Order and Pay Market Report by inapub

ORDER & PAY

MARKET REPORT

TABLE OF CONTENTS

Introduction

Context and Overview

SUPPLIERS

AppInstitute

BookedIt

Butlr

Fetch

Hopt

Kafoodle

Loke

MenuConnect

Microtill

OrderBee

OrderPay

Pepper HQ

Pints Nâ&#x20AC;&#x2122; Bites

Pour

QikServe

RitualOne

Round

StoreKit

Swifty

TableRes

Vita Mojo

wi-Q

Yoello

Yumpingo

Zapaygo

Yumpingo

Capability Matrix

INTRODUCTION

COVID-19 has written off 2020, of that there is no doubt, but has the pandemic and subsequent Government restrictions accelerated the need for technology in the hospitality sector? The evidence points to a resounding yes, with some commentators suggesting the need for digital solutions in pubs and bars could be brought forward as much as 5 years.

CONTEXT AND OVERVIEW By Archie Mills

Implementing technology can be an intimidating venture to take on at the best of times, never mind in the middle of the most challenging conditions our industry has ever faced. After hours of research and numerous conversations with leaders in the trade, we have put together

an impartial report that aims to provide, together in one place, the information needed to help you make one of the most important decisions leading into a successful 2021 – what to do about Order & Pay.

CUSTOMER BEHAVIOURS AND NEEDS HAVE CHANGED Hospitality is surprisingly one of the last industries to be disrupted by technology and 2020 has at least encouraged recognition that we have to change to meet new customer needs. Customers do not want to touch physical menus, with some independent reports stating numbers as high as 81% hold that view. Customers now expect to be able to browse products digitally before ordering safely and without contact, all

from the comfort of their table or even from their home. Whether these new behaviours are driven by safety fears or it’s just the new lay of the land with digital technology creeping further into our lives through lockdown, the point remains that in order to stay competitive, we need to be providing the service options our customers want.

THINGS TO CONSIDER AND SOME TO AVOID If we put the safety of our staff and customers to one side for a second and take that as a given, the next step is to think of Order & Pay solutions as an opportunity to achieve and deliver better customer experience, efficiencies, and to make life easier for our staff and customers alike. Take time to consider your options and speak with as many potential suppliers as you can to get as much information from them as possible. The mindset should be that of opportunity and how to maximise what Order & Pay can bring to your business. There are many levels of sophistication on offer and you need to think about the now as well as what the future holds for your business and for your customers. Watch out for suppliers looking to test their solution live in your business. You are looking for a solution that works, not one that will work. If you are looking to integrate with your EPOS, seek an Order & Pay solution that already

has that integration and avoid solutions that promise it is on the way. Make sure you go with a supplier that can prove their solution works with your set-up. Ask for and agree realistic timelines to get things up and running – be wary of suppliers that say it can be done and dusted in 24 hours. Remember to allocate time for staff training and if it does not intuitively feel like the solution will make operations easier then it probably will not, and you should speak with another supplier. Think about how easy it is to add products and promotions, and ask what support is available to help you through the initial menu build. Look for solutions that automatically update your menu items, promotions, and allergen advice – there is nothing worse for customer experience than any of these being wrong or out of date. Ask what ongoing technical and customer service support is available, particularly around out of hours.

You also want to be able to easily monitor the impact of Order & Pay so please seek a solution that allows you to access a reporting dashboard where you can see what is and what isn’t performing well.

early in the process as possible. Avoid solutions that seem too good to be true on pricing because they probably are – watch out for set up fees, monthly fees, transaction fees, payment gateway fees and commission fees. Always read over the Terms & Conditions carefully before signing any Most important of all, you need to fully agreement and look for transparent and simple understand how transactions work and what pricing models. pricing looks like. Transactions will differ for each solution – ask what fees are taken, how long it Before making your final decision, ask what the takes for revenue to reach your bank account and supplier will do with your customer data? Ask if what you take from each sale through Order & the solution can be skinned with your branding. Pay. Hidden fees can be disastrous in this space, And ask, will customers see your business so ensure that you get a full pricing schedule as alongside competitors in the app itself?

WHAT THE FUTURE HOLDS The opportunity new technology can bring pubs and bars is endless, exciting, and sometimes a little scary. There are decisions to be made around investing time and money in a full digital transformation now versus getting the journey started with Order & Pay and evolving your digital set-up later. Increasingly, it is all about satisfying customer needs and delivering exceptional customer experience. Customers want to be able to virtually buy a drink for a friend, gift friends and family, digitally split group bills with one tap, scan a QR code to view menus, click and collect takeaway food, drinks and coffee. Commercially,

you should be thinking about how to position your high GP products, how to create automatic up-sell opportunities and how to market nifty ways to encourage pre-orders for the highly profitable and pre-bookable food and drinks packages you want to sell. Digital technology is not going away, in fact, the need is only going to increase in the hospitality sector over the coming months and years. You may want a quick and easy solution to Order & Pay now, but ask yourself “will I need loyalty”, “will I need table bookings”?, “how do I future proof my business”. Use the information below to help you decide today with tomorrow in mind.

AppInstitute Features & Benefits Consumer • COVID secure ordering • Easy ordering and payment so there is no need to wait in long queues • Get updates on offers and events • Send questions to the operator and get a quick reply • Easy online ordering • Be rewarded for loyalty using a reward scheme We help pub owners launch mobile apps quickly and without writing a single line of code using our intuitive app builder. We know that business has been hard for pubs and bars since the start of 2020. While things have begun to improve, there are still many challenges that didn’t exist before. Pubs and bars must find a way to thrive during this socalled “new normal.” Many of our clients who own bars or pubs have told us their app has helped them adapt to these circumstances. But they’ve also reported that the app has had other huge benefits for their business. Launching an app gives you an incredible opportunity to develop long term meaningful relationships with your clients. Here are a few benefits our pub-owning clients enjoy: • • •

Provide table service similar to that offered by the most prominent operators Build revenue by offering food for takeaway— ensuring you stay ahead of the dine-at-home trend. Build customer loyalty through powerful marketing features like rewards schemes, coupons, and push notifications.

Operator • Take orders quickly and easily • Run a loyalty program regulars love • Accept payments in-app • Implement COVID-19 regulationcompliant contactless ordering • Start a takeaway service • Organise events • Encourage sales with coupons and vouchers. The Raglan Road pub in Nottingham is an example of the results our pub owners experience. They launched during the recent lockdown and had instant success: • £10k in sales processed through the app in just ten days • 798 transactions with an average value of £18.00 • A high rate of repeat purchases during this time • 540 downloads in just ten days We get that building an app is a pain ??, even with our super-easy-to-use app builder. That’s why we’re offering to build your app for free when you purchase a plan. You can have your app ready to go in just days.

PRICING 3. We’ll create a beautiful branded T o take advantage of this offer, app to your exact specifications. which normally costs £375, get in 4. Once you’re happy with it, we’ll touch with our team today, here is take care of publishing it on both how it works: the Apple App Store and Google Play. 1. Set up a friendly chat to discuss the features you want in your Oh, and this entire process just takes app. We provide information a few days. Meaning it won’t be long about best practices, so don’t before you’re reaping the rewards of worry if you aren’t sure. your own branded app. 2. You send over the information and images we need. We can get most of this from your website and Facebook group, so the time commitment is minimal. Levels of solution

• • • • •

Onboarding support

• • • •

Full app building solution Full menu integration Booking and table service A suite of front end marketing tools (loyalty cards, coupons) Access marketing data to easily build targeted campaigns S et up a friendly chat to discuss the features you want in your app. We provide information about best practices, so don’t worry if you aren’t sure. You send over the information and images we need. We can get most of this from your website and Facebook group, so the time commitment is minimal. We’ll create a beautiful branded app to your exact specifications. Once you’re happy with it, we’ll take care of publishing it on both the Apple App Store and Google Play.

All prices if billed annually : AppBulder - £32 /mo: Progressive web app compatible across all mobile and tablet devices. <<Most Popular for Pubs>> AppBuilder Pro - £49 /mo: Progressive web app plus iPhone iOS app & Android app with advanced push notification and customer management AppBuilder Pro+ - £63 mo: Progressive web app plus iPhone iOS app & Android app with all push notification and customer management

Downloadable Yes app Standalone

Yes

Loyalty available Table bookings available Dashboards

Yes

EPOS integration

Supports the GT90 printer e

Cloud-based

Yes

Website: https://appinstitute.com/bar-pub-apps/

Contact support@appinstitute.com 0800 160 1602

Booked It Features & Benefits • • • • • • • • • • • • • • • •

The Booked it order & pay solution is trusted by over 500 venues operating in hospitality and leisure. Outside of providing an easy way for customers to order from their phone to their table as well as make bookings and reservations, the Booked it solution ensures further long term value. This is in the form of a

Next day pay out Simple one click checkout Apple & Google Pay Cloud based dashboard Printer integration Update customers on the status of their order Fully integrated loyalty programme Card linked loyalty proven to increase spend per head by over 14% on average Bespoke designs Free POS and QR code Native app, web based or both HMRC compliant reporting Custom reporting Email & SMS marketing campaigns Collection & delivery takeaways Integrated bookings & reservation system

card linked loyalty scheme proven to increase spend per head by over 14% on average with an integration directly with Visa and Mastercard. As well as providing insightful data to use for future email, sms and social media marketing campaigns.

PRICING Levels of solution Onboarding support

Order & Pay Setup within 24 hours of receiving the menu. 24/7 support and unlimited training sessions with staff.

