Abstract One of the biggest barier which faced by company to apply total quality is cultural barricade. Many company try to implement total quality , entangling employees at all level with providing training to guarantee employees to be skilled, where this matter is done just to flatten their ability. There is no effort to make a freshment in doing something. In other words, there is no effort to change company culture.. Retno Wulan Damayanti ∗∗∗∗ Performa (2007) Vol. 6, No.1: 37 - 49
