InduSoft InduSoft has a very simple mission. We believe in the power of a good user experience, and we bring that conviction to everything we do. Whether it’s by providing the most dedicated customer service in the industry, making a comprehensive and flexible application development platform, or by competitively pricing our software so that it’s available to users on every end of the spectrum from small business to large, InduSoft believes in building good relationships and a good experience. InduSoft was founded in 1997 with a clear purpose in mind: SCADA should be more than just the software it’s built around. From the beginning, the end vision of InduSoft Web Studio was software that users could feel comfortable using over the long term. That’s why applications created in the very first iteration of InduSoft Web Studio will still work with 100% compatibility today. That’s why new drivers are always in development to connect InduSoft Web Studio to newly developed and existing hardware. InduSoft has developed a comprehensive HMI and SCADA software solution that offers all the tools necessary to build exceptional supervisory control and data acquisition applications. The InduSoft software solution contains everything developers need for HMI, SCADA, web and cloud based applications, and dashboards such as OEE and KPI interfaces in one package, without demanding that users pick and choose which features are priorities. Everything is included, at cost effective pricing that allows even startups to compete in an international market.
With hundreds of thousands of human-machine interface (HMI) and supervisory control and data acquisition (SCADA) applications installed worldwide, InduSoft helps organizations increase productivity and establish predictive and preventative maintenance strategies that result in optimum process uptime and availability.
Today, InduSoft’s strategy is to empower people and companies to develop graphical interfaces, integrate web based solutions, and take advantage of Internet connectivity. InduSoft strives to make the most current technology available to users, so that once an application is developed; it can be easily updated and changed to incorporate new and emerging technology, while still preserving the investment in current applications. InduSoft provides leading-edge technology that uses internet connectivity to access data that is stored on industrial devices. In addition, InduSoft tools and technologies convert personal computers, web browsers, and remote productivity devices such as smart phones, laptops, and tablet PCs into industrial automation and test and measurement systems. The cornerstone of solid technology is anchored by a commitment to customer support. We firmly believe that a SCADA software that is comfortable to use begins with a strong background of support. That’s why we provide assistance in the form of an extensive Help file, phone support free of elaborate menus and outsourced call centers, and email support. We will assist any InduSoft user, whether they have a license for five hundred tags, or five thousand.
InduSoft Web Studio was the first HMI/SCADA package available on the Windows CE Platform. InduSoft began shipping Windows CE product in early 1997. InduSoft Web Studio was the first HMI/SCADA package to incorporate XML. InduSoft Web Studio was the first native web-based HMI/SCADA package. InduSoft Web Studio is one of the few single-development environment for Microsoft platform independent applications in the industry today. InduSoft Web Studio was the first to incorporate ADO.NET providing connectivity to SQL databases, even for Windows CE. InduSoft has a patent on this technology. InduSoft Web Studio was the first to provide a module for online configuration from remote development stations, and the client does not need to be stopped for online configuration. InduSoft Web Studio is the only HMI/SCADA package that runs on all Windows CE architectures such as ARM, MipsFP, PocketPC, PowerPC, SH4, SH3, X86, StrongARM, and more. InduSoft Web Studio has maintained 100 % compatibility from V1.0 to V7.0.
InduSoft Web Studio Acquires data in real time from a variety of real-world devices. Displays and accesses real-time, dynamic, and animated graphic screens, trends, recipes, and reports on the most popular web browsers. Imports and exports data in a variety of formats for easy integration with corporate and business applications. Integrates seamlessly with databases and the Microsoft Office Suite, thanks to patented database connectivity. Has a strong architecture that encompasses the latest standards and technology in wireless, mobile, distributed, and Internet based SCADA and HMI applications.
Awards
Certifications
Awards for InduSoft InduSoft, through our partnership with Xycom, received the 1999 Control Engineering Editor’s Choice Award for Bundled Hardware and Windows CE software solution – Open HMI (InduSoft Web Studio.)
InduSoft received Frost & Sullivan’s Entrepreneurial Company of the year for 2005
InduSoft received Frost & Sullivan’s European HMI of the year for 2007
InduSoft Web Studio received Control Engineering Reader Choice Award for 2006 for most Innovative Product of the Year
Certifications InduSoft is a Microsoft Gold Certified Partner since 2003.
