to increasing competition. In the changed situation executives within the production departments have fewer opportunities for career advancement as compared to their colleagues in market. In this case it is beneficial for an executive to understand the impact of policy shifts on the status of one’s department and on the position one occupies. In extreme cases, many positions may become redundant due to policy shifts and retrenchment is inevitable. Business India cautions executives, especially those who work for multinationals. It says “ persons who have devoted their lives working for one company suddenly find bewildering changes at head offices in the UK and US”. It is only too and adds that reorganization and changes at the top level can have a dramatic impact on individuals” . It is only too common for divisions of a company to be shut down worldwide or to be sold off to another company“. An understanding of business policy enables executives to avail an opportunity or avoid a risk with regard to carrier planning and development. While making a carrier choice a study of business policy provides an adequate grounding for understanding the macro factors and their impact at the micro level. By gaining an understanding of such an impact, an executive is better placed to identify the growth areas. For instance, in the current business situation in India , a career in the computer industry, especially in software, would offer better personal growth opportunities than , the steel industry. Business policy offers a unique perspective to executive to understand the senior management ‘s view point. With such an understanding the changes that a proposal made by or an action taken by an executive will be appreciated by senior managers is decidedly better. An interesting by – product of the business policy course is the theoretical frame work provided in the form of the strategic management model. The applicability of this model is not limited to business alone. It can be applied to organizations like services, educational institutions, family, government, public administration, and in many other areas. In fact, the model provides powerful insights for dealing with policy- making at the macro level as well as at an individual level through self analysis. he importance of business policy stems from the fact that it offers advantages to an executive from multiple sources. Apart from the intangible benefits an executive gains an understanding of the business environment and the organization he or size works in. Such an understanding can help considerably in career planning and development . Having studied the importance of business policy, we now move ahead to understand the purpose it can serve for its learners. The Purpose of Business Policy ‘ Business policy’ is a term associated with the integrated management course, which is generally studied in the latter part of the degree or diploma, and is preceded by the study of functional area courses in finance , marketing, operations and personnel . A business policy course seeks to integrate the knowledge

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gained in various functional areas so as to develop a generalist approach in management students. Such an approach is helpful in viewing organizational problems in their totality. It can also create an awareness about the repercussions that an action taken in one are of management can have on other areas individually, and on the organization as a whole. The view point adopted in business policy is different from that adopted in the functional area courses. For instance a marketing problem is not viewed as marketing problem but an organizational problem A course in business policy helps in understanding a business as a system consisting of a number of subsystems. Any action taken in one sub-system has an impact on other sub-systems, and on the system as whole. It is of vital importance for the management in any organization to adopt such a systems approach to decision making. Business policy helps a manager to become a generalist by avoiding the narrow perspective generally adopted by the specialists , and to deal with business problems from the viewpoint of the senior management. The problem of declining sales volume is apparently a marketing problem. However, an analysis of the problem will show that its roots may probably lie anywhere in the organization. Declining sales volume be due to a rising level of competition, inefficient distribution, faulty sales promotion, inappropriate recruitment policies, misdirected training, inadequate sales promotion, limited commission to sales personnel, falling quality standards, a decrease in the variety of products offered, out dated design, underutilization of capacity, demotivating credit polices and so on. A problem, which apparently seems to be a marketing problem, may be due to factors not necessarily with in the control of the marketing department. A solution to the problem would necessitate transgressing the artificial boundaries between the functional areas, each of which is looked after by a team of specialists. These specialists due to their background, training and possibly , loyalty to their disciplines are unaware and ill-equipped to deal with all the problems in entirety. They may come up with short- term solutions but these are only like first â&#x20AC;&#x201C;aid to a victim when a through diagnosis and treatment is required to mitigate the misery. A generalist, on the other hand is better qualified to deal with organizational problems and can come up with solutions that will have a lasting effect. On the basis of the above discussion, we can say that the purpose of business policy is three-fold. 1. to integrate the knowledge gained in various functional areas of management 2. To adopt a generalist approach to problem-solving, and 3. To understand the complex interlinkages operating within an organization through the use of a systems approach to decision- making and relating these to the changes taking place in the external environment In order to make the study of business policy purposeful specific objectives need to be defined, which we shall do in the next section. The Objectives of business policy The objectives of business policy have been stated by authors such as Christensen et. al and Steiner and others in terms of knowledge, skills and attitudes. These objectives could be derived from the purpose of business policy. In Terms Of Knowledge 1. The learners of business policy have to understand the various concepts in evolved. Many of these concepts, like strategy, policies, plans and programmes are encountered in the functional area courses too. It is imperative to under stand these concepts specifically in the context of business policy. 2. A knowledge of the external and internal environment and how it affects the functioning of an organization is vital to an understanding of business policy through the tools of analysis and diagnosis a learner can understand the environment in which a firm operates. 3. Information about the environment helps in the determination of the mission objectives, and strategies of a firm. The learner appreciates the manner in which strategy is formulated. 4. The implementation of strategy is a complex issue and is invariably the most difficult part of strategic management. Through the knowledge gained from business policy, the learner will be able to visualize how the implementation of strategic management can take place.

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5. To learn the problems in real- life business are unique and so are the solutions is an enlightening for the learners. The knowledge component of such an experience – stresses the general approach to be adopted in problem solving and decision making. With a generalized approach it is possible to be adopted in problem deal with a wide variety of situations. The development of this approach is an important objectives to be achieved in terms of knowledge. 6. To survey the literature and learn about the research taking place in the field of business policy is also an important knowledge objectives. In Terms Of Skills. 1. The attainment of knowledge should lead to the development of skills so as to be able to apply that which has been learnt. Such an application can take place by an analysis of case studies and their interpretation, and by an analysis of the business events taking place around us. 2. The study of business policy should enable a student to develop analytical ability and use it to understand the situation in a given case or incident. 3. Further, the study of business policy should lead to the skill of identifying the factors relevant in decision making. The analysis of the strengths and weaknesses of an organization, the threats and opportunities present in the environment and suggestion of appropriate strategies and policies from the core content of general management decision making. 4. The above objectives, in terms of skills, increase the mental ability of the learners and enables them to link theory with practice. Such an ability is important in managerial decision – making where a large number of factors have to be considered at once to suggest appropriate action. 5. As a part of business policy study, case analysis leads to the development of oral as well as written communication skills. In Terms of Attitude. 1. The attainment of the knowledge and skill objectives should lead to the inculcation of an appropriate attitude among the learners. The most important attitude developed through this course is that a generalist. The generalist attitude enables the learners to approach and assess a situation from all possible angles. 2. By acting in a comprehensive manner, a generalist is able to function under conditions of partial ignorance by using his or her judgment and intuition. Typically , case studies provide only a glimpse of the overall situation and a case analyst frequently faces the frustrating situation of working with less than the required information. Experience has shown that managers, specially in the area of long range planning, have to work with incomplete information. A specialist would tend to postpone or avoid a decision under such conditions but a generalist would go ahead with whatever information was available. In this way, he or she acts more like a practitioner rather man a perfectionist. 3. For a general manager information and suggestion are important to process a liberal attitude and be receptive to new ideas. Dogmatism with regard to techniques should to be replaced with a practical approach to decision making for problem solving. In this way, a general manager can act like a professional manager.

4. It is important to have the attitude to ‘ go beyond and think’ when faced with a problematic situation. Developing a creative and innovative attitude is the hall mark of a general who refuses to be bound by precedents and stereo typed decisions.

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1.4 AN OVERVIEW OF STRATEGIC MANAGEMENT 1.4 .1 UNDERSTANDING STRATEGY The concept of strategy is central to understanding the process of strategic management The term ‘ strategy’ is derived from the Greek word strategoes which means generalship – the actual direction of military force, as distinct from the policy governing its deployment. Therefore, the word strategy’ literally means the art of the general. In business parlance, there is no definite meaning assigned to strategy. It is often used loosely to mean a number of things . The following sections shall present some representative definitions and different perspectives on strategy. Here you will get an overview of the complex terrain that before we do that, let us consider some examples of strategy in action. •

Rollatainers, after divesting a major stake in ITC, is contemplating an expansion strategy. The combined turnover of Rollatatiners and ITC’s packaging division , which is Rs 500 crore at present, is likely to touch Rs. 1000 crore in the next five years.

•

TTK prestige is part of the diversified TTK Group. It is focusing on its core strength of manufacturing and marketing of kitchenware. It has a US- based subsidiary mantra Inc which markets multicooking systems.

•

Singer India, which has been associated with sewing machines, it entering the white goods and colour television markets as parts of its diversification strategy.

•

Birla trans Asia Carpets is a sick unit from the yash Birla Group. As it is faced with excessive.

manpower and high interest costs it is attempting a turnaround strategy by entrenching three – fourth of its employees, importing synthetic carpets and tiles, and exporting to the US carpet markets. Kotak Mahindra Finance Ltd is a major non- banking finance company (NBFC) that has experienced low profitability owing to the various problems faced by the NBFCs in India. It is planning to adopt a divestment strategy in wholesale corporate lending and focusing on new growth areas, such as wealth management , retail, insurance, and information services. The above illustrations show how different companies reached to their environment. In so doing, they adopted a course of action which seemed to be appropriate to them. Such a course of action may involve actions like expansion, diversification, focus, turnaround, stability or divestment. When an old established company which has been profitable in the past starts facing new threats in the environment like the emergence of competitors it has to rethink the course of action it had been following. With such rethinking , new ways are devised to counter the threats. Alternatively , some new opportunities may emerge in the environment which had not been there in the past. In order to take advantage of these opportunities the company reassesses the approaches it had been following and changes its courses of action. These courses of action are what we may call strategies. Undoubtedly strategy is one of the most significant concepts to emerge in the subject of management studies in the recent past. Its applicability, relevance, potential and viability have been put to severe tests. It has emerged as a critical input to organizational success and has come in handy as a tool dir deal with the uncertainties that organizational face. It has helped to reduce ambiguity and provide a solid foundation as a theory to conduct business a convenient way to structure the many variables that operate in the organizational context, and to understand their interrelationship. It has aided thinkers and practitioners to formulate their thoughts in an ordered manner and to apply them in practice. There have been several such benefits, yet there are some prifalls too.

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It would be prudent on our part to realize that one should not blindly adhere to the postulations of strategy. The limitations of the concept of strategy also need to be appreciated. This is likely to elicit a mature response so that the full potential of this powerful concept can be realized. It is also intended to provide a balanced understanding of the concept of strategy. Here are two points for our consideration to help temper our enthusiasm while embracing the concept of strategy. • The application of the concept of strategy to real – life situations may tend to oversimplify things. Actual situations are complex and contain several variables that are not amenable to structuring. The concept of strategy tends to distort reality and, as an abstraction of reality. It is anything but a true reflection of the actual situation. Of course, this limitation is not unique to strategy. It is present in any situation where modeling has to be reserved to in order to provide a structured understanding of reality. Just as several mathematical formulations start will a phrase that indicates that a certain number of variables are assumed to be constant. • The application of the concept of strategy commits an organization to a predetermined course of action. While this is essential to chart out the path ahead, it can often blind an organization to emergent situations as it goes along the path Rigidity can lead to an attitude of finality with regard to those situations that are actually not known at the time of starting the journey. It might be better thus, to move slowly, one step at a time, and keep in mind the maxim: look before you leap. One might say this may already be known to perceptive managers. Yet there is no harm in being cautious . ‘ Discretion is certainly the better part of valour. Since strategy is the most important concept in the business course, next we shall study a few definitions of strategy given by different authors and derive certain conclusions from them. Defining And Explaining Strategy Management is an art as well as science. Many of the concepts used in building management theory have been derived from practice. Unlike the pure sciences which have their foundation in experimental research. Management studies draw upon the practical experiences of managers in defining concepts. Business policy is rooted in the practice of management and has passed through different phases before taking its shape in the present from of strategic management. One of the earliest contributors to this young subject was Alfred D Chandler. Alfred D Chandler ( 1962 ) Chandler made a comprehensive analysis of interrelationships among environment strategy, and organizational structure. He analyzed the history of organizational change in 70 manufacturing firms in the US. While doing so , Chandler defined strategy as : “ The determination of the basic long term goals and objectives of an enterprise and the adoption of the courses of action and the allocation of resources necessary for carrying out these goals”. Note that Chandler refers to three aspects • Determination of basic long term goals and objectives • Adoption of courses of action to achieve these objectives, and • Application of resources necessary for adopting the course of action . Kenneth Andrews ( 1965 ) Andrews belongs to the group of professors at Harvard Business schools who were responsible for developing the subject of business policy and its dissemination through the case study method. Andrew defines strategy as : The pattern of objectives, purpose , goals, and the major policies and plans of achieving these goals started in such a way so as to define what business the company is in or is to be and the kind of company it is or is to be. This definition refers to the business definition’ which is a way of starting the current and desired future position of company, and the objectives, purposes, goals major policies and plans required to take the company from where it is to where it wants to be .

Igor Ansoff ( 1965 ) Professor Ansoff is a well known authority in the field of strategic management and has been a prolific writer for the last three decades. In one of his earlier books, corporate strategy ( 1965 ) he explained the concept of

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strategy as “ The common thread among the organization ‘s activities and product markets that defines the essential nature of business that the organization was to be in future” Ansoff has stressed on the commonality of approach that exists in diverse organizational activities including the products and markets that define the current and planned nature of business. William F Glueck ( 1972) Another well – known author in the area of strategic management was Glueck, who was a distinguished professor of management at the University of Georiga till his death in 1980. h e defined strategy precisely as “ A unified, comprehensive and integrated plan designed to assure that the basic objectives of the enterprise are achieved “ The three adjectives which Glueck has used to define a plan make the definition quite adequate ‘ Unified’ means that the plan joins all the parts of an enterprise together ‘ Comprehensive’ means it covers all the major aspects of the enterprise and ‘ integrated’ means that all parts of the plan are compatible with each other Henry Mintzberg ( 1987) Mintizberg of McGill University is a noted management thinker and prolific writer on strategy. He advocates the idea that strategies are not always the outcome of rational planning. They can emerge from what an organization does without any formal plan. He defines strategy as “ a pattern in a stream of decisions and actions” . Minzberg distinguishes between intended strategies and emergent strategies. Intended strategies refer to the plans over a period of time. In this manner, an organization may start with a deliberate design and end up with another form if strategy that is actually realized . Michael E Porter ( 1996 ) Michael Porter of the Harvard Business schools has made invaluable contributions to the development of the concept of strategy. His ideas on competitive advantage, the five – forces model, generic strategies, and value chain (you will get to learn about all these later at appropriate places in this subject) are quite popular He opines that the core of general management is strategy, which he elaborates as “ developing and communicating the company’s unique position, making trade-offs, and forging fit among activities 1.5 Levels At Which Strategy Operates The definition of strategy, varied in nature, depth and coverage, offer us a glimpse of the complexity involved in understanding this daunting, yet interesting and challenging concept. In this section we shall learn about the different levels at which strategy can be formulated. It is not uncommon to find many companies, or a group of companies, working in different business lines with regard to either products / services, markets or technology. Here are a few illustrations. •

Hindustan levers, the venerable multinational subsidiary, is in several businesses such as animal feeds, beverages, oils and dairy fat, soaps and detergents and specialty chemicals.

•

Sundaram Clayton and its associate companies – Harita Grammar, Sundaram Fasteners, TVS Electronics and TVS Whirlpool – operate in technology areas as diverse as break and signal systems for railways, two wheelers, computer peripherals, and electrical appliances.

•

Balmer Lawrie, a public sector company, has a diversified portfolio of businesses in the fields of cargo, chemicals , containerization, lubricants, packaging, project consultancy, tea exports, and international business.

•

The Flowmore group of companies manufactures pumps for irrigation, a range of engineering products, turbines, castings, specialized conversion equipments and has recently started the manufacture of polyester films. It also offers engineering consultancy services for power projects and environmental engineering.

For many companies, such as those illustrated above, a single strategy is not only inadequate but also inappropriate. The need is for multiple strategies at different levels. In order to segregate different units

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for segments, each performing a common set of activities , many companies are organized on the basis of operating divisions or , simply, divisions. These divisions may also be known as profit centers or strategic business units (SBUs). An SBU , as defined by sharpin, is “ any part of a business organization which is treated separately for strategic management purpose port .

Different Levels of Strategy Levels Corporate

Structure

Strategy Corporate Level

Corporate Office

SBU A Finance

Marketing

Functional

SBU B Operations

SBU C Personnel

Informatio n

Functional Level

Exhibit 2.1 Different Levels of Strategy

Generally , SBUs are involved in a single line of business. A complementary concept to the SBU, valid for the external environment of a company, is a strategic business area ( SBA) it is defined as “ a distinctive segment of the environment in which the firm does (or may want to do ) business” A number of SBUs, relevant for different SBAs, from a cluster of units under a corporate umbrella. Each one of the SBUs has its own functional departments , or a few major functional departments , while common functions are grouped under the few corporate level. These different levels are illustrated in exhibit 2.1 Two types of levels are depicted in this exhibit. One relates to the organizational levels and the other strategic levels. The organizational levels are those of the corporate SBU and functional levels, the strategic levels the organizational levels are those of the corporate SBU and functional levels. The strategic levels are those of the corporate, SBU and functional level strategies. Corporate level strategy is an overarching plan of action covering the various functions performed by different SBUs. The plan deals with the objectives of the company , allocation resources and coordination of the SBUs for optimal performance . SBU level ( or business) strategy is a comprehensive plan providing objectives for SBUs, allocation of resources among functional areas, and coordination between them for making an optimal contribution to the achievement of corporate level objectives. Functional strategy deals with a relatively restricted plan providing objectives for a specific function, allocation of resources among different operations within that functional area, and coordination between them for optimal contribution to the achievement of SBU and corporate level objectives. 1.6 Strategic Decision Making Decision making is the most important functional of any manager. Strategic decision making is the prominent task of the senior management. Both kinds of decision making are essentially the same. The difference lies in the levels at which they operate. While decision making pertains to all managerial functions, strategic decision making a largely relates to the responsibilities of the senior management.

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Conventional Decision – Making Most people agree that decision making is the process of selecting a course of action from among many alternatives. The process works some what like this. • • • •

Objectives to be achieved are determined Alternative ways of achieving the objectives are identified Each alternative is evaluated in terms of its objectives – achieving ability , and The best alternative is chosen.

The end result of the above process sis a decision or a set of decisions to be implemented. Such a process of decision – making is deceptively simple. In practice , decision making is a highly complex phenomenon. The first set of problems encountered in decision making is related to objectives setting. Second the identification of alternatives is a difficult task. How to test the objectives achieving ability of each alternative is easier said than done., and lastly, choosing the best alternative is a formidable task too. As indicated above, the problems encountered in decision making are experienced by all managers in the course of their day to day activities. On the other hand, strategic tasks are by their very nature complex and varied. Decision making in performing strategic tasks is therefore, an extremely difficult , complicated and at times intriguing and enigmatic process. In the process of strategic management the basic thrust of strategic decision making is to make a choice regarding the courses of action to adopt. Thus, most aspects of strategy formulation rest on strategic decision making. The fundamental strategic decision relates to the choice of a mission. In other words, the answers to questions What is our business? What will it be ? and what should it be are the basic concerns in strategic management. With regard to objective setting, the senior management is faced with alternatives regarding the different yardsticks to measure performance. Finally at the level of choosing a strategy, the senior management chooses from among a number of strategic alternatives n order to adopt one specific course of action which would make the company achieve its objectives and realize its mission. Apart from the fundamental decisional choice as pointed above there are numerous occasions when the senior management has to make, important strategic decisions. Environmental threats and opportunities are abundant; that the senior management focuses its attention on only a few of those. Likewise , there are many company strengths and weaknesses ; the senior management considers only a limited number at any given time. With regard to resource allocation the management faces a strategic choice from among a number of alternatives that it could allocate resources to. Thus strategic decision – making forms the core of strategic management. 1.7 The Process of strategic Management In the preceding sections of this unit we had discussed the historical evolution of business policy as a course of study and said that strategic management is the emerging discipline that forms the theoretical framework for business policy. Strategic decision – making is carried out through the process of strategic management. Like the other terms in business policy. Strategic management has also been defined and interpreted differently by various authors. There are also differences of opinion regarding the phases of the strategic management process and the elements they contain. In this section, we shall deal with four aspects the way strategic management is defined the different phases in the process of strategic management, and the elements that this process contains. Definitions of strategic Management Glueck ( 1984) defines strategic management as “a stream of decisions and actions which leads to the development of an effective strategy or strategies to help achieve corporate objectives”. As visualized by Glueck the end result of strategic management is a strategy or a set of strategies for the organization . Hofer and other, ( 1984) consider strategic management as “ the process which deals with the fundamental organizational renewal and growth with the development of strategies, structures and systems necessary to achieve such renewal and growth and with the organizational systems needed to effectively manage the strategy formulation and implementation process” Firstly these authors include two sub

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processes within the overall strategic management process. Through the formulation and implementation sub processes strategies , structures and system are developed to achieve the objectives of organizational renewal and growth, secondly, the strategic management process is also considered as the managing of the organizational systems which are required for strategic management. For instance, the administrative arrangements necessary for the formulation and implementation of strategies would also be included in the process of strategic management. Ansoff (1984) states that strategic management is “ as systematic approach to a major and increasingly important responsibility of general management to position and relate the firm to its environment in a way that will assure it continued success and make it secure from surprises”. In this definition the emphasis is on the environment – organization relationship for the purpose of achieving the objective of continued success and remaining protected from environmental surprises through the adoption of a systematic to general management. Sharpin ( 1985 ) defines strategic management as “ the formulation and implementation of plans and carrying out of activities relating to the matters which are of vital pervasive of continuing importance to the total organization”. This is an all encompassing view of strategic management and considers all plans activities which are important for an organization. Note that all the four definitions that we have quoted above are from the early 1980s – the period when strategic management was being recognized as a separate discipline which deals with the fundamental issues related to the existence, growth and profitability of organizations. The last definition that we quote next, is of a recent origin and emphasizes the elements in the process of strategic management. It states that the main end is the satisfaction of an stakeholders of the organization. The stakeholders are groups or individuals who can significantly affect or be affected by an organization’s activities. Harrison and St. John (1998) define strategic management as “ the process through which organizations analyze and learn from their internal and external environments establish strategic direction, create strategies that are intended to help achieve established goals, and execute these strategies, all in an effort to satisfy key organizational stakeholders. We observed that different authors have different strategic management differently. Yet there are several common in the defined and understood. Strategic management is considered as either decision – making and planning, or a set of activities related to the formulation and implementation of strategies to achieve organizational objectives. In strategic management the emphasis is on those general management responsibilities which are essential to relate the organization to the environment in such a way that its objectives may be achieved. Phases in Strategic Management The Define quoted above give us the idea that strategic management as a process consists of different phases which are sequential in nature. Most authors agree that there are four essential phases in the strategic management process, through they may differ with regard to its sequence, emphasis, or nomenclature. These four phases could be encapsulated as follows. 1. 2. 3. 4.

Establishing the hierarchy of strategic intent. formulation of strategies implementation of strategies, and performing strategic evolution and control.

These four phases are considered as sequentially linked to each other and each successive phase provide a feedback to the previous phases. The phases in strategic management are depicted in Exhibit 2.3 Exhibit 2.3 Phases in the Strategic Management Process.

Establishment of strategic intent

Formulation of Strategies

Implementation of Strategies Strategic Control

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However in practice the different phases of strategic management may not be clearly differentiable from each other. In fact we prefer to call them phases rather than stages or steps ( as some authors do ) to signify that the different phases, at the interface may exist simultaneously , and that the strategic activities gradually emerge in one phase to merge into the following phase. The feedback arising from each of the successive phases is meant to revise reformulate or redefine the previous phases if necessary. Such a representation yields a dynamic model of strategic management which takes into account the emerging factors as the process moves on .

Elements in the strategic Management Process Each phase of the strategic management process consists of a number of elements which are discrete and identifiable activities performed in logical and sequential steps. As many as twenty different elements could be identified in the models provided by various authors. From the literature on business policy, we note that most or all of the following activities are considered as part of the strategic management process. (I) Establishing the Hierarchy of Strategic Intent: (a) creating and communicating a vision (b) Designing a mission statement (c) defining the business (d) setting objectives (II ) Formulation of strategies e. performing environmental appraisal. f. doing organizational appraisal g. considering corporate level strategies h. considered business level strategies i. understanding strategic analysis j. exercising strategic analysis k. formulating strategies l. preparing a strategic plan. (III) Implementation of Strategies: m. n. o. p. q.

activating strategies designing structures and systems managing behavioural implementation managing functional implementation operational sing strategies.

(IV) Performing strategic Evaluation and Control : r. s. t.

performing strategic evolution Exercising strategic control, and reformulating strategies.

1.8 Strategists And Their role In Strategic Management Strategists are individuals or groups who are primarily involved in the formulation implementation, and evaluation of strategy. In a limited sense, all managers are strategists There are persons outside the organization who are also involved in various aspects of strategic management . They too are referred to as strategists. We can identify nine time strategists who, as individuals or in groups, are concerned with and play a role in strategic management. In this section, we describe the roles of these strategists .

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1.8.1 Role of Board Directors The ultimate legal authority of an organization rests in the board of directors. The owners of the organization shareholders, controlling agencies, the government, financial institutions , the holding company or the parent company elect and appoint the directors on the board. The board is responsible to them for the governance of the organization. As directors, the members of the board are responsible for providing guidance and establishing the directives according to which the managers of the organization can operate. The board exercises authority according to the memorandum of association and articles of association of that companies Act 1956. Apart from the legel framework, the board has to act according to the policies , rules, procedures, and conventions of the organization . In practice, however, there is a wide difference between the role played by the board in various types of organizations. These differences may arise due to the ownership patterns in public and private sector companies. Private sector companies which are family owned differ from multinationals further, professionally â&#x20AC;&#x201C; managed companies may differ from family owned concerns. By definition the board is only required to direct. But many operational matters of vital significance, like technology collaborations, new product development, senior management appointments, and so on may also be referred to the board. The directing functions of the board have certain formal and informal components. Formally , the board is involved in reviewing and screening executive decisions in the light of their environmental business and organizational implications. Informally, the board seeks to direct the organizationâ&#x20AC;&#x2122;s activities so that that they are in concordance with the prevailing social, economic, and political milieu. Because the board is considered a vital link between the environment and the organization. It usually does not concern itself operational decision making . In strategic management the role of the board is to guide the senior management in setting and accomplishing objectives, reviewing and evaluating organizational performance, and appointing senior executives. The function of the board is usually seen in terms of setting the strategic direction, which involves establishing objectives and strategy and subsequently monitoring and reviewing achievement However there is no clarity regarding the exact role that the board should play in managing the affairs of an organization . Much depends on the relative strength, in terms of the power wielded by the board and the chief executive. Where there is a high level of clarity regarding their respective roles, the relationship between the board and the chief executive is cordial and the functioning of the board is smooth, Where such clarity is low, problems do occur . Role of chief Executive officer The CEO is the most important strategist who is responsible for all strategic management, from , the formulation to the evaluation of strategy. The CEO is variously designated as the managing director, executive director, president or general manager in business organizations. As the chief strategist, the CEO plays a major role in strategic decision making. Due to the importance accorded to the CEO, many authors and researchers have attempted to define his / her roles, functions , and responsibilities . This is understandable since the CEO of an organization plays the most crucial role in determining whether an organization is successful or not. Peters and waterman says that â&#x20AC;&#x153; associated with almost every excellent company was a strong leader ( or two) who seemed to have had a lot for to do with marketing the company excellent in the first place. The role of the CEO in strategic management is the most important among the roles played by different strategies. He/ she is the person who is chiefly responsible for the execution of those functions which are of strategic importance to the responsible for the execution for those functions which are of strategic importance to the organization. In other words, a CEO performs the strategic tasks-actions which are necessary to provide a direction to the organization so that it achieves it purpose .He / she plays a pivotal role in setting the mission of the organization, deciding the objectives and goals , formulating and implementing the strategy and , in general , seeing to it that the organization does not deviate from its predetermined path designed to move it from the position it is to where it wants to be. In short, a CEO is primilary responsible for the strategic management of the organization . Defining roles theoretically: Owning to the primacy attached to the chief executives, many authors, researchers and practitioners have attempted to study their roles the different approaches that have been

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adopted to study the roles of CEOs may be broadly classified into two categories: the role –modeling and the other approaches . 1. The role modeling approaches attempt to describe the CEOs in terms of the different roles that they in organization . For instance , a CEO may be considered as. • • • •

Chief architect of organizational purpose, strategist or planner, Organizational leader, organizer or organization builder, Chief administrator, implementation or coordinator; and Communicator of organizational purpose, motivator, personal leader or mentor.

Some of the authors and researchers who have adopted this approach are: Fayol (1949), Minzberg ( 1973) , Christensen (1982), Glueck (1984) and Bourgeois and Brodwin (1984) 2. The other approaches, directly or indirectly , attempt to describe the role of CEOs in terms of different parameters like: • • • • • • •

How time is spent Qualities and personalities Communication styles. Demographic characteristic, such as, age, intelligence, education , functional background, experience , and so on Managerial values, Managerial Styles, and Environment

Defining roles proactively Many practitioners a few of them CEOs themselves have described their experiences which are helpful in understanding the different roles that CEOs play in organizations. Among these some of the important ones are Chester Barnard ( 1938 ), Henri Fayol ( 1949) , Alfred P Sloan Jr ( 1965) , Kenichi Ohmae (1982) and K Matsushita ( 1986 ) There are a few books written in the Indian context which offer an insight into the roles of CEOs as illustrations we could name : Keynote by J R D Tata, return to Punjab: 1961 – 1975 by Prakash Tandon OIL and Other Multinationals by M S Patwardhan, The Dynamics of a Tradition: Kasturbhai Lalbhai and his Entrepreneurship by Dwijendra Tripathi, and India’s Industrialists by Gita Piramal and Market Herdeck. Role of entrepreneurs According to Drucker “ The entrepreneur always searches for change , responds to it and exploits it as an opportunity”. The entrepreneur has been usually considered as the person who starts a new business, is a venture capitalist , has a high level of achievement motivation , and is naturally endowed with the qualities of enthusiasm. Idealism , sense of purpose, and independence of thought and action. However , not all of these qualities are present in all entrepreneurs nor are these found uniformly. An entrepreneur may also demonstrate these qualities in different measures a different stages of life. Contrary to the generally accepted view of entrepreneurship, entrepreneurs are not to be found only in small businesses or new ventures. They are also present in established and large businesses. In service institutions, and also in the bureaucracy and government . By their very nature, entrepreneurs play a proactive role in strategic management as initiators, they provide a sense of direction to the organization, and set objectives and formulate strategies to achieve them. They are major implementers and evaluators of strategies. The strategic management process adopted by entrepreneurs is generally not based on a formal system, and usually they play all strategic roles simultaneously. Strategic decision making is quick and the entrepreneurs generate a sense of purpose among their subordipates. Role of senior Management The senior ( or top) management consists of managers at the highest level of the managerial hierarchy. Starting from the chief executive to the level of functional or profit center heads , these managers

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are involved in various aspects of strategic management. Some of the members of the senior management act as directors on the board usually on a rotational basis. All of them serve on different top level committees set up by the board look after matters of strategic importance and other policy issues. Executive committees , consisting of senior managers, are responsible for implementing strategies and plans. And for a periodic evaluation of performance. Adhoc committees formed to deal with new projects have senior managers as project managers. When assigned specific responsibilities, senior managers look after modernization , technology up gradation, diversification and expansion, plan implementation and new product development. On the whole senior managers perform a variety of roles by assisting the board and the chief executive in the formulation, implementation and evaluation of strategy. Organizationally, they come together in the form of different types of committees, task forces, work groups, think tanks , management teams , and so forth, to play a very important role in strategic management. Role of SBU – Level Executives The rationale for organizing the structure according to SBU is to be able to manage a diversified company as a portfolio of businesses, each business having a clearly defined product – market segment and a unique strategy. The role that the SBU- Level executives play is , therefore , important in strategic management. SBU – Level Executives, also known as either profit –center heads or divisional heads, are considered the chief executives of a defined business unit for the purpose of strategic management. In practice, however, the concept of an SBU is adapted to suit traditions, shared facilities and distribution channels, and manpower constrains. Therefore , an SBU level executive wields considerable authority within the SBU while maintaining coordination with the other SBUs in the organization. With regard to strategic management, SBU – level strategy formulation and implementation are the primary responsibilities of the SBU- Level executives. Many public and private sector companies have adopted the SBU concept in some form or the other. There are several managed groups today who boast of their professionally- managed organization structure. Each of their companies has a chief executive who--has total responsibility and authority over the profit center. There are even separate management boards to review the performance of each profit center”, At Sriram Fibres , the strategic planning system covered the financial services. Strategic plans were formulated at the level of each SBU as well as at the corporate level. The corporate planning department at the head office coordinated the strategic planning exercise at the SBULevel. Each SBU had its own strategic planning cell. Role of Corporate Planning Staff David Hussey has enlisted the many and varied principal responsibilities of corporate planners. Essentially the corporate planning staff plays a supporting role in strategic management It assists the management in all aspects of strategy formulation, implementation and evaluation. Besides this, they are responsible for the preparation and communication of strategic plans, and for conducting special studies and research pertaining to strategic management. It is important to note that the corporate planning department is not responsible for strategic management and usually does not initiate the process on its own. By providing administrative support, it fulfills its functions of assisting the introduction, working and maintenance of the strategic management system. Role of Consultants Many organization which do not have a corporate planning department owing to reasons like small size, infrequent requirements , financial constrains , and so on, take the help of external consultants in strategic management. These consultants ,may be individuals , academicians or consultancy companies specializing in strategic management activities . According to the Management Consultants Association of India Management consultant in a professional performed by specially appointed persons and experienced persons to advise and assist managers and administrators to improve their performance and effectiveness and that of their organizations” Among the many functions the management consultants perform, corporate strategy and planning is one if the important services rendered. The main advantage of hiring consultants are getting an unbiased and objective opinion from a knowledgeable outsider, cost – effectiveness and the availability of specialists skills . according to a senior consultant of a large consultancy firm., the trend is that family owned companies and the public sector are may consultancy services than the offer consultancy services in the area of strategic management in India. Instances of companies seeking the help consultants in various strategic exercises such as diversification, restructuring, and so on, are legion.

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Besides the Indian consultancy firms such as a Ferguson SB Billimoria and several others, now there are many foreign consultancy firms operating in India. Some of the better- known consultancy firms and the services they offer are McKinsey and company , which specializes in offering consultancy in the areas of which is in business restructuring , and InfoTech and systems; Boston consulting that helps in building competitive advantage; and KPMG peat Marwick that is in strategic financial management and feasibility studies for strategy implementation . Role of middle – level managers The major functions of middle – level managers related to operational matters and therefore, they rarely play an active role in strategic management , They may at best be involved as ‘ sounding boards ‘ for departmental plans, as implementation of the decisions taken above followers of policy guidelines , and passive receivers of communication about functional strategic plans. As they are basically involved in the implementation of functional strategies, the middle level managers are rarely employed for any other purpose in strategic management. This does not however, preclude the possibility of using their expertise. Many of the examples that we have provided in the previous sub sections show that managers and assistant managers can also contribute to the generation of ideas , the development of strategic alternatives , the refinement of business , functional and development plans, target setting at departmental levels, and for various other purposes , the importance of the middle management cadres lies in the fact that they form the catchments areas for developing future strategies for the organization Role of Executive Assistant The emergence of executive assistants in the managerial hierarchy is a relatively recent phenomenon. An executive assistant is a person who assists the chief executive in the performance of his duties in various ways. These could be to assist the chief executive in data collection and analysis suggesting alternatives where decisions are required, preparing briefs of various proposals, projects and reports , helping in public relations and liaison functions, coordinating activities with the internal staff and outsiders , and acting as a filter for the information coming from different sources. Among these “ the most important and what one manager labels the bread and butter role of EA ( Executive Assistant) could be that of corporate planner” The reason being that the increasing complexity of business and strategic decision making has led to a situation where “ it is the function of the executive assistant to monitor the changing context and evolve strategies in tandom with senior management “ . But in companies where a corporate planning department exists, this function is not assigned to the executive assistants. Since executive assistants assist the chief executive the help to optimize the time utilization. In terms of skills ,attitudes , the requirements for an executive assistant include a generalist’s orientation. A few year’s line experience , exposure to different functional areas, excellent written oral communication ability and pleasing personality .Generally the qualification required is an MBA or a CA. the position of an executive assistant offers a unique advantage to young managers howhere else can he or she gain a comprehensive view of organization, which can help in career planning and development , and rapid advancement to the senior levels of management. We end this chapter on this encouraging note. 1.9 Business Ethics Ethics in Latin language is called ethics and an Greek it is called Ethics in fact this word has originated from ethos meaning character or manners . Ethics is thus said to be the source of morals a treatise on this moral principles recognized rules of conduct. The character of a man is expressed in terms of his conduct . Ethics thus can be considered as the source of character of a person expressed as right or wrong conduct or action . Definition of Ethics and business Ethics We will examine different definitions given for ethics in the dictionaries as well as in books.

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1. According to concise Oxford Dictionary ethics is relating to morals treating of moral questions morally correct honorable. 2. It is the study of morals and moral choices. If focuses on standards rules and codes of conduct that govern the behavior of individual and groups . 3. In the simplest terms business ethics are moral principles that define right wrong behavior n the world of business what constitutes right and wrong behavior in business is determined by the public interest groups and business organizations as well as an individualâ&#x20AC;&#x2122;s personal morals and values . 4. The other dictionary meaning of ethics is that it is the science of morals it is that branch of philosophy which is concerned with human character and conduct. It is a treatise on morals ( Capable of knowledge right and wrong ). 5. Ethics refer to the code of conduct that guides an individual while dealing in a situation. It relates to the social rules that influence people to be honest in dealing with the other people. 6. Ethics are the principles of behavior that distinguish between the right from the wrong business ethics . Is the evaluation of business activities and behavior as right or wrong. Ethical Conduct conforms with what a group or society, as a whole considers right behavior Ethics can be defined as the study of what makes up good and bad conduct inclusive of related actions and values business ethics which is a subject of the study of ethics and is defined as the study of what makes up good and bad conduct as related to business activities and values business is defined as any individual or organization a corporation a partnership joint ventures or a franchise whose primary goal is to provide goods and services in order to obtain a return on investment . Ethics are the rules we play by they are the standards of behavior generally accepted by a society. Ethics are standards of moral conduct marketing ethics relate to a moral evaluation of decisions based on commonly accepted principles of behavior. This evaluation results in action being judged right or wrong. Ethics pertain to more that what is legal. According to R,. Wayne Mondy . Ethics is the discipline dealing with what is good and bad or right and wrong with moral duty and obligation . Ethics is that branch of philosophy which is concerned with the rightness or wrongness goodness or badness of human conduct . ethics provide the basis for deciding that a particular action is morally good or bad. Ethics describes what is right and what is wrong in human behaviour and what ought to be business ethics are the desired norms of behaviour exclusively dealing with commercial transaction,. Ethics is a description of observed as well as desirable behaviour and conduct that attempts to articulate moral values. Ethics concern the rightness or wrongness of human conduct. According to john Donaldson business ethics in short can be described as the systematic study of moral ( Ethical) matters pertaining to business industry or related activities institutions or practices and beliefs it can also refer to the actual standards values or practices or beliefs ( an example of the latter use is seen in the title of max weberâ&#x20AC;&#x2122;s lock the protestant ethic and the spirit of capitalism ) business ethics is the systematic handling of values in business and industry The word ethics is derived from the Greek word ethos which refer specifically to the character and sentiment of the community. Shea in 1988 defines ethics as the principles of conduct governing an individual or a profession and standards of behaviour. Ethics are the rules or standards that govern behaviours as per Brain Harvey ethics stands for a practice as well as a reflection on that practice as a practice it can be described as the conscious appeal to norms and

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values to which on reasonable grounds we hold ourselves obliged, to the same norms and values as a reflection ethics is the methodical and systematic elaboration of the norms and values we appeal to in our daily activities . Ethics are about norms and values of a certain seriousness about standards and ideals ones that people cannot easily neglect without harming others or without being looked at disdainfully by significant others it is about keeping your promises respecting sentiment of belongs and distributing benefits and burdens in a fair and equitable way. Business ethics are the application of general ethical rules to business behavior . According to Keith Davis and associates ethics are a set of rules that define right and wrong conduct These rules tell us when our behavior is acceptable and when it is disapproved and considered to be wrong business ethics are the application of general ethical rules to business behavior . Business ethics concentrate on moral standards as they apply to business policies institutions and behavior it is a specialized study of moral right or wrong it is a form of applied ethics it includes not only the analysis of moral norms and moral values but also attempts to apply the conclusions of the analysis to that assortment of institutions technologies transactions, activities and pursuits that we call business Business ethics are nothing but the application of ethics in business it proves that business can be and have been ethical and skill make profits today more and more interest is being given to the application of ethical practices in business dealings and the ethical implications of business. Business ethics are rules of business conduct, by which the proprietary of business activities may be judged. It also relate to the behavior of managers . Introduction to business ethics Ethics is commonly defined as a set of principles prescribing a behavior code explains what is good and right or bad and wrong it may even outline moral duties and obligation there is a combination of two familiar words namely business and ethics in business just as medical ethics are concerned with morality of medical practices and policies or political ethics are concerned with the morality of political affairs in business ethics we arrive at two things . Looking at the problems which raises morals issues in business. Critically examining the various problems for solving them.