Downloadable Downloadable app, web app and website integration app Standalone

Yes

Loyalty available

Yes - Card linked loyalty too meaning even if they pay on their card (without the app) transactions are still tracked and points / rewards still earnt. Yes

Table bookings available Dashboards

Yes

EPOS integration

Not applicable

Cloud-based

Yes

Website: https://bookedit.com/mobile-ordering/

No set up costs. No monthly fees. No contracts. Just a fee of 1.5% +20p per transaction which you can add onto the customer. 90% of venues add onto the customer meaning a ÂŁ20 transaction costs the customer just an extra 50p. Tab option also available for individual drinks being purchased over a period of time to avoid multiple 20p charges. Free POS & printed material with QR codes. Next day pay out! Contact info@bookedit.com 0207 118 5055

Butlr Features & Benefits • • • • • •

Google pay/Apple Pay available Printouts available per order Stock reports/sales reports available Custom advert campaign available to drive customer traffic Dedicated account manager – Full Support suite available 24/7. SLA for enquiry 5minutes. Push notifications on available

A simple, robust, pay as you go mobile ordering solution which provides customers with a downloadable/non-downloadable option to mobile ordering. Get set up in 2 hours, give your customers access to apple pay, google pay and standard card payments. Started in April 2019, the team of Butlr have strived to provide a low cost, simple online ordering app for consumers of all ages. Backed by the prestigious Innovate UK Government grant scheme, with a growing team made up of former Deliveroo, BBC and Hut Group employees. Butlr has grown into one of the top mobile ordering companies in the UK.

Levels of solution Order & Pay integrated.

PRICING

Onboarding support

A pay as you go solution, no onboarding or monthly costs.

• • •

Onboarding support provided Set up process covered and managed by a dedicated Account Manager 2 hours to get up and ready

Downloadable app

Both - download/no download available.

Standalone

Yes

Loyalty available

Yes

Table bookings available

Dashboards

Yes

2% flat charge per transaction. No other costs associated with joining or being part of Butlr.

EPOS integration None currently. Being worked on: Square and Sharp. Cloud-based

Yes Website: https://www.getbutlr.com/

Contact hello@getbutlr.com 10

Fetch Features & Benefits Consumer • Enhanced Self-Service Consumer Experience: Skip queues - Order and pay without the wait; Order ahead, ready alerting, pick-up or table delivery option; Filtered and prioritised menu favourites; Easy reordering; Location / table is known; Easy payment and tip calculation; Single app for click & collect; Split the bill • App clip enabled – no need to install full app • Enables safe COVID-19 procedures

FETCH is the most advanced on-premises food and drink order and pay solution for pubs, bars, restaurants, clubs, arenas, festivals, hotels and more thanks to its location technology (no need for table numbers!).

FETCH also allows hospitality operators to control order volume, create timed offers with ease, and uses impressive location technology to allow waiting staff to know where the order came from. For customers, the open a tab feature is the Launched by POS8 co- first of its kind, allowing guests founders Jason Jefferys to order food and drinks and and Julian Dabbs, both when they are ready to leave, have impressive hospitality just go. Their card is debited technology pedigrees with automatically when they Jason being the original leave the premises. founder of iRiS Software Systems, a guest facing Fetch have launched hotel technology platform, hospitality’s first “Instant and Julian a background Ordering” using app clips in product in ecommerce, and instant apps. No need to payments and integrations download an app or scan a working in APAC for Micros- QR code – simply tap, order Fidelio and Oracle. and pay. This is a world first and can be seen in action Solving a problem not only in Balagan and Sababa in for today by allowing safe London. and distanced ordering, 11

Operator • Efficient and Flexible Operations: eliminate server steps with table/ consumer location technology; no cash handling – includes CC processing and payment alerts; enables order ahead, pickup or delivery services; interfaced to POS system – all orders and payments; mobile-enabled management app • Increased revenue: faster table turn by eliminating menu and check requests; monetise consumer dwell time through ease of customer experience; increased sales and targeted up-selling capabilities through promotions, favourites and reorder ease. • Reduce / eliminate costs to build own app • Instant feedback • COVID-19 safe operations, reduced printed menus and reduced touch points • Globally experienced management team - Built by 125 years of expert hospitality experience across 12 countries

Whether it’s a wet led pub or full restaurant service pub, Fetch makes life much easier for everyone. Instant ordering is set to change the way we order and Fetch is leading the way.

Levels of solution

As a consumer, with Fetch you are able to view the menu, order on property, and pre-order for takeaway collection. You are also able to pay via the app, split the bill, and open a tab. Built in location technology also means you can authorise an amount – say £100 and when you leave the premises payment is taken automatically, no need to even get your phone out! In addition, for operators the Fetch PRO Staff allows staff to download the app themselves so they don’t have to share devices. Orders are then cleverly sent to staff depending on how busy they are/ how many orders they are juggling or can be sent straight through to the point of sale.

PRICING No upfront costs. FETCH simply take a low % fee on all orders and handles all credit card processing fees and bank transfer fees.

In the future Fetch PRO will integrate feedback – and if consumers give good feedback, the option to leave a tip is offered. Many apps miss this as payment is taken just for the order and then it’s not well received if they ask for a tip at the ordering stage/ without knowing the experience was positive

Onboarding support

Typically a venue can be up and running on the same day. Venues sign up, upload their menus and register with the Fetch payment provider. Everything can be done remotely.

Downloadable Yes – Android and Apple app FETCH Android | FETCH PRO Android FETCH App Store | FETCH PRO App Store Standalone

Yes - not white label

Loyalty available Table bookings available Dashboards

Yes - subject to integration

EPOS integration

Yes - multiple.

Cloud-based

Yes

Website: https://fetchmyorder.com/

Contact (0)333 224 9631 Go@fetchmyorder.com 12

Hopt Features & Benefits

The Hopt App (available on both Apple and Google Play App Stores) allows your customers to browse your menu, order and pay directly from their phone, for a TABLE, CLICK & COLLECT or DELIVERY service. Our seamless integration with EPOSNOW allows you to receive these orders directly to your EPOSNOW system. Integration covers: automated menu refresh; integrated stock adjustments; orders directly to tills or even printers; and orders automatically in your standard sales reports. Our phrase ‘you look after EPOSNOW and Hopt will look after itself’ is true. Hopt is not another Order & Pay App created due to the current pandemic. Hopt was created back in 2018 with the plan to create a seamless experience for both the operator and the consumer. With over a quarter of a million downloads Hopt currently transacts just over £5 every second for the UK hospitality industry. 2021 is going to be an exciting year for Hopt. We will be launching profiling, giving us valuable user

Hopt really does put your menu in the pocket of your customer - putting you at the forefront of their decision making process of where to eat and drink. SO easy for the customer and equally as straightforward for you, the operator. Don’t worry about maintaining multiple menus and price lists - we take everything from your EPOSNOW menu. Don’t worry about any additional hardware as there isn’t any - orders come through to your EPOSNOW system. Hopt really is an integral and embedded part of your EPOSNOW system. Beautiful seamless technology.

information; launching a Hopt Loyalty Program; and launching a Table Booking service. We also build White Label solutions for clients, the most recent two have been the Patisserie Valerie and Bakers & Baristas Apps.

Levels of solution Hopt is a full order and pay solution with integrated payments. An order is not sent to your systems until payment has been authorised Onboarding Onboarding and setup is free of charge and takes besupport tween 2 and 3 days from install to taking payments via the App. Downloadable app

Loyalty available

Hopt for is downloadable free of charge for both the operator and consumer. For the operator it is available on the EPOSNOW App Store and on both Apple and Android App Stores for the consumer. Loyalty is being launched in the new year.

Table bookings available

Table booking functionality is being launched in the new year.

Dashboards

Yes

EPOS integration Hopt is currently exclusively integrated into EPOSNOW (www.eposnow.com) Website: https://hopt.app/

PRICING There are zero setup or fixed monthly charges. The only charge is a 3.75% transaction fee on any transaction going through Hopt. This includes any card processing fees and funds are in your bank account in 2 working days. There are no other charges and this includes all support.

Contact support@hopt.app 020 8068 7655 14

Kafoodle Features & Benefits • • • • •

Kafoodle is an award-winning food technology company on a mission to digitise commercial kitchens. Not only do we have an intuitive, easy to use digital order & pay solution, we also enable customers to filter menus by allergens and dietary requirements, giving your customers peace-of-mind and helping your business with allergen compliance.

by bringing together Order at Table, Click & Collect, and mobile payment functionality with allergen, nutrition search and labelling.

It is currently a legal requirement for all food businesses to identify and communicate the 14 main allergens in their Recipes are created using dishes to customers. Kafoodle’s supplier ingredient data, and digital solution makes this the brain behind Kafoodle easy by digitising a restaurant’s Kitchen does all the hard work. menus and allergens and allows It calculates the nutritional customers to filter menus to values, assigns allergens, their specific requirements. generates compliant labels, and even works out per-serving Customers can browse and costs allowing the businesses order from your full menu and to improve compliance and personalise what they see operational policies. by filtering menu items that contain certain allergens, or by Kafoodle enables food outlets specifying dietary requirements. to trade in a number of ways

• • • • • •

Quick set-up for digital interactive menus with full preorder and pay functionality Seamless connection from kitchen to customer Full allergen, dietary and nutritional search for customers Support social distancing with Order at Table and Click & Collect options Start with digital ordering then add modules (labelling, stock & ordering) to create a full kitchen compliance system A personalised experience for customers with saving preferences Integration with multiple payment solutions Payment received overnight after each day Business intelligence reports to focus your marketing and menu development Supported by an agile team with experience of a variety of sectors and sizes Data management support available

Our digital ordering solution expands on the powerful functions of our Kitchen Management software, helping foodservice businesses to trade whatever the restrictions whilst also remaining allergen compliant. Kafoodle provides recipe management and a robust order and pay solution providing foodservice businesses with an integrated singlesource solution that is invaluable now, but essential for the future.

Levels of solution Order & Pay Onboarding support

We offer onboarding, set-up and on-going support. Set-up time depends on the number of sites, size of menu and chosen payment provider but usually 2-3 days

Downloadable app

Standalone

Yes

Loyalty available Table bookings available

No No

Dashboards

Yes

PRICING Kafoodle Kitchen Express (inc Interactive Menus + Order & Pay) - ÂŁ55pm Kafoodle Kitchen (inc Interactive Menus + Order & Pay) - ÂŁ75pm Set-up fee can vary or clients can decide to do their own set-up.

