Leadership Academy from incredibleresults Helping you lead your business to greater success
Want to learn more? Contact the registration team at: info@incredibleresults.co.uk
Tel: 01306 730370 Email: info@incredibleresults.co.uk Web: incredibleresults.co.uk
The Leadership Academy for IT Service Partners
Uncharted waters - talent is key
This programme will continuously and deliberately develop leadership and management expertise in participants operating in complex and dynamic IT Services businesses.
As a leader you will likely have never faced the challenges now facing you; you may never have run a team this big before, you may never have dealt with as much change as this before, you may never have been challenged by the economy like this before. No matter what experience you have amassed getting to here – we are all in a new place now. That is why we need to continuously invest time learning and professionally developing – building capability and resilience for what the future will bring. Invest in your people and you will win more customers, retain your talent, and grow your profits.
Does your organisation get the best out of its people? If not, read on.
Why do this? We’ve all heard the adage that people are your greatest asset, but what does it actually mean? Great leaders attract great people, who take great actions, which deliver great results. The foundation to every successful services business is its people – the most critical differentiator in the competitive marketplace is the ability of the leadership team to manage and inspire the desired results by harnessing talent. Done right; staff are motivated, talent is retained, clients are happy, profits grow, sales targets are realised and the top team enjoys the joy and privilege of leadership. Done wrong; growth is unpredictable, the business depends on the contribution of a limited few and the leadership team work long hours with more stress than joy.
Why is this important? Because the effectiveness of the leadership team drives everything.
Learning by doing and doing whilst learning It rarely feels natural working on yourself when there is work to do. That is why this program was designed with productivity in mind. From as little as 90 minutes per month, leaders and managers hone and embed skills whilst doing their work, using current and real challenges “in the classroom”.
It's Lonely at the top - so attend the Leadership Academy & realise you are not alone! I was pleasantly surprised by how much we covered in a short space of time"
The impact can be incredible as the work Scott Millar, MD, Exactive Ltd and the learning are joined together, people work on their to-do-list whilst learning - better business results and faster development at the same time
"The incredibleresults team have been invaluable in helping us to shape our future growth. " Rob Sutherland, MD, Inspired Dwellings Ltd
Who is this programme for? The Leadership Academy is for experienced leaders and people managers responsible for running the business. No two people have the exact same development demands, and the programme is tailored so that an individual bespoke development plan can be created by selecting the most appropriate sessions from a rich portfolio of masterclasses covering a wide range of leadership and management challenges. Part of the value of the programme comes from the diversity of experience across the cohorts. The team grows together and embeds a new company-wide approach to leadership and management to the benefit of the whole company.
Context is king – your priorities are always present The programme is based on the specific growth needs of your organisation so your key priorities are central in the process. Training and management theory alone is never as relevant or valuable to a leadership team unless the learning is set in the context and reality of day to day issues. To achieve real results for your business, every masterclass in the programme works on real issues, with real actions to implement. Your team of incredibleresults coaches will be consistent, and will be familiar with the particular priorities you need to address through the programme, enabling them to challenge and stretch you.
Train hard, grow more easily The leaders who will win the race to attract the most talented people and harness their potential with skilful management will be the ones that lead the most successful IT services companies. A key indicator of the value that the business will attract is the ratio of time people train versus competing in the market place. No time for training is no time for the future and no time for the future is not a good vision for investors, current or future employees.
"Having attended 2 of these I can honestly say they are well worth the time and effort. Incredibleresults really helped me to reflect and review alwaysON's strategy."
"I can highly recommend incredibleresults to any business owner, management or leadership team." Tim Wallace, CEO & Owner, Content and Code
About us Every member of the incredibleresults team is driven to help clients reach for their goals and beyond - our success is measured by your success. Our programmes are delivered by exceptional coaches, with years of practical business experience to impart and complement the set session topics. We will help you to establish what areas need attention within your business and work with you to develop a programme that will ensure you and your leadership team move together to take the business to the next level.