By what method do we decide on answer to questions of moral right and wrong in business there is no special or unique process to do this nothing more or less then is involved in any discipline enquiry into complex problems whether in business or anywhere else . We can subject this to three different kinds of tests. Test of Agreement with the evidence: Does the evidence support or deny the explanation we have put forward?. Example we are arguing for the benefits of greater worker participation in the running of companies, what is the evidence that employees actually want such involvement. Test of internal coherence : Are all the parts of the explanation in agreement with each other or is itself contradictory in some way does it say things which are somehow in opposition and so cannot be or are unlikely to be equally true at the same time? Example: WE cannot accept the workers who are exclusively interested in maximizing wages and argue for the importance to them of an enhanced self esteem that would come from participation in decision making. Test of its compatibility ( with our more general system in belief) does it fit in with what we generally take to be true in this area or does it somehow contradict our assumptions or at least test uncomfortably with

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them how well for example does the claim that the workers are exclusively interested in maximizing wages, fit in with what we generally accept about human motivation. We attempt to solve ethical problems in much the same way as we would solve any other complex and contentious questions. There is the same range of test available and the dame kind of control relationship to theory Ethics In Business All over the world there is a growing realization that ethics is important for any business and to achieve the progress of any society. Ethics give rise to efficient economy. It is not the government or law which will protect the society but ethics alone can protect it ethics are good in itself. Ethics and profits go together in the long run an ethically responsible company is one which has developed a culture of caring for people an environment a culture which flows downwards from the top managers and leaders. Ethics can be described as the conscious appeal to norms and values to which on reasonable grounds we hold ourselves obliged as reciprocally we hold others obliged to the same norms and values as a reflection ethics are the methodical and systematic elaboration of the norms and values we appeal to in or daily activities where these activities are organized under business issues we face ethics in the practical and reflective variety of business ethics . On innumerable occasions people in business are facing ethical questions in which a balance has to be found between the different and often conflicting rights and interests of the parties involved one may even say that the weighting of rights and interests at stake in determinate circumstances constitutes the common domain of business ethics . Ethics Rules are guides to moral behavior for example all societies have ethical rules forbidding lying stealing deceiving and harming others similar to the ethical rules that approve of honesty keeping promises helping others and respecting the right of others these are the basic rules of behavior which are of much use for the preservation and continuation of organized life. Most of the people find major source of ethical guidance and moral meaning in religious beliefs and organizations. The family institution is equally important as it imparts a sense of right and wrong in children when they grow up as schools and other similar institutions like cultural associations and television etc. the totality of these exposures will create in them a concept of ethics morality and socially desirable behavior. Ethical rules are present in all societies all organization and all individuals though they may vary greatly from one to another what is considered ethical by one society may be forbidden by another society one particular religious notion of morality may differ with others still ethics is a universal human trait all people wherever they are need rules to govern their conduct rules that tell them whether their actions are right or wrong moral or immoral approved or disapproved. 1.10 Social Responsibility and Strategic Management

Strategic planning through environmental and organizational appraisals , provides answers to what an organization might and can do , personal values justify what an organizational wants to do . social responsibility, along with business ethics, tells what organization ought to do . the issue of responsibilities of business society merits consideration in all phases of strategic management; but to make it explicit and meaningful it should be fore grounded during strategy implementation. In this last section of the chapter, we give first the differing views on social responsibility then describe its scope, and finally show how social responsibilities could be imbibed to strategic management. Differing views on social responsibility The issue of social responsibility evokes varying and , often, extreme â&#x20AC;&#x201C; responses from academicians and businessmen. At one end, the body of opinion clearly does not favour including social responsibility in business considerations. Under this view, which has been propounded notably by the economics Adam Smith and Milton Friedman, the only responsibility of business is to perform its economic functions efficiently and provide goods and services for society and earn maximum profits. It is felt that doing so market forces would ensure that business performs its economic functions and leaves the social functions to other institutions of

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society, such as, the government, However, this view has been severely criticized on several grounds particularly the inadequacy of market forces and competition to ensure social accountability. At the other extreme, there is an opposite view which favours the position that it is imperative for business to be socially responsible. This is based on the argument that business organizations are a part of society and have to serve primarily societal interests rather than narrow economic objectives, such as, profit generation. In doing so, they have to deal with social concerns and issues and have to allocate resources for solving social problems. In between the two extreme views. There is considerable support for the opinion that all business organizations should not attempt to solve all, or any , types of social problems. Rather, social responsibility should be discharged in such a manner that corporate competence acts as a limitation, and the scope of social responsibility is limited to those areas where the business organization can achieve its self- enlightened interests. In other words, the economic goals and social responsibility objectives need not be contradictory to each other and should be achieved simultaneously . Scope of social responsibility The scope of social responsibility is wide and could be considered in terms of different factors. Some people consider social responsibility in terms of claimants or stakeholders: the insiders and outsiders. The insiders are the employees and share holders, while the outsiders include customers, suppliers, creditors, the government unions, competitors and the general public. Another way in which the scope of social responsibility could be defined is in terms of social concern. Thus, the business organization, depending on its nature, size , and breadth of activity, could extend social responsiveness to the problems of the whole world, nation, local community, industry and to itself. Business organizations could also classify social responsibility it terms of relatedness to its own activities. In this way, social responsibility discharged to secure advantages for itself, for instance, the promotion of market related activities ( a tractor manufacture educating farmers on agricultural mechanization), or product related activities ( an electronics company sponsoring a technical institute for the supply of technology or trained personnel ) could be termed as business- related social responsibility. Some business organizations , however, take up philanthropic activities in the areas of community welfare, rural development, the arts or sports which are in no way related to their own activities . Social Responsiveness and strategic Management Let us start by taking a look at exhibit 11.9 which reports a survey on the corporate involvement in social development in India. For our purpose, it is important to note that social responsibility is not given serious attention and there is not much evidence of a formal policy being followed by Indian companies in discharging social responsibility. There is an obvious need to have a greater social responsiveness for , good social responsibility like ethics , also means good business. Exhibit 11.9 Social Responsibility and Corporate India. Partners in charge , a not â&#x20AC;&#x201C; for â&#x20AC;&#x201C; profit organization, sponsored a survey on corporate involvement in social development in India. The survey was conducted by the new Delhi â&#x20AC;&#x201C; based social and Rural Research institute, a division of the Indian market research Bureau. The survey covered 600 Indian companies spread across 24 towns. The relevant aspects of the survey are as presented below. 1. Most large companies agreed that business had a social responsibility . 2. The most common activities undertaken for discharging social responsibility were in the areas of health and education. The other areas mentioned were of infrastructure, natural resources and environment, community support, family planning , pollution control, culture and promotion of arts and crafts. 3. Few companies had a policy on social development efforts. Compared to an earlier survey of 1997, there was no significant change in the small number of companies having a written policy . 4. Companies with a higher turnover had a better participation in social development activities . 5. The most common means of performing social development activities was donating money and sharing company facilities .

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6. The external agencies involved in social development were the non- governmental organizations, government agencies, panchayats, religious groups and clubs. 7. Majority of the companies felt that social development activities did not require specialized skills and could be handled informally. Source : C P Krishnan “ Bigger roles to play “ Business Line ( Life ) , July 31,2000 We may consider social responsiveness as the level of interest exhibited by an organization in discharging social responsibility. It is generally the top management which takes the major decision regarding the choice of social concerns, definition of the scope of activities and resource allocation to social responsibility functions these decisions are based on the views opinions personal values and considerations of the business ethics of the top management. Having decided, in principle to discharge social responsibility. The top management should seek to align its social responsiveness in all the phases of strategic management. Thus the role of strategists in strategic intent and hierarchy of objectives, strategy formulation and implementation, and evaluation will be affected by social responsiveness . The role of the board of directors is crucial in generating a high level of social responsiveness. Then it id for the chief executive to take up the tasks involved in discharging social responsibility the strategic intent should consider social responsibility while delineating the purpose and corporate philosophy of the organization the vision and mission of an organization could be stated in such a manner that the role of the organization in society is clear. This should be reflected in objectives setting besides economic non economic objectives should also be set which can help an organization to decide what has to be achieved in the areas of social responsibility. An environmental appraisal which includes an assessment of the social environment should help an organization’s strategists to forecast social concern and issues that need urgent attention. Organizational appraisal should assist the strategists in assessing corporate competence to tackle the social problems which should in addition help the top management in setting the priorities of social responsiveness. The choice of strategic alternatives could be guided by these priorities in fact there is a strong case for the argument that “ the inner coherence of the corporate strategy would be extended by choosing (social ) issues most closely related to the economic strategy of the company to the expansion of its markets to the health of its immediate environment, and to its own industry and internal problems”. So the selection of corporate and business level strategies should take into account the social responsibility aspects too. When it comes to strategy implementation social responsiveness would seek to alter the pattern of resource allocation. This is a crucial test for the top management to stick to its convictions . without adequate allocation of funds not much headway can be made . business organizations that are beliers in social activism will have to assign duties and responsibilities to personnel. Or may even have to create specific positions and systems so that social responsiveness does not suffer. Policies and procedures will have to be set for an effective discharge of social responsibility functions the survey reported in exhibit 11.9 provides a dismal picture of the state of affairs in Indian companies. There are not many companies to discharge social responsibility. The leadership role of strategists will be exhibited if they take a lead in promoting social responsiveness among organizational members and set an example by developing and acculturating personal values which support, rather than impede, the discharge of social responsibility functions. 1.11 Social Audit Till here, we have seen how social responsiveness can be aligned with strategy formulation and implementation. But social responsibility functions, just like other business functions, need to be evaluated with regard to their effectiveness. Social audit is a “ commitment to systematic assessment of and reporting on some meaningful , definable of the company’s activities that have social impact”, organization like TISCO and ITC have been pacesetters so far as the introduction of social audit as a means for measuring their social performance is concerned. The seriousness of intent can be gauged on the basis of efforts that companies put in evaluating their social responsibility activities . All in all, it can be said that social responsiveness can be operational and activated by aligning it with the strategic management process. The quality of social responsiveness can also be considerably by doing so. Our discussion of social audit has already moved us to a point where we have referred to evaluation. In a later chapter we will take up strategy evaluation- the last phase of strategic management. But before we do that the next chapter will discuss another important aspect of functional implementation .

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Unit Questions 1. 2. 3. 4. 5. 6. 7. 8. 9.

In what direction is strategic management likely to move in the future? what are the basic functions and responsibilities of the senior management? what is meant by relating the micro and macro aspects of organizations? provide a brief and clear expectations of the concept of strategy? what are the benefits of the concept of strategy? what are its pitfalls? how are SBU-level strategies linked to corporate-level strategies? what are the relevant person-related factors in strategic decision-making? how do we interpret rationality in the context of strategic decision-making? what is the integrative school of strategy thought?

Notes and References Chandler A. Strategy and structure – Chapters in the History of the American Enterprise ( Cambridge, ) ma : MIT press , 1962 ), Andrews K R The concept of corporate strategy, ( Homewood, III: Jones Irwin , 1973) Ansoff H I, Corporate strategy, ( New York : McGraw – Hill , 1965) Glueck W F, Business Policy – Strategy Formulation and Management Action ( New York : McGraw- Hill 1976).

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UNIT – II STRATEGY FORMULATION Introduction This unit aims at describing what organizations have to do in order to achieve success. This is an ambitions aim. We propose to do this by focusing on the hierarchy of strategic intent. Strategic intent is the subject matter of the first section in which we attempt to provide an understanding of the concept. Further we explain the concepts of stretch, leverage and fit that are used to elaborate the idea of strategic intent . Then we start with the first level of strategic intent. Fist we attempt an understanding of the term define it and describe the process of envisioning. The mission is the next level of strategic intent. We attempt to understand it first and them define it. A description of how the mission statements are formulated follows. We also describe the characteristics that make a good and meaningful mission statement. Business definition is taken up next where we see how defining the business at different levels and conceptualizing the product that a firm offers to the market serves to operationalisehe strategy intent. Next we deal with six different aspects related formulation of goals and objectives. We start with clarifying the role of objectives describing their characteristics and deal with important issues in objective setting, them we attempt to answer two vital questions what objectives are set and how they are formulated. We end this section with a discussion of critical success factors. 2.1 OBJECTIVES: After study this lesson you should be able: 1. Reiteration of the hierarchy of strategic intent. 2. Environmental appraisal 3. Analysis of environment 4. Organizational analysis

Understanding strategic Intent Strategy intent refers to the purposes the of strives for. It is in the form of vision and mission strategy for the organization as a corporate whole Hamel and prahalad coined the term ‘ strategic intent’ which they believe is an obsession with an organization - an obsession with having ambitions that may even be out of proportion to their resources and capabilities. This obsession is to win at all levels of the organization while sustaining. That obsession in the quest for global leadership they explain the term ‘strategic intent’ like this “On the one hand, strategic intent envisions a desired leadership position and establishes the criterion the organization will use to chart its progress…. At the same time strategic intent is more than simply unfettered ambition…The concept also encompasses an active management process that includes focusing the organization’s attention on the essence of winning. Motivating people by communicating the value of the target, leaving room for individual and team contributions, sustaining enthusiasm by providing new operational definitions as circumstances change and using intent consistently to guide resource allocations”. Hamel and

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prabhalad quote several examples of global firms, almost all of American and Japanese origin, to support their view. In fact the concept of strategic intent – as evident from their path breaking article , published in 1989 in the Harvard business review seems to have been proposed by them to explain the lead taken by Japanese firms over their American and European counterparts, Yet , strategic intent had wider implications and carries a lot of meaning for the strategic management of firms. There is merit in their view as business groups and companies, which have aspired for global leadership, can be found in the Indian context too. Concepts of stretch leverage and Fit Subsequent to the idea of strategic intent, Hamel and Prahalad had added the dual concepts of ‘stretch’ and ‘leverage’. Stretch is “a misfit between resources and aspirations”. Leverage refers to concentrating, accumulating, complementing, conserving, and recovering resources in such a manner that a meagre resource base can be stretched to meet the aspirations that an organization dares to have. The idea of stretch is diametrically opposite to the idea of ‘fit’ that means positioning the firm by matching its organizational resources to its environment The strategic fit is central to the strategy school of positioning where techniques such as SWOT analysis are used to assess organizational capabilities and environmental opportunities. Strategy then becomes a compromise between what the environment has got to offer in terms of opportunities and the counteroffer that the organization makes in the form of its capabilities. The ideas of stretch and leverage belong appropriately to the learning school of strategy where the capabilities are not seen as constrains to achieving, and the environment is perceived not as something which is considered as given but as something which can be created and moulded. You would appreciate that the idea of strategic intent could work in both the cases through it might be perceptively different in terms of the levels at which aspirations are set. Under fit, the strategic intent would seem to be more realistic; under stretch and leverage it could be idealistic. Yet, in both the cases it is essentially a desired aim to be achieved. Reiterating the position that we look in the beginning of this chapter, let us state that we consider strategic intent in a broader sense as a hierarchy of intentions ranging from a broad vision through mission and business definition down to specific objectives and goals. Vision is at the top level of the hierarchy of strategic intent and that is what we try to understand in the next session. Vision Aspirations, expressed as strategic intent, should lead to an end, otherwise they would just be castles in the air, That end is the vision of an organization or an individual. It is what the firm or a person would ultimately. Like to become. For instance some of you, say in 10 years, or may be even earlier, would like to become general managers managing an SBU in a large, diversified multinational corporation. Or some others among you would like to believe that you will be an entrepreneur in 10 -15 years owing your own company dealing with IT services and employing cutting-edge technology to serve a global clientele. A firm thinks like that too. Witness what Tata steel says about its vision: “Tata steel enters the new millennium with the confidence of learning, Knowledge based and happy organization. We will establish our selves as a supplier of choice by delighting our customers with competitive steel plant and so serve the community and the nation. A vision there fore, articulates the position that a firm would like to attain in the distant future. Seen from this perspective, the vision encapsulates the basic strategic intent. Understanding vision A vision is more dreamt of than it is articulated. This is the reason why it is difficult to say what vision an organization has. Sometimes it is not even evident to the entrepreneur who usually thinks of the vision. By its nature, it could be as hazy and vague as a dream that one experienced the previous night and is not able to recall perfectly in board daylight. Yet it is a powerful motivator to action. And it is from the actions that a vision could often be derived. Henry Ford wished to democratize the automobile when he visualized that an affordable vehicle be available for the masses. Walt Disney probably wanted to make people happy.

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Defining Vision Vision has been defined in several ways, Kotter ( 1990) defines it as a “description of something (an organization, corporate culture, a business, a technology, an activity ) in the future”, EI – Namaki ( 1992 ) considers it as a “ mental perception of the kind of environment an individual, or an organization, aspires to create within a broad time horizon and the underlying conditions for the actualization of this perception” Miller and Dess (1996) view it simply as the “Category of intentions that are broad, all-inclusive, and forward thinking”. The common strand of thought evident in these definitions and several others available in strategic management literature relates to ‘vision’ being future aspirations that lead to an inspiration to be best in one’s field of activity.

The Benefits of Having A Vision Parikh and Neubauer (1993) point out the several benefits accruing to an organization having a vision. Here is what they say. Good visions are inspiring and exhilarating Visions represent a discontinuity, a step function and a jump ahead so that the company knows what it is to be. Goods visions help in the creation of a common identity and a shared sense of purpose Good visions are competitive, original and unique. They make sense in the marketplace as they are practical. Good visions foster risk-taking and experimentation. Good visions foster long - term thinking

Good visions represent integrity, they are truly genuine and can be used for the benefit of people. Next we shall learn about envisioning, the process of creating vision. The Process of Envisioning The process of envisioning is a difficult one as we see from that Collins and porras (1996) have to say about it. According to them a well conceived vision consists of two major components: core ideology and envisioned future. The core ideology defines the enduring character of an organization remains unchangeable as oit passes through the vicissitudes of vectors, such as technology, competition, or management fads. The core ideology rests on the core values ( the essential and enduring tenets of an organization ) and core purposes ( an organization’s reason for being the envisioned future too consists of two components a 10 -30 years audacious goal, and a vivid description of what it will be like to achieve that goal. The process of envisioning is indeed fascinating as can been seen exhibit 3.3 which presents a vivid description by young and dynamic inheritor of the Birla group Envisioning the Future at the Aditya – K M Birla Group As quoted in the vision “ feature of business today the chairman of the birla group of companies, kumaramangalam Birla – who has been engaged in an intense strategic exercise of consolidation of cement businesses of group companies, Grasim industries and Indian rayon ) in achieving the group’s vision for the next millennium. We hope to grow each company in revenues and earnings through a focused leadership in the areas they operate in revenues and earnings through a focused leadership in the areas they operate in. A glimpse of Birla’s thoughts regarding the envisioning process is available in the somewhat lengthy from the answer to the question – “what exactly is vision 2002 and what are its objectives?” The quote is reproduced here from the interview he gave to business standard.

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Vision 2002 is an internal process a study that looks at our major business areas and asking overseas crucial questions. How will I compete in the future in this business what kind of return has the business given in the past? What are our major strengths and weaknesses? Where do we see ourselves in the business in 2002? what are the major opportunities and threats on the radar screen how are we going to take them what are the strategic issues that we have to bear in mind. The purpose of vision 2002 is simple. we don’t want to lose focus of the woods for the trees. If we are so involved in the business, we can sometimes lose the whole perspective. Vision 2002 is a par6ticipative process with managers from different profit centers in the same business participating. The idea is also to generate a common understanding of where we are heading so that everyone knows this is what we as a group want to accomplish . Everyone is clear about priorities, and time wont be wasted on decisions that are out of line with this coverall vision. For example, if we have decided we won’t expand in one particular area, profit centre heads will not worry about drawing proposals in that are. It eliminates confusion and time wastage and brings group priorities into sharp focus. However, I must also say that vision 2002 is a strategic intent , it is not rigid or inflexible . it can change with times. From vision, we how move on to the second level of strategic intent date is the mission. Mission While the essence of vision is a forward looking view of what an organization wishes to become , mission is what an organization is and why it exists, Several years ago F Durcker raised important philosophical questions related to business what is our business what will it be and what should it be these three questions, through simply worded, are in reality the most fundamental questions that any organization put to itself. The answer are based on the analysis of the understanding needs of the society that nay organization serves to fulfill. The satisfaction of that need is then the business of the organization . Defining Mission A mission was earlier considered as the scope of the business activities a firm pursues. The definition of mission has gradually expanded to represent a concept that embodies mission as the “essential purpose of the organization. Concerning particularly why it is existence, the nature of the business (es) it is in , and the customers it seeks to serve and satisfy” , Hunger and wheelen (1999) say that mission is the “ Purpose or reason for the organization’ existence . Now there is not much difference of opinion about the definition of mission. Yet one finds instances of organization confusing mission with vision objectives. In strategic management literature, mission occupies a definite place as a part of strategic intent . Major strategists could also contribute to the development if a mission statement they do this informally by lending a hand in the creation of a particular corporate identify or formally through discussion and the writing down if a mission statement .chief executives plan a major role in formulating a mission statement both formally and informally . they may set up executive committees to formally discuss and decide on a mission statement or enunciate a corporate philosophy to be followed for strategic management. Consultants may also be called upon to make an in depth analysis of the organization to suggest an appropriate mission statement. B n. Sinha ( Managing Director of the scientific instrument company ltd) who took the help of the process of formulating a mission “ .. as a starting point we ( I .e the company managers, consultant and the chief executive ) spent quite a bit of time on identifying our mission of business after a discussion we identified our mission as follows to be a vibrant organization set on contributing to the scientific and technical progress of the country ; keeping its customers and employees satisfied in terms of service and work reward giving adequate return on investment to the shareholders. How Mission statements are formulated and communicated Eicher Consultancy : It was born in 1991 with a mission statement it decided to have at ambitious statement directly addressed to the well being of the country .

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HCL: The environment for computer companies became quite competitive by 1991. A need was felt to provide of oneness in the organization. A core management team assessed the internal strengths and designed a customer – centric mission statement for team building, mutual trust, internal customer - server equations and empowerment. Marico industries : Its first mission statement was designed in 1990 triggered by the divestment of its consumer division it wanted to be seen as a multiproduct consumer oriented company it look about seven months to evolve a common shared purpose. The CEO outlined the goals and aspirations after hectic consultations with the senior management. A three day workshop of managers prepared a four page mission statement. In 1995 a need was felt to rewrite the mission statement in the light of changed circumstances Ranbaxy Laboratories : the company realized that competition in pharmaceuticals industry was becoming tough and it could not survive just by selling generic drugs in 1993 after a year of deliberations on future direction the strategies to be involved in achieving this mission and past experience the CEO enunciate it extensively throughout the company down to the level of workers . Unit trust of India: An extensive corporate - planning exercise was undertaken in 1992. UTI’s mission statement was formulated as a part of that exercise. Please refer to the next exhibit to read the mission statements of these companies. The trend of defining a mission statement is fast catching up in India. The AIMA commissioned a nationwide study to find out what management techniques and tools companies are likely to employ. The study was conducted between April and June 1997. Business Today reported that 72 percent of the total 160 companies surveyed had a written mission statement. Among these 91 percent were giant companies, 78 percent were large, 83 percent were medium – sized, and 55 percent were small companies. A mission statement, once formulated, should serve an organization for many years. But a mission may become unclear as the organization grows and adds new products, market and technologies to it activities. The mission has to be reconsidered and reexamined to either charge or discard it, and evolve a fresh statement of organizational mission. Characteristics of a mission statement Organizations legitimize themselves by performing some function that is valued by society. A mission statement defines the basic reason for the existence of that organization. Such a statement reflects the corporate philosophy, identity character, and image of an organization. It may be defined explicitly or could be deduced from the management’s actions, decisions, or the chief executive’s press statements. When explicitly defined it provides enlightenment to the insiders and outsiders on what the organization stands for. In order to be effective, a mission statement should possess the following seven characteristics. It should be feasible A mission should always aim height but it should not be an impossible statement. It should be realistic and achievable its followers must find it to be credible. But feasibility depends on the resources available to work towards a mission in the sixties, the US National Aeronautics and Space Administration (NASA) had a mission to land on the moon. It was a feasible mission that was ultimately realized. If should be precise A Mission statement should not be so narrow as to restrict the organization’s activities nor should it be too broad to make itself meaningless. For instance, ‘Manufacturing bicycles’ is a narrow mission statement since it severely limits the organization’s activities, while ‘mobility business’ is too broad a term as it does not define the reasonable contour within which the organization could operate. It should be clear A mission should be clear enough no lead to action. It should not be a high sounding set of platitudes meant for publicity purposes. Many organizations do adopt such statements but probably they do so for emphasizing their identify and character for example ‘Asian paints stresses ‘ Leadership through excellence ‘ While India today sees itself as the complete new magazine . “The Administrative Staff college of India

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considers itself as the college for practicing managers’ and bajaj auto believes in providing ‘ value for money for years “ . To be useful a mission statement should be clear enough to lead to action. The ITC’s stated corporate philosophy of aligning its organizational activities which national priorities helps it in choosing areas for diversification like the hotel. Paper and agro – industry. It should be distinctive. A mission statement which is indiscriminate is likely to have little impact. If all scooter manufactures defined their mission in a similar fashion, there would not be much of a difference among them. But if one defines it as providing scooters that would provide value for money for years it will create an important distinction in the public mind. It should indicate major components of strategy A mission statement along with the organizational purpose should indicate the major components of the strategy to be adopted. The chief executive of indal expressed his intentions by saying that his company “begins its fifth decade of committed entrepreneurship with the promise of a highly diversified company retaining aluminum as its mainline business, but with an active presence in the chemical, electronics and industrial equipment business”. This statement indicates that the company is likely to follow a combination of stability, growth and diversification strategies in the failure. Besides indicating the broad strategies to be adopted a mission statement should also provide clues regarding the manner in which the objectives are to be accomplished. The centre for Development of Telematics ( C- DOT) had set its first three years mission ( 1984 – 87 ) as developing, designing and engineering a large digital exchange suitable for Indian conditions and its conditions and its second mission (1987 -90 ) as developing the technological prerequisites for an integrated systems digital network of the future. These mission statements specially deal with the objectives to be achieved within a given time period.] 2.1 Business Definition Understanding business is vital to defining it and answering the question ‘what is our business?’ It could also to be a pointer to the answer to the questions: ‘what will it be?’ and ‘what should it be?’ mission statements can use the ideas generated through the process of understanding and defining business. Defining Business A watch manufacturing company may call itself ‘timekeepers to the nation. There are many options available in that business viz., ladies wrist watches, ornamental types, quartz analog etc. but all are in time keeping business- but they cater to different customer groups, provide different functions, and use alternative business. Thus the concept of business is difficult to define. Dimensions of Business definition In a path breaking analysis, Derek Aberll suggest defining business along the three dimensions of customers groups functions, and alternative technologies, customer groups relate to who ‘ is being satisfied, customer needs describe ‘ what is being satisfied and alternative technologies means how the need is being satisfied. Customer groups are created according to the identify of the customers. Customers functions are based on what the products or services provide to the customers. Alternative technologies describe the manner in which a particular can be performed for a customer A clear definition is helpful for strategic management in many ways. For instance a business definition can indicate the choice of objectives, help in exercising a choice among different strategic alternatives facilitate functional policy implementation and suggest appropriate organizational structure. A watch manufacturer who makes ladies watches of the utility type could extend its business definition along the customer dimension and make ornamental watches also. It could also diversify further by moving into the manufacture of wall clocks. Having decided to manufactures ornamental ladies watches it would have to effect changes in marketing and other functional policies. If utility watches were being made on a production to stock basis, ornamental watches may require a production to order system of manufacturing. Technological choice will vary from making mechanical hand wound watches to making battery- operated quartz digital watches, which are two entirely different processes. We could of course go on pointing out various other implications of defining a

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business along these three dimensions. In sum, we can observe that the model provides powerful insights into understanding and defining business.

Goal and Objectives Goals denote what an organization hopes to accomplish in a future period of time they represent future state or an outcome of the effort put in how. A broad category of financial and non financial issues are addressed by the goals that a firm sets for it. Objectives are the ends that state specifically how the goals shall be achieved. They are concrete and specific in contrast to goals which are generalized. In this manner, objectives make the goals operational. While goals may be qualitative, objectives tend to be mainly quantitative in specification. In this way they are measurable and comparable. In strategic management literature there has been confusion with regard to the usage of these terms goals and objectives. The meaning assigned to these terms is sometimes in contrast to what we have adopted here. Also often they are used interchangeably ( In fact the first edition of this book used these terms in a sense opposite to what we are using now an inferred from recent strategic management literature that goals connote the broader sense of the term objectives) . After all, It must be remembered that objectives are the manifestations of goals whether quantified and specifically stated or not. Besides it is more convenient to use one term rather than both every time one refers to a future state or the out come of an effort. Role of objectives. Objectives play an important role in strategic management. We could identify the various faces of such a role as shown below. Objectives define the organizationâ&#x20AC;&#x2122;s relationship with its environment. By stating its objectives an organization commits itself to what it has to achieve for its employees, customers and society at large. Objectives help an organization to pursue its vision and mission. By defining the long term position that an organization wishes to attain the short term targets to be achieved. Objectives help an organization in pursuing its vision and mission. Objectives provide the basis for strategic decision making by directing the attention of strategists to those areas where strategic decision need to be taken objectives lead to desirable standards of behavior and , in this manner, help to coordinate strategic decision making. Objectives provide the standards for performance appraisal. By stating the targets to be achieved in a given time period, and the measures to be adopted to achieve them, objectives lay down the standards against which organizational as well as individual performance could be judged. In the absence of objectives, an organization would have no clear and definite basis for evaluating its performance. Managers who set objectives for themselves and their organization are most likely to achieve them than those who do not specify their performance targets. The importance of the role that objectives play in strategic management could be aptly summed up in the truism: if one does not know where one has to go, any path will take one there.

Characteristics of objectives. Objectives as measures of organizational behavior and performance, should process certain desirable characteristics in order to be effective. Given below are seven such characteristics.

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1. Objectives should be understandable. Because objectives play an important role in strategic management and are put to use in a variety of ways, they should be understandable to those who have to achieve them. A chief executive who says that ‘something ought to be done to set things right’ is not likely to be understand by this managers. Subsequently, no action will be taken or even a wrong action might be taken. 2. Objectives should be concrete and specific. To say that our company plans to achieve a 12 percent, increase it sales ‘is certainly better than stating that our specific objectives and is more likely to lead and motivate the managers. 3. Objectives should be related to a time frame. If the first statement given above is restated as ‘Our company plans to increase it sales by 12 percent by the end of two years, it enhances the specifically of the objective. It objectives are related to a time frame, than managers know the duration within which they have to be achieved. 4. Objectives should be measurable and controllable. May organization perceive themselves as companies which are attractive to work for . if measures like the number and quality of job applications received , average emoluments measure , or staff turnover per year could be divide it would be possible to measure and control the achievement of this objectives of this objective with respect to comparable companies in a particular industry, and in general . 5. Objectives should be challenging. Objectives that are that are too high or too low are both demodulating and therefore should be set at challenging but not unrealistic levels. To set high sales targets in a declining market does not lead to success. Conversely a low sales target in a burgeoning market is easily achievable and therefore, leads to a suboptimal performance. 6. Different objectives should correlate with each other. Organization set many objectives in different areas. If objectives are set in one area disregarding the other areas such as action in likely to lead to problems. A classic dilemma in organizations, and a source of interdepartmental conflicts, is setting sales and production objectives marketing departments typically insist on a wider variety of products to cater to a variety of market segments while production departments generally prefer to have greater product uniformity in order to have economics of scale. Obviously, trade –offs are required to be made so that result in synergistic advantages. This is specially true for organizations which are organized on a profit – centre basis. 7. Objectives should be set within constraints. There are many constraints – internal as well as external- which have to be considered in objective setting for example, resource availability in an internal constraint which affects objective setting. Different objectives complete for scarce resources and trade offs are necessary for optimum resource utilization. Organizations face many external constraints like legal requirements, consumer activism and environmental protection. All these limit the organization’s ability to set and achieve objectives. In sum objectivesetting is a complex process. We will further examine a few issues relevant to objectives, in order to understand this complex process. Issues in Objective- setting There are many issues which have a bearing on different aspects of objective setting here we shall deal with six such issues .

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1.specificity. Objectives may be stated at different levels of specificity. At one extreme, they might be very broadly stated as goals while at the other they well as general, specific, functional, and operational objectives. Note that has been stated. Indian airlines stated corporate, general, as well as, particular objectives one of its corporate objectives was to meet the demand for reliable economic and efficient air transport through high standards of service. One of the general objectives was to provide safe, economic, and reliable air transportation. One of its particular objectives, in the financial area, was to generate a specific amount but also to provide for growth. The issue of specificity is resolved through stating objectives at different levels, and prefixing terms, such as , corporate, general and particular so that they serve the needs for performance and its evolution. 2. Multiplicity. Since objectives deal with a number of performance areas, a variety of them have to be formulated to cover all aspects of the functioning of an organization. No organization operates on the basis of a single or a few objectives. The issue of multiplicity deals with different types of objectives with respect to organization levels. 3. Periodicity. Objectives are formulated for different time periods. It is possible to set long term, medium term and short term objectives, generally, organization determine objectives for the long term objectives for the long and short term. Whenever this is done objectives for different time periods have to be integrated with each other general terms , short term objectives, on the other long term objectives are by nature less certain and are and are the fore stated in general terms short term objectives on the other hand , are relatively more certain , specific, and comprehensive. One long term objective may result in servant short term objectives many short term objectives converge to form a long term objective. For example, along term objective may be continual profitability. Short term objectives which support continual profitability may be the return on investment profit margin, return on net worth, and so on, computed on an yearly basis. 4. Verifiability. Each objective has to be tested on the basis of its verifiability. In other words, A few quantitative measures could also be devised which can serve as indicators of a congenial working environment some of these could be staff turnover, absenteeism , accident rates productivity figures and so forth. In sum it can be said that the issue if verifiability could be resolved through a judicious use of a combination of quantitative and qualitative objectives. 5. Reality : It is a common observation that organization tend to have two sets of objectives official operative. Official objectives are those which organizations profess to attain while operatives objectives are those which they seek to attain in reality. Probable no one would be in a better position to appreciate the difference between these two objectives than a harried client of a public sector bank who on being maltreated by an arrogant bank employee, looks up to find a poster of a smiling and beautiful girl with folded hands looking down at him the poster carriers the caption â&#x20AC;&#x153; Customer service with a smile many organizations state one of their official objectives as the development of human resource but whether it is also an operative objective depends on the amount of resources allocated to human resource development . 7. Quality Objectives may be both good and bad. The quality of an objective can be judged on the basis of its capability to provide a specific direction and a tangible basis for evaluating performance an example of a bad objective is â&#x20AC;&#x153; To be the market leader in our industry. It is insufficient with respect to its measurability. To restate the same objective as : â&#x20AC;&#x153; tp increase market share to a minimum of 40 percent of the total with respect to product a over the period of the next two years and to maintain it thereafter turns it into a good objective since it is specific relates to performance is measurable and provides a definite direction .

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What objectives are set To put it straight, objectives have to be set in all those performance areas which are of strategic importance to an organization. In general according to Drucker, objectives need to be set in the eight vital areas of market standing, innovation, productivity, physical and financial resources, profitability, manager performance and development, worker performance and attitude, and public responsibility. A prescriptive approach, such as the one suggested by Drucker, is based on those strategic factors which are supposedly vital for all types of organization. But in practice organizations differ widely with regard to the objectives that they choose to set. Research studies based on a survey of a large number of companies, too lead to a set of objectives that the companies determine for themselves. To illustrate this point we shall consider one such study in the Indian context. B.R singh, who has studied 28 large companies each having a turnover of more than Rs.50Crore at the time of the study, reports that the objectives were set in areas like 1. Profit ( return on investment , return on shareholderâ&#x20AC;&#x2122;s capital net profit as a percentage of sales) 2. Marketing ( increase in sales volume , market development for existing products, new product development, reduction in marketing cost, improving customer service) 3. growth ( output , sales turnover, investment) 4. Employees ( industrial relations, welfare and development) 5. Social responsibility ( Community service , rural development , auxiliary industry development , family welfare) The study was reported in 1983 and the data collection must have been done prior to that. But things in the Indian business environment have changes to a large extent For the present consider the following examples of objectives setting by different types of organizations. We are not including the usual financial parameters used to judge performance to provide you with an idea of how the context could dictate the criteria for objectives setting 1. two wheeler companies can use measures of performance such as the number of vehicles manufactured per annum , market share in percent level of indigenization achieved in percent, average cost per vehicle and fuel efficiency achieved in kilometers per liter 2. Advertising agencies set objectives in terms of billings achieved in rupees per year. 3. For steel manufacturing companies a basic measure is the quality of salable steel, both in terms of installed capability and actual production leading to capacity utilization in percent. Another operational measure is energy consumed per tome of salable steel. 4. Insurance companies may set objectives in terms of the number of policies executed, sum assured, and expense income ratio. Social objectives could be measured in terms of the percentage of insurable population covered and an investment mix consisting of government securities , social schemes and corporate securities, 5. Railway are basically concerned with objectives in the are of passenger traffic and freight handling. Passenger traffic is indicated by the volume of traffic handled in terms of the number of passengers and the number of seats and berths available. Freight traffic is in terms of the volume of traffic handled expressed in weight and utilization percent of wagons and locomotives,

6. Hotels may set objectives in terms of the volume of rooms available, occupancy rate , and cost per room. Subjective measures are maintaining the quality of hotel properties and the quality of customer service provided. The question that now remains to subsection takes up this issue.

be addressed is

how are the objectives to be formulated the next

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How are objectives formulated From the foregoing discussion it is clear that organization need to set objectives are different levels of various types and for different time periods, and that such objectives should posses certain desirable characteristics and should resolve certain issues before being used. The question that we now face is: how are objectives formulated? For and answer, we shall consider the factors that have to be taken into account for the formulation of objectives . Glueck identifies four factors that should be considered for objective setting. These factors are: the forces in the environment realities of an enterpriseâ&#x20AC;&#x2122;s resources and internal power relationships the value system of top executives and awareness by management of the past objectives of the firm. Here is a description of each of these factors. The forces in the environment. These take into account all the interests some times coinciding but often conflicting of the different stakeholders in an organization. Each group of stakeholders, whether they are company employees customers, or the government , put forward a set of claims or have expectations that have to be considered in setting objectives. It is important to note that the Realities of enterprises resources and internal power relationships this means that objectives are dependent on the resource capability of a company as well as the relative decisional power that different groups of strategies wield with respect to each other in sharing those resources, resources both material and human place restrictions on the objective achieving capability of the organization and these have to be considered in order to set realistic objectives internal power relationships have an impact on objectives in different ways a dominant group of strategies such as the board of directors or an individual strategist such as a chief executive may wield considerable power to set objectives in consonance with there respective views. Again since power configurations within a firm are continually changing the relative importance attached to different objectives may also vary over period of time. 3. The value system of the top executive. This has an impact on the corporate philosophy that organizations adopt with regard to strategic management in general and objective in particular values as an enduring set of beliefs shape perceptions about what is good or bad desirable or undesirable this applies to the choice of objective too for example entrepreneurial values may result in prominence being given to profit objectives while a philanthropic attitude and values of social responsibility may lead to the setting of socially oriented objectives. 4. Awareness by Management . Awareness of the post objectives and development of a firm leads to a choice of objectives that had been emphasized in the past due to different reasons. For instance a dominant chief executive lays down a set of objectives and the organization continues to follow it or deviates marginally from it in the future this happens because organizations do not depart radically from the paths that they had been following in the recent past whatever changes occur in their choice of objectives take place incrementally in an adaptive manner. Keeping in view the four factors described above we observe that objective setting is a complex task which is based on consensus building and has no precise beginning or end vision and mission provide a common thread to bind together the different aspects of the objective setting process by providing a specific direction along with an organization can move. Observe from exhibit 3.11 how Cadbury India does its objectives setting and pays attention to some of the factors that we have described above. There is enough practical evidence to suggest that strategists do not in reality follow a well balanced integrated and comprehensive approach to objective setting in fact they midnight start with asking the question : What do we have to achieve in order to be successful in our business. The next subsection takes up this question for discussion.