EPOS integration No Cloud-based

Yes Website: https://www.kafoodleapp.com

Contact info@kafoodle.com 020 3371 0450

LOKE Features & Benefits

LOKE is a globally focussed, data-driven technology company, headquartered in the United Kingdom (UK), providing a sales and marketing platform to the hospitality and retail industry designed to increase revenue by influencing customer purchase behaviour. We have offices in the UK (Liverpool and London), Australia, New Zealand and Singapore.

communication. We add value to our merchants by providing them with a cost-effective, enterprise-scale world-class tool with proven results to We provide web-based and increase revenue, reach and native applications facilitating profitability. delivery (drivers optional), click and collect, order at table, room Merchants are provided with service, and pay at counter. end to end sales and marketing support. A dedicated Success LOKE empowers hospitality Manager will work with you to and retail merchants to own ensure successful deployment their marketing, distribution, and optimisation of the and customer with a bespoke platform. As LOKE charges a marketing platform, a highly percentage fee only it is our key sophisticated rewards and priority to ensure that we help promotions engine that collects you drive as much revenue as customer data allowing them possible. to automate and personalise experiences, campaigns and

Consumer • Delivery • Click & Collect • Pay In Store • Pay At Table • Room service • Loyalty • Rewards • Promotions • Updates • Push notifications • App • Web • Voucher codes • Suprise and delights Operator • Self Service Portal • Loyalty Without POS • Personalised Promotons • GPS Location Based Promotions • In App Purchased Offers • Pay In Store (no hardware required) • Driver Network • Personalised Rewards • Loyalty with no hardware • QR/barcode payments • Tiered loyalty system • Universal rewards • Order at table (app) • Voucher codes • Pay At Table • Points Based Loyalty • Delivery (app & web) • Click & Collect (app) • Order At Table (web) • Click & Collect (web) • Marketing back office • Database management • Order Acceptance platform • 24/7 support

Our key objectives: • Increase revenue • Increase your average order value • Increase your average visitation per customer • Optimise labour efficiency • Explore new revenue streams Our differentiators: • Providing an enterprise pllatform to SMEs that accumulates and digitises data based transactions • Offering an all-inclusive product with a complete range of optional features, removing the need for merchants to invest and manage other suppliers or platform • Empowering small business owners to directly take control and ownership of their customers • Disrupter to delivery aggregator apps, charging significantly less, and creating an incentive for merchants to drive customers on to their own branded platform • Ongoing customer and dedicated Success Manager to ensure optimal success for the business • A scalable platform that can be customised to each business’ and user requirements • No integration requirements making it easy to scale and deploy

PRICING Lockdown Offer: No setup fee, no LOKE transaction fee, no licensing fee, no contract period. 30 day offer for any new client. Just a Stripe fee of 1.9% + 10p. Normal pricing: £200 set up (waived if launched in 30 days) 5% Click & Collect + Delivery 3% Ordering + Payments In Store *Discounts can be applied for contract periods

Levels of solution Everything is optional. Onboarding support

Downloadable app

Step 1: Step 2:

Works with an Onboarding Specialist Once launched, they are handed over to a Success Manager

• 24/7 support provided • Web version can go live instantly • Apps take about 2 weeks to complete Yes

Standalone

Yes

Loyalty available

Yes

Table bookings available

No, but we can embed any mobile optimised site into an iFrame in the App

Dashboards

Yes

EPOS integration Loyalty and Pay At Counter is integrated with all Windows based tills. Non-integrated can work with anyone Ordering is integrated to Raptor, Zonal, Kounta. We are happy to integrate to the right partners. Non-integrated can be set up for any merchant. All that is required is a device that can access the internet. Cloud-based Yes Website: https://loke.global/

Contact hi@loke.global +44 333 339 9232

MenuConnect

Menu Connect is an Order & Pay at Table AND Click & Collect solution. It is web based, saving consumers precious storage space on their mobile devices.

Menu Connect integrates with the operators existing acquirer making sure they do not have to accommodate another payment process into their business. Payment is therefore taken from the system instantly at order.

a simple selection process to find the menu item they are looking for. All menu items have the ability to add in the main menu item, any number of modifiers (Pint, Â˝ Pint or mixers for spirits) and price adjustments for each modifier.

The solution has a full back office built in, to highlight orders as Pending, Accepted and Processed, should the operator require the facility to track order progress.

The operatorâ&#x20AC;&#x2122;s menu can be easily accessed via a QR code or web address, the QR codes are also unique to each table, saving consumers the task of choosing their table number.

The back office also allows the operator or the Menu Connect team to adjust the menu items at any time for price changes or additional menu items, which can be done instantly. Due to this being a browser based solution this does not require an update via the app or play store. The solution can integrate with any EPOS provider which has been done to date with several, to reduce the administration process for the operator.

Click & Collect allows an operator to choose a unique time scale to inform the consumer to arrive once the food or drink is going to be ready for collection. This can be adjusted for each day or the week and times of the day.

Overall Menu Connect is a solution built by former operators with a wealth of EPOS knowledge of how this should work to operate effectively and provide consumers a simple ordering process, be it from The customer interface is clean and easy to use. home or from a table in the venue. Menu Categories including images allow a consumer

Features & Benefits Consumer • No App download • QR code for each table or the venue • Order and instantly pay at the table • Click & Collect • Categories to navigate the operator’s menu easily • Images for categories

PRICING £50 per site per month £0.15 per transaction

Operator • Integration with existing Acquirer • No set up cost • Minimal transaction cost • No delay to update menus – browser based • Integrate with EPOS • Order & Pay at table • Click & Collect • QR code for each table or the venue

Levels of solution

• • • • •

Full Food and Drink Menu Order & Pay at Table Click & Collect Integrated with EPOS – if required Onboarding Set-up of menus is typically 48 hours from receipt of support menu from operator • No set-up fees • Full support help desk • Operator and Menu Connect can update menu items instantly Downloadable Browser based – no requirement for an app. App’s delay app the entire process and are unnecessary, Menu Connect doesn’t force the consumer to download an app and use up their precious storage space – for all the venues they may visit Standalone

Yes, can integrate if required

Loyalty available Table bookings available Dashboards

Yes

EPOS integration

2 EPOS providers currently

Cloud-based

Yes

Website: https://menuconnect.co.uk/

Contact Ian Forrest ianforrest@menuconnect. co.uk 07970 129880

Microtill Features & Benefits • • • • •

Branded Allergen alerts Discount codes Multisite Detailed reports

when you need us most, during ‘your’ hours of trade. With a 99% resolution rate of first fix, your business has never been in safer hands. With comprehensive learning tools, staff are sure to embrace any change to service. Beyond our industry leading EPOS range, advances in technology and digital capability have transferred many elements of the customer journey. Our award winning mobile platform brings the element of ‘ssuprise and delight’ to the end user qith a simple, easy, no hassle interface allowing for effortless navigation and ordering, rather than a cumbersome array of everything available in the pub. This in turn affords you, the operator, the ability to take charge of what is offered and when. Put simply, it can transform sales overnight, with simple upsells, With 30 years of working hand in hand with pub promotions and prompts, all adding to an enriched operators, we are dedicated to ensuring the highest experience and a greater sppend per head. level of business support and a personal approach to customer service. Our unrivalled success in the Immediate Cloud access to live data and the best leased, tenanted and independent sector, offers in dashboard analytics, you will be able to view and us a detailed understanding of the demands and make decisions based upon information as recent expectations of today’s customer, in delivering a as 15 seconds ago. Rarely before has sales and progressive and frictionless booking, ordering and management information been so readily available payment experience. Unlike proprietary owned in interpreting trends, margin and bottom line profit. products, you are able to add elements as the business grows, with software that API’s with a In an increasingly time precious world, customers significant range of labour, accounting and payment reward operators who focus upon the very bes providers. in experience, across the entire journey. Microtill keeps it simple. One that creates a lasting, positive Backed by a nationwide team of sales and service impression. support, we pride ourselves on being available

Levels of solution Order and Pay Standalone or Order and Pay Integrated Onboarding support

Two weeks process and setup time Microtill Setup and Support

Downloadable app

Optional app

Standalone

Optional

Loyalty available

Yes

Table bookings available

Yes

Dashboards

Yes

Website: https://www.microtill.com/files/Brochures/Onlline-Ordering Contact sales@microtill.com 22

Orderbee Features & Benefits Consumer • No app to download - all done via a web page • No need to login, no other barriers to use - order and pay in under 40 seconds • Slick, proven, user friendly UX • Apple and Google pay on the integrated platform Operator • No capex, no tie-in beyond your monthly fee, cancel at any time, no risk • Dedicated support team, most questions answered within 30mins • You’re in good company, used by industry leading operators • Works seamlessly with POS and other guest services - for the integrated option

Orderbee is a web based Order and Pay service that Marston’s, as we well as smaller multisite and single is simple to use, easy to implement, cost effective to site operators. scale and built with hospitality in mind. It leverages our experience in delivering high volume, Orderbee is operated by Omnifi. We are a digital integrated, mobile first experiences, through a innovation and product agency that has been central platform that is offered as a fully managed working in the hospitality sector since 2014. and constantly evolving cloud based SaaS product. Orderbee is our Order and Pay platform, designed to allow any hospitality and leisure operator, of any size, to deploy Mobile Order and Pay rapidly and at scale. Our Orderbee clients include large groups like Frankie & Benny’s, Loungers, Deltic, Wagamama, Vagabond, Pitcher & Piano, The Alchemist and

The Platform is used by a number of large pub and restaurant groups in the UK, as well as a number of independent operators. Since we launched we’ve arguably built the largest user base of anyone else operating in the sector, in terms of live venues and order volumes.

Orderbee comes in two flavours: Orderbee Integrated •

Orderbee Stand-alone

Our enterprise level solution • that works with existing POS and guest facing platforms. It costs £80/month/venue and is suited to those operating 5 or more sites.

A self-contained and selfserve platform for smaller operators and non-integrated approaches. It also costs £80/ month.