InduSoft Web Studio received Control Engineering Reader Choice Award for 2010 for Best HMI Software
InduSoft received Frost & Sullivan’s Best Practice Award for 2010 Global Web- Based Human Machine Interface Customer Value Enhancement Award
InduSoft received Frost & Sullivan’s Best Practice Award for 2010 Global Best SCADA Software
InduSoft is Motorola Certified.
InduSoft is AT&T Certified.
InduSoft has been a member of the OPC Foundation since 1998 and participates annually in the Interoperability meetings.
Develop Once-Deploy Anywhere
Industry Dominance
Industry Dominance
Develop Once – Deploy Anywhere InduSoft was the first HMI/SCADA software solution to be designed for Microsoft platform independence. That means that an application developed for any supported Microsoft operating system can be deployed on any other Microsoft system. An application created for a Windows 7 computer can also be accessed on a Windows XP embedded HMI, or a Windows Server application can be deployed on a laptop running Windows Vista without making any changes at all. This flexibility allows users the freedom to develop applications that do not rely on one particular Microsoft operating system or hardware platform.
InduSoft has been used to develop SCADA/HMI applications in countless industries worldwide. We have strong applications across the board, from industrial automation to pharmaceutical production and packaging. Here are a few of the industries that we have served with our groundbreaking software solution:
Deployment of InduSoft Web Studio Cloud
Web Thin Clients
Multi-use stations
Local HMI
Secure Viewers
Studio Mobile Access (SMA)
Dedicated-use Stations
Headless/Mobile Devices
InduSoft Web Studio (Server)
Control Room
InduSoft has been used to monitor everything from drag racing cars to major international hospitals and schools, and we have published over forty case studies on our website that showcase how InduSoft is used in a huge variety of applications. This highly flexible solution is attractive because it offers all the functionality required to maintain security and traceability in a SCADA or HMI solution. OEE (overall equipment effectiveness) can also be determined using InduSoft Web Studio, making this software an excellent tool for measuring and improving the productivity of any process.
Worldwide Acclaim
Worldwide Acclaim InduSoft is built around internationally accepted standards for industrial automation. Everything from the drivers to the translation capabilities are created with an international audience in mind. InduSoft makes it easy to develop applications in any language, and easily make them accessible and easy to navigate for international use. One click translation, Unicode fonts that support many character sets and alphabets, and several development languages make InduSoft a perfect solution for making your process standard globally.
Dedication and Support
Dedication to Our Partners InduSoft is designed with our partners in mind. We highly value our Distributors, End-users, Certified System integrators and our Original Equipment Manufacturers (OEMs). With strong communication and mutual support, InduSoft is widely used internationally as a flexible SCADA/HMI solution in countless industries.
InduSoft is an international company, with offices in North America, South America, and Europe. Distributors for InduSoft’s products can be found in nearly every country, from Africa, to the Middle East and Asia. Our certified system integrators are equally widespread, making it possible to purchase InduSoft products, or receive experienced HMI/SCADA integration nearly anywhere in the world.
Support for Our Products InduSoft prides itself on the excellent customer support that we provide our customers. InduSoft offers several levels of support, from Basic Support (where technical support is provided during regular business hours from any of our worldwide offices) to our Premier Customer Support (technical support around the clock).
The Importance of Customer Service Absolutely nothing is more important to InduSoft than customer service. Because the main goal of InduSoft is to foster relationships with our partners, providing a supportive infrastructure is the most effective tool we possess in reaching our goals. We feel it’s our duty to provide one-on-one support with every customer who requires assistance, whether that’s through emails, or by picking up the phone to speak personally with users, regardless of their role in the InduSoft network of partners. Every software company in the world offers customer service, but we strive to make ours a positive experience that won’t leave people stuck in a looped phone menu, or waiting on hold for hours at a time. All our support staff is highly trained and well versed in the software, in order to offer efficient solutions to challenges, instead of giving stock answers from a script. We also offer service contracts for those customers who are running critical applications that cannot suffer downtime. While all customers who need support will get it, those who have contracts are always guaranteed that their issues will be addressed immediately, instead of waiting in line in the current queue.
Hardware Certification Hardware certification is an important part of the services that InduSoft provides to customers. By having hardware certified as InduSoft Compatible, manufacturers and equipment owners can take advantage of a Microsoft based hardware platform that can be implemented immediately, without changing the application. Certification for InduSoft compatibility is an excellent way to ensure that machinery is ready for use with InduSoft applications.