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2.2 CONCEPT OF ENVIRONEMENT Environment literality means the surroundings external object influences or circumstances under which something or something exists. The environment of any organization is â&#x20AC;&#x153; the aggregate of all conditions, events and influences that surround and affect is of crucial importance to understand it. The concept of environment can be understood by looking at some of its characteristics. But before we do that, let us recount ten events and influences, Characteristics of environment Business environment ( or simply environment ) exhibits many characteristics .some of the important, and obvious, characteristics are briefly described.. 1. Environment is complex. The environment consists of a number of factors events, conditions and influences arising from different sources. All these do not exist is isolation but interact with each other to create entirely new sets of influences. It is difficult to comprehend at once what factors constitute a given environment. All in all, environment is a complex phenomenon relatively easier to understand in parts but difficult to grasp in its totality. 2. Environment is dynamic. The environment is constantly changing is nature Due to the many and varied influences operating , there is dynamism in the environment causing it to change its shape and character continuously 3. Environment is multi- faceted. What shape and character an environment will assume depends on the perception of the observers. A particular change in the environment or a new development may be viewed differently by different observers. This is seen frequently when the same development is welcomed as an opportunity by one company while another company perceived it as a threat. 4. Environment has a far reaching impact. The environment has a far reaching impact on organizations. The growth and profitability of an organization depends critically on the environment in which it exists. Any environmental change has an impact on the organization in several different ways. Since the environment is complex, dynamic, multi faced and has a far reaching impact, dividing it into external and internal components enables us to understand it better. But before we do that it is important to understand that strategic management is becoming increasingly conscious of the nature affects organization and environment. The traditional approach to strategic management has let to an emphasis on control, order, and predictability. But these are antithetical to the concept of organizations and environment as we now realize. The organization and the environment are in reality, more unpredictable, uncertain, and non linear .

2.3 External And internal Environment The external environment includes all the factors outside the organization which provide opportunities or pose threats to the organization. The internal environment refers to all the factors within an organization which impart strengths or cause weaknesses of a strategic nature. The environment in which an organization exists can, therefore be described in terms of the opportunities and threats operating in the external environment apart from the strengths and weaknesses existing in the internal environment . The four environmental influences could be described as follows. 1. An opportunity is a favorable condition in the organizationâ&#x20AC;&#x2122;s environment which enables it to consolidate and strengthen its position. An example of an opportunity is a growing demand for the products or services that a company provides. 2.

A threat is an unfavorable condition in the organizationâ&#x20AC;&#x2122;s environment which creates a risk for, or causes damage to, the organization. An example of a threat is the emergence of strong new competitors who are likely to offer stiff competition to the existing companies in an industry.

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A strength is an inherent capacity which an organization can use to gain strategic advantage. Ana example of a strength is superior research and development skills which can be used for new product development so that the company can gain a strategic advantage.

4. A weakness is an inherent limitation or constraint which creates strategic disadvantages. An example of a weakness is overdependence on a single product line, which is potentially risky for a company in times of crisis. An understanding of the external environment, in terms of opportunities and threats and the internal environment, in terms of strengths and weakness, is crucial for the existence, growth and profitability of any organization. A systematic approach to understanding the environment is the SWOT analysis .

2.4 SWOT Analysis . Business firms undertake SWOT analysis to understand their external and internal environment SWOT , which is the acronym for strengths, weaknesses opportunities and threats , is also known as WOTS-UP or TOWS analysis. Through such an analysis the strengths and weakness existing within an organization can be matched with the opportunities and threats operating in the environment, so that an effective strategy can be formulated. Effective organizational strategy, therefore is one that capitalizes on the opportunities through the use of strengths and neutralizes the threats by minimizing the impact of weakness. Environmental Sectors The classification of the general environment into sectors helps an organization to cope with its complexity to comprehend the different influences operating in the environment, and to relate the environment changes to its strategic management process. Different bases for classification have been adopted by different authors but the basis itself is not as important as the fact that all the relevant factors in the environment have to be considered. Depending on a variety of factors, such as, the size of the organization, the level and scope of activities , the geographical speed of markets, the nature of the product, the type of technology used, and managerial philosophy, an organization may divide its environment into sectors capable of being analyzed conveniently. In this book, we are using a eight category classification of the environment , these eight sectors of the environment are market, technological supplier, economic regulation political socio cultural and international sectors of environment . we will now take up each of these sectors for discussion . A few specific examples of the factors operating in the technological environment and their impact on business are provided here.

Rising petrol prices have forced automobile manufactures to emphasize fuel economy. Fuel economy is dependent on a variety of factors such as weight aerodynamics, engine technology, and frictional losses. The technological environment currently offers a few solutions to support these factors. For in stance aerodynamically designed cars to minimize resistance to air, front engine drive to reduce fuel consumption ceramic component technology for engine construction and alternative fuels like diesel , vegetable oils, and alcohol are some of the means to increase fuel economy. The harmful side- effects of allopathic drugs and the symptomatic relief that they offer have made many companies look to wards alternative systems of medicine. There are several instances of Indian companies and also of subsidiaries of MNCs operating in India and abroad who are interested in exploiting the potential of ayurvedic technology to find herbal solutions to common chronic ailments. India has traditionally held three advantages in the pharmaceutical industry high quality scientists in synthetic chemistry for doing R&D; very low manufacturing costs owing to tough controls; and experience in reverse engineering of drugs because of low patent protection. But with the impending WTO regulations requiring Indian pharmaceutical manufactures to adopt product patenting these advantages will not mean much unless companies are farsighted enough to leverage them to compete in the global markets. But no industry offers as many opportunities as information technology does. Here there is not much different in the state of development in India as compared the global standards.

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Supplier Environment. The supplier environment consists of factors related to the cost reliability and availability if the factors of production or service that have an impact on the business of an organization. some of the important factors and influences operating in the supplier environment are as follows. Cost, availability and continuity of supply of raw materials , subassemblies parts and components Cost and availability of finance for implementing plans and projects Cost reliability and availability of energy used in production . Cost availability and dependability of human resources. Cost availability and the existence of sources and means for the supply of plants and machinery, spare parts and after sales service. 6. Infrastructural support and ease of availability of the different factors of production, the bargaining power of suppliers, and the existence of substitute. 1. 2. 3. 4. 5.

The supplier environment occupies a dominant position in strategy formulation because of the fact that India is a developing country with problems of scarcity of capital and appropriate raw material resources. Unlike some of the western nations and Japan, the reliability of supplyâ&#x20AC;&#x2122;s very low causing companies to devote a lot of attention and energy to maintain the continuity of supply. Almost all annual company reports lament the shortage of power and cite the high costs of raw materials as the reason for low profitability. Power shortage affects industry considerably. The seven most energy intensive popular industries in India are aluminum, cement fertilizers, petrochemicals, pulp and paper, refineries, and steel. Considering the case of mini steel plants we find that their viability is critically dependent on the cost and availability of power, as nearly 15 percent of the total manufacturing costs are accounted for by power. It is mainly used in electric are furnace for both melting and refining scarp for manufacturing steel. Alternative sources of power supply like generating sets are not economical to use in mini steel plants as large volumes of power are required. Among infrastructural inputs, road transport is one of the most important factors in the developing economy of a large country like India. But there are many problems faced by this sector, For instance , loosing owing to high taxes on vehicles, tires, diesel and spare parts: poor conditions of roads delay in transit; and fuel wastage due to the bad condition of roads are estimated to be colossal. These problems have a negative impact on the cost and timely delivery of raw materials and other inputs to the industry. Despite being in a scientific and technological manpower surplus nation, the Indian software industry faces an acute shortage of human resource. Interestingly, nearly one four of the technical manpower in the US IT industry is from India. The few IT centers that India has been able to develop, for instance Bangalore and Hyderabad, are mainly because of the availability of expertise of the US-based non resident Indians from these places. These are a crying need for Indian IT firms particularly with regard to their human resource policies of attracting and retaining talent. Economic environment The economic environment consists of macro level factors related to the means of production and distribution of wealth which have an impact on the business of an organization. Some of the important factors and influences operating in the economics environment are: 1. 2. 3. 4. 5.

The economic stage at which a country exists at a given point of time. The economic structure adopted, such as a capitalistic , socialistic or mixed economy. Economic policies, such as industrial monetary and fiscal policies. Economic planning such as five years plans, annual budgets and son on Economic indices like national income, distribution of income , rate and growth. Of GNP, per capita income, disposable personal income rate of savings and investments, value of exports and imports, the balance of payments etc, and so on 6. Infrastructural factors, such as, financial institutions, banks modes of transportation, communication facilities , and so on. Strategies are acutely aware of the importance and impact of the economic environment on their organizations. Almost all annual company reports presented by the chairman devote attention to the general economic environment prevailing in the country and an assessment of its impact on their companies.

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Here we have provided several examples of the factors and influences that operate in the Indian environment and which have had a far reaching impact on all business organization. The exports sector in India had experienced an uneven growth in the late 1990s. while 1993-94 and 1995-96 were good times subsequent years figures have provide to be disappointing. Several negative global economic forces such as a downturn in the. Asian markets, were held responsible for the sharp decline in Indian exports. On the domestic front the lack of an effective export strategy, faulty export polices undue reservations of export items for the small scale sector high tariffs, and so on were some of the major factors. The limited role of the corporate sector â&#x20AC;&#x201C; specially of the large companies in export contribution has come in for severe criticism. In the freer trade regime spearheaded by the WTO, quantitative restriction on imports and subsides for exports will have to be phased out by 2004. Exports are very likely to become even more critical for business survival. Economic slowdowns result in lesser spending by consumer. But is the converse also true? This question has confounded the corporate sector and marketers more than the economists. Surveys of consumer behavior are unambiguous on the point: Indian consumers are discerning spenders and try to maximize value for spending money. They are not swayed by hard sell and exaggeration, look for tangible pay offs, and do not rely excessively on brand image alone. Companies especially in the FMCG sector have realized this and have been responding with alacrity. Color TVs cell phones, personal computers, airlines, hotels and several other industries have faced the onslaught of liberalization and the ensuing competition with a range of innovative marketing strategies. The banking sector in India has been the focus of much reform. Though some observes comment cynically by saying that this sector has been overanalyzed by a serious of committees. The Narasimhan committees (1991 and 1998) had laid down the basic parameters of reforms, several of which have remained on paper. Meanwhile, the banking industry in India is faced with a plethora of problems. The corporate sector basically needs attractive deposit avenues, easier credit terms better service, and above all , a sound effective and reliable banking system. This does not seem to be happening. Public savings in India have been traditionally invested in fixed assets and precious metals. The share of savings entrusted to the government has been channeled through post offices and banks, However, after the seventies, the investors have increasingly turned to other avenues like stock markets and company deposits recent changes in economic and fiscal policies have led to many developments. Leasing and financing companies, public sector bonds, mutual funds and financial institution in stock trading are some of these developments which provide resources for capital markets and project financing. Regulatory Environment The regulatory environment consist of factors related to planning promotion and regulation of economic activities by the government that have an impact on the business of an organization. Some of the important factors and influences operating in the regulatory environment areas follows. 1. The constitutional framework directive principles fundamental rights and division of legislative power between central and state governments 2. Policies related to licensing, monopolies, foreign investment , and financing of industries. 3. Policies related to distribution and pricing and their control 4. Policies related to imports and exports. 5. Other policies related to the public sector, small scale industries sick industries, development of backward areas, control of environmental pollution, and consumer protection . Since the Indian economy is still centrally planned and controlled the principle of regulation of economic activities by public authorities in the larger interests has taken roots. Business and industry operate within a regulatory environment. There relationship between industry and the regulatory environment exists as a two way process. The government lays down the policies procedures and rules according to which the industry functions. Occasionally the industry also tries to influence the government through lobbying creating public awareness and opinion by issuing press advertisements and through influencing the parliamentary legislative process and companies. But such a two relationship is tilted heavily in favor of the government. It acts through its various ministries and agencies, both at the central and state levels to regulate the activities of business.

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In the previous sub-section you saw how the economic environment is undergoing a sea change due to the liberalization and reform process. In fact, one of the significant manifestations of such a process is the decrease in the intensity of government regulation and control measures that had been operating earlier have been done away wit. Yet several remain and with it remain the regulatory role of the government. Owing to the controls exercised through the regulatory mechanism, the regulatory environment is one of the important companies that any organization has to take into consideration for its strategic management.

Here are a few instances of the impact of the regulatory environment on companies. 1. India seems to be an over legislated and under governed country to several multinational companies which are contemplating entry into it. There are nearly 3000 central laws besides the state laws. Several of these are hope lessly outdated such as the Indian contract act or the Indian evidence both of 1872. Besides the laws there are the rule and regulations and procedures to follow and myriad permissions to be secured from a number of government authorities. Naturally, foreign companies are concerned about entering into agreements with Indian companies as they fear that the contact enforcement is likely to be weak. 2. Among the several measures in the deregulation of capital markets, the abolition of controls over capital issues and the introduction of free pricing have led to a significant change in the regulatory environment in India. There has been a surge in primary capital markets through initial public offerings and rights issues. The entry of the private sector into the mutual funds industry has been another major reason for the creation of a better investment climate in India 3. The infrastructure sector has been a major beneficiary of the deregulation of foreign trade, capital and technology. The removal of controls over foreign exchange and the liberalization of foreign direct investment in equity have added to the impetus of MNCs entry into India. This is taking place through the acquiring of majority stakes in equity and by the setting up of joint ventures. The basic infrastructure sectors, such as oil power and telecommunications have benefited immensely in terms of investments and technology. 4. Deregulation has not always proved to be a blessing in all cases for the Indian companies. With the regulatory environment distinctly tilled towards greater openness. Indian companies have been exposed to intense competition, a demand for the better quality products and services, and the application of advanced technology. The vulnerability of the Indian corporate sector is also evident in the demand made in some quarters for providing a level playing field to the domestic companies with respect MNCs protection from the onslaught of MNCs, and continuing support to Indian industry in various forms. There are a number if legislative and administrative controls over business that are exercised through the regulatory mechanism. Some of the important areas of regulation are 1. Industrial policy making, development and regulation and licensing. 2. Regulation over corporate management and avoidance of industrial sickness. 3. Regulation of monopolies and restrictive trade practices. 4. Regulation of foreign trade, capital technology and exchange. 5. Regulation of money and capital markets, and stock exchanges 6. Regulation of pricing and distribution. 7. Commodity exchange and its regulation . 8. Protection of patents and trademarks . 9. Regulation through environmental and consumer protection. 10.Regulation of employment conditions through labor legislation welfare, social security and safety measures maintenance of industrial relations trade unionism and workers participation in management. During the course of its activities, the industry interacts with the government in innumerable ways. In fact the industry often blames the government for exercising excessive control through plethora of rules and regulations. On the other hand the government holds the industry responsible for many of the economic problems, for not working within the framework of national priorities, and for failing believe up to expectations of the society in general. Such a love hate relationship between the industry and the government is clearly evident when managers and bureaucrats interact with each other.

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Political Environment The political environment consists of factors related to the management of public affairs their impact of the business of an organization. Some of the important factors and influencing operating in the political environment are: 1. The political system and its features, like the nature of the political system ideological forces, political parties and centers of power. 2. The political structure, its goals and stability. 3. Political processes, like the operation of the party system, elections funding of elections, and legislation with respect to economic and industrial promotion and regulation. 4. Political philosophy , government’s role in business and its policies and interventions in economic and business development. Indian is a democratic country with a stable political where the government plays an active role as the planner, promoter and regulations of economic activity. Businessmen, therefore, are conscious of the political environment that their organizations face. Most governmental decisions related to business are based political considerations in line the political philosophy followed by the ruling party at the centre and the state levels. Here are two examples of the impact of the political environment on business. Indian industrialists evince a healthy and keen interest in the country’s policies for several reasons. Political parties set the agenda for legislation affecting business. The government despite liberalizations measures wields enormous regulatory powers that could make or mar an industry. Its Political funding of elections is widespread among industries. In fact several of them openly come out in favor of a particular political party while a few have also joined politics.There is a genuine concern about the stability of coalition governments. a common feature of the political system for the last several years, as the stability of a government bodes well for business and industry. It companies have found Hyderabad approvingly nicknamed by the media as political Cyberbad, to be the most hospitable location primarily due to the supportive political climate. The chief minister of Andra Pradesh, Chandrababu Naidu had been personally interested in IT and had encouraged it use in the governance of the state. An IT- friendly environment was sought to be built by the state government by providing concessions, simplification of rules and procedures, and the building up of a good – quality infrastructure. Socio cultural Environment The socio cultural environment consists of factors related to human relationship within a society the development forms and functions of such a relationship and the learnt and shared behavior of groups of human beings which have a bearing on the business of an organization. Some of the important factors and influences operating in the social environment are. 1. Demographic characteristics, such as, population its density and distribution changes in population and age composition inter state migration and rural urban mobility and income distribution . 2. Socio – cultural concerns such as environmental pollution, consumerism corruption use of mass media the role of business in society and consumerism. 3. Socio- cultural attitudes and values , such as , expectation of society from business social customs, beliefs, rituals and practices, changing lifestyle partners and materialism . 4. Family structure and changes in it, attitude towards and within the family, and family values. 5. The role and position of men , women , children , adolescents, and the aged in family and society. 6. Educational levels, awareness and consciousness of rights, the work ethic of the members of society, and the attitude towards minority and disadvantaged groups. The socio cultural environment primarily affects the strategic management process within the organization in the areas of mission and objective setting, and decisions related to products and markets. Strategists , in the Indian context do not seen to be fully aware of the impact of the socio cultural environment of business. That they do not give a high priority to socio cultural factors. One reasons for such a lack of

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interest could be the nature of socio cultural influences. Socio cultural changes take place very slowly and do not seem to have an immediate and direct impact on short term strategic decisions. Nevertheless, some socio cultural changes are too prominent to be ignored . One such change in the Indian context is the emergence of the middle class as a powerful socioeconomic group with a considerable influences and purchasing power.

International Environment The international environment consists of all those factors that operate at the transnational cross cultural and across the border level which have an impact on the business of an organization. Some of the important factors and influences operating in the international environment are as below .

1.Globalisation, its process, content and direction. 2. Global economic forces .organizations, blocks, and forums. 3. Global trade and commerce, its process and trends 4. Global financial system, source of financing and accounting standards. 5. Geopolitical situation , equations, alliances, and strategic interests of nations 6. Global demographic patterns and shirts. 7. Global human resource- institutions, availability nature and quality of skills and expertise, mobility of labor and other skilled personnel . 8. Global technological and quality systems and standards . 9. Global information systems, communication networks and media 10. Global markets and competitiveness 11.Global legal system, adjudication and arbitration mechanisms . 12.Globalisation of management and allied disciplines and the diffusion of management techniques in industry . The international environment constitutes a special class of the environmental sector. While the preceding seven sectors are largely limited and exclusive in nature the international environment encompasses all the sectors, albeit in the global context. What are mean to say that while for instance, the political environment within a country could consist of certain factors related to national politics, the international environmental environment would also have a geopolitical component including the political factors and influences at the global level. Here are three instances to exemplify the significance of the international environment for Indian business and industry. 1. Post liberalization, the issue of sradeshi versus videshi (local global) has assumed great significance in the economic and political debate in India. While the fringes, of the ultra left ideologies subscribe to the swadeshi thinking. A large part consulting the political mainstream excludes faith in liberalization, privatization, and globalization. The major political parties in India are in favor of the reform process requiring openness to foreign investments free flow of technology living up to global economic commitments and merging India with the global economy . 2. Diplomacy in the post second world war period was characterized as essentially political in nature with little in common with the interests of business and industry. In the 1990s and beyond , diplomacy is increasingly viewed as economic in nature its common to find a large contingent of industrialists accompanying the head of state or government on what are ostensibly political visits to foreign countries. These visits are welcomed by the business and industry of both hot and the visiting countries as they generally result in treaties regarding economic cooperation transfer of technology favorable trade terms, joint ventures and easing of cross border taxation provisions. 3.

With larger number of companies aspiring to affair a global status and gain access to foreign standards in different areas such as business practices quality and financial reporting are in the process of being revised. While quality certifications like ISO Standards have hogged more limelight, accounting standards have not. The Institute of Charted accountants of India has taken into account

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the international benchmarks such as the US and the International Accounting Standards in devising accounting and financial reporting norms fir India companies Substantial improvements are likely if the certification of accounting standards is able to achieve its objectives . Note that the research studies on the environmental factors considered in the 1980s and the early 1990s. there has been a sea change in the latter half of the 1990s necessitating Indian companies to increasingly think. Of aligning themselves to the emerging global economic order evidence of this is found in more frequent references to global economic order evidence of this is found in more frequent references to global standards by exporting companies an eagerness to adopt global business practice and industry. The industry federations such as the CII are increasingly drawing the attention of their constitute so the international environment and the impact it is likely to have on them. Progressive companies are also reported to have set up special cells and appointed managers to help them in analyzing the impact of the international environment on their businesses. Out of all the aspects of the global economic order it is the WTO that arouses a heightened interest among the Indian corporate sector. WTO is one of the trilogy of the international institutions, the other two being the International Bank for Reconstruction and Development (IBRD) and the International Monetary Fund (IMF). This section of the chapter has been devoted to a discussion of eight different sectors constituting the environment of an organization. By no means is it claimed that our coverage of environmental sectors is all encompassing. There are other sectors too which are worthy of consideration . For instance, the natural, physical or geographical environment, to which a passing reference has been made while discussing regulatory environment, is also of great concern to companies. Environmental protection is of paramount importance is a world where the issues of sustainable development have assumed great significance. The corporate sector is now required to adhere to a plethora of regulations for environmental protection and control of pollution . This is specially for polluting industries, like processing plants and refineries. 2.3 Dynamics of Internal Environment Recall we focused on the external environment in the previous section and that could lead us to think that the external part of the environment solely dictates what an organization should do regarding its strategy. But this is just one side of the coin. The other side is that the internal environment provides an organization with the capability to capitalize on the opportunities or protect itself from the threats that are presenting the external environment. Ultimately it is the fit that takes place between the external and the internal environment that enables an organization to formulate its strategy . We attempt to understand the internal environment of an organization in terms of the organizational resources and behavior, strengths and weaknesses, synergistic effects, and companiecies. An organization uses types of resources and exhibits a certain types of behaviour. The interplay of these different resources along with the prevalent behavior produces synergy or dysergy within an organization, which leads to the development of strengths or weaknesses over a period of time. Some of these strengths make an organization specially competent t in particular area of its activity causing it to develop competencies. Organsational capability rests on an organizationâ&#x20AC;&#x2122;s capacity and ability it use its competencies to excel in a particular field. Frame work for the development of strategic advantage by an organization.

Strategic advantage

Organizational capability

Competencies

Synergistic effects

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Strengths and weaknesses

Organizational Resources + organizational behaviour The resources behaviour strengths and weaknesses synergistic effects and competencies of an organization determine the nature of its internal environment the above diagram showing the frame work that we have adopted for the explanation of the process of the development of strategic advantage by an organization. It is expected that the readers of this material are aware of these in general. However we shall explain each of these terms here to place them in the scientific context of business policy. Organizational Resources The dynamics of the internal environment of an organization can be best understand in the context of the resource based view of strategy. According to barney (1991), who is credited with developing this view of strategy , a firm is a bundle of resources tangible that and tangible include all assets capabilities organizational processes information knowledge and so on these resources could be classified as physical human and organizational resources. The physical resources are the technology. Plant and equipment geographic location access to raw materials among others. The human resources are training experience judgment intelligence relationships and so on present in an organization. The organizational resources are the formal systems and structures as well as informal relations among groups elsewhere. Barney has said that the resources of an organization can ultimately lead to a strategic advantage for it they posses four characteristics. That is if these resources are valuable, rare, costly to imitate, and non substitutable. Like individuals very few organizations are born with a sliver spoon in the month most organizations have to acquire resources that hard way. The cost and availability of resources are most important factors on which the success of an organization depends. If an organization is favorably placed with respect to the cost and availability of a particular type of resource, if possesses an enduring strength which may be used as a strategic weapon by it against its competitors. Conversely the high cost and scarce availability of a resource are handicaps which cause a persistent strategic weakness in an organization. But the mere possession of resources does not make an organization capable Much depends on their usage within an organization. The usage in turn, is based on the organizational behaviour that we shall look at next. Organizational Behaviour Organizational behaviour is the manifestation of the various forces and influences operating in the internal environment of an organizational that create the ability for or place constraints in the usage of resources. Organizational behavior is unique in the sense that it leads to the development of a special identify and character of an organization. Some of the important forces and influences that affect organizational behavior are : the quality of leadership management philosophy shared values and culture quality of work environmental and organizational climate organizational politics use of power maong other. The perceptive reader would note that what we are proposing here is a marriage of the hard side of an organization its resource configuration with the soft side of behavior the resources and behavior are thus the yin and yang of organizations what they collectively produce are the strengths and weaknesses . Strengths and Weaknesses Organizational resources and behavior do not exist in isolation. They combine in a complex fashion to create strengths and weaknesses within the internal environment of an organization. A strength is an inherent capability which an organization can use to gain strategic advantage. A weakness, on the other hand is an inherent limitation or constraint which creates a strategic disadvantage for an organization. Financial strength for example is a result of the availability of sources of finance, low cost of capital efficient use of funds and so on. Another example is of a weakness in the operations area which results due to inappropriate plant and layout obsolete plants and machinery uneconomical operations and so on in the following sections we will take up a detailed discussion of the strengths and weaknesses in different functional areas within an organization.

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Strengths and weakness do not exist in isolation but combine within a functional; are and also across different functional areas, to create synergistic effects. Synergistic Effects. It is the inherent nature of organization that strengths and weakness like resource and behavior do not exist individually but combine in a variety of ways. For instance two strong points in a particular functional area add up to something more than double the strength. Likewise two weaknesses acting in tandem result in more than double the damage. In effect what we have is a situation where attributes do not add mathematically but combine to produce an enhanced or a reduced impact. Such a phenomenon is known as the synergistic effect. Synergy is the idea that the whole is greater or lesser than the sum of its parts. It is also expressed as the two plus two is equal to five or three effect. Within an organization synergistic effects occur in a number of ways. Ffor example, within a functional area say of marketing the synergistic effect may occur when the product pricing distribution and promotion aspects support each other resulting in a high level of marketing synergy. At a higher level the marketing and production areas may support each other leading to operating synergy. On the other hand marketing inefficiency reduces production the overall impact being negative in which case dysergy ( or negative synergy) occurs. In this manner synergistic effects are an important determinant of the quality and type of the internal environment existing within an organization and may lead to the development of competencies. Competencies On the basis of its resources and bahaviour an organization develops certain strengths and weaknesses which when combined lead to synergistic effects. Such effects manifest themselves in terms of organizational competencies. Competencies are special qualities possessed by an organization that make them withstand pressures of competition in the marketplace. In other words, the net results of the strategic advantages and disadvantages that exist for an organization determine its ability to compete with its rivals. Other terms frequently used as being synonymous to competencies are unique resources core capabilities invisible assets embedded knowledge and so on.

When an organization develops its competencies over a period of time and hones them into a fine art of competing with its rivals it tends to use these competencies exceedingly well. The capability to use the competencies exceedingly well turns them into core competencies. When a specific ability is possessed by a particular organization exclusively or in a relatively large measure. It is called a distinctive competence. Many organizations achieve strategic success by building distinctive competencies around the CSFs. Recall that CSFs are those factors which are crucial for organizational success . A few examples of distinctive competencies are given below. Superior product quality in a particular attribute say a two wheeler which is more fuel efficient than its competitor products. Creation of a market niche by supplying highly specialized products to a particular market segment. Different advantages based on the superior R&D skills of an organization not processed by its competitors. An organizationâ&#x20AC;&#x2122;s access to a low cost financial source like equality shareholders not available to its competitors

A distinctive competence is an advantage a company has over its competitors because it can do something which they cannot or it can do something better than they can It is not necessary of course for all organization to possess a distinctive competence. Neither do all the organizations which possess certain

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distinctive competencies use them for strategic purposes. Nevertheless, the concept of distinctive competence is useful for the purpose of strategy formulation. The importance of distinctive competence in strategy formulation rests with the unique capability it gives an organization in capitalizing upon a particular opportunity the competitive edge it may give a firm in the market place, and the potential for building a distinctive competence and making it the cornerstone of strategy. To some of you we may seen to be making a hairline distinction here between the three terms competencies core competencies and distinctive competencies The difference as you must have noted lies in the degree of uniqueness associated with the next synonymous effects occurring within an organization. You could think of them as being synergistic so long as you are able to make a distinction among them when necessary among the three it is the term core competence that has popularized by prahalad and hamel as an idea around which strategies could be formulated by an organization . Organisational Capability Organisational capability is the inherent capability or potential of an organization to use its strengths and overcome its weakness in order to exploit opportunity and face threats in its external environment it is also viewed as a skill for coordinating resources and putting them to productive use. Without capability resources even through valuable and unique, may be worthless since organizational capability is the capability or potential of an organization, it means that it a measurable capability can be compared yet it is very different to measure organizational capability as it is in the ultimate analysis a subjective attribute. As an attribute it is the sum total of resources and behavior , strengths and weaknesses, synergistic effects occurring is and the competencies of any organisiotan. Several thinkers in the field of strategy favor the line that capabilities are the outcome of an organizationâ&#x20AC;&#x2122;s knowledge base, that is the skills and knowledge of its employees. There is a growing body of opinion that considers organizations as reservoirs of knowledge in which case they are all learning organizations. In fact the concept of organizational learning has spawned a whole school of strategy thought. Strategists are primarily interested in organizational capability because of two reasons. Firstly they wish to know what capacity exists within the organization to exploit opportunities or face threats in its environment. Secondly they are interested in knowing what potential to be developed within the organization so that opportunities could be exploited and threads should be faced in future. Organisational capability is measured and compared through the process of organizational appraisal which is the subject matter of this chapter. A feasible approach to appraising with the organization which is named as capability factors . The organization is to start with the factors and influences operating. But before we move on to a substantive description of the capability factors the last component of organizational appraisal, strategic advantage has to be looked at we do this in the next sub section. Strategic Advantage Strategic advantages are the outcome of organizational capabilities. They are the result of organizational activities leading to rewards in terms financial parameters such as profit or shareholder value and / or non financial parameters such as market share or reputation. In contrast strategic disadvantages are penalties in the form of financial loss or damage to market share. Clearly such advantages or disadvantages are the outcome of the presence or absence of organizational capabilities. Strategic advantages are measurable in absolute terms using the parameters in which they are expressed. So, profitability could be used to measure strategic advantage the higher the profitability the better the strategic advantage. They are comparable in terms of historical performance of an organization or its current performance with respect to its competitors. Competitive advantage is a special case of strategic advantage where there are one or more identified rivals against whom rewards or penalties could be measured. So outperforming rivals in profitability or market standing could be a competitive advantage for an organization. Competitive advantage is relative rather than absolute and it is to be measured and compared with respect to other rivals in an industry. With rising competitiveness in the industry mainly owing to liberalization and reform process the usage of the term competitive advantage has become more pronounced. The term competitive advantage is

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more popular since it has been used as an important concept by the proponents of the positioning school of thought. Strategic advantage is a broader concept while competitive advantage is one of its subsets. The obvious purpose of gaining strategic advantage is to empower organization to realize their strategic intent. Organizational Capability Factors. Capabilities are most often developed in specific functional areas, such as marketing or operations or in a part of functional area such as distribution or R&D. It is also feasible to measure and compare capabilities in functional areas. Thus a company could be considered as inherently strong in market owing to a competence in distribution skills. Or a company could be competitive in operations owing to a superior R&D infrastructure . Organizational capability factors (or simply capability are the strategic strengths and weaknesses existing in different functional areas within an organization which are of crucial importance to strategy formulation and implementation Other terms synonymous with organizational capability factors are : strategic factors strategic advantage factors corporate competence factors and so on. Different types of capability factors exist within the internal environment of an organization, for the purpose of explanation authors divide them into different functional areas, within an organization through these are not per se considered to such. These are rather overarching functions, concerned with the integration and coordination of activities and covering the other four functional areas, but here we consider them as functional areas to draw attention to the fact that these two areas too merit consideration and possess embedded capabilities that have the potential to provide strategic advantage to an organization . It should be remembered, however that a segregation of an organization into these functional areas is arbitrary and each organization needs to choose a basis for classification that would be the most relevant to its structure functions and activities. For instance, a service organization like a corporate hospital may have besides different specialties functions such as a laboratory, radiology unit, therapy, purchase and stores personnel, housekeeping and accounting. An organization of such type of would have functional areas based on its typical activities. We shall now describe capability factors in the six functional areas mentioned above. For each the capability factor, we first define that factor point out some of the important elements that support capability in an area give a few illustrations of typical strengths and lastly provide a few examples from real life business situation to enhance your understanding. Financial Capability Financial capability factors relate to the availability usage and management of funds and all allied aspects that have a bearing of an organizationâ&#x20AC;&#x2122;s capability and ability to implement its strategies. Some of the important factors which influence the financial capability of any organization are as follows. 1. Factors related to sources of funds. Capital structure, procurement of capital controllership, financing pattern, working capital availability, borrowings, capital and credit availability, reserves and surplus, and relationship with lenders, bank and financial institutions. 2. Factors related to the usage of funds; capital investment fixed asset acquisition, current assets, loans and advances dividend distribution, and relationship with shareholders. 3. Factors related to the management of funds. Financial accounting and budgeting systems management control systems, state of financial health cash inflation credit return and risk management cost reduction and control and tax planning and advantages . Based on the above factors, a number of strengths and weaknesses can be found that affect the functional capability of an organization .

The examples given below show how strengths and weaknesses affect the financial capability of organizations.

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High profitability and the availability of surplus working capital with a comfortable cash flow in large measure has provided bajaj auto ltd with the financial capability to become the largest two wheeler manufacturer in India. The murugappa family business group of the TI Cylces fame, has been respected for its sound financial management based on a mix of conservatism reliability in financial dealings, and ability to raise finances for its various companies. Shaw Wallace, the Calcutta based liquour company has a weakened financial capability owing to several reasons. Among these are mergers of several subsidiary units loss of the market value of the investments made in these units, a drop in reserves , and a high debt- equity ratio. Marketing capability Marketing capability factors relate to the pricing promotion and distribution of products or services and all the allied aspects that have a bearing on an organizationâ&#x20AC;&#x2122;s capability and ability to implement its strategies. Some of the important factors which influence the marketing capability of an organization are as follows. Product related factors variety differentiation mix quality positioning packaging and others . Price related factors pricing objectives policies changes protection advantages among others Place related factors , Distribution transportation and logistics marketing channels marketing intermediaries and so on . Promotion related factors Promotional tools sales promotion advertising public relations and so on Integrative and systemic factors marketing mix market standing company image marketing organization marketing system marketing management information system and so on Some of the typical strengths leading to marketing capability are given Here are a few real life illustrations of organizations that possess either strengths or weaknesses which determine their marketing capability . LG electronics who won the A&M best marketing company award for 1998 -99 has several marketing initiatives to its credit apart from meticulous marketing planning and the rapid spread of its distribution network it has had a focused promotion campaign based on health as the unique selling proposition ( USP) for its wide range of products. Maggie two minute noodles has been a strong nestle brand lending it marketing capability in the highly competitive fast food market in India. A premium pricing strategy for its colour television has caused a dent in the marketing capability of Philips India. Customer have not been able to relate better quality or features with the higher prices as compared to what other brands like BPL and videocon have to offer . A focus on franchise outlets has provided a unique distribution strength adding to the marketing capability of archives greetings and Gifts ltd. Operations capability Operations capability factors relate to the production of products or services the use of material resources and all allied aspects that have a bearing on an organizationâ&#x20AC;&#x2122;s capability and ability to implement its strategies. Some of the important factors which influences the operations capability of an organization are as follows.

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1. Factors related to the production system. Capacity location layout product or service design work systems degree of automation extent of vertical integration and others. 2. Factors related to the operations and control system. Aggregate production planning, material supply, inventory, cost and quality control, maintenance systems and procedures and so on . 3. Factors related to the R&D system personnel , facilities, product development, patent rights level of technology used, technical collaboration and support and so on . Given below are a few illustrations of how the existence of strengths or weaknesses can affect the operations capability of an organization . JK tyres pioneered radial tyres in India but has been able to capitalize on this. Technologically, its competitors such as Bridgestone, who have access to the latest tread patterns, have proved to perform better, JK tyres faces a strategic disadvantage owing to its lower operations capability. A case where technology provided a boost to operations capability is that of Amara Raja Batteries. The company introduced to the value regulated lead acid technology and emerged as a market leader in the industrial batteries segment leaving behind established players like exide, standard batteries and Amco. Videocon took over the uptron colour picture tubes unit in order to develop operations capability through vertical integration for manufacturing color televisions. The capability to absorb imported technology is a great strength as seen in the case of Lakshmi Machine works. It is one of the five companies in the world to make the entire range of textile spinning machinery, and the largest such company in India. It entered into a collaboration with Pieter Machine works of Switzerland from whom it got the latest technology. The technology absorption capacityy has played an important role in the companyâ&#x20AC;&#x2122;s success as compared to its other competitors like Mafatlal Engineering company and Texmaco. Personnel Capability. Personnel Capability factors relate to the existence and use of human resources and skills and all allied aspects that have a bearing on an organizationâ&#x20AC;&#x2122;s capacity and ability to implement its strategies some of the important factors which influences the personnel capability of an organization are as follows. Factors related to the personnel system. System for manpower planning selection, development compensation communication and appraisal position of the personnel department within the organization procedures and standards and so on. Factors related to organizational and employees characteristics corporate images quality of managers staff and workers perception about and image of the organization as an employer availability of development opportunities for employees working conditions and so on . Factors related to industrial relations Union management relationship collective bargaining safety welfare and security employee satisfaction and morale among others. Here are few illustrations of how strengths and weaknesses affect the personnel capability of organizations. In the advertising business personnel talent enjoys a high priority and status besides being a competitive industry personnel turnover is a problem which affects the efficiency of an advertising agency lays great emphasis on building up personnel capability by believing in the philosophy of offering not just a job but career and making large investments in training and development the result is high productively per employee and low overhead costs, creating a strategic advantage for the company. Another example from the advertising industry is that Ogilvy and mather Nurturing creatively is an essential aspect of the work culture of any advertising agency Ogilvy and Matherâ&#x20AC;&#x2122;s CEO Rajan Kappor has laid special emphasis on developing and maintaining an environment in the company to develop this highly desirable personnel capability in the agency .