PRICING £80/site/month - no tie-in Payment Gateway fees (1%/10p per transaction for standalone via PayPal, choice of gateways for integrated, so potentially less)

Both are web based, and offer a superior guest facing experience. Operators create menus and set-up venues via a web interface and just need a mobile device or tablet to manage orders in venue. Some of the key benefits of using Orderbee are: • Simplicity - easy for guests and operators to use • Scale - used by 1,000s of venues and millions of guests • Reliability and relevance - built on years of hospitality experience

Levels of solution Order and Pay Standalone Order and Pay Integrated

Optional extras on integrated platform include vouchers, bill splitting, order only, pay only

Onboarding support

Downloadable app

For stand-alone - Onboarding is via a self-serve web platform which can take minutes, however PayPal approval to take Credit/Debit card payments can take longer. Setting up a venue, including menus takes a few hours, depending on the complexity of menus. Most operators can be fully up and running within 24-48hrs. For integrated - Will depend on a number of factors, including the type and number of integrations required, a fair estimate is between and 5 and 10 working days. No (although we do offer Native App based solutions)

Standalone

Both

Loyalty available

Table bookings available

Dashboards

Yes

EPOS integration • Cloud-based

Zonal, Access

Yes

Contact buzz@orderbee.co.uk 020 3744 3940

Website: https://orderbee.co.uk/ 24

OrderPay Features & Benefits

OrderPay is the UK’s #1 pay-at-table super app that enables pub operators both large and small to easily and effectively serve customers and operate safely within current government guidelines. Working in partnership with over 6,000 venues across the UK, OrderPay has developed a tailored solution to enable leased, tenanted and independent operators to join their growing network. ‘OrderPay Lite’ is perfect for busy pub operators looking to streamline operations and maximise profits. With a simple transaction-based cost of only 1.95%, which includes all payment transaction fees and a quick setup process, OrderPay Lite enables pubs to access the multiple benefits of the app without the need for EPOS integration and extra cost. What’s more, by switching

on OrderPay, operators receive otherwise unobtainable data about their customers and their preferences to help tailor marketing and they join an industry coalition where 30% of OrderPay profits are shared with the network members. Inapub readers can now download OrderPay’s recent whitepaper here. Developed in partnership with KAM Media, the report focuses on the increasing role that technology plays in the hospitality sector and the ever-growing need for efficient and seamless technological solutions.

Consumer • A single download for multiple brands, avoiding the pain of ‘app overload’ • A seamless dining experience with the ability to Order and Pay from your mobile and add to your order at will • Easy access to recent orders and ability to reorder with one tap • Relevant suggestions to discover new items or venues • Digital receipts for expenses Operator • Ability to reach thousands of consumers already on the OrderPay network • Marketing and onboarding support for an effort-free set up and launch • Increased revenue from higher dwell-time customers • Operational efficiencies and improved table turn (eliminates average 10 min wait for bills) • Targeted upsell capability to drive incremental sales • Access to customer data and feedback with transactional validation

Operators can benefit from numerous innovative features that can help them navigate the current challenging trading environment, whilst remaining relevant long-term, including: • Game-changing beacon technology that means the app ‘reskins & locks’ to your pub’s branding when a customer enters your venue • Order and payment via mobile reducing person-to-person, payment terminal and physical menu contact • Click and collect functionality for pubs with a food offering • Tipping functionality to engage and empower staff

Levels of solution Order & Pay at Table; Click & Collect Tipping / Service Charge; Gifting; Kerbside ordering; Customer Feedback; Receipts & bill splitting; Venue recognition & notifications; Real-time reporting & insight Plus new features constantly being added Onboarding Same-day set up for single site operators support Downloadable app

Yes

Standalone

Yes - via OrderPay Lite

Loyalty available

Yes

Table bookings available

Yes

Dashboards

Yes

PRICING No monthly fee Transaction fee of 1.95% (includes all personal credit and debit card fees)

EPOS integration Zonal Cloud-based

Yes Website: https://orderpay.com/join-us

Contact david@orderpay.com 07875 695953

PepperHQ Features & Benefits

Pepper is a leading provider of customer-led, merchant branded mobile and web experiences for pubs, bars and restaurants. We have over 7 years experience working with over 200 companies of all sizes in the UK and US. We process over £10m worth of orders per month in over 1000 locations through our clients’ merchant branded apps and web ordering.

adapt and change throughout the COVID-19. Customers are also able to open digital bar tabs, add to their order and then split the bill at the end of their visit. Pepper’s platform is EPOS integrated, which means once you’re up and running, your app is designed to work with your till system. Menus can be adjusted using the Pepper portal, and you can set up customisation options for dishes and add allergen information. In fact, with the ease of mobile ordering, operators usually see a higher spend-per-head from app customers.

In the pub space, we have built apps for the likes of Young’s, Revolution Bars, Brakspear and Inception group, as well as many well known brands in coffee and QSR. Our pricing makes us highly affordable to smaller pub co’s and independents, who can be confident they’re getting the While this is unquestionably a same enterprise quality product very stressful time for everyone as our larger clients. in the industry, Pepper’s clients are using their digital platform to Our wide range of ordering and improve their in-pub operation. loyalty features can be tailored Time saved taking orders and to the needs of your individual payment can be reinvested business. Click and collect and in stricter cleaning policies or order and pay from table have putting a greeter on the door of helped several businesses the pub.

• • • • • • • • • • • • • • • • • • •

Onboarding team 7 days a week support available Branded app or web ordering Ordeering modifiers Pre-order Pay at counter Click and collect Secure payments Pay at table Bill split Ability to tip within the app Digital bar tab Transaction history Real-time insights Customer segments Push notifications Location discovery Customer Insights CRM Integration

PRICING Pepper’s app is also a powerful marketing tool. With the easy-touse Pepper Console, the app’s front page can be easily customised with details of new products, links to your website or company news. The console can also be used to send push notifications to users who have opted-in, meaning you can reach right out to your loyal customers. Loyalty programmes can also be added to the ordering package, meaning you can offer rewards or loyalty schemes to app users.

Pricing starts at £89 per location, per month for one type of ordering (Order ahead/Click & Collect or order at table) on one channel (web or app). Discounts are offered for multiple features and channels. Only charged for the features that you need.

Our team is happy to discuss the individual needs of your pub or pubs, to make sure you get a beautifully designed, robust end product that works for you.

Levels of solution Order and pay integrated, optional additional loyalty features Onboarding • 24/7 It can take as little as three weeks, dependsupport ing on the POS system and which features are used. Usually somewhere between three and ten weeks. • A dedicated team work with you to brand and customise the app. Project manager from our team works closely with you to get the project live. • Once it’s live, they hand over to the wider team to manage the relationship going forward. We offer ongoing technical support, including weekends. Downloadable app

Yes

Standalone

No - needs a POS system in place

Loyalty available

Yes

Table bookings available

We link to the DesignMyNight booking platform or can link to a browser version of your existing solution

Dashboards

Yes - metrics and sales info available via the Pepper Console EPOS integration Square, Nobly, IBS/Access, Lightspeed, Zonal, Revel and Lavu Payment integrations: Payment Visa, Braintree, Apple Pay, Google Pay, Judo and integration Stripe Cloud-based

Yes - no installation required Website: https://www.pepperhq.com/

Contact info@pepperhq.com Pepper HQ

Pints N’ Bites Features & Benefits • •

• •

• • • •

Easy for anyone with a smart phone to use Input your own menu & set parameters such as pricing, sizes etc to tailor to your specific business Ingredients, allergens, drinks sizes & dietary requirements are all available & customisable Delivery to table, collection, or home delivery options are a click away, and can be customised by outlet Easy access for all customers with a smart device or can access the internet Build customer loyalty through a simple points system that they can redeem for future orders Lay out your table floor plan to help your staff and customers Fully customisable for offers & promotions

Pints N’ Bites is the complete, highly customisable, food & drink ordering portal based on the web but with an Android app for those who want it. Currently deployed across the UK and in Europe, Pints N’ Bites includes a myriad of features to help you offer great service to all of your customers.

it with your own brand, your entire menu (including pictures for each dish or drink), full ingredients, allergen/dietary information etc. drinks by size, mixers, with or without ice, peppercorns or whatever you offer. We can even build your table layout into the portal to help staff & customers.

From the Initial setup of your dedicated Pints N’ Bites portal, to reporting your sales, we have created a simple & intuitive system. Initial configuration is done by our expert team but then you can choose to manage the menu and pricing yourself, or we can continue to look after it for you. The level of customisation available means that you can tailor

Orders placed through the portal can be received on phones, tablets or an epos unit with built-in printer. Managing orders is simple with full capability to see all orders and the state of each so that you can update customers as to when orders will be ready to collect, or deliver.

A full reporting suite provides insight into daily sales activity helping you to maintain stocks whilst seeing what sells and what doesn’t – an invaluable tool for reduced wastage and increased margins. Improve your marketing by creating mailing lists when customers sign up to the app and to your marketing terms. Build loyalty with points or a wallet, pre-pay gift cards so customers share with friends.

venue or an individual table. If the QR code is on a table then that table number is then used for their order which reduces errors and makes for a simpler experience for the customer. Delivery can be directly to table, to home, office or wherever you allow. Payments can be taken through the portal or separately with your existing payment options/PDQ’s etc. Pricing is competitive and fixed fee we don’t take commission on sales.

Pints N’ Bites is simple for customers too. They simply access the portal Integrate with social media to through a dedicated web address or increase your reach and keep your through their smartphone camera customers informed. by scanning a QR code for the entire

PRICING Onboarding support

Yes, send us the menus and we’ll get them uploaded. The app will be set up completely as you like - set up time typically takes 5 working days if all information is received and is correct.

Downloadable app

Optional, a one off fee applies

Standalone

Yes

Loyalty available

Optional, available in a higher subscription package

Table bookings available

Dashboards

Yes

Cloud-based

Yes

Website: https://marstonstelecoms.com/pintsnbites/

Pricing is competitive and fixed fee - we don’t take commission on sales.