Portfolio of Masterclasses The list overleaf details a range of leadership and management challenges and forms a long list from which the most relevant are selected for inclusion in each custom programme. Each masterclass works independently and when added into a multimonth curriculum, delivers cumulative effect. Consistently and deliberately developing techniques and skills to increase leadership team effectiveness. All are highly interactive, based on current challenges and most designed as 90min segments. These masterclasses have been chosen and developed based on our expertise and experience in building excellent managers and leaders. They are tailored to best suit your organisation’s requirements, the needs and experiences of individual attendees and the allocated time and financial budget.
James Byles, MD / CEO at AlwaysON Group
See over for full list....
Portfolio of Masterclasses 01
Defining Leadership Expectation To define and document the expectations that the Leadership Team has of itself and everyone in the business. The result is to inspire a culture that positively drives performance whilst living the company values. Another outcome of this session is a documented “code” to keep the team honest and helps in deliberately recruiting people that contribute. May require pre-work &/or 360 feedback. 02
Leadership VS Management A session to identify the differences between leadership and management and circumcircumstances when it is most appropriate to lead vs manage. This class makes even the most experienced think and is a useful introduction to the broad topic of management, so may be combined with other masterclass sessions or run stand-alone. 03
Management Inventory Workshop to define the anatomy of your ideal manager. To identify the required skills, behaviours and mind-set. To create a simple assessment that enables each manager to benchmark themselves against their newly defined ideal. A gem in this session is the manager time budget – a tool that helps people do more of the right stuff and helps immunise from distraction. 04
Delivering Actionable Feedback Many interactions between managers and their staff are about instigating, inspiring or driving change. This session leverages 2 highly effective feedback models that drive required results and can even help people break habits of a lifetime. Popular with experienced managers, this workshop saves time and stress with take-aways that are put to use straight away.
07
Understanding Type People think differently & behave differently which is why all good managers understand personality and are able to bring out the best in their people and build high performing teams. Key to success is a high degree of self-awareness and the ability to work effectively irrespective of the different preferences of their people. Before this 120 min session, delegates must complete and online assessment. 08
Situational Leadership To help managers identify the most appropriate approaches to inspiring results as their people develop in role. Knowing when to instruct and when to coach is important as no single management style will be universally appropriate. This introduction helps delegates map their team on the model and to make decisions based on the learning. 09
Mentoring and Coaching An energising and instantly useful masterclass that helps managers develop selfstarting thinkers in their team by highlighting different applications for mentoring and coaching. Using role plays based on current examples in their team, delegates practice new skills using selected models. 10
Dealing with Conflict To help managers develop new ways to operate when their views differ from those they manage. This masterclass highlights the impact of emotional triggers in conflict and introduces the range of modes available to more effectively manage conflict. Effective managers know when to tell and when to let it go and this session will enable participants to more proactively and skilfully identify the most appropriate response. 11
05
Performance Management and Career Conversations
The Perfect 1:1
Key to driving sustained and predictable business results is the ability to manage individual performance. This workshop helps managers work more objectively. It covers employee reviews, statutory and legal considerations as well as introducing new positive approaches (comparometer) to drive results. The session covers key ingredients such as career planning, reward and recognition.
The antidote to unrewarding 1:1’s for both participants. A workshop for the team to define their version of the best possible practice for all managers in the business. Tips and tools are discussed and in the process each delegate prepares a perfect 1:1 for use with one of their team. Better 1:1s and better manager consistency drive better results. 06
Developing the High Performance Team Every manager’s goal is to develop a high performing team and this workshop strengthens the fundamentals to support that ambition. Starting with the behaviour iceberg , and the ability to lead change and team dynamics. Leading onto planning, continuous development and creating the next wave. This session positively impacts managers' thinking, priorities and urgency.
12
Personal and Top-Team Effectiveness This masterclass delivers value to individuals and the top team. Working interactively and pooling experience it highlights techniques to help: time management; how to influence when not in a position of authority; developing personal impact; building effective relationships; dealing with difficult people; communication to get right message across; questioning to get people to open up. Concludes with an exercise to help the team to work better together.