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Metal Box India Ltd was at one time a highly profitability but owing to various problems it had to shut down several plants across the country. The root cause of the problem was the service cash church which was largely the result of the high cost structure owing to wage bills. This resulted in a serious dent in the personnel capability of the company. Besides a large and militant workforce was a weaknesses which the company could not overcome. The comptroller and Accountant General report of 1997 on the working of Indian Airlines pointed out among other factors obstructively strong unions overstaffing and low labour productivity as the reasons for the problems facing India Airlines. These problems have dented the personnel capability of the company and created a serious strategic disadvantage in the competitive airlines industry. Information Management capability Information management capability factors relate to the design and management of the flow of information from outside into and within an organization for the purpose of decision marking and all allied aspects that have a bearing on an organizations capacity and ability to implement its strategies. Some of the important factors which influences the information capability of an organization are as follows. Factors related to acquisition and retention of information Sources quality , quality and timeliness of information retention capacity and security of information . Factors related to the processing and synthesis of information Database management computer systems, software capability and ability to synthesize information. Factors related to the retrieval and usage of information. Availability and appropriateness of information formats and capacity to assimilate and use information. Factors related to the transmission and dissemination. Speed scope width and depth of coverage of information and willingness to accept information. Integrative systemic and supportive factors Availability of IT infrastructure its relevance and compatibility to organizational needs up gradation of facilities, willingness to invest in state of the art systems availability of computer professionals and top management support. Here are a few illustrations that show how strengths and weaknesses affect the information capability of organizations. Banking is a highly integrated business. With the wide geographical dispersal of branches the need for computerized and networking is crucial. The figures for state bank of India are quite revelatory 58 percent of business and 75 percent of profits for 1998 â&#x20AC;&#x201C; 99 came from the 1672 computerization branches out of a total number of 8963 branches. Obviously computerization and networking add to a bankâ&#x20AC;&#x2122;s information capability and enhance to strategic advantage . NIIT a major player in the IT industry has been able to create a significant information capability for itself by networking its widely dispersed offices in several countries around the world. Its senior staff is able to communicate with the help of the internet leading effective and coordinated decision making and action . An illustration of how information capability is used to develop a product can be seen in the case of Hero Motors. The foundation for sound product management is an extensive communication system, in the form of an information chain, and interlinking various functional areas, such as marketing operations purchase materials management and services. General management capability General management capability to the integration coordination and direction of the functional capabilities towards common goals and all the allied aspects that have a bearing on an organizationâ&#x20AC;&#x2122;s capability and ability to implement its strategies.

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Some of the important factors which influences the general management capability of an organization are as follows. Factors related to the general management system . strategic management system , processes related to setting strategic intent strategy formulation and implementation machinery strategy evaluation system, management information system corporate planning system , rewards and incentives system for top managers and so on . Factors related to general managers Orientation risk propensity values norms personal goals competence capacity for work track record balance of functional experience and so forth. Factors related to external relationships. Influence on and rapport with the government regulatory agencies and financial institutions public relations sense of social responsibility philanthropy public image as corporate citizen and so on . Factors related to organizational climate. Organisational culture use of power political processes, balance of vested interests introduction acceptance and management of change nature of organizational structure and controls and so on . Structuring organizational appraisal Just as environment appraisal is structured through an environment thereat and opportunity profile ( for details , see chapter 4) Organisational appraisal can also be structured through various techniques. For instance clueck proposes a preparation of the strategic advantage profile (SAP) where the results of organizational appraisal are presented in a summarized form. Another approach suggested by Rowe et al is to prepare a company capability profile as a means for assessing a companyâ&#x20AC;&#x2122;s strengths and weaknesses in dealing with the opportunities and threats in the external environment. Here we propose a similar approach of making an organizational capability profile which can be summarized in the form of a SAP. The SAP is then matched with the environmental threats and opportunity profile, which may have been prepared while structuring the environmental appraisal in order to look the strategic alternatives and exercise a strategic choice . Preparing the organizational capability profile The organizational capability profile (OCP) is drawn in the form of a chart as depicted in Exhibit 5.11 which shows a summarized OCP. The strategists are required to systematically assess the various functional areas and subjectively assign values to the different functional capability factors and sub factors along a scale ranging from the values of -5 to +5 a detailed OCP may run into several pages where each of the sub factors constituting the different functional capability factors can be assessed In this manner a summarized OCP as shown in Exhibit 5.11 may be prepared . Summarized form of organizational Capability profile Capability Factors Weakness normal strength -5 0 1. Financial capability factors (a) sources of funds (b) Usage of funds ( c) Management of funds 2. Marketing capability factors (a) product related (b) Price related (c) Integrative and systematic 3. Operations capability factors (a) production system (b) operations and control system \ (c) R&D system 4. Personnel capability factors (a) personnel system

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(b) Organizational and employee characteristics (c) Industrial relations 5. Information management capability factors (a) Acquisition and retention of information (b) Processing and synthesis of information (c) Retrieval and usage of information (d) Transmission and dissemination of information . (e) Integrative systemic and supportive . 6. General management capability factors (a) General management system (b) External relations (c) Organizational climate . (d) After the completion of the chart the strategists are in a position to assess the relative strengths and weaknesses of an organization in each of the six functional areas and identify the gaps that need to be filled or the opportunities that could be used. The preparation of an OCP provides a convenient method to determine the side influences the factors that support or pose a threat to its existence , and its over all capability to compete in a given industry .

Preparing the strategic advantages profile Based on the detailed information presented in the OCOP, it is possible to prepare concise chart of a strategic advantage profile. An SAP can also be prepared directly when students analyse cases during classroom learning without making a detailed OCP, A SAP Strategic advantage profile (SAP ) for a Bicycle company Capability factor competitive strengths or weaknesses 1. Finance --- High cost of capital; reserves and surplus position unsatisfactory 2. Marketing --- Fierce competition in industry; company is position secure at present 3. operations --- plant and machinery in excellent condition captive sources for parts and Components available. 4. Personnel --- Quality of managers and workers comparable with that in competitor companies . 5. Information --computerized management information system in the process pf development traditional functions such as payroll and accounting computerized . 6. General management --- High quality and experienced top management generally adopts a proactive stance with regard to decision making. The SAP presented in above Exhibit clearly shows the strengths and weaknesses as different functional areas for instance the company has to use its strengths in the area of operations and in general management areas. A gap is also indicate and prosper it a competitive industry like bicycle manufacturing. In marketing through the competitive position is secure at present it cannot be said that it will remain so in the future . The SAP indicates that strategists can initiate action to cover the gaps and use the companyâ&#x20AC;&#x2122;s strengths in the light of environmental threats and opportunities . The probable line of action to be adopted for covering the gaps and using the companyâ&#x20AC;&#x2122;s strengths in the light of environmental threats and opportunities is found through considering strategic alternatives at the corporate level and the business level and exercising a strategic choice

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BUSINESS POLICY & STRATEGIC MGMT. Unit Questions 1. 2. 3. 4. 5. 6. 7. 8. 9. 10. 11.

What is meant by ‘ strategic intent? Give brief explanations of each of these concepts ( a) stretch (gb) Leverage (e) Fit? What is your vision as an individual? What are the possible pitfalls of not having a vision for an organization? Define ‘ Mission in your own words? Mention the characteristics of a good mission statement ? Explain the three dimensions of a business definition? State the issues that are of importance to objective setting? Mention the characteristics of objectives? Name some of important constraints under which objectives are set? To what different uses can CSFs be put in strategic Management ?

Note and References Hamel G and C K Prahalad “ strategic Intent”, Harvard Business Review ( 65) Hamel G and C K Prahalad, “ Strategy as stretch and leverage”, Harward Business Review ( 69) Drucker P. F Management Tasks, Responsibilities practices ( New york: McGraw- Hill 1996) “ Developing the HRD way “ Business India, (Dec 14-27 1987 ).

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UNIT - III STRATEGY ALTERNATIVES 3.0 Introduction Environmental appraisal and organizational appraisal lead to the generation of strategic alternatives. These are the possible strategies that an organization can consider for adoption . the choice of strategies is wide and much would depend on how an organization perceives its strengths and weaknesses vis â&#x20AC;&#x201C;a vis the opportunities and threats the external environment presents. In unit 2, we saw that strategies could be formulated at different levels. There could be the corporate SBU or business and functional level strategies strategic alternatives exist before a firm therefore at these three levels. What this means is that a firm has to exercise a choice at three levels for choosing alternatives that it would implement. First a firm may choice the corporate strategy and then the SBU or business level strategy.Finally it may work on the details of the functional level strategies in each of its businesses . This unit focuses on the corporate level strategies and take up the SBU or business level strategies. Further we shall see the major types of strategies that are usually adopted by Indian organizations. We shall cover the stability strategies expansion strategies through concentration, concentration, integration, diversification, cooperation, and internationalism strategies diversification integration, cooperation and internationalization, strategies and the retrenchment strategies of turnaround divestment and liquidation and finally the combination strategies Corporate Level Strategies 3.1 GRAND STRATEGIES Corporate level strategies are basically about the choice of direction that a firm adopts in order to achieve its objectives. There could be small business firm involves in a single business, or a large complex and diversified conglomerate with several different businesses. The corporate strategy in both these cases is about the basic direction of the firm as a whole. In the case of the small firm it could mean the adoption of courses of action that would yield a better profit for the firm. In the case of the large firm the corporate level strategy is also about managing the various businesses to maximize their contribution to the overall corporate objectives. Recall that in earlier section we had referred to the concept of business definition Abell has suggested defining and alternative technologies The business definition for a small firm would be simple while that for a large firm it would be quite complex. A large firm would consist of several businesses each of which could be defined in terms of these three dimensions. The complexity of large firm arises from the fact that each of its businesses defined along these three dimensions will result in a variety of customer groups, customer functions and alternative technologies that a firm is involved with. It is therefore common to find multibusiness firms with interests in serving a diverse base of customer groups, performing a variety of customer functions for them and making use of range of several different technologies . Corporate level strategies are basically about decisions related to allocating resources among the different businesses of a firm, transferring resources from one set of businesses to others and managing and nurturing a portfolio of businesses in such a way that the overall corporate objectives are achieved. An analysis based on business definition provides a set of strategic alternatives that an organization can consider. â&#x20AC;&#x153; strategic alternatives revolve around the question of whether to continue or change the business the enterprise is currently in or improve the efficiency and effectiveness with which the firm achieves its corporate objectives in its chosen business sector according to Glueck, there are four grand strategic alternatives:

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stability, expansion, retrenchment and any combination of these three. These strategic alternatives are termed as grand strategies. Other authors refer to them as basic strategies or generic strategies. We will shortly see what each of these grand strategies mean and why they are called as such. E. Major reasons for adopting different Grand strategies. A stability strategy is adopted because. 1. It is less risky, involves fewer changes and people feel comfortable with things as they are . 2. The environment faced is relatively stable 3. Expansion ,may be perceived as being threatening 4. Consolidation is sought through stabilizing after a period of rapid expansion . B. Expansion strategy is adopted because . 1. It may become imperative when environment demands increase in pace of activity . 2. Psychologically, strategists may feel more satisfied with the prospects of growth from expansion chief executives may take pride in presiding over organizations perceived to be growth â&#x20AC;&#x201C; oriented . 3. Increasing size may lead to more control over the market vis-a vis competitors. 4. Advantages from the experience curve and scale of operations may accrue C. Retrenchment strategy is adopted because . 1. The management no longer wishes to remain in business either partly or wholly due to continuous losses and in viability. 2. The environment faced is threatening . 3. Stability can be ensured by reallocation of resources from unprofitable to profitable businesses . D. Combination strategy is adopted because. 1. The organization is large and faces a complex environment. 2. The organization is composed of different businesses, each of which lies in a different industry requiring a different response . Let us a birdâ&#x20AC;&#x2122;s eye view of the four grand strategies . 3.2 Stability strategies. The stability grand strategy is adopted by an strategist when in attempts at an incremental improvement of its functional performance by marginally changing one or more of its business in terms of their respective customer groups, customer functions and alternative technologies either singly or collectively . In order to understand how stability strategies work, here are three examples to illustrate how organizations could aim at stability in each of the three dimensions of customer groups, customer functions and alternatives technologies, respectively. A packaged tea company provides strategies a special service to its institutional buyers apart from its consumer sales through market intermediaries in order to encourage bulk buying and thus improve its marketing efficiency. A copier machine company provides better after sales to its existing customers to improve its company and product image, and increase the sale of accessories and consumables. A steel company modernizes its plant to improve efficiency and productivity Note that all three companies here do not go beyond what they are presently doing, they serve the same markets with the present products using the existing technology. The strategies aim at stability by causing the companies to marginally improve their performance, or at least letting them remain where they are in case they face a volatile environment and a highly competitive market. The essence of stability strategies is therefore, not doing nothing but sustaining a moderate growth in line within the existing trends. Where substantial growth is aimed at the strategy of expansion has to adopted .

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3.3 Expansion strategies. The expansion grand strategy is followed when an organization aims at high growth by substantially broadening the scope of one or more of its businesses in terms of their respective customer groups, customer functions, and alternative technologies singly or jointly in order to improve its overall performance . Because of the many reasons for which they are adopted, expansion strategies are quite popular. Given below are three examples to show how companies can aim at expansion either in terms of customer groups, customer functions or alternative technologies. A chocolate manufacturer expands its customer groups to include middle aged and old persons among its existing customers comprising of children and adolescents. A stockbroker’s firm offers personalized financial services to small investors apart from its normal functions of dealing in shares and debentures in order to increase the scope of its business and spread its risks. A printing firm changes from the traditional letter press printing to desk top publishing in order to increase its production and efficiency. In each of the above cases, the company moved is one or the direction so as to substantially alter its present business definition . Expansion strategies have a profound impact on a company’s internal configuration causing extensive changes in almost all aspects of internal functioning. As compared to stability, expansion strategies are more risky. Sometimes strategies, like army commanders , do think it better to retreat than to advance it is such situations that retrenchment is a feasible strategic alternative. 3.4 Retrenchment strategies A retrenchment grand strategy is followed when an organization aims at a contraction of its activities through substantial reduction or the elimination of the scope of one or more of its businesses, in terms of their respective customer groups customer functions or alternative technologies either singly or jointly in order to improve its overall performance. Retrenchment involves a total or partial withdrawal from a customer group customer function or the use of an alternative technology in one or more of a firm’s businesses, as can be seen from the situations given below. A pharmaceutical firm pulls out from retail selling to concentrate on institutional selling in order to reduce the size of its sales force and increase marketing efficiency. A corporate hospital decides to focus only on specialty treatment and realize higher revenues by reducing its commitment to general cases which are typically less profitable to deal with. A training institution attempts to serve a large clientele through the distance learning system and to discard its face to face interaction methodology or training in order to reduce its expenses and use the existing facilities and personnel more efficiently . In this manner retrenchment attempts to “ trim the fat” and results in a ‘slimmer’ organizational benefit of unprofitable customer groups, customer functions or alternative technologies. All the situations described above are in fact an over simplification of the complex reality that an organization faces. In order to deal with the real life situations organizations have to evolve a combination of the grand strategies.

3.5 Combination strategies. The combination grand strategy is followed when an organization adopts a mixture of stability, expansion, and retrenchment either at the same time in its different businesses or at different times in the same business with the aim of improving its performance.

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Any combination strategy is the result of a serious attempt on the part of strategists to take into account the variety of environmental and organizational factors that affect the process of strategy formulation. Complicated situations generally require complex solutions. Combination strategies are the complex solutions that strategies have to offer when faced with the difficulties of real life business.

Example; A paints company augments its offering of decorative paints to provide a wider variety to its customers (stability ) and expands its paints to provide a wider industrial and automotive paints (expansion). Simultaneously, it decides to close down the division which undertakes large scale painting contract jobs (retrenchment) Over the years strategic changes at a large business group indicate that it has been strengthening its manufacturing base and divesting its trading activities. Stability has been aimed at in some of its divisions by retrenching the unprofitable products and services, while major expansion has taken place in the case of its industrial products and construction business. A variety of grand strategies have thus been followed, both sequentially and simultaneously creating a complex web of strategies in line with the nature of the conglomerate that the company actually is . We proceed now to a description of the major types of strategies that organizations usually adopt. The following strategies will be discussed in detail. 1. Stability strategies (a) No change strategies (b) Pause / proceed with caution strategies (c) Profit strategies

(a) (b) (c) (d) (e)

2. Expansion strategies Expansion through concentration Expansion through integration Expansion through diversification Expansion through cooperation Expansion through internationalsation

3. Retrenchment strategies (a) Turnaround strategies (b) Divestment strategies (c) Liquidation strategies 4. Combination strategies (a) simultaneous combination (b) sequential combination (c) combination of simultaneous and sequential strategies 3.1.1 Stability strategies As we said the previous section stability strategies refer to attempts made by an organization at incremental improvement of functional performance . This grand strategy can be relevant for a firm operating in a reasonably certain and predictable environment. Usually followed by small and medium sized firms stability strategies can be useful in the short run when such firms are satisfied with their current performance. Stability strategies could be of three types all of which are discussed below. No change strategy. As the term indicate this stability strategy is a conscious decision to do nothing new that to continue with the present business definition. This could be characterized as an absence of strategy through in reality it is not so. Taking no decision is sometimes a decision too.

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When faced with a predictable and certain environment and a stable organizational environment a firm decides to continue with its present strategy. This is so because the firm does not find is worthwhile to alter the present situation by changing its strategy. There are no significant opportunities or threats operating in the environment. There are no major new strengths and weaknesses within the organization. There are no new competitors and no obvious threat substitute products. Taking into account the external and internal environmental situation the firm decides not to do anything new. But one must a distinction between an inactive firm which does not wish to change it strategy owing to inertia and a firm that consciously decides to continue with its present strategy. In the former case, it would be dangerous for the firm to be complacent. In the latter case, it would be prudent for the firm to continue with its present strategies . Profit Strategy No firm can indefinitely continue with a no- change strategy. Sometimes things do change and the firm is faced with a situation where it has to do something. A firm may assess the situation and assume that its problems are short â&#x20AC;&#x201C; lived and will go away with time. Till then the firm tries to sustain its profitability by artificial measures by adopting a profit strategy. For instance in a situation where the profitability is drifting lower, firms undertake measures to reduce investments cut costs raise prices, increase productively, or adopt some such measures to tide over what are supposed to be temporary difficulties. The problems are ascribed to underfavourable and transient external factors such as economic recession, government attitude, industry downturn, competitive pressures, and the like, the firm assumes that these problems are going to remain only in the short run and the situation would turn favorable after some time. Till that time it is better to lie and sustain profitability by whatever means possible. Obviously such a strategy could only work if the problems are indeed temporary. If the problems persist, then such a strategy will only deteriorate the firmâ&#x20AC;&#x2122;s position. Pause / Proceed with caution strategy . Imagine an advance reconnaissance party going ahead to monitor the situation be fore the troops move in full strength to encounter the enemy. Pause /proceed with caution strategy is such a tactic. It is employed by firms that wish to test the ground before moving ahead with a full fledged grand strategy, or by firms that have had a blistering pace of expansion and wish to rest a while before moving ahead. This is essential in several cases where an intervening phase of consolidation is necessary before a firm could embark of further expansion strategies. The purpose is to let the strategic changes seep down the organizational levels allow structural changes to take place and let the systems adapt to the new strategies. In this manner the pause proceed with caution strategy is a temporary strategy just like the profit strategy. It differs through from the profit strategy in the way the objectives are defined. Which profit strategies are enforced choices aimed at sustaining profitability till such time that environmental conditions become amore hospitable, the pause / proceed with caution strategy is a deliberate and conscious attempt to adjourn major strategies changes to a more opportune time or when the firm is ready to move on with rapid strides again. 3.6. 2 Expansion strategies Growth is a way of life. Almost all organization plan to expand. This is why expansion strategies are the most popular corporate strategies. Companies aim for substantial growth. A growing economy, burgeoning markets, customers seeking new ways of need satisfaction and emerging technologies offer ample opportunities for companies to seek expansion . In this section, we will try to cover a lot of ground by describing five types of expansion strategies . (a) (b) (c) (d) (e)

Expansion through concentration . Expansion through integration Expansion through diversification Expansion through cooperation Expansion through internationalization.

Expansion through concentration Concentration is a simple first level type of expansion grand strategy. It involves converging resources in one or more of a firmâ&#x20AC;&#x2122;s businesses in terms of their respective customer needs, customer functions or alternative technologies either singly or jointly in such a manner that it results in expansion. In

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business policy terminology concentration strategies are known variously as intensification focus or specialization strategies . Peters and waterman (1982) in search for excellence advocated a parameter for successful firms which they called ‘stick to the knitting’. Concentration strategies are in other words ‘stick to the knitting strategies’. Excellent firms tend to rely on doing what they know they are best at doing In practical terms concentration strategies involve investment of resources in a product line for an identified market with the help of proven technology. This may be done by various means. A firm may attempt focusing intensely on existing markets may try attracting new users for existing products resulting in a market development type of concentration. Alternatively it may introduce newer products in existing markets by concentration on product to take place. 3.6.3 Expansion through integration Recall that we referred to the horizontal and vertical dimension of grand strategies in the first section of this chapter. These dimensions are used define what are known as integration strategies. The pivot around which integration strategies are designed is the present set of customer functions and customer groups. In other words a company attempts to widen the scope of its business definition in such a manner that its results in serving the same set of customers. The alternative technology dimension of the business definition undergoes a change. Integration basically means combining activities related to the present activity of a firm. Such a combination may be done on the basis of the value chain. Value chain is a set of interlined activities performed by an organization right from the procurement of basic raw materials down to the marketing of finished products to the ultimate consumers so a firm may move up or down the value chain to concentrate more comprehensively on the customer groups and needs that it is already serving. A firm that adopts integration as the expansion strategy commits itself to adjacent businesses . Integration is an expansion strategy as its adoption results in a widening of the scope of the business definition of a firm. Integration is also a subset of diversification strategies as it novels doing something different is also a subset of diversification strategies as it involves doing something different from what has been doing previously. Several process based industries such as petrochemicals steel textiles or hydrocarbons have integrated firms. These firms deal with products with a value chain extending from the basic raw materials to ultimate consumer. Firms operating at one end of the value chain attempt to move up or down in the process while integrating activities adjacent to their present activities . There are certain conditions under which firms are motivated to adopt integration strategies. Transaction cost economics, a branch of study in the economics of transactions and their costs helps to explain the situation where integration strategies could work. According to transaction cost economics a make or buy decision is taken when firms wish to negotiate with suppliers or buyers. The cost of making the items used in the manufacture of one’s own products are to be evaluated against the cost of procuring the form suppliers. If he cost of making are less than the cost of procurement then the firm moves up the value chain to make items itself. Like wise if the cost of selling the finished products is lesser than the price paid to the sellers to do the same thing then it is profitable for the firm to move down on the value chain. In both these cases the firm adopts an integration strategy. Among the integration strategies we have two types; vertical and horizontal integration. Vertical integration when an organization starts making new products that serve its own needs, vertical integration takes place. In other words any new activity undertaken with the purpose of either supplying inputs such as raw materials or serving as a customer for outputs ( such as marketing of firms product) is vertical integration. Vertical integration could be of two types ‘backward and forward integration’ backward integration means retreating to the source of raw materials while forward integration moves he organization nearer to the ultimate customer. Horizontal integration : when an organization takes up the same type of products at the same level of production or marketing process. It is said to follow a strategy of horizontal integration. When a luggage company takes over its rival luggage company, it is horizontal integration ( or a merger). Horizontal integration

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strategy may be frequently adopted with a view to expand geographically by buying a competitorâ&#x20AC;&#x2122;s business to increase the market share or to benefit from economies of scale. For example solitaire India Ltd is a prominent manufacturer of TVs and has a sizeable presence in the market in southern India. It started with the name of Hi Beam Electronics Ltd in 1974. subsequently this unit was merged with two other units to form a consortium called Tri-Star Electronics in 1978 the brand name solitaire was adopted. In this manner the growth strategy of the company started with horizontal integration. 3.6.4 Expansion through Diversification . Diversification is a much used and much talked about set of strategies. These strategies involve all the dimensions of strategic alternatives. Diversification may involve internal or external, related or unrelated, horizontal or vertical and active or passive dimensions either singly or collectively essentially, diversification involves a substantial in the business definition singly or jointly in terms of customer functions customer groups or alternative technologies of one or more of a firmâ&#x20AC;&#x2122;s businesses. Among different types of diversification strategies, we have described below the two basic diversification strategies. Concentric diversification: when an organizations takes up an activity in such a manner that it is related to the existing business definition of one or more of a firmâ&#x20AC;&#x2122;s businesses, either in terms of customer groups, customers functions or alternative technologies, it is called economic diversification . Concentric diversification may be three types Marketing related concentric diversification: when a similar type of product is offered with the help of unrelated technology, for example a company in the sewing machine business diversifies into kitchenware and household appliances which are sold to housewives through a chain of retail stores. Technology related concentric diversification: when a new type of product or service is provided with the help of related technology, for example a leasing firm offering hire- purchase services to industrial customers also starts consumer financing for the purchase of durables to individual customers. Marketing and technology related concentric diversification when a similar type of product ( or service) is provided with the help of related technology, for example a raincoat manufacturer makes other rubber based items such as waterproof shoes and rubber gloves sold through the same retail outlets. Conglomerate diversification: When an organization adopts a strategy which requires taking up those activities which are unrelated to the existing business definition of one or more of its businesses , either in terms of their respective customer groups customer functions or alternative technologies, it is called conglomerate diversification. There are several examples of Indian companies which have adopted a path of growth and expansion through conglomerate diversification. The classic examples is one ITC, a cigarette company diversifying into the hotel industry. Why are diversification adopted? There are many reasons why organizations adopt diversification strategies. The three basic and important reasons are: 1. Diversification strategies are adopted to minimize risk by spreading it over several businesses. 2. Diversification may be the only way out if growth in existing businesses is blocked due to environmental and regulatory factors. 3. Diversification may be used to capitalize on organizational strengths or minimize weaknesses. Diversification strategies have own advantages and disadvantages. Concentric diversification enables a firm to attain synergy by exchange of resources and skills and to avail economics of scale and tax benefits. On the other hand, the disadvantage of Concentric diversification lies in the increase in risk and commitment and reduction in flexibility. Conglomerate diversification offers the advantage of better management and allocation of cash flows, realizing a higher return on investments, and the reduction of risk by spreading investment in different businesses and industries. It has the disadvantages of diversion of resources and

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attention to other areas leading to a lack of concentration and facing the risks of managing entirely new businesses. The idea whether diversification is an effective strategy has assured significance in view of the fact the ideas of core competence and focus what we call concentration here have gained greater acceptability among companies .Diversification specially unrelated one seem to be out of favor. But there is a divergent and interesting view of which strategies could be better for companies in developing countries like India Exhibit 6.6 presents a positive view of diversification for Indian companies. Cooperative strategies could be of the following types; 1. Mergers 2. Takeovers or acquisition 3. Joint ventures 4. Strategic alliances Merger and takeover ( or acquisition strategies essentially involve the external approach to expansion. Basically two or occasionally more than two entries are involved. There is not much difference in the three terms used for such types of strategies and they are frequently used synonymously. But a subtle distinction can be made. While mergers take place when the objectives of the buyer firm and the seller firm are matched to a larger extent, takeovers or acquisitions usually are based on the strong motivation of the buyer firm to acquire. Takeover is a common way for acquisition and may be defined as the â&#x20AC;&#x153; attempt ( often sprung as a surprise ) of one firm to acquire ownership or control over another firm against the whishes of the latterâ&#x20AC;&#x2122;s management ( and perhaps some of its stock holders)â&#x20AC;&#x2122;. In fact takeovers are frequently classified as hostile takeovers (which are against the whishes of the acquired firm), and friendly takeovers (by mutual consent in which case they could also be described as merger. Joint ventures occur when an independent firm is created by at least two other firms. In an era of globalization, joint ventures have proved to be an invaluable strategy for companies looking for expansion opportunities globally. Strategic alliances are partnerships between firms whereby their resources capabilities and core competencies are combined to pursue mutual interests to develop, manufacture or distribute goods or services. Like joint ventures strategic alliances have become quite popular as strategic alternatives for firms looking for cooperation among national as well as international partners Discussion on each cooperative strategies follows. Merger strategies A merger is a combination (other terms used: amalgamation consolidation, or integration) or two or more organizations in which one acquires the assets and liabilities of the other in exchange for shares or cash or both the organizations are dissolved and the assets and liabilities are combined and new stock is issued for the organization which is acquired. It is a merger. If both organizations dissolve their identify to create a new organization. It is consolidation there are several examples of mergers in the Indian corporate world such as Polyolefin Industries with NOCIL, TVS Whirlpool ltd with Whirlpool of India Ltd, sandoz ( India) Ltd with Hindustan Ciba Geigy Ltd. And Nirma Detergents Ltd. Nirma Soaps and Detergents Ltd, and Shiva Soaps and Detergents Ltd with Nirma Ltd. Types of mergers: classified as under.

Mergers may often be on different types. Like integration, mergers may be

Horizontal mergers take place when there is a combination of two or more organization in the same business, or of organizations engaged in certain aspects of the production of marketing processes. For instance a company making footwear combines with another footwear company. Or a retailer of pharmaceuticals combines with another retailer in the same business. Vertical mergers: take place when there is a combination of two or more organization necessarily in the same business complementary either in terms of supply of materials ( inputs) or marketing of goods and

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services ( outputs). For instance a footwear company combines with a leather tannery or with a chain of shoe retail stores.

Concentric mergers: take place when there is a combination or two or more organization related to each other either in terms of customer functions, customer groups, or the alternative technologies used. Thus, a footwear company combining with a hosiery firm making socks or another specialty footwear company or with a leather goods company making purses handbags and so on. Conglomerate mergers take place when there is a combination of two or more organization unrelated to each other, either in terms of customer functions, customer groups or alternative technologies used. For example, a footwear company combining with a pharmaceutical firm. Merger carried out in reverse are known as demergers of spin offs “ Demerger involves spinning off an unrelated of an unrelated business/division in a diversified company into a stand alone company along with a free distribution of its shares to the existing share holders of the original company. There are a few cases of demergers in India namely the demerger of Hoechst Schering Agrevo Ltd from Hoechst India Ltd. Ciba Specialty from Hindustan Ciba Geigy Ltd. Sandoz India Ltd from Sandoz renamed as Clariant India and Aptech from Apple Industries Ltd. Reasons for mergers. For a merger to take place, two organizations have to act. One is the buyer organization and the other is the seller. Both types of organizations have a set of reasons on the basis of which they merge. Glueck has identified the reasons as follows. Why the buyer wishes to merge. 1. 2. 3. 4. 5. 6. 7. 8.

to increase the value of the organization’s stock to increase the growth rate and make a good investment To improve stability of earning and sales To balance , complete or diversify product line to reduce competition To acquire needed resources quickly ‘ To avail tax concessions and benefits. To take advantage of synergy

Why the seller wishes to merge. 1. 2. 3. 4.

To increase the value of the owner’s stock and investment To acquire resources to stabilize operations To benefit from tax legislation . To deal with top management succession problem.

3.7 Takeover strategies Takeover or acquisition is a popular strategic alternative adopted by Indian companies. For more than three decades after independence the normal route of growth was through licensing and setting up new projects. The post liberalization period has been an increasing use of takeover strategies (or simply takeovers) as a means of rapid growth. How takeovers take place : Certain guidelines can be used for takeovers to take place systematically for instance a six step procedure recommended for acquisition includes the following . 1. 2. 3. 4. 5. 6.

Spell out the objective Indicate how the objective would be achieved . Assets managerial quality Check the compatibility of business styles Anticipate and solve problems early Treat people with dignity and concern .

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It is interesting to know how the much talked about takeovers take place in reality first the motivation for a takeover is defined alerts informally. The reasons for takeovers are many quick growth diversification establishing oneself as an in dustrialist reducing competition increasing the market share, or even creating good will ( if sick units are taken over for rehabilitation ) besides these rational reasons there might be others which are purely irrational such as greed or lust to become rich to accumulate wealth to build an industrial empire or to humble competitions and business opponents. The second step in a takeover is to arrange for financing we referred to the different models of financing of mergers. Apart from these there are leveraged buyouts (LBOs) or bootstrap acquisitions which involve raising funds by pledging the assets of the firm to be taken over. After finances have been arranged a move usually discreet is made through a trusted intermediary who is either an accountant a lawyer or a businessman, development and merchant bankers too act as intermediaries. Negotiations are made keeping to view a number of factors like the valuation of assets, business goodwill, market opportunities growth potential and so on and a final arrangement is made by fixing the price to be paid for share transfer. In this manner a friendly takeover is consummated. Tata teaâ&#x20AC;&#x2122;s takeover of Consolidated coffee (a grower of coffee beans) and Asian coffee ( a processor) is an example of a friendly takeover. Hostile takeovers ( where a takeover is resisted or expected to be opposed by the existing management or professionals ) follow a different route. Here the shares are picked from the open markets and controlling interests obtained. With the tacit help of other majority shareholders (usually one or more of the financial institutions) a bid is made to enter the companyâ&#x20AC;&#x2122;s board and to acquire control resistance is offered by the existing management by refusing to register the transfer of shares or to forestall the moves by deals through court orders and injunctions. It is believed that political support matters a lot in the measure of success achieved in a bid to takeover a firm. The NEPC bid for modiluft is a classic example of a hostile takeover as the modiluft management got the nerws of takeover from the leading dailies. Later the takeover attempt got mired in controversy and court interventions. Pros and cons of takeovers Arguments for and against are often put forth related to takeovers. One school of thought believes that takeovers are necessary and desirable ( at least, not bad ) because they ensure management accountability, offer easy growth opportunities create mobility of resources avoid gestation periods and hurdles involved in new projects, offer a chance to stick units to survive and open up alternatives for selective divestment. The opponents of takeovers argue that professionalism gets replaced by money power, that takeovers do not create any real assets for society and are detrimental to the national economy, the interest of minority shareholders is not protected and a avoidable stress and strain are created in the companies taken over or exposed to the threat of takeovers. Takeovers in India though most of them have been controversial and consequently have faced adverse publicity are expand to be a viable strategic alternative for organizations which choose the external expansion strategy. In fact where the reasons for takeover are rational like making it a part of the investment portfolio, using it to consolidate capacities, taking assistance in diversification and integration, and creating synergistic effects there a takeover strategy is a good proposition. Joint venture strategies Merger refer to a combination of two or more companies into one company and may be possible in two ways absorption and consolidation. Absorption take place in mergers and acquisitions where the company acquires another company. Consolidation take place when two or more companies combine to form a new company. Conditions for joint ventures Joint ventures may be useful to gain access to a new business mainly under four conditions 1. When an activity is uneconomical for an organization to do alone. 2. When the risk of business has to be shared and therefore is reduced for the participating firms. 3. When the distinctive competence of two or more organizations can be brought together 4. When setting up an organization requires surmounting hurdles, such as, import quotas tariffs nationalistic political interests and cultural roadblocks.

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From the above conditions it can be seen that joint ventures are an effective strategy when development costs to be shared risks spread out and expertise combined to make effective use of resources.

Type of joint ventures Joint ventures are common within industries and in various countries but they are specially useful for entering international markets. From the point of view of Indian organization, the following types of joint ventures are possible. 1. 2. 3. 4. 5.

Between two firms in one industry Between two firms across different industries Between an Indian firm and a foreign company in India Between and Indian firm and a foreign company in that foreign country Between an Indian firm and a foreign company in a third country.

Benefits and drawbacks in joint ventures The major benefits are likely to accrue from joint ventures include minimizing risk, reducing an individual companyâ&#x20AC;&#x2122;s investment, having access to foreign technology, broad based equity participation, access to governmental and political support, entering new fields of business and synergistic advantages. The disadvantages that may arise in joint ventures are problems in equity participation, foreign exchange regulations, lack of proper coordination among participating firms, cultural and behavioral differences and the possibility of conflict among the partners. Strategic alliances. Yoshino and Rangan define strategic alliances in terms of three necessary and sufficient characteristics; Two or more firms unite to pursue a set of agreed upon goals but remain independent subsequent to the formation of the alliance. The partner firms share the benefits of the alliance and control over the performance of assigned tasks perhaps the most distinctive characteristic of alliances and the one that makes them so difficult to manage. The partner firms contribute on a continuing basis in one or more key strategic areas, for example, technology, product, and so forth. Lando zeppei managing partner of Booz flen and Hamilton defines strategic alliance as a cooperative arrangement between two or more companies where A common strategy is developed in unison and a win attitude is adopted by all parties. The relationship is reciprocal with each partner prepared to share specific strengths with each other thus lending power to the enterprise A pooling of resources investments and risks occurs for mutual ( rather than individual gain . In brief say Mehta and samanta, strategic alliances are a, â&#x20AC;&#x2DC;cooperation between two or more independent firms involving shared control and continuing contributions by all partners for mutual benefitsâ&#x20AC;&#x2122;. Examples of strategic alliances abound alliances such as TVS Suzuki and Mahindra Ford, BPLSanyo, Videocon- Sansui have stood the test of time Ranbaxy went into a strategic alliance with Eli Lilly of the US to realize its mission of becoming a research- based international pharmaceutical company. The opening up of the infrastructure sector in India has let to great opportunities for strategic alliances. The telecommunication sector has witnessed the coming together of several local and global firms such as Crompton Greaves and Millicom, the SPIC group and Telstra, Max (GSM) and British Telecom, Usha Martin

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and Telecom Malaysia among several others. The roads and highways sector has created conditions for several global giants joining hands with reputed Indian companies like the alliances of unitech and Hyundai engineering and constructions, THC India and Trafalgar House international Tarmat and Samsung and others. A good example of synergistic benefits arising out of a strategic alliance is that of Taj Hotels and British Airways, where both create advantages for each other through complementarily of airline and hotel services. Types of strategic alliances. Several typologies of strategic alliances are available in business policy literature. Here we give one classification. Given by Yoshino and Rangan, based on two dimensions of the extent of organizational interaction and conflict potential between alliance partnersâ&#x20AC;&#x2122; When the values of these dimension are higher or low then four types of strategic alliances emerge. 1. Procompetitive alliances ( Low interaction / low conflict ): These are generally, interindustry, vertical value chain relationships between manufactures and their suppliers or distributors. Such as alliances offer the benefits of vertical integration without firms actually investing in resources for manufacturing inputs or distributing semi- finished or finished goods. Supplier and buyer firms entering upon long term contracts constitute procompetitive alliances . 2. Noncompetitive alliances (high integration / Low conflict) These are intraindustry partnerships between noncompetitive firms. Such alliances can be entered upon by firms that operate in the same industry yet do not perceive . each others as rivals. Their areas of activity do not coincide and they are sufficiently dissimilar to prevent feelings of competitiveness arising. Firms that have carved out distinct areas in the industrygeographically or otherwise adopt the noncompetitive alliances. 3. Competitive alliance ( High interaction / High conflict ); These are partnership that bring two rival firms in a cooperative arrangement were intense interaction is necessary. These alliances may be intra- or interindustry. Several foreign action is necessary. These independently in India and also entering into a cooperative arrangement with local rival companies for specific purposes have taken the competitive alliances route. 4. Precompetitive alliance ( Law interaction/ high conflict); these partnerships brings two firms from different often unrelated industries to work on well defined activities such as new technology development new product development or creating awareness about now products of ideas for acceptance among the potential customers. Joint research and development activities and main awareness campaigns are examples of precompetitive alliance activities Reasons for strategic alliances The primary reason why firms enter into strategic alliances is to enhance their organizational capabilities and thereby gain competitive or strategic advantage for that continuously strive to form access to new markets and new supply sources. They also wish to become more profitable by using the latest technology and making optimum utilization of resources. When the firms find that it is not feasible to either create resources internally or to acquire them, they rely on strategic alliances to create a network of beneficial relationships. Walters Peters and Dess list several reasons why strategic alliances are used. 1. Entering new markets : A company that has a successful product or service may wish to look for new markets. Doing so on oneâ&#x20AC;&#x2122;s own capabilities may seem to be difficult this is better to enter into a partnership with a local firm which understands the markets. Here it is better to enter and is more culturally attuned to them. This is one of the reasons why multinational corporation have entered into strategies alliances with Indian firms. 2. Reducing manufacturing costs; Strategic alliances are used to pool resources to gain economies of scale or make better utilization of resources in order to reduce manufacturing costs. This is specially true of procompetitive alliances where a long term relationship is developed with suppliers and buyers.