Contact sales@marstonstelecoms.com 01902 504 886 30

Pour

An order and pay app that increases your revenue by c.29%. An order and pay platform that saves your staff time Pour helps you deliver excellent customer service and helps you maximise your revenue. Pour is web-based, which means your customers don’t need to download an app or create an account Why we are different to order. Our guest checkout feature means your As a platform, we make all advanced features like customers can order within 60 seconds of sitting printer and EPOS integration, menu editing, and down, and reorder with one-click. venue branding available to all venues as standard. You can also personalise the menu your customers Setup is easy, you send menus to our team and we see to maximise cross and upsell opportunities. upload everything for you. Setup is fast, our team upload everything within an Pour is more than order and pay hour and you are ready to go live on the same day. Upsell and promote to all app users in your area and You always know what it costs, you only pay us 1% push out promotions in real-time to shift expiring per transaction processed through pour. We don’t stock, maximise cross-sell opportunities, and increase charge signup fees, monthly subscription costs, and your revenue. we don’t have any tiered pricing. Receive regular data insight reports that support your operational decision making, such as range Pour saves you time and helps you make more enhancement or pricing adjustments. money Our standalone system works on all your existing Our commitment laptops or tablets and integrates with Star Micronics Our mission is to make high quality order and pay printers to get orders to where they need to be quickly. technology, data insight, and marketing services Pour saves 70% of your order processing time, and affordable to hospitality businesses of all sizes. helps you increase revenue by up to 29% with our We are focused on helping you deliver the best upsell and promotion features. customer service experience possible, and are obsessed with making our order and pay technology frictionless for staff and customers.

Features & Benefits Consumer

Operator

• • •

• • • • • •

Order and pay from any venue on the platform. No app to download. Guest checkout available – no need to create another account. Consistent, simple, and clear menu layout across every venue on the platform. Clear dietary tags on all food and drink items. GooglePay & ApplePay integration for faster checkout. Secure online payments, through global provider Stripe. Access to the latest promotions, deals, and event news in their area. As a platform we are continuously improving functionality.

• • • • • •

•

Reduce order administration time by 70% Increase revenue by c.29% Complete control to add, remove and edit menus, products, and prices at any time. Accept tips, set a minimum spend (if applicable), pause service if required, and add welcome messages for customers. Optional integration with ticket printers so that orders can be printed directly in the bar and/or kitchen. Auto-print functionality saves 44 minutes per day means staff don’t need to stare at a tablet. No hardware investment - pour is web based and works on all existing smartphone, tablet, or laptops, so long as the device has a web browser. Fully integrated reporting to support X and Z reports, quarterly stock take reports, and year-end financial summaries. Receive regular data insight reports breaking down sales in detail and putting them in context with an anonymised pool of other towns, cities, audience groups, and businesses. Send promotions to all web app users, not just excustomers.

Levels of solution Order and pay standalone; Order and pay integrated with ticket printers to enable order printing directly to the bar or kitchen; Order & pay integrated with EPOS - new integrations considered on request. Direct integrations with data analysis and reporting tools; PowerBI and Microsoft Excel; Regular data insight reporting provided; Table service and/or takeaway. Onboarding • 24-hours or less. support • Send menus and key venue information to pour and our team upload everything. • Logins are sent to the operator and venue manager (if applicable) who complete a 15-minute, two-step process to set the venue live: • Connect a Stripe payment account. • Review pour’s terms and conditions, once accepted you are live. Standalone Yes Loyalty available

Yes

Dashboards

Yes

PRICING No sign-up fee, no tiered pricing based on functionality, no ongoing maintenance costs, no development time, and most importantly no minimum contract term. • •

1% transaction fee Stripe card transaction fees covered by the operator.

EPOS integration Integration with Star Micronics CloudPRNT; EPOS integrations added regularly, bespoke integrations considered on request. Cloud-based Yes Table bookings availability and downloadable app coming in 2021. Website: https://www.pourit.co.uk/

Contact hello@pourit.co.uk 0131 581 5343

QikServe Features & Benefits QikServe’s ordering and pay technology gives operators power over their brand. It is available as an app or online on mobile, web and tablet ordering channels.

QikServe provides businesses with ordering technology that helps them sell more and better connect with guests. Through our solutions we offer customers all they need in an ordering service. We’ve worked with pub and bar operators around the world, enabling them to offer branded ordering services to customers. The platform can be configured to suit brands’ operational needs; possible customer journeys include pre-ordering for collection or delivery or kerbside delivery as well as on-site kiosk ordering, digital menus and order-to-table/seat. Protect staff and customers with QikServe’s contactless technology Throughout the COVID-19 pandemic, we’ve been helping businesses continue trading when on-site dining isn’t allowed and assisted them in

boosting revenue when it has been. Essential for providing a safe and effective pre-order and takeout service, the platform includes the ability to set timed slots. This prevents crowding and maintains staff and customer safety. QikServe’s technology allows guests dining in to place orders and pay without the need for server interaction. This minimises contact and puts the ordering power into the hands of the guest. They simply scan a QR code at the table – or enter a URL – to access a web portal; there’s no need to download an app unless wanted.

We offer competitive, simple pricing. We charge just a flat, monthly fee there are no commission costs. We give operators access to customer data, helping them make informed business decisions, as well as marketing and promotional tools and in-built loyalty. Our technology integrates with POS, delivery, allergy management, loyalty and payment providers – through our partnerships we have access to the entire UK acquiring market – there’s no need for customers to switch provider and accept higher fees. Furthermore, our technology is enterprise-ready and can scale with a business as it grows, or as further sites are added. We also offer an extensive menu of extras including Facebook and Google Analytics, and in-built loyalty card, hotline response and SMS messaging. Your data dashboard gives users full, real-time control over the user interface, from images and brand to menu items and promotions. It further allows full control over customer communications. Push notifications enable brands to contact their customers, notifying them instantly of new menu items and promotions, including ones created specifically for them.

Drives revenues with up-sell features As businesses face financial pressure from COVID-19, it’s essential to optimise revenue potential. QikServe’s ordering platforms include loyalty and promotion features as well as menu modifiers that can be used to encourage greater customer spend (for example, asking customers if they want to ‘go large’ or ‘add a drink’). With no need to wait for staff to take orders or manage payment, guests can order and pay with speed. The result is tables that turn faster and maximise the number of customers that can be served in a day. This additionally frees staff and streamlines on-site operations.

Collect rich customer data for personalised marketing The data QikServe collects with every order is automatically analysed and accessed through a secure dashboard – it is also available for download should the operator wish to analyse data points alongside other information.

PRICING Our software is offered with no set-up costs and is subscription based, with a low monthly fee. There is zero commission to pay on orders.

Customers can make use of the data by ploughing it back into brand, loyalty and marketing campaigns – within the platform they can send push notifications to selected groups and set promotions that engage specific customers and groups. An inbuilt digital loyalty stamp card takes this functionality to another level.

Levels of solution Order & Pay at Table; Order & Collect Onboarding support

Downloadable app Loyalty available

Table bookings available

Once a business has signed up to join QikServe, the company’s dedicated Customer Success team will take new users through the onboarding process – continuing right up until the moment their platform goes live Businesses can choose to have a web-only portal, downloadable mobile app or both - whichever best suits their goals. Included features such as promotions and push notifications serve to grow loyalty, while an optional digital loyalty card can be included within the platform Not available.

Dashboards

Customers get access to their own global dashboard from where they can manage their platform, including menus and promotions, in real-time. The dashboard includes detailed purchase analytics that can be applied to marketing EPOS integration QikServe works with more than 25 leading EPoS and technology partners to provide an end-to-end, robust and unified journey. Our POS integrations provide a single view of stock and customer information, synchronising data for streamlined, simple operator management. Cloud-based Yes Website: https://www.qikserve.com

Contact sales@qikserve.com 34

Ritual ONE Features & Benefits • • • • • • •

Covid-secure contactless ordering Order to Table QR codes No app or account creation required for customers Automated marketing programs Social media (Instagram, Facebook, Google) integrations Customised to your brand Ownership of customer data

Ritual is a global technology company established adjust the menu, hours, pricing etc. without having in 2014. Their Ritual ONE product is a commission- to involve Ritual. free online ordering tool for collection, delivery and dine-in. The sign-up process is quick and easy with no hidden fees or long term contracts. Ritual ONE converts online traffic into actual orders. From submitting a menu to going live there is a 48 It gives customers a quick and easy way to hit hour turnaround time until you can start accepting “Order Now” and pay in a few clicks without the pain orders. Ritual also integrates with a handful of EPOS of having to download an App. It enables partners providers such as Square and will continue to to accept orders through Facebook, Instagram, and add new integrations in the coming months. Google. Along with accepting orders you can also offer Ritual is waiving their monthly subscription fee loyalty to customers for return purchases, increased (normally £39/month) for the rest of this year so only frequency and ordering during off-peak times. card processing (0.75% +.12p) will apply. From an operational perspective, partners are able Click here for more information and to visit the to completely manage their online menu via a Ritual.co website. Partners Portal. Whereby they can independently

Levels of solution Onboarding support

PRICING Ritual is waiving their monthly subscription fee (normally Onboarding setup time is 48 hours, with a dedicated ÂŁ39/month) for the rest of this success manager for your first week online to help you get year so only card processing setup (0.75% +.12p) will apply. Order & Pay

Downloadable Yes - the Ritual App app Standalone

Yes

Loyalty available Table bookings available Dashboards

Yes

Cloud-based

Yes

Yes Website: https://www.ritual.co/

Contact Sandrafordon@ritual.co +44 7456 523480 36

ROUND Features & Benefits Consumer • One app for everywhere they eat/drink • Easy to use • Stay safe (adhere to govt guidelines) • No more queuing • Get their orders quicker

ROUND gives business the ability to increase trade and for customers to have a seamless experience. Operating in over 1000 pubs across the country, and partnered with Greene King, El Group & Amber Taverns - ROUND is the app that you can use to order, wherever you go - removing the need for your customer to download an app for every venue they visit. Our aim is always to keep things simple, for both you and your customer. Created in 2018, ROUND has 500,000 users, who want to use ROUND in your venue! We allow for our partners to offer their own delivery service - where they deliver their food/drink themselves. This is included at no additional cost.