Ease of Mind for Windows CE, Windows Embedded HMIs and More!
Machines that use any supported Microsoft operating system can easily apply for InduSoft certification. Because operating systems used in equipment manufacturing require careful configuration, it’s important to certify all new equipment to ensure that the configuration is supported by InduSoft Web Studio. This involves rigorous testing to verify that InduSoft is fully compatible with HMIs, PLCs, controllers, and more.
Protecting an Investment
rvice e S r e m Custo
is our prio rity
Channels of Support We address support questions over the phone and through email correspondence. We also have plans in place to implement a chat function on the website and an interactive forum community. Customers who contact us by phone will speak to a qualified support technician within our offices who will be able to offer expert assistance on using InduSoft Web Studio. The same technicians answer inquiries sent via email. To reach us by phone in the United States: 877-INDUSOFT (877-463-8763) or (512) 349-0334 Germany: 49 (0) 6227-732510 Brazil: +55-11-3293-9139 To reach us via email: support@indusoft.com, info@indusoft-germany.de, info@indusoft.com.br
Current InduSoft users may apply for hardware certification for new devices they intend to implement. By sending in a device for hardware certification, our team at InduSoft can verify that the device is compatible with InduSoft Web Studio products, and allow users to make an informed purchase of new hardware and equipment. Implement new hardware and new configurations confidently, with InduSoft hardware certification. Certified hardware will ensure that existing applications will not need to be altered in order to run on new equipment, or current equipment with new configurations.
The Benefits of Certification for OEMs
Certification with InduSoft can be an asset to any OEM. This is an excellent way to confidently inform customers that machinery is instantly ready for use with InduSoft applications. When hardware is certified, a certificate is issued to the manufacturer to verify the status as an InduSoft Certified Hardware. This allows you to sell or distribute hardware that is pre-tested for InduSoft compatibility. In addition, you will also receive the use of the InduSoft logo, which can be implemented on the hardware interface, or on packaging. Hardware will remain certified unless the configuration of the equipment changes. It’s advised that manufacturers notify InduSoft of configuration changes in order to receive an update on certification as soon as possible. Users of InduSoft SCADA/HMI applications may also request recertification on existing equipment when configurations change.
Need help with your application development? InduSoft’s consulting services are just another way we help our customers reach their goals. Whether it’s by assisting our certified system integrators on projects, or helping a client develop custom screens for their SCADA system, we offer consulting services as a way to supplement the skill of qualified InduSoft Web Studio developers. Whether you need an experienced hand to assist in developing an HMI or SCADA project, or you need a full turnkey solution, our consulting team can help you. We aim to optimize your project by bringing the full expertise of our development engineers to the field. Because our consultants know the InduSoft Web Studio software inside and out, we can easily and efficiently develop powerful solutions without spending your development time and dollars with costly trial and error. We work with local system integrators who know your industry as well, in order to ensure that you get a quality installation from start to finish. Services we offer: Startup Kit: Assist users in developing new projects “Turn Key” project development Consulting services OEE Solutions Digital Signage solutions
SCADA/HMI optimization
We recommend a startup kit (usually, 40 hours) at the beginning of the project development in order to create the most optimized architecture. From there, you may take over the development and involve InduSoft again in specific advanced tasks where there is need of expert assistance or challenges that need a knowledgeable hand to tackle. We can provide engineering services during different phases of the project, as required. In this case, we offer an hourly rate for engineering services and we keep the log with the hours actually spent in the project. We charge (usually, weekly) based on the hours logged in the report. Before projects are started a Project Specification is created for approval Conduct and Coordinate startup. We make sure that you’re satisfied with the project from start to finish!