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3. Developing and diffusing technology; strategic alliances may be used to develop technological capability by leveraging the technical expertise of two or more firms an act which may be difficult to perform if these firms act independently . Apart from these reasons strategic alliances are also used to accelerate product introduction and overcome legal and trade barriers expeditiously. Speed and timing are of essence in implementing strategies. Alliances may help firms to attain these new products and services are imitated quickly by competitors . When firms enter into strategic alliances with other firms it is possible to preempt such imitation. For instance, a global firm may introduce new products in foreign markets quickly with the help of local firms. Then some countries also insist upon local participation before permitting foreign companies to enter their markets. Entry into life and general insurance markets in India has been contingent upon local participation in which case it is imperative for strategic alliances to take place between foreign and India firms. Managing strategic alliances : A strategic alliances is a difficult cooperative strategy to manage. Yet like most things to manage the ultimate rewards are enticing Walters peters& Dess recommended four principles alliances successfully 1. 2. 3. 4.

Clearly define a strategy and assign responsibilities Phase in the relationship between the partners Blend the cultures of the partners Provide for an exit strategy.

3.7.1

Expansion through internationalization

In this subsection we first have a look at the context international and national in which firms adopt international strategies for expansion. Then we explain the term international strategies. A brief description of the types of international strategies is followed by a reference to the international entry options available to a firm. Context for international strategies International economic dynamics , accompanied by geopolitical changes over the past several years particularly since the oil crisis of 1973, have changed the paradigms of international business. Globalization has emerged as a potent force owing to global integration the intensification of economic linkages among nations and the internationalization of markets trade finance technology labor communication transportation and the economic institutions. In the context of a changing international environment nations need to a identify the industries and businesses that their firms need to focus upon to gain a competitive edge. Porter in the competitive advantage of nations has extended his idea of the competitive advantage of firms to the analysis of competitive advantages of nations in his opinion for national characteristics create an environment that is conducive to create globally competitive firms in particular industries. 1. Factor conditions : the special factors or imputes of production such as natural resources raw materials labour and so on that a nation is specially endowed with. 2. Demand conditions : The nature and size of the buyerâ&#x20AC;&#x2122;s needs in the domestic market. 3. Related and supporting industries: the existence of related and supporting industries to the ones in which a nation excels. 4. Firm strategy, structure and rivalry the conditions in the nation determining how firms are created organized and managed and the nature of domestic competition . On the basis of an analysis of these four sets of factors a country can determine the industry or industry niche in which a cluster of companies that are globally competitive can be developed. But doing so is

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a task requires concerned and coordinated action on the part of the national governments and the business firms. The phenomenon of internationalization National considerations often place constants on the limited markets available to a firm. It is then that a firm has to look beyond the borders for expansion opportunities. But expansion through internationalization is certainly not an easy option. There are exacting benchmarks of price quality and timely delivery to be achieved situations however differ from country to country for a firm in the US, internationalization man mean extending the reach of their products or services o foreign markets where these are not available or if available are expensive and not of the required quality. For an Indian firm the motives may be quite different. Here the firm may be constrained by the legal and administrative system and additionally may have exhausted the domestic potential so it is forced to expand internationally. Types of international strategies Two sets of factors impinge upon a firmâ&#x20AC;&#x2122;s decision to adopt international strategies extent of cost pressures and the extent of pressures for local responsiveness. Cost pressures denote the demand on a firm to minimize its unit costs. Pressures for local responsiveness makes a firm tailor its preferences and tastes, government policies or business practices. Often these two factors are contradictory minimizing units costs may not be possible when products and services have to be differentiated across countries the juxtaposition of those two factors, as shown in table leads to different types of international strategies .

Four types of international strategies High Transnational Strategy Global strategy Multidomestic Strategy International Strategy Low

High

Low Pressures for local responsiveness

Firms adopt an international strategy when they create value by transferring products and services to foreign to foreign markets where these products and services are not available. This is a simple strategy in the sense that an international firm. By maintaining a tight control over its overseas operations offers standardized products and services in different countries with little or no differentiation. Most international companies such as coca cola, McDonald, IBM, Kellogg, proctor and Gamble Microsoft and several others adopt this strategy for the different countries they operate in. Firms adopt a multidomestic strategy when the try to achieve a high level of local responsiveness by matching their products and services offerings to the national conditions operating in the countries they operate in. In this case, the multidomestic firm attempts to extensively customize their products and services according to the local conditions operating in the different countries. Obviously, this leads to a high cost structure as functions such as research and development production and marketing have to be duplicated . Firms adopt a global strategy when they rely on a low cost approach based on reaping the benefits of experience curve effects and location economics and offering standardized products and services across different countries. The global firm tries to focus intensively on a low cost structure by leveraging their expertise in providing certain products and services at a few favorable locations around the world. These products and services are offered in an undifferentiated manner in all countries the global firm operates in usually at competitive prices. Firms adopt a transnational strategy when they adopt a combined approach of low cost and high local responsiveness simultaneously for their products and services. Dealing with these two often contradictory

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objectives is a difficult proposition and calls for a creative approach to managing the production and marketing of products and services . Bartlett and Ghoshal make a strong case for adopting transnational strategy as they opine that this is possibly the only viable strategy in a competitive world. They feel that the flow of expertise should not be a one way process from the transnational firm situated in a developed country to the developing countries it operates in,. Father through a process that Batlett and Ghoshal term as global learning a transnational firm should transfer the expertise from its foreign subsidiaries to the headquarter, and from one foreign subsidiary to another foreign subsidiary . As you will note, Indian firms would find it difficult to adopt international strategies. For doing so , they would either need to adopt a low â&#x20AC;&#x201C; cost approach or offer differentiated products and services across different countries. Both these approaches are different to adopt in the absence of the capabilities required. It is for this reason that the only world class industry that India has is of software development. Here a low- cost approach is possible owing to a large base of scientific and technological manpower, and local responsiveness is not necessary due to the all encompassing nature of information technology. Again the other industries where India could find a niche is the service industry. In general, and knowledge based industries, such as, pharmaceuticals and entertainment. Have a look at these illustrative examples of Indian companies who have either adopted international strategies or become the beneficiaries of the expansion strategies of international companies. The AV Birla group took the route of international strategies quite early setting up manufacturing facilities in Egypt and in the South East Asian countries of Thailand, Indonesia, Malaysia and Philippines, and supplying to code spread export markets. For instance, its Thailand plants export carbon black to over 30 countries . Blue Dart express the courier company which started in 1994 tied up which Gelco international which was acquired by the Us courier giant federal express ( FedEx) Later it entered into a financing arrangement with Schroeder Asia to part finance its air operating company blue Dart Aviation Ltd. Although FedEx has set up its own operations in India Blue Dart continues as its associate . Elder pharmaceuticals set up in 1983, has risen rapidly bringing exclusive new molecules creating their own market presence and competing well with established players like Glaxo and sandoz. Elder has links with Fujisawa of Japan and the Zambon group of Italy. It also tied up with the Hartman group of Germany for the distribution of a range of their products. Archieâ&#x20AC;&#x2122;s Greetings and Gifts has collaboration with Gibson Greetings and American Greetings Cooperation and has adopted the franchising route for expansion through which it operates in more than 120 Indian cities and six countries aboard Sun pharmaceuticals one of Indiaâ&#x20AC;&#x2122;s top pharmaceutical company has adopted the acquisition route for its expansion strategies. It has acquired six companies one of which is in the US Advantages and disadvantages of International strategies : international strategies an attractive strategic alternative for firms and carries with its rewards in the form of lower costs, increased sales and higher profits. There are ample opportunities for economics of scale and learning. Above all it offers, what we would call a glamorous option for expansion strategies and a promise of above average returns. Yet the cost of failures can be great. The disadvantages of international strategies lie in factors such as the risks related to uncertainty in economic and political environments in host countries, difficultly in managing cultural diversity, cost of coordination communication and distribution and trade barriers. Global integration and strengthening of the international economic order, primary of economic considerations over the political in internal relations , emergence of regional trade blocs, emergence of the internet as a communication platform, higher levels of cultural diffusion, and the establishment of bilateral and multilateral institutions such as the WTO to regulate and manage trade relations are some of the significant pointers to the likelihood of international strategies becoming a favoured alternative for expansion .

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Retrenchment Strategies

In previous section 6.1 we said that the retrenchment grand strategy is followed when an organization substantially reduces the scope of its activity. This is done through an attempt to find out the problem areas and diagnose the causes of the problems. Next steps are taken to solve the problems. These steps result in different kinds of retrenchment strategies. The prospects of industries and markets are threatened by various external and internal developments. External developments such as adverse government policies, demand saturation, emergence of substitute products., or changing customer needs and preference are risks encountered by companies in declining industries. Then there are internal or company specific developments such as, poor, management, wrong strategies poor quality of functional management, and so on, that lead to company failures. In such situations the industries and markets and consequently companies face the danger or decline. Fountain pens manual typewriters teleprinters are steam engine jute and jute products , slide rules, calculators, and wooden toys are some examples of products that have either disappeared or face decline. Most companies in these industries and markets have had to curtail operations or shutdown factories . It is important to understand that decline is manifested in several symptom . These symptoms are most often reflected in the performance criteria of companies. Diminishing profitability, dwindling cash flow, failing sales, shrinking market share and increasing debt are some of the indicators of the onset of decline. An effective monitoring and control system can signal the impending danger and the malaise can be checked by a vigilant management. This is the situation in which recovery is scene as a strategic option. Slater has postulated that there are essentially four types of recovery situations. 1. Realistically non recoverable situation where there is little chance of survival as the company is not cost disadvantage and the demand for basic products or services is in a terminal decline . 2. Temporary recovery situation where there could be initially successful retrenchment but no sustained turnaround. This could happen when the repositioning of the reduction and revenue generation are possible. 3. Sustained survival where a turnaround is achievable but little potential for future growth exists. The industry may be in a process of slow declines if it foresees a comfortable niche in the industry where it perceives changes if being the industry leader. 4. Sustained recovery situation where a genuine and successful turnaround is possible owing to new product development and or market repositioning and if the industry is still attractive enough. Possibly the decline was caused more by internal factors than external conditions. If the organization chooses to focus on ways and means to reverse the process of decline it adopts a turnaround strategy. If it cuts off the loss making units divisions or SBUs curtails its product line or reduces the functions performed. It adopts a divestment ( or divestiture ) strategy . If none of these actions work then it may choose to abandon the activities totally, resulting in a liquidation strategy. We shall deal with each of these strategies below. 3.9

Turnaround strategies

Retrenchment may be done either internally or externally For internal retrenchment to take place emphasis is laid on improving internal efficiency. This usually takes the form of an operating turnaround strategy. In contrast, a strategic turnaround is a more serious form of external retrenchment and leads to divestment or liquidation. Turnaround strategies derive their name from the action involved, that is, reversing a negative trend. Conditions for turnaround strategies. There are certain conditions or indicators which point out that a turnaround is needed if the organization has to survive. These danger signs are. 1. Persistent negative cash flow.

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BUSINESS POLICY & STRATEGIC MGMT. 2. 3. 4. 5. 6. 7.

Negative profits Declining market share. Deterioration in physical facilities . Over manning high turnover of employees, and low morale Uncompetitive products or services. Mismanagement .

An organization which faces one or more of these problems is often referred to as a sick company .

Managing turnaround. There are three ways in which turnarounds can be handled . 1. The existing chief executive and management team handles the entire turnaround strategy with the advisory support of a specialist external consultant. The use of this method can only be successful if the chief executive has a reasonable amount of creditability left with the banks and financial institutions and a qualified consultant is available. This type of turnaround management, that is under an existing team, is rarely attempted 2. In another situation, the existing team withdraws temporarily and an executive consultant or turnaround specialist is employed to do the job. This person is usually deputed by the banks and, financial institutions and after the job is over, reverts to the original position. This method is also very rarely used in India. 2. The last method the one most difficult to attempt but that is most often used involves the replacement of the existing to learn specially the chief executive, or merging the sick organization with a healthy one . Approaches to turnaround. When a CEO is replaced by another, the new incumbent can broadly two types of approaches surgical and non surgical or humane. The surgical approach to turnaround involves a tough attitude and the pattern of action followed is roughly the same every where. The turnaround works some what in a manner described further on. The new CEO quickly asserts his authority by issuing orders and directives for changes centralizes functions fires employees and closes down plants and divisions. Then the products mix may be changed obsolete count ability fixed until the business shows signs of turning around. The second approach is non surgical R&D marketing and financial controls strengthened. And accountability fixed until the business shows signs of turning around. The second approach is non surgical of humane, and involves understanding problems, electing opinions adopting a conciliatory attitude and coming to negotiated settlements among different factions. The emphasis is clearly on behavioral change and aimed at improving work culture and morale both the above approaches may succeed depending upon the circumstances but the latter generally has a greater potential to succeed in the long run. Action plans for turnaround For turnaround strategies to be successful, it is imperative to focus on the short and long term financing needs ( as banks and financial institutions do) as well as on strategic issues. A workable action plan for a turnaround should include. 1. Analysis of product, market, production process, competition, and market segment positioning. 2. Clear thinking about the market place and production logic. 3. Implementation of plans by target setting, feedback and remedial action the following reports the findings of an interesting research study of turnaround strategies in the Indian context. The elements in a turnaround strategy. Ten comparable Indian companies in five groups of two each were selected for study in each group one company seemed to have been more successful while the other less successful in adopting the turnaround strategy. Based on a set of 10 elements that contribute to a turnaround,, the case studies of these 10 companies were analyzed.

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First it is important to note what these 10 elements are: 1. Changes in the top management. 2. Initial creditability building actions 3. Neutralizing external pressures 4. Initial control 5. identifying quick payoff activities. 6. Quick cost reductions 7. revenue generation 8. Asset liquidation for generating cash. 9. Mobilization of the organizations. 10.Better internal coordination The comparative analysis of the actions taken by more successful companies and less successful companies revealed that no significant difference was there as far as the first three elements were considered. The crucial difference lies in the way the companies attempted a turnaround on the basis of initial control of operations by the new management, quick cost reductions through various means mobilizing the organization for improving motivation and morale and better internal coordination 3.10 Divestment Strategies Divestment (also called divestiture or cutback) strategy involves the sale or liquidation of a portion of business, or a major division profit centre or SBU. Divestment usually a part of a rehabilitation or restructuring plan and is adopted when a turnaround has been attempted but has proved to be unsuccessful. The option of a turnaround may even be ignored if it is obvious that divestment is the only answer harvesting strategies a variant of the divestment strategies involve a process of gradually letting a company or business wither away in a carefully controlled and calibrated manner. Reason for divestment : A divestment strategy may be adopted due to various reasons: A business that had been acquired proves to be a mismatch and cannot be integrated within the company, similarly a project that proves to be inviable in the long term is divested. Persistent negative cash flows from a particular business create financial problems for the whole company, creating the need for divestment of that business. Severity of competition and the inability of a firm to cope with it may cause it do divest 4. Technological up gradation is required if the business is to survive but where it is not possible for the firm to invest in it a preferable option would be to divest. 5. Divestment may be done because by selling off a part of a business the company may be in a position to survive. 6. A better alternative may be available for investment causing a firm to divest a part of its unprofitable business. 7. Divestment by one firm may be part of a merger plan with another firm where mutual exchange of unprofitable divisions may take place. The assumption is that such an exchange is in mutual strategic interest. 8. Lastlyâ&#x20AC;&#x2122;s a firm may divest in order not to attract the provisions of the MRTP act or owing to oversize and the resultant inability to manage a large business. Approaches to divestment A firm may choose to divest in two ways. A part of the company is divested by spinning it off as a financially and managerially independent company. With the parent company retaining or nor retaining partial ownership. Alternatively the firm may sell a unit outright. In the latter case a marketing concept approach is advisable approach is advisable where a buyer is found who may consider the divested unit ( by the selling firm) to be a strategic fit. In this way the like hood of the unit being sold profitably is high.

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Decision to divest: The decision to divest is a painful one for the management as it amounts to admitting a failure. This is the reason why many firms fail to divest even though the strategic alternative is apparent. The CEO who is associated with the project finds it psychologically difficult to renege on commitment. This is another reason why it is easier for a new CEO to divest a unit to which he is not emotionally connected. With an increasing pressure to streamline and the restructure business and the emergence of professional management divestment strategies have become quite popular in the Indian industry. Another reason why divestment is a preferred option is the fact that several family business houses as well as public sector companies in India have always been widely diversified. This made sense when licensing was prevalent and expansion opportunities were severally limited. Companies had no option but to diversity. With a wide ranging portfolio of businesses, companies , companies in India are employing divestment as a streamline their business portfolio and emerge as a focused organization. Here are a few examples of how companies are attempting to use divestment strategies. Tata group is a highly diversified entry with a range of businesses under its fold. They identified their non – core businesses for divestment. TOMCO was divested and sold to Hindustan levers as soaps and detergents was not considered a core business for the Tatas. Similarly the pharmaceuticals companies of the Tatas– Merind and Tata-Pharma were divested to wockhardt. The cosmetics company lakme was divested and sold to Hindustan levers as , besides being a non – core business, it was found to be noncompetitive and would have required substantial investment to be sustained. VST Natural products, the food business company of VST the tobacco firm was divested to the Global Green company of the Thapar group. The reason for divestment were: non – availability of raw materials and inadequate working capital infusion. VST the parent company, could not invest more as it was itself running under a loss. Indian Organic Chemicals (IOC) set up in 1960 by the Ghai group divested into food processing in 1989. its “ Future” foods division and another form, Convenience Foods, reached a position where they had to be divested. These unit had been involved in managing potato chips and banana chips, and had become unviable. The reasons for their failure were: unfair competition from the unorganized sector, technological problems mismatch between the manufacturing orientation of the Ghai group and the marketing orientation required for fast foods, and the lack of funds. General electronic company ( CEC) of India was able to decide in 1987 to divest Genelec , a trading company within its control within a year of change in the top management. The reasons for divestment were: CEC did not have enough funds to invest in Genelec and the sale of Genelec could create funds for CEC’s expansion plans. As is evident from the above illustrations divestment may be result of failures. But it may also be the result of prudent thinking to disinvest in unprofitable lines and divert resources to other areas so that the overall effect could make a company or business group more focused on its core competencies and to create competitive advantage. When divestment does not work, liquidation may be the only strategic alternative left. 3. 11 Liquidation strategies A retrenchment strategy which is considered the most extreme and unattractive is the liquidation strategy which involves closing down a firm and selling its assets. It is considered as the last resort because it leads to serious consequences such as loss of employment for workers and other employees. Termination of opportunities where a firm could pursuer any future activities and the stigma of failure. Why is liquidation difficult of undesirable? Many small-scale units , proprietorship ventures and partnership ventures liquidate frequently but medium and large sized companies rarely liquidate in India owing to a number of reasons. The company management the government banks and financial institutions, trade unions suppliers and creditors and other agencies are extremely reluctant to take the decision, or ask, for liquidation. Each party has its own reasons for doing so. While the management may hesitate to liquidate due to fear of failure, the government may not easily allow liquidation due to political and other risks involved. Trade unions would naturally resist the loss of employment

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of workers. Ceasing operations does not mean that a firm is freed from its contractual obligations to the creditors and suppliers unless, of course it is declared insolvent or bankrupt. Selling assets for implementing a liquidation strategy may also be difficult as buyers are difficult to find. Moreover, a firm cannot expect adequate compensation as most assets being unusable are considered as scrap. Besides the partial difficulties in liquidation there is also a psychological aspect which cannot be over looked. The prospects of liquidation create a bad impact on the company’s ( or business group’s) reputation. For many executives who are closely associated with firms liquidation may be a traumatic experience. Despite the hesitancy on the part of all connected with a company that intends to liquidate and the difficulties in the process of liquidation sometimes a firm may be forced to liquidate. Planned liquidation: Liquidation strategy may be unpleasant as a strategic alternative but when a “ dead business is worth more than alive”, it is a good proposition. For instance the real estate owned by a firm may fetch it more money than the actual returns of doing business. When liquidation is evident ( though it is difficult to say exactly when ) an abandonment plan is desirable. Planned liquidation would involve a systematic plan to reap the maximum benefits for the firm and its shareholders through the process of liquidation. Legal aspects of liquidation . Under the companies act, 1956, liquidation is turned as winding- up. The act defines winding up of a company is the process whereby its life is ended and its property administered for the benefit of its creditors and members. The Act provides for a liquidator who takes control of the company collects its assets, pays its debts and finally distributes any surplus among the members according to their rights. Liquidation or winding- up according to the companies act, 1956 may be done in three ways. 1. compulsory winding-up under an order of the court 2. Voluntary winding- up 3. Voluntary winding-up under the supervision of the court. The Act also provides for the dissolution of a company in which it ceases to exist as a corporate entity for all practical purposes and is kept under suspended animation for two years. Thus within a period of two years, the court may order for the revival of the company. The companies Act 1956 under part VII sections 425 to 560, deals comprehensively with the different legal aspects of liquidation. Combination strategies An introduction to combination strategies is provided in previous chapter Essentially combination strategies are a mixture of stability. Expansion or retrenchment strategies applied either simultaneously (at the same time in different businesses) or sequentially (at different times in the same business). It would be difficult to find any organization that has survived and grown by adopting a single pure strategy. The complexity of doing business demands that different strategists be adopted to suit the situational demands made upon the organization. An organization which has followed a stability strategy for quite some time long has to think of expansion. Any organization which has been on an expansion path for long has to pause to consolidate its business. Multibusiness organizations as most large and medium India companies are now – have to follow multiple strategies either sequentially or simultaneously Consider these cases of companies which have adopted multipronged strategies to deal with the complexity of the environment they face. The tube investments of India ( TI) a Murugappa group company has created strategic alliances in its three major businesses; tubes, cycles , and strips in cycles, it has entered into regional outsourcing arrangements with the UP based Avon ( which we could term as co- opetition , as Avon is TI’s competitor in the cycle industry ) and Hamilton cycles in the western region. In steel strips TI has entered into a manufacturing contract with steel tubes of India. Steel authority of India, and the jindals.

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Post â&#x20AC;&#x201C; 1996 the revival of peerless general finance and investment company hinges on the rationalization and restricting of its several businesses, like hotels housing hospitals retailing and travel besides its mainline business as the countryâ&#x20AC;&#x2122;s largest private sector non- banking financial institution. The idea was to focus on its core competence of financial services. It placed emphasis on just three or four businesses. Two companies Peerless Technologies and Peerless shipping were divested. Tie-ups with several international companies to leverage the utilization of its huge data base and models on the Indian rural sector was also on the cards. ITC decide to maintain a corporate portfolio consisting of four businesses: cigarettes, hotels and tourism paperboards and packaging and printing. A turnaround strategy was adopted for the specialty paper business, Triveni Tissues, while the financial services and agri- business were to be divested. Pidilite industries the marker of Fevicol adhesives, contemplated expansion by related diversification through extension of its product portfolio across three business segments: adhesives and sealants construction paints and chemicals and art materials. It divested its specially chemicals business and acquired M seal from the Mahindras. The example offer just a glimpse of the constant moves that companies in India make in order to survive grow and be profitable. Organization do not depend on one strategy alone and evolve a complex network of combination strategies to deal with the changing environment. In fact how to deal with, and adapt to environmental changes is what strategic management is all about. In order to complete the discussion it is important to note that combination strategies are also used simultaneously. It is easy to recognize that a complex network of strategies would have sequential as well as simultaneous strategies which have to be formulated to deal with the complexities of business. 3.13 Corporate Restructuring Restructuring is a popular term and is used in different contexts, Let us first try to quickly understand the various meanings of the term restructuring so that we don not confuse between the different usages of the term. Literature in management and allied disciplines also use other terms synonymous with restructuring such as revamping regrouping rationalization, or consolidation. Different usages of the term. When referred to at the global or country level, that is the macro level economic restructuring means the reform process used to make structural adjustments in the economy of a country, such as reduction or phasing out of subsidies, dismantling of price controls and other such actions. At the micro level restructuring has three connotations corporate or business level restructuring financial restructuring and organization restructuring. First corporate or business level restructuring means changes in the composition of a firmâ&#x20AC;&#x2122;s set of businesses in order to create a more profitable enterprise. Within the firm restructuring takes place in two forms. Financial restructuring deals with changes in the equity participation , equity holdings and cross holding pattern, debt- servicing schedule and the like. Organizational restructuring deals with changes in the structure of the organization ( i.e, the organogram) reducing hierarchies or delaying, reducing the number of employees or downsizing redesignating positions and reporting relationships. Here in this section we are only concerned with corporate or business level restructuring that is with the business portfolio changes that firms undertake in order to either deal with the problems the face or to create a more profitable enterprise. Business portfolio changes could lead to the firm acquiring some businesses and divesting some others. What this means essentially is that when a firm attempts corporate restructuring it uses combination strategies in the manner that we described in the previous section. Overall you would have to look at the range of strategic alternatives that we have discussed in this chapter.

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Business Level Strategies 3.2.1 The Foundations of Business – level Strategies Just like a human being functions with his limbs, corporations or companies operate through their businesses. While strategies at the corporate- level provide a broad direction to the organization it is … at the level of the individual business or industry where most competitive interaction occurs and where competitive advantages is ultimately won or lost. Business- level strategies therefore are an important level at which companies set their strategies. We will ask you to recall points from earlier chapters as we start this one firstly we discussed the different levels at which strategy operates. Below the corporate-level strategies are the business strategies. For instance, it is at the corporate level that a firm decides whether to stabilize, expand or retrench. These strategies are then applier at the business-level. Individual businesses need their own strategies in order to contribute to the achievement of the overall corporate objectives . secondly, bring to your mind that we said in previous chapter that corporate level strategies are basically about the decisions related to allocating resources among the different business of a firm transferring resources from one set of businesses to others and managing and nurturing a portfolio of businesses so that over all corporate objectives are achieved. The function of corporate level strategy is therefore to deal with a portfolio of businesses in such a manner that the overall returns are optimized. This may for instance , involve shifting resources from a cash rich business to another which has a good growth potential but has yet to create a surplus. You can see from this example how corporate- level strategies can guide the individual businesses towards growth. Lastly, recollect that we referred to Abell’s concept of business definition with which you are now familiar, each business in a company can be defined along the three dimensions of customer needs customer groups and alternative technologies. Business definition is at the core of business strategies. By defining the what who and how related to a business, a business definition seeks to provide the direction in which action has to be taken. 3.2.2

Business – level Strategies

Business strategies are the courses of action adopted by a firm for each of its businesses separately to serve identified customer groups and provide value to the customer by a satisfaction of their needs. In the process the firm uses its competencies to gain, sustain and enhance its strategic or competitive advantage. The source of competitive advantage for any business operating in an industry arises from the skillful use of its core competencies. We discussed this point earlier and you saw there how a combination of organizational behavior and resources ultimately leads to the development of capabilities that a firm uses to build competencies. These competencies are used to gain a competitive advantage against rivals in an industry. Competitive advantage results in above – average returns to the company. Businesses need a set of strategies to secure competitive advantage. Michael E porter is credited with extensive pioneering work in the area of business strategies or what he calls competitive strategies. His writings in the form of books, research papers and articles have deeply influenced contemporary thinking in the area of industry analysis. Competitive dynamics and competitive strategies. He is also considered a major proponent of the positioning school of strategy thought. We have adopted the approach suggested by him in order to discuss the different aspects related to business strategies in this chapter. First of all let us see what Porter has to say about competition. He believes that the basic unit of analysis for understanding competition is the industry. Which according to him, is a group of competitors producing products or services that compete directly with each other. It is the industry where competitive advantage is ultimately won or lost. Through competitive strategy, the firms attempt to define and establish an approach to compete in their industry. The dynamic factors that determine the choice of a competitive strategy, according to Porter are two namely the industry structure, and the positioning of a firm in the industry.

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Industry structure according to Porter is determined by the competitive forces. These forces are five in number: the threat of new entrants: the threat of substitute products or services the bargaining power of suppliers, the bargaining power of buyers and the rivalry among the existing competitors in an industry. We will go into the details of structural analysis of industries in the next chapter. Suffice it to say here that these five forces vary from industry to industry, that is every industry has a unique structure and these factors determine the long term profitability of firms in an industry. The second factor that determines in choice of a competitive strategy of a form is it positive within the industry. In order to understand competitive positioning we can visualize a situation in which a firm has to compete in a market with other rival firms. One type of positioning approach may be to offer mass- produced products distributed through mass- marketing thereby resulting in a lower cost per unit. The other type of positioning approach could be marketing relatively higher priced products of a limited variety but intensely focused on identified customer groups who are willing to pay the higher price. These are produced through batch production and marketed through specialized distribution channels.. what the firm does is to differentiate its products or services on some tangible basis from what its rivals have to offer so that the customer purchases the products even at a premium. Apart from competitive advantage the other factor is the competitive scope which porter defines as the breadth of a firm’s target within its industry. By the breadth of a firm’s target is meant the range of products, distribution channels types of buyers the geographic areas served and the array of related industries in which the firm would also compete. The basic reason why competitive scope is important is that industries are segmented, have differing needs and rewire different sets of competencies and strategies to satisfy the needs of customers. In order to understand competitive scope once again one could visualize a firm competing in a market with other rival firms. Here the firm can choose a range of products to offer, the customer groups to cater to , the distribution channels to employ and the geographical areas to serve. Depending on the scale of a firm’s operations, we would say that the firm can either adopt a broad – target approach or a narrow- target approach. Under broad targeting the firm can offer a full range of products/ services to a wide range of customer groups located in a widely – scattered geographical area. Under narrow targeting , the firm can choose to offer a limited range of products/ services to a few customer groups in a restricted geographical area. 3.3

Generic business strategies

In the preceding section we saw how business strategy is dependent on the industry structure and the positioning of the firm in the industry. Industry structure is dependent on the five forces operating in the marketplace. Positioning is based on competitive advantage and the competitive scope . Competitive advantage is derived from the two approaches of lower cost and differentiation. Competitive scope could be a broad target or a narrow target. Porter uses this matrix to suggest that there could be basically three types of competitive ( or business ) strategies. Porter’s Generic Business Strategies. Broad Target

Cost Leadership

Focused Cost Leadership

Differentiation

Focused Differentiation

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Competitive scope

Narrow Target Low –Cost Products / Services

Differentiation Products / Services

Relying on the typology suggested by Porter, we would classify business strategies into the following three types. 1. cost leadership (Lower cost / broad target) 2. Differentiation (differentiation /broad target) 3. Focus (lower cost or differentiation narrow target) A discussion of these three types of business strategies follows. We first attempt to understand what these strategies mean and how these can be put into action,. Then we note the conditions under which these strategies work the best. Finally we see the benefits and risks associated with each of these business strategies. Cost Leadership Business Strategy When the competitive advantage of a firm lies in a lower cost of products or services relative to what the competitors have to offer, it is termed as cost leadership. The firm outperforms its competitors by offering products or services at a lower cost then they can. Customers prefer a lower cost product particularly if it offers the same utility to them as the comparable products available in the market have to offer. When all firms owing to the low cost of its products. Cost leadership offers a margin of flexibility to the firm to lower price if the competition becomes stiff and yet earn more or less the same level of profit. Observe how these firms use the cost leadership business strategies. Gujarat cooperative Milk Marketing Federation (GCMMF), the country’s largest cooperative probably known better by its brand name Amul, operates in the branded ice cream market on the lower cost platform. It has the backing of about 180 cooperative dairy networks located across the country and an efficient supply – chain in place for the procurement of high- quality milk. Besides these it has developed a cold chain for supplying its refrigerated products through an efficient distribution network. Moser Baer India- a Nadia , Uttar Pradesh based world class manufacturing company- manufactures compact disks known as CD- recordable (CD-Rs), for one time recording of data. The global market is dominated heavily by Taiwanese companies who are acknowledged low cost manufactures of CD –rs Moser Bear aims to become one of the top global companies in the data storage business. Its business strategy is a low cost one focused on achieving economics of scale and leveraging the competitive advantages it has in lower raw material and labor costs. Tata Steel was likely to emerge globally as the lowest cost producer of steel in 2000. Its vision statement included the intention of becoming the world’s cheapest steel producer. Cost reduction was attempted through benchmarking with the global steel firms. World Steel Dynamics, a leading industrial steel analyst , reviews the lowest cost producers every year. In 1999 , Posco of South Korea was a rate as the lowest cost producer of hot- rolled in 1999 Pasco of south Korea was rated as the lowest cost producer of hot rolled coils and tata steel was expected to replace Pasco as the lowest- cost producer of steel globally. What each of these firms does is to rely on its inherent strengths to lower the cost of its product and emerge as a lower cost producer vis –a vis other rivals in the industry. The lower cost capability is then leveraged to achieve competitive advantage. Achieving cost Leadership Central to the objective of achieving cost leadership is an understanding of the value chain for a product / service of a firm. Costs are spread over the entire value chain in activities that contribute to the making of the product. The basic objective in achieving cost leadership is to ensure that the

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cumulative cost across the value chain is lower than that of its competitors. For doing this it is essential to analyse the cost drivers and then identify the areas for optimization of costs. Several actions could be taken for achieving cost leadership. An illustrative list of such actions is as below. 1. Accurate demand forecasting and high capability utilization is essential to realize cost advantages. 2. Attaining economics of scale leads to power per unit cost of product/ service 3. High level of standardization of products and offering uniform service packages using mass production techniques yields lower per unit costs. 4. Aiming at the average customer makes it possible to offer a generalized set of utilizes in a product/ service to cover a greater number of customers. 5. Investments in cost, saving technologies can help a firm to squeeze every extra paisa out of the cost, making the product/ service competitive in the ,market

6. Withholding differentiation till it becomes absolutely necessary is another way to realize cost based competitiveness.

Conditions under which cost- leadership is used Not every condition under which markets operate is conducive to the use of the cost leadership business strategies. There are certain conditions that makes such usage meaningful. Some such conditions are mentioned below. 1. The market for the products/ service operate in such a way that price based competition is vigorous making costs an important factor. 2. The products / service is standardized and its consumption takes place in such a manner that differentiation is superfluous. 3. The buyers may be numerous and possess a significant bargaining power to negotiate a price reduction from the supplying firm. 4. There is lesser customer loyalty and the cost of switching from one seller to another is low. This is often seen in the case of commodities or products that are highly standardized 5. There might be few ways available for differentiation to take place. Alternatively whatever ways for differentiation are possible do not matter much to the customers. All in all cost leadership strategies work best when the products/ service features are such that buyers are price sensitive and base their purchase decision primarily on it. Benefits associated with cost leadership strategy. There are benefits as well as risks associated with a cost leadership business strategy. First, let us see the benefits that arise out of a cost- leadership strategy. As you will note the benefits are discussed in the context of Porterâ&#x20AC;&#x2122;s five forces model. 1. Cost advantage is possibly the best insurance against industry competition. A firm is protected against the ill effects of competition if it has a lower cost structure for its products and services .

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2. Powerful suppliers possess a higher bargaining power to negotiate price increase for inputs. Firms that possess cost advantage are less affected in such a scenario as they can absorb the price increases to some extent. 3. The threat of cheaper substitutes can be offset to some extent by lowering prices. 4. Cost advantage act as an effective entry barrier for potential entrants who cannot offer the product/ service at a lower price. Risks faced under cost- leadership strategy. The risks faced under the cost leader ship business strategy are several. 1. Cost advantage is ephemeral. It does not remain for long as competitors can imitate the cost reduction techniques easily. The duplication of cost reduction techniques makes the position of the cost leader vulnerable from competitive threats 2. Cost leadership is obviously not a market friendly approach. Often severe cost reduction can dilute customer focus and limit experimentation with product attributes. This may create a situation where cost reduction is done for its own sake and the interests of the customers are ignored. 3. Depending on the industry structure sometimes less effective producers may not choose to remain in the market owing to the competitive dominance of the cost leader. In such a situation the scope for product/ service may get reduced affecting even the cost leader adversely 4. Technological shifts are a great threat to a cost leader as may change the ground rules on which an industry operates. For instance technological development may lead to the creation of a cheaper process or product which may be adopted by newer competitors. The older players in the industry may be left with an obsolete technology that now proves to be costlier. In this way technological breakthroughs can upset cost leadership strategies . As you will note the cost leadership strategy is based on the premise that a low price is an attractive proposition for a customer and he /she places great emphasis on it in their buying decision. But this is certainly not correct in every case. There might be product or service features that are considered essential by the customer and he she is willing to pay something extra for those features. Overemphasis on a cost leadership strategy may deprive a firm of these features. For example in most consumer durables after sales service is considered an essential feature. A cost leader cannot afford to cut down on costs by diluting the after sales service features. Another point to remember is that a lower cost is always relative to what the competitors have to offer. Low cost by itself is not absolute. Cost advantage has to come essentially by operational effectiveness such a cost advantage should also be sustainable meaning thereby that it should not be easily duplicable by the rivals. Differentiation business strategy When the competitive advantage of a firm lies in special features incorporated into the product/ service, which are demanded by the customers who are willing to pay for those, then the strategy adopted is the differentiation business strategy. The firm outperforms its competitors who are not able or willing to offer the special features that it can and does. Customers prefer a differentiated product/ service when it offers them a utility that they value and are willing to pay more for getting such a utility a differentiated product/ service stands apart in the market and is distinguishable by the customers for its special features and attributes . A differentiation firm can charge a premium price for its product/ services, gain additional customers who value the differentiation and command customer loyalty profits for the differentiator firm come from the difference in the premium price charged and the additional cost incurred in providing the differentiation. To the extent the firm is able to offer differentiation by maintaining a balance between its price and costs, it succeeds. But it may fail if the customers are no longer interested in the differentiated features, or are not willing to pay extra for such features. Observe how these firms use differentiation business strategies.

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Orient fans a Calcutta based CK Birla company offers premium ceiling fans based on product innovation and superior technology. The product attributes for differentiation are extra wide blades, heavy duty motor low wattage high velocity, and maximum area coverage rivals in the fan market include market leader crompton and others like usha, khaitan, and bajaj. More than 40 percent for ceiling fan market is dominated by fragmented low cost suppliers in the unorganized sector. In the branded salt industry. DCW home products aimed its brand Caption Cook ( now sold to corn products) at the quality conscious salt users. Product attributes such as free flow iodine content among others have been high lighted along with utility packaging. The price is in the premium category and it is differentiated from the unbranded salt that is much cheaper. Gati a multimodal transport company differentiated it services in a highly competitive refund on failure to deliver on time, door- to â&#x20AC;&#x201C; door pickup and delivery, time bound and uniform matter with payable operations and safer transportation note now the company offers not one but several features to differentiate itself from the run of the mill transporters in the unorganized sector. Naturally, it charges a higher price for its service. In an interesting case packaging became the differentiator for parle agro when in 1985 it launched frooti, a nonleaded natural fruit based drink in a tetra pack. The customer perceived glass- bottled drinks to be synthetic. Frooti went on to become generic to the category of tetrapacked fruit drinks, specially since it has maintained price parity with the popular aerated drink. What each of these firms has done is to rely on its inherent strengths to offer special product/ service features and attributes that are valued by the customers and for which he /she is willing to pay a premium price. This differentiation creation capability is then leveraged to achieve competitive advantage. Achieving differentiation The key to achieving differentiation is to create value for the customer that is unmatched by the competitors at the price at which the differentiator firm offers its products/ services. This is done through incorporating features and attributes in the product/ services valued by the customers. These features and attributes could be created at any point on the value chain. For instance a firm could use high- quality raw material inputs, superior process technology speedy and reliable distribution or better after sales support. It may offer the backing of the solid reputation of the producer or the strength of a brand name. By whatever means the differentiation is offered, the firms product/ service should be distinguishable even in a cluttered marketplace. An illustrative list of measures that a differentiator firm can adopt is as below 1. A firm can incorporate features that offer utility for the customers and match their tastes and preferences . 2. A firm can incorporate features that lower the overall cost for the buyer in using the product / service. 3. A firm can incorporate features that raise the performance of the product. 4. A firm can incorporate features that increase the buyer satisfaction in tangible or non â&#x20AC;&#x201C;tangible ways. 5. A firm can incorporate features that can offer the promise of a high quality of product/ service. 6. A firm can incorporate features that enable the customers to claim distinctiveness from other customers and enhance their status and prestige among the buyer community . 7. A firm can offer the full range of products and or services that customers require for their need satisfaction . There could be several product attributes and service features that create differentiation. Apart from special product attributes and service features, there could be the promise of more value for money, superior after sales service, engineering design and performance capability, quality manufacturing technological leadership reputation of the business group complete range of product service, creating to different features and attributes could be is endless. Much depends on the innovative ability of the firm to find newer bases for differentiation.