Operator • No setup cost, no monthly fee (it’s free) • Easy to use • Increased revenue • Staff efficiency • Data & insight • Customer engagement • We provide all materials and training • Stay safe (adhere to govt guidelines) • Retain brand identity

Levels of solution All-in-one solution - allowing pubs to offer table PRICING service, takeaway & delivery, all on one app, ROUND. FREE TO JOIN. ZERO sign up cost. ZERO monthly cost. Onboarding We do everything for you (upload and design your Pay when you earn - low % support menu, training, etc). You just need to create your ac- transaction fee. count. Turnaround within 72 hours Round-the-clock support Downloadable app

Yes

Standalone

Yes

Loyalty available

Yes

Table bookings available

Yes

Dashboards

Yes Website: https://round.app/

Contact sales@round.app 01273 042699 38

StoreKit StoreKit Order & Pay is the most intuitive choice. It takes only 15 minutes to set up a store, and there’s no monthly fees – so you can try it right now and decide whether it’s for you Why StoreKit? 1. We believe in simplicity.

our menu will not only drive orders, but can amplify your character.

That’s simplicity in UX – no app, no download, no signup, no “make an account”, no friction. Customers order, and then they pay. You’ll always know where you are, and it’s never more than one tap from the basket.

Flexible design allows you to rename tables and colour and image features get your menu looking like your pub. A structured UX hierarchy allows readers It’s simplicity in pricing – no commission, no monthly to take in more content, fees, no surprise bills, no third-party processors. more information, and Payment-only pricing set at a flat rate for every card more character – without (1.59% +15p) . You have enough to think about, so the menu looking cluttered. we price simply. 3. Customers love our software It’s simplicity in mission. Our software is designed to boost your orders – and our world-class analysts “Storekit Takeaway is fantastic, we highly and designers are bent on doing exactly that, by recommend it. Very easy to use, and their customer using software know-how to get users to hit “buy”. support is excellent... sales have increased, our front of house service is significantly more efficient, and 2. We believe in our guest feedback has been excellent.” – Andy, expression. Worthing Theatres Order & Pay is more than just a conversion machine. It’s an expression of your ambiance, of your pub, food, and drink. Whether you’re a dignified country establishment with a warming sunday menu or a hip urban bar in the centre of London,

That’s why StoreKit Order & Pay has over 1500 other signups from pubs, bars, and restaurants – the essence of independent businesses in the UK. Check out The York Pub in Norwich (https://order. storekit.com/the-york/menu), who are using the takeaway version over lockdown, to see what a great StoreKit pub menu looks like. Get started: https://storekit.com/takeaway/order/

Features & Benefits Front end & UX • Allergens – get compliant with a dynamic allergen structure based on UK law • Modifiers – modifier display designed to drive conversion & basket-building • SMS alert – reassure customers their food is coming • StoreKit Payments – payment processing which is transparent & reliable • Table-specific QR codes – a per table QR code means you can • Beautifully Optimised – our crack analytics team review what makes people spend. • No downloads – for the millions of customers who don’t want to download apps • Discounts – with overuse controls and flexibility settings Levels of solution

Back end & Just for you • POS integrations – with 30+ available POS integrations, plug right into your stack • Docket printing – print tickets via the beautiful Star printer range • Order Management – communicate well by accepting or rejecting orders in real time • Marketing Dashboard – harness the power of Google to understand customers • Inventory Countdown – know exactly when you’re about to run out • Dedicated Support – we’re a services organisation with a dedicated support team • Quick Snooze – if you’re about to run out of an item, quickly disable it • Favourite Customers – know and reward the people who keep coming back.

StoreKit Order & Pay works as standalone, and/or integrated. It has some internal analytics features including a sales dashboard, but can also offer integrations with 30+ point-of-sale systems via hub software. It can also work with StoreKit Takeaway, which is the same underlying technology with added takeaway features. 15 minutes to build a menu, followed by a payment processing application which just requires sending some documents (but may take a week for approval).

Onboarding support

PRICING £0 monthly fee 0% commission 1.9% + 15p payment processing

Downloadable app

This does not require download. It’s a “progressive web app” which makes it capable of push notifications and homepage icons, without ever having to download Standalone It works standalone; and it can be used in concert with other software too. Loyalty available Not built in, but we provide customer analytics which can export. It’s also possible to set discounts within Order & Pay. Table bookings No available Dashboards

Yes – StoreKit digs into sales and customers so you can understand your performance and your biggest fans. EPOS integration 2 direct integrations and 30+ integrations via hub software - Direct integrations with Lightspeed, Deliverect; Integrations via hub

software with NCR Aloha, Square, Micros Symphony, TCPOS, ICR Touch, trivec, TouchBistro, UNTILL, Cluster, tevalis, Maitre’D, Tiller, Revo. L’Addition, Countr, MyOrderBox, Kounta, Tevel, Guestline, Gastrofix, Hypersoft, CLYO Systems, Storyous, Miss Tipsi, Presto Express, POSist, Micros Res 3700, Omega POS, Kobas, Tissl, iZettle, Zonal, Carre POS

Cloud-based

Yes Website: https://storekit.com/takeaway/order/

Website https://storekit.com/ takeaway/order

Swifty Swifty is a full-service order and pay, loyalty and reservation management platform providing a seamless customer experience. Swifty was developed specifically for pubs, bars and restaurants as a solution to help take food and drinks orders, reward loyalty and manage footfall digitally. In light of Covid-19, Swifty can also help all on-trade operators navigate the new normal and meet government guidelines by offering a safe, contactless ordering and payment system. This is a digital product that provides a solution for all operators, regardless of their size. “We understand that many hospitality businesses find adapting to the latest government restrictions operationally and financially challenging” says Matt Rix at HEINEKEN UK. “Swifty has the benefit of helping outlets seamlessly maintain or transition to full table service, whilst also offering tools to help drive footfall and grow your business”. Swifty offers: • Order & pay at table – adhere to government requirements for mandatory table service and reduce staff contact • Promotions & rewards – encourage repeat visits and reach new, higher value customers • Reservation management – allow customers to book tables in advance. Pre-bookers

spend on average £13 more than those who don’t Connecting and reconnecting with customers will be more important than ever before. But with the need to manage operating costs, there will be an increased emphasis on proving a return on investment with marketing. Both operators and their suppliers can incentivise visits through digital vouchers, points promotions or loyalty stamps. Swifty’s built-in promotional features incentivise new customer visits, encourage loyalty from existing customers, stimulate frequency and gather vitally important customer insights. The promotional aspect of the platform enables operators to generate data and insight to create targeted campaigns via demographic or buying behaviour. This targeted approach will help drive effectiveness and efficiency of communications, while also allowing for a robust evaluation of what works and what doesn’t for customers.

Levels of solution Full-service order and pay, loyalty and reservation management platform Onboarding Yes support Downloadable app

Yes

Standalone

Yes

Loyalty available

Yes

Table bookings available

Yes

Dashboards

Yes

EPOS integration Swifty is a total retail solution and can fully-integrate with leading EPOS systems such as Zonal, Microtill & ICR Touch, with more systems being added all the time. We wanted to provide a flexible product allowing every operator to experience the benefits of Swifty, so we also offer a non-integrated solution. Swifty was designed to be scalable, so having a nonintegrated alternative allows for as many outlets and customers as possible to benefit from its features. Cloud-based Yes Website: https://www.swifty-app.co.uk/business

PRICING With three tiers of packages starting at just £24 per month – Swifty Lite, Swifty Premium and Swifty Plus – Swifty offers you greater flexibility to select the service that’s right for you.

Contact Please visit swifty-app.co.uk/ business or contact hello@SwiftySupport.co.uk

TableRes

BookingTek is a London based software business focused on producing innovative mobile order-pay solutions for pubs, bars and restaurants of all types. We count half of the world’s leading hotel groups amongst our client base as well as a range of smaller UK based hospitality businesses. But that doesn’t mean we are expensive, in fact our TableRes App is free of charge!

credit cards further reducing the risk of infection. Not to mention the reduced cost and hassle of not having to maintain and print menus.

Next level up is the TableRes order and pay web app. Customers don’t need to download an app, they just scan a QR code posted at the entrance and they can then see the full drinks list, food menu, order and pay the bill on their phone. The web app can be delivered standalone or integrated with the pub’s point of sale/ till system.

Although most landlords recognise the need for remote ordering technology, we understand that you are having to deal with lower takings and an increased workload. Finding extra cash and time to put into new technology can be quite a challenge. That’s why we focus on making the TableRes App quick and easy to set up and use plus it’s completely free of charge.

With customers self-ordering and paying in-app, less front of house labour is needed to keep things TableRes is a range of free digital solutions that are running smoothly, cost savings that are vital when ideal for pubs and bars. At the simple end we have weekly takings are lower due to Covid-19. a ‘view menu only’ product that allows customers to scan a QR code on the table and see the pub’s drinks The TableRes app also enables pre-ordering and list and food menu on their smartphone. It doesn’t pre-payment, on the customers phone, for takeout require any technical knowledge or set up work and business with customer collection at the bar or can be up and running in 30 minutes. kerbside. It can also support delivery orders.

The TableRes app protects your staff and customers If you think your pub needs an efficient and simple by enabling them to order and pay for food and to operate digital ordering solution, then TableRes drinks at the table without the need for face to face should be top of your list. interactions at the table or bar. It also eliminates contact with physical items like menus, bills and

Features

Benefits

PRICING

Zero costs for life

No investment needed - low risk

Quick and simple set up

Limited time needed to get going

FREE. No set up fees and zero per month for life.