Educational Licenses InduSoft is passionate about education of any kind. We love to learn, and we feel that the best way to do that is to get a hands-on experience. Nothing excites us more than facing the challenges of integrating with new technology and developing exciting solutions. We want to offer this same experience to educational institutions and research groups by allowing them access to licenses and training in our SCADA development platform. In addition to allowing new users to learn, we also hope to learn from them. We see the relationship between educators and researchers as a partnership where there is a mutual exchange of ideas that could not occur without offering institutions the use of our tools. We offer licenses for InduSoft Web Studio free of charge for individual students, or a class of students attending a course program that uses InduSoft Web Studio as a tool for teaching students how to develop and maintain SCADA systems. We also offer licenses to research teams who wish to use our software to conduct research in the field of SCADA technology and monitoring. We will provide as many licenses as are necessary for the study, and in return, we use the data that the study produces to make a better, more robust software. Educational institutions who also wish to use InduSoft Web Studio in practical applications on the campus are also eligible for licensing privileges. This is ideal for universities, technical schools, or even high schools that want a way to monitor things like energy use and share the data with faculty and students who are excited by the possibilities a SCADA system can provide. InduSoft is currently being used in primary schools in Europe, and Universities worldwide.
Certified System Integrators InduSoft’s Certified System Integrators are valuable partners in an international effort to create a worldwide SCADA solution that is flexible, customizable and resilient to changes in hardware and technology. InduSoft highly values our integrators because they form a key component of the driving goal to provide a SCADA development platform that is inclusive and easy to work with. InduSoft Certified System Integrators are anchors in the network of relationships that InduSoft maintains with all its partners, and in return for the dedication our CSIs have in providing quality SCADA solutions, InduSoft is pleased to support them by offering training and all the power of our extensive network of users. Training is important to us for members of our Certified System Integrator Program. In order to ensure that our customers are getting the best possible support and service, we ensure that our certified system integrators are highly proficient in the InduSoft Web Studio suite. This enables them to work with the software confidently, save time in development, and easily answer questions or troubleshoot issues that customers may have. We created InduSoft Web Studio to be easy and flexible to use, regardless of the industry niche that an integrator
Why become an InduSoft Certified System Integrator?
Free Training - Basic and Advanced InduSoft technical training courses are free for Certified System Integrators. For those who want to attend training sessions, but cannot attend training in our United States, Brazilian, or German offices, remote training can be arranged. No Annual Support Fees - InduSoft never charges an annual support fee for the amazing support services we offer. That means integrators get access to knowledgeable and skilled support with no additional investments. Marketing Support and Leads - InduSoft wants our system integrators to succeed, and we go out of our way to help our partners. Integrators have access to great marketing materials like manuals, datasheets, case studies and more. In addition, any customers in need of integration are paired with a local Certified System Integrator. How do I become a Certified System Integrator? Becoming a Certified System Integrator is a very easy process. Simply contact your InduSoft representative and request an application. After returning the application, you will take an exam, and upon successful completion, you will be awarded certification. You can also become a certified system integrator by providing InduSoft with a case study that provides proof of concept.
Take advantages of excellent benefits like: Free Development Software Special Pricing for Toolkits and Import Wizards Free Training No Support Fees Marketing Support and Leads There are many reasons to take advantage of the InduSoft Certified System Integrator Program. Join the InduSoft team, and find out how easy and rewarding becoming a Certified System Integrator can be. Free Development software - As a Certified System Integrator, up to five InduSoft Web Studio development licenses and software are free. That allows out integrators to create demos and complete projects without investing any additional money. Great Pricing on Toolkits and Import Wizards - Seamlessly import information from proprietary databases like PanelMate and PanelBuilder, thanks to reduced pricing on the import wizards. Take advantage of the available API and other tools to create custom drivers, or integrate additional functions into the software.
About InduSoft Web Studio 7.0
InduSoft Web Studio was designed first and foremost with the goal of creating a development platform that would provide developers with every conceivable tool to create a successful, efficient application. To that end, InduSoft developed InduSoft Web Studio with an intuitive application development environment that keeps all the tools ready at hand, and cooperates easily with third party technology such as relational databases, web browsers, and historians. Our platform is a development and runtime software that incorporates all the functionality users need to create SCADA/HMI applications, dashboards and OEE interfaces. This highly flexible software allows you to develop applications once, and then deploy them on any supported Microsoft operating system, from Windows CE all the way to Windows 7 and Windows Server editions. Access applications from anywhere, including PCs, embedded devices, mobile devices, and remote web browsers. InduSoft Web Studio includes over 240 drivers for all major PLC manufacturers. InduSoft Web Studio also offers OPC UA and OPC Xi support as well as OPC Classic (DA and HDA). Native security features allow users to take advantage of the full Microsoft Active Directory and LDAP support. Users can easily connect to any SQL database, and new configuration interfaces for FTP and SNMP allow you to quickly configure multimedia alarms and reports that can be sent to e-mail, smartphones, or a printer. We offer the freedom to develop SCADA and HMI applications that can be easily and quickly deployed on any supported device.