Conditions under which differentiation is used

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A differentiation business strategy is suitable for special conditions, primarily related to the markets and customers normally one would expect customers to go for product/ services that have a lower price and offer comparable utility. But normally markets and customers are not homogenous â&#x20AC;&#x201C; there are several market niches and customer groups that demand special treatment by the firms. Products/ services cannot always be uniform. If they were they would be simply commodities needing no special brand names. The major conditions under which differentiation business strategies could be employed are given below. 1. The market is too large to be catered to by a few firms offering to be satisfied product/ service 2. The customer needs and preferences are too diversified to be satisfied by a standardized product/ service 3. It is possible for the firm to charge a premium price for differentiation that is valued by the customer. 4. The nature of the product/ service is such that brand loyalty is possible to generate and sustain. There is ample scope for increasing sales for the product/ service on the basis of differentiated features and premium pricing . Benefits associated with differentiation strategy There are benefits as well as risks associated with a differentiation business strategy. First let us see the benefits that arise out of a differentiation. As you will note, the benefits are discussed in the context of the Porterâ&#x20AC;&#x2122;s five- forces model. 1. Firms distinguish themselves successfully on the basis of differentiation thereby leasing competitive rivalry. Customer brand loyalty too acts as a safeguard against competitors. Brand loyal customers are also generally less price sensitive . 2. Powerful suppliers can negotiate price increase that the firm can absorb to some extent as it has brand loyal customers typically less sensitive to price increase. 3. Powerful buyers do not usually negotiate price decrease as they have fewer options with regard to suppliers and generally have no cause for complain as they get special features and attributes, demanded. Owing to its nature, differentiation is a market and customer focused strategy. 4. Differentiation is an expensive proposition. Newer entrants are not normally in a position to offer similar differentiation at a comparable price. In this manner differentiation acts as a formidable entry barrier to new entrants . 5. For similar reasons as in the case of newer entrants, substitute product/ service suppliers too pose a negligible threat to established differentiator firms. Risks faced under differentiation strategy The risks faced under the differentiation business strategy are several. 1. In a growing market, as is the case with the markets with most industries in India. Products tend to become commodities. Long term perceived uniqueness the basis for differentiation is difficult to sustain. There is an imminent threat from competitors who can imitate the differentiation strategy. In this sense, first mover advantages associated with differentiation strategy are limited. 2. In the case of several differentiation adopting similar differentiation strategies the basis for distinctiveness is gradually lessened and ultimately lost. 3. Differentiation fails to work if its basis is something that is not valued by the customer. This often happens in a case where unnecessary features are added for differentiation. Such things also occur when over differentiation is done carrying little tangible benefit for the customer.

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4.Price premiums too have a limit. Charging too high a price for differentiated features may cause the customers to forego the additional advantage from a product/ service on the basis of their own cost- benefit analysis. 5. Failure on the part of the firm to communicate the benefit arising out of differentiation adequately. Or overlying on the intrinsic product attributes not readily apartment to a customer may cause the differentiation strategy to fail. The ultimate success of a differentiation strategy lies in its ability to identify a tangible basis for customers to latch on to the product/ service a firm offers. Yet there is a paradox here that the more tangible the basis is the greater are the chances that competitor will be able to copy it. So a firm has to rely on its core or distinctive competencies to offer a not so tangible differentiation which a customer could easily relate to and that could be sustained at a price that her or she is willing to pay.

Focus business strategy Focus business strategies essentially rely on either cost leadership or differentiation but cater to a narrow segment of the total market. In terms of the market therefore focus strategies are niche strategies. The more commonly used bases for identifying customer groups are the demographic characteristics (age, gender, income, occupation etc.) geographic segmentation (rural/ urban or northern India/ southern India) or lifestyle ( traditional / modern ). For the identified market segment a focused firm uses either the lower cost or differentiation strategy. Observe how these firms adopt the focus strategies either on the basis of lower cost or differentiation Price is an important consideration in a piracy- ridden industry such as recorded music in India. Nearly 70 percent of the music cassettes sold in India were Hindi film songs, a category that is highly price- sensitive. T. series created a low end revolution in the 1980s by offering cheap cassettes of Hindi film songs. HMV, Sony, PolyGram, tips BMG Venus and Magnasound are the other major players. Niches, international and Indian classical music. While Sony music and Magnasound cater to the upper end niche indipop lovers with recorded cassettes, Channel (V) and MTV offer videos. Times music and music today cater to the urban, upwardly- mobile sophisticated listeners of Indian classical music both these companies operate on the basis of differentiation on the basis of niche products and premium pricing. The branded jeweler business of Titan industries operates in a highly fragmented industry. India typically has had a tradition of highly skilled craftsmen jeweler traded tanishka, brand of titan, adopts a differentiation strategy offering a range of gold, pearl, and diamond jeweler for women and men. Designs are made on the basis of continual feedback from its extensive retail network of showrooms. New designs are introduced every quarter. The brand projects itself as a reputed (Titan is a Tata group company) firm with a guarantee of purity. Premiere a high priced film magazine from the zee group was launched in 1988 as a niche publication in a market dominated by cheap, glossy magazines which concentrated on gossip and the private lives of film stars. If focused on those readers who were bored with silly gossip and who were a new breed of serious film viewers generated by watching television at home. The differentiation was based on magazine features such as excellent visual presentation and features on the professional side film personalities and on film history. Achieving focus Focus is essentially concerned with identifying a narrow target in terms of markets and customers. The firm seeking to adopt a focus strategy has to locate a niche in the ,market where the cost leaders and differentiators are not operating. Then might be several reasons why are there niches. One of the major reasons is that cost leaders and differentiators, in an attempt to cover a broad target, tend to leave out segments of the market which require very special attention. In doing so cost leaders and differentiators may not be able to generalize product/ service to serve a broader segment. So they feel it is more profitable to neglect niches. For example in the tyre market replacement for truck tyres constitutes the largest segment of the market while that of tyres for aircraft would be minuscule. Note all tyre companies may feel that it is worthwhile to consider this niche. Some

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tyre companies however may feel that they have the necessary expertise to do so and they could afford to do so. What emerges is a focused differentiation strategy for specialized tyres for aircraft. Most product and service categories offer scope for niche marketing. Indeed there will always a small number of buyers willing to pay a higher price to get some type of special treatment. At the other end of the spectrum there will always be buyers willing to forego perceived frills, and additional attributes and features, so long as the price paid is low. Other examples could be: automatics for physically challenged persons exclusive retail outlets for elite customers, specialized medical treatment for well do patients luxury items for discerning customers hotels catering to budget tourists no frills product and bare minimum services. An illustrative list of measures that a focused firm can adopt is as below. 1. 2. 3. 4. 5.

Choosing specific niches by identifying gaps not covered by cost leaders and differentiators Creating superior skills for catering to such niche markets. Creating superior efficiency for serving such niche markets. Achieving lower cost differentiation as compared to the competitors while serving such niche markets. Developing innovative ways to manage the value chain which are different from the ways prevalent in an industry

Conditions under which focus strategies are used Ingenuity to look for some thing out of the ordinary and a sharp eye for identifying niches are central to focus strategies. Focused firms have been able to not only identify but also create niches for themselves. Market research often throws up some data that would be considered unimportant in due course. For instance in the course of doing research for customer needs and wants a firm may stumble upon a hidden niche that may not have attracted the attention of the existing firms in that industry. It is for the company to build upon the idea, tailor the product and service attributes and features to this niche and come up with a focused strategy. Certain conditions are ripe for the adoption of a focus strategy either in terms of lower cost or differentiation. Some of the major conditions are mentioned below. 1. There is some type of uniqueness in the segment either in terms of graphical demographical or based on lifestyle. Only specialized attributes and features could satisfy the requirements of such a segment. 2. There are specialized requirements for using the products or services that the common customers cannot be expected to fulfill. 3. The niche market is big enough to be profitable for the focused firm. 4. There is a promising potential for growth in the niche segment. 5. The major players in the industry are not interested in the niche as it may not be crucial to their own success. 6. The focus firm has the necessary skill expertise to serve the niche segment. 7. The focusing firm can guard its turf from other predator firms on the basis of customer relations and the loyalty it has developed, and its acknowledged superiority in serving the niche segments. Benefits associated with focus strategies As we did in the case of focus and differentiation strategies, here too we will look at the benefits and risks associated with focus strategies in terms of Porterâ&#x20AC;&#x2122;s five forces model. 1. A focused firm is protected from competition to the extent that the other firms which have a broader target do not possess the competitive ability to cater to the niche markets. In other words , a focused firm provides products/ services that the other firms cannot provide or would not find it profitable to provide. 2. Focused firms buy in small quantities, so powerful suppliers may not evince much interest. But price increments uptil a certain limit can be absorbed and passed on to the loyal customers. 3. Powerful buyers are less likely to shift loyalties as they might not found find others willing to cater to the niche markets as the focused firms do.

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4. The specialization that focused firms are able to achieve in serving a niche market acts as a powerful barrier to substitute products/ services that might be available in the market. 5. For the same reason as above, the competence of the focused firms acts as an effective entry barrier to potential entrants into the niche markets. Risks associated with focus strategies There are several risks associated with focus strategies basically these arise from the small size of the focused firms and its dependence on the niche markets. 1.First of all serving niche markets requires the development of distinctive competencies to serve those markets. The development of such distinctive competencies may be a long drawn and difficult process. 2. Being focused means commitment to a narrow market segment. Once committed, it may be difficult for the focused firm to move onto move onto other segments of the market. 3. A major risk for the focused firm lies in the cost configuration. Typically the costs for the focused firm are higher as the markets are limited, and the volume of production and sales small. 4. Niches are often transient. They may disappear owing to technology or market factors. For instance a new technology may make the process of making the niche products easier. Or there might be a shift in the customers needs and preferences causing them to move to other products. sometimes the rising costs of niche products may cause the customers to move to the lower priced products of cost leaders. 5. Niches may sometimes become attractive enough for the bigger players to shift attention to them. The rising competition in the market cause cost leaders and differentiator firms to look at niche markets with greater interest therby posing a threat to the focused firms. 6.Finally rivals in the market may sometimes out focus the focused firms by devising ways to serve the niche markets in a better manner That the risks to focused firms are real can be seen from the fact that several firms in competitive industries find it worthwhile to focus on narrower segments. A wider choice of products greater variety in services and a rising trend to customize products/ services to cater to niche markets are evident in the Indian markets today. Take the case of the Indian automobile market. For years, the Indian car buyer had a severally restricted choice of the type of car that he/ she could buy. Now there are several models to suit the taste and pocket of different types of buyers.

TACTICS FOR BUSINESS STRATEGIES A tactic is a sub strategy. It is "a specific operating plan detailing how a strategy is to be implemented in terms of when and where it is to be put into action. By their nature, tactics are narrower in their scope and shorter in their time horizon than are strategies" We shall consider here the two tactics of timing (when) and market location (where) used in formulating and implementing business strategies. Timing Tactics When to make a business strategy move is often as important as what move to make. It is here that the timing of the application of a business strategy becomes important. business strategy of low-cost or differentiation may be essentially a right move but I only if it is made at the right time. The recognition of time as a strategic weapon and a source of strategic advantage came about in the late- 1980s as a result of the ideas proposed by George Stalk Jr., the head of innovation and marketing at the Boston Consulting Group. The first company to manufacture and sell a new product or service is called 1 pioneer or the firstmover firm. The firms which enter the industry subsequently i late-mover firms. Sometimes an intermediate category of second-movers is also considered to include those firms which react immediately to the first-

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movers, industry has its first-movers, second-movers and late-movers. Our discussion here will, however, be limited to the first-movers and the late-movers only, as second movers, howsoever quick they might be to react, are in any case late-movers. Consider the example of Parle which is the first mover in the mineral water indu try in India which has attracted companies, such as, Coca Cola (with the Kinley brand) and Pepsi (with the Aquafina brand). Parle has dominated a major share oft mineral water market leading to its Bisleri brand becoming generic to the product category. A case of a late-mover in this industry is Nestle which planned to introduce its brand Pure Life by the end of 2000. Likewise, in the mutual funds industry, UB Trust of India (UTI), set up in 1964, is the first-mover with a clear lead of several years over other mutual funds in the public and private sectors. IIM Ahmedabad the first-mover in the autonomous institutions segment in the management education industry. Being the first mover does not always constitute an advantage. UTI might be I first-mover but there are many number of late-movers, such as, the Kotak Mahindra group, which have posed a stiff challenge to it. Similarly, the Indian School Business at Hyderabad is likely to challenge the dominant position of the Latemovers such as ICICI-Prudential Life Insurance, HDFC Standard Life insurance, and Max New York Life Insurance are likely to make life difficult for the first mover Life Insurance Corporation (LIC) of India. Market Location Tactics The second important aspect of business tactics is market location. This aspect deals with the issue of where to compete. By this is meant .the target market the firm aims at while applying its business strategies. Every industry has a number of firms that offer the same or substitute products or services. The total market share in an industry is carved up by these firms. One firm has the largest market share, some others firms have a relatively larger market share, a few others have a small market share, and there are firms that operate only on the fringes and not in the mainstream markets. Market location could be classified according to the role that firms play in the target market and the types of business tactics they adopt to play such a role. We have adopted the classification of market location 4 tactics provided by the marketing guru, Philip Kotler. He terms these tactics as competitive strategies. We expect that you have studied these strategies in your marketing management courses and so we will only, review them here. It would be helpful if you review your marketing text as you read further. On the basis of the role that firms play in the target market, market location tactics could be of four types: leader, challenger, follower, and nichers. As you will note, the essence of these tactics has been derived from military science. This is understandable since the competitive industries are virtual battlefields for competing firms. At this point let us recall that the term strategy too is a gift to management studies from military science. A brief description of the four types of market location tactics follow below. 1. Market leaders are firms that have the largest market share in the relevant product market and usually lead the industry in factors, such as, technological developments, product and service attributes, price benchmarks, or distribution channel design. In order to take up the market leader position and to retain it, Kotler proposes these three strategies (we would prefer to call these 'approaches' to distinguish these from 'strategy' which has a much broader meaning for us in business policy and strategic management): â&#x20AC;˘ Expanding the total market through new users, new uses, and more usage â&#x20AC;˘ Defending the market share through position defense, flank defense, counteroffensive defense, mobile defense and contraction defense â&#x20AC;˘ Expanding the market share through the enhancement of operational effectiveness by means of new product development, raising manufacturing efficiency, improving product quality, providing superior support services, or increasing marketing expenditure. 2. Market challengers are firms that have the second, third or lower ranking in the industry. These firms can either challenge the market leaders or choose to follow them. When they seek to challenge the market leader they do so in the hope that they would be able to gain the market share. The tactics adopted by the market challenger have several componer ts. First, the challenger has to define the objective and the opponents, choose a general attack strategy, and then choose a specific attack strategy. The most common

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objective of the challenger is to increase the market share, but it could also have a somewhat devious aim, say to drive the opponent out of the industry. A general attack strategy could be of five types: • Frontal attack involving matching the opponent in terms of the product, price, promotion, and distribution • Flank attack involving challenging the opponent's weak or uncovered geographical or segmental areas • Encirclement attack involving a grand move to capture the opponent's market share through means, such as, launching an advertising blitzkrieg, making an unbeatable product-related offering, or presenting a unique service guarantee • Bypass attack involving ignoring the opponent and attacking the easier markets by means of diversifying into unrelated products, moving into new geographical areas or leapfrogging into new technologies • Guerrilla attack involving small, intermittent attacks to harass and demoralise the opponent firm, and eventually secure a firm foothold in the industry. This could be done by means of price cuts, price discounts, intensive comparative advertising, or initiating legal action 3. Market followers are firms that imitate the market leaders but do not upset the / balance of competitive power in the industry. They prefer to avoid direct at-( tack, keep out of the way of other firms, and reap the benefits of the innovations made by the market leaders through imitation. The market follower may adopt four broad strategies as under. Counterfeiter strategy involving duplicating the market leader's product and packaging and selling it in the black market • Cloner strategy involving emulating the market leader's products, name, and packaging • Imitator strategy involving copying some things from the market leader while retaining some other features, such as, pricing, packaging or advertising • Adapter strategy involves*adapting one's own products to those of the market leader and selling them in different markets 4. Market nichers are firms that carve out a distinct niche for themselves, which has been left uncovered by the other firms in the industry, or a niche that is of little or no interest to others. The niche strategies are akin to the 'focus' business strategies as they target a market position that is small and unique and requires special competencies in order to be served. There are several means by which the specialization for serving a niche market can be developed. Excelling in providing a special product or service attribute, serving a distinct geographical area, or offering customized products or services to a select group of customers are some such means. Market niche strategies carry the risks that we have identified for focus business strategies. For instance, a market leader may choose to expand its own market coverage to serve a niche thereby negating the advantages enjoyed by the market nicher. Market nichers have to adopt three strategies which are as under. • Creating niches involves looking for ways and means by which niches can be identified or created in an industry • Expanding niches involves enhancing the coverage of the present niche to include similar market niches or new niches • Protecting niches involves shielding the niches served from attacks byother firms in the industry With this we complete our discussion of tactics for .business strategies. The next chapter is related to the subject of strategic analysis and choice.

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BUSINESS POLICY & STRATEGIC MGMT. Unit questions 1. Explain what is meant by business strategy? 2. How is business strategy related to corporate level strategy? 3. What is the importance of business strategies? 4. What is meant by being a first- mover in an industry? A late mover?’ 5. What is meant by the market location tactics of business strategy? 6. Differentiate between low – cost focus and differentiation focus?

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UNIT â&#x20AC;&#x201C; IV STRATEGIC ANALYSIS AND CHOICE 4.0 Introduction This unit deals with the final step in the strategy formulation phase of strategic management. Earlier described the several strategic alternatives that are present before an organization. Now a strategic choice has to be made from among these alternatives. Environmental appraisal (Chapter 4) and organizational appraisal (Chapter 5) help to point out the feasible strategies that could be adopted. However, there are several factors that affect the strategic choice which is ultimately made. We have divided these factors into two classes: objective and subjective factors. Strategic analysis is performed to analyses these factors. We start the steps of focusing on making the strategic analytical techniques level strategies.

chapter with a description of the process of strategic choice. This consists of the four alternatives, considering the selection factors, evaluation of strategic alternatives, and choice. We have taken up strategic analysis in two sections. First, we focus on the used for corporate-level strategies. Then we discuss the techniques used for business-

The subjective factors constitute the other aspect on which basis the ultimate strategic choice is made. Here we describe the several factors that strategists need to consider for exercising strategic choice. Contingency strategies are described next to cover situations that may arise in the course of strategy implementation. Lastly, we take up a description of what a strategic plan should contain and how it can be used for communicating strategy before it can be implemented. PROCESS OF STRATEGIC CHOICE The process of strategic choice is essentially a decision-making process. Decision-making consists of setting objectives, generating alternatives, choosing one or more alternatives that will help the organization achieve its objectives in the best possible manner, and finally, implementing the chosen alternative. To make a choice from among the alternatives, a decision-maker has to set certain criteria on which to accept or reject alternatives. These criteria are the selection factors. They act as guides to decision-making and considerably simplify the process of selection which would otherwise be a very difficult task. Strategic choice could be defined as "the decision to select from among the grand strategies considered, the strategy which will best meet the enterprise's objectives. The decision involves focusing on a few alternatives, considering the selection factors evaluating the alternatives against these criteria and making the actual choice The four steps in the process of strategic choice are described below. Focusing on Alternatives The aim of focusing on a few alternatives is to narrow down the choice to a manageable number of feasible strategies. Theoretically it is possible to consider all the alternatives. On the other hand, a decision maker would in practice, limit the choice to a few alternatives. Such a situation frequently poses a dilemma before the decision maker. Considering too many alternatives would make the process unwieldy and unproductive but if only a few alternatives are considered. To resolve this dilemma, a decision maker has to focus on a reasonable number of alternatives it is still difficult to tell what that reasonable number could be. For deciding on what would be a reasonable number of alternatives, it is advisable to start with the business definition ( for an explanation of business definition see section 3.4 ). The three dimensions along with a business is defined ( customer groups, customer functions, and alternative technologies) enable a decision maker to think in a structured fashion and systematically move in one or more dimensions, generating a number of feasible alternatives . Illustrates one way in which this could be done for a company which is in the oral care business. Using a business definition , accompany could generate strategic alternatives by working forward from the present to the position it wishes to be in. for instance , a company catering to the cosmetic segment could

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over the fluoride segment as well. Other alternatives could be to use alternative packaging (e.g) collapsible tube) or different additions ( e.g) Clove oil or neem). In this way, even within the context of an industry or business, several strategic alternatives can be considered. Considering The Selection Factors Narrowing down the strategic choice to a few feasible alternatives is facilitated by considering the business definition and a through gap analysis. These alternatives have to be subjected to further analysis. Such as analysis has to rely on certain factors. These factors are termed as selection factors. They determine the criteria on which the evaluation of strategic alternatives can be based. The selection factors can be broadly divided into two groups; the objective and subjective factors. Objectives factors are based on analytical techniques and are hard facts or data used to facilitate a strategic choice. They could also be termed as rational , normative, or prescriptive factors, subjective factors, on the other hand, are based on oneâ&#x20AC;&#x2122;s personal judgment and collective or descriptive factors. For the present it is important to not that the alternatives that are generated in the first step have to be subjected to analysis on the basis of these selection factors. Evaluation of Strategic Alternatives Selection factors are the criteria on which a final choice of strategy has to be based narrowing the choice leads to a few alternatives, each one of which has to be evaluated for its capability to help the organization achieve its objectives. Evaluation of strategic alternatives basically involves bringing together the results of the analysis carried out on the basis of the objective and subjective factors. Successive iterative steps for analyzing the different alternatives on the basis of selection factors lie at the heart of such an evaluation. There is no set procedure and strategists may use any approach which suits the circumstances. What is important is to observe that neither the objective not the subjective factors can alone help in evaluation. Both the factors have to be considered together. The method of performing the evaluation is of considerable interest to management researchers and academicians. We had referred to strategic decisionmaking in Section 2.4 and the different approaches to strategic decision-making in Section 2.5. These issues are important in any exercise which involves an evaluation of strategic alternatives Making the Strategic Choice An evaluation of strategic choice should lead to a clear assessment of which alternative is the most suitable under the existing conditions. The final step, therefore, is to make the strategic choice. One or more strategies have to be chosen for implementation. A blueprint that will describe the strategies and the conditions under which they would operate has to be made. This blueprint is the strategic plan which shall be discussed in the last section of this chapter. Besides the chosen strategies, some contingency strategies would also have to be devised. Contingency strategies are described in Section 8.5. The different analytical techniques used for considering the objective factors are the subject matter of the following two sections. We have divided objective factor analysis into two parts: corporate-level strategic analysis and business-level strategic analysis . Corporate-level strategic analysis would focus on techniques for analyzing businesses within a corporate umbrella, while business-level strategic analysis would highlight the techniques used to analyses the businesses individually from the viewpoint of the industry to which they belong and the competitive situation that these face. 4.1 CORPORATE-LEVEL STRATEGIC ANALYSIS Corporate-level strategic analysis treats a corporate entity as constituting a portfolio / of businesses under a corporate umbrella. The analysis focuses on the question of what should a corporate entity do regarding the several businesses that are there in its portfolio. The strategic alternatives here are basically the grand strategies of stability, expansion, retrenchment, and combination strategies that we referred to in Chapter 6. It is to be noted that corporate-level strategic analysis is relevant to the case of a diversified corporation which has several businesses. For companies that are single-business entities, business-level strategic analysis is sufficient. We start with a description of the corporate portfolio analysis techniques which form a major chunk of the analysis done at the corporate- level. Corporate parenting is another concept which has been introduced

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to consider the role of the corporate headquarters in managing a set of businesses in a portfolio. We shall round off this Strategic Analysis and Choice section with a reiteration of the SWOT analysis from the viewpoint of collating the results that are attained through organizational appraisal and environmental appraisal. Corporate Portfolio Analysis Corporate portfolio analysis (or simply, portfolio analysis) is a set of techniques that evolved during the mid-1960s and soon became a management fad. During the 1970s, a tendency to discredit these 3 techniques arose when it was realized that the assumptions did not always hold good. However, currently it is accepted that these techniques are useful, not as purely prescriptive, but as an important and decisive part of a set of criteriaâ&#x20AC;&#x201D;normative as well as descriptiveâ&#x20AC;&#x201D;that assist strategists in exercising a strategic choice. Corporate portfolio analysis could be defined as a set of techniques that help strategists in taking strategic decisions with regard to individual products or businesses in a firm's portfolio. It is primarily used for competitive analysis and corporate strategic planning in multi product and multi-business firms. They may also be used in less diversified firms, if these consist of a main business and other minor complementary interests. The main advantages in adopting a portfolio approach in a multi product; multi business firm is that resources could be channelised at the corporate level to those businesses that possess the greatest potential. For instance, a diversified company may decide to divert resources from its cash-rich businesses to the more prospective ones which hold the promise of a faster growth so that the company can achieve its corporate level objectives in an optimal manner. There are a number of techniques that could be considered as corporate portfolio analysis techniques. The most popular is the Boston Consulting Group (BCG) matrix or product portfolio matrix. 4.2 BCG Matrix The Boston Consulting Group (BCG) matrix, such as the one shown in . Exhibit 8.3, provides a graphic representation for an organization to examine the different businesses in its portfolio on the basis of their relative market shares and industry growth rates. As shown in the exhibit, businesses could be classified on the ' BCG matrix as either low or high according to their industry growth rate and relative market share. The vertical axis denotes the rate of growth in sales in percentage for a particular industry. The horizontal axis represents the relative market share, which is the ratio of a company's sales to the sales of the industry's largest competitor or market leader. The low and high market shares are separated by a vertical line set at 1.0. This means that a company would have a relative market share of less than 1.0 if it does not have the largest share. A relative market share of more than 1.0 would occur for companies that are the largest sellers in their various industries. (In practice the ratio of 1.0 is difficult to achieve and it is more realistic to place the vertical line at 0.75 or at the market share of the 'average firm' in the industry). Still, in order to get the maximum benefit out of the experience curve, the BCG matrix indicates that it is necessary to be the market leader. The result of combining the industry growth rate and relative market share, each along a high and low dimension, is a four-cell matrix. Each cell of this matrix has been given an interesting and appropriate name by the Boston Consulting Group. The four cells of the BCG matrix have been termed as stars, cash cows, question narks (or problem children), and dogs. Each of these cells represents a particular ype of businesses. These different types of businesses, with some contemporary examples from the Indian corporate world, are described below. Exhibit 8.3 A Typical BCG Matrix

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20%

STARS

QUESTIONS MARKS

CASH COWS

DOGS

15%

10% 5% High

Relative market share

Low

Stars Stars are high-growth-high-market share businesses which may or may not self-sufficient in terms of cash flow. This cell corresponds closely to the growth phase of the product life cycle (PLC). A company generally pursues an expansion strategy to establish a strong competitive position with regard to a 'star' business. In the current Indian context, there are many businesses which could be considered as 'stars'. For instance, petrochemicals, electronics and telecommunications, fast foods, ceramic tiles, among others are some of the industries which have a very high growth â&#x20AC;˘ate. To a great extent, government priorities still seek to determine the 'star' status of any industry in India. Cows As the term indicates, cash cows are businesses which generate large amounts of cash but their rate of growth is slow. In terms of PLC, these are generally mature businesses which are reaping the benefits of the experience curve. The cash generation exceeds the reinvestment that could profitably be made into 'cash cows'. These businesses can adopt mainly stability strategies. Where long-term prospects are exceptionally bright, limited expansion could be adopted. As 'cash cow industries lose their attractiveness and tend towards a decline, a phased retrenchment strategy may be feasible. The cash generated by 'cash cows' is reinvested in 'stars' and 'question marks'. Companies which are well-entrenched in an established market enjoy the advantages of 'cash cows'. Scooters for Bajaj Auto, toothpaste for Colgate, decorative paints for Asian Paints, molded luggage for Blowplast, and India Today for Living Media are some of the 'cash cows' in the contemporary Indian markets. Question marks Businesses with high industry growth but low market share for a company are 'question marks' or 'problem children'. They require large amounts of cash to maintain or gain market share. 'Question marks' are usually new products or services which have a good commercial potential. The logic of the experience curve dictates that the company obtaining an early lead can expect cost advantages and market leadership and can successfully create entry barriers. No single set of strategies can be recommended here. If the company feels that it can obtain a dominant market share, it may select expansion strategies, otherwise retrenchment may be a more realistic alternative. 'Question marks', therefore, may become 'stars' if enough investment is made, or they may become 'dogs' if ignored. There are several industries in India where many companies find themselves holding businesses which are 'question marks'. Holiday resorts, light commercial vehicles, home improvement products are a few of the examples. It is to be noted, however, that the list of 'question marks' keeps changing frequently with changes in government policy and other environmental factors. For instance, dotcom companies became a rage for a short while in early-2000 but soon turned into 'question marks' for several businesses. Dogs Those businesses which are related to slow-growth industries and where a company has a low relative market share are termed as 'dogs'. They neither generate nor require large amounts of cash. In terms of PLC, the 'dogs' are usually products in late maturity or a declining stage. The experience curve for the company shows that / it faces cost disadvantages owing to a low market share. The only possibility for the company could be to gain market share at the expense of rival firms, a possibility that is remote owing to the high costs involved. So retrenchment strategies are normally suggested. But government policies may prevent retrenchment and the 'dogs' may be artificially sustained, which explains the presence of many products in the Indian markets which would fade away if left on their own. Cotton textiles, jute, shipping, leasing, photocopiers are some of the products and services that have become 'dogs' for quite a few companies.

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As seen from the above description of the BCG matrix, it is clear that its major advantage is that it offers a facility for a visual examination of the portfolio of the businesses of a company. However, there are some limitations too which arise from the assumptions on which the BCG matrix is based. For instance, the growth rate of an industry is taken as an indicator of its attractiveness and its market share for profitability. Both these assumptions might not always be true. Further there are practical difficulties in measuring the respective market shares or deciding who the market leaders are. Lastly, most critics consider the BCG approach too simplistic. With these limitations in view, many other approaches and techniques of corporate portfolio analysis have been proposed. We touch upon these in the following subsections. 4.3 GE Nine -cell Matrix Another corporate portfolio analysis technique is based on the pioneering efforts of the General Electric (GE) Company of the United States sup^ ported by the consulting firm of McKinsey & Company. Exhibit 8.4 shows a typical GE nine-cell matrix, ^he^ vertical axis represents industry attractiveness, which is a weighted composite rating based on eight different factors. These factors are: market size and growth rate: industry profit margin; competitive intensity; seasonally; cyclicality; economies or scale; technology: and social, environmental, legal and human impacts.. The horizontal axis represents business strength competitive position, which is again a weighted composite rating based on seven factors. These factors are: relative market share, profit margins, ability to compete on price and quality, knowledge of customer and market, competitive strengths and weaknesses, technological capability, and calibre of 4 management. As can be seen from the list of the factors, good use can be made of the industry, competitor, and SWOT analyses information for determining the weightage and rating to assign to each factor. The two composite values for industry attractiveness and business strength/competitive position are plotted for each business in a company's portfolio. The pie charts (or circles) denote the proportional size of the industry and the dark segments represent the company's market share. The nine cells of the GE matrix are grouped on the basis of low to high industry attractiveness, and weak to strong business strength. Three zones of three cells each ate made, denoting different combinations represented by green, yellow, and red colours. For this reason, the GE matrix is also known as the stoplight strategy matrix. The different combinations can be seen in Exhibit 8.4. Based on the green zone, the signal is 'go ahead' to grow and build, indicating expansion stratagies. Businesses in the green zone attract major investment. For the yellow zone, the signal is 'wait and see', indicating hold-and-maintain type of strategies aimed at stability and consolidation. For the red zone, the signals is 'stop', indicating the retrenchment strategies of divestment and liquidation, or the rebuilding approach for adopting turnaround strategies. The GE nine-cell matrix offers some distinct advantages. Compared to the BCG matrix, it offers an intermediate classification of medium and average ratings. It incorporates a larger variety of strategic variables like the market share and industry size. The GE matrix is also a powerful analytical tool to channel corporate resources to businesses that combine medium to high industry attractiveness with an average to strong business strength/competitive position. On the other hand, the major drawback of the GE matrix is that it only provides broad strategic prescriptions rather than the specifics of business strategy Corporate Parenting Analysis A diversified corporation or a multi-business company is often viewed as consisting of a corporate headquarter or centre with SBUs acting as satellites. The manner in which the centre manages and nurtures the individual businesses is. Known as corporate parenting. The total corporation is viewed in terms of resources and capabilities that can be used to build individual businesses as well as create synergies across these businesses. In this manner, corporate parenting attempts to do away with the one major drawback of the corporate portfolio techniques. While portfolio techniques consider the industry attractiveness of various industries and focus on the cash contributions that individual businesses could make to the overall portfolio of businesses, corporate parenting views the organization in its totality as a diversified corporation and focuses on the value created from the relationship between the parent and its businesses. Campbell, Goold, and Alexander suggest that the diversified corporation must address these two issues (a) What businesses should a diversified corporation own and why? (b) What organizational structure, management processes, and philosophy will foster superior performance from the corporation's individual business units?

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If we do this, the search for the appropriate corporate strategy involves three steps. 1. Examine each business in terms of its CSFs 2. Examine each business unit in terms of those areas in which performance can be improved 3. Analyze how well the parent corporation fits with the business unit On this basis, a parenting-fit matrix of the type shown in Exhibit 8.8 can be prepared. Here there are two variables: the positive contributions (fit between parenting opportunities and parenting characteristics), and the negative effects (misfit between CSFs and parenting characteristics). The concept of CSFs was referred to in Section 3.5. From this five different strategic positions result, each with its own implications for corporate strategy. Note that, in contrast to portfolio analysisâ&#x20AC;&#x201D;where factors such as the growth potential of businesses or their competitive position are emphasizedâ&#x20AC;&#x201D;corporate parenting focuses on the fit of these businesses with the corporate parent. 1. Heartland businesses should have the priority in selection of the corporate strategy as the parent understands their CSFs well and there are opportunities for the parent, to make improvements. Expansion strategies suit the heartland businesses. Source: Adapted from M Alexander, A Campbell and M Goold, "A new model for reforming the planning review" in Planning Review, Jan-Feb 1995, p 17. 2. Edge-of-heartland businesses are those where some parenting characteristics fit the business well but others do not. This means that the business would engage the attention of the parent as they would try to understand them better. Expansion strategies may suit the edge-of-heartland businesses if the parent has the necessary confidence to devote considerable investment in terms of time and money to developing these businesses. 3. Ballast businesses fit very comfortably with the parent but contain few opportunities for improvement by the parent. Somewhat like cash cows, the ballast businesses are established businesses that have been there for long. They may contribute well but may act as a drag on the corporation as a whole as there is little worthwhile that the parent could do for such businesses. The ballast businesses are better off being retrenched at an opportune time if the realized price exceeds the likely value of future cash flows. 4. Alien territory businesses pose little opportunity as there is a misfit between the parenting characteristics and the units' CSFs. These SBUs are often the results of misguided diversifications in the past, and are best treated with retrenchment. 5. Value-trap businesses fit reasonably well with the parenting opportunities but are a misfit with the parent's understanding of the units' CSFs. These businesses are apparently attractive as opportunities seem to be welcome but in reality these may not suit the building of the core competencies of the corporation. They are better treated when avoided or retrenched.

All in all, corporate parenting focuses intensely on the role of the parent in adding value to the individual businesses.

SWOT Analysis Recall that in Section 4.1, we had explained SWOT analysis. In fact, environmental as well as corporate appraisal (Chapters 4 and 5) dealt with the opportunities, threats, strengths, and weaknesses relevant for an organization. The two profiles (ETOP and SAP) that we had prepared in those chapters should now be brought together and analyzed so that feasible strategic alternatives can emerge. Exhibit 8.9 Consolidated SWOT Profile for a Bicycle Company Environmental sector

Nature of impact

Strategic advantage

Nature of factor

impact

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Market Technological Supplier Economic Regulatory Political Socio â&#x20AC;&#x201C; cultural International

Finance Marketing Operations Personnel Information management General Management

Exhibit 8.9 consolidates the ETOP (Exhibit 4.13) and SAP (Exhibit 5.12) which Had been prepared for a hypothetical sports cycle manufacturing company. SWOT;, analysis can be applied in order to generate feasible strategic alternatives. On the;, basis of the information contained in Exhibit 8.4 it can be said that expansion strategies seem to be the more likely choice. The socioeconomic factors are supportive;. while market opportunities both in the domestic and export markets are also significant. Based on a fortuitous match between the technological and supplier environment on the one hand, and operations-related internal factors on the other, the firm is most likely to be a high-quality producer. These strengths can stand the firm in good stead in its local marketing and export efforts. General management can take proactive steps in order to sustain marketing efforts. Good personnel may prove to be of value in the various activities that the firm undertakes. Finance is the only problem area and cannot be neglected at any cost. It is quite possible that major investments have been made in plant, equipments, and facilities, and a pay-off may be expected in the long run. In such a case, the financial problems can be assumed to be of transient nature. Should this be true, the firm can hope to overcome its negative financial features, provided it adopts prudent financial policies in the near future. Expansion strategies, therefore, seem to offer a feasible approach to strategy formulation. Of course, expansion itself could take place through various means. For instance, internal expansion could be possible if the firm is in a position to garner additional financial resources. If this is difficult, then external expansion may be the way out. Depending on whether other units are available for acquisition, the firm could even contemplate a takeover. But this would again require immediate resources. Expansion strategies could also be preceded by a short period of stability and the financial position can improve in the meantime. The analysis attempted in the above paragraph can be continued till the strategists are able to shortlist feasible strategic alternatives. Of course, the line of thought adopted by others may be different from that followed by us. But it can be safely assumed that since the SWOT profiles are the same, different analysts are likely to reach more or less the same set of conclusions. Much would depend on other factors, for instance, the willingness of the management to task risks. But factors like these will be discussed in Section 8.4. A good and meaningful SWOT analysis is likely to bring out a few feasible strategic alternatives. These could be subjected to further analysis on the basis of subjective factors that will be discussed later in this chapter. 4.4

BUSINESS-LEVEL STRATEGIC ANALYSES

Every organization is part of an industry. Almost all organizations face competition either directly or indirectly. Thus, the industry and competition are vital considerations in making a strategic choice. The industry provides the context in which an organization operates while competitors vie for the same set of customers by offering more or less identical products. It is quite obvious that strategic choice cannot be made by an organization unless the industry and competition have been analyzed. Apart from the external forces that are present in industry and competitor analyses, if is useful to look inward and perform a SWOT analysis. In this section we start with a reference to the experience curve and life cycle analysis and then go on to describe the industry and competitor analysis. Finally, the technique of strategic group analysis is taken up for discussion. Experience Curve Analysis e

The concept of the experience curve is akin to a learning curve which explains the fficiency increases gained by workers through repetitive productive work. An experience curve is based on the commonlyas observed phenomenon that unit cost decline a firm accumulates experience in terms of a cumulative volume of production. The "implication is that larger firms in an industry would tend to have lower unit costs as

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cornpared to those of smaller companies, thereby gaining a competitive cost advantage. An experience curve results from a variety of factors, such as, learning effects, economies of scale, product redesign, and technological improvements in Production. According to the experience effects theory, if a business produces and sells mo units than its competitors it should also be honing its ability to produce them better than its competitors. By producing better means that the products are of a better quality, and are also produced at a lower comparative cost. With lower costs, pricing can be done competitively, thus attracting a greater volume of sale, which in turn further lowers costs. In this manner, a beneficial self-perpetuating cycle results that; brings in more sales to the experienced producer. Obviously the logic of the experience curve dictates that lower costs lie in focusing on mass markets. Thus, firms that employ the business strategies of being the first-movers in an industry capitalize on their experience to lower costs and garner a higher market share than their competitors. These firms adopt the business strategy of cost leadership in the industry However, the experience curve has a limited appeal since specialization offers at alternative route to lower costs. Firms that employ the differentiation business strategies rely on a narrow range of products and markets and specialize in catering to i niche market which has not been found viable by the larger players in the industry Such firms are often second-movers or latemovers in an industry. The larger players in the industry would prefer the cost leadership route to reap the advantages of the experience curve. The concept of the experience curve is relevant for a number of areas in strategic management. For instance, the experience curve is considered a barrier for new firm] contemplating entry in an industry. It is also used to build market share and discourage competition. For quite some time till the 1990s, the experience curve phenomenon seems to have worked in favor of Bajaj Auto, which had been the mark leader for the past several years in the two-wheeler industry in India. Only much later did Bajaj Auto face any serious competition from LML Ltd and Kinetic Engineering Bajaj Auto has had primary strategic advantage in terms of costs. Other competitor including some like Gujarat Narmada who could not sustain themselves, have found it extremely difficult to compete with Bajaj due to the cost differentials that existed Thus, the experience curve does yield competitive advantage to a firm if it is a fit mover in an industry and is successful in cornering a large market share. Life Cycle Analysis Students of management and allied areas are quite familiar with the concept of the product life cycle. Likewise, life cycles are found in markets, businesses, and industries. Life cycle is a conceptual model that suggests that products, markets, businesses, and industries evolve through sequential stages of introduction, grow maturity, and decline. From the viewpoint of strategic analysis it is important to n that as life cycles move from one stage to the next, the strategic considerations too change. Let us take the case of the familiar PLC. Almost all marketing textbooks deal with PLC in detail (for instance, see Reference 13). Essentially, PLC is a S-shaped curve which exhibits the relationship of sales with respect to the time it takes for a product to pass through the four successive stages of introduction (slow sales growth ) growth (rapid market acceptance ) maturity (slow down in the growth rate), and decline (sharp down lo0ad drift ) if makes businesses or industries are substituted for a product, the concepts of PLC could work just as well. The main advantage of the life cycle concept is that it can be used to diagnose a portfolio of products (or markets, businesses, or industries) in order to establish the stage at which each of them exists. Particular attention is to be paid to the businesses that are in the declining stage. Depending on the diagnosis, an appropriate strategic choice could be made. For instance, expansion may be a feasible alternative for businesses in the introductory and growth stages. Mature businesses may be used as sources of cash for investment in other businesses which need resources. A combination of strategies like selective harvesting, retrenchment, and so on, may be adopted for declining businesses. In this way, a balanced portfolio of businesses may be built by exercising a strategic choice based on the life cycle concept. The life cycle concept provides a useful framework for carrying out an analysis to formulate businesslevel strategies, as demonstrated in the previous paragraph. Essentially the benefit of the life cycle concept lies in its ability to provide strategists with a convenient method of devising a broad approach to business strategy formulation, on the basis of an understanding of the stage of life cycle a business is in at a particular point of time. Here it is significant to note that the life cycle concept is not to be used as a guide to when a change will occur in the life cycle. Rather it is a useful guide to what changes might occur over a period of time, with regard to the market qf industry conditions. Further, it is also important to remember that the life cycle can sometimes be reversible, as seen in the case of products that are revived after a declining trend.