Built in ecommerce Quick payment set up solution for in-app payments Web app or traditional QR code to access app (no download) or full app app choice Order & pay at table

Reduces server contact and labour costs

Remote order & pay for Supports growth area for most pubs takeaway Remote order & pay for If pub has its own delivery service delivery Add a tip

Built into the app

Levels of solution • • • • Onboarding support

View menu only on smartphone via QR code Order & pay in app integrated with POS Order & pay in app standalone Pay a bill on phoe (no app needed)View menu only on smartphone via QR code Lead time depends on solution selected from above levels - 1 day to a couple of weeks

Downloadable app

Yes

Standalone

Yes

Loyalty available

Yes via integration

Table bookings available

Yes

Dashboards

Yes

EPOS integration Oracle Simphony Cloud-based

Yes

Additional information

The TableRes App includes SinglePay a built in ecommerce solution that allows a pub to set up and take in-app payments quickly and easily. Website: https://tableres.com/ Contact suzanne.obeime@bookingtek. com 0203 668 5000 44

Vita Mojo Features & Benefits •

•

Vita Mojo is a leading provider of white-label digital ordering and back-of-house solutions for pubs, bars restaurants and QSR. Launched in 2015, Vita Mojo opened the first totally digital and cashless QSR restaurants in the UK. In this living research and development centre, the brand set out to understand how operators and customers deal with digital ordering, in order to test and redefine the Vita Mojo operating system into a smart end-to-end solution for hospitality tech. Vita Mojo offers smarter digital solutions to hospitality challenges, helping operators become more efficient, more profitable and enhance the overall customer experience. Providing bespoke

Establish Your Digital Brand Less contact, more convenience. Digital ordering that supercharges your brand across every channel Grow Your Sales - Raise your throughput, efficiency and revenue. See the benefits of digital fall to your bottom line Boost Labour Efficiency Leverage - Techonology to automate menial taks and empower your staff to add real value Own Your Customer - Level up customer relationships with rich data that informs your menu, marketing and strategy.

ordering platforms across Order & Pay at Table, Click & Collect, Kiosks and Delivery, Vita Mojo delivers a slick, customisable experience to help pubs build a stronger, more streamlined and profitable business. The company provides tailored digital solutions that are flexible and adaptable for each brand, capturing its unique product, cost structure and proposition within a digital menu. Its platform is built in a way that provides operators with a lot of customisation options, to achieve the look and feel they desire - so that it feels like an organic part of their brand. The platform also offers menu transparency allowing operators to showcase information around allergens, dietary and nutritional information.

Vita Mojo has a proven track record of helping businesses become more efficient, increase customer footfall and drive sales. Its technology allows operators to do everything from personalising the experience with intuitive and intelligent menu interactions, to leveraging rich data to create actionable insights that supercharge customer engagement and increase average transaction value. The combination of intelligent upsells and data driven recommendations typically help Vita Mojo’s customers generate an ATV increase of between 10-20%.

increase operational efficiency, enabling pubs to claw back precious labour capacity from table service and streamline the fulfilment process. Offering smart capacity management and smooth integration with POS and CRM, Vita Mojo enables a consistent user experience, helping operators supercharge their operations, marketing and more.

PRICING Monthly subscription based on the software modules the operator opts for

The business prides itself in working with operators of all sizes that really care about their customers and as a result, its technology is now powering the digital evolution of Any technology must work top brands including Brewhouse seamlessly for both back of house & Kitchen, Nando’s, Leon and Yo! and front of house and Vita Mojo’s Sushi. integrated systems can hugely

Levels of solution Order & pay both as standalone and integrated; Kiosks; Delivery (Integration with Orkestro); E-commerce; EPOS; Kitchen management screens, Discounts and loyalty; Integrations with Yumpingo, Airship, Toggle and Acetol, Fourth F& B, MarketMan, Deliveroo Onboarding Two to four weeks depending on complexity support Downloadable app

Standalone

Yes and No

Loyalty available

Yes

Table bookings available

No,

Dashboards

Yes

EPOS integration • •

Cloud-based

Centegra, iiko, Comtrex, Polaris and Deliverect which enables multiple EPOS operators We have developed an EPOS Connector that mimics the Deliveroo API and therefore we can quickly integrate with an EPOS provider that has already integrated with Deliveroo.

Yes Website: https://www.vitamojo.com/

Contact sales@vitamojo.com harry.hetherton@vitamojo.com 07875847931 46

wi-Q Features & Benefits wi-Q’s digital ordering solutions range from enterprise level, with world-leading integration capabilities and full ongoing support to a simplified non-integrated dashboard solution. Even with wi-Q’s most advanced offering, benefiting from integrations with leading POS, PMS and multiple payment providers, the platform has been rapidly deployed in as little as seven days. This has been achieved across various multinational hospitality brands, delivering seamless flow of ordering data whilst maintaining the integrity of internal systems. wi-Q’s non-integrated solution, wi-QDASH, has also been a popular choice for smaller venues utilising the benefits of a simple dashboard solution to process online orders without third party integration fees. All of wi-Q’s solutions offer consumers instant access through a QR code or URL. As a cloud-hosted, brand customisable solution, there is no costly app for operators to develop and maintain, nor for their customers to download and use up precious device storage space. In fact, wi-Q clients have reported orders from desktops and laptops reaching as high as 70% of their orders, highlighting the demand for app-free mobile ordering. Consumers are still given the option to sign in to personalise their ordering experience and benefit from a venue’s loyalty offering. Meanwhile, wi-Q’s intuitive management dashboard gives operators and their staff control of every aspect of their customers’ orders and enables them to build and edit menus in real time.

Founded by a UK-based team in 2014, wi-Q is a multi-awardwinning pioneer of cloud-based mobile ordering for the hospitality sector, priming its position today as one of the world’s most capable mobile ordering platforms, and the digital guest engagement solution of choice for leading hospitality brands. With no app to download, wi-Q instantly places ordering capability into consumers’ hands, enabling them to search and browse menus in their own language, see realtime promotions, and customise, order and pay from the convenience of their own mobile device. They can simply view the venue-branded interface by scanning a QR code, entering a URL or being directed to it upon accessing the venue’s Wi-Fi. Consumer orders can be managed by wi-Q’s easy to use management dashboard, where menus can be edited in real time and intelligent customer data captured on preferences and ordering patterns. This not only improves how operators interact with their customers but has proven to increase sales and encourage incremental spend through effective target marketing and upselling. As a result, wi-Q’s clients report an instant return on investment and a 30% increase in average order value through its digital ordering solution.

wi-Q is uniquely partnered with over 70% of the world’s Point of Sale (POS) and Property Management Systems (PMS) including Oracle Micros, Amadeus and Agilysys, as well as more than 50 payment partners, which has enabled rapid deployment of fully integrated solutions into pubs, restaurants, coffee shops, hotels and other hospitality venues across 21 countries. Following this, wi-Q’s dedicated support team are on hand to guide operators and their team on best practice, including a marketing pack, and to support their ongoing digital engagement strategy to drive customer loyalty and boost long-term growth. Built and hosted in the cloud, wi-Q is a white label solution that removes the need for operators to develop, maintain and update their own native app. It is delivered as a Software as a Service (Saas) solution, enabling operators to benefit from wi-Q’s large team of developers who have dedicated seven years of cutting code (and counting) to a digital ordering solution for the hospitality industry. Crucially, its cloud-based hosting supports the flexibility of the platform to meet the current and future needs of operators with the latest technology and capability built in. More recently, for example, wi-Q is also being used by customers as a Track and Trace tool to meet new government requirements.

PRICING wi-Q’s fixed cost Software as a Service (SaaS) pricing model, where software is licensed on a subscription basis and hosted centrally with minimal capital outlay, ensures a lowcost digital ordering solution. With no development costs, minimal set-up charges and an ongoing fixed monthly SaaS fee starting from just £95 per month, operators can expect an instant return on investment due to wi-Q’s upselling and cross-selling capabilities rapidly boosting f&b revenues.

Levels of solution Integrated and non-integrated Onboarding support

Yes, with optional maintenance package.

Downloadable app

Instant access with No App to download

Standalone

Yes. Instant access via any internet-enabled device

Loyalty available

Yes

Table bookings available

Yes

Dashboards

Yes. Available for integrated and non-integrated solutions EPOS integration Micros - Simphony 2.9, Webhook, Amadeus, Micros – 9700, Amadeus XML, MCR Click & Connect. PixelPoint, Micros – 3700, Agilysys, ICR Touch, SynergyMMS, movieXchange and HotSOS Cloud-based Yes Website: https://www.wi-q/features

Contact Samantha Butler samantha@wi-q.com 07763 874609 48

Yoello Features & Benefits

Secure and seamless mobile ordering from the awardwinning Mobile Order & Pay solution for hospitality. The UK’s only FCA Authorised fintech, with industry-leading Order and Pay solution, Yoello has been helping thousands of businesses across the UK keep their doors open throughout varying lockdown restrictions allowing the hospitality sector to easily adapt to a new way of working. How does it work? Yoello’s mobile ordering solution allows customers to access digital menus simply by scanning a QR code or typing in a URL using any smartphone, without needing to download an app. Customers can access table service, click & collect and delivery services all through one platform. From a merchant’s point of view, it’s very easy to set up and manage contactless order and pay either alongside an existing system or through EPOS integration. With Covid safety in mind, Yoello minimises unnecessary contact, removes queues, and replaces the need for physical menus. Keeping your staff and customers safe. Using the Yoello platform comes with a whole host of additional in-built features: • Table Ordering, Click & Collect and Delivery capabilities • Custom branded ordering platform • Full menu control with preferences, extras, and modifiers as well as dietary and allergen information • Timed menus, offers, and bulk discounts. • Valuable data at your fingertips with reporting tools • Affordable and quick to set up

Consumer • Keep your distance and never queue again, order from your table and receive a notification when your food is ready • Scan a QR code or type in a URL to order and pay, using any smartphone or web-device, no need to download a thing. • No need to handle EPOS terminals or cash, Yoello works with all payment providers, including Apple and Google Pay • A menu that’s been read and handled multiple times? Think again! All available food and drink is on a digital menu via your smartphone • Digital receipts, more convenient and reduces unnecessary waste Operator • Easily manage your menu, profile and orders though the Yoello Merchant Dashboard • Table Ordering, Click & Collect and Delivery capabilities • Custom branded ordering platform • Full menu control with preferences, extras, and modifiers as well as dietary and allergen information • Timed menus, offers, and bulk discounts. • Valuable data at your fingertips with reporting tools • Affordable and quick to set up • Group profile feature for use with multiple venues, areas or traders

Levels of solution Full integrated and standalone Order & Pay solution

PRICING

Onboarding support

Yes, can be as fast as a day

Downloadable app

No app needed

Monthly ÂŁ59 per month Transactions 1.5%

Standalone

Yes

Loyalty available

Available soon

Table bookings available

Available soon

Dashboards

Yes

Annual ÂŁ449 per year Transactions 1.25%

EPOS integration Yes, EPOS Now, more available soon. Cloud-based

Yes Website: https://www.yoello.com/

Contact sales@yoello.com 50

Yumpingo Yumpingo is the voice of the guests - a single platform that delivers actionable insights across every shift and every digital touchpoint, in store, off-premise, and online. It empowers restaurants to deliver their best food and service, every day.