InduSoft Training The best user experience is only achieved when users are comfortable using the software. Tools should not be hidden or mysterious. Nothing should feel out of reach for users, regardless of how many years of experience they may have. InduSoft realizes that the best way to make our users feel secure in their ability to develop applications effectively is to offer training that will allow users of any skill level to learn to use the features most important to them. Your time is valuable, and it’s important to InduSoft that it’s not wasted in trial and error. Instead, we want developers using our software to be able to get the most value for their time and effort. That is why InduSoft offers training classes monthly in our Austin, TX, Walldorf, Germany, and São Paulo, Brazil facilities. The InduSoft on-site training course consists of a five day intensive training session with use of computers and equipment optimized for a comfortable development process. Our training staff are all longtime users of InduSoft Web Studio and have spent countless hours developing applications for real-world settings. Of course, we realize that it’s not always possible for you to come to us, so we try to come to you. We offer sample applications on our website, demo videos that showcase some of the tools available, and example driver communications that will provide working examples of successful configurations. Our service contracts may be used to bring a skilled trainer direct to your facility. We can also arrange a webinar for you or your staff. As we look toward expanding out training program, we hope to add a self paced video series that will allow developers to train on their own time, on their own equipment.
InduSoft Distributors In order to achieve our goals of an accessible SCADA development platform, we must work with a strong network of trained professionals. We turn to our distributors to make InduSoft Web Studio available to users in a variety of industries. We trust our distributors to understand the needs of customers, and bring a local relationship with customers to the user experience. InduSoft can’t be everywhere, but we can work with people who are. Distributors help us build close relationships with clients all over the world, so we in turn feel it’s our job to assist our distributors in any way possible. The Benefits of Being an InduSoft Distributor We want our distributors to be successful and knowledgeable about our software, which is why we provide as much support to our distributors as possible. Here are some of the ways we assist distributors in selling InduSoft Web Studio and developing relationships with customers based on reliability and trust: Free training is provided to distributors of InduSoft Web Studio. We offer a proportionally appropriate number of licenses to use in demonstrating the software. We give distributors the full power of our marketing team and offer marketing support in the form of brochures, logos, case studies and marketing packages. We will co-sponsor trade show booths for distributors who show passion for making InduSoft Web Studio available in the market. We offer web demos of applications created with InduSoft Web Studio We will provide distributors with webinars that will assist them in displaying the capabilities of the software.
“I’ve worked with other HMI/SCADA configuration systems, but by comparison, InduSoft is ahead of the curve. I was impressed with how easily I picked it up and how intuitive it was to use. When I did have questions, InduSoft was very generous with their resources. They understood what we wanted to accomplish and partnered with us to make sure we were successful.” —Rebecca, American Water Heater
“With the combination of strict government enforcement of quality control and reporting, coupled with the need to Multilanguage support and a flexible HMI application, Automation Technique quickly turned their sights on InduSoft Web Studio.” — George Papapoulos, Automation Technique
“InduSoft Web Studio was selected by Dosapac S.A. because it has the best capabilities for web access, and the safest tool for integration with third party systems like Mitsubishi VRV systems, MODBUS energy analyzers, M-BUS energy meters, BACnet and CANopen equipments.” — Jose Mota, Dosapac S.A.
“We tried to keep our hands on the pulse of the changing market. We have been looking for a SCADA/HMI software for a while, and it became clear that for the technical capabilities and the price, InduSoft was the best solution.” — Sergey Gusev, First Mile
“Upgrading the InduSoft application went perfectly. We only had to install the new software, copy the data over and plug in the new information, and everything went off without a hitch. “ — Jim Gramhofer, B&W Developer
“The benefits of this system have been huge. Simplot was able to reduce power consumption by anywhere between 30% and 70% depending on the time of day and the current weather conditions. The water requirements of the lot have been reduced by as much as a staggering 90%, and there is no longer any water discharge.” — Nicholas Purdy, Precision Pumping System
www.InduSoft.com info@indusoft.com