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Products, markets, businesses, and industries sometimes experience reverse trends, as often happens in the case of fashion when discarded clothing fashions come into vogue again. Strategists need to be aware of the possibility of such reverse trends in the life cycle. Industry Analysis An industry is defined as a group of companies offering products or services that are close substitutes of each other. The close substitutes are those products or services that satisfy the same basic customer needs. For example, tea is a close substitute for coffee as it is considered a healthier alternative with a lower caffeine content, and its antioxidant properties help the body to develop resistance to cancer and heart disease. Any analysis of the tea or coffee industry would have to consider the other stimulant as a close substitute. Michael E Porter has made an immense contribution to the development of the ideas of industry and competitor analysis, and their relevance to the formulation if competitive strategies. He advocates that a structural analysis of industries be made so that a firm is in a better position to identify its strengths and weaknesses. A model consisting of five competitive forces has been proposed—threat of new entrants, rivalry among competitors, bargaining power of suppliers, bargaining power of buyers, and threat of substitute 14 products—that determine the intensity of industry competition and profitability. Exhibit 8.10 depicts Porter's five-forces model of competition. 4.5 Porter’s Five – Forces Model of Completion in an industry

Potential threats from firm’s which make substitute products or services Supplier’s Bargaining Power

Forces of Competition Created by Rivalry

Buyer’s Bargaining Power

Potential threat from entry of new firms Threat of new entrants Any industry that is perceived as being profitable tends to it new entrants. These new entrants are firms that are interested in investing industry to share the growth prospects. Such new entrants augment the existing production capacity and often possess a desire to make large investments and secure a substantial market share. The existing firms have to either share a growing market pie with a larger number of competitors, or part with some of their own market share i new entrants. Either way, new entrants cause a comparatively lesser sales volume and revenue, and lower the returns for all the firms in the industry. The chances that new entrants will enter into an industry depend on two factors: the entry barriers to an industry and the expected retaliation from existing firms. Of , entry barriers are significant de -motivators for new entrants. The concept of barriers implies that there are substantial costs involved in entering into a new ;try. The higher the entry barriers in an industry the less likely are new entrants to enter that industry. So, higher entry barriers serve to keep out potential entrants away from an industry. The entry barriers may arise as a consequence of several factors such as those below. Economies of scale in production and sale of products leading to lower costs for existing firms Capital requirements being very high may prevent new entrants from making Investments

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• Switching costs from the existing products or services to a new one may discourage customers from making new commitments owing to the costs incurred in buying new ancillary equipment, retraining employees or establishing new networks of relationships. • Product differentiation by existing firms based on the distinctiveness perceived by the customers through effective advertising, reputation as a service provider, the brand loyalty of customers towards existing firms, or some other such factor • Access to the distribution channel can be monopolized by the existing firms on the basis of their long-term relationship with distributors • Cost disadvantages independent of scale may arise from proprietary products technology, exclusive access to raw materials, favorable location, and benefit of governmental subsidies • Government policies through licensing and other means can prevent the entry of new firms into an industry ' Besides the entry barriers, the expected retaliation towards the new entrants from the existing firms may be a potential threat to entry. Any potential entrant to an industry would have to predict the likely moves that the existing firms could make. For instance, an existing firm with a large stake in an industry may lower prices to create a difficult situation for the new entrant. Or an existing firm with substantial resources may attempt to alter the basis of competition so that the new entrant is / discouraged while making a foray into the industry. Despite the formidable hurdles posed by existing firms, new firms do enter industries if they find those to be promising. The popular strategy for doing so is to find market niches not served by existing firms and to gradually build up a presence in the industry. Rivalry among competitors Competition is normally a game in which one player loses at the expense of the other. A move on the part of a player may cause other players to make countermoves, or initiate efforts to protect themselves from the danger posed by the initial move. In this manner, firms within an industry are mutually dependent. The situation in an industry keeps changing with the actions and reactions of the constituent firms. The desire to be the market leader or to corner a larger market share leads to rivalry among competitors. The extent of the rivalry among competitors in an industry affects the competition within that industry. When the rivalry is weak, there is likely to be lesser competition; when the rivalry is high the level of competition is higher. This has implications for existing firms as well as those firms contemplating an entry into the industry. The dimensions of such rivalry among competitors are several. Some of the major ones are described below. • Competitive structure refers to the number of competitors, their size, and their diversity. Different types of competitive structures have different implications for the existing firms and for the new entrants. Structures vary from being fragmented to consolidated. A fragmented structure means that there are a large number of small or medium-sized companies, none of them in a position to dominate the industry. This structure is characterized by low entry barriers and less or no differentiation, leading to products becoming commodities. Competition is intense and the industry faces booms and busts leading to frequent changes in the structure. A consolidated structure consists of a few large companies (an oligopolistic market) or just one large firm (a monopoly). Such a structure has a closely-knit group of companies whose actions and reactions are matched: the actions of one lead to reactions from others. Competitive actions of the competitors are under close watch by the others as they affect the distribution of the market share. The intensity of competition may range from benign neglect to fierce rivalry. In some industries, the competitors may adopt a policy of 'live and let live', in others there might be cut throat competition leading to under pricing or severely fought competitive battles on the basis of other factors such as delivery, advertising or after-sales service. Diversity among competitors means that the different firms in an industry have different ideas on the basis of which to compete, different sets of goals to achieve, or different organizational cultures. An industry with greater diversity poses a higher potential challenge to existing firms or new entrants for devising competitive strategies. Demand conditions refer to the nature of the customer demand existing in an industry. A high demand or a growing demand tends to moderate competition as each firm has enough for itself and need not grab it

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from others. Stagnant demand may lead to competitive strategies designed to snatch the market share from others. Declining demand may cause companies to maintain the market share. Existing firms or new entrants need to consider the demand conditions in the industry for the purpose of formulating business strategies. • Exit barriers restrict the firms in an industry and prevent them from leaving even though the returns might be low or might even be sometimes negative. The exit barriers are the economic, strategic, or emotional factors which prevent companies from moving out after the divestment of their businesses. I Economic factors could be the high investments committed to plant and equipment that have no alternative usage, and high fixed costs of exit, such as, high retrenchment costs or high severance pay owing to labor agreements. Strategic factors could be interlink ages between the different businesses of a company, such as, a firm being its own supplier or buyer, or different businesses which share a common pool of resources. Emotional factors could be a sentimental attachment to a business, it being an ancestral business or one founded by the entrepreneur on his own, or an unwillingness to part with a business owing to loyalty to employees or distributors. Collectively, the three factors of competitive structure, demand conditions, and barriers determine the business strategies that a firm is likely to adopt. As we described these three factors constituting the force of competitive rivalry pin an industry, you must have noticed that business strategies are critically de-dent on the industry environment. The nature of industry environment varies industries and also with time. There might be embryonic or introductory industries , growth or sunrise industries, mature or stable industries, and declining or set industries. Each of these industries would require a different approach to the imitation of business strategies. It is also important to note that industries respond to time and follow a life cycle. An industry in the mature stage today might be a declining industry tomorrow. Here again it is important for firms to align their business strategies to the changing conditions in the industry environment. The competitive equations change, so do the demand conditions. Entry barriers erected today may fall by the wayside as soon as some new development takes place. Such is the dynamic nature of strategic management that anything that a firm might do today does not guarantee success tomorrow unless there is a willingness to respond to environmental conditions as they arise. Bargaining power of buyers The bargaining power of buyers of firms in an industry constitutes the ability of the buyers, individually or collectively, to force a reduction in the prices of products or services, demand a higher quality or better service, or to seek more value for their purchases in any way. A high buyer bargaining power constitutes a negative feature for existing firms or new entrants of an industry. A low buyer bargaining power enables a firm to pass on cost increases to buyers or to make the buyers accept a lower quality of product and service at a higher price. The bargaining power of buyers is high under these conditions: • When the buyers are few in number • When the buyers place large orders • When alternative suppliers are present and are willing to supply at a lower price or on favorable selling conditions • When the switching costs of buyers from one supplier to other is low • When the buyer itself charges a low price for its products and is sensitive to price increases • When the purchased product constitutes a high percentage of a buyer's costs making it look around for lower-priced supplies • When the buyer itself has the ability to integrate backwards and create its own captive supply source Bargaining power of suppliers Like the bargaining power of buyers, suppliers to firms in an industry too have a level of bargaining power. The bargaining power of suppliers constitutes their ability, individually or collectively, to force an increase in the price of the products or services, or make the buyers accept a lower quality of product or level of service. A high supplier bargaining power constitutes a negative feature for existing firms or new entrants of an industry. A low supplier bargaining power enables a firm to negotiate price increases in its favor or to make the suppliers offer higher quality of inputs at a lower price. The bargaining power of suppliers is high under these conditions: • When the suppliers are few and the buyers are many When the products or services are unique and are not commonly available

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• When the substitutes of the products or services supplied are not freely available • When the switching costs of a supplier from one buyer to the other is low • When the supplier is not critically dependent on the products or services supplied • When the buyer buys in small quantities and, therefore, is not important to the Supplier • When the suppliers have the ability to integrate forward and use their own supplies for production of the end product or service Threat of substitute products Substitute products or services are those that apparently are different but satisfy the same set of customer needs. We referred to the example of tea and coffee as substitutable products. We could also include aerated drinks as another form of substitute in the category of products serving the customer's needs for drinks. Other examples could be alternative modes of transportation; postal, fax and courier services; and electrical gadgets like bulbs and tube lights. The platform for substitutability in every case is serving the customer's need. The availability of close substitutes constitutes a negative competitive force in an industry. In other words, those industries which have no close substitutes are more attractive than those that have one or more of such substitutes. Obviously, firms in an industry having no close substitutes can charge a higher price and earn higher returns. For industries where close substitutes are available the level of price chargeable is restricted by the price of the substitute available. Thus, firms have to formulate their business strategies keeping in view the intensity of the competitive force arising out of the presence or absence of the threat of substitutes. In the context of strategic choice, the purpose of industry analysis, is to determine the industry attractiveness, and to understand the structure and dynamics of the industry with a view to finding out the continued relevance to strategic alternatives that are there before a firm. It follows that if, for instance, the industry is not, or can no longer be, sufficiently attractive (i.e., it does not offer long-term growth opportunities), then the strategic alternatives that lie within the industry should not be considered. It also means that alternatives may have to be sought outside the industry, which calls for diversification moves.

Using the five-forces model of industry competition, a firm can analyses its critical strengths and weaknesses, its position within the industry, the areas where strategic changes may yield the maximum profits, and the significant opportunities and threats.

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Unit Questions 1. 2. 3. 4. 5. 6. 7. 8. 9.

What does the process of strategic choice essentially deal with? How can a clear business definition help a strategist in focusing on strategic alternatives? Explain the two dimension used to build a GE nine-cell matrix? Why is a directional policy matrix named as such? What are the five forces that affect the industry structure ? What is meant by the term ‘ strategic groups’? What is purpose of doing a competitor analysis? What does the need for developing contingency strategies arise ? Propose the outlines of a strategic plan for a medium – sized company?

UNIT V STRATEGY IMPLEMENTATION AND EVALUATION INTRODUCTION

The task of strategic management is far from complete after strategies have been formulated and a concrete strategic plan has been prepared. Then it is the job of strategists to put the plan into action. This chapter is the first in the series of four chapters in this part of the book devoted to strategy implementation. In

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this chapter, we start with pointing out the interrelationship between the formulation and implementation of strategies in the form of forward and backward linkages. Several issues in strategy implementation are described next. You will see that there are several aspects of implementation that strategists have to consider. While there could be different ways of classifying these aspects we have chosen to focus on seven major aspects of implementation. Three of these aspects are taken up for discussion in this chapter. These form the foundation for the tasks of strategy implementation that follow. The first aspect that we take up in this chapter is of project implementation. Any strategy leads to a number of plans, programmes, and projects. Project implementation deals with a number of steps starting from conception to clean-up. The next step, procedural implementation, deals with the different aspects of the regulatory framework that Indian companies have to consider. Here we see how companies have to adhere to a range of elements in the regulatory framework. These elements flow from legislation, government policies, administrative orders, and procedures laid down for the working of the corporate sector in India. The last section in this chapter consists of the various issues involved in resource allocation. Here we deal with the procurement, approaches, means, factors, and the difficulties in resource allocation. 5.1 Project And Procedural Implementation Before we move to an examination of the different issues involved in implementing strategies, it is important to consider the interrelationship between the formulation and implementation of strategies. It is to be noted that the division of strategic management into different phases is , only for the 1 purpose of orderly study. In real life, the formulation and implementation processes are intertwined. Two types of linkages exist between these two phases of strategic management. The forward linkages deal with the impact of the formulation on implementation while the backward linkages are concerned with the impact in the opposite direction Forward Linkages The different in strategy formulation starting with the various constituents of strategic intent through environmental and organization appraisal strategic alternatives strategic analysis and choice and ending with the strategic plan determine the course that an organization adopts for itself. With the formulation of new strategies or reformulation leading to modified strategies many changes have to be effected within the organization for instance the organizational structure has to undergo a change in light of the requirements of a modified or new strategy. The style of leadership has to be adopted to the formulation of strategies. A whole lot of changes have to be undertaken in operational sing the formulated strategies. Clearly the strategies formulated provide the direction to implementation. In this way the formulation of strategies has forward linkages with their implementation. Backward Linkages Just as implementation is determined by the formulation of strategies, the formulation process is also affected by factors related with implementation. Recall that in the previous chapter, while dealing with strategies choice we observed that past strategic actions also determine the choice of strategy. Organization tend to adopt those strategies which can be implemented with the help of the present structure of resources combined with some additional efforts. Such incremental changes, over a period of time, take the organization from where it is to where it wishes to be. It is to be noted that while strategy formulation is primarily an entrepreneurial activity, based on strategic decision making, the implementation of strategy is mainly an administrative task based on strategic as well as operational decision making looked at from another angle, formulation is a managerial task requiring analysis and thinking, implementation primilary rests on action and doing. The next section focuses on the various issues involved in the implementation of strategies. Aspects of Strategy Implementation

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The different aspects involved in strategy implementation cover practically every thing that is included in the discipline of management studies. A strategist, therefore has to bring to his or her task a wide range of knowledge, skills , attitudes, and abilities. The implementation tasks put to test the strategists abilities to allocate resources, design structures and systems, formulate functional policies, take into account the leadership styles required and plan for operational effectiveness be side dealing with various other issues. The strategic plan devised by the organization proposes the manner in which the strategies could be put into action, strategies, by themselves, do not lead to action they are in a sense, a statement of intent: implementation tasks are meant to realize the intent strategies, therefore, have to be activated through implementation . The implementation structure is somewhat like that depicted in exhibit 9.1 strategies lead to several plans. Each plan leads to several progrmammes. Each programme results in several projects. Projects are supported by funds through budgets. The administrative mechanisms of policies, procedures, rules and regulation support the working of the organization while it implementation the projects, programnmes, plans and strategies, in this manner, strategy sits at the top of a pyramid that has projects as in base. First of all strategies should lead to plans. For instance, if stability strategies have been formulated they may lead to the formulation of various plans. One such plan could be a modernization plan. If expansion strategies have been adopted, various types of expansion plans will have to be formulated. An expansion plan could be designed to set up an additional plants to manufacture the same products, similarly diversification strategies could lead to new product development plans. Plans results in different kinds of programmes. A programme is a broad term which includes goals, policies, procedures, rules, and steps to be taken in putting a plan into action. Programmes are usually supported by funds allocated for plan implementation. An example of a programme is an R&D programme for the development of a new product. Programmes lead to the formulation of projects. A projects is a highly specific programme for which the time schedule and costs are predetermined. It required the allocation of funds based on capital budgeting by organization, thus R&D programmes may consists of several projects, each of which is intended to achieve specific and limited objective. Requires separate allocation of funds, and is to be completed within a set time schedule. Project create the needed infrastructure for the day â&#x20AC;&#x201C; to â&#x20AC;&#x201C; day operations in an organization. They may be used for setting up new or additional plants , modernizing the existing facilities, installation of newer systems, and for several other activities are needed for the implementation strategies. A note of caution here: In practice may not make such a fine distinction among plans, programmes, and objects as we have done here. But as students of management we have to understand ; difference and learn to distinguish between the different terms used in strategic management. Implementation of strategies is not limited to the formulation of plans, programmers, and projects. for the purpose of discussion and orderly presentation, we deal with the different aspects of implementation in the sequence indicated below. But it should be noted the sequence does not mean that activities under each of the aspects are necessary performed one after another. Many activities can be performed simultaneously, aim other activities may be repeated over time, and then there are activities which are performed only once. (We deal with the first three aspects of strategy implementation , this chapter and the rest in the next three chapters.) 1.Project implementation. 2. Procedural implementation 3. Resource allocation 4. Structural implementation (Chapter 10) 5. Behavioral implementation (Chapter 11) 6. Functional and operational implementation While dealing with the several aspects given above, we have to cover a lot of ground in terms of concepts, methods, techniques and approaches. In practice a strategist would have to draw upon diverse specializations available within the organization. Experts from different areas such as project management,

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corporate management, legal affairs, finance, marketing, operations, and personnel, and economists, planners, technologists and others contribute in some or the other way in the implementation of strategies. It would be futile here to go into details of each and every aspect of implementation as the readers of this book will be aware of the different specialization and functional areas. However, emphasis will be laid on how strategy affects the different implementation aspects and how they are adapted to suitable needs of a particular strategy. We move ahead on the assumption that a strategy creates its own requirements of the various aspects of implementation. As the strategy is modified or replaced with a new one, each of the aspects of implementation have to undergo a change. No wonder, strategy implementation is alsoâ&#x20AC;&#x201D;and rightly soâ&#x20AC;&#x201D;called by some as change management. PROJECT IMPLEMENTATION Strategies lead to plans, programmers, and projects. Knowledge related to project formulation and implementation is covered under the discipline of project management. The Project Management Institute of the US defines a project one-shot, time-limited, goal-directed, major undertaking, requiring the commitment of 2 varied skills and resources". The goals or objectives for a project are derived from the plans and programmers, which are based on the strategies adopted. A project passes through various phases before a set of tasks can be accomplished. Phases of Project A project passes through different phases, not necessarily in the order listed below. 1. Conception phase: This phase is an extension of the strategy formulation phase of strategic management. Ideas generated during the process of strategic alternatives and choice consideration form the core of the future projects that may be undertaken by the organization. The project ideas that are conceived have to be allocated priorities on the basis of which they will be chosen for further development. 2. Definition phase: After a set of projects have been identified and arranged according to the priority, they have to be subjected to a preliminary project analysis which examines the marketing, technical, financial, economic and ecological aspects. This analysis is done to find out whether it would stand the scrutiny of the financial institutions, banks and investors . after this screening the viable projects are taken up and feasibility studies conducted. Feasibility studies are done for in depth, detailed project analysis and results in an adequately formulated project. The results are documented in the form of a project feasibility report . 3. Planning and organizing phase: Detailed planning, related to different aspects of the projects, such as, infrastructure, engineering designs, schedules and budgets, finance, and so on, has to be completed. A project structure which would deal with the organization and manpower, systems and procedures, and so on, has also to be created which would enable the project manager to implement the project. 4. Implementation phase: The detailed engineering, order placement for equipments and material awarding contracts, civil and other types of construction, and so on, have to be undertaken during the implementation phase leading to the testing, trial, and commissioning of the plant. 5. Clean-up phase: The final phase in project implementation deals with disbanding the project infrastructure and handing over the plant to the operating personnel. It is to be noted that the above phases in projects are more relevant to new plants that are being set up to implement expansion and diversification strategies. But for / other minor projects like a relocation of facilities, modernization and up gradation of technology, and so on, a similar, though less detailed process, may be followed. While dealing with project implementation, we did not refer to the formalities that have to be completed by the organization before a strategy can be implemented in the form of a project. Indian organizations operate within a regulatory framework where many procedural formalities have to be completed. The next section is devoted to an overview of the procedural aspects of strategy implementation. PROCEDURAL IMPLEMENTATION

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Any organization which is planning to implement strategies must be aware of the procedural framework within which the plans, programmers, and projects have to be approved by the government at the central, state and local levels. The procedural framework consists of a number of legislative enactments and administrative orders, besides the policy guidelines issued by the Government of India from time to time. The regulatory mechanisms for trade, commerce, and industry in India span the whole range of legal structure from the Constitution of India, the Directives Principles, Central laws, State laws, general laws, sector-specific laws, industry-specific laws and theirs and procedures imposed by the implementing authorities at the local level. The laws lay down elaborate rules and procedures to be followed. Following the procedures laid down for project implementation constitutes an important component of strategy implementation in the Indian context. The Government has an elaborate set of procedures depending on the type of project to be implemented. Government agencies at the central and state levels play a major role while some procedures require the involvement of the local governmental agencies. All the subjects having a bearing on industrial development are handled by different ministries and departments at the central government level. There are apex level committees such as the Cabinet Committee on Economic Affairs. Apart from these agencies, the regulatory agencies, such as, Central Electricity Regulatory Commission (CERC), Telecom Regulatory Authority of India (TRAI), Insurance Regulatory and Development Authority (IRDA), also play a significant role. At the State level, the Directorate of Industries is the pivot around which the entire industrial activity in the State revolves. Further in this section, we shall briefly review some of the major elements of the government's regulatory framework that affects strategy formulation and implementation within organizations. It must be noted that the framework is based on the prevailing procedures at the time of writing this part of the book. Government polices, laws, rules and regulations, and procedures are constantly under change specially under conditions where India is fast adapting to the international environment and incorporating liberalization and globalization measures in its policies. Our purpose here is to only briefly refer to the procedural aspects of strategy implementation. The matter here is not meant to be a presentation of a comprehensive manual or guidelines for setting up projects in India. For that to take place, readers would have to refer to specialized subjects such as business and law, and the entrepreneurs would have to take recourse to specialized advice from chartered accountants, company secretaries, industry experts and consultants. You are advised to find out the latest available 4 position regarding these regulatory mechanisms and procedures from the business press. The regulatory elements to be reviewed are as below. 1.Formation of a company 2. Licensing procedures 3. Securities and Exchange Board of India (SEBI) requirements 4. Monopolies and Restrictive Trade Practices (MRTP) requirements 5. Foreign collaboration procedures 6. Foreign Exchange Management Act (FEMA) requirements 7. Import and export requirements 8. Patenting and trademarks requirements 9. Labor legislation requirements 10. Environmental protection and pollution control requirements 11. Consumer protection requirements 12. Incentives and facilities benefits

5.2

RESOURCE ALLOCATION

A strategic plan is the representation of the hopes and aspirations of strategists. Project implementation is meant for the creation of an infrastructure to enable them to put such a plan into action. Procedural implementation provides the 'go-ahead' signal. But nothing really happens until resources are procured and allocated to tasks for the accomplishment of objectives. Resource allocation deals with the procurement and commitment of financial, physical, and human resources to strategic tasks for the achievement of organizational objectives. In Section 5.1, we noted how organizational resources in tandem with organizational behavior constitute the foundation for the creation of

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strengths and weaknesses, synergistic advantages, core competencies, and organizational capability, ultimately leading to the competitive advantage that an organization has. Resource allocation is both a one-time and a continuous process. When a new project is implemented, it would require the allocation of resources. An on-going concern would also require a continual infusion of resources. Strategy implementation should deal with both these types of resource allocation. Several questions have' to be dealt with in resource allocation: what sources can be tapped for resources? what factors affect resource allocation? what different approaches could be adopted? how does resource allocation take place? and finally, what are the difficulties encountered? We deal with these questions in the following sub-sections. Procurement of Resources The different types of resources financial, physical and human are derived from'' different sources. But finance is generally considered to be the primary source: it is used for the creation and maintenance of other resources. We deal with the sources of finance here. The procurement of physical and human resources will be dealt with in operations and personnel functional strategies to be discussed in a later chapter. Basically, there are two types of finances: long-term and short-term. Long-term finance is required for the creation of capital assets. Short-term finance is for working capital. Both types of finances can be procured from the internal and external sources. Internal sources include retained earnings, depreciation provisions, taxation provisions, and other types of reserves, like, development rebate and investment allowance reserves. External sources consist of capital market sources, such as, equity and loans (generally for long-term finance) and money market sources, such as, bank credit, hire-purchase debt, trade credit, installment credit and fixed deposits (generally for short-term finances). While both internal and external sources carry benefits as well as disadvantages, given a choice, a business firm would prefer the internal sources. But much depends on the management policy related to financing. The cost of capital from different sources has to be considered. Having procured financial resources, the strategists set out to implement the strategies in right earnest. The first task is to distribute the resources within the organization to different SBUs, divisions, departments, functions, tasks and individuals. The next section looks at the approaches that could be adopted for resource allocation. Approaches to Resource Allocation The main instrument for resource allocation is a budget. Broadly^ there could be three approaches to resource allocation. The first type is a top-down approach where resources are distributed through a process of segregation down to the operating levels. The corporate management, consisting of the Board of Directors, the CEO or managing director, and executive committee could decide the requirements, and his-tribute resources accordingly. The top-down" approach is usually adopted in an entrepreneurial mode of strategy implementation. The second type is a bottom-up approach where resources are allocated after a process of aggregation from the operating level. A third type of approach is a mix of these two and involves an iterative form of strategic .decision-making between different levels of management. This approach (or other similar approaches) has been termed as strategic budgeting. Besides the strategic budget, there are several other means of resource allocation such as the BCG matrix, PLC, and so on. Means of Resource Allocation Strategic budgeting: Budgeting is a common technique used as a planning, coordination, and control device in management. Its usage is widespread in organizations. The topic of budgeting is covered exhaustively in texts in the area of financial management. But apart from traditional budgeting where stress is 9 laid on accounting, a budget is increasingly being used as a dynamic management tool. The difference lies in the way a budgeting exercise is carried out in an iterative manner between different managerial levels and the assumptions madeÂŤ before the formulation of budgets. Based on resource availability and corporate guidelines, the strategic budget is prepared by the executive- level committee and presented to the top management for approval and sanction. The strategic budget is then communicated down the line and tasks of implementation taken up.

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Factors Affecting Resource Allocation Resource allocation deals with the commitment and distribution of resources. Since resources are almost always scarce, the process of resource allocation is quite com-x. The basic question before the strategists is how to allocate scarce resources to competitive strategic tasks that will lead to the accomplishment of organizational objectives and the realization of strategic intent. It would be easier for strategists to allocate resources if the strategic priorities are clear. But setting clear priorities practically is often a daunting task. This is so because a variety of factors affect the process of resource allocation. These factors could be: the objectives of the organization , preference of dominant strategists, internal politics, and external influences. Objectives of the organization In Section 3.5, while dealing with objectives, we ed that objectivesetting is a complex process. There are a number of objectives. some are official (or explicit) while others are operative (or implicit). Employees of any organization tend to judge the importance given by strategists to tasks on the basis of the amount of resource allocated to them. If the chairperson of a company, while presenting the annual report, waxes eloquent on the virtues of human resource but the actual resource allocation does not reflect the importance given to these resource, then human resource development is certainly not a priority strategic task. Operative objectives tend to affect the pattern of resource allocation to the maximum extent. Preference of dominant strategists: The dominant strategistsâ&#x20AC;&#x201D;most often the CEOâ&#x20AC;&#x201D;tend to affect the process of resource allocation. Their preferences are reflected in the way the resources get allocated. Perceptive SBU, divisional, and departmental heads know that such preferences matter and try to present their demands in line with them or attempt creating an interest among the dominant strategists for their demands so that resources can be attracted easily. Internal politics: Resources are often misconstrued as power. Those departmental units which are able to attract more resources are perceived as being more powerful. Executives who are in a position to affect the process of resource allocation in their favor are perceived to be more effective. These perceptions 12 make resource allocation a rational-political process. Internal politics within the organization, therefore, affects the process of resource allocation. External influences: Apart from internal politics, external influences also affect resource allocation. These influences arise due to government policy and stipulations the demands of external shareholders, financial institutions, community, and others. For instance, conditions imposed on companies by legal requirements may require additional investments in labor welfare and security, pollution control and safety equipments, or energy conservation. If we look back at the factors described above, it is easy to recognize that in the absence of clear strategic priorities, the process of resource allocation could be distorted to a great extent. The value of explicit strategies at different levels, clearly laid-down objectives, and the setting down of strategic priorities lies in a balanced allocation of resources. Several authors and practitioners stress on the strengthening of links 13 between strategies, and budgeting and resource allocation. In fact, the absence of clear strategic priorities is often the reason why the process of resource allocation gets distorted. We refer below to some of the difficulties faced in resource allocation. Difficulties in Resource Allocation The previous subsection described the factors that affect the process of resource allocation. These factors, combined with the fact that the resource allocation process is highly complex, create several difficulties for the strategists. The major difficulty arises due to a scarcity of resources. Financial, physical, and human resources are hard to find. Firms will usually face difficulties in procuring finance. Even if finance is available, the cost of capital is a constraint. Those firms that enjoy investor confidence and high creditworthiness possess a competitive advantage as it increases their resource-generation capability. Physical resources would consist of assets, such as, land, machinery, and equipment. In a developing country like India, many capital goods have to be imported. The government may no longer impose many conditions but it does place a burden on the firm's finances and this places a restriction on firms wishing to procure physical resources. Human resources are seemingly in abundance in India but the problem arises due to the non-availability of skills that are specially required. Information technology and computer professionals, advertising personnel, and

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telecom, power and insurance experts are scarce in India, This places severe restrictions on firms wishing to attract and retain personnel. In sum, the availability of scare, resources is a very real problem faced in resource allocation. Within organizations, there are several difficulties encountered in resource allocation. The usual budgeting for existing SBUs, divisions, and departments places restrictions on generating resources for newer units and those with a greater potential for growth. Overstatement of needs is another frequent problem in a bottom-up approach to resource allocation. The budgeting and corporate planning departments may have to face the ire of those executives who do not get resources according to their expectations. Such negative reactions may hamper the process of strategic planning itself. When strategic budgeting is used for resource allocation, powerful units may be divested of resources for reallocation to potential units. 'Budget battles' may ensue if resource allocation affects vested interests. It must be pointed out, however, that the CEO has a major role to play in managing the process of resource allocation. Strategic management, based on a participative mode, and the communication of the strategic plan to all executives creates a congenial environment where the resource allocation decisions may be taken amicably. Having done the resource allocation, the strategist has now to move on to another major aspect of strategy implementation, that is, structural implementation.. 5.3 STRUCTURAL CONSIDERATIONS We usually conceive of organization structure as a chart consisting of boxes in which the names of position or designations of personnel (and sometimes the name of the person occupying the position) are written in a hierarchical order along with the depiction of the relationship that exists between various positions. To a strategist, an organization structure is not only a chart but much more. What is Structure? An organization structure is the way in which the tasks and subtasks required to implement a strategy are arranged. The diagrammatical representation of structure could be an organization chart but a chart shows only the 'skeleton'. The 'flesh and blood' that bring to life an organization are the several mechanisms that support the Structure. All these cannot be depicted on a chart. But a strategist has to grapple with the complexities of creating the structure, making it work, redesigning when required, and implementing changes that will keep the structure relevant to the needs of the strategies that have to be implemented. Structural Mechanisms To find out what the structural mechanisms are, it is useful to consider the case of a new organization which has decided to achieve a set of objectives through the implementation of certain strategies. The implementation of strategies would require the performance of tasks. Some of these tasks are related to the formulation and implementation of programmers and projects. We dealt with these tasks in the previous chapter which was on activating strategies. Having laid the foundations of an organization, the strategists now have to devote their attention to the tasks, that would have to be performed on a continuing basis for the implementation of strategies. It would be practically impossible to list 'all such tasks, so the strategists would attempt to enumerate the major tasks. These major tasks would have to be grouped on the basis of the commonality of the skills required to perform them. Having grouped the major tasks, each category of such tasks will have to be again segregated on the basis of the ability of an individual to perform a unit of tasks. This is the process by which organizational units, such as. departments, are created and hierarchies defined. The total responsibility to implement strategies has to be subdivided and distributed to different organizational units. The authority to discharge the responsibilities will also have to be delegated if the tasks have to be performed. To ensure that different organizational units do not work at cross-purpose, coordination will have to be t ensured through communication. The performance will have to be appraised and controlled

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so that the tasks are performed in a sequence and according to a schedule. Desirable behavior to perform these tasks will have to be encouraged and undesirable behavior curbed. For this, rewards and penalties will have to be used. Since the performance of tasks cannot be left to chance, the creation of motivation will have to be facilitated so that organizational effort is directed towards a common purpose. Further, individuals will have to be trained so that objective-achieving capability is created and sustained. The- new organization that has been exemplified will come into being and start functioning in the manner described above. All the activities mentioned will now have to be performed on a continuing basis. We can now derive the different mechanisms on the basis of the above example. These are summarized as follows: 1. Defining the major tasks required to implement a strategy 2. Grouping tasks on the basis of common skill requirements 3. Subdivision of responsibility and delegation of authority to perform tasks 4. Coordination of divided responsibility 5. Design and administration of the information system 6. Design and administration of the control system 7. Design and administration of the appraisal system 8. Design and administration of the motivation system 9. Design and administration of the development system 10. Design and administration of the planning system The first four of these mechanisms will lead to the creation of the structure. The other six mechanisms are devised to hold and sustain the structure. Collectively, we could refer to the last six mechanisms as organizational systems. Note that structural mechanisms alone will not fulfill the requirements of strategy implementation. Structure is the 'hardware' while the other aspects constitute the 'software' of structural implementation. The other major aspects of implementation relate to the leadership styles, corporate culture, and other related issues.. Here, we focus our attention on the structural mechanisms required for the implementation of strategies. STRUCTURES FOR STRATEGIES There are several types of structures that are found in organizations. Here, some major types of 'pure' structures are described, with a special emphasis on their appropriateness for the different types of strategies. In practice, the actual organizational structure may be a combination of these 'pure' structures. Entrepreneurial Structure The entrepreneurial structure, shown in Exhibit, is the most elementary form of structure and is appropriate for an organization that is owned and managed by one person. A small-scale industrial unit, a small proprietary concern, or a mini-service outlet may exhibit the characteristics of organizations which are based on an entrepreneurial structure. Typically, these organizations are single-business, -product, of -service firms that serve local markets. The owner-manager looks after all decisions, whether they are day-to-day operational matters or strategic in nature. Exhibit

Entrepreneurial Structure

Owner - Manager Employees

The advantages that the entrepreneurial structure offers are: Quick decision-making, as power is centralized • Timely response to environmental changes ; • Informal and simple organization systems » The disadvantages of the entrepreneurial structure are

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• Excessive reliance on the owner-manager and so proves to be demanding for '. the owner-manager • May divert the attention of owner-manager to day-to-day operational matters and ignore strategic decision • Increasingly inadequate for future requirements if volume of business expands Functional Structure As the volume of business expands, the entrepreneurial structure outlives its usefulness. The need arises for specialized skills and delegation of authority to managers who can look after different functional areas. A typical functional structure is shown * in Exhibit. Note that specialization of skills is both according to the line and j staff functions. The functional structure seeks to distribute decision-making and operational authority along functional lines.

CEO Public Relations Finance

Legal

Marketing

Personnel

Production

The advantages that a functional structure offers are • Efficient distribution of work through specialization • Delegation of day-to-day operational functions • Providing time for the top management to focus on strategic decisions.

The disadvantages of a functional structure are: • Creates difficulty in coordination among different functional areas • Creates specialists, which results in narrow specialization, often at the cost of the overall benefit of the organization • Leads to functional, and line and staff conflicts Despite the disadvantages, the functional structure is quite common and exists in its original or a modified form as the organization evolves from the initial to the mature stages of development. Divisional Structure The structural needs of expansion and growth are satisfied by the functional structure but only up to a limit. There comes a time in the life of organizations when growth and increasing complexity in terms of geographic expansion, market segmentation, and diversification make the functional structure inadequate. Some form of divisional structure is necessary to deal with such situations. A divisional structure is shown in Exhibit Basically, work is divided on the basis of product lines, type of customers served, or geographic area covered, and then separate divisions or/ groups are created and placed under the divisional-level management. Within divisions, the functional structure may still operate.