Working for some of the worldâ&#x20AC;&#x2122;s largest and most innovative hospitality groups, including California Pizza Kitchen, YO!, LEON, Azzurri Group and The New World Trading Company, Yumpingo enables their teams to make more decisions, faster, and with greater confidence by turning guest data into actionable insights at unprecedented levels.

2. Certainty. Yumpingo offers total certainty and clarity on how these new platforms enhance the guest experience, traffic and sales, through detailed and actionable insights. As you introduce order and pay some guests will embrace it and others may want to have more table service. So your steps of service will need to change to ensure you can navigate guests to the experience The guest journey has changed dramatically most likely to increase NPS, traffic and sales, Yumpingo through Covid-19 and beyond, with a digital journey enables all hospitality brands to make these changes now complementing the in-store experience. This through the eyes of their guests - providing certainty has meant testing and implementing new digital on how to introduce order and pay platforms to platforms, such as order and pay, to enhance the optimise the guest journey. guest experience. Yumpingo supports this evolving guest journey in two key ways: Yumpingoâ&#x20AC;&#x2122;s research indicates that 60% of guests demand that their experience when eating out-of1. Simplicity. Yumpingo enables operators to home is as simple and straightforward as possible manage all their front-of-house digital touchpoints, and, given the level of fatigue when it comes to under one QR code. The solution can be personalised downloading multiple apps, its seamless QR code and fully branded by the operator to welcome guests, solution is an effective way to provide guests with offer check-in for Track & Trace, provide access to exactly what they want and need. menus, integrate with order and pay apps, and capture real-time feedback.

Levels of solution Yumpingo incorporates multiple facets, including order, pay and review live menus, allergen menus, loyalty platforms, tipping services order and guest check-in for Track & Trace Onboarding The set up takes 24 hours, but sometimes longer if support there are several integrations that need to happen. Downloadable app

No â&#x20AC;&#x201C; Yumpingo drives traffic to a branded web portal

Standalone

Yes and No - Can be run as a stand-alone platform or link with other services/platforms, notably order and pay partners such as OrderPay, Vita Mojo, Orderbee and more Yumpingo allows for marketing opt-ins to help clients build a marketing database Yes

Loyalty available Table bookings available Dashboards

Yes â&#x20AC;&#x201C; upon scanning the single QR code, guests will see the operatorsâ&#x20AC;&#x2122; branded web portal and navigate this using their own smartphone. Operators use the Yumpingo dashboard to monitor all activity, including real-time reviews and sentiment. EPOS integration Yes, integrates with EPOS providers such as NCS, Micros, Access, Toast and others Cloud-based

Yes Website: https://yumpingo.com/

Contact info@yumpingo.com 020 3322 1687 52

Zapaygo

Zapaygo is the ordering and loyalty app that saves users time, increases venues revenue and helps people stay safe. The Zapaygo platform also includes a delivery app available to venues and consumers, Zapaygo Delivered. Developed ahead of its time, for those excited by fast-paced purchase and pay touch button technology, this tried and tested app is a business lifeline for many as Covid-19 has turned 2020 hospitality upside down.

need to gain maximum revenue from giving every customer the best possible experience and allowing them time to make those extra orders. The app enables customers to order straight from their tables, speeding up the process, It’s robust but easy order and pay eliminating staff ordering errors core facet removes any need to and removing the frustration of handle cash or card machines. timely, uncomfortable queueing Simple to use – if you can order – so improving staff efficiency it, pay for it or book it you can do and customer journey whilst it with Zapaygo, to be collected helping keep everyone safe. or delivered to table, room, home or workplace. Whether through regional or national lockdowns, if forced to As we move from tier to tier close our doors, deliveries might Zapaygo has the functionality to keep you going – and your switch to support government customers happy. Zapaygo and guidelines at speed. With Zapaygo Delivered takes care of reduced capacity, there’s the that process too.

Features & Benefits Consumer • Downloadable app on IOS or android devices • Add card details only once • View nearby venues • Search for venues by location • Set favourite venue types • Set favourite venues • View menus and offers • Avoid queuing or waiting, place orders and receive confirmation direct to your phone • Easily order from entire venue menus • Select special offers and promotions • Quick re-order from history • View old orders and receipts • Enjoy high street, leisure and lifestyle offers and rewards with zapaygobenefits • Cut down on waiting time, control the ordering experience Operator • Pre order and pre pay for table service, room service, collection, delivery and events. • Integrated track and trace • Create events • Sell tickets • Create special offers and promotions • Set menu schedules by day part or day of the week • Set offers and promotions by day part or day of the week • Take pre orders for before and after events or for half time/ intervals • Set order fee or service charge at point of order • Collect tips with each order • Zapaygo contactless terminals available • Tablet and printer hardware available to purchase or rent • Build a database of customers

One key differentiator with Zapaygo is exclusive contracts with technology suppliers to approximately 60% of the UK’s sports stadiums, concert arenas and exhibition centres. As stadiums and grandstands stay closed for now, significant sporting events are taking place in pubs instead. With this app, Covid and beyond, customers will never miss that magic moment again. And does it take away the personal touch? No, you might not always take the order, but you will deliver more of them so increasing that personal touch, means we all have the time and confidence to enjoy ourselves in comfort and safety.

throughout recessions, pandemics or periods of growth. Included in this free to download app is a Rewards programme that encourages repeat business through customer loyalty. Our model is built around working with other apps, Epos and software systems, so as companies build their own, Zapaygo can fully integrate with them, bringing our users to a wider audience whilst ensuring they only need this one app for all their purchasing needs.

PRICING £100 set up fee waived £15 monthly subscription fee waived 2.99% transaction fee, 2p authorisation request fee. No additional banking charges

Zapaygo will be uniting communities long after Covid. To ensure you’re ready for every scenario just click on https://www. zapaygo.com/sign-up/ or call our team on 0333 0902854 to find a fast but long lasting solution and all the The team behind Zapaygo are united support you will need. in their vision to support businesses Levels of solution Menus Pre order and pre pay Instant Pay Order and pay standalone Order and pay integrated Pre purchase tickets Pre order for events Onboarding • Simple web based account and merchant set up support forms • Automated same day merchant account set up • Supported set up for complex or multiple operators • Menus and venue details set up in 48 hours • Be fully ready to trade within 72 hours Downloadable Yes, iOS and Android app Standalone

Standalone and integrated options

Loyalty available

Yes

Table bookings available

Dashboards

Reporting dashboard

EPOS integration

Verteda

Cloud-based

Yes Website: https://www.zapaygo.com/sign-up/

Contact setup@zapaygo.com 0333 0902854 54

Zonal

The pub industry’s tried, tested and trusted solution. Zonal supports more than 16,000 hospitality and leisure businesses across the UK, providing them with a comprehensive, integrated suite of essential technology solutions. With more than 100 partners and third-party partner applications, we also offer seamless integrations with a vast range of technology partners. Using our connected technologies, customers can deliver a safe and superior guest experience, streamline operations, exploit new opportunities to grow revenues, and maintain complete control and ownership of their customer data. Our powerful integrated technologies allow our customers to enhance and grow their businesses through connecting and sharing data, giving them one single version of the truth. We understand that investing in technology systems is often a large commitment for a business, never more so than at the present time, so choosing the right partner is absolutely essential. We are a reliable technology provider that has been in the industry for over 40 years and we promise to deliver innovation, expertise and stability for years to come.

Order & Pay by Zonal is a secure, contactless order and pay-at-table solution. With 14 million transactions processed in September alone, Zonal’s tableside ordering solution is the most widely used and trusted on the market. Designed exclusively for the needs of today’s pub operator, Zonal’s contactless ordering solution enables you to deliver a first-class customer experience and make significant operational efficiencies. Why choose Zonal? • • • •

We develop reliable, award-winning technology that’s built to last Our integrated technology solutions are used by the most innovative pub brands in the UK today Zonal is trusted by 16,000+ UK hospitality businesses including 75% of the managed pub market We’re a family business, serving the pub community for over 40 years

PRICING

Features & Benefits • • • • • • •

Contactless pay-at-table order and pay solution Choice of mobile app or web ordering Fully customisable to your pub’s brand Real-time menu and stock availability Safe and secure cash-free, contactless payment Full EPOS integration No POS rekeying required, no wasted time spent on admin

Lockdown Offer: No setup fee, no LOKE transaction fee, no licensing fee, no contract period. 30 day offer for any new client. Just a Stripe fee of 1.9% + 10p. Normal pricing: £200 set up (waived if launched in 30 days) 5% Click & Collect + Delivery 3% Ordering + Payments In Store *Discounts can be applied for contract periods

Levels of solution Order & Pay integrated Onboarding support

Downloadable app

We offer a full onboarding support, from advice to how you set up the brand, configure your menus, publishing your menus and maintain the app, to how you should manage your operations to work alongside the app Yes, or web broswer

Standalone

Loyalty available

Yes

Table bookings available

Yes

Dashboards

Yes

EPOS integration Full EPOS integration Cloud-based

Yes

Website: https://www.zonal.co.uk/products/online-ordering-systems/ mobile-ordering-system/

Contact info@zonal.co.uk 0800 131 3400 56

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Order and Pay Market Report

Articles inside

Introduction