CEO Corporate Finance

Corporate Legal / PR

General Manager

Marketing

Operations

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Personnel

The advantages that a divisional structure offers are: • Enables grouping of functions required for the performance of activities related to a division • Generates quick response to environmental changes affecting the businesses of different divisions • Enables the top management to focus on strategic matters The disadvantages of the divisional structure are: • Problems in the allocation of resources and corporate overhead costs-, particularly if the business and corporate objectives are ill-defined • Inconsistency arising from the sharing of authority between the corporate and divisional levels • Policy inconsistencies between the different divisions Strategic Business Unit Strategic business unit (SBU) has been defined by Sharplin as "any part of a business, r organization 6 which is treated separately for strategic management purposes". When organizations face difficulty in managing divisional operations due to an increasing i diversity, size, and number of divisions, it becomes difficult for the top management; to exercise strategic control. Here, the concept of an SBU is helpful in creating an, i SBU-organizational structure. i; Conceptually, an SBU is "a discrete element of the business serving specific products-markets with readily identifiable competitors and for which strategic planning can be 7 conducted". Essentially, SBUs can be created by adding another level of management in a divisional structure after the divisions have been grouped under a divisional top management authority on the basis of common strategic interests. Exhibit 10.5 provides a diagram of an SBU organizational structure. SBU – Organisational Structure

CEO Group Head SBU 1 Divisions A B C

Group Head SBU 2 Divisions D E F

Group Head SBU 3 Divisions G H I

The advantages that the SBU-organizational structure offers are: • Establishes coordination between divisions having common strategic interests • Facilitates strategic management and control of large, diverse organizations • Fixes accountability-at the level of distinct business units The disadvantages of the SBU-organizational structure are: • There are too many different SBUs to handle effectively in a large, diverse organization • Difficulty in assigning responsibility and defining autonomy for SBU heads • Addition of another layer of management between corporate and divisional management. Matrix Structure In large organizations, there is often a need to work on major products or projects, Each of which is strategically significant. The result is the requirement of a matrix type of organization structure. Exhibit 10.6 illustrates a matrix structure. Essentially, such a type of structure is created by assigning functional specialists to work on a special project or a new product or service. For the duration of the project, the specialist from different areas form a group or team and report to a team leader. Simultaneously they may also work in their respective parent departments. Once the project is completed, the team members revert to their parent departments. Matrix Organizational Structure

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The advantages that the matrix structure offers are: • Allows individual specialists to be assigned where their talent is the most needed • Fosters creativity because of the pooling of diverse talents • Provides good exposure to specialists in general management The disadvantages of matrix structure are: / • Dual accountability creates confusion and difficulty for individual team members • Requires a high level of vertical and horizontal combination • Shared authority may create communication problems Network Structure The increasing volatility of the environment, coupled with the emergence of knowledge-based industries, has led to the creation of a network structure. Also known as the 'spider's web structure' or the 'virtual organization', the network structure is "composed of a series of project groups or collaborations linked 8 by constantly changing non-hierarchical cobweb-like networks". Exhibit 10.7 illustrates a network structure. This structure is highly decentralized and organized around customer groups or geographical regions. Rather than being located in one place, the business functions are scattered far and wide. The core organization is only a shell with a small head quarter acting as a 'broker' connected to the suppliers and the specialized functions performed by autonomous teams and workforce. The network structure is most suited to organizations that face a continually changing environment requiring quick response, high level of adaptability, and strong innovations skills. This structure makes extensive use of the outsourcing of support services required to produce and market products or services. There are few internal resources and a network structure firm relies heavily on outsiders who are specialized in their respective areas. The advantages that the network structure offers are: • High level of flexibility to change structural arrangements in line with business requirements

Project Group M Region A

Function X CORPORATE HEADQUARTER Function Y

Region B Project Group N Permits concentration on core competencies of the firm Adaptability to cope with rapid environmental change The disadvantages of a network structure are : Loss of control and lack of coordination as there are several partners Risks of overspecialization as most tasks are performed by others High costs as a duplication of resources could be there 5.4 FUNCTIONAL AND OPERATIONAL IMPLEMENTATION

Functional strategy deals with a relatively restricted plan which provides the objectives for a specific function, for the allocation of resources among different operations within that functional area and for enabling a coordination between them for an optimal contribution to the achievement of the business- and corporate-level

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objectives. Functional strategies are derived from business and corporate strategies and are implemented through functional and operational implementation. An example will serve to make you understand how functional strategies are derived from business strategies. Suppose a firm adopts a cost-leadership strategy for one of its businesses. All activities and resources should now be focused on developing a low-cost structure and reducing costs. When all the functional areas of marketing, finance, operations, personnel, and information management contribute, in their own special ways, to the objectives of the development of a low-cost structure and cost reduction, then the business strategy of cost-leadership can be successful. Again, if another firm follows a differentiation business, strategy then all the/ functional areas should focus on creating differentiation in terms of the product or service that is valued by the customer. A key task of strategy implementation is to align or fit the activities and capabilities of an organization with its strategies. Strategies operate at different levels and there has to be congruence and coordination among these strategies. Such congruence is the vertical fit. Then, there has to be congruence and coordination among the different activities taking place at the same level. This is the horizontal fit. When a lower-level strategy, such as a functional strategy, is aligned with a higher level strategy, in this case the business strategy, then a vertical fit takes place. The vertical fit alone is not sufficient to integrate the strategic network. It is also essential to create a horizontal fit at the level of individual functional strategies. What this means is that the different functional areas of marketing, finance, operations, personnel, and information management and all the operational activities performed in these areas should not work at crosspurpose. There has to be an alignment among them which is the horizontal fit. In this manner, the vertical fit leads to functional strategies and their implementation, and the horizontal fit leads to operational implementation. Vertical Fit The consideration of vertical fit leads us to define functional strategies in terms of their capability to contribute to the creation of a strategic advantage for the organization. Looked at this way, we have the following types of functional strategies. Strategic marketing management means focusing on the alignment of marketing management within an organization with its corporate and business strategies^) gain a strategic advantage. /^ Strategic financial management means focusing on the alignment financial management within an organization with its corporate and business strategies to gain a strategic advantage. Strategic operations management implies focusing on the alignment of operations management within an organization with its corporate and business strategies to gain a strategic advantage. Strategic human resource management means focusing on the alignment of human resource management within an organization with its corporate and business strategies to gain a strategic advantage.

Strategic information management means focusing on the alignment of information management within an organization with its corporate and business strategies to gain a strategic advantage. It should be noted that these are emergent areas in the discipline of management. The literature and texts in each of these functional areas assign a definite meaning to these terms. You might have noted that managers in the industry and business magazines and newspapers frequently use terms, such as, marketing strategy, advertising strategy or purchasing strategy. Several terms are also prefixed with the term 'strategic', for instance, strategic procurement or strategic recruitment. You should be cautious while using these two terms since the terms 'strategy' and 'strategic' are often used without much discretion. In strategic management there is a definite meaning conveyed by these terms, but in practice the usage tends to trivialize the real meaning. So, when you wish to prefix a term such as 'strategic' before, say, procurement, then make sure that strategic procurement is carried out while keeping in view the objectives and strategies of an organization, and it is seen as something which has a vital long-term significance to the future of the organization. Horizontal Fit

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The consideration of horizontal fit means that there has to be an integration of the operational activities undertaken to provide a product or service to a customer. These have to take place in the course of operational implementation. Operational implementation is the approach adopted by an organization to achieve operational effectiveness. When an organization performs value-creating activities optimally and in a way which is better than its competitors, it results in operational effectiveness. Recall that we introduced the concept of the value chain in previous. There we came to know that a value chain is a set of interlinked value-creating activities performed by an organization. These activities may begin with the activity of procurement of basic raw materials and include the act of processing in its various stages, right up to the obtainment of end products which may be marketed to the ultimate consumer. To reiterate this, the value chain of a manufacturing organization is divided into primary and support activities. Primary activities are directly related to the flow of products to the customer and include five sub activities: inbound logistics (receiving, storing, etc.), operations (transformation of raw materials to finished products), outbound logistics (order processing, physical distribution, etc.), marketing and sales (pricing, promotion, etc.), and service (installation, repairs, etc.). Support activities are provided to sustain the primary activities. These consist of the firm's infrastructure (including, finance, accounting, general management, etc.), human resource management, technology development, and procurement. In most organizations, the value-chain activities are dispersed among the different functional areas to be performed by organizational units one of which is a department. For instance, a marketing department is typically responsible for three of the five primary value-chain activities, namely, outbound logistics, marketing and sales, and service. The operations department usually performs the two other activities: Inbound logistics and operations. The support value-chain activities involve several other departments. For example, procurement is generally placed with the operations department, but all the departments may also be procuring items regularly. Technology development may primarily be a function of the R&D department, but an organization may structure it in such a way that it may be placed under the operations department. All departments deal with the finance and human resource management functions, but specialized departments of finance, accounting and human resource management usually exist to deal with these activities. So, a value-chain classification and departmental segregation do match to an extent. The considerations of vertical fit and horizontal fit help to explain why integration is necessary for the different subsets of functional strategies. Functional strategies are not implemented directly. They have to be defined in terms of plans and policies. So, functional implementation takes place through functional plans and policies. Now we shall look at functional plans and policies in the next section. FUNCTIONAL PLANS AND POLICIES For effective implementation, strategists have to provide directions to functional managers regarding the plans and policies to be adopted. In fact, the effectiveness of strategic management depends critically on the manner in which strategies are implemented. In this section, we look at the nature of functional plans and policies, why they are needed, and how they are developed. Nature of Functional Plans and Policies As we have already seen functional strategies operate on a level below the business strategies. There might be several sub functional areas within functional strategies. For instance, a company might have a textile division among its several business areas. Within the textile division there might be functional areas, such as, marketing, operations, R&D, and so on. Further, the functional area of marketing may have subfunctions, such as, product development, advertising and sales promotion, market research, and so on. Functional strategies, defined in terms of functional plans and policiesâ&#x20AC;&#x201D;plans or tactics to implement business strategies, are made within the guidelines which have been set at higher levels. Plans are formulated to select a course of action, while policies are required to act as guidelines to those actions. Functional plans and policies are therefore, in the nature of the tactics which make a strategy work. Functional managers need guidance from the corporate and business strategies in order to make decisions. In simple terms, functional

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plans tell the functional managers what has to be done, while functional policies state how-the plans are to be implemented. Need for Functional Plans and Policies Glueck has suggested five reasons to show why functional plans and policies are needed. Functional plans 2 and policies are developed to ensure that: 1 The strategic decisions are implemented by all the parts of an organization 2 There is a basis available for controlling activities in the different functional areas of a business 3. The time spent by functional managers on decision-making may be reduced as the plans lay down clearly what has to be done and the policies provide the discretionary framework within which decisions need to be taken. 4. Similar situations occurring in different functional areas are handled by the functional managers in a consistent manner. 5. Coordination across the different functions takes place where necessary. Development of Functional Plans and Policies The development of functional plans and policies is aimed at making the strategies formulated at the top management level practically feasible at the functional level. Strategies need to be segregated into viable functional plans and policies that are compatible with each other, thereby augmenting the horizontal fit. In this way, strategies can be implemented by the functional managers. The process of development of functional plans and policies may range from the formal to the informal. Larger and more complex organizations may have several hundred policies related to every major aspect. Many of these policies could have been formulated through a formal process and published in company manuals and documents. Smaller organizations with simpler businesses may operate with fewer policies, most of which could be informal and understood rather than written downThe process of developing functional plans and policies—formal or informal—is similar to that of strategy formulation. Environmental factors relevant to each functional area will have an impact on the choice of plans and policies. Organizational plans and policies shall affect the choice of functional plans and policies. Finally, the actual process of choice will be influenced by objective as well as subjective factors; Then functional plans and policies will affect, and are affected by, the resource allocation decisions. But before we move on to the next section, two points have to be noted. First, functional areas have been traditionally segregated into finance, marketing, production and personnel. Information management has emerged as a significant function within organizations. But not all organizations divide functional areas traditionally—they do it on the basis of what they actually need. For instance, services organizations will have a different set of functional areas. Second, the discussion of functional plans and policies that follows is only indicative and not exhaustive. This is understandable because functional managers in each area would formulate plants and policies in much greater detail than we can possibly do here. You must also have read about these functional areas in the other courses in your management programmer curriculum.

Operational Implementation While discussing the concept of horizontal fit we referred to operational implementation. We said that operational implementation is the approach adopted by an organization to achieve operational effectiveness. In this section we deal with operational implementation. This is the final aspect of strategy implementation that we shall discuss. Operational implementation deals with the nitty – gritties of strategy. This is the time for action as this is the stage at which the most tangible work gets done. Obviously, the scope of operational implementation would be very wide. It would cover practically everything that is done in an organization. It is

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the major task of line managers. Just like a war is won ultimately on the basis of ammunition and supplies rather than grand strategies alone, the success of corporate and business strategies crucially depends on how operational implementation is done and in what way operational effectiveness is achieved. Operational Effectiveness Porter considers operational effectiveness as necessary but not sufficient to the success of strategy. He explains the term as "performing similar activities better than rivals perform them. Operational effectiveness includes but is not limited to efficiency. It refers to any number of practices that allows a company to better utilize its inputs by, for example, reducing defects in products or developing better products faster". One of the fundamental objects of the discipline of management has been to show organizations ways to improve their operational effectiveness. While doing so, a number of practices have developed over a period of time. These practices or techniques or methods are derived from concepts, theories, and models, which, in turn, have been sourced from management thoughts and philosophies. There has been a virtual explosion of management philosophies, theories, and practices in the second half of the twentieth century, and the trend continues in the twenty-first century. A majority of these developments relate to the basic issue of improving operational effectiveness. Managers have desperately looked for new philosophies, theories, and practices that can help them in improving operational effectiveness. Often this search has led them to tangible results. Sometimes, though, it has resulted in disappointment. The scope of operational implementation and operational effectiveness is very wide. Most of you, the readers of this book, are likely to be either studentsâ&#x20AC;&#x201D;the (aspiring executives), or middle-level managers. You have learnt about several management practices in the area of business policy and strategic management, and in other courses as well. The functional area courses (such as, marketing or finance) and core courses (like, economics or quantitative methods) deal primarily with the techniques, methods, and practicesâ&#x20AC;&#x201D;all meant to help organizations improve operational effectiveness. All these come to the fore during the course of operational implementation. This section would, therefore, not attempt to achieve the impossible, that is, to discuss all the practices in operational implementation. Rather it would attempt to draw your attention to the critical areas of operational implementation and point out some representative practices. For discussing operational implementation, we propose to deal with operational effectiveness in terms of 4-P's: productivity, processes, people, and pace. The Areas of Operational Effectiveness The four areas of operational effectiveness that we shall deal with here are of productivity, processes, people, and pace. By considering these we hope to cover all the major aspects of operational implementation. All these terms are familiar to you but we are reiterate their meaning here to set that time for further discussion . Productivity is the measure of the relative amount of input needed to secure a given amount of output. It is frequently expressed mathematically as the ratio of the quantity of output to the quantity of input. Inputs are resources (such as finance, raw materials, machinery and equipment, information, time or management). Outputs are the products and services. Processes are courses of action used for operational implementation. Processes are often implemented through methods. These methods are systematic and orderly procedures, and consist of sequential steps implemented in a chronological order. The purpose of all processes is to achieve optimum utilization of resources. People are the stakeholders in the organization. The significant people are the investors, employees, suppliers, and customers. Among these, employees play a direct and central role in operational implementation. Pace is the speed of operational implementation and is measured in terms of time. Efficiency is the parameter often used to express the pace of operational implementation. Efficiency is the amount of work done (or performance) per unit time.

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Observe that these areas of operational effectiveness are not mutually exclusive. A practice that is chosen to achieve productivity adopts a process that is followed by people and is executed at a defined pace. What is important is the overall effect achieved, that is, operational effectiveness. This is the reason why horizontal fit is so important to operational implementation. Next, we shall take up the four areas of operational effectiveness for discussion. But let us clarify two points before we discuss these four areas. Firstly, we said above that by taking up these four areas we hope to cover the major aspects of operational implementation. Yet the scope of operational implementation is so wide that other aspects may have to be included in practice. For instance, profitability may be an aspect that matters at the level of operational implementation. The several small activities that make up operational implementation contribute to profitability. So some of you might feel that profitability should also be included as an area of operational implementation. Secondly, within one area we include practices that primarily relate to that area. To some of you it may seem that the practice we place in one area should really belong to another area. This is understandable since the integrated nature of operational implementation makes it possible that one practice contributes to more than one area. For instance, a productivity practice may also contribute to better process and it usually leads to faster pace. The discussion that follows will primarily be in terms of the practices, techniques, and methods used in a particular area. These practices have been proposed from time to time by management theorists, practitioners, and consultants. Each practice is based on a set of concepts, theories, and models. And these, in turn, are derived from management thoughts and philosophies. Different thoughts and philosophies have dominated the practice of management at different times. Environmental factors, to a large extent, have been the stimuli for these practices. So, if scientific management held sway over management practice in the beginning of the twentieth century then the application of information technology assumed greater importance by the close of the millennium. Along the way, we have seen the rise and fall of management practices. We will close this section by referring to this issue. But before we do that let us have an overview of the management practices in the four areas of operational effectiveness. More emphasis shall be laid on the modern practices so that you are able to relate to the role that they play in operational implementation. Productivity One of the earliest practices to be adopted for operational effectiveness was that of scientific management, propounded by Frederick Taylor in the beginning of the twentieth century. It focused on the optimum utilization of resources such as workers, machine, and time. It led to the development of work-study techniques of time and motion study that are still used extensively in industrial engineering. Operations research techniques came to be used during and after the Second World War. Linear and non-linear programming helped in the development of techniques aimed at optimum utilization of resources. The 1970s saw computer applications in manufacturing substantially enhancing the productivity of operations. Computeraided design (CAD) and computer-aided manufacturing (CAM) permitted the resolution of problems that would otherwise not be possible owing to the vast amount of computations involved. The 1980s witnessed the spread of quality and productivity techniques popularized by Japanese firms. The 1990s saw a virtual explosion in terms of techniques and methods for productivity improvement. In a large measure, these were motivated by the pressure of Japanese competitive superiority in manufacturing and quality over the American and European firms. The modern practices of productivity enhancement are an amalgam of the traditional methods, variations made upon the traditional methods, and new methods. Automated assembly lines, for instance, can be seen as an extension of the scientific management philosophy, aided by computerized manufacturing by computerized numerical control (CNC) machines, and implemented through flexible manufacturing systems incorporating cellular manufacturing layout and robotics technology. The significant modern practices observed here are of just-in-time manufacturing, cycle time reduction, group technology, mass customization, concurrent engineering and processing, optimized production technology, flexible manufacturing systems, cellular manufacturing, total productive maintenance, and lean manufacturing. As a practice for operational implementation, productivity is significant for all types of strategies but is especially relevant for business strategies of cost-leadership, differentiation, and focus. Productivity improvements have a tremendous potential for exercising cost control and effecting cost reduction, resulting in the implementation of cost-leadership strategies. The desegregation of process, possible through say, flexible

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manufacturing systems, makes it possible to reap the advantages of mass production, and batch manufacturing makes it possible for the firms/to implement differentiation strategies. Similarly, focus, based either on low-cost or differentiation, is also possible. As you must have noted, most modern productivity improvement techniques attempt to retain the advantages of mass production, that is low-cost, with customized production, that is necessary for differentiation to be created. Processes Processes have an overwhelming presence in management. The term management's defined in terms of the managerial processes of planning, organizing; leading, and controlling. Decision-making in management and strategic management are processes too. The functional areas of marketing, finance, operations, human resource management, and information management operate on the basis of wellestablished Processes. These functional areas have myriad processes, such as, selling, marketing research, budgeting, inventory control, maintenance management, staffing, management development, and information processing. The history of management is replete with examples of processes designed to make human work systematic and meaningful. From Henri Fayol's (1916) process-model of managerial activities of planning, organizing, command, coordination, and control, through Peter Drucker's (1973) enunciation of the practices of management, to the process of knowledge management formalized by Tom Davenport (1998), the quest for processes has been rewarding though tortuous at times. The modern practices related to processes are several. Among these the major comprehensive processes are business process reengineering, enterprise-wide resource planning, quality management processes, benchmarking, value chain, and supply-chain management.

Processes, as practices for operational implementation, are significant for all types of strategies. Since process improvement is the basic purpose of all new processes, there are several benefits of lower cost, better quality, lesser wastage, lower production time, and higher productivity. So processes are relevant for operational implementation of all types of business strategies. For instance, strategic advantage results from the ability of a company to manage its value-chain in a way that enables it to offer better customer value, thereby making it more competitive. Also, deconstructing value-chains by using supply-chain management and outsourcing makes it possible to offer higher differentiation, as the firm's own facilities are not tied down to mass manufacturing.

People Nineteenth century management considered people as just a unit of productive labor within and a member of the buying community outside. Operational implementation was all about taking maximum work out of wage-earners and paying them as little as possible. The worker-management relation was the masterservant type or, at best, a paternalistic mai-baap connection. The emergence of human relations, industrial sociology, industrial psychology, and the ideas of human behavior and motivation during the period 1930 through 1960 caused a drastic change in the perception of people as a critical resource. The transformation of labor relations to personnel management and then to human resource management and strategic human resource management is an indication of the change that has taken place with regard to people management. Operational implementation with regard to people management assumes a wider scope when strategies have to address an extended body of stakeholders. The coverage includes not only the peopleâ&#x20AC;&#x201D; the employeesâ&#x20AC;&#x201D;within but also outside, such as, the customers, suppliers, and the society at large. The content of operational implementation, therefore, must take into account activities related to all these stakeholders. That people factor become a critical contributor to operational effectiveness is indicated by a plethora of terms such as job-enrichment, empowerment, team-building, multi skilling, knowledge-worker; human capital, intellectual capital, organizational learning, and knowledge management related to employee The focus of competitive strategies and marketing has decidedly shifted in the favour of the customers. Integrative processes, such, as supply-chain management, include suppliers as a part of the organizational system. And

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issues, such as, corporate governance, ethics and values, and social responsibility, widen the concerns of people management to adopt operational measures to address a wider audience of stakeholders. Besides the people within, companies are also focusing on customers through customer survey and feedback, market research, relationship marketing, and customer relationship management. Investors are provided with better information through transparent disclosures and aesthetically-designed corporate annual reports. They are also treates special discount schemes for the company's product and services. Companies are becoming more socially responsive to the ultimate stakeholder the societyâ&#x20AC;&#x201D;by engaging in innovative social development programmes. Emphasis is placed on building up reputation and there is more openness and transparency in providing better service and more information. As can be seen people management offers a wide scope for enhancing operational effectiveness. Pace The final area that we take up for discussion is the pace. By this is meant the speed of operational implementation. This area is important since time is now recognized as being of essence to strategy implementation. In terms of value-chain, pace can be seen as performing every activity faster than the rivals so that strategic advantage results. Operational implementation makes it possible to speed up activities. s

Time study w* proposed by Taylor and his associates as early as 1900 in order to analyze the sequence of production work to identify wastage and to build up a more efficient process- For most part of the early twentieth century, the traditional techniques prevailed and several of them are still in use. The nature 0\managerial work was studied by Mintzberg (1973). While researching on how managers actually spend their time he found that they engage in bursts of activities interspersed by interruptions. This led to a greater understanding of how suboptimal utilization of time takes place within organisations. Network analysis and activity charts (1970s), successors to Gantt charts of 1901, have been popular techniques to optimise time and resource allocation by focusing on the critical path. Timely project execution is seen as a source of saving on cost overruns. Time-based management (late 1980s), including time-based competition (1990s), are ideas that have been advanced to illustrate the, point that time can be used as a strategic weapon. First-movers in competitive markets are assumed to gain advantages not available to late-movers. Time management (1980s) has emerged as a significant practice to increase productivity and efficiency. Most productivity and process related practices also result in time-saving. Organizational mechanisms such as delegation are preferred as they enable managers to focus on critical activities through 'management by exception' or the 80-20 principle. Technological support has made it possible to use timesaving devices. But, by far, the most significant technology that quickens the pace of operational implementation is IT. What is remarkable about computers and IT is that almost all the developments have taken place in the second half of the twentieth century prompting some people to call this period as the information age and the economy as the knowledge economy. Workers are now knowledge-workers, since most people within an organization are involved in some aspect of information management. Information management is the branch of management that deals with the collection, processing, storing, and disseminating of information for the purpose of managerial decision making. The implications of the developments in information management are mind-boggling and exciting for operational implementation. IT is augmenting immensely the capability of organisations to enhance their operational effectiveness. The most significant benefit is in terms of the speed of processing and dissemination of data, an aspect of what we refer to as pace here. It is obvious therefore, that pace is of immense practical value for all types of strategies. Choice of Operational Implementation Practices Given such a wide array of practices, methods, and techniques for enhancing operational effectiveness in the areas of productivity, processes, people, and pace, the managers have a difficulty in choosing which of these to pick up to use in operational implementation. The choice is made even more

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difficult owing to factors, like the credibility of the originators of these practices, who are often high-profile management consultancy firms or respected academician-consultants. And many of these are global consultancy firms and global management gurus. They make presentations so effectively in conjunction with a blitzkrieg of publicity in the business media that the power of their technique seems to be overwhelming. Managers in firms often fall for techniques and choose those indiscriminately. Disappointment results and soon the technique is termed as a fad not worth using. Several management techniques have risen like a phoenix and then have bitten the dust. Managers, possibly in their desperate search for a panacea for organizational ills, opt for the latest technique and then find that it does not work. This is not a correct approach. The malady often does not lie with the technique but in the way it is chosen and applied. Managers need to derive the areas of improvement from the requirements of the strategy that they are implementing. Organizational analysis can serve as a starting point for identifying the areas where functioning needs to be improved. Having done that, the technique can then be chosen and applied. After all, continuous improvement is the ultimate goal of all implementation as encapsulated in the Japanese concept of kaizen. Applying Operational Implementation Practices It is important to remember that any technique has a history, background, context, and requirements. A technique cannot be applied blindly. There are essential prerequisites to applying a technique and then there are the consequences. A proper understanding of all these aspects is necessary in applying a technique. For instance, supply-chain management cannot be applied if the supplier-company relationship is not congenial, the cost of implementation is prohibitive, the quality of products needs improvement, the speed of work within the organization is suboptimal, and there is no flexibility of operations. Then support systems, such as, an information system with adequate inputs of IT, are required for the application of supply-chain management to be feasible. There is enough information available regarding the management principles, theory, concepts, and models working behind a technique. On the one hand, mangers need to be aware of these to enhance their understanding and gain a comprehensive assessment of the usage of a technique. On the other, managers need to have an in â&#x20AC;&#x201C; depth understanding of their organization. A match of what the organization needs and what the technique has to offer has to be made. The application of techniques is facilitated with the help of books and journals manuals, in- house exports, and consultants related to the management techniques. A dedicated and patient approach can help managers in applying the practices, methods, and techniques for enhancing operational effectiveness and effective operational implementation. With this discussion, we end this chapter. The next chapter deals with the final phase of strategic management: strategic evaluation and control . 5.5 Strategic Evaluation and Control Nature of Strategic Evaluation The purpose of strategic evaluation is to evaluate the effectiveness of strategy in achieving organizational objectives. Thus, strategic evaluation and control could be defined as the process of determining the effectiveness of a given strategy in achieving the organizational objectives and taking corrective action wherever required. From this definition, we can infer that the nature of the strategic evaluation and control process is to test the effectiveness of strategy. During the two preceding phases of the strategic management process, the strategists formulate the strategy to achieve a set of objectives and then implement the strategy. Now there has to be a way of finding out whether the strategy being implemented will guide the organization towards its intended objectives. Strategic evaluation and control, therefore, performs the crucial task of keeping the organization on the right track. In the absence of such a mechanism, there would be no means for strategists to find out whether or not the strategy is producing the desired effect. In this manner, through the process of strategic evaluation and control, the strategists attempt to answer two sets of questions, such as, the ones below.

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1. Are the premises made during strategy formulation proving to be correct? Is the strategy guiding the organization towards its intended objectives? Are the organization and its managers doing things which ought to be done? Is there a need to change and reformulate the strategy 2. How is the organization performing? Are the time schedules being adhered to? Are the resources being utilized properly? What needs to be done to ensure that resources are utilized properly and objectives met The first set of questions relates to the more generalized and over-arching issues of evaluation and are dealt with by the use of strategic control. The second set of questions relates to issues that concern the performance of tasks and are considered under operational control. We will discuss shortly these two types of evaluation systems. But first we need to be convinced of the importance of evaluation. Importance of Strategic Evaluation The process of strategic management requires that strategists lay down the objectives of the organization and then formulate strategies to achieve them. The process of strategy implementation starts with the identification of the key managerial tasks which form the basis for the creation of organizational structure and the design of systems. These are the issues that were discussed in case. Here, it should be reiterated that the segregation of key managerial tasks leads to a situation where individual managers are required to perform a small portion each of the overall tasks required to implement a strategy. The fact that a manager individually performs a set of functions, which are interrelated to the other tasks that managers elsewhere in the organization are performing, makes it clear that the tasks have to be coordinated. The importance of strategic evaluation lies in its ability to coordinate the tasks performed by individual managers, and also groups, division or SBUs, through the control of performance. In the absence of coordinating and controlling mechanisms, individual strategic valuation and Control managers may pursue goals which are inconsistent with the overall objectives of the department, division, SBU or the whole organization. Besides the basic reason given above to show why strategic evaluation is important, there could be several other factors. These are: the need for feedback, appraisal and reward; check on the validity of strategic choice; congruence between decisions and intended strategy; successful culmination of the strategic management process; and creating inputs for new strategic planning.

In addition to the obvious reasons described above, there are certain other and not-so-obvious reasons why managers use strategic evaluation and control. These are: using control systems to overcome resistance to change, communicating the new strategic agenda, ensuring continuing attention to new strategic initiatives, for formalizing beliefs, setting boundaries on acceptable strategic behavior, and motivating discussion and debate about strategic uncertainties. Barriers in Evaluation Earlier, in previous Section, we had described the control system as a component of strategy implementation. There, the discussion had centered on the performance of individual managers. In the present context, the emphasis is on the evaluation of organizational units. In practice, however, these two types of evaluation ; cannot be strictly differentiated. While evaluating organizational units one cannot avoid relying on the performance evaluation of individuals. This creates certain barriers in strategic evaluation and control. We could point out five major types of barriers in evaluation: the limits of control, difficulties in measurement, resistance to evaluation, tendency to rely on short-term assessment, and relying on efficiency versus effectiveness. How can these barriers be avoided? In this context, it is apt to quote Andrews when he says: "the true 4 function of measurement (or evaluation) is to increase perceptions of the problems limiting achievement". This is indeed a profound statement. In Andrew's opinion, it is the attitude towards evaluation that is more important than the process of evaluation itself. For instance, bureaucratic control often ends up being control just for the sake of control and not for the real purpose of finding out what is obstructing effective performance. The real worth of evaluation lies in its ability to throw up the problems that are constraining achievement and then doing something about them so that performance can be made effective. Next, we shall see how evaluation can be made effective.

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Requirements for Effective Evaluation The basic issue in all evaluation should be that control should be dictated by strategy. There needs to be a vertical fit between the strategy requirements, and the evaluation and control exercised over performance. The guidelines below are suggested in order to make controls effective. • Control should involve only the minimum amount of information as too much information tends to clutter up the control system and creates confusion. • Control should monitor only managerial activities and results even if the evaluation is difficult to perform. • Controls should be timely so that corrective action can be taken quickly. • Long-term and short-term controls should be used so that a balanced approach to evaluation can be adopted. • Controls should aim at pinpointing exceptions as nitpicking does not result in effective evaluation. The 80:20 principle, where 20 per cent of the activities result in 80 per cent of achievement, needs to be emphasized. Getting bogged down with the activities that do not really count for achievement makes the evaluation ineffective. • Rewards for meeting or exceeding standards should be emphasized so that managers are motivated to perform. Unnecessary emphases on penalties tend to pressurize the managers to rely on efficiency rather than effectiveness. STRATEGIC CONTROL The process of strategic management makes it clear that a strategy is formulated on the basis of several assumptions. These relate to the environmental and organizational factors, which are dynamic and eventful. There is a considerable gap between" the time when a strategy is formulated and the time when it is implemented. " The process of implementation is itself time-consuming. During this intervening period there is a possibility that the assumptions made while formulating a strategy will remain valid or, at least, are no longer so relevant. Strategic controls take into account the changing assumptions that determine a strategy, continually evaluate the strategy as it is being implemented, and take the necessary steps to adjust the strategy?" to the new requirements. In this manner, strategic controls are early warning systems and differ from post-action controls which evaluate only after the implementation has been completed. You could think of strategic control as analogous to the continuous evaluation system used in your business school and distinguish it from the end-of-the term examination system used in traditional universities. The four basic types of strategic controls are: 1. Premise control 2. Implementation control 3. Strategic surveillance 4. Special alert control The following subsections address each of these four strategic controls. Premise Control As mentioned above, every strategy is based on certain assumptions about environmental and organizational factors. Some of these factors are highly significant and any change in them can affect the strategy to a large extent. Premise control is necessary to identify the key assumptions, and keep track of any change in them so as to assess their impact on strategy and its implementation. For instance, a company may base its strategy on important assumptions related to environmental factors (e.g. government policies), industrial factors (e.g. nature of competition), and organizational factors (e.g. breakthrough in R&D). Premise control serves the purpose of continually testing the assumptions to find out whether they are still valid or not. This enables the strategists to take corrective action at the right time rather than continuing with a strategy which is based on erroneous assumptions. The responsibility for premise control can be assigned to the corporate planning staff who can identify key assumptions and keep a regular check on their validity. Implementation Control

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The implementation of a strategy results in a series of plans, programmes, and projects. Resource allocation is done to implement these. Implementation control is aimed at evaluating whether the plans, programmes, and projects are actually guiding the organization towards its predetermined objectives or not. If, at any time, it is felt that the commitment of resources to a plan, programmed or project would not benefit the organization as envisaged, they have to be revised. In this manner, implementation control may lead to strategic rethinking. Implementation control may be put into practice through the identification and monitoring of strategic thrusts such as an assessment of the marketing success of a new product after pre-testing, or checking the feasibility of a diversification programme after making initial attempts at seeking technological collaboration. In the first case, the company may evaluate whether the new product launch will really be advantageous or it should be abandoned in favor of another programme. In the second case, implementation control can help to determine whether a diversification move will actually succeed or not. Another method of implementation control is milestone review, through which critical points in strategy implementation are identified in terms of events, substantial resource allocation, or significant end-time. This is similar to the identification albeit on a smaller scaleâ&#x20AC;&#x201D;of events and activities in PERT/CPM networks After the notification of milestones, a comprehensive review of implementation is made to assess its continued relevance to the achievement of objectives. Strategic Surveillance The premise and implementation types of strategic controls are specific in nature strategic surveillance, on the other hand, is aimed at a more generalized and overarching control "designed to monitor a broad range of events inside and outside the company that are likely to threaten the course of a firm's 7 strategy". Strategic surveillance can be done through a broad-based, general monitoring on the basis of selected information sources to uncover events that are likely to affect the strategy of an organization. Aaker has suggested a "formal yet simple strategic information scanning system (that) can enhance the 8 effectiveness of the scanning effort and preserve much of the information now lost within the organisation". Organizational learning and knowledge management systems can capture much of the information that is otherwise lost in an organization. This information can be used for strategic surveillance. Special Alert Control The last of the strategic control systems is the special alert control, which is based on a trigger mechanism for rapid response and immediate reassessment of strategy in the light of sudden and unexpected events. Special alert control can be exercised through the formulation of contingency strategies and assigning the responsibility of handling unforeseen events to crisis management teams. Examples'; of such events can be the sudden fall of a government at the central or state level ! instant change in a competitor's posture, an unfortunate industrial disaster, or a natural catastrophe. '' Crises are critical situations that occur unexpectedly and threaten the course of i strategy. Organisations that hope for the best and prepare for the worst are in advantage position to handle any crisis. Crisis management follows certain steps, such as; signal detection, 9 preparation/prevention, containment/damage limitation, and recovery leading to organizational learning. The first step of signal detection can be formed by the special alert control systems. From the description of the four strategic controls it might seem that strategic evaluation is a complex 1 process and requires the use of sophisticated and systema techniques. While this may be true for large and complex organisations facing turbulent environment, it is not of great concern for smaller and simpler firms, while face a relatively stable environment. Many of the tasks required for strategic control may be performed informally in a simple way. For instance, in an entrepreneur organization, the owner-manager may perform strategic control through a general awareness of environmental and industry-related factors and initiate changes whenever required. This may be done through a regular scanning of business newspaper magazines, and trade journals; through attendance at seminars and conferences;, general observations. In short, whatever sources are used for environmental appraisal may also be useful for strategic control. MNCs, on the other hand, would ha plan for elaborate systems in order to perform strategic control. The basic theme of strategic control is to continually assess the changing environment to uncover events that may significantly affect the course of an organization strategy. The next section deals with operational control.

TECHNIQUES OF STRATEGIC EVALUATION AND CONTROL

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It is necessary for strategists to have an idea about the techniques of strategic evaluation and control in order to make a choice from among the many available and to use those. Several of the techniques of evaluation are traditional and have been in usage for long, while there are some other techniques which are of recent origin. This section briefly describes the techniques for strategic control. Evaluation Techniques for Strategic Control As we said earlier in this chapter, the essence of strategic control is to continually assess the changing environment to uncover events that may significantly affect the course of an organizationâ&#x20AC;&#x2122;s strategy. Techniques for strategic control could be classified into two groups on the basis of the type of environment faced by the organisations. The organisations that operate in a relatively stable environment may use strategic momentum control, while those which face a relatively turbulent environment may find strategic leap control more appropriate. Strategic momentum control These types of evaluation techniques are aimed at assuring that the assumptions on whose basis strategies were formulated are still valid, and finding out what needs to be done in order to allow the organization to maintain its existing strategic momentum. There are three techniques which could be used to achieve these aims: responsibility control centers, underlying success factors, and generic strategies. 1. Responsibility control centers form the core of management control systems and are of four types: revenue, expense, profit, and investment centers. Each of these centers is designed on the basis of the measurement of inputs and out-puts. The study and application of responsibility centers is done under the discipline of management control systems. 2. The underlying success factors enable organisations to focus on the CSFs in order to examine the factors that contribute to the success of strategies. By managing on the basis of the CSFs, the strategists can continually evaluate the strategies to assess whether or not these are helping the organization to achieve its objectives. 3. The generic strategies approach to strategic control is based on the assumption that the strategies adopted by a firm similar to another firm are comparable. Based on such a comparison, a firm can study why and how other firms are implementing strategies and assess whether or not its own strategy is following a similar path. In this context, the concept of strategic group is also relevant. A strategic group is a group of firms that adopts similar strategies with similar resources. Firms within a strategic group, often within the same industry, and sometimes in other industries too, tend to adopt similar strategies. Strategic leap control Where the environment is relatively unstable, organisations are required to make strategic leaps in order to make significant changes. Strategic leap control can assist such organisations by helping to define the new strategic requirements and to cope with emerging environmental realities. There are four techniques of evaluation used to exercise strategic leap control: strategic issue management, strategic field analysis, systems modeling, and scenarios. 1. Strategic issue management is aimed at identifying one or more strategic issues and assessing their impact on the organization. A strategic issue is "a forthcoming development, either inside or outside of the organization, which is likely to have an important impact on the ability of the enterprise to meet its objectivesâ&#x20AC;?. By managing on the basis of strategic issues, the strategists can avoid being overtaken by surprising environmental changes and design contingency plans to shift strategies whenever required. 2. Strategic field analysis is a way of examining the nature and extent of synergies that exist or are lacking between the components of an organization. Whenever synergies exist the strategists can assess the ability of the firm to take advantage of those. Alternatively, the strategists can evaluate the firm's ability to generate synergies where they do not exist. 3. Systems modeling is based on computer-based models that simulate the essential features of the organization and its environment. Through systems modeling, organizations may exercise pre-action control by assessing the impact of the environment on organization because of the adoption of a particular strategy.

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4. Scenarios are perceptions about the likely environment a firm would face in the future. Its use could be extended to evaluation by enabling organisations to focus strategies on the basis of forthcoming developments in the environment. Several of the above techniques for strategic control—with the possible exception of responsibility centers—are of a relatively recent origin. The development of these techniques is an evidence of the expanding body of knowledge in business policy and strategic management. As the use and application of strategic management gains approval, it is quite likely that organisations would start using such techniques. Unit Questions 1. What is meant by an ‘ Integrative approach’ to leadership implementation ? 2. Describe the leadership style changes that are desirable when an organization moves from: ( a) Family- oriented to professional management 3. What is the basic nature of strategy evaluation ? 4. What type of questions are asked in strategic control? Operational control how are these different? 5. Why is strategy evaluation important ? 6. Mention the role that different participants play in strategic evaluation . 7. How is strategic surveillance done? 8. What are the elements in the evaluation process?

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